Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source

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Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source
the experts' magazine    No. 34 | october 2020

Challenges and
opportunities for the
manmade fiber industry
page 8

Factory know-how
from a single source
page 14
Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source
// editorial

    Dear Customers,
              dear Readers,
    Do you also greet people with an elbow bump? This form of greeting has meanwhile become
    a global symbol of our absolute determination to stay in contact with others and be active
    despite the risk of infection. This resolve is reflected in our own measures for dealing with the
    coronavirus pandemic as well as the unswerving, long-term master plans of major manmade
    fiber manufacturers, which are also securing our commercial stability. More on this topic in the
    interview on the following pages.

    We are also trying to do an elbow bump greeting with our customer publication here. As we
    are unable to meet up at our trade fair stand, this magazine provides a safe and socially-
    distanced tour of our exhibition topics that we had planned to present at the now postponed
    ITMA Asia. Needless to say, digitalization and automation technologies play important roles,
    as they will help us through these difficult times – both now and in the future. In this edition,
    you will also be able to read about sustainability and innovations focusing on clean
    technologies and ‘zero waste’ for energy-efficient, environmentally-friendly
    manufacturing. Because it is not just coronavirus that is tangibly changing
    the world we live in, so too is climate change.

    At the same time, we are leading the way towards our corporate
    mission: From Melt to Yarn, Fibers and Nonwovens. Along this
    stretch of the textile value chain, we have been striving for
    superlative quality for decades now – for fibers, yarns and hence
    all your textile products. For this, we offer our own technolo-
    gies and comprehensive systems solutions, including project
    planning – therefore ultimately offering the entire factory from
    a single source. This concept is becoming increasingly
    popular.

    However, the situation is today very different for many
    people. It is for this reason that I would like to reiterate
    a traditional Oerlikon principle: we will not let any of
    our customers down! Therefore, this issue of Fibers
    & Filaments includes numerous statements and
    examples of assistance by employees, experts
    and, in part, also customers. Their joint mantra
    is: we will find solutions – regardless of the situ-
    ation! This necessitates interaction, informa-
    tion, consultation.

    For this reason, let us continue doing the
    elbow bump. For the greatest possible
    degree of contact.

    Georg Stausberg
    CEO Oerlikon Manmade Fibers Segment

2                                                                                                       no. 34 | october 2020
Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source
table of contents //

                                                     in focus
                          Challenges and opportunities for the manmade fiber industry
                                                                                                          8
                                                                                                          14
                          Talking to Georg Stausberg, CEO Oerlikon Manmade Fibers segment

                                      Factory know-how from a single source
                                   Attractive technology solutions for growth markets

                                  innovation and technology
                                          Digital solutions on the rise                              20
                                                                                                   21
                           VDMA experts name digitization as key element for future success

                                           Less waste with Smart Factory
                                          Oerlikon Manmade Fibers goes digital

                              Automation solutions for an efficient yarn production                  22
                                                                                                   30
                                   From wiping robot to high bay storage systems

                                                 From waste to value
                          VacuFil recycles post-consumer and post-production polyester waste

                                    First class wipes with Phantom technology
                        An exclusive license from Procter & Gamble offers the best for nonwovens     34
                                      Logistical perfection over 150 meters
                                     Large-scale pumps fulfill the highest standards
                                        as core components in factory projects
                                                                                                   36
                                             on the markets
                                           Facing the pandemic together                            26
                                                                                                     32
                                           Global network for global customers

                        Tackling coronavirus with meltblown and spunbond technologies
                              Protective equipment demands high-end nonwovens products

                                           Where to go, textile industry?
                                    Market experts on the future of the textile industry
                                                                                                   38
                                        Webinar week in place of congress
                                          Global Fiber Congress in Dornbirn                          40
                                    COVID-19 will not trigger de-globalization
                                             The Fiber Year outlook
                                                                                                    41
                                       solution and services
                              Hybrid customer service - the present and the future
                             Oerlikon's global Service Network combined with digital solutions          24
                                                      in brief                                         4
                                                      imprint                                           7
no. 34 | october 2020                                                                                                     3
Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source
// in brief

    Textile yarn manufacturer Fujian Billion kicks off IDY production in China
    Largest single industrial yarn order
    From the end of 2020, yarn manu-                                                           Barmag. As a result, the newcomer
    facturer Fujian Billion Polymerization                                                     in the industrial yarn sector is now
    Technology Industrial Co., Ltd. will be                                                    superbly equipped for the future.
    producing industrial yarns using sys-
    tems supplied by Oerlikon Barmag.                                                               The well-known company – located
    With this, the company – consid-                                                                in the Chinese Fujian Province – will
    ered to be the largest polyester yarn                                                           be predominantly manufacturing
    manufacturer in southern China – is                                                             high-tenacity (HT) and low-shrinkage
    now also entering the industrial yarn                                                           (LS) yarns from the end of this year.
    market.                                                                                         These sophisticated yarns are de-
                                                                                                    ployed both in the automotive, geo-
    With 124 positions and a capacity of                                                            textiles and safety markets (HT yarns)
    around 250,000 tons per annum, this                                                             and in the manufacture of coated
    project is the largest single industrial     The new Oerlikon Barmag systems at Fujian          industrial textiles such as truck tar-
    yarn order placed with Oerlikon              Billion will also be used to manufacture yarns for paulins and tents (LS yarns). Fujian
                                                 the automotive sector.
    Barmag to date. With this order,                                                                Billion was founded in Jinjiang, Quan-
    Fujian Billion instantly positions itself as one of the ten               zhou, in 2003 and is one of the top 500 privately-owned
    largest Chinese industrial yarn producers. “The systems                   enterprises in China. Annually, the yarn manufacturer
    come with our latest draw unit design, which has been                     produces around 2.8 million tons of filament yarn and
    optimized for use with Oerlikon Barmag automation                         ethylene-propylene side-by-side (ES) fibers. » (bey)
    solutions”, comments Roy Dolmans, Head of Devel-
    opment for the Industrial Yarn Process at Oerlikon

    Energy-efficient yarn manufacture
    Door to cationic-dyeable yarns opens further
    The to date largest system for cationic-dyeable yarns               low energy
    has been manufacturing in China with great success                  consumption
    for over a year now. The Oerlikon Barmag installation,              and considerably
    with a capacity of 600 tons of POY filament yarn a day,             reduced CO2
    instantly catapulted the system operator into the van-              emissions –
    guard of cutting-edge producers: with its high-quality              ensure a high
    products, the well-known Chinese yarn manufacturer                  level of efficiency.
    has secured itself a 30-percent market share in China.
                                                                        The high            Cationic-dyeable products stand out with their
    An additive in the melt ensures easier and superior                 capacity and        extremely shiny, lively colors.
    uptake of dye, meaning that this special type of yarn               the favorable
    uses very little water during the dyeing process and                production costs
    hence generates less environmental pollution. As a                  associated with the direct spinning process make the
    result of (chemically) modifying the polymer, the fibers or         yarn considerably more attractive for further processing
    filaments score points due to the lower temperatures re-            compared to production methods to date. This opens
    quired within the dyeing process, while producing con-              up a new, broader application window for cationic-
    sistently brilliant dyeing results. The product is visually         dyeable yarns, which have been produced worldwide
    striking with its extremely shiny, lively colors. Excellent         using POY and FDY processes for 30 years on Oerlikon
    processing properties – with simultaneously extremely               Barmag machines and systems. » (bey)

