COCHIN SHIPYARD LIMITED - (A Government of India Enterprise)
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COCHIN SHIPYARD LIMITED
(A Government of India Enterprise)
Request for Proposal (RFP)
Learning Management System (LMS)
Enquiry No: ISD/179/SYS‐IMPLMTN/2020
Last date of submission of Proposal: 15 Feb 2020 15:00 Hrs
PO Bag # 1653, Perumanoor P O
Kochi 682015
Tel: +91 484 2501889
Web: www.cochinshipyard.comTable of Contents
Tender Notice................................................................................................................................................3
1. Introduction ........................................................................................................................................4
2. Objective .............................................................................................................................................4
3. Scope of Work.....................................................................................................................................4
4. Execution Plan & Methodology ......................................................................................................... 9
5. Project Plan .......................................................................................................................................10
6. Eligibility/Pre‐qualification Criteria .................................................................................................10
7. Technical Bid Evaluation Criteria .....................................................................................................12
8. Price bid opening ..............................................................................................................................12
9. Payment Terms .................................................................................................................................12
10. Service Level Agreement (SLA).........................................................................................................12
11. Pre‐Bid meeting ................................................................................................................................13
12. Instructions to the Bidder ................................................................................................................14
13. EMD ...................................................................................................................................................16
14. Security Deposit / Performance Bank Guarantee (PBG) .................................................................16
15. General Terms & Conditions ............................................................................................................17
Annexure – I...Business Process Master List (BPML) in SAP .................................................................19
Annexure‐II…Non Disclosure Agreement ..................................................................................... 22
Annexure‐III…Bank Guarantee ....................................................................................................... 25
FORM A1: Details of the Bidder (on Letterhead) .......................................................................... 27
FORM A2: Expertise & Experience ................................................................................................ 28
FORM A3: Letter of Confirmation / Declaration ........................................................................... 29
FORM A4: Financial Capability ...................................................................................................... 30
FORM A5: Compliance Checklist ................................................................................................... 31
FORM A6: Functional Requirement Compliance Checklist ........................................................... 33
FORM A7: Pre‐Bid Questionnaire .................................................................................................. 37
FORM A8: Format for Price Bid ..................................................................................................... 38
LMS implementation Page 2 of 38 Cochin Shipyard LtdCOCHIN SHIPYARD UMITED
(A Government of India Category-1 Miniratna Company, Ministry of Shipping)
Date: 27 Jan 2020
Tender Notice
Sealed competitive tenders in two-bid system in the prescribed form are invited on behalf of Cochin
Shipyard Limited for the implementation and support of Learning Management System (LMS) from
experienced Firms meeting the prequalification criteria,so as to reach the office of Assistant General
Manager (IT) in the address mentioned below at serial No: 13 on or before the date and time
mentioned below:
1 Tender Ref No. & Date ISD/179/SYS-IMPLMTN/2020, 27 Jan 2020
Implementation and Support of Learning
2 Name of the project
Management System (LMS) in Cochin Shipyard Ltd
CSLWebsite: https://cochinshipyard.com,
Place of availability of Tender
3 Central Procurement Portal (CPP) -
Documents (RFPs)
https://eprocure.gov'.in/cppp/
Rs.5,OOO/-( Rs. Five Thousand only)
To be paid by submitting a Demand Draft (DD) from
4 Earnest Money to be deposited (EMD)
Scheduled Banks in favour of "Cochin Shipyard
Limited" payable at Kochi.
5 Nature of bid process Two Bid
6 Bid Validity 180 Days from the date of opening of the Price bid
Last Date for Submission of pre-bid
7 queries by bidders ( by email in the 05 Feb 2020
prescribed form)
nisha.varghese@cochinshipyard.com
8 Pre-bid queries contact
harikrishnan.mk@cochinshipyard.com
9 Date & venue of Pre- bid Meeting 07 Feb 2020 14:00 Hrs, Cochin Shipyard Ltd, Kochi
10 Last date & Time of receipt of tender 15 Feb 2020 15:00 Hrs
Date & Time of opening ofTechnical
11 15 Feb 202015:30 Hrs
Bid (PART I)
Date & Time of opening of Price Bid
12 Will be informed to the technically qualified bidders.
(PART 11)
Assistant General Manager (IT)
Information Systems Department,
2nd Floor - Main Office Building,
13 Address for submitting Bids
Cochin Shipyard Limited, Perumanoor PO,
Kochi, Kerala ,India, Pin: 682 015
r- Contact No: +914842501391, 2501889
For Cochin Shipyard Ltd,
Sd/-
Assistant General Manager (IT)
Cochin Shipyard Ltd
LMSimplementation Page3 of 38 Cochin Shipyard Ltd
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(.(,-1. Introduction
Cochin Shipyard Limited (CSL) was incorporated in the year 1972 as a fully owned Government of India
company. CSL has recently completed a successful IPO process and is currently a listed Company. Over
the last three decades, the company has emerged as a forerunner in the Indian Shipbuilding & Ship
Repair industry. CSL has secured shipbuilding orders from internationally renowned companies from
Europe & Middle East and is currently building the country’s first Indigenous Aircraft Carrier. CSL
commenced Ship Repair operations in the year 1982 and has undertaken close to 2000 repair projects
of all types of ships including up‐gradation of ships of oil exploration industry as well as periodical
layup repairs and life extension of ships of Navy, UTL, Coast Guard, Fisheries and Port Trust besides
merchant ships of SCI & ONGC. The yard has, over the years, developed adequate capabilities to
handle complex and sophisticated repair jobs. CSL’s performance has been rated high by the Indian
industry over the past few years.
2. Objective
CSL invites tenders from the eligible vendors to select a suitable Service Provider (SP) / Implementation
Partner (IP) to set up a training platform for use of CSL personnel for the identified major topics as
below:
i. SAP business transactions implemented in CSL
ii. HR competencies
iii. Safety training topics
iv. Cyber security and ISO 27001:2013
CSL is looking for the customized cloud based Software as a Service (SaaS) tool which shall fit into the
CSL training requirements with minimum alterations if required rather than developing an entirely new
tool.
