Keeping business fit for success

Keeping business fit for success

Keeping business fit for success

1 1 4 October – 30 October 2016 Business . Keeping business fit for success Ben Lucas, CEO, brought health and fitness back to the community through Flow Athletic. Find out how. . The small business support network . Business . 1417300 0916 1800 785 265 Find your nearest store at optus.com.au/business

Keeping business fit for success

2 Google Play is a trademark of Google Inc. App Store is a trademark of Apple Inc. My Optus App: Usage info may be delayed by up to 48 hours. The app does not support large fleet accounts with small business plans. 4G Coverage: The Optus 4G Plus network is available in all capital cities and hundreds of metro, regional and holiday towns with a compatible device and plan.

Coverage and speed will vary by device and location. Check coverage at optus.com.au/coverage Why Optus? Mobiles for every budget Whatever your budget, find the right mobiles at the right price for your business.

Business Care Get support and advice for your small business with business care. See page 11 for details. Business Builder Build your business and save when you add new plans to your existing Business account. The more plans you connect, the bigger the discount, up to a maximum of 20% off your plan fees. See page 9 for details. Fast and reliable network Take care of business fast on 4G Plus – our fastest network ever. Now covering 95% of the Australian population. We're recognised as reliable by a leading independent benchmark.

(2015 P3 CommsDay Mobile Benchmark). Want a new phone after 12 months? Our latest My Plan Business mobile plans include the option of New Phone Trade Up.

See page 8 for details. Great value Get bang for your buck with our SIM only mobile plans. My Optus App Manage your account on the go, track your data usage, pay bills and more. Download My Optus App on the App StoreTM or Google PlayTM . Working together We’re big believers in small business 2014-2016 Optus rated Most Satisfied Customers For the third year in a row, Australian small business owners and decision makers have named Optus number one.

Keeping business fit for success

3 Try our network for 30 days* Usain Bolt Olympic Gold Medallist Join on any My Plan Business. Cancel at any time during the first 30 days with no cancellation fees. Just pay for what you owe and return the phone in good working order. See in store for details. FAIR GO POLICY APPLIES. *New services only (excludes My Plan Business Tech Fund). Pay your plan fee, monthly handset repayment and any excluded usage. Offer limited to once per eligible service. Maximum 5 services per account.

Keeping business fit for success

Featured Small Business Hi Ben, could you tell us a bit about your business? Flow Athletic combines the best of yoga, strength and fitness classes in a boutique, day spa environment.

We opened in March, 2013. A few years earlier while training for an ultra-marathon, I started doing yoga and met an incredible teacher. Together we believed there was a place for combining yoga and fitness in the community. What insight can you give us about being in a business in the fitness industry? Outside of L.A., the Sydney fitness industry is the most competitive in the world. It’s big hours, morning and night and 7 days a week.

So you have to LOVE IT to be involved. But done well it’s the most rewarding thing in the world to make a difference to peoples’ lives. How big is your business? And has this changed much since you started? Our business is going through an exponential growth phase. We’ll open another 3 studios nationally over the next 12 months. We also have our event business ‘Flow After Dark’ booming with over 1,000 people participating in our Yoga Silent Discos. When we first started I was taking spin classes for 3 people on a Wednesday night at 7p.m. We now sell out a week in advance. What are the challenges of being a membership/patron business? Our members visit an average 3.2 times a week.

Almost double the world average.

We have to be on our game and give the same amazing service every single time. What was a hurdle for the business growth and how didyou overcome it? Scaling the culture. As we get bigger, hire more staff, gain more locations we have to keep the personal interactions consistently high. This has helped us grow. Keeping the same values and culture with a much bigger team is a challenge. What was your ‘Believe Big’ moment? Standing on stage at the Sydney convention centre, looking across a sea of 1,000 Yogis that were there for our event. It was very cool and inspired me to be more and do more.

Who is in your support network that helped you get to where you are today?

My beautiful mother, who worked full time whilst raising 6 kids. And of course my amazing wife who inspires me every day. 4 We caught up with Ben Lucas to find out more about running a small business built on memberships Where working out meets working hard

Keeping business fit for success

5 Keep your business on track with the 9.7-inch iPad Pro iPad Pro 9.7-inch 32GB The 9.7-inch iPad Pro delivers an unprecedented combination of portability and performance. Powered by the A9X chip and featuring the brightest, most advanced Retina display, it’s only 6.1mm thin and weighs less than a pound.

When you add Apple Pencil with its pixel-perfect precision, and the incredibly thin Smart Keyboard, iPad Pro becomes even more versatile.* * Apple Pencil and Smart Keyboard sold separately.

