CIGNA VIRTUAL CLINIC Bringing Healthcare Closer To You
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CIGNA VIRTUAL CLINIC Bringing Healthcare Closer To You
Video Consultation Video consult doctors on the App within minutes, and get medications delivered to your doorstep within 3 hours. A Convenient, efficient and cashless healthcare experience for you and your loved ones. Video Consultation Medication Delivery Information At Your Finger Tips Connect within minutes 3-hour delivery to your In-app storage of consultation notes, receipts, On-demand access to doorstep MCs, referral letters and other documents Singapore-registered GPs The service is 24/7, on an on demand basis, which means you can request for a video consultation at any time needed. There may be fewer doctors at certain hours such as midnight. However if no provider is able to see you within 5 minutes, you can still schedule an appointment at a later time, or a care management staff will contact you during office hours to attend to your request.
Solve Healthcare Pain Points
Problem Doctor Anywhere
Average time per visit (Incl wait & travel): Connect to a GP within
CONVENIENCE 1-1.5 hours 30-60 seconds
Most clinics close after office hours, weekends 24/7 on-demand, including
and public holidays weekends and Public Holidays.
ACCESSIBILITY Delivery of Medication within 3
Daily Opening Hours
Heartland: 8am-1pm, 6pm-10pm
hours from time of consultation
CBD: 8:30am-3pm, 4pm-7pm
Each GP keeps their patients’ medical All doctors have access to the same
CONTINUITY OF records to themselves without sharing data medical records, enabling them to
CARE provide holistic and continuous care
User Journey
LITTLE
access to personal
medical records
Time taken to
BEFORE TRAVEL
Time spent waiting home
for medications to be
GP with only prepared
ONE Able to access
Long medical record
personal medical
WAITING TIME records in-app at
TIME TAKEN Quality resting time with ANYTIME
to travel
medication delivered
WITHIN 3 HOURS
GP with centralised
Consult a GP MEDICAL RECORDS
within a few
MINUTES
NO NEED
for travel Greater convenience and accessibility
without compromising the standard
AFTER and quality of care
(w/ DOCTOR ANYWHERE)
About Doctor Anywhere Doctor Anywhere is safe and reliable. All doctors are registered with the Singapore Medical Council (Singapore-registered doctors) and are actively practising in medical clinics across Singapore. Doctor Anywhere is part of the Ministry of Health Singapore’s (MOH) regulatory sandbox for telemedicine providers.
Full Suite of Health & Wellness Services
CIGNA VIRTUAL CLINIC FLOW
For conditions
not suitable for OR
video consult
1 VIDEO CONSULTATION
Connect to a GP in minutes 2 DA OWNED CLINIC NETWORK
See a GP face-to-face
CIGNA NETWORK (> 700+ Clinics)
See a GP face-to-face
INTEGRATED WITH DA HEALTH & WELLNESS PROGRAMME
CHIPS CHIPS
Healthy
Snacks
$
Supplements
Healthy
Drinks
Skincare
3 4 5
HOME-BASED SERVICES ONLINE MARKETPLACE MEMBER BENEFITS
• Health Screenings •Other healthcare services •Corporate rates for
• Vaccinations •Hair, beauty, skincare, wellness products and
travel products and services services
Video Consultation Platform
1. SELECT SERVICE 2. VIDEO CONSULT 3. MEDICATION 4. ONLINE RECORDS 5. FOLLOW UP
PURCHASE
Connect in 1.5 mins 24/7 on-demand access 3-hour delivery In-app management DA Care Team
OR Flat consult fee Optional / Ala-carte Consult history, MCs, Receipts (+65 9113 2640) will send a
Schedule video appointment AND follow up sms 3 days later,
With SG-Registered doctors Online Referrals to specialists, if still unwell, Care Team will
labs, imaging arrange a free consultation
Suitable Conditions Many common illnesses and chronic conditions can be effectively treated through a video consultation. Below are some typical conditions that can be treated on Doctor Anywhere: Common Illnesses Follow Ups For • Fever Chronic Conditions • Cough, sore throat or laryngitis •Diabetes • Diarrhoea / Vomiting •Hypertension • Flu / Cold •Hyperlipidemia • Sinusitis •Other secondary diseases • Rash and skin conditions which may arise from the • Cold sores chronic disease conditions • Headache mentioned the above (e.g. • Giddiness / Dizziness Ischemic Disease, Peripheral • Red eye Artery Disease etc.) For conditions that are not listed above, the doctor will assess your history, current symptoms and any other available documents to determine if your condition is suitable for a video consultation.
