Cuba is easy on the eyes - Week of December 2, 2019 - TravelPress
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Week of December 2, 2019
ADVERTISEMENT
Cuba is easy
on the eyes.
PUBLICATIONS MAIL AGREEMENT NO. 40063078.
1202PG01.indd 1 11/28/2019 11:12:50 AM
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1202PG02.indd 13 11/28/2019 10:32:38 AM
Week of December 2, 2019
E X CL USIVE
Too
to fail?
big
Industry needs changes to
consumer protection model
RICHARD VANDERLUBBE
PRESIDENT
T R I P C E N T R A L .C A See TOO BIG page 14
E
veryone likes to ask “what if’’
questions. It’s certainly the
stock and trade of journalists. Cuba is
Sometimes you like the answers
you get, sometimes you don’t. In this
a classic.
week’s issue of Canadian Travel Press,
Richard Vanderlubbe takes readers
into the future and asks them to imagine
“what if” the Canadian travel industry
With more than 300 white sandy beaches, Cuba is perfect for a winter getaway. Explore the
was hit by the collapse of a supplier lush forests and wander forgotten coffee plantations. Step back in history and experience
that everyone believed was “too big to all the magic and wonder of Cuba.
fail.” The resulting scenario is chilling Book your clients with WestJet Vacations today.
and from where Vanderlubbe sits, it’s
time for a change.
1202PG03-14.indd 3 2019-11-28 3:05:53 PM
TRAVEL
OF
Discover
EL PASO AND TEXAS’
WILD WEST
PODCAST WITH A few months ago, a stranger entered El Paso
RON PRADINUK and wreaked havoc on the quiet, peaceful
town. While this terrible event initially tore
the city apart, in days, weeks and months
following, it has created an even stronger
bond between the people who live there.
Early press reports created the impres-
sion that El Paso was not a safe city. Yet,
for the last number of years, it has been
judged one of the safest cities with a popu-
lation under 500,000 in America.
Voices of Travel host Ron Pradinuk recently
visited El Paso and other areas of West Texas
and in this issue’s podcast, you’ll hear about the
people, the historic missions that paint a picture of El
Paso’s early beginnings.
And through his guests from El Paso, guest listeners will learn
how close the economic bonds are between it and the border Mexican
state of Juarez.
Travelling further afield, Pradinuk will take you to the areas near
Big Bend National Park. Visit a real old-time ghost town and see how
a massive resort complex has helped bring jobs and prosperity to the
towns of Lajitas and nearby Terlingua.
Dramatic vistas, Wild West towns, and raft rides on the Rio Grande make
this a tourist destination travel agents will want to find out more about.
So to take a listen and discover El Paso, go to https://www.travelpress.
com/discover-el-paso-and-texas-wild-west/.
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Vol. 52, No. 12 We acknowledge the support of
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4 • CANADIAN TRAVEL PRESS • DECEMBER 2, 2019
1202PG04.indd 4 2019-11-28 2:56:21 PM
1
QUESTIONS
5
What’s Tourism Ireland’s overarching
message to Canadians planning a
trip to Ireland in 2020 and how is that 3
Tradfest – offers concert goers
unique opportunities to experience
live music in some of Dublin’s most
message going to help drive business into the historic places in January.
offices of travel agents? Galway 2020: European Capital of Culture —
Ireland is a year-round destination, with a mild will offer international holidaymakers a unique
climate even in deep winter – and extending the cultural and artistic experience. Throughout the
season to visit our vibrant city hubs during festivals year, there will be more than 1,900 events across
– such as Tradfest celebrating the best of Irish projects, partnerships and collaborations with
music in January or visiting the home of Halloween local, national, European and international artists
in October – are just some of the many ways to and cultural organizations from more than 30
experience the heart of Irish culture. different countries.
There are a lot of exciting new experiences hap- Taste the Island – which focuses on gastronomy
pening on the island in 2020, from Galway 2020: and the extremely high quality of Irish produce, which
European Capital of Culture, to the launch of the are vital elements of today’s holiday experience and
new Northern Ireland experience brand: Embrace raising awareness of Ireland’s unexpected, rich food
A Giant Spirit – with lots more in-between. As culture taking place September - November.
well as this, over 4.5 million Canadians claim Irish Púca Festival – the homeland of Halloween
ancestry, and we want to highlight these close con- in Ireland’s Ancient East. Rooted in ancient tradi-
Dana nections between the two countries, and encour- tion, the festival celebrates Ireland as the birthplace
Welch age more Canadians planning a trip to Ireland to of Halloween.
explore their heritage across the island.
