Enabling People to Live and Work Well - Sustainability Report 2016/17
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Sustainability Report 2016/17 Enabling People to Live and Work Well
Contents
3 12
Our Business Customer Wellbeing
13
4 Customer Wellbeing
Message from our
Contents
Chief Executive 15
Responsible Sourcing
6
Whitbread’s 17
Sustainability Environment
Approach
21
Future Strategy
7
Team and Community 23
8 Our Performance
Our Teams
9 24
Commitment to Partners
our Communities
25
Assurance Statement
This report has been prepared in accordance with the Global
Reporting Initiative (GRI) Consolidated set of GRI Sustainability
Reporting Standards 2016, Core requirements. Our GRI Content
Index can be downloaded from our Sustainability reporting
web page.
2 Whitbread PLC Sustainability Report 2016/17
Our Business
£3,106m Group Revenue
Whitbread PLC is the owner
of the UK’s leading hotel chain,
Premier Inn, and the UK’s
Our Business
£565.2m
Underlying Profit Before Tax
favourite coffee shop, Costa,
as well as restaurant brands
Beefeater, Brewers Fayre, Bar
15.2% Return on Capital
& Block and Table Table.
Whitbread PLC employs c. 50,000 people in over
£2.7m
Achieved 4,700 outlets, with its well-loved brands making
everyday experiences special for over 28 million
raised for GOSH
Premier Inn
71% customers in the UK every month.
Whitbread has outlined growth milestones for 2020
Clinical Building Dow Jones to increase the number of Premier Inn UK rooms to
Sustainability around 85,000, and to achieve global sales of around
Index (DJSI) £2.5bn for Costa.
Our core values are Genuine, Confident and Committed.
Whitbread PLC is listed on the London Stock Exchange
£1.86m
BITC and is a constituent of the FTSE 100.
Environmental
If you’re interested in finding out more about
Leadership
raised for the the work that our teams do for our Sustainability
Award 2016
winner
Costa Foundation programme, please visit the website.
3 Whitbread PLC Sustainability Report 2016/17 All achievements above relate to 2016/17.
Message from our Chief Executive
I am delighted to share our
Message from our Chief Executive
2016/17 Sustainability Report,
which details our strategy,
commitments and progress
towards creating an ever
more sustainable and successful
business.
Whitbread celebrates it’s 275th This has been a year of
Anniversary this year and whilst achievement and evolution for
we have always developed and our sustainability programme
changed with the times, our and I would like to thank
core values of investing in people everyone for the effort and
and being a force for good in energy they dedicate to this
our communities remain as true important work. We have made
today as they did in 1742. good progress against our targets
(which you can read about in full
As the UK’s largest hospitality in this report) and I’ve outlined
company with 50,000 employees some highlights below.
serving some 28 million customers
every month, sustainability is core We continue to be committed
to what we do and is integral to to helping all of our employees
our business strategy and long- reach their full potential in a
term commercial success. Our place where there are no barriers
sustainability approach focuses to entry and no limits to ambition.
on delivering programmes linked Over 750,000 training and
to the most material issues for development courses have been
our business and we continue to completed by our teams, while
be mindful of external factors and our ground-breaking WISE
how shifting consumer and societal (Whitbread Investing in Skills
trends can impact on our business. & Employment) programme
is overseeing thousands of
apprenticeships, work placements
and work experiences.
4 Whitbread PLC Sustainability Report 2016/17
Message from the Chief Executive continued
Message from our Chief Executive
Thanks to the passion of our As a large and growing business it I am excited about how our ‘Force This report relates to our UK business for the
period 1 March 2016 to the end of February
teams we are making a meaningful is important to us that we treat the for Good’ programme will help us 2017 (referred to in this report as 2016/17).
contribution to the communities planet and people with respect. become an even greater place to Any exceptions are stated in the report.
within which we work. I’d This year, we moved to source all work, build brands that people
especially like to mention the the electricity for our UK owned love and create a forward-looking,
fantastic job our teams are doing properties from renewable sources; sustainable and successful business.
raising funds for our chosen we opened one of the world’s most
charities of Great Ormond Street sustainable roasteries in Basildon
Hospital Children’s Charity and the and launched a nationwide
Costa Foundation. recycling scheme across our 2,000
Costa stores to recover and recycle
This year we surpassed our goal to takeaway cups, not just ours but
raise £7.5 million for GOSH by 2017, our competitors too. We have been
which will culminate in the opening working hard, together with our
of the new Premier Inn Clinical suppliers, to ensure we have the
Alison Brittain
Building. While our Costa most rigorous and robust sourcing
Foundation has completed over 70 standards in place. We were Chief Executive
different school projects in coffee pleased to be the first national
producing countries, providing hotel and restaurant chain certified
over 60,000 school places. by the Marine Stewardship Council
for serving sustainable fish and
We know our customers want this year we have committed to
more choice and are increasingly being cage free on whole shell
making more informed decisions eggs by 2020.