4                                                                                                                      no. 34 | october 2020
Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source
// dates & events                                                                                                          in brief //

Innovate Textile & Apparel
(Virtual Trade Show) 2020
                                       From Melt to Industrial Yarn
15. – 30. October 2020
                                       Polycondensation system ready for
Online, United Kingdom                 use for industrial yarn production
Oerlikon Manmade Fibers                The Oerlikon Barmag Huitong Engineering joint venture, part of
Webinar Series                         Oerlikon Manmade Fibers, recently commissioned a polyconden-
4., 11. November 2020,                 sation system in China. The future operator will be industrial yarn
2., 9. December 2020                   manufacturer Jiangsu Solead New Material Group Co. Ltd., which
Online, Germany              Scan me   is placing its trust in the OMF ‘From Melt to Yarn’ total solution
                                       philosophy.
ITMF Annual Conference 2020
20. – 22. October 2020                 An Oerlikon Barmag industrial yarn spinning system with a capac-
Seoul, South Korea                     ity of 350 tons a day has been connected to the system, which
                                       has a capacity of 600 tons a day. These are being predominantly
World Congress on Textile Coating      used to manufacture high-tenacity (HT) yarns for deployment in the
19. – 20. November 2020                agricultural, infrastructure, transport, security and outdoor sec-
Berlin, Germany                        tors. Potential products are yarns with up to 3 x 6,600 dtex of high
                                       yarn quality, low-shrinkage yarns for coating textiles, among other
The European Biopolymer Summit         things, and so-called LDI yarns (high-tenacity, low-denier industrial
3. – 4. February 2021                  yarns) for industrial sewing yarns. In addition to the polyconden-
London, Great Britain                  sation system, the extrusion equipment and spinning system,
                                       solutions provider Oerlikon Manmade Fibers is also supplying the
Foam Expo 2021                         complete engineering. The advantage for the customer: optimally
23. – 25. March 2021                   harmonized process steps ensure high-quality yarn under economi-
Novi, Michigan,                        cal production conditions. » (bey)
United States of America

Polyurethanex 2021
30. March – 1. April 2021
Moscow, Russia

Saigontex
7. – 10. April 2021
Ho-Chi-Minh-City, Vietnam

Outlook
21. – 23. April 2021
Lisbon, Portugal                       The industrial yarn project at Jiangsu Solead has become a ‘From Melt to Yarn’ total
                                       solution with the commissioning of the polycondensation system.

International Nonwovens
Symposium
9.– 10. June 2021
Lyon, Frankreich

ITMA ASIA and CITME,
12. – 16. June 2021
Shanghai, China

Filtrex Asia
19. – 20., July 2021
                                       Industrial yarns have diverse applications. Jiangsu Solead predominantly produces
Shanghai, China                        high-tenacity (HT) yarns using Oerlikon Barmag systems

no. 34 | october 2020                                                                                                                    5
Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source
// in brief

    High-titer yarn for home textiles with
    WINGS HD and eAFK Big V
    Greater bulk, greater efficiency
    Highly-bulky upholstery fabrics for     12 POY packages of up to
    furniture, decorative fabrics, drapes   600d/576f (final) are produced in
    and carpets provide the feel-good       the spinning process using WINGS
    factor in homes. And these kinds        HD 1800. This is made possible as
    of high-end high-titer yarns are also   a result of an additional godet in
    used in automobiles; for instance,      the yarn inlet, which helps reduce
    in seat upholstery, interior cladding   the high yarn tensions. At the same
    and floor coverings.                    time, a newly-developed suction
                                            unit with yarn cutting device en-
    For this, DTY yarns up to 1200 den      sures reliable handling of the yarn
    and with up to 784 filaments have,      with an overall titer of 7,200 den
    as standard, been plied from four       (final) and 6,912 filaments. With      Superbly suited to the efficient production of
    POY 300d/192f bobbins using DTY         this, the Oerlikon Barmag eAFK Big     high-titer yarns: the Oerlikon Barmag concept
                                                                                   comprising WINGS HD and eAFK Big V
    machines to date. However, half of      V multispindle texturing machine
    the texturing machine’s available       uses all winder positions and hence
    winder positions remain unused          has the full production capacity at    In this way, 576 texturing positions
    with this process. Here, Oerlikon       its disposal for manufacturing DTY     can be efficiently utilized when
    Barmag offers a considerably more       yarns of 1200 den with up to 1152      manufacturing high-titer yarns,
    efficient solution: the spinning con-   filaments.                             which are then taken up using all
    cept with WINGS HD winding unit in                                             288 positions. And the flexible ma-
    conjunction with an automatic eAFK      The high-performance multispindle      chine is particularly efficient in the
    Big V Multispindle texturing machine    machine can texture high individual    high titer range of between 900 and
    is currently the only system on the     titers of up to 600 den per single     1200 den. The eAFK Big V texturing
    market for manufacturing excellent      filament. The straight configuration   concept is already being success-
    quality high-titer yarns with maxi-     of heater and cooling unit ensures     fully deployed by numerous yarn
    mum machine efficiency.                 particularly gentle yarn handling.     manufacturers. » (wa)

                                                                                   The next six BCF S8 tricolor positions are ready
                                                                                   to be dispatched from the Neumünster-based
                                                                                   assembly facilities. This system enjoys an excel-
                                                                                   lent reputation across the globe and – in the
                                                                                   tricolor variant with the CPC-T system – has

                                                                BCF S8             created a new benchmark in terms of color
                                                                                   separation.

