CROWN - Crown Institute of Studies
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CROW N
INSTITUTE OF STUDIES
AU C KL A ND • NE W Z E A L A N D
CROW N
INSTITUTE OF STUDIES
AU C KL A ND • NE W Z E A L A N D
CROW N
INSTITUTE OF STUDIES
AU C KL A ND • NE W Z E A L A N D
BUSINESS · TRAVEL & TOURISM
HOSPITALITY · ENGLISH
August 2020 - December 2021 Course Information Booklet
Kia ora & very warm welcome to you. We strive to provide
holistic tertiary education services which build both knowledge
and well-being, connecting with industry and community
TABLE OF CONTENTS
to help students into a great career.
We are a team of passionate and supportive industry
experts; we are here to guide you through your journey 04 WHY
CROWN? 22 NEW ZEALAND
CERTIFICATE IN
TOURISM (LEVEL 3)
towards a successful career in travel, tourism, hospitality
or business. Whether you are here for an introductory short
course, certificate or diploma, we are here to support you
in any way we can. Our professional and dedicated
06 FEES FREE &
FREE TRANSPORT
team look forward to meeting you.
24 NEW ZEALAND
CERTIFICATE
07 FACILITIES AND IN TRAVEL (LEVEL 4)
ACTIVITIES
26 NEW ZEALAND
DIPLOMA IN TOURISM
08 STUDY & WORK,
INTERNSHIPS & INDUSTRY
CONNECTIONS
AND TRAVEL (LEVEL 5)
Dr. Josephine Do Puretu Puangi Lincoln Phillips 30 NEW ZEALAND
CERTIFICATE IN FOOD
09
INDUSTRY AND BEVERAGE (CAFÉ
Managing Director Head of Travel & Head of Business and
PARTNERS AND BAR) (LEVEL 3)
Tourism, Hospitality Information Technology
and Business
10 INDUSTRY & STUDENT
TESTIMONIALS 32 NEW ZEALAND DIPLOMA IN
HOSPITALITY MANAGEMENT
(LEVEL 5)
Established in 1972, we provide training in Travel 14 NEW ZEALAND CERTIFICATE
IN BUSINESS (INTRODUCING
THE GREAT KIWI ENTREPRENEUR) 34 STUDY AND
INTERNSHIP
and Tourism, Hospitality, Business and English. (LEVEL 3)
Locally owned and proudly independent, we know New
Zealand and its people. We have strong connections with
many New Zealand’s leading organisations so that our
16 NEW ZEALAND CERTIFICATE
IN BUSINESS (SMALL BUSINESS,
ADMINISTRATION AND 35 CROWN INTERNSHIP
PROGRAMME
courses are relevant and up-to-date with industry needs. TECHNOLOGY) (LEVEL 4)
Our graduates are work-ready, and we help our students
to find their dream career through our network of employers.
Our mission is to provide quality and holistic tertiary
education services that build both knowledge and wellbeing.
18 CROWN SMALL BUSINESS
ENTREPRENEUR SCHEME 36 OVERSEAS STUDY
PATHWAY
We provide small class sizes and personalised welfare,
career and internship services for our students.
Study at Crown – your first step to a successful career.
Why Crown?
Crown Institute of Studies is one of Auckland’s longest
established private tertiary education providers. Our
mission is to provide holistic education services to
01 We
Care.
Once you start with us, you will find that
Crown is your “home away from home”.
our students – and we mean it. We know life can be hard
Our dedicated and caring student services
at times, so we provide team is here to support you through the
Whether you are an international student who needs to comprehensive pastoral thick and thin.
learn English and still adapting to the New Zealand culture, care and personalised
or a domestic student in need of vocational training that
assistance to our We recognise that there is no one-size-fits-all
leads to employment, we are here to support, motivate approach, and that everyone is unique in their
and guide you through the journey. students.
own way – we are here to listen and provide
you with support as you need it.
02 We
Train.
We provide quality education,
Studying tourism, travel or hospitality? Our
We
Connect.
Throughout your studies, we arrange
courses will provide you with an overview of We do not just seminars, networking events, internships,
just about every education New Zealand and international destinations
provider says this, but how? wave goodbye to part-time employment to make sure that
– starting from 2020, we will offer either New you are well connected within the industry.
Zealand or overseas scholarship educational
you and wish you
At Crown we provide quality and
innovative education services trips (partly or fully funded), where students all the best when We also provide CV writing and job interview
by offering industry–specific, will get to visit world class hotels and tourist you finish your workshops to make sure you are work-ready
fun and exciting educational attractions. studies with us. when you graduate.
activities and schemes for
our students. Those that are studying our business course
may end up being a business owner through
the support and seed fund (up to NZ$20,000)
provided by our Crown Small Business
Entrepreneur Scheme.
