ISA (UK) 330 - The Auditor's Responses to Assessed Risks and - ISA (UK) 505- UK Finance
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ISA (UK) 330 – The Auditor’s
Responses to Assessed Risks and
ISA (UK) 505 –
Bank Audit Requests - Contact
Details
The following table provides contact details for use in respect of bank reports
for audit purposes. It includes banks with the largest branch networks and
processing centres that may have an address different to the main address.
In other cases main addresses can be found via each specific bank's website.
NOTES:-
1) Whilst it is acceptable for auditors to send multiple requests by post, banks have requested
that when faxing auditors ensure that a separate fax is sent for each letter.
N.B.-There is no issue with having multiple entities on the same letter.
(eg for members of a group). The problem is where unrelated requests are sent on the
same fax.
2) Request for copies of Cheques are not part of the standard audit confirmation process and
should be requested separately as they are dealt with by different teams within the banksBank Main address Notes E-mail
Allied Irish Bank - Address to relationship manager
UK at branch.
Bank of Scotland Corporate & Business Banking Includes Bank of Scotland Corporate & Commercial accounts. $centralauditteam@
Customers bankofscotland.co.uk
18-02-2015 Information requests for Halifax must be submitted separately.
Central Audit team Email acknowledgements will be
N.B:-All authorities must be on Customers headed note paper.
Bank of Scotland given where email addresses are
P O Box 1000 Requests for copies of cheques should be sent to:- supplied.
BX2 1LB
Bank of Scotland
(NB. For syndications requests Evenings Requests Team
We will only accept Audit
should continue to be addressed PO Box 1000
Requests and Letters of Authority
to Syndications Team at BX2 1LB
via email when then are attached
Citymark)
Please do not chase an Audit letter request until the appropriate SLA has in PDF format.
Professional Account elapsed. You will be advised of the SLA date in your acknowledgement.
Customers
Please provide a current email contact where acknowledgement by email is
Bank of Scotland preferred.
Specialist Banking
Please give full names of all legal entities covered by the request.
Professional Account Office, 7th
Floor Please give the branch sort code and account number for the main account
155 Bishopsgate of each and every legal entity listed in the request. The names on the
LONDON, EC2M 3YB request need to match the customer name of the bank accounts for which
the main sort code and account number are given.
Offshore Customers
If Global Treasury Fund details are required, please specify the LD 8 digit
BOSI Corporate
PO Box 19 Treasury Account number.
Douglas If you require a Fast Track request, please complete the Fast Track request
Isle of Man IM99 1AR specifying an appropriate reason.
Bank of Scotland Ireland Please ensure for each request that a valid, current Authority to Disclose is
in place authorising and instructing Bank of Scotland, covering all entities
Certus
listed on the request and signed in accordance with the bank mandate for
124-127 St Stephens Green,
Dublin 2 the relevant customer.
Ireland Please use the standard templates available on the BBA website.
Customers with only Treasury Separate requests must be submitted for both Bank of Scotland and Lloyds
Deposits Bank plc even where the customer is dual branded.
Lloyds Bank Corporate Markets At Peak audit times we may exceed our timescales.
10 Gresham Street
London, EC2V 7AE Request should be on the Auditors company headed paper.
Requests for retail customers
should be sent to the branch.Bank Main address Notes E-mail
Barclays Send all requests to:- Enquiries-0845 366 0657
Audit Letter Team LINES OPEN 9 TO 5
Barclays Bank PLC
Please quote the branch sort code and account number for the main
P O Box 299
account of each legal entity listed in the request.
Birmingham
B1 3PF The names on the request must match the customer name of the bank
accounts of the main account quoted.
Acknowledgements
For each request letter received we will send an acknowledgement letter
containing a reference number. Please quote this in all correspondence and
phone enquiries.
Please do not chase an Audit letter request until the year end audit date
and/or the appropriate SLA has elapsed.
