MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021

Page created by Sylvia Pearson
 
CONTINUE READING
MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021
MakeMyTrip Limited (NASDAQ: MMYT)
Investor Presentation
February 2021
MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021
Safe Harbour

This presentation contains certain statements concerning MakeMyTrip’s (MMYT) future growth prospects and forward-looking statements, as defined in the
safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on the MMYT’s current
expectations, assumptions, estimates and projections about MMYT and its industry. These forward-looking statements are subject to various risks and
uncertainties. Generally, these forward-looking statements can be identified by the use of forward-looking terminology such as "anticipate", "believe",
"estimate", "expect", "intend", "will", "project", "seek", "should" and similar expressions. Such statements include, among other things, quotations from
management as well as MMYT’s strategic and operational plans. Forward-looking statements involve inherent risks and uncertainties. A number of important
factors could cause actual results to differ materially from those contained in any forward-looking statement. Potential risks and uncertainties include, but are
not limited to, a slow-down of economic growth in India and the global economic downturn, general declines or disruptions in the travel industry, volatility in
the trading price of MMYT’s shares, MMYT’s reliance on its relationships with travel suppliers and strategic alliances, failure to further increase MMYT’s brand
recognition to obtain new business partners and consumers, failure to compete against new and existing competitors, failure to successfully manage current
growth and potential future growth, risks associated with any strategic investments or acquisitions, seasonality in the travel industry in India and
overseas, failure to successfully develop MMYT’s corporate travel business, damage to or failure of MMYT's infrastructure and technology, loss of services of
MMYT's key executives, and inflation in India and in other countries. In addition to the foregoing factors, a description of certain other risks and uncertainties
which may cause actual results to differ materially can be found in the “Risk Factors” section of MMYT's 20-F dated August 17, 2020 filed with the U.S.
Securities Exchange Commission (“SEC”), copies of which are available from the SEC, our website or our Investor Relations department. COVID-19, and the
volatile regional and global economic conditions stemming from it, and additional or unforeseen effects from the COVID-19 pandemic, could also continue to
give rise to or aggravate these risk factors, which in turn could continue to materially adversely affect our business, financial condition, liquidity, results of
operations (including revenues and profitability) and/or stock price. Further, COVID-19 may also affect our operating and financial results in a manner that is
not presently known to us or that we currently do not consider to present significant risks to our operations. All information provided in this presentation is
provided as of the date of issuance of this presentation, and MMYT does not undertake any obligation to update any forward-looking statement, except as
required under applicable law.

We cannot assure you that the assumptions made in preparing any of the forward-looking statements will prove accurate or that any projections will be
realized. We expect that there will be differences between projected and actual results. The forward-looking statements made in this presentation relate only
to events or information as of the date on which the statements are made in this presentation. Our actual results, performance, or achievement may differ
materially from those expressed in, or implied by, these forward-looking statements. Accordingly, we can give no assurances that any of the events
anticipated by these forward-looking statements will transpire or occur or, if any of the foregoing factors or other risks and uncertainties described elsewhere
in this presentation were to occur, what impact they would have on these forward-looking statements, including our results of operations or financial
condition. In view of these uncertainties, you are cautioned not to place undue reliance on these forward-looking statements. All forward-looking statements
attributable to us are expressly qualified in their entirety by the cautionary statements contained herein and in our future annual and quarterly reports as filed
with the SEC.

                                                                                                                                                          2
MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021
Key Investment Highlights

   1     Large Travel Market in Large & Growing Economy

   2     Strong Market Leadership with Multiple Well Recognized Online Travel Brands

   3     Travel Super App – One Stop Shop for All Types of Travel and Related Ancillary Services

         Robust, Scalable and Secured Technology Platforms Servicing Customers on Multiple Device
   4     Interfaces

         Demonstrated Operating Leverage with Scale in Multiple Travel Segments
   5     Higher Repeat Rates Driving Lower Customer Acquisition Costs
         Rationalized Fixed Cost Structure During COVID19 Disruption

                                                                                                    3
MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021
Multiple Tailwinds to Drive India’s Low e-commerce Penetration Higher

Large Economy with Reaccelerating Growth Forecasted1                                          Largest Young Population3 to Drive Digital Adoption

                   2019                        2020                       2021                                            44%                 49%               7%