The objectives of this implementation are as follows:
One stop solution for conducting self‐paced and trainer lead training sessions in CSL for use in
Desktops, Laptops, Notebooks, Mobiles and Tablets.
Facilitate enhancement in knowledge levels and skill sets with various levels of assessment.
To assist in Induction training to new joiners, Inter‐department transfers, Refresher training,
assessment, Issue of training certification/course completion certification.
3. Scope of Work
Sr No Description
3.1 Video tutorials for SAP business transactions implemented in CSL
The training modules shall be configured in the order of CSL business processes as per
Annexure 1. The content of the business processes and the respective SAP transactions
flow shall be prepared by CSL team under the close guidance and support of the selected
LMS implementation Page 4 of 38 Cochin Shipyard Ltdimplementation partner (IP). Necessary formatting for the authoring and Sharable Content
Object Reference Model (SCORM) shall be done by the IP.
3.2 Video tutorials for HR Competencies
3.2.1. Leadership Competencies
3.2.2. Cultural Competencies
3.2.3. Technical Competencies
Content shall be provided by CSL HR team.
3.3 Video tutorials for Safety training topics
3.3.1. CSL QHSE Policy
3.3.2. HSE Induction
3.3.3. HSE Culture
3.3.4. 12 Salient Safety Rules
3.3.5. PTW and certification
3.3.6. Incident Reporting and Investigation – Type of Incidents – How to report
3.3.7. HSE Governance
3.3.8. Contractors management in HSE
Content shall be provided by CSL Safety team.
3.4 Cyber security and ISO 27001:2013
3.4.1. What is ISO 27001? – What it means for CSL.
3.4.2. Basic IT security, Web security & Workplace security
3.4.3. Information security at work – information security risks in the work
environment.
3.4.4. Know CSL’s information security policies.
The selected bidder shall prepare the content. CSL specific content will be provided by
CSL.
3.5 Content Development
3.5.1. The courses developed should be in SCORM format (Preferably SCORM 1.2 and
SCORM 2004 ‐2nd, 3rd or 4th version). The courses shall also be made available
as a standalone course. This standalone courses should play on latest HTML
version with backward compatibility.
3.5.2. Screen recordings, video, audio, subtitles, presentations, pdf files and
simulations shall be enabled in the content.
3.5.3. Each training video preferred to be of duration 20 to 45 minutes.
3.5.4. Each training module shall have a pre‐test and post‐ test option with inbuilt quiz
and tests to assess the understanding of the subject. These should be in
multiple formats such as multiple choice, fill in the blanks etc. The questions
with answer to be submitted in specified template/excel format for configuring
the test. An overall assessment session with grading at the end for training is
also required.
LMS implementation Page 5 of 38 Cochin Shipyard Ltd3.5.5. Option to take re‐tests to obtain minimum grade in the assessment sessions.
3.5.6. Learner tracking and reporting features.
3.5.7. Training shall be in a self‐paced manner, admin set schedules and trainer lead
session as applicable.
3.5.8. The course content shall be developed in English.
3.5.9. The vendor should make use of efficient multi‐media elements so as to
consume low bandwidth when the content is accessed via low bandwidth
Internet connection.
3.5.10. Widely accepted standards and latest tools shall be used for multimedia
content development and features for efficient delivery shall be explored.
3.5.11. The duration of the course, number of screens, content format i.e. text, PPT,
graphics, audio, video etc. for each course shall be decided in mutual
consultation during implementation stage.
3.6 Features Required for the Training Platform
3.6.1. CSL is looking for the customized tool which shall fit into the CSL training
requirements with minimum alterations if required rather than developing an
entirely new tool.
3.6.2. The training platform to be deployed on cloud as SaaS with concurrent access
for approximately 100 users.
3.6.3. The hosting cloud server shall be in India.
3.6.4. Solution shall provide tools for screen recording, demos and simulations as
applicable.
3.6.5. The platform shall support addition of audio later in the training module
wherever not incorporated and to synchronize the audio with the training
modules.
3.6.6. Enable authors (users who update content) to add/update the training content
on need basis.
3.6.7. The platform shall be scalable to incorporate more independent training
modules in future without cost.
3.6.8. User‐friendly interfaces and authoring methods shall be available.
3.6.9. The audio and video format should be compatible in PC & mobile platforms
(Windows/ Linux/Mac, Android/iPhone).
3.6.10. The training platform shall be compatible with all major browsers like Google
Chrome, Internet Explorer, Mozilla Firefox, Edge etc. which shall be accessed
through a link published in CSL intranet.
3.6.11. Total users for the training platform shall be unlimited or minimum 500 users.
3.6.12. The solution shall be compatible for moving to on‐premise server at a later
stage without losing any functionality or incurring additional cost.
3.6.13. The e‐training modules to be accessible only to CSL authenticated users. Access
LMS implementation Page 6 of 38 Cochin Shipyard Ltdcontrol shall be restricted with user id and password.
3.6.14. Authorization based course content access to be enabled.
3.6.15. Options for user registration to the training portal :
User Registration Process for CSL Staff: ‐ The user will send a request for
registration from the portal using employee code. This request for
registration will be validated through an OTP sent to user’s registered
mobile number. The reporting officer/HOD will get SMS and email
intimation of this request. The reporting officer /HOD can either reject or
approve the request. User accounts for approved requests will be created
by the portal admin.
User Registration Process for External Users: ‐The corresponding CSL
officer will create a list of requests by entering the external users name,
mobile number, email address, company address, desired courses and
course validity and the validity of the user account. The portal admin will
get SMS/email intimation of these request and these requests will be either
approved or rejected by the portal admin after verification. The list of user
account created successfully will be sent to the CSL officer.
3.6.16. Provide a staging server for hosting e‐Training modules for review before going
live in production server.
3.6.17. Enables transfer of approved e‐Training modules from staging server to the
production server to go live.
3.6.18. Admin will be able to add and remove authors who can update the training
content.
3.6.19. Easy deployments methods for training modules.
3.6.20. Learner shall be able to choose between the book‐marked page and the first
page. When the user logs‐in, system shall prompt to view the lesson from
beginning or from where last left (the book marking to be done automatically
when a user exits the e‐lesson).
