COOKIE BOSS MANUAL 2019-2020 - Girl Scouts of Central & Western ...
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COOKIE BOSS MANUAL 2019-2020
TABLE OF CONTENTS GET READY TO WOW! This Girl Scout Cookie Season, we’re celebrating the spirit and creativity of all Girl Scouts as they sell America’s favorite treats and Get Ready to Wow! Whether embarking on a brave new adventure or finding the courage to talk to her first customer, every girl finds her own type of wow in the Girl Scout Cookie Program. Girls have amazing experiences-and build lifelong skills, friendships and confidence along the way. As a Girl Scout Cookie Boss guardian, you’re supporting the largest girl-led entrepreneurial program in the world. Thank you for all you do for your Cookie Boss! Page 5………………………………………………………………………….Parent Responsibilities & 5 Skills Page 6……………………………………………………………………………………………….. Planning Tools Page 7……………………………………………………………………………………………...Steps to Success Page 8………………………………………………………………………………………………………...Calendar Page 9……………………………………………………………………………………………………..Promotions Page 10……………………………………………………………………………………………………How to Sell Page 11………………………………………………………………………………………………………Proceeds Page 12………………………………………………………………………………………..Credits and Rewards Page 13………………………………………………………………………………………...Business of Cookies Page 14………………………………………………………………………………………….Picking up Cookies Page 15……………………………………………………………………………………………...Top Selling Tips Page 16…………………………………………………………………………………………………….Booth Tips Page 17…………………………………………………………………………………………………….Safety Tips Page 18 & 19……………………………………………………………………………....Cookie Booth Etiquette Page 20…………………………………………………………………………Cookie Booth Etiquette Contract Page 21…………………………………………………………………………………………………..Door Hanger
Parent Responsibilities
As a Cookie Boss Parent, your time and talents are valuable to
your girl and Girl Scouting. We support you with lots of
awesome online tools and resources. Find them at
LittleBrownie.com
The main job of the parent/guardian is to:
• Support your Girl Scout in creating her Cookie Business
• Honor and live by the Girl Scout Promise and Law
• Follow all policies and meet all deadlines
Here’s an overview of your roles and responsibilities:
Before the sale
• Read the Cookie Boss Manual.
• Sign and submit the permission slip for your Cookie Boss.
• Review rewards and cookie credit guidelines and decide with your
Junior-Ambassador Girl Scout if she will opt out of rewards. If so,
submit the Opt Out Form.
• Submit 1st order to be picked up at the Holyoke or Worcester Cookie
Cupboard.
During the Sale
• Submit weekly orders for pick up at the Holyoke or Worcester Cookie
Cupboard by Sunday at 8pm.
• Submit payments for your Cookie Boss by due dates, or sooner, if
your cookies are gone.
• Let your Cookie Boss leader know when your Cookie Boss has sent This year’s theme is all
out 15 emails through Digital Cookie.
about celebrating friends and
• Let your Cookie Boss Leader know if your Cookie Boss participated
in the Project Care and Share Virtual Program and what their numbers what girls can achieve when they
are. fly together. It will surely inspire
girls to set their goals sky-high!
®
The Girl Scout Cookie Program teaches 5
ESSENTIAL SKILLS that will last a lifetime and
help girls develop an entrepreneurial mindset.
1: GOAL SETTING 3: MONEY MANAGEMENT
Girls learn how to set goals and create a plan to reach them. Girls learn to create a budget and handle money.
2: DECISION MAKING 4: PEOPLE SKILLS
Girls learn to make decisions on their own and as a Girls find their voice and build confidence through customer
5: BUSINESS ETHICS
Girls learn to act ethically, both in business and life.
Parent Responsibilities
Planning Tools
Girl Scout Badge Portfolio
Girls can earn a Girl Scout Girl Scouts® Built by Me cookie planner Plan a cookie season just right for you. With a few clicks, you
Financial Literacy and Cookie CookiePlanner.LittleBrownieBakers.com can create your custom plan with this online tool, complete
Business Badge each year. with fun suggested learning activities.