about the way that they eat, drink
and live and we are committed to I’m delighted to announce that we
supporting them. We are actively have updated our sustainability
reformulating our food and drink, programme for 2017/18 to focus
as well as offering healthier dishes and lead on our most important
and providing customers with people, social and environmental
clear and transparent information issues. We’ve named it ‘Force
about the products they are buying. for Good’, and it will support
the millions of people we reach “Whilst we have always evolved
every day, our customers, teams,
suppliers and communities, and changed with the times,
to live and work well.
our core values of investing
in people and being a force
for good in our communities
remain as true today as they
did in 1742.” Alison Brittain
5 Whitbread PLC Sustainability Report 2016/17
Whitbread’s Sustainability Approach
Our Sustainability programme Our Sustainability Approach
Whitbread’s Sustainability Approach
We ensure our strategy is
We established our current supported by appropriate
is a fundamental part of our sustainability programme in 2009
and have been delighted with how
governance structures. We are
proud that responsibility for
philosophy and the way we run it has been embedded across our
operations, making significant
driving the Sustainability
programme forward and delivering
our business. Centred around progress and achieving key
targets. As we run our business,
against our targets is led by our
senior leaders and is an important
the three pillars of ‘Team & the impact we have on the
communities and environment
remit of the PLC Board and our
executive management teams.
Communities’, ‘Customer around us is of critical importance,
The 2020 targets we set ourselves
Wellbeing’ and ‘Environment’
and being recognised as a
responsible organisation is crucial ensure we continue to take a
broad view of sustainability that
we are committed to driving
to our long-term strategy.
reflects our business priorities and
our determination to continue to
Sustainability forward. Under our current approach, we
have focused on three key areas: deliver outstanding performance.
Team and Community, Customer Our cumulative performance
Wellbeing and the Environment. against these targets is reported
We have created leading on page 23 .
community and employment
programmes, raised millions for The scope for this year’s report
the charities we support and covers our achievements in the
made significant improvements year and the outputs of our
to our environmental and sourcing current programme’s three key
processes. In addition, we have pillars of Team and Community,
fully embedded ISO14001 at Costa Customer Wellbeing and
Express and ISO50001 at our new Environment.
state of the art Costa Coffee
Roastery.
Whitbread was named
winner
of the ASDA
Environmental
Leadership Award
6 Whitbread PLC Sustainability Report 2016/17
Team and Community
We know our business can only
be successful if the communities
Team and Community
in which we operate thrive.
314 £2.7m
Customer Wellbeing
full apprenticeships raised this year for Great
achieved Ormond Street Hospital
Children’s Charity
£1.86m 12,000
raised for the Volunteer hours by Costa
Environment
Costa Foundation team members this year
7 Whitbread PLC Sustainability Report 2016/17 All achievements above relate to 2016/17.
Team and Community continued
Our Strategic Approach With our partners, we have • Support for Whitbread’s
We are committed to strengthening committed to reinvest the Levy suppliers to invest in developing
Team and Community
the communities where our into our current programmes, the skills of their own workforces.
restaurants, hotels and coffee increasing the scope and potential
shops operate. As one of the UK’s they offer. Outputs and Successes
largest employers, operating across We are delighted with the success
communities both in the UK and WISE of WISE, and this year (as with
around the world, we are passionate In 2012, Whitbread created WISE previous years) it has exceeded
about upskilling, recruiting and (Whitbread Investing in Skills and expectations:
retaining great people so they are Employment), a recruitment, •£
1.86m invested in our WISE
empowered to grow long-term training and educational scheme, apprenticeship programme.
careers within our business. We to speed-up, scale-up and join-up
•3
14 full apprenticeships achieved
also recognise that we can make Whitbread’s engagement with the
and 833 in learning.
a huge difference in our local education system. Our aspiration
communities, so we are proud that is to create employment •S
ince its inception, over 11,800
our teams have made a significant opportunities and support young qualifications have been awarded.
£1.86m
impact by volunteering and people’s entry into employment. • In
2016/17, we achieved a WISE
fundraising for the charities which This investment also ensures that first - following a successful adult
Customer Wellbeing
we collectively support. Thanks to our business develops a pipeline of work placement from HM Prison
invested in WISE the continued commitment of our young talent to enable planned Sudbury, we recruited a full-time
Apprenticeship programme teams, our charitable and community growth. Learn more about Paige’s barista. As part of this programme,
contributions are delivering well successful journey to ‘Premier Inn’s the individual also had the
ahead of their targets. apprentice of the year’ here. opportunity to complete a
Level Two Apprenticeship.
