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Patient and
Information Guide for
John
Hunter
Hospital
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Patient and Visitor Guide
Patient and Visitor Guide
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John Hunter Hospital 2
John Hunter Hospital 2
Table of Contents
About Us............................................. 4 Aboriginal Liaison Officers................... 8
Welcome.............................................. 4 Social Work.............................................8
How to get to hospital.............................. 4 Yamma – Welcome to John Hunter
Hospital video.........................................8
Contact details........................................... 4
During your stay...................................8
Hours of operation..................................4
Admission................................................8
Visiting hours..................................................4
Care boards......................................... 9
Our commitment to excellence – Every
patient, every time............................... 4 Clinical handover................................. 9
About John Hunter Hospital................ 5 Single rooms....................................... 9
Parking................................................ 6 Electrical appliances............................ 9
Disabled access.................................. 6 Meals................................................... 10
Smoke-free.......................................... 6 Meal times........................................... 10
Alcohol-free......................................... 6 Special diets........................................ 10
Services Available............................. 6 Food allergies...................................... 10
Chaplaincy and pastoral care.............. 6 Personal belongings............................ 10
Pharmacy................................................6 Outpatient clinics................................. 11
Newsagency........................................ 6 Surgery................................................ 11
Accommodation................................... 7 Patient identification...............................11
Cashier....................................................7 Staff identification................................ 11
Things to do......................................... 7 Leaving Hospital................................ 12
Places to eat........................................ 7 Transfer to another facility................... 12
Financial services................................ 7 Going home......................................... 12
Gift shop...................................................... 7 Transport home......................................... 12
Florist................................................... 7 Disclaimer............................................ 12
Support Services............................... 8 Local Community Services for Your
Information.......................................... 12
Multicultural Health.............................. 8
John Hunter Hospital 3
Patient and Visitor Guide
About Us Contact details
Address: Lookout Road, New Lambton
Welcome Telephone: (02) 4921 3000
Welcome to John Hunter Hospital. Our
goal is to provide you with high quality Hours of operation
healthcare.
John Hunter Hospital operates 24 hours
We are a values-based hospital. Our a day, 365 days a year.
staff behaviours and interactions with
patients, their families and carers, are Normal business hours are 8:30am –
based firmly on our agreed values. We 5pm weekdays.
encourage collaboration, openness and
respect in the workplace. And we do so Visiting hours
to create a sense of empowerment for
our people to use their knowledge, skills Visiting hours are between 8am and
and experience to provide excellence in 8pm, with a rest period between 1pm
care for every patient, every time. and 3pm.
This booklet is a guide to our hospital. It During the rest period, staff will return
has been designed to provide you, your patients to their beds, close blinds and
family and carers with all the information quieten the ward. We ask that relatives
you require for a comfortable stay. If and visitors respect this period by
you have any further questions, please vacating the ward or remaining quiet so
do not hesitate to ask one of our staff that patients can sleep or rest if needed.
members.
Our commitment to
How to get to hospital excellence – Every
John Hunter Hospital is located off
patient, every time
Lookout Road in the suburb of New Providing high quality, consistent and
Lambton in Newcastle. excellent care for our patients is the
There are two entrances to the hospital ultimate aim of John Hunter Hospital
building, both have you enter on Level 2. and at the core of our culture.
Excellence is about doing the right thing
for patients and their families, doing it
consistently and with respect.
John Hunter Hospital 4
Patient and Visitor Guide
About John Hunter Hospital
John Hunter Hospital is a tertiary referral, teaching hospital and a major referral centre
for Hunter New England Local Health District. With one of the busiest emergency
departments in the state, we provide a range of medical and surgical services to a
population of more than 800,000 people.
John Hunter Hospital is the only trauma centre in NSW outside of Sydney. We provide
primary and tertiary trauma services to the people of the Hunter Valley and tertiary
trauma services to the people of the Central Coast, New England, and Mid North Coast
regions of New South Wales.
With support from the Westpac Rescue Helicopter and NSW Ambulance, the Hospital
provides a retrieval service for critically ill patients from the Hunter and North Coast.