                   4.2%                      -10.3%                       8.8%

                                                                                                                    29%                 59%                   12%

                   6.1%                       1.9%                        8.2%

                   2.2%                       -4.3%                       3.1%                                      31%                52%                  17%

         India to Become $5 Trillion Economy by 20242                                                                Age 0–24   Age 25–64      Age 65+

                                                                                                                       2nd Largest Base
~142 Million Additional Middle-Income Households by                      20304                             of Internet Users with Low Penetration5
                                                                                                  Internet Users
                          54%                                   78%                                 (In Millions)         838         686
                                                                                                     86%
                                                              ~300
                                                                                                                          59%                            1.1
                                                                                                                                     50%                 Billion
                       ~158                                                                                                                          Internet Users by
                                                                                                                                                           20304

                       2018                                   2030                                   US               China          India
                          Share of Middle-Income Households

Source: 1IMF World Economic Outlook, 2Government estimates 3CIA World Fact book 2020 estimates,
4World Economic Forum (January, 2019), 5World Economic Forum (August, 2020)
                                                                                                                                                               4
MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021
Long Term Growth Potential

                       Flight Ticketing                                                 Hotel Booking                              Inter-City Bus Ticketing

    Leading Domestic & International Market                                Large Domestic & Outbound Opportunity            High Fragmentation of Bus Operators –
     Share in Fast Growing Air Travel Market                                 Available                                         Seeking Digitization & Online Distribution

    Traffic Recovery Back on Track Post Opening                            Low Online Domestic Hotel Penetration            3,500+ Active Bus Operators Signed on
     of Airports on May 25, 2020                                                                                               Platform with 1.5+ Million Seats Bookable
                                                                            Fragmented Hotels & Alternative
                     Domestic Air Passengers Flown                           Accommodations Supply
                                                                                                                              19 Road Transport Corporations (State
                             (in millions)1
                                                                                                                               Government Operators) within India
   12.8 12.4                                                                Pan India & International Destinations Supply     Connected on redBus Platform
               7.8                                             6.0   7.1
                                 2.0   2.0   2.6   3.6   4.9                 Available for All Hotels Segments &
                       -   0.3                                               Alternative Accommodations                       Unique Bus Operator GDS Platform to
   Jan   Feb Mar Apr May Jun           Jul   Aug Sep     Oct Nov Dec                                                           Digitize Inventory & redBus App for Online
    Domestic Airline Allowed to Operate up to                              Proprietary Supplier Enablement Technology        Distribution
     80% Capacity (Jan 2021)1                                                for Distribution

                                                                                                                              India’s Playbook Expanded into International
    Establishment of Air Travel Bubbles to                                 2 Strong Brands to Drive Volumes                  Bus Markets
     Aid in Recovery of International Flights

    Government Plans to Add At least 100
     Airports / Waterdromes / Heliports by 2024
     under UDAN scheme2

Source: 1DGCA, 2Ministry of Civil Aviation; UDAN scheme (Ude Desh ka Aam Nagrik) is a regional airport
development and connectivity scheme aimed at making air travel affordable and widespread by Government of India
                                                                                                                                                                            5
MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021
Market Leader with Superior Domestic Brand Awareness

                                                                 Top Of Mind Awareness

                    51

                                                    14
                                                                              9
                                                                                                        4
                                                                                              1

               MakeMyTrip                         gobibo                    Yatra         Cleatrip   Others

                                                            Consideration Top Box Score

                    50

                                                    17

                                                                             6
                                                                                             3         2

               MakeMyTrip                         gobibo                    Yatra         Cleatrip   Others

Source: December 2020 KANTAR Brand Health Report commissioned by Company`

                                                                                                              6
MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021
Robust & Innovative Technology Platform to Drive Super App Vision

   Travel Super App          Trip Ideas                 Enhanced                     Big Data & AI Driven
                                                        Discoverability              Cross Sell Experience

   Universal Search          Trip Planning Linked to    Contextualized Prompts       Common Backend Platform
                             Booking                                                 to Drive Faster Innovations &
   Faster Product                                       Area Guides to Build Trust   Greater Efficiencies
   Discovery                 Powered by Rich Content,
                             Including UGC              Granular Travel Themes       Relevant Persuasions
   Better User Engagement
                                                                                     Personalized
                                                                                     Recommendations

                                                                                                                7
MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021
Wide Range of Hotel Options

            Premium (5 stars)                             Mid Tier (3 & 4 stars)                              Budget

