DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...

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DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...
DUBAI’S HERO EXPERIENCES
                          Season 2020 / 2021

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                                                                 Telephone +971 4 440 9827 | Whatsapp +971 54 425 4995
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                                                                 www.hero-experiences.com | info@hero-experiences.com
DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...
Hero Experiences was founded as the parent company for Dubai’s leading outdoor experiences.           Dubai possible. As pioneers in their respective categories, the companies under the Hero Experiences
Our collective vision is to create empowering and unique experiences for people in the most           umbrella offer distinctive land, sea and sky adventures in Dubai.
sustainable and innovative ways possible.
                                                                                                      All of the Hero Experiences strive to inspire, empower and educate people. Whether it’s by
Sustainability is at our core; our mission is to create extraordinary moments while also protecting   experiencing Dubai’s culture, discovering the great outdoors, embarking on a new adventure or
and preserving the natural environment and local cultures which make these must do experiences in     ticking a once-in-a-lifetime activity off the bucket list!

     ECO AND LUXURY DESERT SAFARIS                                              DUBAI’S OFFICIAL HOT AIR BALLOON                                    DUBAI’S ONLY SELF-DRIVE BOAT TOURS
DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...
COVID-19 Protocols
The safety and wellbeing of our guests and staff has always been our priority and as a responsible tourism
company, industry leading health and safety standards are at our core.
In light of COVID-19, we have taken this opportunity to further enhance these standards while
maintaining the premium quality of our experiences.

BUREAU VERITAS SAFEGUARD LABEL: FIRST IN THE WORLD
The Hero Experiences Group has been approved by Bureau Veritas, the independent global leader in
inspecting and certifying companies’ quality, health and safety, environmental protection and social responsibility.
Our Desert Safaris, Hot Air Balloon and Self-drive Boat tour companies are the first worldwide of their kind
to have secured the SafeGuardTM Hygiene Excellence and Safety Label. This means that our protocols are
compliant with local regulations, recognized industry best practices, and approved by leading epidemiologists.

WORLD TRAVEL AND TOURISM COUNCIL’S SAFE TRAVELS
Our protocols are approved by the World Travel and Tourism Council’s ‘Safe Travels’: Global
Protocols & Stamp for the New Normal. These regulations are developed and updated according to
the World Health Organization (WHO) and CDC guidelines.

As a group of companies we have also implemented further protocols to ensure that we:
·    Lead the industry with enhanced sustainability measures.
·    Exceed expectations and requirements for COVID-19 with fully trained safety officers and extensive
     staff training.
·    Use discreet innovative technology to enhance our product offering, ensuring that our guests can
     enjoy their experience without feeling like they are visiting a medical facility.
·    We will never hire external, freelance staff, vehicles, food and beverage so we can ensure our guests only
     come into contact with staff who we can guarantee have been trained, checked and regularly tested.
For the latest COVID-19 updates and to learn more about the Hero Experiences Group Protocols,
please click here.
DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...
DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...
Heritage Collection

HISTORY REDISCOVERED
We welcome you to the hospitality of our Heritage Collection.
This collection is perfect for guests seeking an authentic and unique experience.What sets
our Heritage Collection apart is our private collection of museum quality 1950’s Land Rovers,
our Bedouin camps built out of natural wood and stone, nestled inside the privacy of a
Royal desert retreat, Emirati cuisine prepared using traditional methods and demonstrations
of cultural entertainment. Our safaris are an exploration of native wildlife; we respect the
conservation of the natural desert habitat and promote this on the desert safaris.
DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...
Heritage Desert Safari
Evening Safari - Duration 7 hours
Operating - Daily

                                                                                                         Voted as one of
                                                                                                     the Top 10 Experiences
                                                                                                        in the Middle East

                                    Adult: AED 595, Child: AED 495 (5-11yrs)
AED 595                             Private Vehicle up to: 2 Guests AED 3,000 / 4 Guests AED 3,600

per adult                           6 Guests AED 4,200 / 10 Guests AED 5,900
                                    Specific guest number prices available
DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...
Embark on a wildlife drive in the Dubai Desert Conservation
                                     Reserve in a 1950’s vintage Land Rover, watch a falcon show, feast
                                     on Emirati cuisine and enjoy cultural entertainment.