04 05
Facilities &
FEES Activities
FREE
We have a multi-level
campus with modern
training facilities,
including:
AIRLINE
HOTEL ROOM CABIN
& RECEPTION
DESK
All our courses are eligible for Fees Free study. BAR & BARISTA
Please contact us to check your eligibility. TRAINING AREA
TRAVEL AGENCY
DESK
CAFÉ &
RESTAURANT
AREA
KITCHEN
FACILITIES
FREE
CULTURAL
PERFORMANCE &
SEMINAR AREA
OUTDOOR &
INDOOR STUDENT
COMMON AREA
TRANSPORT
CLASSROOMS
WITH COMPUTERS
Crown provides a fun and
inclusive learning environment,
we offer a variety of activities for
our students to participate in, such
We offer free public transport* to school, to all students enroled as sports day, cultural performances,
in our vocational courses. Our campus is located in Auckland CBD, and movie and gaming evenings.
only a 5-minute walk to Britomart train station and within walking In addition, we also arrange regular
distance to all major bus routes in the city. networking events with our industry
partners, where students will have
the opportunity to meet and learn
from industry leaders.
*Terms & Conditions apply
06 07
Internships and Our Industry Partners
Industry Connections
We strive to produce work-ready graduates.
Internship or ‘Real World Experience’ We work with numerous hotels,
is a core component in all our courses. tourism operators, travel agencies
Internships are tied to students’ interests, and restaurants, many of our students
area of study, and in organisations that continue to work at these organisations
have great staff development and upon completion of their studies.
advancement opportunities.
What is included with Study & Work
• Free professional training in employment • A standard reference will be included
skills and customer service from Function at the end of your program.
Staff, our Study and Work partners.
• Starting at minimum wage – it will be
• Paid part-time employment with at Function Staffs discretion to review
Function Staff during your course. your pay
• Free 1–1 CV preparation, career advice
and interview skills with Crown’s
employment team.
Study & Work
Study & Work is an optional • You will learn the skills needed
by the companies who will hire
service available to students you after you graduate
who pass their first term of
• You work and earn money
study and achieve 80% during your course
attendance or above. • You attend Study and Work
Study & Work has been designed with the alongside your travel & tourism,
help of employers, recruitment agents, hospitality or business diploma
school teachers and careers advisors. or certificate
08 09
Industry
Testimonials
“Totally Tourism is the umbrella company of some of New Zealand’s original
sightseeing, leisure and adventure activities including; The Helicopter Line, Thank you to the Crown team for their love and support! I’m going
Mitre Peak Cruises, Milford Sound Scenic Flights, Glacier Helicopters, Harris
to be proud when I tell future employers that I am a Crown graduate
Mountains Heli-Ski, Challenge Rafting, Queenstown Combos and Alpine
Guides. and I am thankful that Crown kickstarted my career in tourism.
I have finally realised my passion to work with people through
We are pleased to partner with Crown Institute of Studies and engage all the networking opportunities Crown has provided!
with their students so they learn first-hand the great career opportunities
Nathan Uini, Tower Frontline Sales, AJ Hackett Bungy
available in our industry.
The introduction of talent into careers in tourism whether in management,
“The tutors at Crown were really I thoroughly enjoyed
frontline or operations is vital to the future of our industry.”
supportive, I gained insights about my time at Crown, the
MARK QUICKFALL, OWNER cruise, flight attending and knowledge curriculum covered
TOTALLY TOURISM NEW ZEALAND of the tourism and travel industry, most everything I needed
importantly, I acquired customer services to prepare me for a
skills which can be applied to fantastic job in the
many industries.” travel industry.
JP MacPherson, Operations Crown has warm and
Supervisor, AJ Hackett Bungy welcoming tutors who
"COVID-19 has undoubtedly had a severe impact on helped me into a job
New Zealand’s tourism industry; however, it is important straight after study. To
to recognise that this was a once-in-a-lifetime event. Crown was such a great place to study. this day I still recommend
Tourism will recover because New Zealand will forever be I met so many awesome people, tutors Crown to friends and
a dream destination for many overseas travellers. were extremely lovely and helped me colleagues looking to
gain the knowledge to secure a job before study Travel & Tourism.
A crucial objective for Go with Tourism while we rebuild I finished with them. I would recommend
our industry is changing the negative perceptions them to anyone wanting to start a career Rhiannon
and outdated stereotypes that the general public has in the tourism industry. Williams, Digital
regarding tourism. Working with schools and high & Marketing
school students plays a significant role in our plans, Sierra Valente, Sales Support, The Walshe Coordinator,
so we are very excited about the Crown Professional Group The Walshe Group
Development course. It is innovative thinking like
this from our friends in the industry which will
help Go with Tourism achieve our goal of building I would absolutely recommend Crown institute of Studies to anyone…
New Zealand’s tourism workforce." they never treated me like a statistic. The support I received at
Crown is what made me not give up.