6                                                                                                             no. 34 | october 2020
Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source
imprint //

A success – also against coronavirus                                                 imprint
Three staple fiber bicomponent                                                       ‘fibers and filaments’ is the exclusive Oerlikon
systems commissioned in China                                                        Manmade Fibers customer magazine. It is published two
                                                                                     times per year in English, Chinese and Turkish by

Oerlikon Neumag
                                                                                     Oerlikon Textile GmbH & Co. KG
has successfully
                                                                                     Leverkuser Straße 65, 42897 Remscheid, Germany
commissioned three
                                                                                     fibers.filaments@oerlikon.com
staple fiber bicom-
                                                                                     www.oerlikon.com/manmade-fibers
ponent systems in
China. With ca-
                                                                                     Total circulation
pacities of 50 tons                                                                  5,000 copies
per day each, the
systems are being                                                                    Editorial staff
used to manufac-                                                                     aw      André Wissenberg
ture core-sheath                                                                     ae      Andreas Engelhardt
bi-component fibers                                                                  bey Susanne Beyer (responsible)
made from PP/                                                                        che Claudia Henkel
PE or PET/PE at      Oerlikon Neumag staple fiber plants stand for highest product   tho     Thilo Horvatitsch
two long-standing    quality and absolute reliability.                               wa      Ute Watermann
Oerlikon Manmade                                                                     wca Will Cade
Fibers customers. These fibers are used to make hygiene products.
                                                                                     Concept and layout

A project not without obstacles: due to the coronavirus crisis, techni-              Make and Do, Hella Hölzer
                                                                                     www.make-and-do.de
cians from Neumünster were – for the first time ever in the history of
the company – unable to travel to help Chinese colleagues on-site.
                                                                                     Print
The orders were completed without complication – not least as a re-
                                                                                     Köllen Druck + Verlag, Bonn
sult of the close, intensive collaboration and experience acquired over
                                                                                     www.koellen.de
the past few years. “We clarified smaller and larger issues by means
of video calls and remote services, allowing us to have the systems                  Photography
up and running perfectly within three or five months respectively.                   Ralf Buchholz, archive, Hella Hölzer
Since then, they have been manufacturing optimum fiber quality under                 iStockphoto.com/zorazhuang, iStockphoto.com/Ridofranz,
stable conditions. This has once again demonstrated that standardi-                  iStockphoto.com/paseven, iStockphoto.com/HRAUN,
zation and optimization measures in assembly and commissioning                       iStockphoto.com/Blackholy, iStockphoto.com/Olha Huro,
procedures bear fruit”, comments Ingo Lobinsky, Head of Start-up                     iStockphoto.com/lushik, iStockphoto.com/lukpedclub
Services at Oerlikon Neumag.                                                         iStockphoto.com/soulcld, iStockphoto.com/da-vooda,
                                                                                     iStockphoto.com/LueratSatichob
Oerlikon Neumag looks back on many years of experience in con-                       peterschreiber.media/Shutterstock.com,
structing bicomponent staple fiber systems. The first system for this                majcot/Shutterstock.com

fiber type was commissioned as far back as 1995. Oerlikon Neumag
                                                                                     Disclaimer
offers solutions for the most varied cross-sections, ranging from
                                                                                     All indicated values and descriptions in this document are
sheath/core’, ‘side-by-side’, ‘island in the sea’, ‘orange type’ as well
                                                                                     for indicative purposes only and not to be understood as a
as ‘trilobal’. The applications are diverse: from self-crimping fibers,
                                                                                     guarantee. Please note that actual values may differ from
bonding fibers, super-microfibers all the way through to hollow fibers.
                                                                                     any data published in this document.
» (che)
                                                                                     Electronic Version (PDF)

no. 34 | october 2020                                                                                                                        7
Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source
// in focus

    Talking to Georg Stausberg, CEO Oerlikon Manmade Fibers segm

    Challenges and op
    the manmade fibe
    The world has changed – at least since the outbreak of the corona pandemic
    new rules apply. Rules, to which we all had to get used to quickly, rules that
    Oerlikon had to set up itself for further successful market development.
    We spoke to Georg Stausberg, Segment CEO Oerlikon Manmade Fibers,
    about the time during the pandemic, the challenges to be mastered and the
    alignment of the product portfolio for a more sustainable future.

                               Mr. Stausberg, what kind of             Manmade Fibers. And this is paying
                               precautions did you take as a           positive dividends at the moment.
                               company during the Covid-19             Because the production facilities of
                               pandemic?                               the major manmade fiber manufac-
                               Oerlikon actively began accompa-        turers in China have been system-
                               nying the coronavirus situation from    atically fired up again over the past
                               a very early stage, deploying crisis    few months, with capacity utilization
                               teams at group and segment level.       increasing consistently. And, new
                               Extreme transparency, a high level      projects are still being discussed.
                               of decisiveness and swift, pragmatic
                               action were, and remain, the keys       But why is it so? And why is
                               to successfully fighting the spread     the manmade fiber industry
                               of coronavirus as well. The, in part    currently practically going
                               radical, measures taken and the         against the flow of the rest of
                               seriousness with which all employ-      the textile machine industry?
                               ees have adjusted their personal        The reason is very simple: Long
                               behavior have ensured that the virus    before the corona virus situation
                               has had no chance to manifest itself    developed, the major manmade
                               at the Oerlikon Manmade Fibers          fiber manufacturers here in
                               sites to date. Maintaining the health   China had decided to
                               of our employees worldwide was          reverse-integrate their
                               and still is the top priority.          production chains to
                                                                       include petrochemicals in
                               How did your production, sales          order to expand their portfo-
                               and order figures progress in           lios with targeted investments,
                               the first half of 2020? How             to reduce their dependence on a
                               much did the pandemic affect            ,single product’, to optimize their
                               your goals?                             costs and ultimately to acquire
                               The sales markets for manmade           greater control over margins in a
                               fiber systems and equipment have        global volume business. Similar pro-
                               been primarily located in China, In-    cesses and decisions – albeit not
                               dia and Turkey for many years now.      on the same scale as here in China
                               Together, these markets – above all     – have also been detected at the
                               China – make up the lion’s share of     large manmade fiber manufacturers
                               the project landscape at Oerlikon       in India and Turkey. While China is
8                                                                                          no. 34 | october 2020
Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source
in focus //

ment

pportunities for
er industry
       already pursuing and implement-
       ing its ‘From Oil to Yarn’ business
       model, the other market players are
       currently still focusing on the ‘From
       Melt to Yarn’ concept. Even though
       businesses in India and Turkey
       are presently still temporari-
       ly severely impacted by the
       coronavirus situation, their
       long-term commitment can-
       not however be questioned, as
       the company-internally-agreed
       master plans will be systematically
       implemented moving forward.

       no. 34 | october 2020                                 9
Challenges and opportunities for the manmade fiber industry - Factory know-how from a single source
// in focus

