Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks

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Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks
Distributed Energy Resources
Forum
Steve Halsey
DER Development Manager

20th September 2021
Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks
Purpose

  An opportunity to seek your views and thoughts and ask for
  your input in emerging issues and challenges including our
  service delivery plan and slightly further ahead our planning
  for the next price control - ED2

  ………..and of course a bit of networking (of sorts)

                                                                  2
Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks
Housekeeping
                                                               All microphones will be muted – please
   If you wish to raise your hand to ask a                     unmute/mute your microphone by using
   question, please press here                                 this button

                                             Last time                                Today

                                                                 Slides will be made
   If you are having issues or wish to leave
   a message or question in the chat –                         available after the event
   please this function

          • No need to be on your camera, as long as you can see and hear the presentations

                                                                                                        3
Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks
Agenda
  Time          Subject                                                       Who
  9.30-9.40     Welcome & Introduction                                        Steve Halsey & Mark Adolphus
  9.40-10.00    Service Delivery Plan - Incentive on Connections Engagement   Steve Halsey
  10.00-10.15   Significant Code Review                                       James Devriendt
  10.15-10.45   DERMS (distributed energy resources management system),       Matt White, Yiu-Shing Pang, Dr Rita
                Open Data Portal & Network Headroom Report                    Shaw
  10.45-10.50   Break
  10.50-11.10   Quicker and More Efficient Connections - updated              Will Bowen
  11.10-11.35   Innovation                                                    Rob Greenoak
  11.35-12.05   Generator Owner/Operator - Variety of subjects/topics         Richard Wilson/Saleem Naeem
  12.05-12.30   ED2                                                           James Devriendt
  12.30-13.00   Q&A                                                           Steve Halsey

                                                                                                                    4
Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks
Welcome & introduction
Steve Halsey
Mark Adolphus – Director of Connections
Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks
Who’s here today

    Steve Halsey   Mark Adolphus James Devriendt   Yiu-Shing Pang   Matt White     Dr Rita Shaw

     Will Bowen    Rob Greenoak   Richard Wilson   Saleem Naeem       Holly        Nigel Turner
                                                                    Woolliscroft

                                                                                                  6
Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks
Setting the scene
Mark Adolphus
Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks
Context and headlines
                                                  COVID-19

                                       Generation from coal 0-5%
                                               West Burton

                6th September 2021
   Wind power dipped to just 2.5 per
  cent, down from 21 per cent at the
         same time the week before.
Balancing Mechanism hit a record high of £4,037.80/MWh

        Green Recovery Plan
86 applications total value of ~£66m
          EPN – £45.5m
          SPN – £12.2m
          LPN – £8.4m
147MVA of capacity                                                 8
Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks
Service Delivery Plan –
Incentive on Connections
Engagement (ICE)
Steve Halsey
Distributed Energy Resources Forum - Steve Halsey DER Development Manager 20th September 2021 - UK Power Networks
Our Service Delivery Plan
24.21   Roll-out revised queue management connection                Process rolled-out by target   July 2021
        milestones process in line with ENA programme               date
25.21   Publish customer journey with SLAs and checklist of key     Customer journey published     September 2021
        activities associated with the provision of a generation    by target date
        connection
26.21   Review the implementation of the effectiveness of the       Report published by target     October 2021
        Outage Planning Tool                                        date
27.21   Agree and implement enhancements to the DG mapping          Enhancements implemented       March 2022
        tool                                                        by target date
28.21   Publish a guidance document on the Statement of Works       Guidance document              October 2021
        (SoW) Process to include timescales and cost. Further       published by target date
        consider if visibility of the process/applications can be
        provided

                                      32 initiatives, 5 specifically for DER

                                                                                                                    10
28.21 – Statement of Works                                                 Within 3 months

                                                                UKPN           NGESO             TO
                                                                                                             Is PP
                                                               initiates
                                                                 SoW
                                                                              Processes
                                                                                SoW
                                                                                              completes
                                                                                                SoW        required?    N       Advise
                                                                                                                               customer
                                                               Process       application     assessment
                                                                                                              Y

                                                             Statement
                                                                                                            Advise
                                                              of Works                                     customer
                               Within 4
                                weeks                          process