MATT STENTON, PROGRAMME DIRECTOR
GO WITH TOURISM Patricia Rive, New Zealand Certificate in Travel (Level 4) Graduate 2019
10 11
Business
LEVEL New Zealand
03 Certificate in Business
(Introducing the Great Kiwi Entrepreneur)
20
HOLIDAY BREAKS
COURSE 20 HOURS PER WEEK The upcoming
24 AUG 2020 - 12 MAR 2021
12 OCT 2020 - 16 APR 2021
15 MAR - 27 AUG 2021
3 MAY - 1 OCT 2021
28 SEP - 9 OCT 2020
19 APR - 30 APR 2021
9AM — 1.30PM
LENGTH intake dates are: 16 NOV 2020 - 4 JUN 2021 8 JUN - 19 NOV 2021 12 JUL - 23 JUL 2021
WEEKS MONDAY — FRIDAY 9 FEB - 9 JUL 2021 18 OCT - 14 APR 2022 4 OCT - 15 OCT 2021
SUMMER BREAK
21 DEC 2020 - 8 FEB 2021
Do you like the idea of making a difference in the world through business?
ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS
This short course provides an overview You will also learn about the laws
of small business in New Zealand and governing small business in New Zealand. • You must be at least 16 years old when • You must be at least 18 years old when
will teach you how to identify business Small businesses make up around 97% you start this course. you start the course
opportunities, assess a business’s of all businesses in New Zealand and • You also need to demonstrate that you • IELTS (General or Academic) 5.0 with no
viability, prepare a business plan employ around 30% of the working have the literacy and numeracy to band lower than 5.0 (or NZQA approved
and work with others to maximise population. Enrol today and start complete this course. equivalent)
a business's potential. working towards your dream! • 3 years of secondary school or equivalent
work experience
The course
WORKING
consists of FOR A SMALL
4 modules, BUSINESS
Business Opportunities
which cover: in New Zealand Business CAREER OPTIONS
Communication
and Problem SMALL
Solving BUSINESS
OPERATOR BUSINESS
ADMINISTRATION
Small Business
Professionalism,
Legal and Ethical
Small Business Students who successfully complete this course may
Planning FURTHER STUDY
Requirements wish to continue their studies in any of the following:
Students are assessed through a mixture of written assessments, New Zealand
New Zealand Certificate
in Advanced Food Crown Double
presentations and practical role plays. Certificate in
and Beverage Certificate in Business
Travel Level 4
Service (Level 4)
14 15
LEVEL Crown Double
04 Certificate in Business
(Pending NZQA approval)
40
HOLIDAY BREAKS
COURSE 20 HOURS PER WEEK The upcoming
24 AUG 2020 - 27 AUG 2021
12 OCT 2020 - 1 OCT 2021
15 MAR 2021 - 11 MAR 2022
3 MAY 2021 - 14 APR 2022
28 SEP - 9 OCT 2020
19 APR - 30 APR 2021
9AM — 1.30PM
LENGTH intake dates are: 16 NOV 2020 - 19 NOV 2021 26 JUL - 8 JUL 2022 12 JUL - 23 JUL 2021
WEEKS MONDAY — FRIDAY 9 FEB 2021 - 24 DEC 2022 18 OCT - 30 SEP 2022 4 OCT - 15 OCT 2021
SUMMER BREAK
21 DEC 2020 - 8 FEB 2021
Have a great business idea but aren’t quite sure how to turn it into reality?
ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS
This 40-week course is designed to in New Zealand, how to assess the
give you the skills to turn that dream viability of a business and how to • Age: You must be aged 16 years or older • You must be at least 18 years old when
when you start the course. you start the course
into a successful small business. grow sustainably.
• New Zealand Certificate in Business • IELTS (General or Academic) 5.5 with no
You will learn how to run a business In addition, you will cover people skills, (Level 3) or equivalent or NCEA Level 2 band lower than 5.0 (or NZQA approved
or to start a new venture, the legal both for customers and your team and equivalent)
• You also need to demonstrate that you
requirements of operating a business financial skills that will enable you to have the literacy and numeracy to • 3 years of secondary school or equivalent
sleep easier at night. complete this course. work experience
• Demonstrate that you have the literacy
and numeracy to complete this course.
The course
consists of
5 modules, STARTING
which cover: ADMINISTRATIVE YOUR OWN
SERVICES BUSINESS
Market Analysis and Customer Service and
New Zealand Business
Strategy Planning Marketing Strategy
Environment and
Legal Requirements CAREER OPTIONS
BUSINESS
DEVELOPMENT
TAKING BUSINESS
OVER AN MANAGEMENT
EXISTING OR OPERATIONS
BUSINESS
Building the Right Team Financial Management
and Organisational and Continuity Planning
Resources
Students who successfully complete this course may
FURTHER STUDY
wish to continue their studies in any of the following:
CROWN SMALL BUSINESS ENTREPRENEUR SCHEME (CSBES)*
Students graduating from this course are eligible to apply for the “Crown Small New Zealand New Zealand Diploma
Diploma in in Hospitality
Business Entrepreneur Scheme”, where students will have a chance to receive
Tourism & Management
a seed fund of up to NZ$20,000 to start their own business. For details of the Travel (Level 5) (Level 5)
CSBES, please refer to page 32.
16 17
Crown Small Business 04 Seed Fund Only those Business Plans deemed feasible by the
scheme committee will receive the seed fund.
