COUNTDOWN DISTRIBUTION CENTRE PACK
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COUNTDOWN
DISTRIBUTION CENTRE
PACK
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be presented,
reproduced or copied in any form or by any means (graphical, electronic or mechanical including photocopying, recording tape or by any
information storage and retrieval system) without the express written permission of Progressive Enterprises Limited.
COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
Contents Page
PEL DISTRIBUTION CENTRE NETWORK .................................................... 3
Distribution Centres ............................................................................................................................... 3
Changes for Vendors .............................................................................................................................. 3
ENABLERS FOR DOING BUSINESS WITH PEL........................................... 4
Pallet Labels ............................................................................................................................................ 4
Pallets....................................................................................................................................................... 5
Pallet Stabilisation .................................................................................................................................. 5
Inbound Service Level ............................................................................................................................ 6
DOING EBUSINESS WITH PEL ..................................................................... 6
What is the eBusiness (B2B) Gateway? ................................................................................................ 7
TRANSPORT CHANGES ................................................................................ 7
Safety aspects for drivers ....................................................................................................................... 7
Arrival Procedures ................................................................................................................................. 8
Delivery Documentation......................................................................................................................... 9
Carrier Requirements ............................................................................................................................ 9
Chain of Responsibility Requirements ............................................................................................... 10
Pallet Management ............................................................................................................................... 11
Freight Cost Recovery (FCR) .............................................................................................................. 11
DC Receiving Times Matrix ................................................................................................................ 13
FREQUENTLY ASKED QUESTIONS (FAQ’S) ............................................. 15
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 2 of 16
COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
PEL Distribution Centre Network
Countdown manages an Ambient National Distribution Centre in Auckland and Regional
Distribution Centres in Auckland, Palmerston North and Christchurch. We also run 3 Produce
DCs and contract 3 Chilled / Frozen DCs across the two islands
This Distribution Centre Vendor Pack has been designed to provide you with the required
information that will help you better manage the particular requirements of our DCs.
Distribution Centres
The Distribution Centres service approximately 250 stores across New Zealand. They include
our corporate Countdown stores and the owner operated SuperValue/ Fresh Choice franchise
stores.
Changes for Vendors
Our modern Distribution Centres are built with safety and efficiency in mind. As such, we
require additional focus from our Vendors to supply ordered products to the correct packaging
specifications, such as:
• Safe Vendor Pack lifting weights. The PEL maximum vendor pack weight is 16 kg; the
maximum pallet weight must not exceed 1000kg)
• Accurately placed Pallet Labels (SSCC Bar Code)
• Accurate Palletisation (Ti-Hi)
• Provide GTIN on cartons (correct quantity, quality and magnification)
• Good quality NZ Standard pallets are used by a PEL authorised provider (no loose
boards etc)
• No stock overhang on pallets
• Proper pallet stabilisation (typically using stretch wrap or cold water based PVA glue)
• High standard pallet wrapping, e.g. no plastic “tails”
The ANDC uses Radio Frequency (RF) bar code scanning technology and you will need to
comply with the PEL Packaging Specifications found on our web site via the following link.
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 3 of 16
COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
Our Packaging Specifications:
http://www.countdown.co.nz/media/998070/pel%20nz%20packaging%20specifications%20august%202010.pdf
Our Barcode Specifications:
If you need assistance in meeting PEL barcode requirements, GS1 New Zealand can help
you - http://www.gs1nz.org/home.asp. The adherence to these requirements will assist in the
efficient & timely receipt of your deliveries.
Enablers for Doing Business with PEL
Pallet Labels
Since January 2005 it has been a preference for deliveries to any PEL DC to have a Pallet
Label (SSCC label) applied as per our specification
• The pallet label is your “key” that unlocks the doorway for your pallets to be received in
an efficient and timely manner into our supply chain. There must be a pallet label with
unique SSCC numbers applied to each of the fork entry sides of your pallet. Therefore
two identical pallet labels are required per pallet. There should be no duplicates across
multiple pallets.