•   Positioning MakeMyTrip as Premium Brand    •   Expanding Selection & Choice            •   Budget Certification Program

•   Leveraging Loyalty Programs to Drive       •   Further Driving Online Bookings         •   Good Ratings & Standard Amenities
    Retention
                                               •   Enhanced Customer Experience (Pre       •   Consistency Across Fragmented Supply
•   Targeting High Spending & Repeat               Booking, Post Sales & On Trip)
    Customers
                                                                                           •   goStays Certified Properties Available
                                               •   Offering Accredited Hotels to Deliver
•   Delivering Superior End-to-End User            Consistent Stay Experience
    Experience

                             Offering Curated International Hotels Catering to Indian Travelers’ Needs

                                                                                                                                        8
MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021
Alternative Accommodations – Long Term & Nascent Growth Opportunity

                                                               • Alternative to Traditional Hotel
                                                                 Experience – Social Distancing
                                                                 Friendly

                                                               • Supported by Customer Service
                                                                 Pledge & Guarantee

                                                               • Broadens Customer Reach

                                                               • Marketing via Traditional & Social
                                                                 Media Channels

                                                               • Partnering with State Tourism
                                                                 Boards to Promote Local &
                                                                 Community Based Travel

                                                               • Increasing Supply With
                                                                 +22k Properties in India

                                                                                                 9
MAKEMYTRIP LIMITED (NASDAQ: MMYT) - INVESTOR PRESENTATION FEBRUARY 2021
redBus – Leading Intercity Bus Ticketing Brand with Full Stack Technology Solutions Across Entire
Value Chain & Deep Operational Expertise

                                                                          •   Leading Bus Ticketing Brand with Superior Customer Experience

                                                                          •   Comprehensive Selection & Choice of Intercity Bus Operators
                                                                              (Public & Private)

                                                                          •   Live Bus Tracking & Fleet Management Platform

                                                                          •   Supplier Platform for Bus Operators to Quickly Digitize Inventory &
                                                                              Distribution Management – Hosting 45% of Inventory in India’s
                                                                              Private Bus Market

                                                                          •   Travel Agent & API Distribution Platform (25K+ agents across
                                                                              India)

                                                                          •   Model Highly Scalable Beyond India Operating in LATAM &
                                                                              Southeast Asia

      Customers               Operators              Bus Tickets
     23 MM                    3,500                193+ MM
  redBus is trusted by   network of over 3,500   bus tickets sold since
 over 23 million happy      bus operators                FY18
   customers globally         worldwide

                                                                                                                                              10
Holidays & Activities Integration Further Driving Connected Trip Experience

     Curated Holiday Packages with Deep Integration of Add On & Cross Sell Services   Wide Availability of Activities
                                  (Cabs & Activities)                                    & Experiences Offered

                                                                                                                    11
Ground Transportation – Cabs, Trains & Metro Ticketing Extending Customer Reach

                    Outstation Cabs                                       Airport Cabs
                    •   Convenience of online booking                     •   Convenience of attaching cab while
                    •   Option to pay via multiple payment options            booking a flight
                    •   Ability to compare prices & cab categories        •   Easy and quick hop on experience -
                    •   Expert & verified drivers                             customers board cabs from partner
                    •   Catering to post lock down demand - Short             kiosks
                        drive holidays & Staycations                      •   Fare lock - no surge pricing
                    •   Assuring safety & sanitization using machine      •   Safety & sanitization assurance provided
                        learning algorithm

              Train Ticketing                                 Metro Ticketing
              •   Capturing next 100 million users            •   QR Code based e-tickets
              •   One of the most frequently used travel      •   Cashless, Contactless &
                  method in India - help extend reach             Convenient
              •   Targeting users from Tier 2 & Tier 3        •   Connected trip experience for
                  cities and introducing them to online           users of super app
                  travel at an early stage of internet
                  adoption
              •   Build life time value of onboarded
                  users - cross selling other travel
                  products
              •   High frequency use case helps in user
                  retention

                                                                                                                         12
Increasing Focus on Gaining Greater Corporate Travel Wallet Share

              India’s First Comprehensive Self Serve Solution                             100% Online Enterprise Platform

                                                     •   Simplified User &
                                                         Booking Experience