“
MANAGER – CANADA
TOURISM IRELAND
Ireland’s
Ire
Irel
ell heritage is not limited to its museums and galleries; it’s
ali
aliv
alive in the stories, songs and traditions across the island
We know that travel agents continue to be an Derry-Halloween – once named “best Halloween
integral part of the travel landscape in Canada, destination in the world” by USA Today and listed
with a high proportion of holidaymakers both in Lonely Planet’s Top 10 Cities in World.
researching and booking their travel to Ireland
4
through an agent, and our goal is to empower the In addition, a new destination experi-
travel trade to provide the best possible experi- ence brand to promote Northern Ireland
ence to their clients by sharing the excellent was unveiled at World Travel Market
opportunities Ireland has to offer their clients, and earlier this year and will be launched in North
highlight the direct air access and unique travel America in early 2020, at which time, we will
experiences available only in Ireland. roll out a program of trade, media and consumer
Through our comprehensive program of communications.
events, fam trips and trade communications Northern Ireland – Embrace a Giant Spirit will
throughout the year, we are confident that we can create a further standout for Northern Ireland.
build on the strong growth in travel to Ireland, Within this new destination brand are signature
and drive business into the offices of our travel experiences, such as Whiskey on the Rocks: a
agent partners! truly unique, and intimate, way to experience the
world-famous Giant’s Causeway, and to savour a
2
Can you give our readers an idea on world-famous, 12-year old whiskey distilled just
how Ireland is going to grow its business a couple of miles away.
in 2020? Furthermore, an enhanced digital campaign
We are rolling out an extensive program of pro- to reach new audiences will run throughout 2020
motions into 2020, to continue to grow Canadian including a media partnership with BBC Canada
visitor numbers. Some of these initiatives include highlighting connections between Ireland and
highlighting festivals and reasons to visit in the Canada via custom content creation.
shoulder season. A few of these festivals include:
See QUESTIONS PAGE 6
DECEMBER 2, 2019 • CANADIAN TRAVEL PRESS • 5
1202PG05-06.indd 5 2019-11-28 2:54:55 PM
QUESTIONS
CONTINUED FROM PAGE 5
5
“
We couldn’t do what
we do without our
trade partners
What are Tourism Ireland’s
priorities in the Canadian
market in the next 12 months?
Regionality and seasonality
will be a top priority in 2020. Show-
Phtot courtesy/ TOURISM IRELAND
casing all the island of Ireland has
to offer in the shoulder season,
such as fewer tourists, more value
for money, increased capacity and
unique options for accommodation,
as well as showcasing all the places
outside the major city centres the
island has to offer. Another prior-
ity in 2020 will be focusing on it’s battles, intriguing characters and sacred rituals. updates and Ireland industry partners, and an
ancient heritage, as found in the Where does the travel trade fit in those plans? exciting NEW initiative with our dedicated “Ireland
5,000 years of history throughout We couldn’t do what we do without our trade Insiders” Facebook group for agents, which provides
Ireland’s Ancient East, from ancient partners. Travel agents and tour operators exclusive access to event invites, fam trip opportun-
high kings to modern day poets, continue to be an important booking channel for ities, product announcements and offers/commis-
appealing to clients who enjoy culture. Canadian holidaymakers, and a key element of our sion-based incentives.
But Ireland’s heritage is not limited strategy is working closely with the travel trade, We also host “Fill Your Heart with Ireland” B2B
to its museums and galleries, it’s both online and offline. workshops across the country, providing an oppor-
alive in the stories, songs and trad- How is Tourism Ireland going to support its tunity for the trade to build connections with our
itions across the island. Clients can trade partners, as it seeks to achieve its goals in Ireland industry partners, and highlight the many
travel either on tours or independ- the coming year? incredible experiences the island of Ireland has to
ently to castles, forts, monuments We have an extensive trade communications offer throughout the year. We value the support of
and bustling towns and villages, to program throughout the year including monthly the agents and operators and are here to help with
learn for themselves about famous email updates, webinars featuring destination any questions or support needed.
