John Hunter Hospital Patient and Information Guide for

 
John Hunter Hospital Patient and Information Guide for
Patient and
Information Guide for

  John
 Hunter
 Hospital
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John Hunter Hospital Patient and Information Guide for
Patient and Visitor Guide
                            Patient and Visitor Guide

Interpreters:

You have the right to a
free, qualified and
confidential
interpreter.

If you require an
interpreter for
communicating
medical, social or
other information,
please call a member
of the staff and point to
this paragraph.

                            John Hunter Hospital 2
                              John Hunter Hospital 2
John Hunter Hospital Patient and Information Guide for
Table of Contents

About Us............................................. 4             Aboriginal Liaison Officers................... 8

Welcome.............................................. 4             Social Work.............................................8

How to get to hospital.............................. 4              Yamma – Welcome to John Hunter
                                                                    Hospital video.........................................8
Contact details........................................... 4
                                                                    During your stay...................................8
Hours of operation..................................4
                                                                    Admission................................................8
Visiting hours..................................................4
                                                                    Care boards......................................... 9
Our commitment to excellence – Every
patient, every time............................... 4                Clinical handover................................. 9

About John Hunter Hospital................ 5                        Single rooms....................................... 9

Parking................................................ 6           Electrical appliances............................ 9

Disabled access.................................. 6                 Meals................................................... 10

Smoke-free.......................................... 6              Meal times........................................... 10

Alcohol-free......................................... 6             Special diets........................................ 10

Services Available............................. 6                   Food allergies...................................... 10

Chaplaincy and pastoral care.............. 6                        Personal belongings............................ 10

Pharmacy................................................6           Outpatient clinics................................. 11

Newsagency........................................ 6                Surgery................................................ 11

Accommodation................................... 7                  Patient identification...............................11

Cashier....................................................7        Staff identification................................ 11

Things to do......................................... 7             Leaving Hospital................................ 12

Places to eat........................................ 7             Transfer to another facility................... 12

Financial services................................ 7                Going home......................................... 12

Gift shop...................................................... 7   Transport home......................................... 12

Florist................................................... 7        Disclaimer............................................ 12

Support Services............................... 8                   Local Community Services for Your
                                                                    Information.......................................... 12
Multicultural Health.............................. 8

                                                                                    John Hunter Hospital 3
John Hunter Hospital Patient and Information Guide for
Patient and Visitor Guide

About Us                                      Contact details
                                              Address: Lookout Road, New Lambton
Welcome                                       Telephone: (02) 4921 3000
Welcome to John Hunter Hospital. Our
goal is to provide you with high quality      Hours of operation
healthcare.
                                              John Hunter Hospital operates 24 hours
We are a values-based hospital. Our           a day, 365 days a year.
staff behaviours and interactions with
patients, their families and carers, are      Normal business hours are 8:30am –
based firmly on our agreed values. We         5pm weekdays.
encourage collaboration, openness and
respect in the workplace. And we do so        Visiting hours
to create a sense of empowerment for
our people to use their knowledge, skills     Visiting hours are between 8am and
and experience to provide excellence in       8pm, with a rest period between 1pm
care for every patient, every time.           and 3pm.
This booklet is a guide to our hospital. It   During the rest period, staff will return
has been designed to provide you, your        patients to their beds, close blinds and
family and carers with all the information    quieten the ward. We ask that relatives
you require for a comfortable stay. If        and visitors respect this period by
you have any further questions, please        vacating the ward or remaining quiet so
do not hesitate to ask one of our staff       that patients can sleep or rest if needed.
members.
                                              Our commitment to
How to get to hospital                        excellence – Every
John Hunter Hospital is located off
                                              patient, every time
Lookout Road in the suburb of New             Providing high quality, consistent and
Lambton in Newcastle.                         excellent care for our patients is the
There are two entrances to the hospital       ultimate aim of John Hunter Hospital
building, both have you enter on Level 2.     and at the core of our culture.
                                              Excellence is about doing the right thing
                                              for patients and their families, doing it
                                              consistently and with respect.