3.6.21. Learning objects and modules should be searchable from the LMS
3.6.22. Ability to view dashboard data as a Learner or Manager
3.6.23. Selected bidder should have resources to develop and deploy minimum 5
courses simultaneously and they shall work with CSL team onsite or offshore as
mutually decided by CSL and the IP.
3.6.24. The bidder should provide adequate support to handhold the project post Go‐
Live for a period of 1 year which may be extended by CSL.
3.6.25. CSL will have all Intellectual Property Rights on the courses developed and
delivered by the IP to CSL.
3.7 Cloud Infrastructure SaaS Requirements
3.7.1. The cloud infrastructure should be located and operating in India only.
LMS implementation Page 7 of 38 Cochin Shipyard Ltd3.7.2. The cloud service provider shall be a valid empanelled provider in MEITY (The
Ministry of Electronics and Information Technology)list
3.7.3. The IP shall be fully responsible for the contracts and dealings with the Cloud
Service Provider and the cloud accounts registered should be in the name of IP
and the ownership of the account will be fully vested with the IP only. CSL will
never be liable for any engagements between the IP and the Cloud Service
Provider and will not deal directly with the Cloud Service Provider.
3.7.4. The planned down time needs to be communicated 10 days prior to the
schedule.
3.7.5. The data back‐up should be scheduled at regular frequency and needs to be
maintained by IP till contract period.
3.7.6. Facility for archiving or taking backup on demand to a local system at CSL should
be provided
3.7.7. Annual renewal shall be at the discretion of CSL and the renewal procedure shall
be initiated by the implementation partner with the consent from CSL in a
timely manner.
3.8 Security Requirements
3.8.1. The solution should follow the industry best practices for IT security for similar
systems.
3.8.2. All the data transmission happening between the end user’s desk and the cloud
server should be secured and encrypted using protocols SSL/HTTPS
3.8.3. The LMS application should be compliant to all provisions of the Information
Technology Act.
3.8.4. The solution should protect the information stored from unauthorised access
such as other cloud service customers or administrators.
3.8.5. Learners should not be able to download the course content locally.
3.8.6. The solution provider should ensure the confidentiality and integrity of
information and must be sustained and ensured at all levels (including hardware
and backups).
3.9 Exit Management Plan
3.9.1. Upon termination of cloud services, all data must be securely returned /
transferred to CSL in SCORM format.
3.9.2. All information must be removed/securely wiped out from the system and
storage media in secure manner such that all CSL data is irretrievably disposed
and a self‐declaration statement to be submitted by the IP in this regard.
3.9.3. The ownership of the data generated upon usage of the system, at any point of
time during the contract or expiry or termination of the contract, shall rest
absolutely with CSL.
3.9.4. The bidder should ensure that all the documentation required for smooth
LMS implementation Page 8 of 38 Cochin Shipyard Ltdtransition including configuration documents are kept up to date.
3.10 Deliverables
3.10.1. Project Plan
3.10.2. Execution of project as per scope of work
3.10.3. Template for Authoring the content
3.10.4. Tool for screen recording
3.10.5. PoC for one topic
3.10.6. Support for SCORM content creation as per scope of work
3.10.7. Training for the execution committee members
3.10.8. Deployment of SCORM contents in to staging and production servers on Cloud
3.10.9. Presentation of the system to CSL management
3.10.10. Necessary documentation and user manual
3.10.11. Post Go‐Live Support for 1 year
3.10.12. Deliverables as applicable in exit management plan
3.11 Post Implementation Support Requirements
3.11.1. The IP should provide a mechanism for incident management and resolution of
the incidents as per the requirement.
3.11.2. Production issues to be resolved without additional cost
3.11.3. The IP should follow the industry standard policy on patch management
3.11.4. Security and OS related updates should be tested and applied immediately with
the approval from CSL.
3.11.5. The IP should ensure that the application does not contain any malware, virus,
worms or malicious software.
3.11.6. The IP would ensure that all bugs are fixed as per the Service Levels.
3.11.7. The LMS should have uptime of minimum 85 % and subject to SLA.
4. Execution Plan & Methodology
Bidders shall describe in detail the proposed approach to the scope of work, methodologies and
strategies to be adopted, management of project risk and methods of communication with CSL.
Proposal should include a description of how the project will be executed through all its stages.
The execution plan and methodology should include the following:
i. Plan of Action
ii. Organization of team & project management
iii. Methodology to be adopted
iv. Write‐up about how the proposed solution meets the scope of work
v. Milestones for CSL review and hold points
LMS implementation Page 9 of 38 Cochin Shipyard LtdThe successful bidder shall execute the assigned work as per the project plan in Clause 5 and to
the satisfaction of CSL.
5. Project Plan
Estimated overall period of the project is Four months. Project plan shall be reviewed and
finalized mutually. Indicative Schedule from the date of PO as given below:
Weeks
Activities
W10
W11
W12
W13
W14
W15
W16
W1
W2
W3
W4
W5
W6
W7
W8
W9
Project preparation, Resource mobilization and
Project plan
Test Case & Proof Of Concept
Content Preparation with CSL team
Content Verification & Approval by CSL and
Authoring
Setting up Staging and Production servers
Deploying to Staging Server
Unit Testing
Final Acceptance Testing
Deploy to Production Server in Cloud as SaaS
Authorizations and Go‐Live
Payment Milestone
6. Eligibility/Pre‐qualification Criteria
(To be duly filled and submitted along with Technical offer‐ Part I)
The prospective bidder should satisfy the following criterion.
Sr Compliance by
Criteria the bidder
No.
(Yes/No)
6.1. The bidder should be having its registered office in India since last three
years from the date of issue of RFP. Relevant documents of registration
should be submitted as part of the proposal.
The bidder should not have been blacklisted by any State/Central
Government organizations /Firms / Institutions/ Central PSU / PSE for
6.2. which the statement stating that the bidder has not been blacklisted by
any institution of the Central/state Government in past three years may
please be submitted.
LMS implementation Page 10 of 38 Cochin Shipyard LtdThe bidder should have a valid ISO 9001 and/or ISO 27001 certification,
6.3. as on the date of submission of bid. Attach documentary proof in
support.
The bidder should have a positive net worth during the last three years.