Check out the Girl Scout Badge
Explorer for the appropriate NEW! Social planning tool Download delightful graphics and suggested captions to
badge for your grade level. LittleBrownie.com help your Girl Scout market her cookies on social media.
Perfect for volunteers, families and troops.
Girl Scouts® Council Website: Get training for the Girl Scout Cookie Program® whenever
and wherever you’d like.
www.gscwm.org
Little Brownie website Check out the baker’s website for exciting girl activities,
LittleBrownie.com booth ideas, recipes and the latest cookie news.
Girl Scouts® Cookie Rookie Made especially for young girls, this show teaches cookie
names, how to ask customers to buy and more essential
skills.
Girl Scouts® Cookie Captain Keep experienced teens interested in the cookie program
and give them a chance to give back with the Cookie
Captain program.
Pinterest The Little Brownie Pinterest page is brimming with fun and
engaging goal-setting activities, learning games and crafts.
Volunteer blog Check out the volunteer blog for exciting girl activities,
blog.LittleBrownie.com rally resources and cookie booth ideas.
Girl Scouts® Cookie House Party Girls sell cookies by the case with this fun-filled strategy.
video and hostess guide
Help friends locate the closest cookie booth with these
tools.
Girl Scouts® Cookie Finder and the Little Girls enter a fun-filled world with games, videos and
activities all about Little Brownie’s newest mascot.
Brownie Bakers Cookie Locator App
Tools to use during
Girl Scout Cookie Season
Locate info on the Girl Scout Cookie Program® and
GirlScouts.org
national cookie badges and pins.
CookieLocator.LittleBrownie.com
Girl Scouts® My Cookie Friend
Find the latest cookie news and shareable Girl Scout
Girl Scouts® website
Girlscoutcookies.org Cookie Season inspiration on the Samoas® Facebook
page, Instagram and Twitter.
Little Brownie social channels
Facebook + Twitter @SamoasCookies
Instagram @Samoas_Cookies
PLANNING RESOURCES
TM
5 Steps to Girl Scout Cookie Success
Tried and true steps that are guaranteed to “wow”
1 Kick off the Girl Scout Cookie Season
Help your girl find learning activities
that fit their experiences and interests. You
4 Expand your customer base
Family and friends make great cookie
customers. If your cookie boss needs more
can start by creating a custom plan with customers to reach her goals, she can participate in
booth sales with your troop. You can also help her
the Girl Scouts® Built by Me™ online tool.
find success using the Digital Cookie® platform.
While this references troops and
volunteers, it is perfect for your cookie boss
5
as well. Next, kick off your cookie season
Celebrate and share your success
with a video! Girls Scouts® Cookies Live™
When your cookie boss reaches her goals,
videos are engaging, interactive shows that
celebrate! Thank customers, share cookie stories
inspire girls to reach high goals. Your cookie
or throw a party.
boss will learn selling tips and have loads of
fun along the way. First-time sellers love Girl
Scouts® Cookie Rookie™. Made especially
for young girls, this show teaches cookie
names, how to ask customers to buy and
more essential skills.
2
Set goals and track progress
When your Cookie Boss sets high
goals for the Girl Scout Cookie season, she
will learn an important skill for life.
Encourage her to set two types of goals:
how many cookies she wants to sell and
how she wants to use her earnings.
3
Have a family party
Hold a short family meeting so
she can tell the whole family about her
goals and ask for assistance.
Brainstorm potential resources and
contacts together.