Normal SLA’s following receipt of your request will be:-
FAST TRACK SLA - 5 working days
STANDARD SLA - 15 working days
Clients with Barclays Capital products
Please submit a separate request to Barclays Capital this will prevent
delays in completing your request.
AuditRequests@
These can be requested by either email or addressed to:- barclayscapital.com
Client Valuations & Audit Requests
Barclays Capital
10 Marina Boulevard
#23-01
Tower 2 Marina Bay Financial Centre
Singapore 018983
These will be sent on where necessary.
Clients with Barclays Wealth Products
Please submit a separate Request to Barclays Wealth this will prevent
delays in completing your request. Bpci.tradeandaudits@
These can be requested by either email or addressed to:- barclayswealth.com
Trade & Audits
Barclays House
Victoria Street
3Bank Main address Notes E-mail
Isle of Man
IM99 1AJ
These will be sent on where necessary
Requests for copy Cheques should be sent directly to
Generalist Servicing Central Servicing Centre Barclays Bank Plc
Octagon House
Gadbrook Park
Northwich, Cheshire
CW9 7RB
Clydesdale All Bank Standard Audit Letter Or alternatively you may scan and email your request to the following email You may scan and email your
requests for Clydesdale Bank address: request to the following email
and Yorkshire Bank should be address;
audit.letter.requests@cybg.com
submitted to the following
audit.letter.requests@cybg.com
address: Please note we will only accept Audit Requests and Letters of Authority via
email when they are attached in PDF format.
Business Fulfilment Team,
Bering House, Please could you provide a copy of the customers signed authority with
Mariner Court, each request. The authority needs to be on Company letterhead and signed
Clydebank Business Park, in accordance with the bank mandate.
Clydebank,
When requesting information on Derivatives please specify the type of
G81 2NR
facility and one of the facility account numbers.
When requesting information on Treasury accounts please give the 16 digit
reference.
Team 605
The Co-operative Contact Telephone Number:- 08457 213 213
Olympic House
Bank plc.
Business Customer Service
Centre
PO Box 250
Delf House
Skelmersdale
WN8 6WT
Coutts & Co The Manager
440 Strand
London
WC2R 0QS
Halifax Requests should be posted to
the relationship manager.
4Bank Main address Notes E-mail
Audit requests and new Please do not chase an Audit letter request until the year end audit date
HSBC For any queries contact us
authorities to disclose information and/or the appropriate SLA has elapsed. through
to be sent to: email (alqueries@hsbc.com)
STANDARD SLA – 15 working days only if Customer Authorisation is
Auditors Letters held Enquiries will be responded to
HSBC Bank PLC within 2 working days of receipt.
Coventry DSC
• Requests should be on the headed paper of firm / Auditor. Or
Harry Weston
Road • Please quote the main sort code and account number along with
the complete entity name. call @ 0845 6037 916
Binley, Coventry
CV3 2TQ • On request acknowledgements will be sent via email / post. Lines are open between 9.00am
• Final Audit Letters can be sent via secure email/post. to 5.00pm Monday to Friday,
For customers who excluding Public Holidays.
hold foreign During periods of interruption to postal services:-
For customers who hold foreign
currency accounts or - Urgent requests can be sent to any of our branches. Please address currency accounts or Treasury
Treasury accounts your requests to the Coventry address, for onward delivery. accounts sort code— 40-05-15
sort code—40-05-15. contact
- On request, urgent audit responses will be sent by email (provided e-
Send requests to :- mail address is secured).