  Private vintage   Adventure Pack    Wildlife Safari   Falconry    4-Course     Camel Rides       Cultural
Land Rover option                                                    Dinner                     Entertainment
     available
DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...
Camel Desert Safari
Evening Safari - Duration 7 hours
Operating - Daily

                                                                                   Voted as one of
                                                                               the Top 10 Experiences
                                                                                  in the Middle East

Explore the Dubai desert on a 45-minute camel safari.
Watch a falcon show, feast on Emirati cuisine and enjoy
cultural entertainment.

AED 595                               Adult: AED 595
                                      Child: AED 495 (5-11yrs)
per adult                             Private vehicle available upon request
DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...
Adventure Pack   Camel    Wildlife   Falconry   4-Course      Cultural
                 Safari   Spotting               Dinner    Entertainment
DUBAI'S HERO EXPERIENCES - Season 2020 / 2021 - Hero ...
Private Night Safari                                                            Explore the desert at night with your private
                                                                                Conservation Guide. Enjoy a 3-course dinner, go on a

& Astronomy
                                                                                celestial journey in a professional astronomy session
                                                                                and learn Astrophotography tips to capture mesmerising
                                                                                photos of the night sky.
Evening Safari - Duration 5 hours
Operating - Daily

Starting from                       Private Vehicle up to: 2 Guests AED 2,200

AED 2,200
                                    4 Guests AED 2,600 / 6 Guests AED 3,000
                                    10 Guests AED 3,800
per private vehicle                 Specific guest number prices available
Private Vintage   Adventure Pack   Nocturnal Wildlife   3-Course   Professional   Nocturnal
 Land Rover                             Safari           Dinner    Astronomer     Eco Walk
Overnight Desert Safari
Overnight Safari - Return by 10am the next day
Operating – Daily from 1st October to 15th May

Enjoy the signature Heritage Desert Safari with the addition of an
overnight stay at an authentic Bedouin camp in the comfort of a private
Arabic stone dwelling. Awake to a gourmet à la carte breakfast.

                                        Adult: AED 995, Child: AED 795 (5-11yrs)

AED 995                                 Private Vehicle up to: 2 Guests AED 3,800 / 3 Guests AED 4,500
                                        4 Guests AED 5,200 / 6 Guests AED 6,600 / 10 Guests AED 9,400
per adult
                                        Specific guest number prices available
Private vintage   Adventure Pack   Wildlife Safari   Falconry   Dinner &    Camel Rides      Cultural
Land Rover option                                                 Breakfast                 Entertainment
     available
Heritage Falconry & Wildlife Safari
Morning Safari – Duration 5 hours
Operating – Daily, from 1st October to 15th May

Witness a 75-minute falcon show and interactive birds of prey
demonstration. Enjoy a traditional Emirati breakfast and go on a wildlife
drive in vintage Land Rovers in the Dubai Desert Conservation Reserve.

Starting from                           Adult: AED 525, Child: AED 425 (5-11yrs)

AED 525
                                        Private Vehicle up to: 2 Guests AED 2,000 / 3 Guests AED2,250
                                        4 Guests AED 2,500 / 6 Guests AED 3,000 / 10 Guests AED 4,000
per adult                               Specific guest number prices available
Private vintage   Camel Rides   Adventure Pack   Wildlife Safari   Traditional   Falconry
Land Rover option                                                     Breakfast
     available
Bedouin Breakfast &
Love Lakes Desert Safari
Duration is 4-5 hours
Operating - Sunday to Thursday, from 1st October to 15th May

                                      Adult: AED 525, Child: AED 425 (5-11yrs)

AED 525                               Private Vehicle up to: 2 Guests AED 2,000 / 3 Guests AED2,250
                                      4 Guests AED 2,500 / 6 Guests AED 3,000 / 10 Guests AED 4,000
per adult
                                      Specific guest number prices available
Experience life as a Bedouin nomad and embark on a cultural journey
                                  into the past. Discover what Dubai was like back in the days when
                                  nomadic Bedouin wandered the rolling sand dunes of the desert in
                                  search of food and water. Learn how these hardy and resourceful
                                  people herded, hunted, camped, and thrived in the ultimate
                                  cultural safari. End your morning with a wildlife safari in the Dubai
                                  Desert Conservation Reserve or head over to the Al Marmoom
                                  Conservation reserve for a walk around the iconic Love Lakes.