10                 no. 34 | october 2020
in focus //

What impact will this have on             will ensure more sustainable Indus-       design and ergonomic machine
the market and specifically on            trie 4.0 production solutions for the     design. This is part of our already in
Oerlikon's business?                      manufacture of manmade fibers             the year 2004 successfully intro-
“All this has recently resulted in        and their production machinery and        duced e-save initiative. And, also
increased demand for spinning and         equipment.                                part of this e-save sustainability
texturing systems – just like those                                                 program is, that we are offering an
supplied by us. The investments in        At Oerlikon, we are already excel-        energy-efficient and environmentally-
petrochemical systems are based           lently positioned within the textile      friendly production that is also in line
on long-term strategic consid-            production value added chain.             with your expectations.
erations and are resulting – even         Technology solutions “From Melt
during the coronavirus pandemic –
neither in short- and medium-term
economic dips, nor in changed cus-
tomer behavior. For these reasons,        “With our Oerlikon technologies we
we are currently continuing to look       define the quality of each consumer
positively towards the future at Oer-
 likon Manmade Fibers. With orders        product within the whole textile value
    on our books until 2023, we have
      created a very good cushion
                                          added chain. Because each high
        for ourselves. We have to         quality fabric is built on excellent yarns
          thank all our customers,
             who have consistently        and fibers.”
               placed their trust in us
                 despite the challeng-
                   ing times we are       to Yarn, Fibers and Nonwovens”            Could you briefly tell us some-
                    currently in.         are our promise to you. With our          thing about the technological
                                          Oerlikon technologies we define the       innovations of your company,
                What challenges           quality of each consumer product          please?
           and opportunities do           within the whole textile value added      I'd love to. But I have to concen-
      you see for the future in           chain. Because each high quality          trate on a few topics. Our product
the manmade fiber industry?               fabric is built on excellent yarns and    portfolio is so extensive that I can
As machine and plant manufactur-          fibers.                                   only point out a few things in the
ers, there is always one thing that                                                 short time available. Let's start at
will drive us all forward: sustain-       We are currently realizing our vision     the beginning of the production
able technologies. We all strive for      together with our long-term cus-          process. It all starts with polycon-
innovative industrial solutions for       tomers. We are looking forward to         densation.
a better world. And how could we          an “Zero Waste” fully automated
achieve this? We in Europe should         and digitized production plant. We        Our Joint Venture Oerlikon Barmag
all consistently follow the goals         are working of several projects in        Huitong Engineering developed a
of the announced Green Deal of            China and other countries to real-        lot of new features for the polycon-
the European Union and produce            ize our mission: Clean Technology.        densation and has been successful
climate-neutrally by 2050 – or better     Smart Factory.                            within the last years. I just like to
still much earlier. The whole textile                                               mention some new developments:
industry should work close together       We engineer those comprehensive
on a global circular economy that         plant solutions and offer them as a       1. The unique designed process
recycles valuable materials. Digitali-    one-stop service to you. All quality      tower adopts mixed packing, the
zation with all its innovative pos-       influencing technologies are develop      glycol content of esterified water at
sibilities, for example through the       and controlled by Oerlikon. For sure,     the top of the tower ≤0.1%, which
use of artificial intelligence, can and   at the end in your production facili-     has obvious effect on saving heat
will help us in this. And last but not    ties, it’s your stuff that is operating   energy, and the heat consump-
least, automation. The interaction        the machine equipment very easily         tion is in the leading position in the
of automation and digital processes       thanks to an intelligent software         industry.

no. 34 | october 2020                                                                                                            11
// in focus

     2. The centrifuge type HTM pump         avoid vapor phase pipeline block-       The product has excellent flexibil-
     has been promoted in the industry       age. In addition, reducing the use of   ity and biodegradability. It can be
     for a long time, with proper head       power steam has obvious effect on       used in injection molding, extrusion,
     and flow selection, which has obvi-     saving heat energy.                     blow molding and other processing
     ous effect on energy saving, and        5. The equipment layout of the          methods. It can be widely used in
     power consumption is in a leading       whole plant is reasonable, consid-      sheet, packaging, plastic film, foam-
     position in the industry.               ering the production practice and       ing, adhesive and other places.
     3. The cooling tower is close to us-    aesthetics comprehensively, ac-         2. PPT (Poly Trimethylene Tere-
     ers. For example, the cooling tower     cepting the opinions of customers       phthalate) fiber has good usability
     is set on the top of the CP building    modestly, and getting close to the      and processability. Compare with
     and the spinning building respec-       real needs of customers, the quality    PET,PBT and Spandex, PTT is high
     tively, which makes full use of po-     is our first consideration.             in elasticity, good in continuous
     tential energy, saves investment and                                            printing and dyeing ability, uviore-
     energy compared with the planning       What does this mean for new             sistant, internal stress resistance,
     of centralized cooling water station    materials?                              low water absorption and static,
     in the public utilities station.        In the 21st century, countries have     good in biodegradability and cyclic
     4. Perfect design of vacuum sys-        put forward higher requirements for     utilization, etc.
     tem, such as the heating method of      environmental protection, synthetic
     vacuum vapor phase pipeline and         resin has become the third most         It is widely used in carpet industry,
     jet pump, by use of HTM pump,           important material after metal and      clothing material, engineering plastic
     to strengthen the heating and heat      cement, and plastic waste has be-       and many other fields. With the
     preservation effect for key users, to   come an important source of white       breakthrough of 1,3 propanediol
                                             pollution.                              (PDO) technology in China, PTT
                                                                                     fiber will be one of the hot new fiber
                                             Convenient, non-toxic, inexpensive      materials in the future.”
                                             and aesthetically pleasing plastics
                                             have become the preferred choice.       What is the situation for the
                                             Biodegradable materials and their       filament and staple fiber
                                             derivatives have become the focus       spinning mill technologies?
                                             and direction of research on biode-     Any news?
                                             gradable materials.                     In the spinning mill itself, we offer
                                             1. PBAT (polyglycol terephthalate) is   our globally established spinning
                                             a copolymer product with good film      plant systems with energy-efficient
                                               properties developed on the basis     technology solutions such as
                                                 of PBS (polybutylene glycol         EvoQuench and WINGS. Technolo-
                                                   succinate).                       gies that are now used by almost
                                                                                     all market participants worldwide. A
                                                                                     success story for us and all involved.
                                                                                     With regard to texturing, I would like
                                                                                     to mention again the new eAFK EVO
                                                                                     introduced last year at the ITMA
                                                                                     Barcelona and highlight the three
                                                                                     technologies EvoCooler, EvoHeater
                                                                                     and EvoTake-up. This new genera-
                                                                                     tion of automatic texturing machines
                                                                                     offers high flexibility in the configu-
                                                                                     ration of the core components. It
                                                                                     achieves 20 percent higher pro-
                                                                                     duction speeds with 25 percent
                                                                                     less energy consumption. We can
                                                                                     demonstrate extremely high doffing
                                                                                     efficiency and produce excellent yarn
                                                                                     quality on the eAFK Evo.
12                                                                                                        no. 34 | october 2020
in focus //

