Corporate Profile 2020 - www.servest.co.za Integrated Facilities Solutions? Think Servest - Black Business Council
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Corporate Profile
2020
Integrated Facilities Solutions? Think Servest.
www.servest.co.za
Why do we exist?
VISION:
to be the Leading Integrated Facilities Management Organisation in
Africa.
MISSION:
to have strategic partnerships with our clients, helping them to
integrate people, place, process and technology to achieve their triple
bottom line & strategy. We do this by providing multiple solutions
that create functionality, comfort, safety and efficiency in the built and
marine environment.
Our Values
3 “ We have created a positive work environment that keeps our teams positive, involved and
motivated.
”
Who are we?
“
Servest is the destination for world class, integrated solutions to all your facilities management
requirements.
Our philosophy is built on the foundation that Servest is in the business of people, they are the core of our
business. The very reason our business exists is to partner with our clients to create an efficient
environment where we allow them to focus on delivering on their core activities. Even as we continue to
We believe that our
grow, we ensure that our promise of personalised, high quality service solutions are brought to our clients, success is dependent on
no matter their sector or business size.
the success
Our goal as a business is to optimise our structure and processes to ensure reduced cost, efficiencies and
improved customer service. Our customers are vital to the sustainability and growth of our organisation
and therefore it is important for us to, rather than offer them a mere service, strategically partner with
them and present them with integrated solutions that optimise and support their own business strategy,
“
and wellbeing of our
staff and that of our
increasing their triple bottom line. This is how we can add value to their businesses and set ourselves clients.
apart from our competitors.
Our vision is to grow Servest by building a strong foundation for sustainable and profitable growth through
driving a high performance culture that is focused on our customers. A feature of this strategy is the
extension of empowerment into our African markets through training, associations, partnerships and joint
ventures. The aim is to create a foundation for sustainable growth through local capacity building.
Following a landmark black economic empowerment deal with our investment holding company Kagiso
Tiso Holdings, Servest is the first, majority black-owned facilities management company on the African
continent with a significant presence in Africa with multicurrency earnings. Servest’s African operations
are headquartered in Johannesburg and have a footprint in multiple African countries.
Who are we?
Shareholding Structure and % Ownership B-BBEE Certificate
51.85%
Criteria Result Weight Element Result
Kagiso Tiso Founding Ownership 25.00 25.00 Black Ownership 51.85%
Management
Holdings Members Management Control 14.05 19.00 Black Female Ownership 13.40%
52% 32% 16% Skills Development 16.74 20.00 Designated Group Supplier No
Black Ownership and Enterprise & Supplier 36.82 40.00 Modified Group Supplier Yes
Development
Socio-Economic Development 5.00 5.00 Exclusion Principle Applied Yes
13.40%
SERVEST GROUP PTY (LTD) Overall Result 97.61 109.00 Measurement Period 30 Sept’ 2019
Holding Company (HoldCo)
100%
Priority Elements Achieved Yes Re-Issue Date 03 Dec’ 2019
Empowering Supplier Yes Issue Date 19 Nov’ 2019
SERVEST PTY (LTD) Nature of Business All Industries Expiry Date 28 Nov’ 2020
Operating Company (OpCo) Black Female Ownership Certificate Number PV_1911013 Version Number CV02
EXCO
EXCO
EXCO
Executive Management
Board of Directors &
KENTON FINE XOLILE SIZANI LUNGILE LANGA SELAOTSWE LALA SEPENG ANDREW MAGGS WEBB MEKO
GROUP CHAIRMAN GROUP CHIEF EXECUTIVE OFFICER GROUP HUMAN RESOURCES DIRECTOR NON-EXECUTIVE DIRECTOR CHIEF FINANCIAL DIRECTOR DIRECTOR OF INTEGRATED SOLUTIONS
& STRATEGY
EXCO
EXCO
AVHAATHU RATHOGWA FRANCOIS OOSTHUIZEN DENNIS ZIETSMAN
5
GROUP SALES & MARKETING DIRECTOR GROUP CHIEF OPERATIONS OFFICER CO-FOUNDER & DIRECTOR
Who are we? – Our History
Servest is founded Servest enters the The group grows its Having received Servest enters the The Group Servest takes its Servest merges
by Kenton Fine & horticultural market UK operations by attractive offers for its parking expands into first step towards its UK business
Dennis Zietsman in with the acquisition of acquiring cleaning foreign assets, the management Africa by becoming an with global FM
April. Real Landscapes and franchise operator, Group sells its industry. acquiring Integrated group, Atalian
The Office Plant. Ecocleen. businesses in the UK, Easipark and Facilities manager and Servest Africa
The company Australia and the USA using this as a its and Public Private exits the
makes its first The Group takes its and focusses solely on base for growth Partnership business.