  Private vintage   Camel Rides      Falconry      Love          Bedouin         Traditional    Cultural
Land Rover option                                  Lakes          Village         Breakfast     Activities
     available
Platinum Collection

LUXURY REINVENTED
We are proud to present the Platinum Collection. A range of prestigious tours and
safaris created for discerning travellers who expect the highest level of personalisation,
service and attention to detail. After all, we are not just providing a luxury tour, we have a
greater role: we are introducing you to Dubai. From our fleet of luxury Range Rovers to
the excellent level of service from our staff, fine-dining experience and the breath-taking
private desert oasis setting inside the grounds of a Royal desert retreat, this will be a once
in a lifetime experience!
Platinum Desert Safari
Evening Safari - Duration 7 hours
Operating - Daily

AED 1,750                           Adult: AED 1,750, Child: AED 1,500 (5-11yrs)
                                    Private vehicle up to: 2 Guests AED 6,000
per adult                           3 Guests AED 6,500 / 4 Guests AED 7,000
Explore the desert in an ultra-luxurious Range Rover, enjoy a world-
                                   class falconry show and a sunset camel ride. Savour a fine dining
                                   experience of 6-courses prepared by your chef under the stars at a
                                   private oasis.

Private luxurious Range   Wildlife Safari     Falconry      Camel Rides       6 Course         Fire Show
 Rover option available                                                        Dinner
Conservation Drive
& Breakfast at Al Maha
Morning Safari - Duration 5 hours
Breakfast at Al Maha Desert Resort & Spa
Operating - Daily

                                     Adult: AED 650. Private Vehicle up to: 2 Guests AED 2,100

AED 650                              3 Guests AED 2,350 / 4 Guests AED 2,600
                                     Please inform us if you are travelling with children below 10 years
per adult                            old as they are not allowed at Al Maha Desert Resort & Spa.
                                     We will organise alternative arrangements.
Embark on a nature safari inside the Dubai Desert Conservation
Reserve in luxury Range Rovers. Explore a remote desert lake
which is also a bird sanctuary. Enjoy breakfast at the famous
Al Maha Desert Resort & Spa.

                  Private luxurious Range   Wildlife Safari   5-Star Breakfast
                   Rover option available
Platinum Falconry
& Wildlife Safari
Morning Safari – Duration 5 hours
Operating – Daily, from 1st October to 15th May

                                      Adult: AED 895

AED 895                               Private Vehicle up to: 1-3 Guests AED 3,100
                                      4 Guests AED 3,580
per adult
                                      Children below 10 years are not allowed on this tour
Watch a 75-minute interactive falconry and birds of prey demonstration
                  while discovering ancient training techniques. Enjoy a gourmet breakfast
                  served at an exclusive desert oasis and embark on a wildlife drive in the
                  Dubai Desert Conservation Reserve in Range Rovers.

Private luxurious Range      Camel Rides        Wildlife Safari    Gourmet           Falconry
 Rover option available                                            Breakfast
Royal Platinum Desert Experience
Evening Experience – Duration 7 hours
Operating – Daily

Enjoy a 6-course fine dining menu of delicacies such as lobster or
Australian steak, prepared by the onsite chef and enjoyed next
to beautiful oasis at a private desert retreat. Explore the desert
in luxury Range Rovers and get treated to a private falcon show.
Whether you prefer a saxophonist, harpist or guitarist you can
choose as the experience is customisable.

AED 13,500
                                         1-4 guests AED 13,500 / 6-8 guests AED 20,500
                                         9-12 guests AED 27,500. Private vehicle only.
for private desert oasis                 Customisable entertainment is at an additional cost.
Private luxurious   Camel Rides   Private Luxury   Wildlife Safari   Exclusive Falcon   6 Course Fine   Fire Show   Private Chef         Customised
  Range Rover                         Camp                           Show in Dunes       Dining Menu                 and Butler    Entertainment Additional
UAE Overland Safaris

BESPOKE MOUNTAIN & DESERT SAFARIS
For the explorer types who crave off-the-beaten-track adventures, the Dubai Overland Safaris offer
action packed experiences in the UAE’s great outdoors. From Dubai’s spectacular coastline, to the
majestic other worldly Hajar Mountains and the untouched pristine parts of the desert, discovering
hidden gems in nature is our forte. Personalisation is their specialty and no two expeditions are ever
the same with the flexibility to customise your experience.Your private Conservation Guide and
Classic Land Rover awaits
Mountain & Desert Safari
Operating - Sunday to Thursday, from 1st October to 15th May

Start your adventure heading to the mountains in your private Classic
Land Rover Defender. Enjoy fun activities like cycling and trekking.
Stop by scenic canyon corners for lunch and, depending on the season,
refresh yourself in natural pools. End your day in the pristine desert,
witnessing the Arabian sunset on a Heritage Desert Safari.