2020
COOKIE BOSS DATES
Before orders can be place you must turn in permission slips
Dec 11 Order card selling opens
Jan 12 Week One orders due by 8 pm to jgonzalez@gscwm.org
Jan 17-19 Bling Your Booth Photo Contest
Jan 19 Week Two orders due by 8pm to jgonzalez@gscwm.org
Jan 23 Bling Your Booth Photo Contest- Photos Due
Jan 26 Week Three orders due by 8pm to jgonzalez@gscwm.org
Feb 2 Week Four orders due by 8pm to jgonzalez@gscwm.org
Feb 7 Opt out forms due
Feb 9 Week Five orders due by 8pm to jgonzalez@gscwm.org
Feb 14 1st Payment Due Today
Feb 14-16 Girls Have Heart Weekend
Feb 16 Week Six orders due by 8pm to jgonzalez@gscwm.org
Feb 20 Last Day to Return Cookies
Feb 23 Week Seven orders due by 8pm to jgonzalez@gscwm.org
Feb 27 2nd Payment Due Today
March 1 Week Eight orders due by 8pm to jgonzalez@gscwm.org
March 8 Cookie Program Ends
March 6 Email Cookie Boss Leader:
# emails sent via DOC, # Project Care & Share sold
March 19 Final Payment Due
Cookie Incentives Arrive-
you will receive email to pick up at the Holyoke or Worcester Leadership
Mid- April Center
End of May Cookie Credit numbers will be emailed to all girls
Council Promotions
COUNCIL PROMOTIONS
Bling Your Booth- January 17, 18, & 19
Ready to show your creative side! Take part in our OPENING WEEKEND BLING YOUR BOOTH!
Here’s how to enter……
Book a booth for the opening weekend of January 17-19
Decorate your booth in any way you would like
Make sure your Goal is visible
Make sure your prices are visible
If you are participating in Project Care & Share then let’s see your sign!
Make sure your Cookie Boss Number is visible
Take a picture! (Your troop can or cannot be in the picture. Whatever you feel comfortable with is fine )
Send all pictures to prodprograms@gscwm.org
with the subject line: Cookie Boss (your Cookie Boss number) Bling Your Booth Contest!
All entries must be received by January 23 to qualify
Winner will earn a Pizza Party with our CEO Pattie
Girls have Heart Weekend- February 14, 15, & 16
Show your love for our area Military Families! Our Girls have Heart Weekend will be held the weekend after
Valentine’s Day. You will want to decorate your booth to show your support for Project Care and Share.
Here’s how to enter………
Decorate your booth in any way you would like
Make sure your prices are visible
Show your PCS goal
Make sure your Cookie Boss Number is visible
Take a picture! (Your Troop can or cannot be in the picture. Whatever your feel comfortable with is fine )
Send all pictures to prodprograms@gscwm.org
with the subject line: Cookie Boss (your Cookie Boss number)) Girl Have Heart Contest!
All entries must be received by February 21 to qualify
Winner with earn their picture on next season PCS Box Wrap
Flat Stacie Contest
Flat Stacie has come to GSCWM for our Cookie Season! Use the Flat Stacie template on our website or
create your own, then send us a picture of Stacie with her favorite Girl Scout setting up her Digital Cookie
website, selling cookies or talking to customers.
Send all pictures to prodprograms@gscwm.org
Include in the subject line: Cookie Boss (your Cookie Boss number)) Flat Stacie Contest!
All entries must be received by March 11
HOW GIRLS SELL
GIRL SCOUT COOKIES
Selling practices vary from council to council.
In Central and Western MA, girls sell cookies through these
channels:
Order taking
Using the paper cookie order cards, Cookie Bosses ask neighbors, friends and
family members to place orders for cookies. When going door to door in your
neighborhood, make sure you follow our Safety Guidelines and always be with an
adult and buddy. Please also make sure to write down a clear contact name,
address, and number. This way you can make sure all customers are getting the
cookies they have ordered.
Booth sales/direct sales
A Cookie Boss gets cookies and sells them directly to customers, often at booths
in high-traffic areas such as grocery stores, malls or at sporting events. Our
council and individual service units organize booth sale times and locations,
and you can only sell at approved locations. Please follow all booth
etiquette rules when hosting a booth sale. To schedule your booths, contact Jessica,
and let her know if you would like a council booth or if you would like to be
connected to your Service Unit Cookie Manager, to find booths in your local
community. Don't forget to bring your cookies door to door and sell that way!
Digital Cookie®
Cookie Bosses create customized websites on their own Digital Order Card
Platform. They then send emails to people they know asking them if they would like
to buy cookies. Customers will have two delivery options when placing their online
orders: Customers can use the shipping option and have the cookies sent directly
from the baker to their front door. Or, customers can use the girl delivery option (if
they are local). With this option, you will be notified when you have a pending order.