• The pallet label must utilise the GS1-128 symbology
• The receiving process will occur through the use of radio frequency scanners. Accurate
receipt will require vendors to have compliant pallet labels. Stock may be rejected if a
compliant pallet label is not applied as it is difficult to receive this stock manually.
Common issues for vendors to review include:
1. Poor quality of the printing of the bar codes on the label – this renders the label unusable
as it cannot be scanned. Please check the quality of the labels and printers prior to
application.
2. Stock not palletised as per correct Ti-Hi
3. Printing on Pallet Labels is not centred – the printing is running off the edges of the label
stock, therefore the bar code cannot be scanned. The printer needs to be adjusted to re-
centre the printing.
4. Pallet labels not applied as per our specification. (Summary of specification: 50mm to
100mm from the right-hand vertical edge on the fork entry side and between 400mm and
800mm from the ground with no more than 5 degree tilt from vertical and not overlapping
multiple cartons).
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 4 of 16
COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
Pallets
Pallets must be New Zealand Standard and by an approved PEL provider.
• Pallets cannot be used if there are missing pallet boards and the dimensions of tunnel
and runners are not to specification.
• Any deterioration of quality in your pallets supplied may cause OH&S issues within our
DC and may result in the rejection of your order and re-delivery at your cost.
It is advisable that in advance of your deliveries coming into the ANDC, you discuss these
requirements with your pallet provider so as to ensure there are no issues from your first
receipt.
Pallet Stabilisation
• All inbound pallets need to be stable and secure, with no overhang or load shift
• There are several acceptable methods for pallet stabilisation, for example cold water-
based glue (PVA) between layers, stretch wrap or stretch tape. All pallets need to be
wrapped, without exception.
• Where PVA glue is used, glue dots on the top of cartons must be between 3 to 5 mm in
diameter; any greater than this will require excess force to move the carton and may
result in injury when moving the carton.
Do not use hot melt glue to secure layers of cartons on a pallet - Hot melt glue requires
too much force to remove a trade unit from a pallet and may lead to injury of staff.
• Where pallets are stretch wrapped, care must be taken to ensure that it extends down to
and include the wooden pallet, but no more than the top one-third. The plastic tail end of
the stretch wrap must also be secured adequately so it does not come loose during
handling and transit. Serious safety issues can arise if the end piece is loose and
becomes tangled in racking or other materials handling systems.
Refer to Section 3 in the Packaging Specifications document for more details.
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 5 of 16
COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
Inbound Service Level
The vehicle with your purchase order may only arrive up to a maximum of 30 minutes prior or
30 minutes after your Expected Delivery Time. Any vehicle arriving outside of this receiving
window will NOT be permitted to enter the site, at the discretion of the DC Management.
• Your delivery must be made within the specified time window of 30 mins before and 30
mins after your Expected Delivery Time that is displayed on your Purchase Order. For us
to control on site parking and queuing we need strict adherence to these timeframes.
• Our Vendor Quality Compliance (VQC) system captures arrival and departure times at the
gatehouses which are then used for your Inbound Service Level (IBSL) calculation
against the original Purchase Order (PO) date and time.
• Carriers will be required to notify their arrival via intercom at the truck entrance and
provide specific information (see Arrival Procedures on Page 11).
Doing eBusiness with PEL
The eBusiness system allows you to do business with PEL electronically. Our eBusiness
capabilities extend to the exchange of business documents and the sharing of key business
information through our Trade Partner Portal.
We have been working with Vendors to expand the use of electronic trading (referred to as
B2B). All eBusiness capabilities have been developed in line with Global Industry Standards
and best practice. As such, the PEL preferred means of doing business is electronic and
Trade Partners are encouraged to leverage our eBusiness capabilities for mutual benefit.
By establishing an eBusiness relationship with PEL, your organisation can benefit from:
• Faster, more efficient and more accurate procurement
• Improved Service Levels & Compliance
• Improved overall Supply Chain visibility & efficiency
• Collaborative business process
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 6 of 16
COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
What is the eBusiness (B2B) Gateway?