Starting from
AED 4,950
                                        Starting price for private vehicle for 2 adults AED 4,950.
                                        Extra additional guests: Adult: AED 1,000, Child: AED 750 (5-11years)
per couple
Private Classic Land   Mountain      Heritage       All meals   Customisable
  Rover Defender       Activities   Desert Safari   included      itinerary
Overnight Mountain
& Desert Safari
Operating - Sunday to Wednesday, from 1st October to 15th May

For the extra adventurous types, this itinerary includes everything offered
in the Full Day Mountain and Desert Safari and more! Your adventure will
start with an exciting self-drive HERO OdySea boat tour along Jumeirah
coastline. In the afternoon, your Conservation Guide will drive you to the
UAE mountains in your private Classic Land Rover Defender.Trekking,
cycling and other activities are available for you to explore the area. End
your first day with a candle-lit barbecue dinner prepared on site. Stay
over in the mountainous town Hatta and start the next day with a unique
kayaking experience in the teal waters of Hatta dam. In the afternoon
head over to the tranquil desert for your Heritage Desert Safari.

Starting from
AED 8,950                                 Starting price for private vehicle for 2 adults AED 8,950.
                                          Extra additional guests: Adult AED2,000, Child AED1,500 (5-11years)
per couple
Private Classic Land   Mountain      Heritage         Lake       Self-drive   All meals   Customisable
  Rover Defender       Activities   Desert Safari   Activities   Boat Tour    included      itinerary
Multi-Day Mountain
& Desert Safari
Operating - Sunday to Tuesday, from 1st October to 15th May

The Overnight Mountain and Desert Safari itinerary can be extended to
a second night stay in the desert in comfortable stone dwelling rooms.
On the following morning, you have the option of a breath taking Hot Air
Balloon ride at sunrise or other activities like visiting a traditional camel
farm and a gentle drive by a peaceful lake surrounded by desert dunes
before ending your 3-day adventure with a lunch at a desert resort.

Starting from
AED 12,950                                   Starting price for private vehicle for 2 adults AED 12,950.
                                             Extra additional guests: Adult AED 3,000, Child AED 2,250 (5-11years)
per couple
Private Classic Land   Mountain      Heritage         Lake       Self-drive   Love    Hot Air   All meals   Customisable
  Rover Defender       Activities   Desert Safari   Activities   Boat Tour    Lakes   Balloon   included      itinerary
Lake Desert Safari & Barbecue
Evening Safari – 6 hours
Operating - Sunday to Wednesday, from 1st October to 15th May

Head out to the stunning Al Qudra Lakes and meander through the
beautiful network of lakes in your classic Land Rover Defender while
your Conservation Guide points out the rare and wonderful wildlife
who call this Conservation Reserve home. The experience wouldn’t be
complete without a walk around the iconic Love Lakes, one of the most
‘instagrammable’ places in Dubai. Make your way to an authentic desert
camp nestled beside a private lake and a comfortable set-up inside a
Bedouin encampment will be waiting for you to relax under the stars
and enjoy a BBQ dinner.

AED 395
                                       Adult: AED395 Child: AED295 (5-11yrs)
                                       Private vehicle up to: 2 Guests AED 2,200 / 3 Guests AED 2,400 /
per adult                              4 Guests AED 2,600 / 5 Guests AED 2,800 / 6 Guests AED 3,000
Private Classic Land   Love     BBQ     Wildlife
  Rover Defender       Lakes   Dinner   Safari
Balloon Adventures

EXPERIENCE REIMAGINED
Join one of the world’s longest operating Hot Air Balloon companies whose pioneering
flights over the Dubai desert have entertained over 120,000 guests since 2005. Enjoy a
tranquil flight over an endless ocean of sand dunes, emerald green oases, Arabian oryx,
gazelles and wandering camels. Witness a breath-taking sunrise with the backdrop of the
majestic Hajar Mountains!