CSBES
Entrepreneur Scheme
The seed fund provided by CIS is considered as an investment, CIS will be
a shareholder of start-ups funded by the scheme under the following conditions:
• A seed fund of up to NZ $20,000 • CIS is eligible to receive up to 150%
will be provided. of the seed fund, after the threshold
• CIS will not be the majority share is reached, CIS will cease to receive
01 Background Crown Institute of Studies has always emphasised
providing practical vocational knowledge and
holder under any circumstances.
• The seed fund will equate to a
any further share dividends from
the business and will no longer be
considered as shareholder of the
In the past decade, due to skills. To extend this further, we have launched maximum of 20% share. business.
technological advancements the “Crown Small Business Entrepreneur Scheme”. • CIS will not expect to receive any • If the business is not making any
and the ever-changing economy, Through a series of seminars, workshops and share dividends in the first 12 profit or goes into closure, the seed
education policy makers have months of the start-up. fund does not need to be returned.
activities, the scheme will provide eligible students
realised that we now live in a world with entrepreneurial ambition the opportunity • After the first 12 months, if the
that places more emphasis on to acquire practical skills and access a seed business is profitable, CIS will start While CIS does not aim to
skills such as creativity, innovation, fund that will empower them to be successful to receive its share dividends from generate profit from the scheme,
leadership, communication in the current and future market. the business, which is a maximum it is important for the seed fund
and problem-solving. of 20% of the profit. to be self-sustainable.
02 Aims
Grounded in vocational training that emphasises both theoretical
and practical aspects, as well as sharing from professionals with 05 Scheme Committee The Scheme Committee will
include the following members:
relevant hands-on experience, the project aims to:
Mr. Kin Cheung Mr. Troy Huston
SEED FUND
Enhance students’ Provide students the opportunity Offer students the chance LEADER
Communications Manager, MEMBER Director,
Crown Institute of Studies Function Staff
knowledge and to acquire practical knowledge and seed fund to enhance and
understanding and skills that will better equip realise their own business plans Ms. Denise Harrison
of current them for employment or and gain first-hand experience COMMITTEE Business Tutor of Crown
Institute of Studies MEMBER Partner, Commercial,
markets business ventures of entrepreneurship. SECRETARY BNZ Business Banking
Mr. Logan Granger Mr. Donald Reid
CHAIRPERSON Owner, MEMBER Founder,
03 Scheme Details The scheme will involve Johnston Associates Funding Partners Limited
the following:
06 Business Plans
In Crown’s New Zealand Certificate in Business The business plan needs to
(Small Business and Administration and Workshops and sharing by state clearly the following:
Technology Strands) (Level 4), students are professionals to reveal the
required to complete a business plan as one key concepts, know-hows;
financial knowledge and VENDORS INITIAL
of their assignments, those with potential will ARRANGEMENT MARKETING &
TYPE OF MISSION TARGET POINT OF AND EXECUTION
essential skills of refining OF HUMAN PROMOTIONS
PLAN
BUDGET
be recommended to the scheme’s committee. the business plan.
BUSINESS AND VISION MARKET DIFFERENCE
RESOURCES
SUPPLIES
PLAN ALLOCATION
REQUIRED
Ones that are deemed to be feasible by the
committee will be invited to join the scheme.
Selected students
07 Eligibility
will have 4 weeks To be eligible for the scheme, participants
to complete their must meet the below criteria:
Business plans that are
business plans.
accepted by the scheme
committee will receive The scheme will be available to • Students can apply for the scheme within
a seed fund of up to NZ students that have successfully
$20,000, along with a The completed business 6 months of their course completion.
plans will be reviewed by If necessary, consultation completed and obtained the New
training workshop and
the scheme committee sessions will be provided Zealand Certificate in Business • Application is open throughout the year.
basic administrative
comprised of experienced to assist students in (Small Business and Administration
support to initiate
professionals from various completing their • A maximum of 2 business plans will be
their businesses. and Technology Strands) (Level 4)
backgrounds in Business, business plans. funded per calendar year.
at CIS.
Hospitality and Education.
18 19Travel & Tourism
LEVEL New Zealand
03 Certificate in Tourism
(with strands in Tourism & Travel)
20
HOLIDAY BREAKS
COURSE 20 HOURS PER WEEK 24 AUG 2020 - 12 MAR 2021 15 MAR - 27 AUG 2021 28 SEP - 9 OCT 2020
The upcoming 12 OCT 2020 - 16 APR 2021 3 MAY - 1 OCT 2021 19 APR - 30 APR 2021
9AM — 1.30PM | MONDAY — FRIDAY
LENGTH intake dates are: 16 NOV 2020 - 4 JUN 2021 26 JUL - 24 DEC 2021 12 JUL - 23 JUL 2021
WEEKS Afternoon classes are available, Crown will have
the final decision on the timetables.
