Flexible worldwide parcel shipping - Your delivery experts - Dpd
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Flexible
worldwide
parcel shipping.
Your delivery experts
1
DPD CLASSIC – DPD EXPRESS –
SAVE AND INEXPENSIVE SAVE AND FAST
International
shipping with DPD.
06 10
DPD MAX DPD
DIRECT
18 14
Our ser- Customs DPD Mail
vices at a processing
glance
28 26 22
2 3
Covering the
widest possible
requirements.
Reliable. Efficient.
Costoptimised.
In an era of globalisation efficient shipping
is becoming more and more important,
because your customers expect reliable
delivery not only to other European coun-
tries but also to other continents. Regardless
of whether they are international business
customers or private consignees. For this
precise reason DPD has restructured its
international shipping operations.
The benefits to you: we offer you the best- Check out our capabilities for yourself!
possible solution for every destination. You
decide whether your preference is for eco-
nomical or fast deliveries. And if you have
international e-commerce operations
we’re the right shipping partner for you.
Simple and secure international shipping with DPD …
Optionally with our
DPD ...2-day delivery Low-cost shipping by road
Guarantee- Service: day-specific
CLASSIC within Europe. to 37 countries in Europe.
deliveries to 12 European countries.
Fast shipping to over 230 countries. Optionally with time-specific
DPD ... next-day delivery Delivery in Europe by the end delivery before 12 noon in
EXPRESS to business centres. of the next business day, and Switzerland and additionally before
as a rule on the next working day. 10 a.m. in the Benelux countries.
Efficient, paperless exports Optionally available with
DPD ... direct in
to over 30 countries for individual solutions
DIRECT online retailing.
global shopping. for distance selling.
Fast standard delivery in only
DPD ....heavy palletised Ship up to 1.2 tonnes per pallet – to
1 – 5 days within Europe, and to
MAX freight. more than 20 European countries.
Russia in only 6 – 8 days.
Shipped within Germany, throughout
DPD ... fast and reliable Convenient processing, low costs,
Europe and worldwide –
Mail business post. secure delivery.
uncomplicated and inexpensive.
4 5
DPD CLASSIC Well-received across all borders. Europe-wide shipping. Within Europe parcels shipped to other countries with DPD CLASSIC reach their destination almost entirely by road – thanks to our high-performance network. Optimised route planning and an established international network with more than 800 depots enable us to offer attractive delivery times. Shipping by road is almost as fast as air transport, and it has a further decisive benefit: the CO2 emissions are eight times lower than those generated by airfreight. 6 7
DPD CLASSIC
Reliably reaching customers
throughout Europe.
EUROPE
Delivery time ≥ 2 days
The benefits of DPD CLASSIC. Performance benefits in Europe.
• Short standard delivery times of two days • A range of services such as collection
within Europe. requests, COD and hazardous goods
shipping (LQ) can be booked as supple-
• You save money because in Europe we rely mentary options.
on our high-performance road network.
• Punctual priority delivery - precise to the
• Thanks to DPD’s practical parcel tracking very day with our Guarantee-Service.
you can check that your parcel arrives
safely. The latest shipping information • Up to 3 delivery attempts or direct delivery
(I.O.D.) can be accessed online at all times. to Pickup points in many countries.
• You only need one parcel label for all des- • Predict – we deliver exactly when and
tination countries. where it suits your consignees.
• Insurance of up to € 520 included.
• DPD is AEO-F certified, which means your
shipments are cleared through customs faster.
dpd.de/classic
8 9
DPD EXPRESS Getting there faster. Time to step on the gas! In recent years business operations have speeded up dramatically. Customers all around the world expect fast shipping, globally too. DPD EXPRESS is our response to this requirement. You can ship your parcels to more than 230 countries with DPD EXPRESS, with delivery times of only 1 to 3 days to international business centres. DPD applies a network of efficient cooperation partners to ensure that your shipment reaches the consignee reliably and fast. And this involves no effort on your part. You benefit from one-stop parcel shipping and don’t need to deal with different logistics service providers. 10 11
DPD EXPRESS
Speed up your parcel shipping.
EUROPE INTERNATIONAL
Delivery time ≥ 1 day Delivery time ≥ 1 day
DPD EXPRESS – further benefits.
• High speed – within Europe’s business
centres your parcel is delivered before
close of business on the next working day.