                                                       John Hunter Hospital 4
John Hunter Hospital Patient and Information Guide for
Patient and Visitor Guide

About John Hunter Hospital
John Hunter Hospital is a tertiary referral, teaching hospital and a major referral centre
for Hunter New England Local Health District. With one of the busiest emergency
departments in the state, we provide a range of medical and surgical services to a
population of more than 800,000 people.
John Hunter Hospital is the only trauma centre in NSW outside of Sydney. We provide
primary and tertiary trauma services to the people of the Hunter Valley and tertiary
trauma services to the people of the Central Coast, New England, and Mid North Coast
regions of New South Wales.
With support from the Westpac Rescue Helicopter and NSW Ambulance, the Hospital
provides a retrieval service for critically ill patients from the Hunter and North Coast.
John Hunter Hospital has a number of inpatient areas, including:
   E1		Rehabilitation
   E2		Urology / Rheumatology
   E3		Orthopaedics
   F1		Orthopaedics
   F2		Immunology / Respiratory / General Medicine
   F3		Cardiovascular
   G1		General Medicine
   G2		Neurology / Neurosurgery
   G3		Cardiology
   H1		John Hunter Children’s Hospital
   H2		Emergency Short Stay Unit
   H3		Special Surgery / Trauma
   J1		John Hunter Children’s Hospital
   J2		John Hunter Children’s Hospital
   J3		Acute / General Surgery
   K1		Nephrology / Dialysis
   K2		Maternity / Post-Natal
   K3		Gynaecology / Gynaecology Oncology
   CCU		Coronary Care Unit
   ED		Emergency Department
   ICU/PICU Intensive Care Unit / Paediatric Intensive Care Unit
   TP		Transplant Unit
   NEXUS		Child and Adolescent Mental Health Inpatient Unit
   M&G		Delivery Suite

                                                           John Hunter Hospital 5
John Hunter Hospital Patient and Information Guide for
Patient and Visitor Guide

Parking                                      Services Available
Parking on the John Hunter Hospital
Campus is charged by an hourly rate.         Chaplaincy and pastoral
Concessions are available for disabled       care
and concession card holders. If you
have any concerns or queries about           Hospital Chaplains and Pastoral Carers
parking, please speak directly with the      are available to all patients and visitors.
staff in the car parking booth in the main   Please ask one of our friendly staff to
visitor car park.                            contact the service if required.
                                             The John Hunter Hospital chapel is
Disabled access                              located near the main entrance and is
                                             open at all times. Chapel services are
John Hunter Hospital is fully accessible     held on a regular basis, the times of
for anyone with a disability.                which are advertised in the chapel and
Limited free disabled parking is available   on the ‘Pastoral Care’ brochure.
just past the main hospital entrance.
A number of disabled parking places are      Pharmacy
also available with ramp access to the
                                             The hospital pharmacy is located near
hospital in the main visitor car park.
                                             the main entrance on Level 2, outside
                                             the Outpatients Clinic, and is available
Smoke-free                                   to all patients to fill their scripts for
                                             discharge.
John Hunter Hospital is committed to
improving your health, which is why          Doc’s Pharmacy is a commercially
our grounds, car parks, buildings and        operated pharmacy for non-hospital
vehicles are all completely smoke-free.      scripts and pharmaceuticals. It is located
                                             near the food court on Level 2.
If you are finding it difficult to stop
smoking during your time at hospital,
please ask one of our staff members          Newsagency
how they can help you, or call the
                                             JH News and Gifts Newsagency is
Quitline on 13 78 48.
                                             located on Level 2 to the right of the
                                             hospital’s main entrance.
Alcohol-free                                 Cards, gifts, confectionary, phone cards
Alcohol and other drugs are not to be        and lottery services are available.
brought into the hospital by patients or
visitors.