Keeping business fit for success

6 Take your business with you. Mobile Offers FAIR GO POLICY APPLIES. ALL FOR USE IN AUSTRALIA. S Health with heart rate monitor: Are not medical or therapeutic devices and are not intended for medical use. Sony display: 4K smartphone refers to 4K UHD display in combination with 4K video capture, reproduction andsharing(viaMHL).SpecificationsverifiedbyStrategyAnalytics'SpecTRAXServic easof1stSeptember2015.FormoreinformationonStrategyAnalyticsresultsgoto:sony mobile.com/testresults.Cancellation:phone repaymentsarereducedbyamonthlycredit.Ifyouneedtocancelyourplantherearenopla ncancellationfees,simplypayoutthefullremainingcostofyourphonewhichwillinclu deanyamountthatOptuswasgoingtocover.

SONY XPERIATM Z5 PREMIUM $70 My Plan Business + $5 for your phone 4.5GB data (additional data $10 per 1GB) - World's first smartphone 4K display - 23MP high resolution camera Or buy outright for $888 $ 75/mth Minimum total cost over 24 months$1,800 = LG G5 $70 My Plan Business + $5 for your phone 4.5GB data (additional data $10 per 1GB) - Innovative modular type design - Wide angle lens camera Or buy outright for $864 $ 75/mth Minimum total cost over 24 months$1,800 = SAMSUNG GALAXY S5 $45 My Plan Business + $0 upfront for your phone 1.5GB data (additional data $10 per 1GB) - S-Health with heart rate monitor - 16MP camera Or buy outright for $552 $ 45/mth Minimum total cost over 24 months$1,080 =

Keeping business fit for success

7 FAIR GO POLICY APPLIES. ALL FOR USE IN AUSTRALIA. Square Reader: MobileinternetconnectionandSquareaccountrequired.AvailabletoAustralianresid entswithavalidABN/ACN.1.9%merchantfeeappliespertransaction.Onlyonselectedco mpatibledevicesfoundat squareup.com/au/compatibility.Forfulltermsandconditionsheadto https://squareup.com/au/legal/ua. AvailabletoAustralianresidentswithanoptionalvalidABN/ACN. SAMSUNG GALAXY S7 EDGE $105 My Plan Business + $0 upfront for your phone 15GB data (additional data $10 per 1GB) - 5.5” dual edge QHD display - 12MP dual pixel camera Or buy outright for $1,224 $ 105/mth Minimum total cost over 24 months$2,520 = Buy a Square Reader for $19 and accept payments with your compatible smartphone or tablet device Mobile Offers All major cards at one low rate Process Visa, MasterCard and American Express at 1.9% per transaction, every time.

Get your hard earned money fast Square deposits payments directly into your bank account, no matter which bank you use. No long-term commitments Enjoy the flexibility to do business how you choose. .

SAMSUNG GALAXY S7 $90 My Plan Business + $0 upfront for your phone 9GB (including 1GB bonus data) (additional data $10 per 1GB) - 5.1” dual edge QHD display - 12MP dual pixel camera Or buy outright for $1,080 $ 90/mth Minimum total cost over 24 months$2,160 = HTC 10 $90 My Plan Business + $0 upfront for your phone 9GB (including 1GB bonus data) (additional data $10 per 1GB) - World’s first dual OIS cameras - BoomSoundTM Hi-Fi Edition speakers Or buy outright for $1,056 $ 90/mth Minimum total cost over 24 months$2,160 = Mobile payments? No sweat.

Keeping business fit for success

8 FAIR GO POLICY APPLIES.

ALL FOR USE IN AUSTRALIA. STREAM SD NETFLIX AND PRESTO UP TO 1.5MBPS AND MUSIC UP TO 512KBPS. NETFLIX AND PRESTO SUBSCRIPTIONS REQUIRED. ENTERTAINMENT OPTIONS FOR PERSONAL USE ONLY. Streaming services subject to change at any time. Downloads and content such as ads, authentication and app analytics incur data charges. Services may require paid subscription fees. Music and mobile TV streaming: Full terms at optus.com.au/stream. New Phone Trade Up: Visit optus.com.au/business/newphonetradeup for more info. Phone and plan repayments on your new 24-month plan may differ. International Minutes: To standard numbers only.

‘Yes’ international rates apply for non-included usage. See optus.com.au/bizinternational for selected countries. Bonus data: Available to new and recontracting services on $90 My Plan Business. Bonus data will remain on your service until you recontract, change to an eligible plan or cancel your plan. The bonus offer is available until withdrawn by us. Additional data: Additional data automatically charged at $10/1GB. If you use more than 150GB we may continue to charge you at the same rates or restrict your data use until next billing period. Premier League: Cancel Premier League anytime without charge.