9 FEB - 9 JUL 2021 18 OCT - 14 APR 2022 4 OCT - 15 OCT 2021
SUMMER BREAK
21 DEC 2020 - 8 FEB 2021
Want a job that lets you travel around the world, and meet exciting new people? Maybe
help someone plan their holiday of a lifetime? Come and study Tourism at Crown! ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS
This entry-level course is designed educational trips to popular tourist • You must be aged 16 years or older when • You must be aged 18 years or older when
for students with minimal or no prior destinations will provide exposure to you start the course. you start the course.
experience in the industry. It gives you the industry, these will all contribute to • NCEA Level 2 or Special circumstances, • IELTS (General or Academic) 5.0 with no
an overview of the knowledge and 30 hours of ‘Real World Experience’, a at the discretion of the Academic Head. band lower than 5.0 (or NZQA approved
skills required to work in this field. core part of the course that all students You will need to demonstrate excellent results equivalent)
in a similar subject, or practical experience
need to complete in order to graduate.
The class visits local hotels and tourist that is relevant to Travel and Tourism. • 3 years of secondary school or equivalent
work experience
attractions such as Kelly Tarltons, This course will give you relevant • You also need to demonstrate that you
Auckland Museum, and the Sky Tower. knowledge and prepare you for have the literacy and numeracy to
In addition, seminars by industry leaders, employment upon graduation. complete this course.
ENTRY
LEVEL NZ
The course FRONT DESK TOUR
BOOKING GUIDE
consists of ASSISTANT
ADMINISTRATOR
ENTRY
4 modules, CAREER OPTIONS LEVEL
which cover: CUSTOMER
SERVICE
Workplace practices Customer service and New Zealand New Zealand
(Team work, time communication tourism destinations tourism industry VEHICLE
VISITOR LEADS TO CAREER
management and RESERVATION RENTAL
HOST INTO THE AVIATION
legislation) CONSULTANT OPERATORS
INDUSTRY
Students are assessed through a mixture of written assessments,
presentations and practical role plays.
Students who successfully complete this course may
ADDITIONAL QUALIFICATIONS AVAILABLE (OPTIONAL): FURTHER STUDY
wish to continue their studies in any of the following:
• Pure New Zealand Specialist Certificate • Tiare Tahiti Specialist Certificate
• Crown Certificate in Cabin Crew • Pierre & Vacances Expert in Mountains New Zealand Certificate
New Zealand in Business Level 4
• Blue Lagoon Cruises Certificate in France Diploma Certificate in (Small Business and
• Hawaii Tourism Certificate • Online Travel Training (OTT) courses Travel Level 4 Administration &
Technology)
• Hong Kong Specialist Certificate
22 23LEVEL New Zealand
04 Certificate in Travel
20
HOLIDAY BREAKS
COURSE 20 HOURS PER WEEK 24 AUG 2020 - 12 MAR 2021 15 MAR - 27 AUG 2021 28 SEP - 9 OCT 2020
The upcoming 12 OCT 2020 - 16 APR 2021 3 MAY - 1 OCT 2021 19 APR - 30 APR 2021
9AM — 1.30PM | MONDAY — FRIDAY
LENGTH intake dates are: 16 NOV 2020 - 4 JUN 2021 26 JUL - 24 DEC 2021 12 JUL - 23 JUL 2021
WEEKS Afternoon classes are available, Crown will have
the final decision on the timetables.
9 FEB - 9 JUL 2021 18 OCT - 14 APR 2022 4 OCT - 15 OCT 2021
SUMMER BREAK
21 DEC 2020 - 8 FEB 2021
This programme is designed to give & airline terminology. You will also
you working knowledge of the travel visit tourist operations such as Auckland ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS
industry. Graduates will have the skills International airport, Maritime museum
• Age: You must be aged 16 years or older • You must be aged 18 years or older when
and experience to get a job and start and cruise ship facilities. when you start the course. you start the course.
contributing immediately to their
organisation. The combination of theory, site visits and • Tourism Level 3 or NCEA Level 3 • IELTS (General or Academic) 5.5 with no
‘Real World Experience’, where you spend (if Travel or Tourism were included in band lower than 5.0 (or NZQA approved
your subjects) or special circumstances,
You will learn the fundamentals of time observing travel, tourism or hotel at the discretion of the Academic Head.
equivalent)
Amadeus, a software that is widely operations gives you both theoretical You will need to demonstrate excellent
• 3 years of secondary school or equivalent
results in a similar subject, or practical
used in the industry, and VTO back office knowledge and practical experience experience that is relevant to Travel work experience
accounting profile software. The course so that you are ready to start your and Tourism.
covers selling and marketing skills, dream job upon graduation.
• You also need to demonstrate that you have
customer service, world geography the literacy and numeracy to complete this
course.
RENTAL
HOTEL VEHICLE
OPERATIONS
The course LEADS TO A
RESERVATIONS
consists of BOOKING EVENT
CAREER IN THE
CAREER OPTIONS AVIATION
4 modules, ASSISTANT ORGANISER INDUSTRY
which cover:
JUNIOR
Travel operations Workplace practices International Customer TRAVEL
Airline services and including Legal tourism, geography services CONSULTANT
RESERVATION
booking software requirements and cruising including STA CABIN
AIRLINE CONSULTANT
selling skills CREW FRONT (WHOLESALE, RETAIL,
REPRESENTATIVE DESK
TOUR CORPORATE,
GUIDES ADMINISTRATOR AIRLINES)
Students are assessed through a mixture of written assessments,
presentations and practical role plays.