                                                       John Hunter Hospital 6
John Hunter Hospital Patient and Information Guide for
Patient and Visitor Guide

Accommodation                                 Grab and GoGo Café is located on
                                              Level 2, inside and to the left of the main
John Hunter Hospital has some                 entrance. Sandwiches, drinks (hot and
accommodation available for relatives         cold), confectionary and hot meals are
or patients travelling long distances         available.
(greater than 100km).                         Baratza Coffee Shop is located at the
These units provide a comfortable             west end of Level 2. Drinks (hot and
environment and nearby                        cold) and confectionary are available.
accommodation for relatives of patients       A food court is located at the eastern
who require treatment at John Hunter          end of Level 2, with a sandwich bar and
Hospital.                                     many hot food and beverage options
Please ask our friendly staff at the          available.
RNC Information Desk for more details
regarding fees and availability.              Financial services
Cashier                                       An ATM is located at the main entrance
                                              of the hospital on Level 2, opposite the
If you need to make a payment, our            Information Desk.
Cashier’s Office is located just inside the   An ATM is also located in the large Food
main entrance of the hospital on Level 2,     Court on Level 2.
opposite the Grab and GoGo Café.

                                              Gift shop
Things to do
                                              KC’s Gift Shoppe is located just inside
Enjoy a walk through our peaceful             the main entrance on Level 2.
surrounds on the Yallarwah Bush Walk.
                                              It is run by John Hunter Hospital Site
This 400-metre return walking trail is        Carers (hospital volunteers) and has
situated at the rear of John Hunter           gifts, toiletries and confectionary
Campus, between Car Park 4 and Uncle          available.
Bob’s Place.
Please note that this walk is not suitable    Florist
for wheelchairs and patients should
exercise caution.                             Lavish Flowers florist is located on
                                              Level 2, next to the JH News and Gifts
Places to eat                                 Newsagency. Flowers and gifts are
                                              available.
There are a number of places to eat on        Lavish Flowers also offers a delivery
the John Hunter Hospital Campus.              service.

                                                       John Hunter Hospital 7
John Hunter Hospital Patient and Information Guide for
Patient and Visitor Guide

Support Services                             Yamma – Welcome to
                                             John Hunter Hospital
Multicultural Health                         Video
The Multicultural Health Service helps       The “Yamma” video is a resource aimed
ensure that we provide people from           at orientating Aboriginal and Torres
culturally and linguistically diverse        Strait Islander patients to our facility. If
backgrounds with:                            you would like to view the video, it is
                                             available on all patient TVs on Channel
• Equity of access to services;              110.
•	Culturally and linguistically             Please ask one of our staff if you require
   appropriate care; and                     access to our Multicultural Health
•	Information about their health in order   Service.
   to make informed decisions.
                                             During your stay
Aboriginal Liaison
Officers                                     Admission
The John Hunter Hospital Aboriginal          Admission to the hospital begins via
Liaison Officer is available to assist       the admissions desk located near the
Aboriginal and Torres Strait Islander        main entrance on Level 2. To assist in
patients.                                    the admissions process, we will need
If you or your family require assistance     complete and accurate details of:
in accessing hospital services, please       • Your medical history;
ask one of our staff members to contact
the Aboriginal Liaison Officer for you.      •	Your current address and phone
                                                number;

Social Work                                  •	Details of next of kin, including
                                                telephone numbers;
Social Workers are available to assist       •	Details of your general practitioner or
patients, their families and carers.            other treating health professionals;
They are able to help with dealing
with relationship difficulties, grief and    •	Your Medicare number, pension,
bereavement, and can also provide               health care or DVA cards;
information on referral to services in the   •	Details of your private health cover or
community.                                      any other cover that might fund your
Please ask one of our nursing staff if          hospital stay;
you require access to our Social Work
Service.

                                                       John Hunter Hospital 8
John Hunter Hospital Patient and Information Guide for
Patient and Visitor Guide