6 • CANADIAN TRAVEL PRESS • DECEMBER 2, 2019
1202PG05-06.indd 6 2019-11-28 2:55:20 PM
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SAN 40049 EOS-PREM-LIQUORS-CTP-120219_AA.indd 1 11/20/19 5:35 PM
1202PG07.indd 13 11/28/2019 11:32:20 AM
Chain,
chain,
chain…
Ukraine hotel goes
non-mainstream route
Television host Robert Rose stands next to the statue of Leopold von Sacher-
Masoch in the city of Lviv.
IAN STALKER
TALK about a chain hotel...
The newest addition to the hotel
scene in the Ukrainian city of Lviv is the Masoch Hotel &
restaurants and bars that includes the Masoch Cafe, found immediately next to the
Masoch Hotel and which provides visitors with further insights into the man who
inspired it. A statue of Masoch outside the bar has an opening in one pocket that
Cafe, named after Leopold von Sacher-Masoch, a long- enables giggling tourists to stick a hand inside his pants. A keyhole design on the
time 19th century resident of the city whose personal cafe entrance recalls how a young, voyeuristic Masoch would peer through a keyhole
idiosyncrasies and seemingly bizarre preferences gave to watch his aunt undress.
the world the term masochism. The somewhat dimly lit bar states that those entering will be “(jokingly and gently)
The hotel – slated to open in Lviv’s carefully pre- whipped no matter if you’re a prime minister or a driver,” with the self-punishment
served old quarter this weekend – recalls some of his recalling treatments Masoch – whose father served as Lviv’s police chief – would
lifestyle’s quirks, with a medieval-style stocks found in presumably enjoy.
its lobby and guest rooms in the 14-room property hav-
ing manacles dangling by chains above oversized beds. MORE OPTIONS
Bathtubs are found near the beds, rather than being !Fest plans to add more food options to the offerings in the cafe, which will serve as a
walled off, with those bathing being in plain view of any- bar and restaurant for hotel guests.
one else who might be in the room. Maselko says !Fest hasn’t had trouble recruiting people wanting to work in the bar or
hotel, and those employees have their duties carefully explained.
WHAT’S YOUR FANTASY “It’s their job to show the concept, but not cross the line,” he adds.
“You can do whatever your fantasy is. Guests are not Maselko says !Fest expects that some guests might actually be masochists, while
forced to do anything. We just give them the option,” others will simply be curious about an unusual hotel concept.
says spokesman Taras Maselko. Local tourist guide Diana Borysenko says Lviv residents aren’t shocked by a statue
“Nobody’s pushing you to enter this.” dedicated to a man whose sources of pleasure would seem shocking to most.
The hotel – much of which is highlighted by red “I guess we’re proud of him,” she laughs. “He was from here.”
décor – is owned by Lviv firm !Fest, which is opening Ukraine International Airlines has non-stop Toronto-Kyiv service and also links
another local hotel and has a collection of themed Kyiv and Lviv.
!Fest restaurants run the gamut
IAN STALKER influenced alcohol drink. Not for the faint of heart is the First Lviv Grill
The Pravda Beer Theatre is a craft brewery Restaurant of Meat and Justice, the interior
!Fest is festive. that beers that have won numerous inter- of which is filled “with items of torture used in
The Ukrainian company is well-established national awards, and visitors will be enter- Medieval times” and has a red tunic-wearing
in the city of Lviv, where it is on the verge of tained by a lively orchestra. staff member dubbed The Executioner.
opening two hotels and has a host of themed The Most Expensive Galician Restaurant – “We’re not opening another pizzeria,”
restaurants and bars, some of them just plain which may remind diners of a Masonic lodge company spokesman Taras Maselko says
fun, while others are eyebrow-raising. – serves Ukrainian food and seemingly has the of his firm’s creative lineup, adding the com-
Among bar options is the Drunk Cherry, highest restaurant prices in Lviv, until guests pany goes beyond just feeding people at its
with several smallish bars bearing that realize they’re allowed to drop zeroes from the restaurants and bars.
name found throughout the city, and all cost of their meals. The nondescript restaurant More information on the bars and restau-
drawing crowds wanting to down a cherry- entrance doesn’t have a sign. rants can be found at fest.lviv.ua.
8 • CANADIAN TRAVEL PRESS • DECEMBER 2, 2019
1202PG08.indd 8 2019-11-28 3:56:24 PM
Not all beaches are
created equal.
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is a dream getaway. These breathtaking destinations will give your clients something to write home about.