John Hunter Hospital has a number of inpatient areas, including:
E1 Rehabilitation
E2 Urology / Rheumatology
E3 Orthopaedics
F1 Orthopaedics
F2 Immunology / Respiratory / General Medicine
F3 Cardiovascular
G1 General Medicine
G2 Neurology / Neurosurgery
G3 Cardiology
H1 John Hunter Children’s Hospital
H2 Emergency Short Stay Unit
H3 Special Surgery / Trauma
J1 John Hunter Children’s Hospital
J2 John Hunter Children’s Hospital
J3 Acute / General Surgery
K1 Nephrology / Dialysis
K2 Maternity / Post-Natal
K3 Gynaecology / Gynaecology Oncology
CCU Coronary Care Unit
ED Emergency Department
ICU/PICU Intensive Care Unit / Paediatric Intensive Care Unit
TP Transplant Unit
NEXUS Child and Adolescent Mental Health Inpatient Unit
M&G Delivery Suite
John Hunter Hospital 5
Patient and Visitor Guide
Parking Services Available
Parking on the John Hunter Hospital
Campus is charged by an hourly rate. Chaplaincy and pastoral
Concessions are available for disabled care
and concession card holders. If you
have any concerns or queries about Hospital Chaplains and Pastoral Carers
parking, please speak directly with the are available to all patients and visitors.
staff in the car parking booth in the main Please ask one of our friendly staff to
visitor car park. contact the service if required.
The John Hunter Hospital chapel is
Disabled access located near the main entrance and is
open at all times. Chapel services are
John Hunter Hospital is fully accessible held on a regular basis, the times of
for anyone with a disability. which are advertised in the chapel and
Limited free disabled parking is available on the ‘Pastoral Care’ brochure.
just past the main hospital entrance.
A number of disabled parking places are Pharmacy
also available with ramp access to the
The hospital pharmacy is located near
hospital in the main visitor car park.
the main entrance on Level 2, outside
the Outpatients Clinic, and is available
Smoke-free to all patients to fill their scripts for
discharge.
John Hunter Hospital is committed to
improving your health, which is why Doc’s Pharmacy is a commercially
our grounds, car parks, buildings and operated pharmacy for non-hospital
vehicles are all completely smoke-free. scripts and pharmaceuticals. It is located
near the food court on Level 2.
If you are finding it difficult to stop
smoking during your time at hospital,
please ask one of our staff members Newsagency
how they can help you, or call the
JH News and Gifts Newsagency is
Quitline on 13 78 48.
located on Level 2 to the right of the
hospital’s main entrance.
Alcohol-free Cards, gifts, confectionary, phone cards
Alcohol and other drugs are not to be and lottery services are available.
brought into the hospital by patients or
visitors.
John Hunter Hospital 6
Patient and Visitor Guide
Accommodation Grab and GoGo Café is located on
Level 2, inside and to the left of the main
John Hunter Hospital has some entrance. Sandwiches, drinks (hot and
accommodation available for relatives cold), confectionary and hot meals are
or patients travelling long distances available.
(greater than 100km). Baratza Coffee Shop is located at the
These units provide a comfortable west end of Level 2. Drinks (hot and
environment and nearby cold) and confectionary are available.
accommodation for relatives of patients A food court is located at the eastern
who require treatment at John Hunter end of Level 2, with a sandwich bar and
Hospital. many hot food and beverage options
Please ask our friendly staff at the available.
RNC Information Desk for more details
regarding fees and availability. Financial services
Cashier An ATM is located at the main entrance
of the hospital on Level 2, opposite the
If you need to make a payment, our Information Desk.
Cashier’s Office is located just inside the An ATM is also located in the large Food
main entrance of the hospital on Level 2, Court on Level 2.
opposite the Grab and GoGo Café.
Gift shop
Things to do
KC’s Gift Shoppe is located just inside
Enjoy a walk through our peaceful the main entrance on Level 2.
surrounds on the Yallarwah Bush Walk.
It is run by John Hunter Hospital Site
This 400-metre return walking trail is Carers (hospital volunteers) and has
situated at the rear of John Hunter gifts, toiletries and confectionary
Campus, between Car Park 4 and Uncle available.
Bob’s Place.
Please note that this walk is not suitable Florist
for wheelchairs and patients should
exercise caution. Lavish Flowers florist is located on
Level 2, next to the JH News and Gifts
Places to eat Newsagency. Flowers and gifts are
available.
There are a number of places to eat on Lavish Flowers also offers a delivery
the John Hunter Hospital Campus. service.