We are similarly innovative in staple        process chains with a key position in
fiber spinning. Whether cotton-type          promoting sustainable solutions.
or fibers for technical applications –
we have the right solution for every         Our current Oerlikon machinery
material with production capacities          are producing yarns based on
of up to 300 tons per day. With Oer-         fossil-based resources. We are
likon Neumag we just recently suc-           offering sustainable technol-
cessfully commissioned three staple          ogy solutions potentially
fiber bicomponent systems here in            substituting current
China. With capacities of 50 tons            polycondensa-
per day each, the systems are be-            tion technol-
ing used to manufacture coresheath           ogy. The
bicomponent fibers made from PP/             process-
PE or PET/PE at two long-standing            ability and
Oerlikon Manmade Fibers custom-              spinnability
ers. These fibers are used to make           of recycled
hygiene products.                            polymers
                                             on Oerlikon
Can you tell us something                    Manmade Fibers
about Oerlikon's recycling and               machinery has to be
green technologies activities,               assured.
please?
Of course. Recycling is on every-            In the near future we at
one's lips these days. But the way           Oerlikon Manmade Fiber are
to a functioning recycling economy,          assuring to be a front runner in
nationally or even internationally, is       the development of sustainable
still very long. However, the efforts        technologies. We will focus on the
everywhere are great. Ours is no ex-         development of green technolo-
ception. That is why I am confident          gies, such as recycling or biopoly-
that we can all make it together.            mer processing as we see a good
Step by step. For the textile indus-         opportunity to generate revenues
try, there are numerous challenges           as innovator in newly developing
just for the top topic "recycling"           markets.
alone: competing markets and
technologies, political framework            I wish you all and all market
conditions, the collection, separa-          participants one thing above
tion and sorting of the used but still       all: health. We hope that the
very valuable raw materials, and last        economic situation will recover
but not least the question of a new,         quickly for all concerned and that
sustainable textile design. This is an       we all can look forward together to a
area where the industry must reach           positive future for the manmade fiber
a consensus.                                 industry.

Mechanical recycling from bottle to          Thank you, Mr. Stausberg.
bottle, bottle to textile, but also from     Stay healthy! » (aw)
textile to textile is already feasible to-
day. In the field of chemical recycling
the last step is still missing – and
textile to textile is simply the supreme
discipline. Today, Oerlikon Manmade
Fibers acts as gateway to polymer

no. 34 | october 2020                                                                              13
// in focus

      Attractive technology solutions for growth markets

     Factory know-
     how from a
     single source

     From Melt to Yarn, Fibers and Nonwovens. From the poly­
     condensation and the processing of PTA and MEG as well
     as the extrusion of, for example, recycled polyester chips all
     the way through to hundreds of thousands of packaged and
     stored or directly-delivered textured bobbins for a market
     within the textile industry worth billions. From the planning
     and construction of highly-complex production plants to
     the engineering of large-scale plant projects and competent
     customer services.

     This business model runs like a red thread through the self-
     conception of the Manmade Fibers segment of the Swiss
     Oerlikon Group. The right partner, especially – but not
     exclusively – for newcomers to the textile industry. Because
     – at Oerlikon – they get everything they need for a successful
     business from a single source.

14                                                                    no. 34 | october 2020
in focus //

no. 34 | october 2020                 15
// in focus

     T
                 he manmade fiber market                  Good opportunities for                               due to the ongoing population
                 is in a continuous process               long-term growth                                     increase and the associated sales
                 of change and currently                  In addition to this, new market par-                 of attractive products”, comments
                 shows clear character-                   ticipants are entering the manmade                   Wissenberg.
     istics of other comparable volume                    fiber market. On the one hand,
     markets. “On the one hand, we are                    these are oil producers looking for                  Other potential entrants into the
     seeing a trend towards consolida-                    a way to refine their basic prod-                    world of manmade fiber produc-
     tion of market participants, espe-                   uct oil and thus increase its value.                 tion are ‘old acquaintances’: cot-
     cially in Asia, and – on the other                   Hardly surprising, considering the                   ton spinners, who recognize that
     hand – we are again and again                        classic sales markets for oil in the                 growth in the natural fiber sector is
     seeing niche suppliers with special                  automotive and aircraft industries                   nearing its end, and has perhaps
     products, not least in the area of                   are shrinking. E-mobility is becom-                  already reached it. “Cotton spinners
     recycling materials” explains André                  ing a competitor here. “In the textile               today have to face major challeng-
     Wissenberg, Head of Marketing,                       industry – especially in the area of                 es, because the issue of sustainabil-
     Corporate Communications and                         high-volume polyester production –                   ity is increasingly becoming a focus
     Public Affairs at the Oerlikon                       however, we continue to see great                    in all societies. The immense water
     Manmade Fibers segment.                              opportunities for long-term growth                   consumption in cotton production

     Polymer processing in the textile value production chain*

                                                                                                                                     Px/PTA                PTA
                                                                                                                                    reactors

                                                                                                                   BTX

                                          Refinery/                               Steam-                                          MEG reactor              MEG
          Cruide Oil                    Hydrocracker          Naphta              cracker                       Ethylene

                                                                                                                                                                 Chips

                                                                                                                Propylene

                                                                                                                  >C4

                                                                                                                                    Various
                                                                                                                                    reaction
     Legend
                                                                                                                                     steps

           Material

           Technologies

           End products

           Material flow

     *Graphic shows important process and material flows in the production of manmade fibers; alternatives are also possible

16                                                                                                                                 no. 34 | october 2020
in focus //

       is an obvious point of criticism. In   tant to have competent and experi-     know-how along the entire textile
       addition to this, agricultural land    enced partners. Oerlikon Manmade       value chain – From Melt to Yarn,
       increasingly needs to also be used     Fibers was the first total solutions   Fibers and Nonwovens. As one of
       to produce food. Thus, the produc-     provider in the market to acquire      the leading companies in the world
       tion efficiency of cotton on ever-     the know-how to offer a complete       that has always specialized in tech-
       shrinking farmland must be clearly     factory from a single source. This     nologies for POY, DTY, FDY, BCF
       increased, not least also by growing   commitment and expertise are           carpet yarn and polyester staple
       genetically modified cotton, which     based on decades of experience in      fibers (PSF), it also has, in addition
       leads again to criticism and resist-   large-scale spinning plant projects    to its traditional activities in spinning
       ance from consumers”, explains         and comprehensive know-how in          fibers and yarn, extensive exper-
       Wissenberg.                            manmade fiber production.              tise in melt production – whether
                                                                                     for plant solutions for the continu-
       Competence for over                    With roots dating back to the year     ous polycondensation (CP) for the
       35 million tons of                     1922 and intensive research and        production of fiber grade and bottle
       manmade fibers per year                development activities, Oerlikon is    grade polyester melt and granulates
       Especially for newcomers to the        the only company in the world with     – or in extrusion, e.g. for recycled
       manmade fiber business, it is impor-   its own technologies and process       polyester chips.