                                                     •   Personalized Content
                                                         and Features for
                                                                                       Travel Policy    Approvals         Bookings
                                                         Corporates

                                                     •   Automated Invoice
  2 Product                                              Management Solution                             Spend
                                                                                      Documentation    Management         Reports
  Approach
                                                     •   Robust Reporting & MIS
                                                                                  •    Customized Modules to Meet Enterprise
                                                     •   Cost Savings Features         Customers’ Needs

                                                     •   Leveraging MMYT’s        •    All Use Cases Automated
                                                         Supply Advantage
                                                                                  •    Leveraging MMYT’s Hotel Supply Advantage

  Largely Unconsolidated and Offline Corporate Travel Market Focus on SMEs & Mid-Sized Corporates Addresses Half
                                            of Total Market Opportunity

                                                                                                                                13
Brand Expansion into Gulf Cooperation Council (GCC) Region

                                          International Platform with Localized Offerings

 •   Growth Market with High Digital Reach                       •   Global Supply Inventory Provides Competitive Advantage

 •   High GDP per Capita                                         •   Targeted Products Catering to Local Travel Preferences

 •   Primarily Offline Travel Booking Market                     •   Providing a Localized Booking Experience
                                                                     (UAE Sites Supply, Traffic, Payments, Arabic Language)
 •   Absence of Large Full Service OTAs

                                                                                                                              14
Multiple Tech Enabled Distribution Channels to Aggregate Demand

                       B2C                                                      B2B2C

                                                      myPartner – Offline & Local          Franchise Network for
                                                    Travel Agents Booking Platform             Offline Sales
            Mobile Apps & Mobile Websites

                                                                               Holiday Experts
                                                                       Assisted Holiday Package Sales
                   Desktop Websites

                                                                                                              15
Industry Recovery Initiatives – Contactless & Safety Focused

 •   Partnerships with Suppliers to Implement Safety and Cleanliness Protocols to   •   5,400 Properties with Self Certifying Cleanliness & Hygiene Protocol
     Ensure Safe Travel                                                                 Implementations

 •   Current & Detailed Information on Various Modes of Transport, Hotels &         •   2,000 Hotels Registered for Independent Safety & Cleanliness Audit Program
     Activities
                                                                                    •   Contactless Check at 500 Hotels
 •   Comprehensive Travel Restriction Guidelines by State & by Country
                                                                                    •   Native App based Flight Check Ins & Seat Selections
 •   Highly Flexible Booking Policies
     Free Cancellations, Zero Payments Now                                          •   QR Code Boarding Passes for Bus Ticketing

                                                                                                                                                               16
Relaunch of Improved Loyalty Programs

                              MMTBLACK                                                               goTribe

•   Relaunched September 2020                                        •   Spend based program
•   More benefits for members – extra discounts, cashbacks, free     •   2 tiered program with upgrade options
    upgrades
                                                                     •   Exclusive discounts & perks (early check ins, free drinks &
•   Targeting & rewarding high spending users for loyalty & repeat       transfers, etc.)
•   Multi tiered program – benefits linked with spends               •   Program cost reductions by collaborating with supply partners
•   920+ thousand enrollees                                          •   580+ thousand enrollees

                                                                                                                                         17
The MakeMyTrip Foundation - Corporate Social Responsibility

          Responsible Tourism                              Ecological Balance                                  COVID19 Response
                                                                                                    •   Supported establishment of Private Hospitals
 •   Boost cleanliness and sanitation in         •   Be part of solution to fight drastic climate
                                                                                                        & Contributions to Prime Minister’s Cares
     popular tourism spots – Zero Waste              change & global warming
                                                                                                        Fund
     Destinations in Sahastradhara &
     Dehradun                                    •   Dense afforestation using the
                                                                                                    •   Partnership with Indian Government to
                                                     Miyawaki Technique of Plantation
                                                                                                        develop & scale COVID19 contact tracing
 •   Partnership with World Wide Fund India to       with 1.2 million trees planted in Ladakh
                                                                                                        app with 162+ million downloads
     establish homestays & eco cafes to
     provide economic opportunities              •   Partnership with Andaman Islands
                                                                                                    •   Supported daily wage earners & migrant
                                                     Government to make island single use
                                                                                                        labors via 150k cooked meals, 300 dry ration
 •   Campaign for responsible tourism with           plastic free
                                                                                                        kits & 6k masks
     stakeholders
                                                 •   Single Use Plastics Free office
                                                                                                    •   Funded COVID19 test kits and lab testing