Our Teams Since its implementation, WISE
We need capable, dedicated has gone from strength to strength
employees to sustain the growth and now offers the following:
and success of our business. For • Work experience and school
many years, we have worked visits for 11-18 year olds.
closely with government and • Employment placements for
industry leaders to help influence NEETS (young people not in
continued investment in nurturing education, employment or
skills and developing careers training), which usually results
within the hospitality sector. We in gaining an NVQ Level 1 in
believe this will support fledgling Hospitality.
Environment
careers, break down barriers for
• Apprenticeships and functional
young people, and provide
skills for team members who
opportunities for people with no
want to gain nationally
employment, education or training.
Since WISE’s inception, over recognised qualifications. All
11,800
We fully support the Apprenticeship
apprentices are employed on
Levy and are excited for the
permanent contracts, with great
prospects it will bring many people.
progression opportunities, and
are paid the National Living Wage.
qualifications have been awarded
8 Whitbread PLC Sustainability Report 2016/17
Team and Community continued
Commitment to our Communities We are very proud of the
The work that we do places us at success of our partnership and
Team and Community
the heart of many different are delighted that to date, we
communities. We are committed to have raised in excess of £8.9m.
supporting the areas in which we We know that this success has
operate, leaving a positive and only been achieved because of the
lasting legacy. Our team members commitment and dedication of our
work incredibly hard to support team members who have worked
their communities, near and far, by tirelessly to raise money for GOSH.
volunteering as well as raising
money for Premier Inn & Outputs and Successes
Restaurants’ chosen charity, Great •£
2.7m raised in the year
Ormond Street Hospital Children’s for GOSH.
Charity, and Costa’s dedicated •T
he new Premier Inn Clinical
£2.7m
charity, the Costa Foundation, as Building will provide Great
well as other charities they Ormond Street Hospital with
personally support. much-needed facilities such as
In the past year, our teams have a number of in-patient wards,
raised for GOSH
Customer Wellbeing
made us proud with their efforts a surgery centre, a respiratory
in 2016/17 and our customers and suppliers centre and a specialist centre
have been enormously generous, for children with severe skin
£305k
raising millions of pounds to help conditions and infectious
improve the lives of children, both diseases. Once the building is
in the UK and around the world. complete, it is anticipated that
the Hospital will be able to treat
donated by suppliers up to 20% more children.
Great Ormond Street
Hospital Children’s Charity
£8.9m
Premier Inn & Restaurants have
supported Great Ormond Street
Hospital (GOSH) children’s charity
raised for GOSH as their national charity partner
since 2012, when it was selected
since start of via a team member vote. We
fundraising project wanted to make a significant
impact with our new charity
Environment
partner and set stretching targets
from the onset. We committed to
raise £7.5m by 2017 to build a new,
much-needed facility, the Premier
Inn Clinical Building.
9 Whitbread PLC Sustainability Report 2016/17
Team and Community continued
Costa Foundation Outputs and Successes
We are tremendously proud • We have raised over £12 million
72
Team and Community
of the work that the Costa for the Costa Foundation since
Foundation has achieved over the its inception 10 years ago.
past 10 years, building and funding • The Foundation now supports
different school school projects in coffee-growing a total of 72 different school
communities around the world.
projects across projects across nine countries;
The Foundation’s strategic mission since it began, over 60,000
9
is to improve the life chances of children have been able to access
boys and girls by providing them quality education.
with the opportunity for a quality
• We also ran our first collaborative
education. Foundation schools
countries deliver both academic and
partnership with Project
Waterfall as part of UK Coffee
extracurricular programmes that
Week. Costa raised over £82,000
enhance health, gender equality
which was used to support water
and environmental awareness.
projects delivered by the Costa
Learn more here.
Foundation on behalf of Project
Waterfall in Uganda.
Customer Wellbeing
We have a target to raise £20m
for the Costa Foundation by 2021
and complete 100 school projects
by 2020.
12,000
community hours volunteered
by Costa team members
600
Costa stores
Environment
collected
litter for Clean
for the Queen
over 1 weekend
10 Whitbread PLC Sustainability Report 2016/17Team and Community continued
Community Investment achievement marked across
The Costa Community Programme Community, Sourcing and
Team and Community
continues to empower team Environmental sustainability
members to make a positive criteria.
difference to their local
communities. This year we Derwen College and Premier Inn
established a partnership with We are thrilled with the success
Police Community Clubs of Great of our project between Derwen
Britain (PCCGB) to run our first College, Premier Inn and our
Costa Reading Week. The supplier Novus. Derwen College
educational book series Barney is a specialist education centre
& Echo produced by PCCGB was for young people with learning
donated to local schools and book difficulties and disabilities. It
clubs were hosted in-store to equips young people aged 16-25
encourage parents and carers to with the skills they need to be
spend one-on-one time reading independent and prepares them
with their children. for the workplace. Students are
For the second year, we were given work experience
Customer Wellbeing
proud to sponsor and support opportunities in local Premier
Keep Britain Tidy’s national Inn sites, which hopefully then
anti-litter campaigns, which in become permanent positions
2016 was the Clean for the in our hotels across the country.