If you approve the order, you will then place an order for these cookies to be picked
up along with their regular weekly order. Email Jessica the parent email contact to
be used and a welcome email will be sent to you.
Find out more at girlscoutcookies.org.GIRL SCOUT COOKIE
PROCEEDS
How the cookie crumbles
Cost of Cookies……………………………….. 22%
Volunteer & Membership Support, Customer Service…………. 11%
Girl Leadership & Membership………………………. 23%
Troop & SU Proceeds, Girl Rewards……………………. 19%
Outdoor Program, Camp & Property…………………… 25%
Cookie Credits
As part of the Cookie Boss program, you are eligible to earn Cookie
Credits if you sell 125 boxes or more. Cookie Credits are not earned
if you sell below 125 boxes. Girls earn Cookie Credits for the highest
level of cookies they sell. Cookie Credit numbers will be emailed to
you in mid-May.
You may redeem Cookie Credits for:
• GSCWM resident and day camps, major trips
and projects Girls do not earn
• Camping and program events sponsored by Girls earn reward reward items
GSCWM or Service Units items and earn and earn cookie
• GSCWM International Travel opportunities cookie credits in credits in this
Sell this amount
• Girl Scout sponsored Destinations this amount: amount:
of cookies:
• Girl Scout uniforms, handbooks, or anything
sold at GSCWM stores 15 0 0
• GSUSA Membership dues 50 0 0
• Can be redeemed to fund any Girl Scout 80 0 0
activity
COOKIE CREDITS START AT 125 BOXES SOLD
Cookie Boss Participants who are Junior,
Cadette, Senior or Ambassadors can choose 125 60 70
to “opt out” of earning the rewards and 150 75 90
receive a higher amount of cookie credits.
Please see the chart here for exact amounts. 210 104 125
250 125 150
Cookie Credits cannot be redeemed for cash.
Cookie Credits from the 2020 Cookie Program 300 150 180
must be used by May 31, 2020. Cookie Credits 400 200 240
cannot be used for GSUSA catalog orders
500 250 300
placed directly with GSUSA.
750 360 435
1000 470 570
1250 580 705
1500 690 840
2020 905 1105Rewards That Make Her Say, “WOW!”
Cookie Entrepreneur Family Pin
Earning the year-by-year Cookie Entrepreneur
Family Pin is the best way to make the Girl Scout
Cookie Program a family affair. The simple, age-
specific guidelines have been tailored for her
developing skill set, making success a snap.
GIRL REWARDSE
THE BUSINESS
OF COOKIES
Ordering
1. All girls need to submit their permission slip and initial order to jgonzalez@gscwm.org by Sunday, January 12
at 8pm in order to pick up cookies on the first week Cookie Cupboards open starting January 16.
2. Each following week, Cookie Boss participants will place a “pending” order with Jessica by emailing
jgonzalez@gscwm.org by Sunday evening at 8pm in order to get more cookies from the cupboards during
cupboard hours Thursday and Friday’s.
3. The last day to place a cookie order is Sunday, March 1.
Delivery
Cookies are delivered to the Worcester and Holyoke Cookie Cupboards the week of January 13-16. Cookie Boss
participants will arrange for their pick-up Thursday or Friday and girls can begin selling with the cookies in hand on
January 17.
What to do with returns/exchanges
While we are certain that your girl will sell all of her order, we recognize that you may feel unsure about placing a
large, first order without any confirmed orders. Full, unopened boxes of cookies can be returned to either the Holyoke
or the Worcester Cookie Cupboard through February 20. If after this time, you have a concern speak with your
Cookie Boss Leader, who will help work out a plan. Exchanges for different flavors are not guaranteed after
February 15. Continuing this year: we will only accept up to 5 cases of S'mores and 5 cases of Toffe Tastics per
girl for return/exchange.
Money handling
Your Cookie Boss Leader will email you ONE week before each payment is due with the number of boxes of cookies
you have taken to date, the total amount due at that time, and total balance at that time. You may not take
additional cookies until your payment is made.