Phone +44 207 991 19098 /
HSBC Bank Plc Requests for copy cheques should be sent separately to: 19015
Brokerage and Audit Fax +44 207 531 0221
Level 1 HSBC Bank PLC,
Email brokerage.audit@
3 Harbour Exchange Coventry DSC
hsbcgroup.com
Square, Harry Weston Road
London E14 9GE Binley, Coventry,
CV3 2TQ
ISLE OF MAN BANK
Isle of Man Bank bankauditrequestsiom@rbsint.
com
ISLE OF MAN
s/c 9545, 559100, 559110,
559104 & 559107
Confirmation.com –select Isle of
Man Bank
Email to
bankauditrequestsiom@rbsint.
com
Post to
2 Athol St, Douglas,
Isle of Man
IM99 1AN
5Bank Main address Notes E-mail
Corporate Customers Lloyds Bank PLC will acknowledge receipt of your request providing a
Lloyds Bank PLC We will only accept Audit
Attn. Audit Team unique reference number and the expected number of business days
Requests and Letters of Authority
Lloyds Bank PLC required to complete the request.
via email when then are attached
Citymark
18-02-2015 in PDF format.
150 Fountainbridge Please provide a current email contact where acknowledgement by email
Edinburgh, EH3 9PE is preferred. Corporate Customers
GRPCOAudits2@
Commercial Customers Please keep copies of Cheque requests from main and send them to the
lloydsbanking.com
Audits Team following addresses:-
Lloyds Bank PLC Commercial Customers
3rd Floor Citymark Corporate Customers
GRPMCRAudits@
150 Fountainbridge Lloyds Bank PLC
lloydsbanking.com
Edinburgh, EH3 9PE Pendeford Business Park
TNT 65 PO Box 81
Wobaston Road
OFFSHORE AUDITS Wolverhampton, WV9 5HA
(GUERNSEY)
LTSB Corporate Banking, P O Commercial Customers
Box 123 Lloyds Bank PLC
Sarnia House Request Team, Level 3
Le Truchot Citymark,150 Fountainbridge
St peter Port Edinburgh, EH3 9PE
Guernsey, GU1 4EF
Please do not chase an Audit letter request until the year end audit date
OFFSHORE AUDITS (JERSEY) and/or the appropriate SLA has elapsed.
LTSB Corporate Banking,
PO Box 10 Please provide a current email contact where acknowledgement by email
9 Broad Street is preferred.
St Helier, Jersey
JE4 8NG Please give full names of all legal entities covered by the request.
Commercial Finance Please give the branch sort code and account number for the main
Customers account of each and every legal entity listed in the request. The names
LTSBCF Limited on the request need to match the customer name of the bank accounts
Vanburgh House for which the main sort code and account number are given.
Grange Drive
Hedge End, Southampton If Global Treasury Fund details are required, please specify the LD 8 digit
SO30 2AF Treasury Account number.
Private Banking Customers Request should be on the Auditors company headed paper.
Private Banking Mayfair
21-23 Hill Street Please ensure for each request that a valid, current Authority to Disclose
Mayfair, London is in place authorising and instructing Lloyds Bank plc, covering all
W1J 5JW entities listed on the request and signed in accordance with the bank
6Bank Main address Notes E-mail
mandate for the relevant customer.
Customers with only Treasury
Deposits Please use the standard templates available on the BBA website.
Lloyds Bank Corporate Markets
Faryners House Separate requests must be submitted for both Bank of Scotland and
25 Monument Street Lloyds Bank plc even where the customer is dual branded.
London, EC3R 8BQ
If you require a Fast Track request, please complete the Fast Track
Requests for retail customers request specifying an appropriate reason.
should be sent to the branch.
Libor Loans Contact details
Lloyds Banking Operations Libor
Loans Operations Level 1,
Citymark
150 Fountainbridge Edinburgh,
EH3 9PE
Please note that a new authority to disclose is required with each
Nationwide
request.
Natwest MAINLAND UK MAINLAND UK MAINLAND UK
Confirmation.com - select Before submitting a request, familiarise yourself with the banks minimum We do not accept audit requests
NatWest standards which are outlined in the NatWest dedicated website. via email at this time.
OR
How to send a request to the bank:
Post to
NatWest Bank Plc Audit confirmation requests for NatWest mainland UK customers can be
1 Hardman Boulevard submitted in two ways:
Manchester
M3 3AQ The banks preferred channel is online via Confirmation.com.