Queen campaign. To make the training as effective
as possible, space in the college
Outputs and Successes was converted to look like a
Premier Inn hotel.
• As
part of reading week, 500
of our Costa store teams Building on the success of this
donated educational books current format, we are now looking
to local schools. at opportunities to partner with
similar colleges and to strategically
•6
00 of our Costa stores took
develop the programme further.
part in the Clean for the Queen
Learn more here
Anti-Litter campaign.
• 1 2,000 community hours were Outputs and Successes
volunteered by Costa team
•S
ince the partnership began
Environment
members this year.
in 2013, 26 students have been
• The Costa Community through the programme.
26
Programme received gold in the
•F
ive students have gone on
Corporate Engagement Awards.
to take up permanent roles
•C
osta attained Two Star with Premier Inn.
Sustainable Restaurant
students through the Association Rating for the
Derwen programme second year running, which is
an “excellent” sustainability
11 Whitbread PLC Sustainability Report 2016/17Customer Wellbeing
As a values-led business, we
are committed to ensuring
Team and Community
our supply chain reflects the
principles we uphold on a day
to day basis.
Customer Wellbeing
1st
21%
Reduction in sugar
UK hotel and restaurant
chain to be Marine
Stewardship Council
across Costa Ice range (MSC) certified
Environment
Good Egg Award
– commitment to Cage-
Mapped risks of free whole shell eggs by
modern slavery in our 2020 and ingredient egg
global supply chain by 2025
12 Whitbread PLC Sustainability Report 2016/17Customer Wellbeing continued
Our Strategic Approach customers are better educated
Making sure our customers have when making choices around
what they are eating and drinking.
Team and Community
the utmost confidence in the
integrity of our products is at the They are increasingly looking for
heart of our Customer Wellbeing healthier and lighter options and
strategy. We acknowledge that our menu ranges should reflect
environmental risks and global changing consumer tastes. We are
inequality are making operating a committed to introducing and
business more complex, however updating foods that reflect new
we remain fully committed to and emerging consumer needs
ensuring our products and and preferences and to clear and
services are sourced responsibly transparent choices for customers.
and ethically with the wellbeing We are actively reformulating
of our guests and customers at dishes to make them healthier
the heart of every product. Our where possible, whilst working
strategy takes a two-pronged with our supply chain to do so, as
approach: Customer Wellbeing well as providing greater choices
and Responsible Sourcing. The in our new menus, together with
Customer Wellbeing
former ensures our hotels, improved nutritional information
Healthier
restaurants and coffee shops offer available on our websites.
products that offer a healthy
nutritional balance, and the latter As operators of 650 restaurants
maintains a traceable, sustainable and over 2,200 coffee shops in the
food choices, sugar, UK, we offer our customers choice
and ethical supply chain.
salt and saturated and transparency through our
fat reduction Customer Wellbeing work on:
At Whitbread, we recognise the • Removing and reducing:
ongoing concern childhood reformulation of the food
obesity presents to our society. and drink that we serve.
We are committed to working in • Introducing credible healthier
partnership with Government and choices.
industry partners to ensure • Providing clear, meaningful and
44
progress is made on this important easily accessible information for
issue. We also understand that our guests.
Environment
products
have had
salt reduced
13 Whitbread PLC Sustainability Report 2016/17Customer Wellbeing continued
Sugar reduction has been a key Outputs and Successes
priority for Costa and significant •W
e have achieved 21% less
reductions have been made in our
42%
Team and Community
sugar in our Costa Ice range.
drinks range. We have publicly
•W
e now use 42% less sugar in
committed to reducing added
our Chai Latte which had the
sugar across our beverage range
highest added sugar on our
sugar reduction by 25% by 2020. We also launched
menu. This has been achieved
in Chai Latte the trial (in selected stores) of our
without any changes in taste and
It’s All Good range, a selection of
quality and have been well
lighter food alternatives specifically
received by our customers. Our
for our customers who are looking
Costa food range also includes
for a change from the traditional
products which have fewer than
sandwich lunch. We are also
250 kcals per portion.
working towards the government
set salt reduction target. •A
t our restaurants, our children’s
food and drink offer has been
positively received by the Soil
Association in their Out to Lunch
survey where Beefeater and
Customer Wellbeing
Brewers Fayre were recognised
for their improvements to the
quality and nutrition of the food
offered. We are continuing to
work with them so we can build
on this achievement.