Making Payments for Cookies Sold
Payments should be mailed or delivered to a GSCWM Leadership Center in the form of cash, money order, or bank
check. Personal checks are not accepted. NEVER MAIL CASH
GSCWM does not accept checks as payment for cookies. If you choose to accept checks from customers, the checks
should be made out to the parent/guardian, not to GSCWM.
February 14 FIRST COOKIE PAYMENT of $2.00/ box for cookies you have received up to one week before
this date
February 27 SECOND COOKIE PAYMENT of $1.50/box for cookies you have received up to one week before
this date
March 19 FINAL COOKIE PAYMENT of remaining balance due for all cookies received
GSCWM Worcester Cookie
Cookie Boss Cupboard 115
301 Kelly Way Century Drive
Holyoke, MA Worcester, MA
01040 01606
Please note: if the first payment is not made by February 14, you will not be allowed to take out any additional cookies.
GIRL REWARDS9l
GIRL REWARDSGIRL SCOUT COOKIES
Here’s how the Cookie Cupboard
operates Cookies by the carload
Use this guide to approximate how many cases of
Each cupboard will have specific hours that they are
cookies will fit in your vehicle. The amounts assume
open. In addition to the Council Cookie Cupboards, we
will have cookie cupboards in the community that are the car will be empty except for the driver and uses
run by volunteers with their own set of hours. For more all space except the driver’s seat. Safety Note: Avoid
information regarding these additional cookie cupboard carrying cookie cases and children in the passenger
locations please email Jessica directly. Please be area of a vehicle at the same time.
respectful and aware of the hours they are open. All
order must be emailed to jgonzalez@gscwm.org on Number of
Sunday by 8pm. Then the cookies should be available Car Type
cases
for pickup by Thursday or Friday of that same week. We
do live in New England so please keep in mind that our
Compact car 20-25
deliveries could be delayed due to weather.
Hatchback car 25-30
However we work very hard with our delivery agents to Mid-size sedan 35-40
make sure that our cupboards are supplied with the Sport utility vehicle 50-60
cookies that they need in the time that they need them.
As we get closer to the end of the cookie program we Station wagon 65-75
are transferring cookies from cupboard to cupboard
Minivan (seats in) 75-110
which could affect quantity and variety of cookies
available. Pick-up truck (full bed) 90-100
Cargo van (seats in) 190-200
COUNCIL CUPBOARDS
Holyoke Cookie Cupboard
301 Kelly Way
Holyoke, MA
Entrance in the rear of the building
Hours:
Thursday 9:00am-6:00pm
Friday 9:00 am-6:00 pm
Worcester Cookie Cupboard
115 Century Drive
Worcester, MA
Entrance in the rear of the building
Hours:
Thursday 9:00 am-6:00 pm
Friday 9:00 am-6:00 pmShare these awesome tips from real Girl Scouts.
Door-to-door sales Parent Workplace sales
Encourage your girl to canvass her community • Your girl can contact business owners or
with buddies and adult partners, leaving no managers to request permission to sell
doorbell un-rung! cookies at a workplace.
• Your girl can either make a quick “sales
• Girls can take orders door-to-door starting pitch” at a staff meeting or make sales
Dec. 11, 2019 with their order cards. Delivery calls around the office, depending on the
will be made once cookies arrive in January wishes of the business.
• Girls can also sell door-to-door with cookies • Once employee sales are completed,
in hand beginning January 17, 2020. Once the business may allow your girl to leave
she has cookies, load up a wagon, make an order card in a visible spot. Leave a
signs, and you are ready for a neighborhood note from your team outlining their goals
walkabout. and plans for the cookie proceeds.
Online sales (Remember not to list your girls’ last
Customers buy more cookies when girls sell online. name or phone number on the order
Participating in Digital Cookie, your girl can send card or note). An adult at work may
cookie customers to their website to order and pay oversee the card, but it is your girl’s
for their cookies online. They can also use their responsibility to fill all orders, write
websites at booth sales for customers to be able to thank-you notes and oversee delivery.
pay with a credit card and hand the cookies in • Your girl should establish a date and time to
person. pick up the order card and deliver the
cookies.