Our B2B Gateway enables the exchange (two-way) of key business documents between PEL
and Trade Partners. Documents transferred over the eBusiness Gateway can include
Purchase Orders, Purchase Order Response, Remittance Advice, Advance Shipping Notices
and Invoice.
The two methods available are:
1. WebForms
Messages can be presented via our FREE OF COST webforms system. Accessible via a
standard web browser, webforms allows all Trade Partners to engage in the exchange of
electronic messaging irrespective of their technical capabilities.
2. Electronic Data Interchange (EDI)
Messages can be exchanged directly with Trade Partners using traditional electronic
messaging solutions (EDI).
Our B2B Gateway is continually evolving to take advantage of the latest Industry trends and
opportunities.
Contacting the eBusiness Team
We have a dedicated team of eBusiness Specialists ready to assist you with your eBusiness
setup. Contact us today to discuss the next steps in doing eBusiness with PEL.
Email: ebusiness@woolworths.com.au
Telephone: +61 2 8885 3100
Additional information on eBusiness with PEL is available on the following website:
http://www.progressive.co.nz/PELB2B/
Transport Changes
Listed below are our requirements relating to all transportation and deliveries:
Safety aspects for drivers
• No passengers (other than Transport Company offsiders or drivers in training) are to
accompany the driver onto the dock.
• Personal protective equipment (PPE) must be worn at all times:
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 7 of 16
COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
o The site is a safety vest/high visibility clothing designated area. Anyone visiting
the area must have safety vest/high visibility clothing for the duration of their visit.
o Drivers / offsiders must wear safety footwear (enclosed steel capped boots) at all
times.
• Whilst unloading is in process, the Driver / offsider is to remain outside the vehicle in the
designated area adjacent to their vehicle or otherwise as directed by the receiving teams.
• Children on site policy: For everyone’s safety, no children under the age of 16 are
permitted on the site.
• Cell phones are not permitted to be used whilst driving on site. They are to be used only
in designated locations
Arrival Procedures
• All purchase orders have a specified appointment time. The vehicle may ONLY arrive up
to a maximum of 30 minutes prior or 30 minutes after your appointed time.
• It is critical that vendors and their transport providers understand the potential for
congestion to occur and the adherence to time slots will be crucial for all parties.
• Upon arrival, the following ten pieces of information must be provided to the gatehouse to
assist in reducing truck turn around times:
1. All Purchase Order Numbers (POs not registered at the Driver Sequencing Office
will receive a “miss” for In-Bound Service Level).
2. Number of pallets to be delivered
3. Number of pallets to stay on the truck
4. Vehicle registration number
5. Number of passengers, including driver - confirm names
6. Transport details - carrier name
7. Truck type (e.g. Curtain-side or B-train)
8. Pick Up load (if applicable)
9. Chain of Responsibility (how many work hours does the driver have left on the
current shift)
10. Driver’s / offsider’s name for our Site Driver Induction and mobile phone number
in the event of a queue call up
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 8 of 16
COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
• If the delivery is running late or will not be delivered on the scheduled day, the Transport
carrier must contact the Vendor who is responsible for notifying the PEL Replenisher prior
to the scheduled arrival time on the date of arrival.
• An alternate appointment time and/or day may then be organised for the delivery to be
made, provided our DC has the capacity to do so. No Shows lead to out of stocks in
stores and are treated seriously by PEL, and will be followed up for explanation by the
vendor. (Explain Who will follow-up)
Delivery Documentation
• Two identical packing slips must be presented (one copy will be retained by PEL and one
copy will signed and returned to the driver as proof of delivery).
• Consignment notes or run sheets will not be accepted for receipting purposes.
• The invoice must include the PEL purchase order (PO) number, the Vendor’s business
name, address and Vendor ID Number and transport company name.
• Each delivery will consist of one PO to one invoice. More than one PO can be delivered
on one vehicle but one PO cannot be delivered over multiple vehicles.
• Product descriptions on the paperwork must match those on the PO, the carton quantities
and the Pallet (SSCC) and Logistics Labels where used.
• The sequence of products appearing on the invoice should be the same as on the PO.