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with WestJet Vacations.
1202PG09.indd 13 11/28/2019 11:12:08 AM
OFF-THE-
BEATEN-PATH
Thailand offers
endless attractions
and experiences
T hailand offers a plethora of experi-
ences for every type of traveller, ranging
from its world-class cuisine, bustling and
vibrant cities, and diverse landscapes
beaches, cascading
waterfalls, and stun-
ning tropical forests.
There is an endless
with scenic views. One distinctive feature array of unforget-
that sets Thailand apart is its diversity of table resort options,
destinations, activities and experiences. as well as unique
Although many destinations are already local experiences not
well-visited, such as the exciting capital city to be missed:
of Bangkok, and the beautiful beach destina- Gourmands who
tions of Krabi and Phuket, and culturally rich seek an authentic Thai
Chiang Mai, over 80% of the Thailand’s territory fine dining and cooking
remains undiscovered by tourists. experience will be impressed
by one of the most famous cooking
When visiting Bangkok, travellers can explore other schools in Thailand – Blue Elephant.
lesser-known destinations that are in close proximity that Guests can join half-day classes to cook
offer unique experiences such as: create beautiful and intricate silverwork. like a Thai chef, preparing 4 or 5 recipes
Ayutthaya, a former capital city and UNESCO World Visitors have a unique opportunity to join and then savour their creations https://
Heritage Site, is located just a couple hours drive north a masterclass with one of the artists and www.blueelephant.com/. For the full list
of Bangkok and is a perfect destination for a one- or mul- create their own small piece which will of the fine dining locations in Thailand,
tiple-day tour from Bangkok. Besides magnificent ruins of old make a great souvenir. check out the Michelin guide that now
temples, Ayutthaya is also home to one of Thailand’s newest Traditional indigo dyeing of fabrics has includes locations in Bangkok, Phuket
museums – Arts of the Kingdom, which showcases classical been a part of Thai culture and lifestyles and Chiang Mai. https://guide.michelin.
masterpieces and national artifacts. http://www.artsofthe for many years. Today, Studio Naenna in com/th/en/restaurants
kingdom.com/ Within Ayutthaya, a new wellness resort, Chiang Mai is a community of weavers, Nature lovers and adventurous travel-
Thann Wellness Destination, has also recently opened – a embroiderers and designers, who com- lers may discover and explore the natural
perfect luxurious getaway for anyone who wants to relax and prise the women’s group “Weavers For the beauty of southern Thailand with the
recharge. https://www.thannwellness.com/ Environment,” bringing together craft mak- John Gray’s Sea Canoe excursions. This
Samut Songkhram and the floating market of Ampawa ers from various ethnic groups to create environmentally conscious provider offers
offer travellers the opportunity to immerse themselves in a high-quality, environmentally friendly and a variety of unique educational tours and
traditional and local way of life. Start your day by visiting a sustainable products. Visit Studio Naenna expeditions to Phang Nga Bay islands, sea
local market where vendors trade on the railway track and to join one of the workshops and learn caves and national parks. https://www.
pull their merchandise away to allow the train to pass several how to dye fabrics in an organic and sus- johngray-seacanoe.com/
times a day. Shop for fresh vegetables, seafood and other tainable way. https://studio-naenna.com/
items and bring them back to a local house, where a friendly Monsoon Tea is another example of The Tourism Authority of Thailand
family will teach you how to cook traditional Thai dishes. the efforts to make our daily life and has joined with Qatar Airways on a
Afternoon is a perfect time to explore Ampawa, a unique and consumption more sustainable and eco- contest that has a grand prize that
authentic floating market that is only open on weekends. friendlier. Project activists proved that includes a pair of roundtrip Business
tea can grow better within the forest Class tickets from Montreal to any Qatar
The heart of the northern Thailand, Chiang Mai, is in a and that opened new opportunities for Airways online destination in Thailand,
lush mountainous region, home to charming local villages, reforestation of tea plantations. Visit 10 nights deluxe hotel accommodation
dramatic hills and fields of rice terraces, lively night markets, Monsoon Teahouse to learn more about with daily breakfast, private round-trip
and historic temples. When visiting Chiang Mai, make sure to this project and to join a tea-tasting transportation between arrival airport
check out one of these unique workshops: session of the locally grown specialties. and hotel in Thailand, and one full-day
Hands-on craftmanship at the Silver Temple. Wat Sri https://monsoontea.co.th/ sightseeing tour for 2 guests.