Social networking
Online social networking sites are a great place for
teens (13 and older with parental permission) to ask Booth sales help girls reach more customers
for cookie orders. Be sure your girl follows the Booth sales are a great way to increase your Cookie
GSUSA safety guidelines for online marketing. Boss success. Remember, you must have the
appropriate permission from authorities and your
Telephone sales council before the booth sale. Possible high-traffic
It’s fast and easy to sell Girl Scout cookies by locations include:
phone.
• Your girl can review order cards from • Grocery stores
previous years and contact these • Sporting events
customers again.
• Parks
• Once cookies are delivered, she may
• Banks
want to call customers, thank them for
• Malls
their orders and ask if they need
• Universities
additional cookies.
• Try a text-a-thon. Your girl may want to
text their friends and family to let them
know it’s cookie time and to ask for
orders.Offer a Project Care and Share option
During booth sales, ask customers to donate cookies to a worthy program. Promote the option
with posters and a special chart for donated cookies (tally donated boxes on the chart).
Give away bite-sized samples
Let customers have a taste so they can try something different—they may even find a new
favorite. Keep the variety’s nutrition label in full view in case a customer has food sensitivities.
Share goals with customers
They love to hear how girls are making a difference, so encourage your girl to make posters,
banners or t-shirts to get the word out.
Make cookie bundles
Attach a ribbon and a handmade card for maximum impact.
Give away recipes
Encourage customers to try something new by offering a recipe
card with every purchase of multiple boxes.
Project Care & Share (PCS) is GSCWM’s virtual program. We provide this program so girls can
sell cookies as a service project without having to handle or store actual boxes of cookies.
Customers that purchase a PCS product can rest assured that the product is delivered and
distributed locally to our military families in central and western Massachusetts via our PCS
partners Barnes Air National Guard and the USO. Last year, we were able to donate 7,317
packages of cookies. The PCS program offers the customer a chance to help support their
local Girl Scout while also supporting our military families. GSCWM takes on the responsibility
of getting the cookies to the destination. When participating in the program the cookies are
added to your total due. You do not need to put packages of cookies aside or worry about
getting any additional. Just collect the money for a box of cookies and enter the transaction in
the PCS column for the girl that sold the package. This will add to your total due and you will
be able to balance your monies.SAFETY TIPS Be sure your girl understands and follows these safety rules: • Show you’re a Girl Scout—Wear the Girl Scout membership pin and/or Girl Scout clothing to identify yourself as a Girl Scout. • Buddy up—Always use the buddy system. It’s not just safe, it’s more fun. • Be streetwise—Become familiar with the areas and neighborhoods where you will be selling Girl Scout Cookies®. • Partner with adults—If you are a Girl Scout Daisy, Brownie or Junior you must be accompanied by an adult when taking orders or selling/delivering product. If you are a Girl Scout Cadette, Senior or Ambassador you must “buddy up” when selling door-to-door. Adults must be present at all times during cookie booth sales. • Plan ahead—Always have a plan for safeguarding money. Avoid walking around with large amounts of it or keeping it at home or school. Give proceeds to supervising adults who should deposit it as directed by your Girl Scout council as soon as possible. • Do not enter—Never enter the home or vehicle of a person when you are selling or making deliveries. Avoid selling to people in vehicles or going into alleys. • Sell in the daytime—Sell only during daylight hours, unless accompanied by an adult. • Protect privacy—Girls’ names, addresses and email addresses should never be given out to customers. Use a group contact number or address overseen by an adult for customers to request information, reorder or give comments. Protect customer privacy by not sharing their information except for the product sale. • Be safe on the road—Always follow safe pedestrian practices, especially when crossing at intersections or walking along roadways. Be aware of traffic when unloading product and passengers from vehicles. • Be net wise—Take the Girl Scout Internet Safety Pledge before going online and follow the specific guidelines related to marketing online. http://girlscouts.org/help/internet_safety_pledge.asp Visit girlscoutcookies.org for even more safety tips. Source: Girl Scouts of the USA
ookie Booth Etiquette & Tips
(Please review with your Cookie Boss and any adults assisting her in booth sales)
In the interest of providing a quality program, ensuring safety and providing the assurance
of future booth sales for our Girl Scouts, the following procedures, etiquette and tips have
been developed.