• Pricing is uncomplicated and transparent.
• In addition you can select DPD 12:00 for
Switzerland and additionally DPD 10:00
for the Benelux countries.
• Your terms of delivery are DAP or DDP.
• Document shipping is also available.
• You can send shipments with up to 10 parcels
and a maximum weight of 315 kg.
• There are no ODA (outside of delivery area)
surcharges.
• The latest shipping information (I.O.D.) is
available online at all times via DPD’s parcel
tracking service.
dpd.de/express
6
12 13
DPD DIRECT Successful international retailing. The shipping solution for your online shop. Globalised markets provide massive growth potential for international e-commerce, because the Internet enables customers to source products worldwide. In spite of this many online retailers are reluctant to ship goods to countries outside national borders or the European Union. The reasons for this are unpredictable shipping costs or complicated customs formalities. That has all changed. Thanks to DPD DIRECT this is now a thing of the past. In cooperation with our partner wnDirect we are developing individual solutions for your e-commerce operations, enab- ling you to ship to over 30 countries. We relieve you of com- plex customs formalities, provide fast parcel delivery and offer trouble-free returns solutions. This is your opportunity to open up new markets – with DPD DIRECT it has suddenly become much easier. 14 15
DPD DIRECT
Time for an expansion strategy in e-commerce.
EUROPE INTERNATIONAL
Delivery time ≥ 3 days Delivery time ≥ 4 days
We ship your parcels worldwide via our central gateway in Frankfurt. You hand it to us as a
DPD DIRECT parcel and we take care of the rest.
Six good reasons for DPD DIRECT.
• You don’t need to worry about a thing! • You benefit from a logistics solution for the
Accompanying commercial or pro forma check-out stage of the ordering process,
invoices are not required. Charges (customs with email transfer in your individual brand
duty & fees) are calculated in advance and – identity.
depending on the terms of delivery – either
invoiced to the final customer or indicated • You can rely on the combined know-how
separately on the invoice to the consignor. of DPD and our partner wnDirect with its
specialist parcel network for the delivery of
• You can be sure of satisfied customers: your goods to private consignees.
thanks to paper-free customs processing
the parcel receives fast customs clearance • A returns service is available for parcels
and is then efficiently delivered to your which have been rejected by the consignee
customer. or can’t be delivered.
• New markets open up to you: the
DPD DIRECT network already covers
over 30 countries.
dpd.de/direct
16 17
DPD MAX Pallet shipping for heavy freight. Fast shipping of heavy goods throughout Europe. DPD MAX now also enables you – in addition to your regular parcel volumes – to ship freight which is too heavy or too bulky for parcel shipping. Our new service is available for all palletised freight up to a weight of 1.2 tonnes per pallet. We offer shipping not only within Germany but also to more than 20 European countries – fast delivery times included. With DPD MAX you can not only ship your freight reliably and fast – you can also and above all simplify your shipping processes and save on resources when it comes to managing service providers. The DPD MAX service is provided in part- nership with Palletways, Europe's leading express network for palletised freight. 18 19
DPD MAX
Short transit times – fast delivery: the easy way to ship heavy
freight Europe-wide.
EUROPE Delivery times from Germany
Delivery time 1–3 Days
Delivery time 2–4 Days
Delivery time 3–5 Days
Delivery time 6–8 Days
Within Europe – including Russia - the pallets you ship with DPD MAX will reach their
destination in 8 days at most!
The benefits of DPD MAX
• Short standard delivery times: 1 to 5 five • Up to 6 pallets can be combined in one
days within Europe, 6 to 8 days to Russia. shipment – incl. varying pallet sizes.
• Uncomplicated product classes: S to 250 kg, • Transport within Germany and to more
M to 500 kg and L to max. 1.200 kg. than 20 European countries – Russia inclu-
ded.
• Shipping status and proof of delivery
available online at all times. • Reliable premium service provided by our
specialist cooperation partner Palletways.
• Only one standard DPD parcel label is
required for all countries of destination.