Suphan, or Silver Temple, is one of a kind and is not to Please check terms and condi-
be missed. Located in the old town of Chiang Mai, this Thailand’s largest and world-famous tions Contest closes Jan. 25, 2020.
temple is not only a stunning piece of Buddhist art, and island, Phuket, is a paradise steeped in https://www.travelpress.com/win-
active temple, but also an art centre where local artists natural beauty and home to picturesque qatar-thailand-trip/
10 • CANADIAN TRAVEL PRESS • DECEMBER 2, 2019
1202PG10.indd 10 2019-11-28 4:16:49 PMWin a trip to Thailand
with Qatar Airways
Q
atar Airways connects passengers from Canada to
more than 160 destinations worldwide, with a fleet of the
latest-generation aircraft, and an unrivalled level of service.
Voted Airline of the Year by Skytrax for the fifth time in 2019, Qatar
Airways has won the confidence of the travelling public.
GRAND PRIZE:
Thailand offers a plethora of experiences for every type of travel- The Grand prize includes a pair of roundtrip Business Class tickets
ler, ranging from its world-class cuisine, bustling cities, and diverse from Montreal to any Qatar Airways online destination in Thailand,
landscapes with scenic views. Discover this friendly and culturally rich 10 nights deluxe hotel accommodation with daily breakfast,
destination on your next vacation and let the award winning service private round-trip transportation between arrival airport and hotel
of Qatar Airways take you there. Experience the vibrant city life of in Thailand and one full-day sightseeing tour for 2 guests.
Bangkok, enjoy the sun in the beautiful islands of Krabi and Phuket, or
take in the rich local culture of Chiang Mai.
To win the Grand Prize, please answer the following questions at: https://www.travelpress.com/win-qatar-thailand-trip/
Question:
What is the capital of Thailand? What is the name of the Qatar Airways award-winning business class seat
a. Hanoi featuring double beds and modular privacy panels?
b. Bangkok a. Qsuite
c. Yangon b. Quisine
c. Al Mourjan
What is Thailand’s currency?
a. Thai Won How many cities in Thailand does Qatar Airways fly to?
b. Thai Ringgit a. 6
c. Thai Baht b. 3
c. 4
Contest closes January 25, 2020.
Terms and conditions available online at
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1202PG11.indd 13 11/28/2019 10:29:57 AMUniversal IAN STALKER
A dult Ali Beemer cites herself as living proof that Universal
Orlando
Orlando Resort isn’t simply for those who haven’t yet aged
beyond their early teens.
Beemer, a spokeswoman for the Florida resort complex,
says parents accompanying their children will find it equally
entertaining, and those adults there without any children will
Resort
find it enjoyable as well.
“You’re not only watching your kids have fun, you’re experi-
encing the fun with your kids,” she says.
“I visit it myself and I don’t have kids.”
Universal Orlando Resort now has three theme parks and
happily
seven hotels, with the three parks leading Beemer to suggest
that visitors need at least three days to experience Universal
Orlando Resort in full.
“Each of the parks offers something for every generation,”
Beemer says.
hosts
The massive complex is affiliated with the entertainment
world’s Universal Studios, and so it’s little surprise that many
of its attractions are movie- and TV-related.
Proving particularly popular now is The Wizarding World
of Harry Potter, one of two Harry Potter-themed attractions
all ages
that await visitors.
But Beemer says guests are certain to be entertained,
regardless of which park they visit, pointing to the “amazing
technology” that’s part of the attractions.
The Orlando area is well known for its theme parks,
Travel without a net
you or a family member takes their next trip.”
Other misconceptions of available insurance
coverage include:
One in five Canadians are unaware of lost lug-
Study finds worrying
gage insurance.
24% of Canadians are unaware of illness
insurance.
assumptions about insurance 43% are unaware of insurance for missing
connecting flights.
55% are unaware of severe weather insurance.