Basics:
• Be sure to have all adults supervising a booth sale read, understand and agree to abide by
all procedures and etiquette as stated here.
• Booth Sales are conducted by Troops, Girls with a higher goal for a Family booth, or
Individual girls participating in our Cookie Boss program with their families.
• Prior to booth sales, have your girl and parents/guardians review and sign the Booth Sale
Etiquette Contract available in the Cookie Boss Manual.
• When conducting a council booth sale, print a copy the Current Signups confirmation and
take it with you as the permit to your location, date and time. If two troops should show up at a
Cookie Booth at the same time, please work it out as sisters to every Girl Scout. The contact
person for that location is on your print out. DO NOT involve store management.
• Girl Scouts should always behave in a manner appropriate to a public place. Adults are
responsible for the actions of themselves and the actions of their girls. Keep in mind that girls
who are not willing to follow procedures and etiquette should not be permitted to participate in
cookie booths.
Security:
• Never leave your girl alone and unsupervised at a booth sale. There ALWAYS needs to be an
adult present and engaged.
• Keep a careful eye on the money box. Whereas girls should be encouraged to accept
payment and make change, an adult should be carefully watching all financial transactions.
• If approached by individuals challenging the Cookie Program or Girl Scouting in general,
Adults are asked not to engage in debate. Refer the individual to Dana Carnegie at 413-584-
2602 ext. 7122 to discuss the matter further.
• In the case of an incident where you or your Girl Scouts feel threatened, call 911
immediately and then the council emergency number 413-584-2602
Standards:
• There must be an adult present at all booth sales. Cookie Boss member’s friends, acquaintances,
siblings (including infants) and pets are not permitted or appropriate at cookie booths.• At a Booth Sale, your girl should be identifiable as Girl Scouts by wearing a membership
pin, uniform, sash or vest, or other Girl Scout clothing. Keep in mind that appearance
makes a lasting impression and when participating in Girl Scout activities, we represent
Girl Scouts. Girls and adults should dress as if they are “going to work”. This is your
business, represent it well.
• Remember to abide by any specific requirements identified on your Current Sign-
ups print out specific to the booth sale location. Be sure all adults understand that we
have assured the location managers of all stores we coordinate with that these guidelines
will be followed. Reports of a troop’s failure to comply with these guidelines may
jeopardize future opportunities. Location managers have the right to ask anyone
participating in booth sales to leave. Troops are to leave without comment if asked to do
so.
• If you are the first to arrive at a booth site and are unsure of where to set up,
ask the store manager or service desk personnel if there is a specific location for set up.
Do not ask for special set up locations. All booth sales are to be set up OUTSIDE
unless the store manager tells you that you may set up inside. Make sure your girl dresses
for the weather.
• Arrive no more than 10 minutes before your scheduled time. The troop scheduled
before you is scheduled until the end of their time slot and you may not sell cookies
before the beginning of your time slot. Manage the transition with the previous troop
without argument, please. However, if the troop following you has not shown up, you can
continue to sell until they arrive. At the end of your shift, quietly pack up all items, clean up
and remove all trash, and completely leave the area. All empty cases must be taken with
you and not disposed of in the store’s trash container. Think Recycle! If you are the last
slot on the schedule, leave on time.
• If your girl or any adults assisting her need a food or drink break, they should eat and drink
discreetly away from the booth sale. Food, drink or other items are should not be on the booth
sales display. There will be no smoking by girls or adults anywhere near a cookie booth
Remember, we are all responsible for the reputation that Girl Scouts hold in the Girl Scout Council
of Central and Western Massachusetts. Protect that reputation and our relationships with the
businesses that support us with booth opportunities.