•	Any current Advance Health Directive      An important part of this commitment is
   or enduring Power of Attorney             staff performing a clinical handover at
   (person able to make decisions about      the bedside every day.
   your health care, personal or financial
                                             Handover involves the nurse who
   matters), and copies of these
                                             has been caring for you providing
   documents; and
                                             information regarding your care and
•	Your need for an interpreter or           reason for admission to the nurse, who
   cultural support worker.                  will be looking after you during the next
                                             shift.
Care boards                                  The staff will involve you in this process,
                                             which will allow you to participate in the
Near each bed you will notice a patient      planning of your care and to ensure that
care board. We use these boards in           the information exchanged is accurate.
all ward areas across the hospital to        You will also have an opportunity at this
communicate the daily and anticipated        time to ask any questions regarding your
plan for care between the patient, the       care.
family and carer and healthcare team.
Ward staff will update the board each        Single rooms
shift and you or your family or carer can
write comments and questions on it at        Single rooms, where available, are
any time. If you have any questions          allocated as a priority to patients with
regarding your care board, please ask        the greatest clinical need. If a room
one of our staff members.                    isn’t needed for this reason, it may be
                                             offered to a patient with private health
Please also note the REACH poster
                                             insurance.
beside each care board. This gives
you information on the communication
process to help family and carers            Electrical appliances
escalate any concerns that they feel
have not been adequately addressed.          Electrical appliances brought into the
In the first instance, please raise any      hospital for personal use (such as
concerns with the Nurse in Charge            laptops, mobile phones, shavers, hair
or Nurse Unit Manager to address             dryers and chargers) must be in good
promptly.                                    working order and used only by the
                                             owner.

Clinical handover                            All electrical appliances must be
                                             checked by the John Hunter Hospital
At John Hunter Hospital we aim to            Engineering Department before use.
provide excellent healthcare for every
                                             Free to air televisions are available for
patient, every time.
                                             all patients.

                                                      John Hunter Hospital 9
John Hunter Hospital Patient and Information Guide for
Patient and Visitor Guide

Meals                                       Special diets
Meals are provided for all inpatients.      During your stay, you may be placed on
Visitors bringing food to the hospital      a special diet as part of your medical
for patients are asked to make sure         treatment, or for procedures that your
that food doesn’t require reheating         doctor may have ordered.
or refrigeration. Packaged foods are
                                            A staff member will advise you if you
acceptable.
                                            require a special diet. When you are
Please let your nurse or midwife know if    on a special diet, some foods may be
you:                                        restricted. Please talk with your nurse,
                                            midwife, dietitian or speech pathologist if
•	Have any special dietary
                                            you have any questions or concerns.
   requirements, for example, if you
   have diabetes, a food allergy, require
   a low potassium diet, or prefer a        Food allergies
   vegetarian diet.
                                            •	Always disclose your food allergy to
• Would like cut-up or softer foods.
                                               doctors and nursing staff.
•	Have any religious or cultural food
                                            •	Ask about food content, particularly if
   requirement.
                                               you are unsure.
•	Feel your appetite is poor or if you
                                            •	Have your adrenaline autoinjector
   are not eating well.
                                               (eg epipen) with you and ensure it is
You may be referred to a dietitian or          written up on your medication chart
speech pathologist to arrange your             by the doctor on admission.
dietary needs.
                                            Personal belongings
Meal times
                                            Staff will arrange safekeeping of
Please speak with your nurse or midwife     valuables if required. Lost property can
if you require any assistance to:           be handed in and recovered from the
• Eat and drink.                            Security Office near the main entrance
                                            on Level 2.
• Open packets and/or cut up food.
                                            Please ask your relatives to bring in your
•	Get ready for meals (eg. assistance      personal belongings, including toiletries,
   to get out of bed or to wash your        pyjamas, slippers and dressing gown
   hands).                                  as soon as possible. We keep a small
Staff delivering meals will check           supply of basic toiletries but stocks are
your identification to ensure they are      limited.
providing the correct meal to the correct
patient. This is to protect patients with
special dietary requirements.