6.4 (Supported with the certificate from the statutory auditor as per the
format at FormA4).
The bidder should have an average turnover of Rs.2.00 crores for the
6.5
last three financial years (operations in India). The last three financial
years audited Balance Sheets and Profit & Loss account or certificate
from the statutory auditor shall be submitted.
The bidder organization should have been specialized in learning
solution development and content development for the last three years
from the date of issue of RFP. The bidder should have successfully
6.6
deployed learning solution and contents for at least three
firms/educational institutions during the last three years. Related
documents such as Purchase Order copies, reference letters with
contact details of customer in‐charge should be submitted as part of the
proposal.
Project Manager shall have proven project management experience and
shall have minimum 5 years domain experience, knowledge and skill to
6.7 communicate to CSL Management as required. Attach CV along with
experience details of the Project Manager to be deputed to CSL for this
project.
Attach documentary proof of list of personnel to be deputed exclusively
for CSL project along with their qualification and experience (Attach CV).
6.8 Any change/addition of consultants at a later stage would require prior
written approval from CSL. CSL reserves the right to reject /change any
person in the list.
6.9 The bidder shall have resources to develop and deploy minimum 5
courses simultaneously and they shall work with CSL team onsite.
6.10 The cloud infrastructure for SaaS should be located and operating in
India only.
6.11 The cloud service provider shall be a valid empanelled provider in MEITY
(The Ministry of Electronics and Information Technology)list.
The bidder must comply with the above mentioned criteria. Non‐compliance of the criteria will
entail rejection of the offer. Relevant documents / recent certificates should be submitted as proof
in support of the claims made for the above mentioned criteria. CSL reserves the right to verify the
claims made by the vendor independently. Any misrepresentation will entail rejection of the offer.
LMS implementation Page 11 of 38 Cochin Shipyard Ltd7. Technical Bid Evaluation Criteria
CSL will form a committee for making technical and commercial evaluation. This committee will
supervise all activities relating to opening of bids, evaluation of technical bids, and final
selection of the bidder for design. The compliance check list as per Form A5 & A6 submitted by
the bidders will be evaluated.
The Part I i.e. the techno‐commercial bid of bidders will be evaluated for the technical
suitability and the price bids of only those bidders who qualify in the Part I evaluation will be
considered for opening and evaluation.
The price quoted by the bidder should be final and no escalation shall be permitted during the
contract period except for statutory levies enhanced or introduced subsequent to the date of
submission of the price bid duly supported by documentary evidence. It will be the sole
discretion of CSL to decide the lowest bidder (L1) by evaluating various aspects.
8. Price bid opening
Price bids of technically qualified bidders only shall be opened; unqualified price bids shall not
be opened. Technically qualified bidders will be intimated regarding the price bid opening date
and time. Interested bidder’s representatives can be present for the price bid opening.
9. Payment Terms
For the Project implementation
Payment item Payment schedule
Content preparation & 30% after POC
Implementation charges 70% after Go‐Live
Subsequent years from Go‐Live
Payment item Payment schedule
Annual cloud hosting fees, Half yearly payment‐ on completion of the period as per
Enterprise license fees& SLA.
Support cost
10. Service Level Agreement (SLA)
The IP shall be bound by the Service Levels described in this document for proposed LMS
application, software performance and production servers from the date of Go‐Live. In case of
unavailability of the LMS application, CSL or IP’s representative will raise a ticket. The downtime
will be ascertained from the ticket logging time to till its resolution. Service Levels are calculated
based on the Monthly Uptime Percentage.
LMS implementation Page 12 of 38 Cochin Shipyard Ltd(A) (B) (C)
Expected Business Operational Business Downtime (BD)
Hours (EBOH) Monthly Uptime % (C) =
Actual business hours for ((EBOH –BD) / EBOH) x 100
Actual CSL Business Hours for the which the system was not
period available to CSL for the period.
The following Service Levels are applicable to CSL’s use of the application
Uptime % per month Deduction Amount
85% to 100% Nil
80% to 84.99% 5% of monthly charges
75% to 79.99% 25% of the monthly charges
70% to 74.99% 50% of the monthly charges
Below 70% 100% of the monthly charges
The uptime percentage would be calculated on monthly basis and the penalty charges would be
adjusted from the respective half yearly payments for the year. The IP should immediately take
necessary remedial actions on war foot basis to keep the up time in the desired level. If the IP
significantly fails to meet an uptime of 85% for three (3) consecutive months, CSL will have the
right to terminate the contract.
11. Pre‐Bid meeting
11.1. Any bidder requiring a clarification of the proposal document must notify CSL by email on
or before 05 Feb 2020 in the pre‐bid questionnaire format placed at Form‐A7. Any
request for clarification must be addressed to harikrishnan.mk@cochinshipyard.com and
nisha.varghese@cochinshipyard.com.
11.2. The compilation of all clarifications sought / queries raised during the pre‐bid meeting and
its replies shall be made available as corrigendum in CSL website and Central Procurement
Portal (CPP). Any modification of the tender documents which may become necessary as
a result of the pre‐bid meeting shall be made by CSL exclusively through the issue of
corrigendum.
LMS implementation Page 13 of 38 Cochin Shipyard Ltd11.3. The bidder or his official representative is advised to attend the Pre‐bid meeting which
will be convened at CSL. Attending the meeting via means like video conferencing, video
chats, tele‐conference calls etc. are not allowed. The meeting shall be attended by
techno‐commercially competent senior representative(s) of the bidder duly authorized.
Date of the pre‐bid meeting is 07 Feb 2020 at 14.00 hrs at CSL.
11.4. All bidders are advised to study the bid document thoroughly and come prepared for the
meeting.
12. Instructions to the Bidder
12.1. Tenders should be submitted in separate sealed envelopes super scribing:
Envelope1‐ "PART‐I TECHNICAL BID FOR IMPLEMENTATION AND SUPPORT OF LMS “
Envelope2 ‐ "PART‐II PRICE BID FOR IMPLEMENTATION AND SUPPORT OF LMS"
Envelope3‐ “EMD Demand Draft”
Envelope4 – All the sealed envelopes (Envelope 1, 2 & 3) should be kept in a separate
sealed envelope super scribing "BIDS FOR IMPLEMENTATION AND SUPPORT OF LMS
FOR COCHIN SHIPYARD LTD” addressed to AGM (IT) as indicated in the tender notice.