 Continous
Polyconden-                                                                                               PET-
                                                                        Chips
   sation                                                                                               Packaging

                                                 Filament                                                Apparel
  Extrusion                                         yarn               Filament
  systems                      PET
                                                production                yarn
                                                  plants                                             Technical textiles

                                                                                                      Home textiles
                               PA

                                                Staple fiber            Staple
Polymerisation                                  production              fibers
                                                  plants

                               PP
                                                   BCF
                                                production              Carpet
                                                  plants                 yarn                           Protective
                                                                                                      equipment (PP)

                                                                                                      Filtration (PE)
                               PE
                                                                                                     Geotextiles (PE)

                                                                                                     Automotive (TPU)
                                                Nonwoven
                                                production            Nonwovens
                               TPU                plants

       no. 34 | october 2020                                                                                                          17
// in focus

     The extensive range of customer solutions is also            This practiced view for the whole promotes technologi-
     reflected in market figures: Oerlikon Manmade Fibers’        cal solutions with economic and ecological advantages
     technical solutions produce more than 35 million tons        (e-save philosophy), not only with regard to individual
     of manmade fibers per year. Over 20 of the 25 lead-          machines, but also to the entire plant. In this way, the
     ing PET manufacturers, representing almost half of the       company optimizes all necessary utilities for the opera-
     global capacity in this market, are customers of the         tion of the entire factory. Energy management is con-
     Oerlikon Manmade Fibers segment.                             sidered and designed across the whole production pro-
                                                                  cess and waste heat energy is used for other processes
     Comprehensive range of solutions with                        and machines within the plant. Oerlikon is also able to
     leading-edge technologies                                    supply a plant with virtually all media, from raw water
     “These successes would probably never have come              and waste water to media such as nitrogen.
     about if our customers had not repeatedly benefited
     from our wide range of technology solutions”, explains       Avoid frictional losses
     CTO Jochen Adler. He adds that the market has mean-          Oerlikon’s know-how is meeting the needs of a growing
     while opened very positively to the ‘From Melt to Yarn,      number of e.g. polyester producers who are increas-
     Fibers and Nonwovens’ concept and to offering manu-          ingly focusing on their core business and therefore do
     facturing processes from a single source. “Many of our       not want to carry out the engineering for plants them-
     customers are becoming increasingly interested in our        selves. “Our engineering competence provides many
     all-inclusive range of solutions with leading-edge tech-     advantages, starting with shorter project planning times,
     nologies, and the economic benefits of this are definitely   greater planning reliability and smooth, on-schedule
     being recognized”, says the CTO, who has been in             completion”, assures Michael Maechtig, responsible for
     charge at the Oerlikon Manmade Fibers segment since          product management for so-called ‘factory projects’.
     2017. “We can see a clear trend here, for example in
     China. There, companies are joining forces and setting       Ultimately, Oerlikon’s customers save themselves many
     up research and development pools or investing in new        individual inquiries for the commissioning of differ-
     smart factories. Many want to be more independent of         ent trades, they barely need their own personnel and
     material procurement and integrate a CP plant. This is       engineering know-how for project handling. “When
     more economical in the long-term and ensures success         involving many different service providers who are not
     in a volume business”, Adler continues.                      well attuned to each other, there can be great frictional
                                                                  losses”, explains Achim Debener, who has success-
     The advantages are obvious: with the integration of the      fully managed such complex projects for many years. If
     upstream process stage, the yarn producer gains com-         everything comes from a single source, project imple-
     plete control over the entire yarn production processes      mentation is more pleasant for the customers – and the
     and develops advantages such as direct influence on          ROI (return on investment) is also faster. The Oerlikon
     the quality of the raw material, optimum mutual coordi-      Manmade Fibers project management team has dec-
     nation of the individual production steps and plant com-     ades of experience in this area.
     ponents, independence from the imponderables of the
     granulates market, and the fact of achieving additional      Global customer services
     value creation, including increased profit margins.          “Last but not least, our customers with such compre-
                                                                  hensive plant solutions also benefit from the global
     Practiced view of the whole                                  presence of Oerlikon Manmade Fibers with its own
     “With our decades of experience and the knowledge of         locations in almost every textile center on the planet and
     hundreds of engineers along the entire process chain         a network of agents and service stations operating in
     and across a wide range of applications, we at Oerlikon      more than 120 countries. Especially in the age of coro-
     can design all machines from melt to yarn for maximum        navirus, with often far-reaching travel restrictions, this
     flexibility in the production and processing of a wide       gives us better and faster options for action with local
     variety of products and adapt them to changing mate-         personnel, who can partially eliminate the need to travel
     rial requirements, coordinate them with each other and       across national borders and support customers locally”,
     thus develop customized solutions for individual cus-        elaborates Wolfgang Ernst, Head of Customer Services
     tomer projects”, explains Adler. This is also significant    and Services Sales.
     and advantageous with regard to all interfaces between
     systems and machines up to the end products.

18                                                                                                         no. 34 | october 2020
in focus //

Smart Factory – the supreme discipline
Nowadays, anyone thinking of building a complete
factory can no longer avoid integrated automation and
digitalization solutions. Here too, Oerlikon has already
proven that the Manmade Fibers segment can offer
attractive solutions. “For our current smart factories
projects for various yarn manufacturers worldwide, we
have implemented digitalized systems for 100% product
tracking over the entire polymer process chain – from
the spinning plant to the finished, tested and packaged
bobbins”, explains Jochen Adler proudly. The fully-
networked factories, which are due to go into operation
shortly, will not only enable the digitalization and net-
working of production and quality processes, but also
the entire plant management based on an innovative IT
infrastructure and provide a complete overview of the
ongoing production as well as its costs at all times. The
concept also includes digital service solutions such as
remote support.

This also underlines Oerlikon’s claim to currently being
the world’s only supplier of automation and digitalization
solutions with corresponding processes from a single
source. “We not only have, or are developing, these
technologies; we also know exactly what data we need
to collect and how to create automated analyses. This
is part of our new DNA”, says the CTO, who knows
something that is even more important: the competitive
advantage that ultimately counts most is knowledge of
the entire textile value chain – From Melt to Yarn, Fibers
and Nonwovens. » (tho)

no. 34 | october 2020                                                      19
// innovation & technology

     VDMA experts name digitization as key element for future success
     Digital solutions on the rise
     Just how important it is to address the issues of digitization and automation
     in large-scale plant construction and to be able to offer attractive solutions
     here is also confirmed by two experts from the VDMA.