OR • The bank accepts online requests for single legal entities and at
a group level (i.e. multiple related legal entities)
Fax to • Instructions on how to complete an online form is available from
0345 301 2512 Confirmation.com’s training guide
Send a separate fax per request. • Service Level Agreement – 12 business days (after the audit date
has passed)
OR The SLA starts when the bank has received all the correct
Email Faxination to information
+443453012512@fax.rbs.com
Alternatively, paper requests can be faxed or posted to the bank.
Attach the request as a PDF • Use the standard templates set out by the industry
document. • The bank will acknowledge receipt of your request providing a
7Bank Main address Notes E-mail
unique reference number and the expected number of business
days required to complete the request
• Service Level Agreement – 25 business days (after the audit date
has passed). This excludes postage time.
The SLA starts when the bank has received all the correct
information
Send your audit confirmation to the bank at least one month in advance
of the audit date.
NATWEST INTERNATIONAL bankauditrequestsgib@
GIBRALTAR Urgent or Fast Track requests must be sent to the bank via rbsint.com
s/c 606060 & (60)9544 Confirmation.com. Any requests which are posted, faxed or emailed to
Confirmation.com –select Natwest the bank will be subject to a 25 business day SLA.
International
Provide the full name (as per bank statement), main account number and
Email to sort code for every related legal entity required.
bankauditrequestsgib@rbsint.
com Not only does a sort code speed up the process but it can also help to
Post to identify which brands within the NatWest Group Plc the accounts are held
PO Box 11 at as well as highlighting any specialised products or services the
16 Library Place customer may have with us.
St Helier
JERSEY
Separate requests must be submitted for each brand within the NatWest
JE4 8NH
Group Plc (i.e. RBS, NW, RBSI, NWI, Isle of Man Bank, RBS Invoice
Finance and Lombard), even where the customer is multi branded.
NATWEST INTERNATIONAL bankauditrequestsjsy@
JERSEY Requests for copy cheques should be sent under separate cover and rbsint.com
s/c 601203 & (60)9541 addressed to the customers sector team.
Confirmation.com –select Natwest
International Who do I contact if I have a query?
Email to
For requests raised via Confirmation.com, all queries should be directed
bankauditrequestsjsy@rbsint.
to:
com
Telephone: +44 203 770 5450 or
Post to Email: customer.support@confirmation.com
PO Box 11
16 Library Place For requests sent via paper, all queries should be directed to:
St Helier RBSGAuditQueries@rbs.co.uk
JERSEY
JE4 8NH
8Bank Main address Notes E-mail
NATWEST INTERNATIONAL
Do not chase an audit letter request until both the year end audit date
bankauditrequestsgsy@
and the SLA have elapsed.
GUERNSEY rbsint.com
s/c (60)9542 & 600920
Confirmation.com – select Natwest
International
Email to
bankauditrequestsgsy@rbsint.
com
Post to
PO Box 11
16 Library Place
St Helier
JERSEY
JE4 8NH
NATWEST INTERNATIONAL bankauditrequestsiom@
ISLE OF MAN rbsint.com
s/c 600703 & (60)9543 & 609545
Confirmation.com – select Natwest
International
Email to
bankauditrequestsiom@rbsint.
com
Post to
PO Box 11
16 Library Place
St Helier
JERSEY
JE4 8NH
RBS INVOICE FINANCE InvFin.AuditReq@rbsif.co.uk
s/c 600846 (Discounted, Factored or
Facflow accounts)
Email to
InvFin.AuditReq@rbsif.co.uk
NatWest Markets Plc ClientValuationsTeam@natwest
For customers who only hold markets.com
‘Derivative’ facilities with the bank.
9Bank Main address Notes E-mail
Email to
ClientValuationsTeam@natwes
tmarkets.com
Royal Bank of MAINLAND UK MAINLAND UK MAINLAND UK
Scotland
Confirmation.com – Select Royal Before submitting a request, familiarise yourself with the banks minimum We do not accept audit requests
Bank of Scotland standards which are outlined in the RBS dedicated website. via email at this time.