12.2. The envelopes shall indicate the Tender Number, Name, address and contact number of
the Bidder, on the top of all the envelopes.
12.3. Offers not submitted as above shall not be considered. The tenders of only those bidders
will be considered who have submitted the EMD as above.
12.4. Sealed quotations addressed to The Assistant General Manager (IT) should reach the
address indicated in the tender notice on or before the due date and time. Bids
submitted by email or ordinary post shall not be considered and shall be rejected. CSL will
not be responsible for Postal delay or non‐delivery/non receipt of tender documents.
12.5. All bids and supporting documentation shall be submitted in English and should be clear
and unambiguous. Offer should be free from overwriting. Corrections and additions, if
any, must be duly attested. Incomplete/ ambiguous offers will be rejected.
12.6. The bidder is expected and deemed to have read, understood and agreed to all
instructions, forms, terms and specifications etc. in the tender document while bidding.
Failure to furnish all information required or False/ambiguous information or submission
of bid not substantially responsive to the bidding documents in every respect will be at
the Bidder’s risk and may result in rejection of the bid.
12.7. Hard copies of offers are mandatory and evaluations will be carried out based on the
details furnished in hard copy. Soft copy of the technical bid shall be provided on demand.
12.8. All pages of the offer (including all supporting documents / attachments) should be
serially numbered and signed by the authorized signatory of the bidder in acceptance of
LMS implementation Page 14 of 38 Cochin Shipyard Ltdall the terms and conditions, in the format: “Current page no/total no. of pages”.
Unsigned and unstamped bids shall be summarily rejected.
12.9. Tender documents, downloaded from the CSL website/Central Procurement Portal, shall
be downloaded in Toto and no change, whatsoever shall be made. If any alteration is
made in the tender document submitted by the Bidder and if found out (be it at any stage
of the tender processing and even after award of the contract), it will be viewed seriously
by CSL and CSL has the right to reject the offer if required.
12.10. Technical Bid Should Contain The Following Details
i. Original tender document duly signed and sealed on all pages (including scope of
work, general Terms & Conditions and Annexures).
ii. Copy of un‐priced bid format as per Form‐A8 (price bid WITHOUT prices/numerals)
iii. Pre qualification criteria compliance list as per Clause ‐6
iv. Documents required as per Pre‐qualification criteria Forms A1 – A4
v. Documents to prove credentials asked to undertake the subject work.
vi. Project approach plan and methodology
vii. Self attested copy of PAN card under Income Tax Act
viii. Self attested copy of GST Registration Number and details
ix. Valid copy of MSME/NSIC Registration Certificate along with the list of items /
services for which they are registered, as issued by NSIC for EMD exception, if
applicable.
x. Start‐up Registration certificate as defined under notification of DIPP GSR 501(E)
dated 23 May 2017 for availing the specified relaxations if applicable.
xi. Checklist compliance as per Form – A5& A6 filled up completely duly signed and
sealed. The non‐submission of duly filled Techno Commercial and Functional
Requirement Checklist will lead to the rejection of the bids.
12.11. Price bid to be submitted as per Form‐A8.
12.12. Price bids of technically qualified bidders only shall be considered for opening. Bidders
shall not be allowed to attend the part I technical bid opening.
12.13. Technically qualified bidders will be intimated regarding the price bid opening date and
time. Interested bidder’s representatives can be present for the price bid opening.
12.14. The selected bidder will be intimated by CSL and the formal work order will be issued. The
bidder should acknowledge and accept the work order by submitting the Letter Of
Acceptance within 7 days from the date of issue of work order.
12.15. Bids once submitted shall not be returned to the bidder under any circumstances.
12.16. CSL reserves the right to modify, expand, restrict, scrap this proposal or reject any RFP
any time without assigning any reason.
LMS implementation Page 15 of 38 Cochin Shipyard Ltd12.17. All corrigenda, addenda, amendments and clarifications to Tender Specifications will be
hosted in the website www.cochinshipyard.com and Central Procurement Portal. Bidders
shall keep themselves updated with all such developments till the last date and time of
submission of the tender.
12.18. All costs and expenses incurred by the Recipient/ Bidder in any way associated with the
development, preparation and submission of bids, including but not limited to attendance
at meetings, discussions, demonstrations, etc. and providing any additional information
required by the CSL, will be borne entirely and exclusively by the Bidder.
13. EMD
Earnest Money Deposit (EMD) of Rs.5,000 /‐ (Rupees Five Thousand Only) shall be remitted in
the form of Demand Draft from Scheduled Banks in favour of "Cochin Shipyard Limited" payable
at Kochi. Cash, Cheque, Bank Guarantee, Postal orders etc., are not acceptable.
No interest will be payable to EMD.EMD’s of unsuccessful bidders will be returned only after
awarding the work to the successful bidder. The EMD of the successful bidder will be returned
only after furnishing the required Security Deposit / Performance Bank Guarantee.
Bidders with valid registration under National Small Industrial Corporation (NSIC) / Micro Small
and Medium Enterprises (MSME) will be eligible for all relaxation subject to the submission of
valid documents. To qualify for EMD exemption, firms should necessarily submit valid copy of
the Registration Certificate along with the list of items / services for which they are registered,
as issued by NSIC, in Part‐I Technical Bid.
The EMD may be forfeited:‐
a) Bidder withdraws amends, impairs or derogates from the tender, agreed conditions of
TNC / PNC in any respect within the period of validity of his offer.
b) Non‐acceptance of order.
14. Security Deposit / Performance Bank Guarantee (PBG)
The successful bidder should furnish Security Deposit equivalent to 10% of the total order value
in Indian rupees excluding tax and duties, issued by a scheduled bank, in the form of Bank
guarantee valid till the successful completion of the project plus 90 days. In case the contract is
extended further, the validity of the Security Deposit shall also be extended. Security Deposit
must be submitted within 14 days from the date of issue of PO and in the form provided in
Annexure ‐ III.