Non-Suitable Conditions Please go to DA Owned Clinic Network or Cigna Network for the following symptoms: • Breathlessness • Sudden loss of vision • Acute or severe chest pain • Severe headache or giddiness • Actively bleeding or deep • Sudden onset numbness, wounds or lacerations weakness or slurred speech •Psychosis or delusions • Injuries with suspected fractures •Suicidal thoughts or dislocations presenting as •Persistent vomiting severe pain, open wounds, •Severe abdominal pain deformity, severe bruising or •Inability to control bowel swelling, loss of sensation and movements or urination limb weakness • Fainting spells, presyncope, or syncope If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions: Going to DA step-up care Going to the Accident & centres or Cigna network clinics Emergency department of for a physical consultation your nearest hospital
Cigna Clinic Network:
Cashless Payment 8
DA Step-up 700+
Access to a wide range of GPs through
our clinic network across the island. Care Centres GP NetworkOnline – Offline same benefits
Flash your membership e-card at DA step-up Care Centres
to enjoy same benefits!!
CIGNA MEMBERStep-Up Care Centres If your condition is not suitable for a video consultation, you can visit Doctor Anywhere’s partner clinics for a physical consultation. These centres are located island-wide, see below for all the outlets currently open. • DA Clinic @ Anson • DA Clinic @ Potong Pasir 10 Anson Road 51 Upper Serangoon Road #01-12, International Plaza #01-53, The Poiz Centre Singapore 079903 Singapore 347697 Tel: +65 6954 1012 Tel: +65 6954 0513 Mon to Fri: 9am-7pm Mon to Sun: 9am-9pm Sat, Sun & PH: Closed PH: 9am-9pm • DA Clinic @ Bukit Batok • DA Clinic @ Anchorvale 451 Bukit Batok West Ave 6 351 Anchorvale Road #01-02, Singapore 650451 #01-01, Singapore 540351 Tel: +65 6259 9531 Tel: +65 6241 7460 Mon to Fri: 9am-9pm Mon to Fri: 9am-9pm Sat & Sun: 9am-12pm, Sat & Sun: 9am-12pm, 6pm-9pm 6pm-9pm These clinics are operating on Hybrid mode where certain off peak hours (2pm – 6pm) may not have doctor in-clinic but the clinic stays open with a nurse on duty. Patient will be assisted to consult via virtual clinic during off-peak hours. Members are encouraged to contact the clinic to check availability of doctor before making a trip to these clinics.
Step-Up Care Centres
If your condition is not suitable for a video consultation, you
can visit Doctor Anywhere’s partner clinics for a physical
consultation. These centres are located island-wide, see below
for all the outlets currently open.
• DA Clinic @ Taman Jurong • DA Clinic @ Bishan
Blk 140, Corporation Drive 501 Bishan Street 11
#01-03, Singapore 610140 #01-374, Singapore 570501
Tel: +65 6591 8668 Tel: +65 6262 3759
Mon to Fri: 9am-9pm Mon to Fri: 9am-9pm
Sat & Sun: 9am-12pm, Sat, Sun & PH: 9am-12pm,
6pm-9pm 6pm-9pm
• Intemedical 24 Hr Clinic* • K2 Medical Clinic @ Simei
(Member of DA Clinic Group) (Member of DA Clinic Group)
525 Ang Mo Kio Ave 10, #01- 248 Simei Street 3
2407, Singapore 560525 #01-128, Singapore 520248
Tel: +65 6919 2998 Tel: 6588 1322
Open 24 Hrs including PH Mon to Fri: 8:30am-9pm
Sat, Sun & PH: 9am-12pm,
6pm-9pm
These clinics are operating on Hybrid mode where certain off
peak hours (2pm – 6pm) may not have doctor in-clinic but the
clinic stays open with a nurse on duty. Patient will be assisted
to consult via virtual clinic during off-peak hours. Members
are encouraged to contact the clinic to check availability of
doctor before making a trip to these clinics.