1
of your
5 a day
Environment
14 Whitbread PLC Sustainability Report 2016/17Customer Wellbeing continued
Responsible Sourcing the risks of modern slavery across
Whitbread is committed to its business. This has been
achieved by undertaking detailed
Team and Community
sourcing products responsibly and
we work with suppliers who can risk mapping of its food and
both meet the quality and quantity beverage, supplies and services,
STOP THE TRAFFIK of product we require, and source
their products according to the
and property supply chains and
supporting the organisation to
has also provided bespoke standards we set. Our Responsible
Sourcing ‘Policy’ defines Whitbread’s
develop its response to identified
risks.
training to the procurement minimum standards and the basic
principles of co-operation that we
This helps us ensure we know
where our supply chain is most
department across all brands; require from all of our suppliers
and business partners.
at risk of modern slavery and
forced labour, have the right tools
training was delivered to all Modern Slavery Act
in place and the right processes
in place for dealing with issues if
supplier-facing staff, including We are a values-led organisation
and we treat our employees
they are identified.
Through our partnership, we
directors, heads of buying, equally and respect their human created a heat map of forced
Customer Wellbeing
rights. It is important these values labour risk, which we have used to
senior buyers, buyers and are reflected in our supply chain
and we have gone to great lengths
prioritise our ethical audit
schedule, making sure that our
buying administrators. Through to ensure that this is the case. We
believe the Modern Slavery Act is
resource and efforts are focused,
targeted and deliver the maximum
the adoption of this systemic one of the most important pieces
of responsible business legislation
positive impact possible. We are
now working through the results
to be implemented in recent times, to develop a strategic response for
approach, Whitbread and have established an important each supplier identified as high risk.
partnership with Stop The Traffik
demonstrates leadership and third party ethical auditing
To support our work in this area
and provide more detail of our
companies. STOP THE TRAFFIK
in its sector. has worked closely with Whitbread
work, we have also published our
first modern slavery report, which
to proactively identify and address can be found here.
Environment
15 Whitbread PLC Sustainability Report 2016/17Customer Wellbeing continued
Our coffee is Commodities Outputs and Successes
100%
We currently source many • To reduce risk within our supply
Team and Community
different products from our chain, each supplier identified as
suppliers around the world, across high risk is now being taken
Rainforest a number of commodities, each through a process of individual
facing their own ethical and supply chain analysis including
Alliance CertifiedTM sustainability risks. We have an independent third party audit.
worked with sustainable sourcing • 100% of our coffee is Rainforest
experts and appropriate NGOs to Alliance CertifiedTM.
identify and create definitive
•A ll of the fish we buy directly is
policies for our high risk
sustainably sourced and we were
commodities (cotton, coffee,
awarded the Marine Stewardship
timber, palm oil, meat and fish).
Council (MSC) Chain of Custody
Our Product Specific policies
Standard. This makes us the
ensure that we minimise our
largest hotel and restaurant
impact on the planet and the
chain in the UK to serve MSC
welfare of the animals in our
certified fish.
supply chain is protected.
Customer Wellbeing
• In September 2016, Whitbread
We remain committed to achieving
announced a commitment to
our Group 2020 target of having
move to only purchase cage-free
our critical commodities 100%
whole shell eggs by 2020 and
accredited against robust
ingredient eggs by 2025. As a
cage
Committed to purchase standards. Last year we introduced
result, we have been awarded the
a new system for measuring and
Compassion in World Farming
monitoring our critical commodities
Good Egg Award.
supplier base which has helped us
free
make good progress against our •W orking in Partnership with
targets. However, we realise we Cotton Connect, we have
have more to do, and are also mapped our cotton supply
chain for Premier Inn down
eggs and ingredient egg working to improve our audit
to the farm level.
and assurance processes.
by 2025
•W
e have developed our Animal
Welfare Policy further with
specific KPIs for measuring our
Fish
suppliers’ performance against
Environment
the standards we set.
Chain of Custody
Marine Stewardship
Council (MSC) certified
16 Whitbread PLC Sustainability Report 2016/17Environment
We know our Group strategy
for growth will only be
Team and Community
realised if we remain
committed to reducing
negative impacts on the
environment.
18.7% 1
2,000
Customer Wellbeing
reduction in carbon Costa stores in the UK
footprint (since target offering cup recycling
was set)
96.8%
We have committed
to purchase*
100% of waste diverted
Environment
from landfill
renewable energy 1
Included in the boundary of our
carbon footprint: Scope 1 = Gas,
across the Group LPG, Fuel Oil, F-Gas, Company
cars and Scope 2 = Electricity.