ADDITIONAL QUALIFICATIONS AVAILABLE (OPTIONAL):
Students who successfully complete this course may
FURTHER STUDY
• Crown Certificate in Cabin Crew • Hawaii Tourism Certificate
wish to continue their studies in any of the following:
• Pure New Zealand Specialist Certificate • Hong Kong Specialist Certificate
• Contiki Certificate • Tiare Tahiti Specialist Certificate New Zealand New Zealand Diploma
New Zealand Certificate
• STA Travel Sales Certificate • Pierre & Vacances Expert in Mountains Diploma in in Business Level 4 (Small in Hospitality
• STA Travel Marketing Certificate in France Diploma Tourism & Travel Business and Administration Management
Level 5 & Technology) Level 5
• Blue Lagoon Cruises Certificate • Online Travel Training (OTT) courses
24 25LEVEL New Zealand Diploma
05 in Travel and Tourism
40
HOLIDAY BREAKS
COURSE 30 HOURS PER WEEK Intakes are
every 5 weeks.
24 AUG 2020 - 27 AUG 2021
12 OCT 2020 - 1 OCT 2021
15 MAR 2021 - 11 MAR 2022
3 MAY 2021 - 14 APR 2022
28 SEP - 9 OCT 2020
19 APR - 30 APR 2021
MONDAY — THURSDAY: 9AM-4.30PM The upcoming
LENGTH FRIDAY : SELF-DIRECTED LEARNING
16 NOV 2020 - 19 NOV 2021 8 JUN 2021 - 3 JUN 2022 12 JUL - 23 JUL 2021
WEEKS AND WORK EXPERIENCE
intake dates are: 9 FEB 2021 - 24 DEC 2022 26 JUL 2021 - 8 JUL 2022 4 OCT - 15 OCT 2021
SUMMER BREAK
21 DEC 2020 - 8 FEB 2021
This diploma-level course provides a broad overview of the NZ Tourism
ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS
Industry, with emphasis placed on developing strong business management
and communication skills for future leaders of the industry. Graduates will • Travel Level 4 or NCEA Level 3, (if you have
12 months or more work experience in a
• You must be aged 18 years or older
when you start the course.
have excellent knowledge of industry operations, be able to spot trends Travel or Tourism business) or special
circumstances, at the discretion of the • IELTS (Academic) 5.5 with no band lower
and understand market changes in the Tourism and Travel industry. Academic Head. You will need to than 5.0 (or NZQA approved equivalent)
demonstrate excellent results is a similar
subject, or practical experience that is • 4 years of secondary school or equivalent
relevant to Travel and Tourism. work experience
• You also need to demonstrate that you have
the literacy and numeracy to complete this
course.
The course
Effective Workplace NZ Tourism Sector: Trends in the
consists of Communication in Management and Region-by-Region International
8 modules, Travel and Tourism Personal Work Ethics Tourism
Environment
which cover: TOURISM
OPERATIONS
CAREER OPTIONS ADVISORS
Finance and Business Systems Commercial Tourism Venture
Budgeting Development Aviation Improvements
MARKETING BUSINESS
TRADE
AND DEVELOPMENT
DEVELOPMENT
Students are assessed by a combination of written work (such as research assessments and case studies) PROMOTION COORDINATORS
ADVISORS
and presentations, with regular seminars and visits to hotels and tourism operators within the North Island ROLES
to observe their operations. In addition, a 60-hour internship is included in the course, it will equip you with
practical experience and may lead to future employment in the industry.
ADDITIONAL QUALIFICATIONS AVAILABLE (OPTIONAL): FURTHER STUDY
• Crown Certificate in Cabin Crew • Tiare Tahiti Specialist Certificate
Students with this qualification may be eligible to continue their studies at Bachelor
• Blue Lagoon Cruises Certificate • Pierre & Vacances Expert in Mountains in
level. You may be able to cross-credit your studies, at the discretion of the tertiary
• Pure New Zealand Specialist Certificate France Diploma education provider.
• Hawaii Tourism Certificate • Online Travel Training (OTT) courses
• Hong Kong Specialist Certificate
26 27Hospitality
LEVEL New Zealand Certificate
03 in Food and Beverage
(Café and Bar)
20
HOLIDAY BREAKS
COURSE 20 HOURS PER WEEK 24 AUG 2020 - 12 MAR 2021 15 MAR - 27 AUG 2021 28 SEP - 9 OCT 2020
The upcoming 12 OCT 2020 - 16 APR 2021 3 MAY - 1 OCT 2021 19 APR - 30 APR 2021
9AM — 1.30PM | MONDAY — FRIDAY
LENGTH intake dates are: 16 NOV 2020 - 4 JUN 2021 26 JUL - 24 DEC 2021 12 JUL - 23 JUL 2021
WEEKS Afternoon classes are available, Crown will have
the final decision on the timetables.
9 FEB - 9 JUL 2021 18 OCT - 14 APR 2022 4 OCT - 15 OCT 2021
SUMMER BREAK
21 DEC 2020 - 8 FEB 2021
Come and join New Zealand’s booming hospitality industry!