 The MakeMyTrip Group takes millions of Indians to different places every year, we believe it’s our responsibility to promote a
                                  sustainable and responsible way of travel to Indians

                                                                                                                                               18
Experienced Founding & Management Team Driving Execution

Deep Kalra                                         Rajesh Magow                                  Mohit Kabra
Founder & Group Executive Chairman                 Co-Founder & Group CEO                        Group Chief Financial Officer

 •   Started MakeMyTrip in 2000                •    Senior founding team member              •   26+ Years of Experience
 •   Group Chairman                            •    Member of the Board of Directors         •   Prior Experience: Kohler India, PepsiCo,
                                                                                                 Colgate & Seagram
 •   28+ Years of Experience                   •    Previously Group CFO and Chief
                                                    Operating Officer                        •   Bachelor of Commerce – Osmania
 •   Prior Experience: GE Capital India, AMF
                                                                                                 University
     Bowing Inc. & ABN AMRO Bank               •    27+ Years of Experience
                                                                                             •   Chartered Accountant from Institute of
 •   Board member & past President of The      •    Prior Experience: eBookers.com, Aptech
                                                                                                 Chartered Accountants of India
     IndUS Entrepreneurs (TIE) New Delhi            Limited & Voltas Limited
     chapter                                                                                 •   Cost Accountant from Institute of Cost
                                               •    On FlipKart Board
                                                                                                 Accountants of India
 •   Founding member of Ashoka University &
                                               •    Chartered Accountant from Institute of
     serves on the Board & Governing Council
                                                    Chartered Accountants of India
 •   Bachelor’s degree in Economics – St.
     Stephen’s College
 •   MBA IIM Ahmedabad, India

                                                                                                                                    19
Financial Overview

                     20
Leading Indian OTA with Unrivaled Business Scale & Strength Entering COVID19 Pandemic (FY2020)

                                                                 Hotels & Packages        Bus Ticketing
                          Air Ticketing
                                                                                        $886 million
                    $3.6 billion                                  $1.6 billion       Gross Bookings
                                                                Gross Bookings
                  Gross Bookings

                     42.1 million                                                        78.6 million
                                                                  29.6 million
                  Flight Segments                                                    Bus Tickets Sold
                                                               Room Nights Stayed

Source: Company data for the 12 months ending March 31, 2020

                                                                                                          21
Adjusted Margin Growth & Improving Business Mix Since ibibo Group Merger

 $ in Millions
                                          Air Ticketing                                                                  Hotels & Packages

                                                                           $249.7                                                            $360.1
                                                                                                                                $351.6
                                               $234.2

                                                                                                                $313.7
                    $202.1

                     FY18                       FY19                        FY20                                FY18            FY19         FY20
    Adjusted                                                                                    Adjusted
                     7.5%                       7.3%                         7.0%                                22.6%           23.2%         22.1%
    Margin %                                                                                    Margin %
     Segment                                                                                     Segment
                    35.0%                       34.8%                        34.5%            Mix % of Group     54.4%           52.2%         49.8%
  Mix % of Group

                                        Bus Ticketing                                                                        Others
                                                                            $75.6
                                                                                                                                             $37.9

                                                                                                                               $28.8
                                               $58.8

                                                                                                               $17.0
                   $44.4
                                                                                                     38%

                    FY18                        FY19                        FY20                               FY18            FY19          FY20
    Adjusted
    Margin %         8.9%                       8.2%                         8.5%

     Segment                                                                                     Segment
                     7.7%                       8.7%                         10.5%                              2.9%             4.3%         5.2%
  Mix % of Group                                                                              Mix % of Group

Note:
1) FY20 growth moderated as Company focus shifted to better unit economics
2) FY20 Results further impacted by COVID19 related disruptions in second half of Fiscal Q4
                                                                                                                                                       22
Cost Structure Optimizations Since Merger
  Focused on Marketing, Sales Promotion & Customer Inducement Spend Efficiencies

 Operating Costs as % of Gross Bookings
 (%)
 20%
                   15.9%
                                                    14.2%
 15%               1.7%
                                                                                   12.9%                                          Right size unit economics
                                                    6.6%
 10%                                                                               5.9%
                   9.8%