Full emissions data is available
on Page 101 of Annual Report
2016/17.
* In owned and managed hotels,
restaurants and coffee shops
in the UK.Environment continued
We produce Our Strategic Approach New Roastery
700
We are constantly challenging Our new state-of-the-art Roastery
Team and Community
ourselves to become more in Basildon, opened its doors in
environmentally sustainable, and March 2017. This new site has
million
aim to embed our thinking quadrupled our roasting capacity
throughout the business. As our and is producing around 11,000
growth strategy progresses and tonnes of coffee a year which is
we open more coffee shops, around 700 million cups of coffee.
cups of coffee a year restaurants and hotels, our Sustainability was an integral part
challenge is to ensure that we of the design and build process
continue to manage our energy and we are proud that it is the first
and environmental impact industrial process site to be built
effectively. We do this through to BREEAM Outstanding. It is one
energy efficiency, reducing our of the most sustainable Roasteries
carbon emissions and diverting in the world with many on-site
waste from landfill. By investing in efficiency mechanisms
new technologies and ways of which enable us to reduce
working, we are able to test and our carbon footprint.
Customer Wellbeing
demonstrate higher sustainability
standards, whilst also setting Outputs and Successes
challenging targets to drive further •F
ull energy efficient LED
30%
momentum. We have recently lighting scheme.
announced that 100% of our
• Electric car charge points.
energy in owned and operated
sites is now from renewable • Zero waste to landfill.
reduction in sources. We are thrilled that we •O
n site renewable electricity
energy to roast a have achieved our 2020 carbon generating solar panels.
tonne of coffee reduction target and will refocus • Rainwater harvesting.
our efforts over the coming year.
Environment
18 Whitbread PLC Sustainability Report 2016/17Environment continued
Take Away Cups bio-bean
As the first signatory of the Paper This year, Costa announced its
Team and Community
Cup Manifesto, Costa is committed partnership with bio-bean, a clean
to tackling cup recyclability. In technology company that recycles
Coffee grounds February 2017, we launched our waste coffee grounds into biofuels.
nationwide cup recycling scheme Our new partnership will enable
recycled across across 2,000 Costa stores. We are thousands of tonnes of waste
800
pleased that we have been able to coffee grounds to be diverted to
take the lead in this area as it is the bio-bean’s facilities from over 800
first of its kind amongst coffee stores nationwide. Learn more here.
Launch of nationwide Costa Stores shop retailers. In addition, Costa We look forward to updating on
cup recycling scheme now offers 25p off all barista made our progress in next year’s report.
drinks when using a reusable cup
across at one of our stores. Outputs and Successes
2,000
Costa stores (February
From April 2017, we launched a
new, reusable cup. We also
Challenge, where a variety of
• We have recycled over 3,000
tonnes of waste coffee this year
supported the Hubbub Square Mile from over 800 of our Costa
Coffee shops, which as of June
Customer Wellbeing
2017) businesses have introduced coffee 2016, is now being recycled by
cup recycling facilities in London. bio-bean.
Whilst there is more work to be
done in partnership with the wider
industry and the Paper Cup
Manifesto, which we will continue
to lead. We will continue to invest
heavily in new cup innovation and
hope to find a long-term,
sustainable solution to this
complex issue.
25p
Outputs and Successes
• Since
the launch of our
nationwide recycling scheme
we have recycled 10% of take
off all barista made drinks
Environment
away cups sold in the first three
when using a reusable cup months of the scheme.
in our stores •W
e are undertaking research
with Sheffield University to
further investigate cup
recyclability and mapping
where cups are disposed of
by consumers.
19 Whitbread PLC Sustainability Report 2016/17Environment continued
£3.1m
Investing in Efficiency Costa Express
During 2016/17, we have continued This year, Costa Express was
Team and Community
to invest in renewable and on-site awarded the ISO14001
invested in Premier Inn generation in our Premier Inns. International Standard, which
Energy consumption represents demonstrates a best practice
energy efficiency programmes approach to environment
significant costs across the entire
throughout the year business, saving energy helps management. To meet the
increase profits as well as protect standard requirements, sustainable
our natural resources and the measures have been applied
environment. We are proud to say across every aspect of Costa
that we have electricity generating Express.
solar panels in over 90 of our
hotels and combined heat and Outputs and Successes
power units in over 20. This year, •O
ur Costa Express coffee
we installed 15,000 new energy machines now have insulated
efficient LED lights across 100 boilers to make them more
Premier Inn sites and voltage efficient and reduce energy
optimisation across 61. We also usage resulting in energy savings
Customer Wellbeing
executed a 44-site pilot of around 400 watts per day.