According to a survey by InsuranceHotline.com, while 39% are unaware of theft of goods or money
72% of Canadians had some form of travel or medical insurance.
insurance for their recent travels, most leave their family The fact is Canadians are either unaware
under-insured. these types of insurance exist or typically
In fact, over one half of Canadians (52%) would do not think to ask for them, or generally
not think to purchase insurance for their university assume that no harm will come to them
or high school-aged children travelling abroad this while travelling.
summer, the study found. While over one-quarter of Canadians
Anne Marie Thomas of InsuranceHotline.com travelling do not get any form of insurance
observed: “This oversight is not surprising and brings for themselves, when it comes to family
attention to assumptions around coverage Canadians members visiting Canada, a full 82% would
often make regarding purchasing travel insurance for not consider purchasing medical insurance for
themselves and family members.” relatives from abroad.
Of the respondents who were not likely to This could be problematic if a family
purchase travel insurance for their next trip, 36% member from abroad is involved in a med-
believe they are covered by their employee benefits ical emergency and requires a hospital bed.
and one in five believe they have insurance through Typically, accommodations range between
their credit card. Additionally, over 37% think they $3,000 to $5,000 per day depending on the
have provincial coverage for health insurance when hospital and choice of room.
travelling outside of Canada. “The reality is that Canadians are not alone
Said Thomas: “The general assumptions being made in their passive approach to travel medical
by many Canadians on what coverages they believe are in insurance,” Thomas said. “You should be equally
place or that are available to them illustrate an overall lack diligent in making sure your family members
of awareness that could prove to be quite costly. Check visiting from abroad are covered, especially
with your credit cards, employee benefits and provincial those who are elderly or considered higher risk.”
insurance to see what coverage you actually have before For more, go to www.InsuranceHotline.com.
12 • CANADIAN TRAVEL PRESS • DECEMBER 2, 2019
1202PG12-13A.indd 12 2019-11-28 4:07:16 PMamong them Disney,
which Beemer says
provides a very differ-
ent experience than the
one awaiting Universal
visitors. “Disney is big on
nostalgia,” she states.
“Universal is about
what’s popular right now.
We have a lot of things
that are way different
than what they do.”
Beemer says the seven
hotels each offer differ-
ent rates and, being part
of the Universal Orlando
Resort experience, each
has its own theme. For
instance, the Portofino
is based on the Italian
community of Portofino, Harry Potter fans will be in their element at Universal Orlando Resort.
with Beemer labelling it a
“realistic recreation.”
The complex also has a Hard Rock property, while Endless Summer will style and budget is you can choose from any one of them,” Beemer says.
remind visitors of surfing and ocean. Beemer adds that hotel guests will receive complimentary transfers
“The hotels are destinations unto themselves. Depending on what your to the parks.
River Cruising: so what’s the difference?
Today, river cruising is one of the most popular trends in travel, with open over six feet to bring in the sights and sounds of Europe at no
more and more Canadians discovering the charms of seeing the world sacrifice of stateroom size.
at a human pace, often in Europe, but also in other corners of the world, Because of the small size of the ships, it can be great fun to theme a
such as Southeast Asia and India. cruise. Throughout the season, Avalon offers select sailings with experts
Considering that many river cruisers have previously sailed on ocean giving insights into themes as varied as wine, photography, gardens,
cruises, the question does arise as to what they should know about how history and beer: another great way to connect with fellow passengers
the two travel styles differ. while quenching an appetite for learning. And, again, all included in the
Well, Avalon Waterways is happy to offer some example of what’s differ- price of the cruise.
ent about river cruising: And because you are in the heart of Europe, it’s easy to start off
To begin with, the size of the ship. In Europe, ships sailing along the Danube, or extend your vacation with an escorted tour or tailor-made tour of
Rhine and other rivers have a maximum width, as they must be accommo- your choosing.
dated in the numerous locks. So ocean-going ships may accommodate thou- Finally, with such a small number of passengers, the embarkation
sands of passengers, but Avalon’s Suite Ships top out at 166 passengers. and disembarkation process is seamlessly quick: a few minutes or
While it makes for a much more intimate, social experience, it also more, allowing you to spend more time relaxing in your Suite or ashore,
means that due to space constraints, some facilities such as casinos, enjoying the delights of Europe!
large theatres, shopping arcades and a vast array of dining options are not
possible. Yet with Avalon Waterways, for example, the available space is For more, sail on over to www.avalonwaterways.ca or visit www.
used imaginatively with al-fresco lunches on the roof deck and the club agentlingo.ca.
lounge/library doing double duty as a coffee bar – unlimited cappuccinos
included! Four-course dinners in the main restaurant or casual bistro din-
ners always include wine with Avalon…and no reservations or fixed seating
time is required, unlike many ocean cruises.