Failure of the successful bidder to comply with these requirements shall constitute sufficient
grounds for the annulment of the contract and forfeiture of the EMD.
LMS implementation Page 16 of 38 Cochin Shipyard LtdNo interest is payable on Security Deposit. The Security Deposit shall be returned within two
months after the expiry of contract and on fulfillment of all contractual obligations and
liabilities if any, in the matter.
Bidders with valid registration under NSIC / MSME category are also entitled for all privileges,
concessions, relaxations etc. stipulated by relevant Govt. orders in this regard.
15. General Terms & Conditions
15.1. Cost of Bidding
The bidder shall bear all costs associated with the preparation and submission of its bid, and
CSL will in no case be responsible or liable for these costs, regardless of the conduct or the
outcome of the bidding process.
15.2. Startup Firms / MSEs or Otherwise
For Start‐ups (MSEs or otherwise), the turnover and prior work experience expressed in
monetary terms, are relaxed to 50% of the prescribed limit in this tender. Start‐up Registration
certificate as defined under notification of DIPP GSR 501(E) dated 23 May 2017 shall be
submitted along with offer for availing the above relaxations.
15.3. Validity of the proposal
The proposal submitted shall indicate that it is a firm and irrevocable offer and shall remain
valid for a period of not less than 180 days from the date of opening of the Price bid.
15.4. Confidentiality
This request for proposal and all materials submitted by CSL for this purpose, must be
considered confidential, and may not be distributed or used for any purpose other than the
preparation of a response for submission to CSL.
The Bid documents shall remain the exclusive property of the CSL without any right to the
Bidder to use them for any purpose other than the preparation of a response for submission
to CSL. Non disclosure agreement (NDA) as per Annexure‐ II shall be signed by the successful
bidder. Disclosure of any part of the information contained therein to parties not directly
involved in providing the services /products requested, could result in disqualification and/or
legal action. When submitting confidential material to CSL, the bidder must clearly mark it as
such.
15.5. Risk Purchase
If the supplier fails to provide the service/ project phase ordered within the delivery period as
per Project plan or violate any of the terms and conditions of the contract, CSL shall have the
following rights:
To terminate the contract with 15 days notice forfeiting the security deposit.
To award the work to any third party at the risk and cost of the successful bidder.
LMS implementation Page 17 of 38 Cochin Shipyard Ltd15.6. Liquidated Damage for Delays
If the bidder fails in the due performance of the contract within the time fixed by the contract
or any extension thereof, bidder shall be liable to pay liquidated damages to the extent of a
sum of 0.5% of the contract value per week, subject to a maximum of 10% of the contract
valueexcluding tax. Once the maximum is reached, CSL may consider termination of the
contract. In assessing such delays, CSL Project Manager’s decision is final and binding on the
bidder. The penalty for late delivery will be deducted from the bill amount.
15.7. Jurisdiction
All questions, disputes or difference arising under, out of, or in connection with contracts shall
be subject to the exclusive jurisdiction of the Courts at Ernakulam, Kerala, India.
15.8. Force Majeure
In the event of either party being rendered unable by `Force Majeure' to perform any
obligation required to be performed by them under the contract, the relative obligation of the
party affected by such `Force Majeure' will stand suspended for the period during which such
cause lasts. The word `Force Majeure' as employed herein shall mean acts of God, war, revolt,
agitation, strikes, riot, fire, flood, sabotage, civil commotion, road barricade (but not due to
interference of employment problem of the Consultant), acts of government of the two
parties, which makes performance impossible or impracticable and any other cause, whether
of kind herein enumerated or otherwise which are not within the control of the party to the
contract and which renders performance of the contract by the said party impossible. CSL may
allow additional time as is mutually agreed, to be justified by the circumstances of the case.
The occurrence/ cessation of force majeure situation is to be informed with documentary
evidence within 15 days from the date of occurrence/cessation.
LMS implementation Page 18 of 38 Cochin Shipyard LtdAnnexure ‐ I
Business Process Master List (BPML) in SAP
Module Process
Account Payables
Account Receivables
Costing and Profitability
Provident Fund
General Ledger
FICO TDS and TCS
Bank Accounting
Asset Accounting
Internal Order Accounting
Gratuity Trust
Treasury
Fund Management
SB‐P2P ‐Raw Material (Domestic)
SB‐P2P ‐Import
SB‐P2P ‐Spares and Consumables
SB‐P2P ‐Assets and Capital Items
SB‐P2P‐ Services and Sub Contracting
SB‐P2P ‐Package Procurement
SB‐ Inventory Management
SB‐Consumption based planning
MM SB‐LC,BG,Insurance and Warranty
SB ‐ Release Strategy
SR‐P2P ‐Raw material (Domestic)
SR‐P2P ‐Import
SR‐P2P ‐Spares and Consumables
SR‐P2P‐ Services and Sub Contracting
SR‐ Inventory Management
SR‐Consumption based planning
SR‐LC,BG,Insurance and Warranty
SR ‐ Release Strategy
Ship Building – Project creation, WBS release, Progress update, Activity
PS confirmation, Project closure
Capital Projects‐Project creation and ACL, budget allocation, Procurement
LMS implementation Page 19 of 38 Cochin Shipyard Ltdactivities, Project closure.