15,000
programme to control and
•T
he Costa Express fleet which
optimise how we use our major
supplies the machines uses
power consuming assets. These
telematics to enable the planning
have shown significant energy
LED lights installed savings and will be at the heart
team to route the field teams
effectively. They are also working
of our energy reduction strategy.
to reduce maintenance callouts
We also incorporate key strategic
to lessen the environmental
environmental measures in new
impact of the vehicles and
sites as part of our strategy for
encourage efficient driving by
sustainable development, for
measuring fuel economy.
example heat recovery in our
Energy
in room heating systems.
Outputs and Successes
efficient
• £3.1m
has been invested in
projects across our hotels and
Environment
restaurants which has delivered
Costa Express £0.4m of revenue benefits in this
year, and £0.85m revenue benefit
coffee machines per annum from 2017/18, as well
as reducing our CO2e emissions
by 3,300 tonnes this year.
•O
ur employee engagement
programme has aided this
reduction in energy consumption.
20 Whitbread PLC Sustainability Report 2016/17Future Strategy
Our new strategy ‘Force for Force for Good - a New Direction
Strong values, a clear code of
we examined wider external trends
that may impact our business and
Good’ will help us be an ever conduct and robust ethical
principles underpin how we do
sustainability aspirations. Our
analysis consisted of in-depth
greater place to work. business and are reflected in our interviews, incorporated outputs
Future Strategy
approach to Sustainability. Our from recent desk top research,
existing programme has been very and the results of an externally
successful, but we have recently commissioned social and
undertaken a review of its environmental meta-trends review.
activities. We are creating forward Eight material issues were rated
looking, long term sustainable and interviewees asked to state
brands. To do this, we need to be the areas where Whitbread could
ahead of the curve and prepared set a higher level of ambition. Our
for future business, social, most important material issues
consumer and environmental (outlined in our GRI table) form
trends. To achieve this, we have the basis of our new strategy. For
reviewed and built on the success definitions of our material issues
of our current programme and please refer to our GRI Table.
developed a new Sustainability
Strategy - ‘Force for Good’. Force for Good Strategy
We have grouped our new
Materiality strategy into three key pillars -
To ensure our new Force for Good Opportunity, Community and
strategy meets stakeholder Responsibility. Within each area,
expectations we conducted an we’ve set long term strategic
in-depth materiality assessment to commitments that we believe will
understand the views of our senior help us reach our goal of enabling
business leaders, external partners, people to live and work well. We
NGO’s and customers. will review these commitments
every year to make sure we stay
The materiality assessment looked
on track and focused on what
at 32 sustainability categories
matters.
aligned to the Sustainable
Development Goals. In addition, We are currently working through
detailed key performance
indicators for each commitment
and will be reporting progress
against these in next year’s
Sustainability Report.
21 Whitbread PLC Sustainability Report 2016/17Future Strategy continued
Always Doing Business the Our Strategy aligns with the
OPPORTUNITY COMMUNITY RESPONSIBILITY
Right Way Sustainable Development Goals
Our new strategy underpins the (SDGs) and we will work over the
way we do business and defines coming year to embed them
A place where Making a meaningful Treating people further into our Sustainability
our vision of Sustainability. Our
Future Strategy
everyone can reach contribution to the and our planet programme.
people are key to delivering our
their potential – no customers and with respect
commitments and we need to Supporting our Force for Good
barriers to entry, no communities we serve enable everyone to play their part. Strategy is our enhanced
limits to ambition We remain committed to Governance framework. Strong
communicating our performance sustainability governance is not
No matter who you We’re a big team here We rely on the
transparently and will continue to only important for embedding
are or where you’re from, – a team of 50,000. And environment and the
report on our sustainability our new strategy but for managing
you’ll always be welcome when each one of us hard work of thousands
with us. Our coffee plays our part, we can of people in our supply performance on an annual basis. risks effectively, enabling business
shops, hotels and make huge difference for chain to bring our We adhere to the principles of the continuity and sustainable growth.
restaurants are accessible our customers and products and services to Global Reporting Initiative (GRI) Led from the top of the
and inclusive so that communities near and our customers. So we Standards. We will review and organisation, our new Sustainability
everyone can enjoy our far. Whether it’s putting take our responsibility to update our materiality assessment Steering Group, is chaired by our
hospitality or join us in a our energy and passion both people and planet every year to ensure it reflects General Counsel and our CEO
great place to work. We into fundraising for seriously. We set changes in our business as well as attends every meeting. The
believe in giving people charities, finding new standards to ensure our socio-economic and environmental Steering group sets and monitors
the chance to shine. ways for our sites to suppliers operate trends. We will conduct our next our strategic objectives and
With the best training serve the community or responsibly and with materiality analysis in 2018. For policies, as well as identifying any
and development helping our customers integrity. From coffee Whitbread, robust transparency improvements that need to be made.
programmes in the make informed choices cups to carbon, we’ll find also includes participating in the
business, we’re the place for a healthier life, our opportunities to make a Dow Jones Sustainability Index
you can build your career. impact on people and positive impact for the (DJSI) which for this year we
communities will be environment across our achieved 71%.