John Hunter Hospital 7
Patient and Visitor Guide
Support Services Yamma – Welcome to
John Hunter Hospital
Multicultural Health Video
The Multicultural Health Service helps The “Yamma” video is a resource aimed
ensure that we provide people from at orientating Aboriginal and Torres
culturally and linguistically diverse Strait Islander patients to our facility. If
backgrounds with: you would like to view the video, it is
available on all patient TVs on Channel
• Equity of access to services; 110.
• Culturally and linguistically Please ask one of our staff if you require
appropriate care; and access to our Multicultural Health
• Information about their health in order Service.
to make informed decisions.
During your stay
Aboriginal Liaison
Officers Admission
The John Hunter Hospital Aboriginal Admission to the hospital begins via
Liaison Officer is available to assist the admissions desk located near the
Aboriginal and Torres Strait Islander main entrance on Level 2. To assist in
patients. the admissions process, we will need
If you or your family require assistance complete and accurate details of:
in accessing hospital services, please • Your medical history;
ask one of our staff members to contact
the Aboriginal Liaison Officer for you. • Your current address and phone
number;
Social Work • Details of next of kin, including
telephone numbers;
Social Workers are available to assist • Details of your general practitioner or
patients, their families and carers. other treating health professionals;
They are able to help with dealing
with relationship difficulties, grief and • Your Medicare number, pension,
bereavement, and can also provide health care or DVA cards;
information on referral to services in the • Details of your private health cover or
community. any other cover that might fund your
Please ask one of our nursing staff if hospital stay;
you require access to our Social Work
Service.
John Hunter Hospital 8
Patient and Visitor Guide
• Any current Advance Health Directive An important part of this commitment is
or enduring Power of Attorney staff performing a clinical handover at
(person able to make decisions about the bedside every day.
your health care, personal or financial
Handover involves the nurse who
matters), and copies of these
has been caring for you providing
documents; and
information regarding your care and
• Your need for an interpreter or reason for admission to the nurse, who
cultural support worker. will be looking after you during the next
shift.
Care boards The staff will involve you in this process,
which will allow you to participate in the
Near each bed you will notice a patient planning of your care and to ensure that
care board. We use these boards in the information exchanged is accurate.
all ward areas across the hospital to You will also have an opportunity at this
communicate the daily and anticipated time to ask any questions regarding your
plan for care between the patient, the care.
family and carer and healthcare team.
Ward staff will update the board each Single rooms
shift and you or your family or carer can
write comments and questions on it at Single rooms, where available, are
any time. If you have any questions allocated as a priority to patients with
regarding your care board, please ask the greatest clinical need. If a room
one of our staff members. isn’t needed for this reason, it may be
offered to a patient with private health
Please also note the REACH poster
insurance.
beside each care board. This gives
you information on the communication
process to help family and carers Electrical appliances
escalate any concerns that they feel
have not been adequately addressed. Electrical appliances brought into the
In the first instance, please raise any hospital for personal use (such as
concerns with the Nurse in Charge laptops, mobile phones, shavers, hair
or Nurse Unit Manager to address dryers and chargers) must be in good
promptly. working order and used only by the
owner.
Clinical handover All electrical appliances must be
checked by the John Hunter Hospital
At John Hunter Hospital we aim to Engineering Department before use.
provide excellent healthcare for every
Free to air televisions are available for
patient, every time.
all patients.
John Hunter Hospital 9
Patient and Visitor Guide
Meals Special diets
Meals are provided for all inpatients. During your stay, you may be placed on
Visitors bringing food to the hospital a special diet as part of your medical
for patients are asked to make sure treatment, or for procedures that your
that food doesn’t require reheating doctor may have ordered.
or refrigeration. Packaged foods are
A staff member will advise you if you
acceptable.
require a special diet. When you are
Please let your nurse or midwife know if on a special diet, some foods may be
you: restricted. Please talk with your nurse,
midwife, dietitian or speech pathologist if
• Have any special dietary
you have any questions or concerns.
requirements, for example, if you
have diabetes, a food allergy, require
a low potassium diet, or prefer a Food allergies
vegetarian diet.
• Always disclose your food allergy to
• Would like cut-up or softer foods.
doctors and nursing staff.
• Have any religious or cultural food
• Ask about food content, particularly if
requirement.
you are unsure.
• Feel your appetite is poor or if you
• Have your adrenaline autoinjector
are not eating well.