Carrier Requirements
• Dangerous goods - All relevant Legislation, standards and documentation must be
adhered to.
• All deliveries must use a side unload vehicle at ANDC.
• Maximum vehicle height for side loaded trailers is 4.6 metres with the minimum deck
height at 1 metre.
• Maximum vehicle height for side loaded drop deck trailers is 4.6 metres with the minimum
deck height at 0.5 metre.
• Maximum overall vehicle height for rear loaded trailers is 4.3 metres and the minimum
deck height is 1 metre and the maximum deck height is 1.5m.
• All deliveries must be delivered as secured palletised loads with no hanging string, plastic
“tails” or poor quality wooden pallets.
• Pallets must be delivered in the correct Ti Hi configuration as required by PEL.
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 9 of 16
COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
Chain of Responsibility Requirements
• All loads must be secured in accordance with the New Zealand Transport Agency
guidance for load anchorage standards.
• Ensure that drivers delivering product have sufficient hours available to affect the delivery
within the permitted driving and work hours as defined by the Transport Regulations.
• All vehicles must not exceed the permitted maximum axle loading weights and dimension
limits.
• All vehicles must be in a roadworthy condition with current COF and RUC licensing.
Mixed items on a pallet
PEL will accept a maximum of 4 line items on a single layer pallet where each item is less
than 3 cases. Vendors need to affix one pallet label to one of the trade units for each of the
individual line items – ensure that these labels are facing outwards on the fork entry side of
the pallet where it can be easily scanned. The remainder of the cartons should be grouped
together behind the corresponding carton containing the pallet label.
The Load
After arriving at the ANDC, an inspection will be carried out on the load and checked for the
following types of issues:
• Non existent Pallet Labels,
• Poor Quality Pallets – Pallets must be of good quality and be to the New Zealand
Standard by an approved PEL provider e.g. No broken boards, no faulty tunnel or runner
boards
• Carton overhang
• Cardboard overhang (slip sheets)
• More than 4 line items on a single layer pallet
• Excessive stretch-wrap
• Stretch-wrap covering the fork entry areas
• Loose or unravelling stretch wrap
• Damaged cartons
• Incorrect Pallet Ti Hi
• Poor load stabilisation
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 10 of 16COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
• Inadequate load restraint
Serious non-conformances could lead to a rejection of your delivery.
Pallet Management
Vendor’s Responsibility:
• PEL will manage ALL transfer paperwork to and from the PEL account.
• New Zealand Standard pallets not issued by an approved PEL provider will not be
returned or exchanged.
For full information on the Pallet control model, please refer to the Freight section.
Queries
Any queries regarding pallet transfer/control can be directed to the ULD Specialist:
Anthony Vercoe
ULD Specialist – Auckland National Distribution Centre
Progressive Enterprises Ltd
09 275 2849
Anthony.vercoe@progressive.co.nz
Replenishment Requirements
• All deliveries must be delivered as secured palletised loads with no hanging string, plastic
tails or faulty wooden pallets.
• Pallets must be delivered in the correct Ti Hi configuration as required by PEL - this is
displayed on the Purchase Order
• To ensure data integrity, please contact your appropriate Replenisher as per details on
your purchase order, regarding the above points or for further information.
Freight Cost Recovery (FCR)
• All vendors must have an agreement in place prior to delivery
• You must contact the Freight Cost Recovery team for full details prior to product ranging
to understand fully the freight cost recovery process.
Email: freightcostrecovery@progressive.co.nz
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 11 of 16COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
Checklist
Area
Ten points of information are required for registration at the DC Gatehouse:
1. All Purchase Order Numbers (POs not registered at the Driver Sequencing
Office will receive a “miss” for In-Bound Service Level).
2. Number of pallets to be delivered
3. Number of pallets to stay on the truck
4. Vehicle registration number
5. Number of passengers, including driver - confirm names
6. Transport details - carrier name
7. Truck type (e.g. Curtain-side or B-Double)
8. Pick Up load (if applicable)
9. Chain of Responsibility (how many work hours does the driver have left on the
current shift)
10. Driver’s name for our Site Driver Induction and mobile phone number for
queue call up
Pallets are no more than 180cm in height, of good quality and to the New Zealand
Standard by a PEL authorised provider
GTIN barcode on cartons
Pallet Labels (SSCC), one on each fork entry side.