   5%                                               3.6%                           2.8%
                   1.5%       1.1%                  1.4%      1.0%                 1.5%      1.0%

   0%
                   1.5%       0.3%                  1.4%      0.2%                 1.4%      0.3%                           Reduce customer inducement and sales
                   FY18                             FY19                           FY20                                               promotion costs
                     Customer Inducement   Costs1             Marketing   Costs2           SGA4
                     Payment Gateway                          Employee Costs3              D&A5

 Adjusted Operating Losses
 (in $ millions)                                                                                                            Focus on brand loyalty and repeat rates
                     FY18                            FY19                          FY20
     $0

   ($50)

 ($100)
                                                                                   ($69.9)                                   Consolidate back-end infrastructure &
                                                    ($98.8)                                                                               overheads
 ($150)
                   ($154.8)
 ($200)

Note:
1) Customer Inducement Costs include adjustments for promotions netted against revenue
2) Marketing costs include Marketing and sales promotion & certain loyalty program costs
3) Personnel Expenses excluded share based compensation charges and severance cost related to a prior acquisition
4) SGA excluded Merger and acquisitions related expenses and provision for litigations
5) Depreciation and amortization excluded acquisition related intangibles amortization and impairment of intangible asset                                       23
Business Recovery Improving with Every Quarter Post Lockdown
Adjusted Operating Profitability Achieved in Q3 FY21
$ in Millions

 Adjusted Margin
                   Air Ticketing                            Hotels & Packages                                   Bus Ticketing                                        Others

                                         $26.0                                          $25.2

                                                                                                                                      $9.0
                           $11.9                                                                                                                                                $4.1
                                                                                                                                                                       $3.1
                                                                           $5.5                                           $2.5
          $4.1                                                                                                                                              $1.1
                                                             $1.2                                            $0.3

         Q1 FY21       Q2 FY21          Q3 FY21            Q1 FY21       Q2 FY21       Q3 FY21              Q1 FY21     Q2 FY21     Q3 FY21                Q1 FY21   Q2 FY21   Q3 FY21

           7.4%            8.0%         7.5%               21.3%         16.9%          17.9%                8.6%         8.1%         8.2%

           6.3%            18.1%        36.7%               1.2%          6.4%          23.7%                1.6%         15.0%       43.4%                 10.7%     27.4%    47.9%

                    Adjusted Margin %                Adjusted Margin as % of Prior Year Quarter

Adjusted Operating Profit/(Loss)
                Q1 FY20                   Q2 FY20                  Q3 FY20                    Q4 FY20                   Q1 FY21                  Q2 FY21                 Q3 FY21
                                                                                                                                                                          $5.2

                                                                    ($11.0)                       ($10.3)
                                                                                                                                                  ($12.9)
                                           ($19.3)                                                                       ($21.3)
                 ($29.2)

                                                                                                                      Covid19 Nationwide Lockdown Impact

                                                                                                                                                                                24
Accelerated Cost Optimization
  Well Placed Operationally & Financially to Recover Better

                                                                                                                                                                       9M FY21
  (in $ millions)                                                                      Q1 FY21           Q2 FY21                  Q3 FY21       9M FY21               YoY Change
  Gross Booking                                                                         $64.50           $213.00                    598.8        876.2                   (82.1%)
  Adjusted Margin
    Air Ticketing                                                                         4.1              11.9                      26.0        42.0                    (79.2%)
    Hotels & Packages                                                                     1.2               5.5                      25.2        31.9                    (89.2%)
    Bus Ticketing                                                                         0.3               2.5                      9.0         11.9                    (79.8%)
    Others                                                                                1.1               3.1                      4.1          8.4                    (72.7%)
  Operating Costs
  Customer Inducement Costs1                                                              0.7               2.7                      14.8        18.2                    (94.0%)
  Marketing & Sales Promotion & Loyalty Program Costs                                     1.0               2.3                      7.8         11.1                    (92.0%)
  Payment Gateway                                                                         0.4               1.6                      5.0          7.0                    (85.4%)
  Personnel (excluding   SBC)2                                                           15.2              15.7                      17.6        17.6                    (27.8%)
  SGA3                                                                                    7.2               8.7                      10.0        10.0                    (63.2%)
  Depreciation & Amortization4                                                            5.0               5.3                      4.4          4.4                     4.3%
  Total Cost as % of Gross Booking                                                       46%               17%                       10%         14%