acquisition in first steps to achieve South Africa for the into the operator, by
November - its global ambitions next few years. continent. acquiring ECH
Durban based with the acquisition of Solutions,
washroom & UK based cleaning & operating in SA
hygiene business, security company, and Botswana
Total Hygiene Executive Group.
Services.
2018
2019
2001
2003
2012
2013
2015
2008
2002
2011
2000
1997
2006
1999
2010
1998
Servest further Subject to a potential African Merchant Bank exit The Group adopts a Furthering its RMB Corvest & Servest
Servest expands its offering hostile bid on the the business & management Africa expansion Safika exit the SA remains a
expands its landscaping monolithic brand
into Cleaning, Laundries, JSE, Servest take the opportunity to do a the Group business and pave leading black
offering with the strategy by
Security & Marine Services management effect a management buy-in, acquires Camp the way for an owned FM
acquisition of sports rebranding all its
by acquiring various management buy- increasing their stake to 53% Management and Investment by company in
field and turf specialist operations under
entrepreneurially owned out with the help of and simultaneously conclude Catering Pan African Africa.
company, Turftek. the Servest brand,
businesses. African Merchant a BEE deal with Safika and businesses investment
including the UK.
Adding to its global Bank and delist from RMB Corvest who take up operating in company, Kagiso
On 6 August Servest lists on the JSE the balance of the equity. Africa. Tiso Holdings who
portfolio, the group
the JSE. acquire 51% of
acquires a waste
management business Following on its previous the business.
The Group further develops success in the UK market, the
in Sydney Australia and
its offering by making Group decides to re-invest
opens a security
acquisitions in Office back into the UK by
surveillance office in
Automation, Mail Logistics, acquiring a 75%
Nevada USA.
Waste Management and shareholding in Ecocleen
High-tech Security and begins its UK buy and
6
Surveillance businesses. build strategy.
"A journey of a thousand miles begins with a
single step" – Chinese Proverb
Our Contributions – Lesipho Trust
The Lesipho Trust is a fund and non-profit organisation (NGO) that seeks to provide
opportunities and economic assistance to qualifying black South African’s and their
businesses. The Trust has supported a number of organisations including Sapphire Blue,
Mpilwenhle Wellness, Amugelang Trading , Jedidiah Corp, Umfundisi - Car Wash, Thape
Media, Media Klink, Kumusa Consulting, and Bophelo and Ditiro.
Founded in 2014, the Lesipho Trust seeks to impact local communities, through
Enterprise Development, Supplier Development and Socio Economic Development.
The Trust empowers communities and black businesses to create meaningful social
change within the communities in which Servest operates. It assists companies in
advancing their businesses and provides the necessary support they need to become
Servest preferred suppliers, thus enabling their inclusive economic participation to
“
drive their sustainability.
7
Overcoming poverty is not a gesture of
charity. It is an act of justice...
- Nelson Mandela
”
What we do
FACILITIES MANAGEMENT
An integrated team of LANDSCAPING & TURF SECURITY TROLLEY MANAGEMENT CAMPING MANAGEMENT
professionals providing integrated Creating and maintaining Keeping your business safe Services include trolley We design, build and
your and secure maintenance, loss operate camps or various
solutions to our strategic partners
prevention measures, asset sectors including mining,
by integrating technology, people, environment, responsibly
tracking and retrieving of energy and construction
place and processes to drive our
lost trolleys sectors across the continent
clients triple bottom line.