                                UKPN       Materiality
                                                              Customer                                        UKPN
       UKPN                    confirms    Headroom
      provides
                   Customer
                               which of    and Fault          confirms                Project               initiates
     Connection
                  Acceptance
                      **
                                 three        Level      N      OK to               Progression
                                                                                                             Project
                                                                                                          Progression
       Offer*                   routes     headroom            proceed
                                                                                                            Process
                               relevant     available

                                               Y                                                                                                NGESO          UKPN
                                                                                                            Project           NGESO
                                                                                                                                               submits         issues                 UKPN signs
                                                                                                          Progression        confirms                                     Customer
                                          Appendix                                                         submitted         Technical
                                                                                                                                              Modification   variation
                                                                                                                                                                         Acceptance
                                                                                                                                                                                      Modification
                                                                                                                                               Offer to       offer to                  Offer
                                          G process                                                        to NGESO         Competence
                                                                                                                                                UKPN         customer

                                                                                                                              Within 5
                                             UKPN                                                                              days
                                            updates                                                                                                                                      NG TO
                                           App G and           Advise                                                                                                                 programmes
                                           submits to         customer                                                                                                                   Works
                                             NGESO
                                                                                                                                    Within 3 months

                                                                                                                                                                                             11
25.21 Customer journey
   Customer/ICP                                                                                                      MAX 90 DAYS

                         Standard
Utilises available   Application Form
  info/attends       (SAF) submitted
surgery session         – Parts 1-3
         Pre-
      application          Application
         and                  and                Assessment and design            Connection Offer                       Acceptance
        project           information
       planning

                     Request             Assessment and                  Issue Connection Offer and
                     upfront A&D         high-level design                     checklist of post
                     charge                 undertaken                      acceptance activities.
                                                                           Notify likely impact on T

                                                              MAX 90 DAYS
   UK Power Networks

                                                                                                                 PGMD is a living document

                                                                                                                                             12
                                                                             UKPN/Customer engagement as necessary
25.21 Customer journey
 Customer/ICP
                                                               Option B/C
                                                                                                                         Issue commissioning
                                                                                                  Update PGMD             programme 28 days
                                                                                                  as necessary          before commissioning
                                  Review NP

                                                                  Agree Engineering Solution
                  Issue                                                                                  Design                                    Sign & return
                                  report and                                                                                   Construction
                 PGMD                                                                                 submission/                                  Connection Agreement
                                     issue                                                                                     and delivery
                                                                                                        approval                                   and SRS
                                  compliance
                 MAX 28
                  Days              report

 Acceptance                                MAX 12 weeks
                                                                                                                                                  Commissioning           Energisation

                 MAX 40 WD
                                    Assess compliance report                                                                                   Issue EON      Issue ION          Issue FON
              Issue Network                                                                                Construction and delivery                       WT undertaken
              Parameters report
                                                                                                                                                                                    Check results are
                Confirm impact                                                                                                                                                      between planning
                      on T                                                                              Undertake      MPAN issued                                                  and compatibility
                                                                                                       construction                                                                  levels – Monitor
                 Initiate PP
                                                                                                         activities Issue Draft Connection                                            for 12 months
                 if required
                                                                                                                    Agreement and SRS
 UK Power Networks                                              Option A

                                                                                                                         PGMD is a living document

                                                                                                                                                                                                   13
                                                                                               UKPN/Customer engagement as necessary
Significant Code Review
James Devriendt
Head of Commercial Services
Connection Charging Boundary - Proposals

   •   Demand Connections to move to shallow charging boundary
   •   Generation connections to move to shallowish charging boundary

        •    Reinforcement part-charged to connecting customers at connection voltage only

        •    High Cost Cap rule retained

   •   Transmission charges will continue to be passed to connecting customers where applicable
   •   Intended implementation for connection requests made after 1 April 2023
   •   ECCR interaction acknowledged; Ofgem wish to avoid amending ECCR(2017)

   Notes:

   •   Weakening of location signal, and therefore heightened risk of inefficient investment acknowledged
   •   Advised to expect little or no change to possible subsequent DUoS reforms