OR
How to send a request to the bank:
Post to
Royal Bank of Scotland Plc Audit confirmation requests for RBS mainland UK customers can be
1 Hardman Boulevard submitted in two ways:
Manchester
M3 3AQ The banks preferred channel is online via Confirmation.com.
OR • The bank accepts online requests for single legal entities and at
a group level (i.e. multiple related legal entities)
Fax to • Instructions on how to complete an online form is available from
0345 301 2513 Confirmation.com’s training guide
Send a separate fax per request. • Service Level Agreement – 12 business days (after the audit date
has passed). The SLA starts when the bank has received all the
OR correct information
Email Faxination to
+443453012513@fax.rbs.com Alternatively, paper requests can be faxed or posted to the bank.
• Use the standard templates set out by the industry
Attach the request as a PDF • The bank will acknowledge receipt of your request providing a
document. unique reference number and the expected number of business
days required to complete the request
• Service Level Agreement – 25 business days (after the audit date
RBS INTERNATIONAL has passed). This excludes postage time. bankauditrequestsjsy@rbsint.c
The SLA starts when the bank has received all the correct om
JERSEY
information
s/c 161028, 165893, (60)1028 &
(60)5893
Send your audit confirmation to the bank at least one month in advance
Confirmation.com – select RBS of the audit date.
International
Email to Urgent or Fast Track requests must be sent to the bank via
bankauditrequestsjsy@rbsint. Confirmation.com. Any requests which are posted, faxed or emailed to
com the bank will be subject to a 25 business day SLA.
Post to
Royal Bank House Provide the full name (as per bank statement), main account number and
71 Bath Street sort code for every related legal entity required.
St Helier
10Bank Main address Notes E-mail
Jersey JE4 8PJ Not only does a sort code speed up the process but it can also help to
Channel Islands identify which brands within the NatWest Group Plc the accounts are held
at as well as highlighting any specialised products or services the
RBS INTERNATIONAL customer may have with us. bankauditrequestsgsy@rbsint.c
GUERNSEY om
s/c 162029, 165886 & (60)2029 Separate requests must be submitted for each brand within the NatWest
Group Plc (i.e. RBS, NW, RBSI, NWI, Isle of Man Bank, RBS Invoice
Confirmation.com – select RBS
Finance and Lombard), even where the customer is multi branded.
International
Email to Requests for copy cheques should be sent under separate cover and
bankauditrequestsgsy@rbsint. addressed to the customers sector team.
com
Post to Who do I contact if I have a query?
Royal Bank House
71 Bath Street For requests raised via Confirmation.com, all queries should be directed
St Helier to:
Jersey JE4 8PJ Telephone: +44 203 770 5450 or
Channel Islands Email: customer.support@confirmation.com
RBS INTERNATIONAL For requests sent via paper, all queries should be directed to: bankauditrequestsiom@rbsint.
ISLE OF MAN RBSGAuditQueries@rbs.co.uk com
s/c 166017, 165880, (60)6017 &
(60)5880 Do not chase an audit letter request until both the year end audit date
Confirmation.com – select RBS
and the SLA have elapsed.
International
Email to
bankauditrequestsiom@rbsint.
com
Post to
Royal Bank House
71 Bath Street
St Helier
Jersey JE4 8PJ
Channel Islands
RBS INTERNATIONAL bankauditrequestslux@rbsint.c
LUXEMBOURG om
s/c 161030 & (60)1030
Confirmation.com – select RBS
International
11Bank Main address Notes E-mail
Email to
bankauditrequestslux@rbsint.
com
Post to
Royal Bank House
71 Bath Street
St Helier
Jersey JE4 8PJ
Channel Islands
RBS INTERNATIONAL bankauditrequestsLDN@rbsint.