                                                    John Hunter Hospital 10
Patient and Visitor Guide

To minimise the chance of misplacing              Patient identification
your belongings it is helpful if your items
are marked with an identifying label,             When you are admitted, a bracelet
especially valuables such as glasses,             identification band will be put on your
hearing aids and dentures.                        wrist or ankle.
We do our best to ensure all private              Please check that details on the band
items are returned to the patient but we          are accurate and wear it while you are in
cannot take responsibility for lost items.        hospital.
Valuable items should be sent home for
                                                  During your stay you will be regularly
safe keeping.
                                                  asked for your name and date of birth to
                                                  confirm your identity.
Outpatient clinics
After discharge you may be required               Staff identification
to come back to the hospital for an
                                                  You will notice staff members throughout
outpatient clinic appointment. If you
                                                  the hospital wearing uniforms as well
have any questions, please contact the
                                                  as ordinary clothes. All staff wear an
hospital on (02) 4921 3000 and ask
                                                  identification badge showing their name,
to be transferred to the clinic on your
                                                  photograph and position.
appointment card or letter.
                                                  The staff directly involved in your care
                                                  will introduce themselves and explain
Surgery                                           their role in your treatment
Demand for surgery at John Hunter
Hospital is unpredictable as often
urgent trauma patients present to our
emergency department. This means that
it is difficult to allocate a specific time for
your operation.
Your surgery will be scheduled as soon
as possible, however there are some
cases when it may be delayed. If this is
the case, we will inform you as soon as
possible and advise of a new estimated
time.

                                                         John Hunter Hospital 11
Patient and Visitor Guide

Leaving Hospital                              Disclaimer
                                              The John Hunter Hospital Executive is
Transfer to another                           grateful to the advertisers who make
facility                                      this booklet possible. However, an
                                              advertisement in this patient information
If you need to be transferred to another      booklet does not imply endorsement of a
hospital or a nursing home to continue        product or service.
your treatment or care, plans for this will
                                              © COPYRIGHT 2020. This document is
be made in full consultation with you,
                                              the subject of copyright vested in Hunter
your family and carer.
                                              New England Local Health District

Going home
During your time in hospital, your            Local Community
healthcare team will discuss an               Services for Your
estimated date for discharge.
                                              Information
Before you are discharged you will be
provided with the information you may         The following pages contain information
need, including instructions on the care      on a curated range of local community
you need to continue at home.                 services chosen to help you and your
                                              visitors during and after your stay.
At John Hunter Hospital we have a
Transfer Unit that operates Monday to         Though a service’s feature in
Friday where patients for discharge will      the publication doesn’t imply an
be transferred to wait for transport home     endorsement on behalf of the hospital,
or to another facility.                       we want to thank these service providers
                                              for their support, without which this
                                              publication would not be possible.
Transport home
                                              Please take the time to look through
Transport home by ambulance is only           their services and consider their
offered if medically required. Otherwise,     usefulness to you.
you will need to make your own
arrangements for your return home.
A bus stop and taxi rank are located at
the front entrance of the main building
near the front entrance.
If you have difficulties arranging
transport, please discuss this with your
healthcare team.

                                                     John Hunter Hospital 12
MEREWETHER

WELCOME TO OUR
HOLISTIC CARE

Our purpose is to promote a unique
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We offer support that suits your stage of life, whether you need help
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Residential Aged Care | Retirement Living
Community Care | Respite Care
• Home care packages available
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The United Protestant Association of NSW Ltd
           Hunter Region Aged Care Services

Compassion Respect                      Kindness Integrity Inclusiveness
UPA Hunter Region has been providing aged care services for more than 60 years. We’re a
locally governed organisation where decisions about the region are made in the region.
Services available through UPA Hunter include:
Home Care:
*  Free, no obligation consultation to discuss your care options and assist with referrals
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    Ph: 02 4965 2200 (option 1 for Home Care and Village, Option 2 for Residential Care)
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Healthecare Community
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                                                                          Care Package Programs
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Uniting aged care services

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© Copyright Uniting NSW.ACT 2020
20-BRAN-224 - JUL20
• OPEN 7 DAYS UNTIL 8PM
      • FREE DELIVERY THROUGHOUT
        THE JOHN HUNTER HOSPITAL
• BREAST PUMPS & ALL NEWBORN BABY NEEDS
            • HUGE GIFT RANGE
   • LARGE RANGE OF HOME HEALTHCARE
               PH: 4922 3950
             INTERNAL: 23950
         JHH@DOCSPHARMACY.NET

GROUND FLOOR, ROYAL NEWCASTLE CENTRE, JOHN HUNTER HOSPITAL
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