                                                                                                            15
Access Rights – Proposals
 •   Ofgem will define certain access rights choices at distribution
      •   Non-firm – users choose % of time (no. of hours) they can be curtailed. Once
          agreed, DNOs wanting additional curtailment must procure it
      •   Time-profiled rights. Applies to a % of user’s import/export. During peak, users can
          have no, reduced or non-firm access. Time profile may vary seasonally
      •   DNOs to develop common approach and guidance to monitoring and enforcement
          – may require additional control/monitoring equipment (expected for non-firm) at
          user cost/risk
      •   Although existing users access rights not affected, they have option to change
          (expect most non-firm users to apply for firm access as zero cost)

 •   Options not taken forward
      •   Non-firm access defined by physical conditions, no. of curtailments, or energy
          curtailed.
      •   ‘Financially firm’ access at distribution; ‘Connect and Manage’ arrangements at
          distribution
      •   Defining access rights for small users (with no agreed capacity)
      •   Changes to rights at transmission
      •   Shared access (although further trialling via ENA encouraged)                          16
TNUoS Charging for SDG - Proposals

    •   SDG >1MW face TNUoS charges as for LDG (>100MW) now
    •   SDG
UK Power Networks’ View

•   Positive towards Ofgem’s ‘minded-to’ position
       •   Some improvements to drive efficient investment suggested in our response
       •   Gaps in definition of access arrangements – keen to contribute to further definition
       •   Implementation on 1 April 2023 likely to cause transition impacts on DNOs and
           customers
            •   UK Power Networks suggested implementation immediately after decision, or at least
                phased introduction

•   Significant Impact on our ED2 business plan – additional DUoS cost
       •   Directed to submit final business plan based on ‘minded-to’ position
       •   Major Connections Strategy largely un-impacted
            •   Commitment to re-classify some non-contestable scope requires further thought

                                                                                                     18
•   We expect intent of the ‘minded-to’ position to remain in Ofgem’s final decision
Distributed Energy Resources
Management System (DERMS),
Open Data Portal & Network
Headroom Report
Matt White, Yiu-Shing Pang and Dr. Rita Shaw
What is DERMS?

DERMS – Distributed Energy Resources Management System

Why Change?
                                                         Distributed Energy Resources Management system
• ANM has become                   DSO Platform                              (DERMS)
  synonymous with Flexible                                                    [previously ANM]
  Connection product

• The platform being rolled out
  by UK Power Networks can            Smart
  facilitate much more than just     Network        Flexible    Flexibility     RDP       Active     Power      Optimise
                                                  Connections    Services     Services   Response   Potential    Prime
                                     Products
  Flexible Connections

                                                                                                                           20
EPN DERMS Live 15th September

  • DERMS capability successfully implemented in EPN.
  • The nine “ANM 100” customers are migrated from the legacy system over to the new
    STRATA DERMS
  • This enables new connections starting next month in the Norwich area.
  • PowerOn has now been integrated and enhanced to model and integrate flexible
    connections with the Control Room.
  • This gives customers enhanced comms, better reporting and allows DERMs to be scaled to
    future demand.
  • Getting this live is a major step towards supporting our flexible customers, meeting UK
    Power Networks commitments and our ambition to be the leading DSO.

                                                                                              21
Open Data Portal

Yiu-Shing Pang
Open Data Manager
Objectives

             • Explain our aims in developing an Open Data Portal
             • Digitalisation Strategy and Action Plan (what we plan to do)
             • How we will determine what to publish and when (triage and
               prioritisation – stakeholder driven)
             • Demonstrate the Portal (video from July 2021)
             • Provide additional insight into the planned Portal launch – 1
               October

                          opendata@ukpowernetworks.co.uk                       23
Why are we doing this?

            • Energy Data Task Force (EDTF) recommendations > Energy
              Digitalisation Task Force (EDiT)
                  • Presumed open
                  • Open Energy Data is a key enabler of Net Zero, DSO
                  • Facilitating open innovation
            • Benefits to customers, UK Power Networks and UK plc.
                  • Better visibility, time and money saved, easier
                    connections
            • Aspirational to be a single source of truth, that internal and external
              users can refer to.
                                                                                        24
                           opendata@ukpowernetworks.co.uk
Our Digitalisation Strategy and Action Plan (DSAP) –
for our stakeholders:

            • Reliability
                 • Ensuring confidence in the data created (Data quality)
            • Accessibility
                 • Opening up and making intelligible key datasets available
                    (Open Data Portal)
            • Interoperability
                 • Allowing access via industry-standard, technology agnostic
                    mediums. (Common Information Model - CIM)
            • Link

                         opendata@ukpowernetworks.co.uk                         25
Triage

                                          • Formal framework developed
                                            with ODI support to holistically
                                            triage datasets, to determine
                                            how it should (or not) be
                                            released.
                                          • Transparency and good
                                            governance: Methodology will
                                            be published, along with results
                                            on the Portal
                                          • Priority: Retrospective >
                                            Reactive (stakeholder – driven)
                                            > Proactive

         opendata@ukpowernetworks.co.uk                                        26
Enabling Open Energy Data webinar: Regen and UK Power Networks -
YouTube

               opendata@ukpowernetworks.co.uk                      27
Open Data Portal Launch – 1 October

           • Data catalog: Primary and Grid substations, ECR, LCT, LTDS, NHR, soil and
             earthing data – all openly licensed CC BY 4.0
           • Data request form – what would you like us to release?
           • Map and chart builders, API, flat files
           • Data Glossary – metadata and machine readable data
           • Publication of data triages and requests – transparency
           • Currently beta testing
           • Two events: a launch event early October; and at the end of October – a
             follow up event to feedback to us.
           • By the end of the year, the Open Data Strategy will be published
           • We welcome engagement, please get in touch, tell us what data you
             want
                          opendata@ukpowernetworks.co.uk                                 28
Network Headroom Report
Dr. Rita Shaw
Network Development Engineer
Network Headroom Report

      Our example Network Headroom Report is now live

                                                        30
Distribution Future Energy Scenarios (DFES)

                                              31
Scope of the example Network Headroom Report

           •   For all substations in our Long Term Development Statement (LTDS)
                   • But to 2050 instead of 2023, and over multiple scenarios
                   • Demand Headroom = peak demand – capacity for demand
                   • Generation Headroom = peak generation – capacity for generation
           •   Consistent with our 4 Distribution Future Energy Scenarios (DFES) and our plan for the network
           •   Shows where additional capacity required in those scenarios – from flexibility or reinforcement
           •   Based on 2019/20 and 2020 data – supports consultation on the form of the future annual report

                                                                                                                 32
Greater visibility but not the whole picture…

             •   Medium term view of additional capacity requirements
             •   Not latest view of network
                    • Next report based on LTDS November 2021
             •   Not latest view of available capacity or accepted connections
                    • DFES forecast view of future demand and generation.
                    • Assumes % of accepted connections each year will proceed,
                        spread over an area.
             •   May not be capacity at your point of connection
                   • Additional factors e.g. voltage may be relevant
                   • The connections team is here for you!
             •   Simplified initial methodology, especially for generation

                                                                                  33
Network Headroom Report

          Feedback please by mid October to

          networkdevelopment@ukpowernetworks.co.uk

          with NHR/NDP in the subject line
                                                     34
Network Development Plan

    Every DNO will publish a Network Development Plan (NDP) in May 2022 including headroom reporting.
    We are now developing our plans to deliver this.

                                                                               At the end of August, the ENA
                                                                              Open Networks project published
                                                                                 ‘Proposals for the Form of
                                                                                   Statement of the NDP’

                                                                                                                35
Let’s take a break
Quicker and more efficient
connections
Will Bowen – Regulation and Compliance
Manager
Management of Capacity

  • UK Power Networks went live on 1st July 2021 for applications
    where either:
    • the requested generation is 1MW or above and / or
    • the connection requires EHV work (including demand connections)
  • The revised milestone table will appear/has appeared in
    quotations issued where the application date is on or after the
    1st July 2021
  • For generation connections the new Energy Network
    Association (ENA) Queue Management Milestones will replace
    the existing QMEC (Quicker More Efficient Connections)
    Milestones, where the application date is on or after 1st July
    2021.