Update of PEL master data in your internal systems
Aware of all new requirements in the new ANDC
New EDI location set up
No more that four (4) line items on a single pallet layer
Aware of new delivery address
Lead times reviewed and updated
Carrier aware of safety and delivery requirements
Ensure pallet TiHi configuration is correct to PEL requirements
Supplied your driver induction details
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 12 of 16COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
DC Receiving Times Matrix
What are the What are our What are our
What are our standard pallet pallet stacking receiving
Distribution receiving times? heights in our DCs? policies in terms policies –
Centres (Receiving window What are the of Inbound ‘Subject to
is 30mins +/- of policies on trucks? check’ or ‘Leave
Booking time) Exceptions? only upon
checking stock’.
ARDC - 9700. 5pm to 3am with Standard height 1.4m Standard as the Orders received
Address: 80 variations for peak with exceptions for above document strictly – Subject
Favona Road, times. light weight products to Check
Mangere,
Auckland. Ph:
09 2752627.
ANDC – 9722. 13.30pm to Inbound max height Stable stacking Leave only upon
Address: 60 19.30pm is 1.8m and/or 1025 and wrapped to checking stock
Kerrs Road, kg the base boards
Wiri, Auckland. with good
Ph: 09 2752722. quality pallets
Palmerston Mon-Fri: 5am – Pallet Height is 1.4m. No stacking of Orders received
North – 9745. 5pm. Sat: 6am – Exceptions are paper other Vendor strictly – Subject
Address: Cnr 12pm. NO Sun and other light products on top to Check
Mako Mako except special weight products. of ours.
Drive & request from Common sense
Mihaere Drive, buyer. in weights and
Palmerston crushability
North. Ph: 06 when stacking
3540200. pallets.
Mezzanine decks
OK.
Christchurch – 9731: 0600 – 1230. Standard pallet Normal and Orders received
9731 Trucks on time height is 1.8m. Chinese stacking strictly – Subject
window is +/- Exceptions apply on to Check
30mins carbonated drinks,
chips, biscuits, cereal
and TP.
Christchurch – 9795: 1300-2100. Standard pallet Normal and Orders received
9795. Address: Trucks on time height is 1.8m. Chinese stacking strictly – Subject
146 Shands window is +/- Exceptions apply on to Check
Road, Hornby, 30mins carbonated drinks,
Christchurch. chips, biscuits, cereal
Ph: 03 3440850. and TP.
Auckland Auckland Chilled: Standard height is Pallet stacking Trucks on time
Chilled/Frozen Mon – Fri: 0300- 1.2m. Only exception can be doubled window is +/-
DC’s – 9727. 1300. Sat: 0300- is butter pats 1.4m up if packaging 30mins
Address: 27 1130. Sun closed. can withstand
Dalgety Drive, weight without
Manukau, causing damage
Auckland. Ph: or H&S issues.
09 9683935. Any pallets with
damages will be
rejected.
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 13 of 16COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
Palmerston Palmerston North Standard height is Pallet stacking Trucks on time
North Chilled: Mon – Fri: 1.2m. Only exception can be doubled window is +/-
Chilled/Frozen 0600-1300 is butter pats 1.4m up if packaging 30mins
– 9747. can withstand
Address: 22-30 weight without
Makomako causing damage
Road, or H&S issues.
Palmerston Any pallets with
North. Ph: 06 damages will be
3568177. rejected.
Christchurch Christchurch Standard height is Pallet stacking Trucks on time
Chilled/Frozen: Chilled: Mon – Fri: 1.2m. Only exception can be doubled window is +/-
9797, 9799. 0630 – 1530. Sat is butter pats 1.4m up if packaging 30mins
Address: 32 Closed. can withstand
Halwyn Drive, weight without
Hornby, causing damage
Christchurch. or H&S issues.