Complete the ultimate desert adventure with a desert drive in vintage Land Rovers and
enjoy an impressive breakfast in an authentic Bedouin camp in the desert.
Hot Air Balloon Ride,
Vintage Land Rover Drive & Breakfast
Early Morning – Duration 5 hours (approx. 1 hour Hot Air Balloon Flight). Includes a short
drive in vintage Land Rovers, short camel ride and a falconry encounter at the Bedouin camp.
Option to add-on a 45-minute wildlife safari.
Operating - Daily, from 1st September to 31st May

                                                                                                      After your Hot Air Balloon experience, ride in vintage Land Rovers
Starting from                                                                                         to an authentic Bedouin setting to enjoy a gourmet breakfast. Relax
                                      Adult: AED 1,250
                                                                                                      in the traditional majlis and if you wish, experience the desert
AED 1,250                             Child: AED 1,100
                                      Additional: AED 100 per person for a 45-minute wildlife drive
                                                                                                      in the most original way with a short camel ride. To end your
                                                                                                      morning adventure you can add a wildlife drive in the Dubai Desert
per adult                                                                                             Conservation Reserve.
Private vintage Land    Hot Air Balloon   Gourmet     Wildlife Safari   Camel Rides   Falconry
Rover option available                     Breakfast    Additional
Private Platinum Hot Air Balloon
Experience with Falconry
Early Morning Flight – Duration 6 hours
Operating - Daily, from 1st September to 31st May
Approximately 1 hour Hot Air Balloon Flight
Includes a gourmet breakfast, falconry encounter and
a 30-minute wildlife safari in luxurious Range Rover.

Experience romance at its finest as you gently float over the Dubai
desert in a private Hot Air Balloon. Look out for wandering camels
and Arabian oryx down below and take in the stunning views of the
sunrise over the rolling sand dunes and the Hajar mountains. After
landing, enjoy a gourmet breakfast in an exclusive desert setting. End
your morning with a wildlife drive in a luxury Range Rover in the
Dubai Desert Conservation Reserve.

AED 9,950                              3-4 Guests: AED 15,950
                                       5-8 Guests: AED 17,950
per couple
Private luxurious Range   Hot Air Balloon   Falconry   Wildlife Safari   Gourmet
 Rover option available                                                  Breakfast
Overnight Desert Safari
& Sunrise Balloon
Overnight Safari - Return by 10am the next day
1 hour Hot Air Balloon Flight
Operating - Daily, from 1st October to 15th May
Includes a short drive in vintage Land Rovers, short camel
ride and a falconry encounter at the Bedouin camp.

This is the ultimate way to experience the Dubai desert from above and
below. Enjoy our award winning Heritage Desert Safari, stay overnight
in traditional, yet comfortable accommodation and rise with the sunrise
for an incredible balloon flight followed by an impressive breakfast.

AED 2,100                              Adult: AED 2,100
                                       Child: AED 1,750
per adult
Private vintage Land    Wildlife Safari   Adventure Pack      Dinner and       Camel Rides      Cultural     Hot Air Balloon   Falconry
Rover option available                                      Gourmet Breakfast                 Entertainment
HERO OdySea Boat Tours

ADVENTURE REDEFINED
Get ready for the adventure of a lifetime with the only opportunity in Dubai to drive your
own boat! Experience what it’s like to be the Captain on this unique voyage which stops
along the coastline at Dubai’s iconic landmarks for the perfect photo opportunities. Along
the way, the Guides share interesting tales and fun facts of Dubai’s most famous areas. Feel
the thrill of reaching speeds of up to 50km/hr on these fun, safe and untippable HERO
boats. Fun for the whole family, you can become a HERO, conquer the ocean and be the
master of your own vessel!
HERO OdySea Signature Tour
2 hours including 90 min guided tour
Timings: 9:00am (all year round) / 11:00am and 2:00pm (October - April)
Operating - Daily
Meeting point: Fishing Harbour 2, Umm Suqeim 3

Discover Dubai’s iconic coastline on a 90 minute guided tour taking in the
stunning views of Dubai’s man-made wonder of the Palm Jumeirah, Logo
Island, the world’s famous Burj Al Arab and the distinctive Atlantis Resort.