 “                                                                        “
              The status of digitization in international large-                  Artificial intelligence
              scale plant engineering and construction, and                       (AI) enables techni-
              the market requirements in 2025 were the focal                      cal systems to do
              points of a cooperation of the VDMA’s Large                         what was previously
     Industrial Plant Manufacturers´ Group and the audit-                 only possible for natural
     ing and consulting firm PwC. One key finding of their                organisms: learning from
     joint study: the market share of digital, data-controlled            experience. IT tools estab-
     services will have tripled by then and will change busi-             lished on the market help
     ness models. The study identifies specific capabilities to           to analyze machine and
     enable large-scale plant construction companies to fully             process data, recognize
     exploit the market potential in 2025. These include, for             patterns and structures,
     example, knowledge of change management, mastery                     and find the appropriate
     of agile methods in project management, the promotion                algorithms. The use of          Prof. Claus Oetter, VDMA Software
     of a founder mentality and the development of intelligent            machine learning solutions and Digitization, on the role artificial
                                                                                                          intelligence (AI) will play in large-scale
     logistics concepts that can be used to optimize con-                 is becoming increasingly
                                                                                                          plant projects in the future, and the
     struction site processes in particular.                              interesting for mechani-        importance of data availability in this
                                                                          cal engineering. These          context.
     Against the background                                               approaches are not only
     of radical technological                                             important with regard to the further development of
     upheavals and rapidly                                                existing products and services, but also with regard to
     changing customer require-                                           the design of new business models, the optimization
     ments, it is important that                                          of own company processes and further automation in
     companies continue to                                                manufacturing.
     consistently drive forward
     their digital transformation.                                        High-quality data, which depict problems and errors
     Transparency of processes                                            that have occurred in the process, form the basis for
     and close cooperation                                                every (AI) project. However, without the combination
     with partners within the                                             of the domain knowledge of the participants regarding
     value chain, for example                                             material or process dependencies with the expertise in
     within the framework of                                              data evaluation and software implementation, AI-based
     integrated platforms, are     Thomas Waldmann, Managing              solutions will not be successful in industry. Since the
     becoming key success          Director VDMA Large Industrial         selected data is used to "train" algorithms, correspond-
                                   Plants Engineering Association,
     factors. As a network-        on the biggest challenges of
                                                                          ing data must be collected and processed in a targeted
     oriented association, the     internationally executed large-scale   manner. According to expert estimates, this requires
     VDMA already offers many plant projects.                             about 60 to 80 percent of the time needed for such
     formats – such as the                                                a project. To get started, it is useful to have manage-
     Engineering Summit – which provide scope for dialogue                able fields of application with good data availability and
     with partners from the value chain.”                                 corresponding domain knowledge, so that the use of
                                                                          machine learning approaches can be practiced and
                                                                          faster successes can be achieved.”

20                                                                                                                            no. 34 | october 2020
innovation & technology //

Oerlikon Manmade Fibers goes digital
Less waste with the Smart Factory
A typical manmade fiber system produces well over 600 tons of yarn a day.
This equals in around 700 winders in filament yarn production or 3 systems
in staple fiber production. These figures show just how important smooth
production processes are.

I
      f an error creeps into the                  Manmade Fiber. In this way, the            “Digitalization has long been
      process at any point, the                   Smart Factory ensures process              part of our everyday lives. Here,
      daily waste increases dramati-              reliability, above all. The data are       COVID-19 has merely acted
      cally. It is obvious that all yarn          automatically entered into the             as an accelerator. Particularly
manufacturers want to prevent this                system and the product assessed            over the last few months, we
happening to ensure their produc-                 at each stage of yarn production at        have tried out so many things,
tion facilities operate efficiently.              which values and data are recorded         learned a lot from our mistakes
Here, digitalization provides in-                 – such as during visual inspection         and have taken a giant step
valuable support. A Smart Factory                 and when weighing. In the event            forward. The intelligent factory
that networks all steps within the                of anomalies in the intermediate           is no longer a vision, it has long
production chain – including all                  laboratory and quality checks, this        become reality. Digital solutions
auxiliary pro-                                                           allows yarn         have become fixed elements
cesses – identi-        “At the end of                                   producers to        of our products and services
fies and reports                                                         intervene in the    – and everything is inextrica-
quality deviations
                        the process, yarn                                production pro-     bly linked. But we have not
at an early stage. manufacturers are                                     cess and correct    reached the end of this exciting
Yarn manufactur-        able    to   track       at   which              these anomalies.    development by a long way yet:
ers can quickly         position its finished                            Information on      new technologies and solutions
intervene in the        textured yarn packages the chip feeding,                             require new methods and new
production pro-                                                          on the drying and   knowledge. In other words, we
cess and hence
                        were spun and even                               on the master-      have to remain ‘agile’, con-
avoid generating have information on the                                 batch are avail-    stantly adapting to the changing
waste.                  processed granulate                              able, as are data   situations and tasks at hand.”
                        and the specific                                 on the climate
And the Smart           production conditions”                           control, on the
Factory is also                      Ivan Gallo, Productmanager Digital compressed air
the focus of                                  Oerlikon Manmade Fibers supply and on

Oerlikon Man-                                                            further auxiliary
made Fibers. Here, it comprises                   systems. With this, yarn manufac-
considerably more than the Plant                  turers have at all times a complete
Operation Center, a system that                   overview of the ongoing production
has been well-established within                  process, including comprehensive
the market for many years now.                    information on quality and produc-
“This is about absolute transpar-                 tion costs.
ency and traceability. At the end of
the process, yarn manufacturers                   As a total solution provider, the
are able to track at which position               Manmade Fibers segment of the              Jochen Adler,
its finished textured yarn packages               Oerlikon Group rounds off its Smart        CTO Manmade Fibers
                                                                                             segment
were spun and even have informa-                  Factory concept with the associ-
tion on the processed granulate and ated services: Operation, updates,
the specific production conditions”,              further development of the software
comments Ivan Gallo, responsible                  and services are part of the scope
for digital products at Oerlikon                  of services. » (bey)

no. 34 | october 2020                                                                                                                     21
// innovation & technology

     Highly sophisticated robotized handling, packing, transportation and
     warehouse systems for the chemical fiber industry – the range of automation
     products supplies perfectly integrated production and logistic solutions.

     Automation
     solutions
     for an efficient
     yarn                                                 Wiping robot for spinpacks

     production
                                                          The wiping robot guarantees outstanding yarn
                                                          quality with a high degree of efficiency and
                                                          optimized systems management. As a result,
                                                          yarn manufacturers can minimize costs and
                                                          maximize profits.

        High bay storage sytems                           Pallet finishing
        In order to simplify warehousing and to           The pre-packaged/built pallet is ready for
        integrate the storage management into the         dispatch in the end line i.e. closed, weighed,
        automatic product flow the delivery range is      labeled and finally supplied to the commis-
        completed by fully automatic high bay storage     sioning via a delivery buffer.
        systems including all functionality for commis-
        sioning, route planning and truck loading.