Ph: 03 9433930. Any pallets with
damages will be
rejected.
Auckland 0600-1600 Daily Standard Pallet Pallet stacking is Orders received
Produce except Height is 1.8m or 1.8m strictly – Subject
Christmas/Good 2.2m if split pallet to Check
Friday
Wellington 0300-2100. Due Standard Pallet Pallet stacking is Orders received
Produce 42% Stock being Height is 1.8m or 1.8m strictly – Subject
received from 2.2m if split pallet to Check
Auckland: Sunday
to Friday
Christchurch 0800-1600 Sunday Standard Pallet Pallet stacking is Orders received
Produce to Friday. Closed Height is 1.8m or 1.8m strictly – Subject
Saturday. 2.2m if split pallet to Check
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 14 of 16COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
Frequently Asked Questions (FAQ’s)
There has been and will continue to be a vast amount of “Change” experienced as we
commission our new National Distribution Centre (NDC) and ramp up our Regional
Distribution Centres (RDCs) to improve end-to-end efficiencies through the PEL Supply
Chain.
The Question & Answers below addresses the most frequently asked questions by Vendors
and hopefully will answer any queries you may have:
Q.1 How do I go about printing or generating the Pallet Label?
A If your IT Department is unable to implement a Pallet Labelling solution, GS1
New Zealand (http://www.gs1nz.org/home.asp) provide a list on their web site
of software and printing providers in each state who can supply a full Pallet
Label printing solution.
Q.2 How & where do I place the Pallet Label containing the SSCC on my full or part
pallets?
A We have posted on our Vendor's Website the Pallet label Specification
document detailing how Pallet Labels should be applied.
http://www.countdown.co.nz/media/1271362/pallet%20label%20specifications.pdf
A brief summary of the requirements: 50mm to 100mm from the right-hand
vertical edge of the fork entry side and between 400mm and 800mm from the
ground with no more than 5 degree tilt from vertical and not overlapping
multiple cartons.
Q.3 How will Inbound Service Levels (IBSL) be affected if the delivery is held up at the
DC’s by PEL?
A Drivers are to check in at the Gatehouse at truck the entrance upon arrival.
This arrival time is used in the service level calculation.
Q.4 If there is a request by PEL and agreement with the Vendor to a delivery time
change, either earlier or later, will the delivery be flagged as “On Time”?
A Yes - if requested by PEL and on authority of DC Replenishment and only if
the new delivery time slot is met.
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
PAGE 15 of 16COUNTDOWN DISTRIBUTION CENTRE VENDOR PACK
Q.5 If I cannot make the delivery date & time do I need to call anyone?
A Yes - If you are the carrier you must call the Vendor. If you are the vendor
then you must call the PEL Rebuyer/Replenisher. If you do not show up on
the day scheduled without any prior notification then this “No Show” is treated
seriously by PEL and will be followed up for explanation by the vendor.
Q.6 Why are carton GTIN’s required
A ANDC is a new facility utilising the latest product scanning technology. In the
receipt process, the carton GTIN is scanned to verify the product in our WMS
system & then it is checked against the GTIN barcode on your pallet label to
ensure what we ordered has been correctly supplied.
Q.7 What can I do to improve pallet wrapping & pallet stability?
A Ensure that pallets do not have any protruding wrapping dags or loose tails
as this can lead to serious OH&S issues. Ensure that the pallet is wrapped to
the top one-third of the pallet only. String can be used to secure your product,
but it must not have loose tails. The correct cold water-based PVA glue can
be used between layers to secure the load. Check that your trade units do not
exceed the edge of the wooden pallet – i.e. no overhang. Please refer to the
PEL NZ Packaging specification document for further details.
http://www.countdown.co.nz/media/998070/pel%20nz%20packaging%20specifications%20august%202010.pdf
Copyright © 2011 by Progressive Enterprises Limited. COMMERCIAL IN CONFIDENCE. No part of this document may be
presented, reproduced or copied in any form or by any means (graphical, electronic or mechanical including
photocopying, recording tape or by any information storage and retrieval system) without the express written permission of
Progressive Enterprises Limited.
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