Inclusions on a river cruise may be surprisingly generous if you are used
to ocean cruising. On every Avalon cruise, there are three included optional
excursions at every port of call: one classic (usually a walking tour of the
city with a local guide/historian); one discovery (fun cultural engagement
such as a painting class or meeting a local farmer); and one active (perhaps
a guided hike or biking tour). On-board activities such as yoga classes are
also included in the price.
Yet, there is no sacrificing space when it comes to staterooms.
Avalon’s well-known Panorama Suites, the majority of accommodation
on its European fleet, measure a full 200 square feet – a full 30% larger
than the industry standard. Rather than a typical balcony, the Suites offer
an “open air balcony”: a window-wall stretching 11 feet wide that slides
DECEMBER 2, 2019 • CANADIAN TRAVEL PRESS • 13
1202PG12-13A.indd 13 2019-11-28 3:57:20 PMTOO BIG
CONTINUED FROM PAGE 3
I invite you to join me on a journey into the destination. Your voicemail light
world of “What if.” And after you read this, I’m is blinking and you have at least
asking you to think about what happens in your 10 emails from clients. You
province, and, if you’re in Ontario, in particular, start answering them, telling
I’m asking you to write a letter to your MPP. them to “call your credit
So close your eyes, clear your mind and card company and ask for
imagine that it’s Friday, March 42nd , 2021 and a chargeback,” or to “go
it seems like any other morning before work. to the lobby of the hotel
That’s until your phone starts blowing up with and see if any information
texts and emails from clients and co-workers. is posted.”
Seems like you’ve missed the big news – Email from trade
Albatross Airlines has ceased operations. media catches your eye
Albatross was renamed after a pri- reporting: “TICO Says Not
vate equity fund took over a decades old Enough Funds to Repatriate
Canadian airline that went on an expansion Albatross Passengers.”
whirlwind offering crazy fares in a bid to The story reports that
grow market share. Trouble was, hurricanes with only $2 million available
did major damage knocking tens of thou- to bring people home, TICO
sands of hotel rooms off the market for six believes it will need four times
months starting in the fall of 2020. as much. And, while it will begin
You flip between news channels to see the organizing relief flights, customers
scenes at Pearson of people waiting for info. may have to pay up front and apply to
Once in the office, you realize that you alone the fund at a later date. Vanderlubbe
have 38 files with Albatross, a family of five at One of your clients already called
the airport right now, 10 passengers leaving saying that their credit card company
this weekend, and 18 who are currently in des- told them that the cardholder agreement vacation. Space for return flights for your
tination. And that’s just you. excluded travel insolvencies. stranded customers shows almost all zeroes
The media has already caught the Premier The industry’s largest travel insurance and a few seats in Y and J.
and the relatively newly appointed Minister supplier issued a release stating they had Fiction? Sure, it’s fiction.
of Government and Consumer Services in an a $1 million annual cap on total claims for Impossible? How about Monarch Airlines?
early morning scrum, who said, while walking a single supplier default. How about Thomas Cook? Too big to fail?
by: “This is why we have TICO.” Estimates for the Albatross collapse Very unlikely to happen? Are you old enough to
“
Albatross has over 40 aircraft, and there currently being quoted range from $40 remember Canada 3000? That was small by
are tens of thousands of passengers in million to $50 million being needed to today’s standards. Why have a fund at all then?
cover everyone’s losses. Should the government just raise the cap and
Opposition MPPs begin calling on the make travel agencies pay double or triple the
Minister and the Premier to do some- contributions for a decade after?
thing. Meanwhile, Quebec’s massive The truth is, our fund in Ontario cannot sus-
fund and repatriation flights are covering tain a large failure. Quebec’s consumer-funded
everyone affected. one can. Why? Consumers paid a small fee on
The news gets worse when TICO EVERY travel transaction, and the Quebec fund
issues another statement in the after- quickly grew to an amount many millions more
noon advising that the Board has than they will ever need (and stopped contribu-
declared the Albatross collapse as a tions for now). Seven provinces and the entire
The truth is our fund “Major Event,” meaning no claims would US have no such fund.
be paid for six months until all claims had If our Ontario politicians believe it is the
in Ontario cannot been received. role of government to protect its citizens from
sustain a large failure. The reason for the delay is because
the total expected claims will be sub-
these harms, it should be properly funded by
consumer contributions as it is in Quebec, the
Quebec’s consumer- stantially higher than the $5 million UK and some of the EU.
cap allowed for claims. A press release If it doesn’t, it should be scrapped as they
funded one can. states that “given the size and scope of did in Australia, or never legislated at all as in
Albatross’ operations, it is likely claimants most of the world.