Ship Repair – Project creation and ACL, Progress updation, Subcontract
work order processing, WCC preparation
SB‐Enquiry from customer through /Mail/Telephone/Fax
SB‐Enquiry register
SB‐Cost Estimation
SB‐Quotation
SB‐Contract Processing
SB‐Regularization of the Contract
SB‐Variation Order/Change Order
SB‐Milestone Confirmation
SD SB‐Invoice/Billing
SR‐Enquiry from customer through /Mail/Telephone/Fax
SR‐Enquiry register
SR‐Cost Estimation
SR‐Quotation
SR‐Firm stemming
SR‐Contract Processing
SR‐Advance procurement
SR‐Invoice/Billing
SR‐Settlement
Organizational Management
Personnel Administration
Personnel Time Management
Payroll
METI
HCM ESS/MSS
Visitors Management
Training and Event Management
E Recruitment
Personnel Development
Travel Management
Vacancy Roster Management
Breakdown Maintenance
PM Preventive Maintenance
Planned Maintenance
LMS implementation Page 20 of 38 Cochin Shipyard LtdCalibration & Testing of Equipments, Instruments & Tools
Log Entry and Monthly report of Power Consumption
Vehicle Request Registration
AMC Complaint Registration Process for Computers & its Peripherals
Consumables Booking
Gas and water request
Work permit and confined space entry
Quality Inspection in Ship Building
QM Quality Inspection in Ship Repair
Audit Management
Incident Management and Action Tracking
Hazard item and risk assessment
EHS
Waste and regulatory management
Occupational Health planning and monitoring
DMS Document Management
LMS implementation Page 21 of 38 Cochin Shipyard LtdAnnexure‐II
Non Disclosure Agreement
M/s Cochin Shipyard Limited, Perumanoor PO, Cochin‐682015, (hereinafter called M/s CSL) has entered into a
contract with M/s(Company Name), with its registered office at (Office address), (hereinafter called M/s
(Company Name in Short) for the " LMS implementation in CSL " , by placing Purchase Order (PO) (PO number)
dt.(PO date) for an amount of RS.(PO Amount) on M/s(Company Name). As per confidentiality Clause (Clause
no) of the PO, a Non‐disclosure agreement has to be signed between M/s(Company Name) and M/s CSL for
complying the same without any level of dilution.
This Non‐Disclosure Agreement, dated as of (Agreement date) is made and signed between M/s CSL and
M/s(Company Name) in connection with the LMS implementation in Cochin Shipyard Limited. M/s(Company
Name) means any person employed by M/s(Company Name) either directly or through their sub‐contractors or
provisional employees or trainees working for the LMS implementation in CSL and M/s CSL means any person of
CSL employed either directly or through their sub‐contractors or provisional employees working for CSL. In this
Agreement, unless the context otherwise requires. M/s CSL and M/s (Company Name) shall hereinafter be
jointly referred to as the "Parties" and individually as the "Party"‐ The Party hereinafter disclosing information
shall be referred to as the "Disclosing Party" and the Party hereinafter receiving information shall be referred to
as the "Recipient" or "Receiving Party".
The Non‐disclosure agreement covers the following;
a) Information relating to the LMS implementation at M/s CSL shall not be disclosed by M/s (Company Name) to
any agency or any other persons not officially concerned with such process. The undue use by M/s(Company
Name) of confidential information related to the process may be treated as breach of confidentiality and dealt
with accordingly. Except with the prior written consent of M/s CSL, M/s (Company Name) shall not at any time
communicate either in hard copy form or electronic means or in any other mode to any other organization,
person or entity any confidential information acquired in the course of the contract.
b) Neither Party will disclose to any third party without the prior written permission consent of the other party
any confidential information which is received from the other party for the purpose of providing or receiving
services.
c) Each party will take measures to protect the confidential information of the other party that, in the aggregate
are no less protective than those measures it uses to protect the confidentiality of its own comparable
confidential information, and in any event, not less than a reasonable degree of protection. Both parties agree
that any confidential information received from other party shall only be used for the purpose of providing or
receiving services under the above referenced contract for LMS implementation in CSL.
In this agreement "Confidential Information" shall mean any information relating to the Disclosing Party's
business, commercial information or any information of a technical nature comprising inter alia products,
processes, methodologies, frameworks, models, ideas, interpretations, Legal, technical and other documents,
manuals, tariffs, standards, software, discs, reports, research, working notes, papers, data or information in
wired or wireless mode, drawings, layout , installation details of any equipment/crane/ machinery, data and
techniques used by/owned by "Cochin Shipyard Limited" in connection with LMS implementation in whatever
LMS implementation Page 22 of 38 Cochin Shipyard Ltdform, provided all oral disclosure of confidential information is submitted by the Disclosing Party in writing to
the Recipient within 30 (thirty) days, indicating compliance to the terms of this agreement.
In due consideration of the above, Cochin Shipyard Limited granting M/s (Company Name) access to the
Confidential Information and vice‐versa, the Parties undertake that:
1. Subject to Clause 8 below, the Recipient will keep the Confidential Information strictly confidential and will
not disclose it to any third party without the Disclosing Party's prior written consent, at any point of time.
2. Confidential Information will be disclosed only to those personnel and permitted assigns of the Recipient who
need access to the Confidential Information for the proper performance of their duties in relation to the project
and only to the extent necessary for the purpose of LMS implementation in CSL. The Recipient, will solemnly
take required steps appropriately in all means to ensure that all personnel to whom access to the Information is
given are aware of its confidentiality and that they are bound by restrictions at least as onerous as those placed
on the Parties by the terms of this agreement.
3. The Parties acknowledge that some or all of the Information is or may be price sensitive information and that
the use of such information may be regulated or prohibited by applicable legislations and the Recipient
undertakes not to use any such Information for any unlawful purpose. On acquiring any Confidential
Information, the Recipient shall comply with all applicable laws in India in relation to insider trading and
otherwise the acquisition of securities.
4. The Recipient agree to indemnify and hold harmless the Disclosing Party, its partners and staff and any of the
Disclosing Party's clients to whom the Information relates against all loss, damage and expense (including legal
expenses relating to any actions, proceedings and claims brought or threatened) of whatsoever nature and
howsoever arising out of any breach by the Recipient of the confidentiality obligations under this Agreement.
5. Confidential Information disclosed to the Recipient will be used solely for the purpose of LMS implementation
in CSL.
6. The Recipient shall establish and maintain all reasonable security measures to provide for the safe custody of
the Information in whatever form it may be and to prevent unauthorized access to it.
7. This Agreement shall remains in effect for 10 years from the Effective Date of this Agreement ("Term"). On
completion of LMS implementation in CSL, the Recipient shall return all the Confidential Information disclosed
to the Recipient and any copies thereof in whatever form it may be including soft copies, electronic forms to the
Discloser.
8. The obligations contained above shall not apply to any Information which
a. is or subsequently comes into the public domain otherwise than through a breach of this agreement;
b. is already rightfully in the Recipient's possession;
c. is obtained by the Recipient from a third party without any restriction on disclosure;
d. The Recipient required to disclose by law or professional or regulatory obligation with the Disclosing
Party's prior written consent.