Subscription included at no extra cost on plans $85 and above for the life of your plan whilst Optus retains the rights (currently until the end of 2018/19 season). Full terms at optus.com.au/epl. Data pool: Any unused data in the Data Pool expires at the end of month. Optus Travel™ Pack: For list of countries see optus.com.au/biztravel You must activate each day of Optus Travel™ Pack priorto use and ifyou activate multiple consecutive days, the data allowance will accumulate for use anytime overthe consecutive dayperiod. Ifyou exceedyour dailyor accumulated usage, standard data roaming charges will apply.

You can also purchase additional Optus Travel™ Packs. Any data provided as part of an Optus Travel™ Pack is not shareable and will not form part of any Data Pool. Any unused days of Optus Travel™ Packareforfeited and cannot be rolled overto the next billing month. International roaming: $105 and $125 MyPlan Business givesyou unlimited standard national and internationaltalk, SMS (excludes MMS) and an included amount of data to use in Zone 1 countries per month. For list of countries see optus.com.au/biztravel. If you exceed your included data allowance then, standard data roaming charges will apply.

Any unused included data for the month is forfeited and cannot be rolled over to the next billing month. For $105 and $125 My Plan Business, International Roaming will be switched on when you activate your plan. Business Care and Premium Support: See page 11 for full terms and conditions.

Mobile solutions Includes the option to upgrade your current phone after 12 months. Return your current phone in good working order and pay $99 to get the latest one on a new 24 month plan. Mobile Business After 12 months you can pay $99 to return your current phone in good working order and get the latest one on a new 24 month plan. If you need to leave us early, just pay out the remaining cost of your phone, not the plan. Combine any of our latest My Plan Business (including SIM only) and My Mobile Broadband Business plans on the one bill to pool and share the data. New phone trade up No plan cancellation fees Data pool + My Plan Business $ 45 $ 70 $ 90 $ 105 $ 125 Minimum total cost over 24 months $1,080 $1,680 $2,160 $2,520 $3,000 Data 1.5GB 4.5GB 9GB Including 1GB bonus data 15GB 20GB Additional data $10 per 1GB Unlimited talk and text Standard Australian mobiles and landlines.

13/1300 numbers and voicemail. Standard national and international SMS and MMS to selected countries.

/ International minutes Standard international calls to landlines and mobiles to 10 selected countries (charged per minute). - UNLIMITED International roaming calls Standard national and international calls and SMS (excludes MMS) in selected countries. Not included. Activate $5 Optus Travel™ Pack to get unlimited standard national and international talk and SMS plus 50MB of data to use per day in over 90 selected countries. UNLIMITED International roaming data For use in selected countries. 1GB 1.5GB Extra inclusions Business Care: 24/7 Live Chat and My Business Fast Lane Business Care plus Premium Support Entertainment options Music Streaming Stream music without using your plan's data.

/ Mobile TV streaming Stream your favourite movies and TV in standard definition without using your plan's data. Netflix and Presto subscriptions required. Additional $10 per month / / Premier League Stream the Premier League without using your planʼs data. Additional $15 per month / All for use within Australia (Excluding Optus Travel™ Pack)

Keeping business fit for success

9 Business Builder Discount FAIR GO POLICY APPLIES. ALL FOR USE IN AUSTRALIA. Availabletonewandexistingcustomerswhosignupto,orrecontract,twoormorenewMyPl anBusinessplans(excludingTechFund),ornewMobileBroadbandBusinessplanswhichar einmarketfrom5September2016. You will receive a plan fee discount of 5% for 2 eligible services, 10% for 3 eligible services, 15% for 4–9 eligible services and 20% for 10 or more eligible services added under one account. Discount will appear from the 2nd billafteractivationofeacheligibleservice.Discountisdependentontheeligiblenu mberofservicesandtheplanaccessfeethecustomerhasonthebillcycleprocessingdate .Discountwillbeforfeitedorreducedifservices are cancelled or removed from account.

Once discount has been applied for a period of 24 months Optus has the right to remove the discount without notice. Discount is not available on plans that were activated prior to 5September2016.Notavailableinconjunctionwithanyotherofferunlessspecified.

Business Builder Introducing the discount that grows as your business does. Save up to 20% on your additional plan fees when you connect 2 or more selected Business plans. Mobile broadband plans Mobile plans SIM plans Available with

Keeping business fit for success

10 Mobile Business FAIR GO POLICY APPLIES. ALL FOR PERSONAL USE IN AUSTRALIA. STREAM MUSIC UP TO 512KBPS. ENTERTAINMENT OPTIONS FOR PERSONAL USE ONLY. Music Streaming: Streaming services subject to change at any time. Downloads and content such as ads, authentication and app analytics incur data charges. Services may require paid subscription fees.