LONDON INT com
s/c 165915, 165914, (60)5915 &
(60)5914
Confirmation.com – select RBS
International
Email to
bankauditrequestsLDN@rbsint
.com
Post to
Royal Bank House
71 Bath Street
St Helier
Jersey JE4 8PJ
Channel Islands
RBS INVOICE FINANCE InvFin.AuditReq@rbsif.co.uk
s/c 600846 (Discounted, Factored or
Facflow accounts)
Email to
InvFin.AuditReq@rbsif.co.uk
NatWest Markets Plc ClientValuationsTeam@natwest
For customers who only hold markets.com
‘Derivative’ facilities with the bank.
Email to
ClientValuationsTeam@natwes
tmarkets.com
Business and Corporate Santander does not acknowledge requests.
Santander UK plc
Banking Operations
Bridle road Contact Telephone Number:- Business Banking - 0845 6070 666
Commercial Banking – 0800 085 2090
12Bank Main address Notes E-mail
Bootle
Merseyside Please ensure for each request that a valid, current Authority to Disclose
L30 4GB is in place authorising and instructing Santander UK plc, covering all
entities listed on the request and signed in accordance with the bank
- Mandate for the relevant customer.
Exceptions Payments - Please ensure for each request that a valid, current Authority to
TSB Bank plc
Team Disclose is in place authorising and instructing The Ulster Bank
Ulster Bank Ltd Group, covering all entities listed on the request and signed in
Danesfort accordance with the bank mandate for the relevant customer.
Belfast - For customers holding international accounts please include the
BT9 5UB account type and/or an account number and send request to:
International Audits
Ulster Bank Group Centre Georges Quay
Dublin 2
- For customers holding branch accounts and international
accounts, two separate requests must be sent.
- International accounts refer to Hold accounts, Trade Finance
accounts, ACBS/Loan I.Q. loans, Foreign Exchange contracts
(FX deals) and Deposit accounts.
- Please send all requests to arrive at least one month in advance
of the audit confirmation date.
- Please use the standard templates available on the BBA website.
- Separate requests must be submitted for both Ulster Bank Ltd
(NI) and Ulster Bank Ireland Ltd (RoI) even where the customer
is dual branded.
- Please give the branch sort-code and account number for the
main account of each and every legal entity listed in the request.
The names on the request need to match the customer name of
the bank accounts for which the main sort code and account
number are given.
- If details on Global Treasury Fund accounts or Structured
Deposits
- (including Bonds) are required, please specify the 6 digit account
number and mark the request as applicable for these types of
accounts.
- When requesting information on Derivatives please specify the
type of facility and one of the facility account numbers.
- If you require a Fast Track request, please complete the Fast
Track request specifying an appropriate reason.
- Please do not chase an audit letter request until both the year
end audit date and the timescale advised in the
13Bank Main address Notes E-mail
acknowledgement letter for reply have elapsed.
- Contact details for the Ulster Bank Concerns and Queries team
are 0845 301 4109 (NI) and 1850 211 595 (ROI).
- Cheque Requests: Requests for copies of cheques are not part
of the audit process and should be requested separately.
- Certificates of Interest/Balance: Certificate requests are not part
of the audit process and should be requested separately to the
Exceptions Maintenance team.
All Bank Standard Audit Or alternatively you may scan and email
Yorkshire You may scan and email your
Letter requests for your request to the following email
request to the following email
Clydesdale Bank address:
address;
and Yorkshire Bank
should be submitted to audit.letter.requests@cybg.com audit.letter.requests@cybg.com
the following address:
Please note we will only accept Audit Requests and Letters of Authority
via email when they are attached in PDF format.
Business Fulfilment
Team,
Please could you provide a copy of the customers signed authority with
Bering House, each request. The authority needs to be on Company letterhead and
Mariner Court, signed in accordance with the bank mandate.
Clydebank Business
Park, When requesting information on Derivatives please specify the type of
Clydebank, facility and one of the facility account numbers.
G81 2NR
When requesting information on Treasury accounts please give the 16
digit reference.
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