• Acceptance of all standard pallet types,
such as one-way, industrial and Europallets
(Europallets are not exchanged).
dpd.de/max
20 21DPD Mail Budget rate business post. Do you need to send documents or letters to Spain, or perhaps within Germany? In that case DPD Mail is the ideal service for you. The implementation of the service couldn't be more conveni- ent, because we simply collect your DPD Mail together with your parcels. And just as with your parcels, your business post will reach the recipient reliably and fast. In addition we offer you extremely favourable terms, even for small shipping volu- mes. You save 10 cents on standard letters and up to 10% of the postage costs for other formats. To ensure that your business post reaches its destination conveniently and fast, we cooperate with the mail specialists ASENDIA (by La Poste & Swiss Post). 22 23
DPD Mail
Ship your business post with DPD.
GERMANY INTERNATIONAL
Delivery time 2–3 days Delivery time ≥ 3 days
The benefits at a glance.
• DPD provides you with special shipping • A service you can rely on: for the delivery
envelopes for your domestic and of your business post we cooperate with
international post. ASENDIA (by La Poste & Swiss Post).
• You'll be delighted by how easy the service
Dimensions and weights
is: no franking of envelopes, no sorting by
format or country of destination, and of
Standard letter up to 20 g
course pickup is included.
Compact letter up to 50 g
• You pay conveniently against invoice – no
advance payment required. Full-size letter up to 500 g
• Your postage costs are reduced, with a Maxi letter 1 up to 1.000g
savings potential of 10 cent respectively 10%
for letters which are suitable for automated Maxi letter 2 up to 2.000g
processing, which means that they have to
be machine-processable and readable.
• Your business post reaches the recipient Well worth knowing: at dpd.de/mail you'll
fast, with a delivery time of 2-3 days find all the information you need about
throughout Germany, 2-6 days within weight and size restrictions and franking
Europe and 4-9 days worldwide. zones.
• Any shipments which can't be delivered
are returned free of charge.
dpd.de/mail
24 25Clearing your shipments
through customs.
A strong partner.
Shipping goods abroad, either worldwide or to non-EU countries in Europe, often involves a
lot of bureaucratic customs formalities. However, these formalities are now a lot easier for
you to deal with. In DPD you have an experienced partner when it comes to making the ship-
ping of your international parcels simple and convenient. Here you will find the most important
information relating to international shipping.
Customs forms required for non-EU countries and EU exclusion areas. Declaration of origin/movement certificate.
Goods value1 Forms required With the documentation the consignor
certifies that the goods were produced in a
Up to
Commercial or pro forma invoice with declaration of origin2 particular country. On the basis of various
€ 1,000
Commercial and pro forma invoice. trade agreements goods from specific coun-
1
2
Combined goods tries receive preferential import treatment,
Commercial invoice with declaration of origin value of all shipments
From
Export declaration (ATLAS or IAA-Plus) and printout of the export which are shipped Each shipment must be accompanied by an which means that they are subject to lower
€ 1,000 – € 6,000 accompanying document (EAD) with MRN and barcode on the same day to
the same consignee
original invoice in English. The consignee’s customs duties or none at all. The declaration
Commercial invoice
address telephone number and contact person must of origin on the commercial invoice must be
EUR1 movement certificate 2
If the goods are of EU
always be added as supplementary informa- formulated with the specified wording.
Above € 6,000 origin in accordance tion. To ensure troublefree customs clea-
Export declaration (ATLAS or IAA-Plus) and printout of the export
accompanying document (EAD) with MRN and barcode with the regulations
on origin rance the invoice must contain the following: Other documents.
• consignor’s name and address For a number of countries additional
documents are required, because special
From depot to consignee. The EORI number. • consignor’s EORI number (if required) customs regulations and sanctions may apply.
For further information please contact the
Parcels destined for export to the DPD EORI numbers (EORI = Economic Operators • consignee’s name and address, with customs department which is responsible for
network are prepared at the depot. They Registration and Identification System) have telephone number you, your local chamber of commerce and
are then transported overnight to the inter- been made mandatory for all companies for industry or visit www.zoll.de .
national gateways. There all parcels are the purpose of identifying business entities, • invoice date, number and place
checked by certified specialists in accordance and they serve as a sole identifying feature in Terms of delivery in the DPD system.
with airfreight security regulations, declared the implementation of all customs formalities. • delivery address (if different from the
for export to the customs authorities and invoice address) The terms of delivery determine which part
then passed on for transport. On arrival in The export process. of the shipping costs is borne by the consig-
the country of destination the parcels are • terms of delivery (written out in full) nee and by the consignor respectively.