Full terms at optus.com.au/stream. Premier League: Cancel Premier League anytime without charge. Full terms at optus.com.au/epl. Compatibility: If you bring your own phone, make sure it’s not locked to other networks and is compatible with the Optus network: 3G (UMTS 900MHz/2100MHz) and/or 4G Plus (FDD LTE 700/1800/2100/2600/TD LTE 2300MHz). Coverage will vary depending on your device compatibility and location. Check coverage at optus.com.au/coverage. International Value: International Talk/Text inclusions on $50/$60 My Plan Business SIM Only (month-to-month) and $40/$50 My Plan Business SIM Only (12 Months).

Included minutes can be used for standard international calls to numbers in selected countries and unlimited standard international SMS/MMS (selected countries). International minutes billed per minute. International SMS/MMS on $35 My Plan Business SIM Only (month-to-month) and $30 My Plan Business SIM Only (12 Months): Get unlimited standard international SMS and MMS (selected countries). Selected Countries Include: Austria, Bangladesh, Cambodia, Canada, Chile, China, Croatia, France, Germany, Greece, Hong Kong, Hungary, Indonesia, India, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Poland, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Kingdom, USA and Vietnam.

Data Pool: Any unused data in the data pool expires at the end of each billing month.

The flexibility of BYO Enjoy the flexibility of no lock-in contracts on our month-to-month SIM only plans, or choose a 12-month plan for more value. Get a SIM only plan that combines great talk, text, and data inclusions. My Plan Business SIM 12-month $ 30 Minimum total cost 12 months $360 $ 40 Minimum total cost 12 months $480 - $ 50 Minimum total cost 12 months $600 Month-to-month $ 35 - $ 50 $ 60 Data Combine any of our latest My Plan Business (including SIM only) and Mobile Broadband Business plans on the one bill to pool and share the data across your team. 1.5GB 8GB 6GB 9GB Additional data $10 per 1GB Unlimited talk and text Standard Australian mobiles and landlines, 13/1300 numbers and voicemail.

Standard national and international SMS and MMS to selected countries. / International talk Standard international calls to landlines and mobiles (32 selected countries,calls are charged per minute). - Up to 300 minutes Up to 300 minutes Up to 500 minutes Entertainment options Music Streaming Stream Music without using your plan's data. / Premier League Optional month-to-month subscription. Additional $15 per month All for use within Australia

11 Business Care Premium Support: Excludes Optus DSL, Mobile Broadband and Fleet mobile services. Available when you either bundle your mobile and consumer–grade broadband and office line service or when you sign up to a $125 My Plan Business plan (minimum total cost over 24 months is $3000) or when you have 3 or more eligible mobile and/or fixed services on the one account with an ABN or ACN. Enter your service number while calling. May take up to 15 days to apply. 24/7 Live Chat: Not available to Optus DSL customers. Excludes technical support and Fleet mobile services. Available for customers with a valid ABN or ACN.

My Business Fast Lane: Availabletocustomerswhosignuporrecontractbetweenoneandtwo24-monthMyPlanBusi ness(excludingTechFund)mobileservicesfrom6June2016ononeaccountwithavalidABN /ACN.Youmust enter your eligible mobile number to receive fast tracking in the phone queue when you call customer service on 133 937. My Business Fast Lane is separate from Premium Support and excludes Fleet mobile services. You don’t You don’t Y work 9 to 5. Neither do we. .

Get support and advice for your small business with Business Care small business with Business Care 24/7 Live Chat Get help online when you need it most. - Talk to dedicated web chat specialists available 24/7 who can help you with upgrading your plans and devices or answer questions about your bill or account - Not available to Optus DSL or fleet mobile customers Dedicated Business Specialists Get it right the first time, with expert advice. - Tips from small business experts available in selected Optus stores and Business Centres - Get information on products and services and what they can do for your business My Business Fast Lane Get back to business quicker, with fast tracked support for eligible customers.

- Access a separate call queue to our customer service team - Spend less time waiting, and more time running your business - Available between 8am–7pm (AEST), Monday to Friday and 9am–5pm (AEST) on Saturday Premium Support Grab a $125 My Plan Business (minimum total cost over 24 months is $3000) or bundle eligible services and get your own dedicated customer support team. - Access technical and service support for your business - Available between 8am–7pm (AEST), Monday to Friday and 9am–5pm (AEST) on Saturday

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