* Acquisition will be completed Q1 2021Chronic Conditions
Management Program
1st Consult
0 MONTH 3 MONTH 6 MONTH 9 MONTH 12 MONTH
Mobile or In-Clinic Screening
Periodic reviews for your Health Mid Year Review
(for Diabetes)
GP Consultation
(Online or Offline)
See a Doctor anytime, anywhere 1st consult type subject to
GP’s assessment (review and
availability of past records)
Medication Delivery
Medication delivered to your
Home or Office
If 1st consult is via
teleconsultation
Next Consult Reminder
Reminders to get your next 3
months’ Medication RefillHome-based Vaccinations
& Health Screenings
1 BROWSE IN APP
• Health Screening
• Travel, kids’ &
vaccinations
2 SELECT & BOOK
APPOINTMENT
Same-day confirmation
3 HOME VISIT
By experienced nurse
or phlebotomist 4 ONLINE RESULTS
Video call with doctorsMarketplace Platform
Marketplace gives you access to a wide range of health items,
from supplements to fitness products and wellness services
– all in one place.
OR
Browse & Consult a Purchase Schedule
Select Professional for Delivery Appointment
Services
Health Screening Chronic Disease Mgt Prescription Meds Healthcare Devices
Vaccinations Travel Meds Skin Care Supplements
Purchases of retail products from Marketplace including but not limited to vitamins & supplements, health
food & beverages, personal care items and fitness classes are not covered by Cigna Insurance plan. Please
check the policy terms & conditions.Membership Perks Flash your membership e-card at our partner clinics to enjoy! Dental Traditional Chinese Medicine Chiropractors Spa & Wellness CIGNA MEMBER Other Partners
DoctorAnywhere
Option 1: Online Registration
Create a separate account for your child
You’ll need to create a separate account for your child or infant so
that their medical records can be stored separately and securely.
However, if your child is below 16 years old, please accompany him
or her during the teleconsultation.
Create an account via this link
https://doctoranywhere.com/signup/cigna
If your child or dependant doesn’t have their own personal email
account, you can sign up using a secondary Gmail address for them:
Example:
Primary email (Your Gmail): John@gmail.com
Dependants email (Secondary Gmail): John+1@gmail.com or
John+2@gmail.com if you have more than 1 child
*Only applicable for gmail accountsDownload & Login with the Email ID
& Password created online
Welcome to Cigna Virtual Clinic
Download the App Log in into Select “Video Select “General
your account Consultation” Practitioner”Option 2: Phone Activation
Download the App Sign up for Select “Sign Fill in your
an account up with personal
Email” details
accordinglyAdding Your Insurance Provider
If you did not register via the Cigna registration page, please
follow these instructions to add Cigna as your insurance provider
Welcome to Cigna Virtual Clinic
Click “Corporate Click
Insurance / Benefits ‘Continue’
Click on “My Profile”Adding Your Insurance Provider
If you did not register via the Cigna registration page, please
follow these instructions to add Cigna as your insurance provider
You can now enjoy
membership benefits
Fill in your membership
Select “Cigna”
details and click “Confirm”Consult A GP
Get connected to a Singapore-registered
doctor within minutes, anytime, anywhere.
Welcome to Cigna Virtual Clinic
Select “Video Select “General “See The Next
Consultation” Practitioner” Available GP”Consult A GP
Fill up the pre-consultation survey Verification
(For a 1st time user only) (For a 1st time user only)Consult A GP
Cigna
Disclaimer Pre-Screening: For your GP to have a better understanding of your condition Covered by Cigna
Any personal data collected on Doctor Anywhere's
platform will only be used for the purpose of
facilitating medical services to the User.Consult A GP
Connecting...
Searching for a GP
Click on ‘Join Call YOU ARE NOW
Now’ to proceed with CONNECTED TO A GP
the consultationWe’re here to help! Contact our team anytime if you have questions. Alternatively you can reach us via the email address below. +65 3158 4622 askus@doctoranywhere.com
Thank You
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