TECHNICAL SERVICES & CLEANING SERVICES CATERING OFFICE SERVICES MARINE
PARKING Creating clean and hygienic Great tasting food, responsibly Ensuring clean and hygienic We specialise in providing
Innovative and up to date environments that sourced to suit your business spaces. Protecting your dedicated and reliable
monitoring encourage and business from the impact of around the clock transport
and equipment solutions productivity budget pests. Enriching your solutions to the marine
surroundings industry, from any of the
South African ports.
Driving a positive work At the table with the CEO Staff training and
Power of One Recognition Resource management Staff transformation initiatives
environment through: where high performers have development
Programme
lunch with the CEO
8
Our Footprint
The company has a significant presence in Africa with multi-currency earnings, and our African operations are headquartered in Johannesburg. We have a footprint in
multiple African countries, and employ 24 000 colleagues, over 11 110 sites.
Our integrated facilities management solutions which include space planning and interior design, environmental solutions, parking support, catering and hygiene
solutions, security and landscaping touch the working lives of thousands of people employed by eminent entities.
AFRICA
Nigeria
Kenya
Ghana
Zambia Malawi
Namibia
Botswana
9
Training & Development
Servest strongly believes in the development of their staff and to prove this, our training metrics for the past 4 years has been provided below.
R89m
7,277
6,294
5,969
R60m
4,921
R59m
R55.2m
354
344
342
338
2016 2017 2018 2019 2016 2017 2018 2019 2016 2017 2018 2019
NUMBER OF COLLEAGUES WHO RECEIVED TRAINING NUMBER OF TRAINING PROGRAMMES ESTIMATED TOTAL COST COVERED BY COMPANY
COMPREHENSIVE COLLEAGUE TRAINING MANAGEMENT ENHANCEMENT COLLEAGUE TRAINING
5 969 colleagues trained. Management development training for continuous Colleague development for improved performance.
improvements. Leadership development.
Colleagues receive formal and informal training. Leadership development. Colleague retention.
Succession planning.
GRADUATE DEVELOPMENT PROGRAMME CENTRE FOR EXCELLENCE INDUCTION AND DEVELOPMENT
Create employment. Provide formal training to upskill our people. Tailor-made to meet client requirements.
Inject new pool of trained graduates. Qualify colleagues & skills vetting. People development.
Nurture an employable workforce. SETA, SASSETA & SAQWA accredited. Customer centric.
10Our Clients
Our clients range from blue chips to small enterprises, private to public sectors across vast industry sectors, among others including healthcare, hospitality, retail,
transport, mining, agriculture, automotive and distributions sectors. We have more than 6 500 valued clients across the different sectors.
“
”
We take our values extremely
seriously, because we value our
partners, you – our clients.
11Our Clients 12
Our Growth Strategy
Triple Bottom Line & Strategic Impact of Integrated Solutions
Continuous Servest Values - Passion, Reputable, Original & Active
Improvement We aim to ensure the integration of people, systems, FM PROP
Framework places, processes and technology
I want a Service I want a Manager:
Consulting Pest
Improve Service Cleaning Control Technical Knowledge Contract
Reduce Cost Security Parking Performance Focus Management
Bundle Costs Catering Interiors Cost Certainty
Single Costings Landscaping Technical
Hygiene Marine
FIN EXEC
I want a Solution: I want a Partner:
Leading Integrated Facilities
Synergies Efficiencies Single Point of contact Integrated Solutions Change Partner Asset Solutions
Management Organisation Africa Solution Focus Procurement Custodian of the
Integrate capex & opex property asset
Business Solution
Partner/Investor
Integration Alignment
High Performance Culture
PROFIT IMPACT PEOPLE IMPACT PLANET IMPACT CROSS IMPACT
• Cost Optimisation • Support of Culture • Impact of Carbon • Risk Management
• Increase Productivity • Improve Stakeholder Footprint • Positive Disruption
• Extending Asset Satisfaction • Consulting / Advisory
Lifespan • Increasing Flexibility • Brand Management
• PPP
13Revenue Growth
Servest has grown at 111% CAGR over the last 2 decades, and continues to
grow from strength to strength.
2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
“ If everyone is moving forward together, then success takes care of itself.
- Henry Ford
”
14THANK YOU
Contact Us
0860 22 55 84
info@servest.co.zaYou can also read