This course will give you the skills to hit the ground running.
ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS
You will learn practical skills such as making This programme is designed for people
coffee and cocktails, gain knowledge about food looking to enter the hospitality industry with • Age: You must be aged 16 years or older • You must be aged 18 years or older when
safety, wine and beer (with an emphasis on New no prior knowledge or experience. We take class when you start the course. Note: Some you start the course.
Zealand wines). We will also cover the legislation trips to restaurants, hotels and food festivals activities in this course may include alcohol.
If you are under the age of 18, you will need • IELTS 5.0 (General or Academic) with no band
that will be applicable to you in hospitality, and to see new trends in the industry. to provide parental or caregiver permission to lower than 5.0 (or NZQA approved
the health and safety aspects that are crucial participate in these activities'. equivalent).
to working effectively and without injury. You You will need to complete an internship of
will complete the license controller qualification 40 hours during this course, we can help you • NCEA Level 2 or special circumstances, • 3 years of secondary school or equivalent
(LCQ), which enables you to work as a manager organise this through our strong links to the at the discretion of the Academic Head. work experience.
in any businesses that sells alcohol. industry. You will need to demonstrate excellent results
is a similar subject, or practical experience
that is relevant to Hospitality.
• You also need to demonstrate that you
have the literacy and numeracy to
complete this course.
Food Safety, Customer Service, Standard BARISTA
The course Health and Safety CV and Operating Procedures
and Legislation CAREER OPTIONS
interview skills
consists of
5 modules,
which cover:
BARTENDER CAFÉ WAITER / FOOD
WORKER AND BEVERAGE
ATTENDANT
Barista Wine, beer, spirits and
and cocktails.
Café service
Assessment is done through a combination of written and practical tasks,
Students who successfully complete this course may
such as coffee making, serving tables and making cocktails. FURTHER STUDY
wish to continue their studies in any of the following:
ADDITIONAL QUALIFICATIONS AVAILABLE
New Zealand Certificate New Zealand Certificate
• Licence Controller Qualification New Zealand
in Business Level 4 (Small in Advanced Food
Certificate in Business and Administration and Beverage
Travel (Level 4) & Technology) Service (Level 4)
30 31LEVEL New Zealand Diploma
05 in Hospitality Management
40
HOLIDAY BREAKS
COURSE 30 HOURS PER WEEK Intakes are
every 5 weeks.
3 FEB
24 AUG
912MAR
— 18
2020
OCT2020
2020 —
DEC
- 27
- 112
2020
AUG 2021
MAR
OCT 2021
2021
20MAR
15
24
JUL 2021
2020-—11 9
AUG 2021
3 MAY 2020-—
1427
JUL2022
MAR
AUG
APR
2021
2021
2022
28 SEP - 9 OCT 2020
19 APR - 30 APR 2021
MONDAY — THURSDAY: 9AM-4.30PM The upcoming
LENGTH FRIDAY : SELF-DIRECTED LEARNING
28 APR 2020
16 NOV 2020-—
1916 APR2021
NOV 2021 12
8 OCT 2020- —
JUN 2021 1 OCT
3 JUN 2021
2022 12 JUL - 23 JUL 2021
WEEKS AND WORK EXPERIENCE
intake dates are: 29 JUN 2020- —
FEB 2021 244DEC
JUN 2021
2022 1626
NOV
JUL2020
2021 -—819 NOV
JUL 2021
2022 4 OCT - 15 OCT 2021
SUMMER BREAK
21 DEC 2020 - 8 FEB 2021
This course builds upon your existing skills and knowledge
in hospitality and helps you to ‘think like a manager’.
ENTRY REQUIREMENTS INTERNATIONAL ENTRY REQUIREMENTS
People are at the heart of the Hospitality Assessment is through written case • You must be at least 17 years old when you • You must be aged 18 years or older when
industry, and you will learn not only how studies, industry research, presentations start the course. Note: Some activities in you start the course.
to manage staff, but also how to provide and Q&A sessions with the tutor. In addition, this course may include alcohol. If you are
amazing experiences for your guests. You you will be required to do a 60 hour under the age of 18, you will need to provide • IELTS (Academic) 5.5 with no band lower
will learn the legal and financial framework internship where you supervise other parental or caregiver permission to than 5.0 (or NZQA approved equivalent).
participate in these activities.
that governs the industry, and how to adapt staff. You will visit hotels and restaurants • 4 years of secondary school or equivalent
your business as the market changes. to see theory put into practice. • Advanced Food & Beverage Level 4 work experience.
or NCEA Level 3, (if you have 12 months
or more work experience in a Hospitality
business) or special circumstances, at
the discretion of the Academic Head.
You will need to demonstrate excellent
results is a similar subject, or practical
experience that is relevant to Hospitality.
The course Facilities Compliance Customer • You also need to demonstrate that you have
consists of and Revenue and Legal Leadership
Service
the literacy and numeracy to complete this
Management Requirements
8 modules, course. MAÎTRE D
which cover:
CAREER OPTIONS
With relevant experience,
this qualification enables TRAINEE ANY OTHER
Human Market Supervision in Food Supervision in SHIFT
students to work as a: MANAGER ENTRY-LEVEL
Resources Variability and Beverage Accommodation SUPERVSOR
MANAGEMENT
POSITION
Students are assessed through a combination of written assessments,
case studies and practical assessments.