LMS implementation Page 23 of 38 Cochin Shipyard Ltd9. Each party shall be responsible for any breach of this Agreement by any of their respective Representatives. If the Recipient becomes aware of any breach of confidence or threatened breach of confidence by any of the Recipient's direct employees or provisional employees including trainees or agents or sub‐contractors, the Recipient will promptly notify the Disclosing Party of the same and give the Disclosing Party all reasonable assistance in connection with any proceedings which the Disclosing Party may institute against such persons. In case of breach of confidence, the damages will be assessed by the discloser and compensation claimed from the recipient as per the suitable laws as applicable in India including Indian Penal Code, Information Technology Act 2000, Intellectual Property law, Indian Contract Act, company laws and the jurisdiction for all such proceedings will be at the courts at Ernakulam. 10. The Recipient shall comply with the obligations set out herein throughout the tenure of contract and thereafter. 11. The Recipient acknowledges that the Disclosing Party shall retain the copyright and intellectual property rights in the Confidential Information and that the Receiving Party shall not copy, adapt, transmit through wired media or wireless media, modify or amend full or any part of the Confidential Information or otherwise deal with any part of the Confidential Information except with the prior express written consent of Disclosing Party during period of the above contract. 12. This Agreement shall be fully governed by and construed in accordance with the relevant laws of India. 13. Notices: Any notice, claim or demand in connection with this agreement shall be given in writing to the relevant party at the address set out herein and sent by letter/fax shall be deemed received when properly sent, any notice sent by hand shall be deemed received when actually delivered and any notice sent by post shall be deemed received 72 hours after posting. A copy of all notices/replies sent between M/s CSL and M/s (Company Name) shall be emailed to (Company mail id) & harikrishnan.mk@cochinshipyard.com respectively. For M/s Cochin Shipyard Limited For M/s (Company Name) AGM (IT) Business Head Witness: 1 Witness: 1 Witness: 2 Witness: 2 LMS implementation Page 24 of 38 Cochin Shipyard Ltd
Annexure‐III
Bank Guarantee
To
COCHIN SHIPYARD LTD
(GOVT. OF INDIA ENTERPRISE,)
PO BAG No. 1653 , PERUMANOOR PO, COCHIN 682 015.
WHEREAS .........................(Name & Address of Supplier) (hereinafter called "the Supplier") has undertaken,
in pursuance of Contract............................ No............... Dated:..................... to execute.................. (Name of
Contract and brief description of works) (Hereinafter called "the Contract").
AND WHEREAS it has been stipulated by COCHIN SHIPYARD LTD (The Buyer ‐ hereinafter called "CSL") in the
said contract that the Supplier shall furnish CSL with a Bank Guarantee for the sum specified therein as
security for compliance with the Suppliers obligations in accordance with the Contract.
AND WHEREAS we have agreed to give the Supplier such a Bank Guarantee.
NOW THEREFORE................................. (Name of the Bank) having its Head Office at..........................
(Address of Head Office) and acting through its branch office at....................... (Address of the executing
branch) (hereinafter called "the Bank") hereby affirm that we are the Guarantor and responsible to CSL, on
behalf of the Supplier up to a total of.......................................... (amount of Guarantee) in words).
We, the bank, hereby irrevocably undertake to pay you any amount not exceeding in total the Guarantee
Amount upon receipt by us of your demand in writing accompanied by the following documents:
1. Your signed statement certifying that the Supplier is in breach of his obligation(s) under the Contract
and the respect in which the Supplier is in breach.
2. Your signed statement certifying that the Supplier has been given a prior written notice by email
from you to make good the aforesaid breach and that the Supplier still failed to fulfil the Contract
within 30 days of such notice. A copy of such notice given by email to the Supplier shall be attached
to the demand for payment.
Any demand for payment should contain your authorized signatures which must be authorized by your
bankers or by a notary public.
We, the Bank, further agree that no change or addition to or other modification of the terms of the Contract
or of the Works to be performed there under or of any of the Contract documents which may be made
between CSL and the Supplier shall in any way release us from any liability under this guarantee, and we
hereby waive notice of any such change, addition or modification. We, the Bank, further agree that any
change in the constitution of the said contractor or the said bank shall not discharge our liability hereunder.
LMS implementation Page 25 of 38 Cochin Shipyard LtdNotwithstanding anything contained herein: 1. Our liability under this Bank Guarantee shall not exceed............................... (........................... only). 2. This Bank Guarantee shall be valid up to (date) and 3. We are liable to pay the guaranteed amount or any part thereof under this bank guarantee only and only if CSL serve upon us a written claim or demand on or before ...............(validity date) . Any demand for payment under this guarantee must be received by us at this office during working hours on or before the validity date. Should we receive no claim from you by the validity date, our liability to you will cease and the guarantee will definitely become null and void whether returned to us or not. Yours truly, Signature and seal of the guarantor: ........................................................... Name of Bank:............................................................................................ Address: .................................................................................................... Date:........................................ [1] An amount shall be inserted by the Guarantor, representing the percentage of the Contract Price specified in the Contract and denominated in respective Dollars / Indian Rupees/Other Currency. LMS implementation Page 26 of 38 Cochin Shipyard Ltd
Forms
FormA1
FORM A1: Details of the Bidder (on Letterhead)
RFP Ref. No.:‐
Sr No# Particulars Details
1 Name of the Bidder
2 Address of the Registered office
3 Key Management Personnel
4 Project Manager for CSL project
2016‐17
5 Turnover for last three financial years 2017‐18
2018‐19
Net profit for last three financial years 2016‐17
(Supported with Audited Balance Sheet and Profit & Loss
6 2017‐18
Account or Annual Report for the last three financial
years) 2018‐19
7 PAN (Copy to be attached)
8 GSTIN (Copy of certificate to be attached )
ISO 9001/ ISO 27001 certification (Attach documentary
9
proof in support)
We hereby declare that all the information and statements made in this proposal are true and accept
that any misrepresentation contained in it may lead to our disqualification.
Date: Authorized Representative Signature:
Place: Name:
Designation:
Company Name:
Seal of Company
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