Questions? Contact your Cookie Boss Leader, Jessica Gonzalez at 413-727-7124 or
jgonzalez@gscwm.org to ask to be scheduled for a GSCWM Cookie Booth or to connect with
your Service Unit Cookie Manager to join Service Unit Cookie Booths. All Cookie Boss girls are
allowed to host Cookie Booths within their Service Unit or GSCWM Cookie Booths once
permission has been granted by the Cookie Boss Leader.
Thank you and Happy Selling!Cookie Booth Etiquette Contract
On my honor, I, , will follow the rules listed below
while working at my cookie booth.
I will:
Be polite and friendly
• Remember that my behavior reflects on all Girl Scouts
• Obey the booth sales starting date
• Arrive and leave on time
• Wear my uniform, vest, or sash to identify me as a Girl Scout
• Not block the entrances to stores
• Keep table and area neat
• Say THANK YOU to all approached
• Remove empty boxes and recycle if possible
I will NOT:
• Get in the way of customers
• Ask a customer twice to buy cookies
• Go into the store to sell cookies while working at the cookie booth
• Talk loudly, run around or play while selling at a cookie booth
• Eat, drink or chew gum while at the cookie booth
Girl Scout Signature Date:
Parent Signature Date:
Any girl participating in the Cookie Booth Sale must follow procedures of Volunteer Essentials. Please
turn this form into Jessica Gonzalez before your cookie booth occurs.
Please Remember:
Booth sales give girls the opportunity to learn new skills, to promote Girl Scouting, live the Girl Scout Promise and
Law, and to sell more cookies. With this opportunity comes the responsibility to follow safety, public relations
and business guidelines.
Please keep in mind that selling Girl Scout Cookies at booth sales is a privilege granted to us by local businesses.
This privilege, if abused (even unintentionally) could cause all Girl Scouts to lose the opportunity for additional
sales at these places of business. Please be considerate of the business’ customers and property. If complaints
arise you may be asked to leave.Safety Tips
Be sure girls understand and follow these safety
rules:
• Show you’re a Girl Scout—Wear the Girl Scout
membership pin and/or Girl Scout clothing to
identify yourself as a Girl Scout.
• Buddy up—Always use the buddy system. It’s
not just safe, it’s more fun.
• Be streetwise—Become familiar with the areas
and neighborhoods where you will be selling
Girl Scout Cookies®.
• Partner with adults—If you are a Girl Scout
Daisy, Brownie or Junior you must be
accompanied by an adult when taking orders
or selling/delivering product. If you are a Girl
Scout Cadette, Senior or Ambassador, you
must “buddy up” when selling door-to-door.
Adults must be present at all times during
booth sales.
• Plan ahead—Always have a plan for
safeguarding money. Avoid walking around
with large amounts or keeping it at home or
school. Give proceeds to supervising adults
who should deposit it as directed by your Girl
Scout council as soon as possible.
• Do not enter—Never enter the home or vehicle
of a person when you are selling or making
deliveries. Avoid selling to people in vehicles or
going into alleys.
• Sell in the daytime—Sell only during daylight
hours, unless accompanied by an adult.
• Protect privacy—Girls’ names, addresses and
email addresses should never be given out to
customers. Use a group contact number or
address overseen by an adult for customers to
request information, reorder or give
comments. Protect customer privacy by not
sharing their information except for the product
sale. Girls should never take credit card
numbers.
• Be safe on the road—Always follow safe
pedestrian practices, especially when crossing
at intersections or walking along roadways. Be
aware of traffic when unloading product and
passengers from vehicles.
• Be net wise—Take the Girl Scout Internet
Safety Pledge before going online and follow
the specific guidelines related to marketing
online. http://girlscouts.org/help/internet
_safety_pledge.asp
Check with the council for even more safety
resources, including the Safety Activity Checkpoints
The GIRL SCOUTS® name and mark, and all other associated trademarks and
and Volunteer Essentials for Product Program logotypes, including but not limited to the Trefoil Design, are owned by
Safety. Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee.
Copyright ®, TM, © 2019 Kellogg NA Co.
SOURCE: GIRL SCOUTS OF THE USAGIRL REWARDS!
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