                                                                                                                                                   Signature and Sunset Tour Route

                                                                                Scan the QR
                                                                               code to find us

                                                                                                           Atlantis The Palm

                                                                                       The Palm Jumeirah

                                                                                                                               Palm Bridge                               The World Islands

                                                                                                                                                                              Fishing Harbour 2
                                                                                                                      Logo Island            Burj Al Arab
                                                                                                                                                                              (HERO HQ)

   AED 700                               Boat up to 2 guests
   per boat                                                                                                                                                 Kite Beach

                                                                                                                   DUBAI - United Arab Emirates
HERO OdySea Sunset Tour                                    Enjoy the last hour of daylight and witness the breathtaking
                                                           Arabian sunset from a HERO boat on the 90-minute guided
                                                           sunset tour with stops along the famous Palm Jumeirah,
                                                           Atlantis and the stunning Burj Al Arab. The HERO boats are
2 hours including 90 min guided tour
                                                           sturdy, fun and incredibly easy to drive.
Timings: 4:30pm (September, May), 4:00pm (October-April)
Operating - Daily
Meeting point: Fishing Harbour 2, Umm Suqeim 3

AED 700                              Boat up to 2 guests
per boat
Sustainable Tourism
Platinum Heritage is the only ecotourism Desert Safari company in Dubai. Everything we do, is shaped
by our mission: protect the local environment and preserve the culture and heritage of the UAE.

Our ecotourism business model enables us to support, protect and showcase Dubai’s cultural
heritage and natural environment in a sustainable manner through educational and entertaining
desert experiences.

We incorporate all three sustainability pillars; social, economic and environmental. We aim to be as
sustainable as possible without lowering the premium and high-quality standard of our desert safaris.

Some of our sustainability initiatives include:

*    Donating over 1 million dirhams towards desert conservation

*    Community desert clean ups

*    Providing guests with reusable water bottles to reduce plastic waste

*    Operating our desert camps with solar power

*    Convert sunlight and air into premium drinking water to provide to our guests
     and to run our kitchen with the world’s first hydropanels

*    Create an eco garden for growing traditional herbs and use natural fertilizers

*    Supporting Emirati suppliers and employing locals

*    Conducting wildlife drives in the pristine Dubai Desert Conservation Reserve

Our professionally trained in-house Conservation Guides are on a mission to conserve the
history, cultural heritage, local culture and natural environment of Dubai.

During all our Desert Safaris, our Conservation Guides share insightful information about Dubai
and take our guests on a journey into the rich culture of its people and share stories and facts about
the native fauna and flora of the UAE. During our wildlife drives, our Guests learn about native
animals like the Arabian oryx and discover interesting facts about the desert flora like how the fire
bush and miswak were used traditionally for the survival of the desert nomads, The Bedouin.
Our Group Awards
The Hero Experiences Group offers authentic and unique sea, land and air experiences in
Dubai. Thanks to the excellent quality of our experiences widely recognised by our guests,
we have received an extensive number of prestigious awards over the years. Our latest
achievements below.

Plenty of 5-star TripAdvisor reviews have earned Platinum Heritage and Balloon Adventures
the 2020 TripAdvisor Travellers’ Choice Awards, rewarding exclusively the top 10% attractions
worldwide. Platinum Heritage has also won the TripAdvisor Certificate of Excellence every
year since 2012, allowing our Dubai Desert Safaris to enter the 2019 TripAdvisor Hall of
Fame. Balloon Adventures and HERO OdySea have both gained the TripAdvisor Certificate of
Excellence in 2019.

Platinum Heritage has been awarded the World Travel Award for the Middle East’s Leading
Desert Safari for four years in a row (2016-2019). In 2020, the whole group was nominated for
the World Travel Awards Middle East’s Leading Operators respectively in the hot air balloon
ride, boat tour and desert safari category.

Platinum Heritage and HERO OdySea have also won the globally renown International
Business Excellence Awards in 2019.

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We are honoured that our sustainability efforts are raising awareness in the industry through receiving
awards at the prestigious Dubai Sustainable Tourism Awards and the Gulf Sustainability & CSR Awards.
Frequently Asked Questions:
WHAT TIME WILL I BE PICKED UP FOR MY DESERT SAFARI?
We never want our guests to be sitting for long periods in the lobby of their hotel, instead we
prefer to give a precise pick-up time. At the time of booking, you will have a 1-hour range to help
you plan your day. On the day of your safari we will phone you at your Hotel room and advise you
of the exact pickup time. If you are not in the room, we will leave a message with the Concierge.
Please phone +971 4 440 9827 if you have not received a message by 1pm on the day of your
tour or 5pm the day before your morning tour.