FURTHER STUDY
ADDITIONAL QUALIFICATIONS AVAILABLE
Students with this qualification may be eligible to continue their studies at Bachelor
level. You may be able to cross-credit your studies, at the discretion of the tertiary
education provider.
• Licence Controller Qualification
32 33English and Internship Crown Internship
Programme
(In partnership with Worldwide School of English)
STUDY
25 HOURS PER WEEK
9AM — 3.30PM
Study and
STUDY
15 HOURS PER WEEK (30 or 42 weeks)* MONDAY — FRIDAY
INTERNSHIP
9AM — 3.30PM
Internship* MONDAY — WEDNESDAY 15—30 HOURS PER WEEK
INTERNSHIP
COURSE
LENGTH
30-42 (Hours may vary and may
include nights and weekends
12 HOURS PER WEEK WEEKS depending on the internship
COURSE 3-12 9AM — 3.30PM
THURSDAY — FRIDAY
provider)
LENGTH
WEEKS (6 hours per day, working hours may
vary depending on the internship provider)
The Crown Internship This course is designed so
Programme includes that students will improve their
English, learn about their selected
Study and Internship is a unique Study options include English 3 components: vocational subjects and gain
short course that allows students (General, Business or Hospitality English), hands-on work experience in
to have a taste of what studying hospitality, travel, tourism and business, • 12 (30 weeks option) or 24 relevant industries.
and working is like in New Zealand. internship options include cafes, hotels, (42 weeks option) weeks English
Students will be studying at Crown events, customer services and office This programme will benefit the
on Monday to Wednesday and intern administrative roles. • 12 weeks of vocational studies
students’ future career greatly as
at a New Zealand organisation in one of the following: Business,
Hospitality, Travel and Tourism
they will acquire skills, valuable
Thursday and Friday. Students from a visa waiver country overseas work experience and
do not need a visa to take this course, • 6 weeks of Internships (unpaid) knowledge of different cultures.
those with a working holiday visa, work
visa or visitor visa are also eligible to
take this course. Internships are unpaid.
COURSE ACHIEVEMENT INTERNATIONAL ENTRY REQUIREMENTS
COURSE ACHIEVEMENT INTERNATIONAL ENTRY REQUIREMENTS • Crown Certificate of • You must be at least 18 years old
completion when you start the course
• Crown Certificate of • You must be at least 18 years old • Reference letter from • IELTS (General or Academic)4.0
completion when you start the course
intership organisation or equivalent or we will give you
a short Crown test and interview
• Reference letter from • IELTS (General or Academic)4.0 (online) to make sure your English
intership organisation or equivalent or we will give you level is suitable.
a short Crown test and interview
(online) to make sure your English
level is suitable.
INTAKES: STUDENTS CAN INTAKES: STUDENTS CAN
START EVERY MONDAY. START EVERY MONDAY.
*Terms & Conditions apply
*Terms & Conditions apply
34 35Admission and
Overseas Study Pathway Scholarships
THE CROWN & HANG SENG UNIVERSITY
Students that have completed our level 5
OF HONG KONG PATHWAY PROGRAMME programmes will be eligible to apply for year
1 of the degree programmes of HSUHK, each
application will be reviewed individually.
Entrance Scholarships amounting to full
and half tuition fees, will be offered by
HSUHK on a merit and competitive basis.
Crown will also provide interested
students with outstanding academic
achievements with scholarships and other
The Hang Seng University of Hong Kong (HSUHK) is a non-profit support, please contact us for more details.
private liberal-arts-oriented university in Hong Kong with
five Schools (Business, Communication, Decision Sciences,
Humanities and Social Science, and Translation), offering
17 undergraduate and 5 postgraduate programmes.
Adopting the “Liberal + Professional” education model which
Registry, The Hang Seng
incorporates the iGPS “desired graduate attributes” framework,
University of Hong Kong
Admission
HSUHK is a residential institution which puts quality teaching and
ugadmission@hsu.edu.hk
students’ all-round development as its highest priorities.
https://registry.hsu.edu.hk
Enquiries
Aspiring to be a leading private liberal-arts-oriented university
Mr. Kin Cheung
in the region, HSUHK features top-quality faculty members,
Communications Manager
award-winning green campus facilities, innovative degree
Crown Institute of Studies
programmes, RGC-funded impactful research, and excellent
kin@crown.ac.nz
student development/support services, with the aim of nurturing
young talent to think critically, be innovative, and show a caring
attitude, moral values and social responsibility.
36 3738 39
WE CARE.
WE TRAIN.
WE CONNECT.
FOLLOW US ON
INSTAGRAM &
FACEBOOK
crown.ac.nz
CONTACT 0800 357 316
INFORMATION info@crown.ac.nz
80 Anzac Avenue
Auckland City
1010, New ZealandYou can also read