                                                                        38
Reminder / refresh - Queue Milestones

  •Industry Direction:
    • Energy Network Association (ENA) Open Networks Project: establish
      consistent and effective processes within Distribution and Transmission
      to lay foundations for the smart energy grid
      • Introduction of Distribution and Transmission Queue Management Milestones is
        one of many products to this end
    • Ofgem ED2 Business Plan: better usage and allocation of capacity,
      efficient investment, quicker access to the network
    • Objective is to minimise capacity lost to slow moving / stalled
      connections that could be utilised by ‘ready’ projects.

                                                                                       39
Milestone Table

• Quotations will start appearing with the
  updated Milestone table – very similar to
  the QMEC (Quicker More Efficient
  Connections) Milestone Table in offers
  issued from c2017
• Includes a new Project Commitment
  Milestone (primarily for Transmission
  Offers)

                                              40
Next Steps – Queue Milestones

                      • UK Power Networks will continue to send quotes with the Milestones
     Q4 2021
                        included – opportunity for customers to discuss with their Project
                        Managers where unclear

     Q1 / Q2          •   Opportunity for UK Power Networks and Customers to discuss progress
      2022                of milestone achievement, flagging issues early to allow us consider
                          options

                     •    Quotations accepted late 2021 / early 2022 that have not made (or at
     Q3 / Q4              least evidenced) any progress may start moving to more formal
      2022                escalation and ultimately cancellation. This is likely to be limited to early
                          milestones (Planning Permission, Land Rights)

                                                                                                          41
Innovation with Connections
Rob Greenoak
Innovation Programme Manager

September 2021
Innovation in Numbers

                        43
Innovation Delivered

   Timed               Profiled
   Connections         Connections

   Smart Connect
                       Continuous
                       Improvement
   Network Vision
                                     44
Innovation in Action

 Transport                                     Heat
                                                                    Electricity
 Optimise Prime*                                                    Active Response*
 Voyage                                                             Constellation*
 Shift                                                              Energy Exchange
                                   Transport          Electricity   Envision
 Heat                                                               LoadShare
 Heat Street
 CommuniHeat

                                                                                       45
 *Network Innovation Competition
Innovation Pipeline

                                                               How can I reduce
              How can I get        Where is my                  my connections
            connected quicker?                                      costs?
                                 application in the
                                    process?

                                                      What time is
                                                        lunch?
Engaging with Innovation

             My Idea                        Network Innovation Allowance
                                              Summary Report 2020-21

 https://innovation.ukpowernetworks.co.uk                                                Innovation@ukpowernetworks.co.uk
               /submit-an-idea
                                            https://smarter.energynetworks.org/annual-
                                                       innovation-summary/

                                                                                                                            47
Operational Information
Richard Wilson
Agenda

         •   Network Vision
         •   Outage Impact for Connections
         •   ENA EREC P18 – Circuit Complexity
         •   Utilization of Services
         •   Operational Data Sharing
         •   GC0117 – Generator Sizing

                                                 49
Network Vision – Outage Planning Web Portal

            https://networkvision.ukpowernetworks.co.uk/
            Contact us mbx-networkvision@ukpowernetworks.co.uk

                                                                 50
Network Vision – Outage Planning Web Portal

 Usage
 • 244 customers (161 at time of last forum)
 • 618 customer supply points
 • 5748 Outages (constantly updating the
    historic data)

 Benefits to customers
 • Self service to search for data
 • Automated emails for impact to customer
   sites
                                               51
Network Vision – Outage Planning Web Portal

           Supporting our Customers
           • Bi weekly training / Q&A sessions
           • Ad-hoc available to suit customers

           Continuous Improvement
           • Internal / External feedback will lead to
             changes to benefit you
           • Tell us what you want and need
                                                         52
Network Vision – Outage Planning Web Portal

           Improving with your help
           • Successful setup of live platform to customer
             asset management tool link via API

           Future Trial
           • Will be integrating with market platform tool
             for Innovation Trial to procure services in
             operational timeframes
                UK Power Networks - Energy Exchange
                                                             53
Network Vision – Outage Planning Web Portal

         >85% positive response
         “We have only been energised a few weeks now and although we
         understand more works are taking place on the wider network we are
         normally blind to the outage plans. We are getting sight of outages that
         will affect us through the network vision tool and its emailing system,
         which will enable our operational team to plan ahead or trigger us to
         discuss our needs with UKPN.