WHAT SHOULD I WEAR?
The weather in the desert is very different to the city. During the day, loose fitting clothing
and shoes that can be easily removed are best. May-October: Loose clothing, shorts, t-shirts.
November–April: Dress in layers as it cools down after the sun sets especially between December-
February. Jeans, closed shoes, shirts, cardigans or even a jacket may be required on cooler nights.

WHY AM I BEING ASKED TO BOOK A PRIVATE CAR FOR KIDS UNDER 5?
There are numerous reasons why a private vehicle is required for a child (1-5 years old) including:

*    Your child’s safety is our top priority so the drive will be toned down to
     accommodate a younger child. If you are sharing with others, they may not
     appreciate this.

*    It is mandatory by law that youngsters are placed in a car seat.This would
     remove the chance of seat rotation which would not be fair for everyone.

*    Youngsters can get scared, sick or even cry. In this case, the drive would be
     cut short. If this was the case, the other people you are sharing with would be
     rightfully entitled to compensation.

If a private car is still not an option, or you have a child less than 1 years old, we can arrange a late
transfer for one parent and child.This is usually arranged at a rate lower than the price of a private car.

HOW DO YOU KEEP YOUR EXPERIENCES SAFE IN LIGHT OF COVID-19?
As a responsible tourism company, industry leading health and safety standards is at our core. The
safety and wellbeing of our guests and staff has always been our priority, but in light of COVID-19
we have taken this opportunity to further enhance these standards while maintaining the premium
quality of our experiences. For the latest COVID-19 updates and to learn more about our Group
Protocols, please visit www.platinum-heritage.com/covid-19-updates/

OUR TEAM SPEAKS YOUR LANGUAGE
Additional Information
                                                                                                      *   Children can only be accommodated after their first birthday and children
                                                                                                          between 1 and 4 years old will require a private vehicle.

                                                                                                      *   We cater for vegetarian and vegans. Please inform us at the time of booking.
                                                                                                          Please also let us know if you have a special request or a food allergy, so that we
                                                                                                          can accommodate you.

                                                                                                      *   Each desert safari operates with a minimum of 2 guests with the exception of
                                                                                                          private bookings.

                                                                                                      *   Please inform us at the time of booking if you or anyone in your party are pregnant.

                                                                                                      *   Camel rides are not suitable for pregnant women and children under 5 years
                                                                                                          old. Alternative arrangements can be made.
                           PLATINUM HERITAGE DESERT SAFARIS

  “Always incredible and above expectations”                                                          *   We pick up from hotels in Dubai. We are happy to pick you up from a private
                                                                                                          residence if you book a private vehicle or we have central pick up locations in
 “Platinum heritage is one of those companies than never disappoints. I’ve done many safaris with
           them along the years and the experience is always amazing and consistent”                      some of Dubai’s residential areas.
                                       Written by Knej
                                                                                                      *   A portion of your tour fee is donated towards conservation. Please advise us if
                               BALLOON ADVENTURES DUBAI
                                                                                                          you wish to make an additional contribution.

                        “Amazing experience”                                                          *   There is no pick-up and drop off for HERO OdySea Boat Tours.
“The early morning rise was definitely worth it! Wow what an experience. The views from the hot air
      balloon are so idyllic and the ride to breakfast in the vintage Land Rover was so cool!”
                                                                                                      *    There are shared bathroom facilities available however there are no showers.
                                      Written by Lorraine
                                                                                                      *   For all bookings terms and conditions please visit www.platinum-heritage.com,
                                                                                                          www.ballooning.ae, www.hero-dubai.com
                                 HERO ODYSEA BOAT TOUR

                  “Extremely fun boat tour!!”
                “Driving your own boat with the group is a really cool experience.
        Seeing the Burj al Arab & Atlantis from the water is really cool, the guide will make
                 short stops so you›ll have plenty of picture opportunities as well”
                                        Written by Alex
                                                                                                      Get inspired and follow us on:
                                                                                                          Platinum Heritage Dubai      @platinumheritage

                                                                                                          HERO OdySea Boat Tours Dubai         @hero_dubai

                                                                                                          Balloon Adventures Dubai       @ballooning_uae
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Telephone +971 4 440 9827 | www.hero-experiences.com | info@hero-experiences.com
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