22                                                                                          no. 34 | october 2020
innovation & technology //

  Doffing systems for spinning machines            Transport
  Since the doffing system is directly connected   The step after doffing is the transportation of
  to the production machines, its design must      the bobbins to the intermediate storage or
  perfectly adapt to the operating surrounding     in some applications directly to the packing
  conditions.                                      system.

  Automatic packing                                Doffing systems for texturing machines
  The packing line is typically the next step      Floor based AGV (Automated Guided Vehicle)
  of an automatic filament handling system.        systems use state-of-the-art laser navigation.
  Here the highest degree of customization is      Thus these units do not require any mechani-
  required.                                        cal rails or guiding, which would interfere with
                                                   the remaining manual work in this area.

no. 34 | october 2020                                                                                          23
// solutions & services

     Oerlikon’s global Service Network combined with digital solutions

     Hybrid customer se
     the present and the
     In order to continue providing the best-possible                                          agers from Germany were involved
     customer service throughout the manmade fiber                                             by mean of videoconferencing, for
                                                                                               example. “A particular challenge for
     industry during the coronavirus pandemic, the                                             all parties – but well-mastered by our
     Manmade Fibers segment of the Oerlikon Group                                              team together with our customers in
     has comprehensively adapted its offerings to the                                          accordance with the circumstances”,
     requirements of all its customers across the globe.                                       explains Wolfgang Ernst, Head of
     In doing so, it has developed – both for the present                                      Customer Services and Service
                                                                                               Sales at Oerlikon Manmade Fibers.
     and for the future – a practicable, sustainable and
     attractive solution: hybrid customer service.                                             Additional temporary staff
                                                                                               on site

                                                      T
                                                                 he range of customer          “Our local representatives provide
                                                                 services for the machines     support in those countries without
                                                                 and systems of the            own Oerlikon Service Station”, adds
                                                                 Oerlikon Barmag, Oerlikon     Ernst. Collaboration during these
                                                      Neumag and Oerlikon Nonwoven             weeks and months has been even
                                                      competence brands is broad and           more important and has been going
                                                      covers all customer require-ments        extremely well. And the locations in
                                                      throughout the world. The ‘Start-up      Germany have been providing
                                                      Services’, such as assembly and          Oerlikon Manmade Fibers online
                                                      commissioning for the products           training seminars and intensive
                                                      that are continuing to be delivered      customer care using Microsoft
                                                      during the coronavirus pandemic,         Teams and Skype. “Currently,
                                                      are presently the greatest challenge.    we are recruiting additional local
                                                      However, Oerlikon has excellent          temporary staff on site from our
                                                      local service set-ups in its core        extended Service Network, training
                                                      markets of China, India, the USA         them – extensively online as well
                                                      and Turkey. Customers in Europe          – and then bringing them together
                                                      are looked after by staff at the Ger-    with local Oerlikon employees at
                                                      man sites. As a result, virtually all    the construction sites”, explains
                                                      projects have been successfully car-     Wolfgang Ernst. To this end, ‘Start-
                                                      ried out over the past few months        up Services’ would continue to be
                                                      despite the difficulties. This was the   complemented by ‘Service Lifecycle
                                                      case above all in China. Due to the      Management’ services such as
                                                      travel restrictions relating to China,   upgrades, modernizations, mainte-
                                                      experienced construction site man-       nance, servicing and repairs.

     Oerlikon’s local Service Stations are also at-
     tending to customers during the coronavirus
     pandemic.

24                                                                                                                 no. 34 | october 2020
solutions & services //

service -
 e future
   ‘You have to be able to roll up          Supply chain up and running
   your sleeves and touch the               There currently continues to be a
   machines’                                reliable supply of Oerlikon
   To the extent it is possible, Oerlikon   Barmag, Oerlikon Neumag and
   is currently providing ‘Technical        Oerlikon Nonwoven original parts.
   Services’ and ‘Advanced Services’        “At the start of the coronavirus
   – where it is actually necessary         pandemic, the supply chain was
   to be present at the system with         stable – and it continues to be
   experts – using videoconferencing.       so. The logistics with all our part-
   “Here, there are of course limita-       ners across the globe are running
   tions. You have to see, listen to and    smoothly”, comments the experi-
   feel a machine. You often have to        enced Service Manager. Of course,
   roll up your sleeves and touch the       Oerlikon’s customers can also place
   machines to make improvements            orders online using the ‘myoerlikon.   Online consulta-
   and increase efficiency”, states         com’ e-commerce shop. Items are        tion and training are
                                                                                   currently the order of
   the German engineer. However,            then swiftly dispatched depending      the day.
   customers are currently only rarely      on the availability at our worldwide
   requesting so-called ‘performance        warehouses. » (aw)
   checks’. Local concerns have,
   understandably, shifted elsewhere.
   But Oerlikon can carry out analyses
   and optimizations of the processes,
   hardware and software to a certain
   extent by means of remote access.
   Even before the coronavirus pan-
   demic, the majority of the Manmade
   Fibers segment’s customer services
   were being provided – in collabora-
   tion with customers – in a digital,
   hybrid form. “Because, generally,
                                            The Oerlikon
   we additionally deploy experienced       Manmade Fibers seg-
   engineers and technologists from         ment experts can also
   the international Oerlikon network       be virtually ‘on site’
                                            during the corona-
   on site in order to provide the
                                            virus pandemic by
   necessary services for all customers     means of remote
   directly”, continues Ernst.              access.

   no. 34 | october 2020                                                                                     25
// on the markets

     Global network for global customers

     Facing the                                                                                                                       ARCTIC

     pandemic
     together
     Coronavirus has a firm hold on all of
     us. The close and personal contact
     to the customers so important to
     us has become considerably more
     difficult. How do the members of                                                                                            NORTH
     our sales staff nonetheless look after                                                                                     ATLANTIC
     their projects well and intensively                                                                                         OCEAN

     from home and within the markets?
     We asked our market experts how
     they are supporting our customers in
     the daily challenges they face in an                                       Chip Hartzog and Michael Rübenhagen
     age characterized by restricted travel                                     look after our clients in the US.

     possibilities.

                                              USA / Middle- and South America

                         “We have transitioned our efforts to remain connected with customers
                         in a virtual way. Very quickly after our in-person visits to customers in
                         early March, we transitioned into scheduling via Zoom & GoToMeeting,
                         and also polished our Skype and TEAMS skills in order to communi-
                         cate effectively. It has been a tremendous advantage to have Service
                         and Support staff in the USA, which helped during pending machine
                         start-ups and allowed support with emergency and essential visits to
                         keep our customer’s machines up and running. We have also recog-
                         nized some limitations in virtual networking – for instance management
                         changes at key customers have only been introduced virtually – there-
                         fore, we eagerly anticipate some kind of face-to-face visitation in the
                         coming months!”

                                                                                                                                    SOUTHERN

                          Chip Hartzog     Michael Rübenhagen

26                                                                                                          no. 34 | october 2020
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