cleared through customs and delivered to In the case of exports to non-EU countries dpd.de/freight_terms
the consignee. goods with an invoice value of more than • description of the goods: name and quanti-
€ 1,000 are electronically declared to the ty Important transport provisions.
customs authority by the ATLAS export or of the goods, value of the individual goods
IAA-Plus programmes. Because parcels are and overall value Any objects or goods which are forbidden by
not necessarily processed at customs offices current transport security regulations (Luft-
with the status of an office of exit, we re- • signature (original signature on all copies) SiG) or defined as hazardous goods by IATA,
commend that shipments should be exported ICAO or other government authorities such as
via the two-stage normal procedure the Federal Aviation Department are excluded
(customs office at the company location). from transport. You will find further regulati-
The export declaration should be completed ons in the exclusions from transport contai-
24 hrs before the shipment is handed to DPD. ned in DPD’s general terms and conditions.
dpd.de/custom
26 27Products/services/ DPD’s
terms of delivery service
The most important points at a glance.
benefits.
Products, supplementary services, customs and additional charges DPD CLASSIC DPD EXPRESS DPD DIRECT
DPD 12:001 / DPD 10:002 (time-specific delivery)
Products/supplementary services
Guarantee (priority handling and delivery) 1
COD 1 2
Collection request 1
Import
Hazardous goods LQ (Limited Quantities) 1 1
Predict (delivery when it’s convenient) 1 1
DPD parcelshop delivery (the alternative delivery address) 1 1
Tailor-made online services
Insurance incl. up to € 520 (higher insurance up to max. € 13,000) 265 € for you.
Multi-parcel shipment (max. 10 parcels up to 315 kg in total)
SMS and email notification (proactive confirmation) 1 Our DPD eSolutions bring together our inno-
Returns processing vative online services for parcel shippers in a
CO2-neutral transport without additional cost single portal. With DPD eSolutions we provi-
de customers and developers with access to Greater flexibility with DPD’s Parcelshops.
Export processing
relevant tools and IT systems with only a few
Document shipping Parcel consignees decide themselves when
intuitive clicks of the mouse. For parcel ship-
Pro forma invoice / commercial invoice (in English and in triplicate) to pick up their parcel. After the consignee
pers it is above all the so-called ‘portal solu-
Customs service
EAD – export accompanying document (ATLAS/IAA+ from € 1,000) has been notified domestic parcels can be
tions’ which are essential. These include DPD
Secure airfreight /“SPX secured”
Web Parcel, the online shipping tools MyDPD picked up within 7 working days and inter-
Worldwide service availability. Number of countries > 230 230 30 Business (for occasional shippers), MyDPD Pro national parcels within 14 working days.
Terms of delivery outside of the EU (for consignors with regular parcel volumes) As part of DPDgroup, DPD in Germany has
DAP not cleared (Delivered At Place, standard for airfreight) 3
and the Returns Portal. DPD is breaking access to over 27,000 local Pickup points
DAP cleared (Delivered At Place cleared, standard for Express) 3
entirely new ground with its recently created across Europe, and delivers to 230 countries
DDP cleared (Delivered Duty Paid) 1 3
developer portal. This will be highly useful to worldwide.
Additional costs you if you wish to integrate the web services
Fuel surcharge diesel/kerosene (depending on means of transport: road or air) based on DPD Cloud technology into your
Invoiced by volumetric weight (L x W x H in cm/5,000) 4 ERP or e-commerce system. In this respect
Surcharge for island delivery (Europe only) our specialists as well as the DPD developer
Surcharges
community are ready to provide external Predict – always just right.
Incorrect/missing route coding (without parcel label)
Commission on pre-payment and additional items on customs
programmers with concrete support.
Predict gives your customers the possibility
application (3 items incl.)
For more information please see: of changing the day or place of the delivery.
Completion of export documents
esolutions.dpd.com On the morning of the delivery they are
Excess weight surcharge for chargeable parcel weight > kg 31,5 31,5 30
informed about the exact 1 hour time
Outsize surcharge for exceeding length of > cm 175 120 120
window. Deliveries with Predict are currently
1 2 3 4
available in Europe for selected countries available to Benelux paperless export process country-related
available in Germany and many other
General remarks: Please see the current DPD price list for further details of prices and the availability of international
European countries.
services. DPD`s general terms and conditions and terms of carriage can be viewed at: dpd.de/agb
dpd.de/predict_international
28 29dpd.de 12/2016
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