Why? Consumers may only get a fraction of their claim.” The coverage is full of holes, the funds inad-
paid a small fee on You let a few of your customers
know by return phone call of the latest
equate and the funding model badly broken
and entirely unfair to travel agencies in Ontario.
EVERY travel information and one long-time client Successive governments have procrastinated
rips you apart. for decades, while the industry’s flow of pay-
transaction, and the “You told me that I was protected ments has changed dramatically.
because you were part of TICO,” they raged. Every travel advisor and travel agency
Quebec fund quickly grew So much for that. owner should write to their MPP – use the
to an amount many The family of five has already
returned home and is on hold while
ACTA template that’s available at http://acta.ca
in the ACTA in Action section on the home
millions more than they you are checking alternative space. page – and point out how a large failure would
With Albatross off the market, leftover affect you personally and your clients.
will ever need. space has skyrocketed in price and the Watch for more from Richard Vanderlubbe
family decides to just forget about the in upcoming issues of Canadian Travel Press.
14 • CANADIAN TRAVEL PRESS • DECEMBER 2, 2019
1202PG03-14.indd 14 2019-11-28 3:05:27 PMTalking
have the knowledge to manage new technologies that are having great
impact on the tourism business (big data & analytics, artificial intelli-
gence, chatbots, blockchain, IoT).
talent at
So much so that the new section is being very well received by the
main industry companies and organizations, who understand the need to
have this talent as a strategic factor for competitiveness. Recruiting and
head-hunting companies are also seeing in FITUR TALENT the possibility
FITUR
of expanding their business in such a dynamic sector as is tourism.
FITUR TALENT hosts all type of hospitality companies, travel agen-
cies, OTAs, GDSs, airlines and aeronautics companies, road and sea
passenger transportation companies, MICE, metasearch engines,
entertainment companies, specialised training centres, universities,
business schools, recruiting and consultancy companies, among others,
both national and international.
The World Tourism Organization, the World Travel & Tourism Council,
2020
the Spanish Confederation of Hotels and Tourism Accommodation, the
Instituto Tecnológico Hotelero, as well as recruiting companies such as
TURIJOBS and TH Professional Search, HOSTELEO and LINKERS, training
centres such as the University of Glion or Les Roches Marbella and hotel
chains such as MELIÁ HOTELS INTERNATIONAL and PALLADIUM HOTEL
GROUP, have already confirmed their participation.
During the FITUR TALENT conference and activities program, there
will also be presentations and discussions on data and reports that will
enable participants to make decisions pertaining to the identification and
development of skills, talent recruitment and retention, ongoing learning,
or syllabi that will be required in coming years, among other issues.
FITUR TALENT will launch with a warm welcome at
FITUR 2020. The new area at FITUR highlights people, About FITUR
their talent, skills and professional qualification as a Organized by IFEMA, FITUR 2020, the International Tourism Fair, will be
competitiveness factor in the present and future of the held from the January 22 to 26, at Feria de Madrid. This large global meet-
global tourism industry. ing point for tourism professionals is preparing one of the most compre-
The World Tourism Organization, the World Travel & hensive editions, with Korea as a Partner Country, where sustainability,
Tourism Council, among other organizations, as well as technology and specialization will continue to be at the forefront. This will
recruiting companies, training centres and hotel chains, will all take place within the celebrations for the 40th anniversary, a special
participate in this first edition. occasion that will be the culmination of a whole series of initiatives that
FITUR TALENT will highlight people, their talent, are already in motion, with the aim to provide continuity to the successful
skills and professional qualification. In a time of con- and rising trajectory of FITUR. During the latest edition, FITUR attracted
stant changes, companies must have people who are 10,400 participating companies, with over 253,000 attendees.
prepared to interact with the new digital tourist and who For more, go to www.fitur.es.
DECEMBER 2, 2019 • CANADIAN TRAVEL PRESS • 15
1202PG15.indd 15 2019-11-28 3:21:34 PMTODAY’S TOP HEADLINES DELIVERED
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