Our Commitments: life-changing. whole supply chain. And
we’ll make sure that our
•W
e will have industry
Our Commitments: suppliers and the people
leading training and
•W
e will make a positive who work with us are
development schemes
contribution to the always treated fairly and
•W
e will be the most with respect.
communities we serve
inclusive hospitality
business •W
e will raise £30m for
Our Commitments:
our chosen charity
•W
e will champion the •W
e will source
partners by 2021
employment of under- responsibly and
represented groups •W
e will support
with integrity
the wellbeing of
our customers •W
e will reduce our
environmental impact
•W
e will always do
business the right way
22 Whitbread PLC Sustainability Report 2016/17Our Performance
We aim to be a leader in developing sustainable business practices within our
sector and have already made great progress this year on our 2020 targets.
Our Performance
Pillars 2020 Target Progress against 2020 targets Target Status
By 2020 we will have:
Teams and 5,000 apprenticeships 2 2,309
Communities
7,500 work experience placements 3 3,863
6,500 employment placements 4 3,399
£10 million raised for Great Ormond Street Hospital Children’s Charity £8.9m
£15 million raised for 100 Costa Foundation School projects 5 Circa £12m
Customer Whitbread’s critical product commodities 100% accredited against robust standards 215 critical suppliers on-boarded to
Wellbeing our Responsible Sourcing Programme.
Reduced added sugar in all Costa drinks by 25% 6 -13%
Reduced added sugar in Costa Ice Range by 30% 7 -21%
Reduced salt in Costa sandwich range by 5% -2%
Environment Reduced carbon by 15% relative to sales turnover (against a 2014/15 baseline) 8 18.73%
Reduced water use by 20% relative to sales turnover (against a 2014/15 baseline) 9 6.1%
Increased direct operations recycling rate to 80% across hotels, restaurants and coffee shops 66.3
10
on track/delivered behind track target missed
2
Apprentice figures stated against 2014/15 baseline is the same since WISE began as we started tracking this in the same year.
3
Work experience placement figures stated against 2014/15 baseline. 4,039 work experience placements have been delivered since WISE began.
4
Employment placement figures stated against 2014/15 baseline. 4,450 employment placements have been delivered since WISE began.
5
£12m was raised for 72 schools since start of Costa Foundation.
6
All barista-made drinks on sale on menu in UK excluding trials. Based on average added sugar per portion (g).
7
All barista-made ice (cold) drinks on sale on menu in UK excluding trials. Based on average added sugar per portion (g)
8
This is a Group target and applies to both UK and international. Our target of a 15% reduction in carbon was surpassed when we reached 18.7% this year. This is a reflection of our ongoing commitment to reduce our
emissions and is also due to the decarbonisation of the UK power grid. Plans to work with landlords to build more energy-efficient sites will produce further reductions in carbon.
9
We are working towards achieving our target of 20% improvement in water efficiency, having achieved a reduction of 6.1% per £m turnover this year. We continue to invest in grey water recycling systems, low flow taps
and shower heads, low flush toilets and low water-use appliances to ensure that we minimise water use.
10
We are on track to reach our target of 80% recycling rates from direct operations having reached 66.3%. This year has seen the introduction of recycling coffee grounds and paper cups to ensure we minimise waste whilst
promoting recycling. We are also currently diverting 96.8% of waste from landfill, leaning towards zero waste to landfill. Plans to further increase this include looking at additional food waste options, developing a circular
economy strategy (with particular focus on food packaging) and targeting plastics which we estimate constitute 30% of our waste stream.
23 Whitbread PLC Sustainability Report 2016/17Partners
Partners
Registered charity no. 1160024
24 Whitbread PLC Sustainability Report 2016/17Assurance Statement
Whitbread has commissioned Corporate
Citizenship to provide assurance against
the GRIPrinciples for Defining Report
Assurance Statement
Quality. The data relates to Premier Inn
and Restaurants and Costa in the United
Kingdom and international operations
where Whitbread has a majority stake. The
assurance covers the Whitbread financial
year 2016/17. The assurance complies with
the ISAE 3000 standard. This is the first
occasion we have commissioned assurance
of our social as well as our environmental
data. The full statement can be found here.
25 Whitbread PLC Sustainability Report 2016/17Registered office: Whitbread PLC Whitbread Court Houghton Hall Business Park Porz Avenue Dunstable Bedfordshire LU5 5XE 01582 424200 whitbread.co.uk
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