(eg epipen) with you and ensure it is
You may be referred to a dietitian or written up on your medication chart
speech pathologist to arrange your by the doctor on admission.
dietary needs.
Personal belongings
Meal times
Staff will arrange safekeeping of
Please speak with your nurse or midwife valuables if required. Lost property can
if you require any assistance to: be handed in and recovered from the
• Eat and drink. Security Office near the main entrance
on Level 2.
• Open packets and/or cut up food.
Please ask your relatives to bring in your
• Get ready for meals (eg. assistance personal belongings, including toiletries,
to get out of bed or to wash your pyjamas, slippers and dressing gown
hands). as soon as possible. We keep a small
Staff delivering meals will check supply of basic toiletries but stocks are
your identification to ensure they are limited.
providing the correct meal to the correct
patient. This is to protect patients with
special dietary requirements.
John Hunter Hospital 10Patient and Visitor Guide
To minimise the chance of misplacing Patient identification
your belongings it is helpful if your items
are marked with an identifying label, When you are admitted, a bracelet
especially valuables such as glasses, identification band will be put on your
hearing aids and dentures. wrist or ankle.
We do our best to ensure all private Please check that details on the band
items are returned to the patient but we are accurate and wear it while you are in
cannot take responsibility for lost items. hospital.
Valuable items should be sent home for
During your stay you will be regularly
safe keeping.
asked for your name and date of birth to
confirm your identity.
Outpatient clinics
After discharge you may be required Staff identification
to come back to the hospital for an
You will notice staff members throughout
outpatient clinic appointment. If you
the hospital wearing uniforms as well
have any questions, please contact the
as ordinary clothes. All staff wear an
hospital on (02) 4921 3000 and ask
identification badge showing their name,
to be transferred to the clinic on your
photograph and position.
appointment card or letter.
The staff directly involved in your care
will introduce themselves and explain
Surgery their role in your treatment
Demand for surgery at John Hunter
Hospital is unpredictable as often
urgent trauma patients present to our
emergency department. This means that
it is difficult to allocate a specific time for
your operation.
Your surgery will be scheduled as soon
as possible, however there are some
cases when it may be delayed. If this is
the case, we will inform you as soon as
possible and advise of a new estimated
time.
John Hunter Hospital 11Patient and Visitor Guide
Leaving Hospital Disclaimer
The John Hunter Hospital Executive is
Transfer to another grateful to the advertisers who make
facility this booklet possible. However, an
advertisement in this patient information
If you need to be transferred to another booklet does not imply endorsement of a
hospital or a nursing home to continue product or service.
your treatment or care, plans for this will
© COPYRIGHT 2020. This document is
be made in full consultation with you,
the subject of copyright vested in Hunter
your family and carer.
New England Local Health District
Going home
During your time in hospital, your Local Community
healthcare team will discuss an Services for Your
estimated date for discharge.
Information
Before you are discharged you will be
provided with the information you may The following pages contain information
need, including instructions on the care on a curated range of local community
you need to continue at home. services chosen to help you and your
visitors during and after your stay.
At John Hunter Hospital we have a
Transfer Unit that operates Monday to Though a service’s feature in
Friday where patients for discharge will the publication doesn’t imply an
be transferred to wait for transport home endorsement on behalf of the hospital,
or to another facility. we want to thank these service providers
for their support, without which this
publication would not be possible.
Transport home
Please take the time to look through
Transport home by ambulance is only their services and consider their
offered if medically required. Otherwise, usefulness to you.
you will need to make your own
arrangements for your return home.
A bus stop and taxi rank are located at
the front entrance of the main building
near the front entrance.
If you have difficulties arranging
transport, please discuss this with your
healthcare team.
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© Copyright Uniting NSW.ACT 2020
20-BRAN-224 - JUL20• OPEN 7 DAYS UNTIL 8PM
• FREE DELIVERY THROUGHOUT
THE JOHN HUNTER HOSPITAL
• BREAST PUMPS & ALL NEWBORN BABY NEEDS
• HUGE GIFT RANGE
• LARGE RANGE OF HOME HEALTHCARE
PH: 4922 3950
INTERNAL: 23950
JHH@DOCSPHARMACY.NET
GROUND FLOOR, ROYAL NEWCASTLE CENTRE, JOHN HUNTER HOSPITALYou can also read