          This is a fantastic tool and we look forward to using it more in the
         future”. Gary Camplejohn Harmony Energy

                                                                                    54
Outage Impact Information for Customers

   • Customers request historic outage statistics as part of due
     diligence
   • Currently a manual process which can take several working
     days for response
   • Data exists in Network Vision for existing customers

                                                                   55
Outage Impact Information for Customers

  Proposal                                                                       Number of days of outages leading to potential
                                                                                                  constraint

  • Webpage showing report with planned and                           30

                                                                      25

    unplanned outage historic by site or circuit                      20

                                                                      15

  • Trial in SPN region                                               10

                                                                       5

  • What do you want/need?                                             0
                                                                           Jan   Feb   Mar    Apr    May      Jun    Jul     Aug    Sep     Oct   Nov   Dec

                                                                                         Circuit for connection     GSP/BSP supply to Circuit

  • Any customers currently requesting this
    information willing to assist in trial?
 UK Power Networks will be conducting a survey as per our Service Development Plan during October

 “Review the implementation of the effectiveness of the Outage Planning Tool”
                                                                                                                                                         56
EREC P18 – Circuit Complexity

 • 132kV to 22kV Circuit Complexity
 • DNOs generally applied to EHV but without
   consistency, will now provide consistent
   approach to application across all DNOs
 • Implementation from Q1 2022
 • Requirements will not be retrospective – will
   only apply to new applications

                                                   57
Utilisation of Customer Provided Services

                                            58
Utilisation of Customer Provided Services

            Contract in place to provide post fault
            response.

            Allows UK Power Networks to restore all
            customers in the event of a fault within
            minutes – faster than historic option of
            mobile generation

                                                       59
Utilisation of Customer Provided Services

    • Delivers new connections faster
    • Allows work to be planned more efficiently for
      available resource
    • Provides additional revenue stream

    • More planned works in 2021.
    • Look for tenders on Piclo Flex

                                                       60
Operational Data Sharing

           Open Networks Workstream to standardise
           publish operational data
           • Network usage
           • Curtailment
           • Outage
           See what the networks are actually doing

                                                      61
Operational Data Sharing

   UK Power Networks DSO
   Dashboard – Setting the
   standard for what DNOs
   should provide
   UK Power Networks DSO
   Dashboard - Grid Supply
   Areas - Grafana
   (ukpowernetworks.co.uk)

                             62
Operational Data Sharing

           Open Networks
           Open Networks: developing the smart grid -
           Energy Networks Association

                                                        63
Grid Code Change GC0117

          Proposal to align small/medium/large
          requirements for generators across the UK

                                                      64
Grid Code Change GC0117

          Impact to new connections:
          • Requirement to contract with National Grid
          • More onerous connection process
          • More onerous and regular planning data
            submissions
          • More work for customers

                                                         65
Grid Code Change GC0117

          Live Industry Questionnaire (Open until 27th Sept)
          https://forms.office.com/r/UTWTX15aAD

          This could impact all new connections >=10MW

                                                               66
ED2 – an update
James Devriendt
ED2 Timing Plan

                  Today

           •

                          68
Proposed Commitments & Metrics
    ‘Minor Connections’ will remain as ED1 – BMoCS* & AtTC/Q incentives

    ‘Major Connections’, defined as everything else is subject to a strategic delivery incentive
        • Like Incentive on Connections Engagement (ICE) in ED1, down-side only and based on market segments not
               to have passed the competition test

    Major Connections Strategy drafted with 4 key commitments:
       • Customer satisfaction survey, similar to BMoCS
       • Customer engagement / wider services satisfaction score
       • Improved digitisation / access to network records, asset data and forecasted capacity
       • Further de-classification of non-contestable services

    Ofgem pushing for common metrics and have short-listed the following for further discussion in the autumn:
        • Customer survey of quotations and connections        
        • Survey of engagement / wider services                
        • Average time to quote (only in some sectors)         

* Broad Measure of Customer Satisfaction
                                                                                                                 69
** Average time to Connect/Quote
Competition Test
HSS & Connections Roadshow

                 • Last reviewed by Ofgem in 2013
                 • Consultation issued on 18-Jun on whether and how to review competition test
                 • Ofgem aim to complete process ahead of final business plan submissions

                                                                                                 70
Thank you – any questions
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