                                                                                                         Variable & Semi Variable Costs        Fixed & Semi Fixed Costs
         Operating Cost Optimizations Implemented in Late March
                                                                                                                   Liquidity Profile Improved – Long Operating Runway
                       due to COVID19 Disruption

    1•    Significant efficiencies in Marketing & Promotional spends with view to drive efficiencies
          vs pre-pandemic levels as business recovery continues

    2•    Cost rationalization through downsizing of call centers, right sizing of manpower,
          compensation cuts (largely restored in Q3), reduction in office space & infrastructure costs

    3•    Technology investments in automating customer support for more efficient call center
          staffing with business recovery
                                                                                                            $227.6 million                        ~$100.0 million
                                                                                                                  Cash & Term Deposits                   Credit & Guarantee
                                                                                                                     (as of 12/31/2020)                  Facilities Available
                                                                                                                                                           (as of 12/31/2020)
    4•    Integration of tech stack across OTA brands to drive synergies

Note:
1) Customer Inducement Costs include adjustments for promotions netted against adjusted revenue
2) Personnel Expenses excluded share based compensation charges and severance cost related to a prior acquisition
3) Depreciation and amortization excluded acquisition related intangibles amortization and impairment of intangible assets
4) SGA excluded Merger and acquisitions related expenses and provision for litigations
                                                                                                                                                                                 25
Appendix

           26
Non-IFRS Metrics & Note on Unaudited Financials

The following non-IFRS metrics will be used in this presentation:
Gross Bookings represents total amount paid by our customers for travel services and products booked through us, including taxes, fees,
and other charges, and are net of cancellations, discounts and refunds, but does not include other revenues that are generated from 3rd party
advertisement on our website, commissions and fees earned from the sale of rail tickets and fees earned by facilitating travel insurance
policies to customers.

Adjusted Margin is our segment profitability measure and represents IFRS revenue after adding back customer inducement costs in the
nature of customer incentives, customer acquisition costs and loyalty program costs, which are reported as a reduction of revenue, and
deducting the cost of acquisition of services primarily relating to sales to customers where the company acts as the principal. This metric was
previously titled “Adjusted Revenue” in our past public filings in fiscal years 2019 and 2020. For more information, see “About Key
Performance Indicators and Non-IFRS Measures” elsewhere in our SEC Form 20F, filed on August 17, 2020.

Adjusted Margin % is defined as Adjusted Margin as a percentage of Gross Bookings, and represents commissions, fees, incentive
payments and other amounts earned in our business. We follow adjusted margin trends closely across our various lines of business to gain
insight into the profitability of our various businesses.

Flight Segment is defined as a flight between two cities, whether or not such flight is part of a larger or longer itinerary.

Room Nights, also referred to as a “hotel-room nights,” is the total number of hotel rooms occupied by a customer or group,
multiplied by the number of nights that such customer or group occupies those rooms.

Constant Currency refers to our financial results assuming constant foreign exchange rates for the current fiscal period based on the
reporting for the historical average rate used in the prior year’s comparable fiscal period.

Fiscal Year End – March 31st

                                                                                                                                          27
Reconciliation of IFRS to Non IFRS Measures

   Reconciliation of Revenue per IFRS to Adjusted Margin

                                                Air Ticketing                             Hotels and Packages                                        Bus ticketing                                      Others

                                             Fiscal Year Ended                            Fiscal Year Ended                                      Fiscal Year Ended                                  Fiscal Year Ended
                                                 March 31,                                    March 31,                                              March 31,                                          March 31,
                                     2018            2019            2020          2018          2019             2020               2018                  2019                2020          2018        2019            2020
                                                                                                                    (in $ thousands)
    Revenue as per IFRS            $ 167,391        $ 166,714       $ 174,361     $ 439,963     $ 237,524        $ 235,814         $ 50,932            $    53,745          $ 65,009     $    16,970     $ 28,028       $ 36,345
    Add: Customer inducement
    costs recorded as reduction
    of revenue
                                       34,673          68,632          75,779        43,068       274,915          265,706                       —          13,950              17,688              —           861        1,985
    Less: Service Cost as per
     IFRS
                                            —           1,193               420     169,347       160,824          141,404                6,530                 8,870            7,060              —            58             383
    Adjusted Margin                 $ 202,064       $ 234,153        $ 249,720    $ 313,684   $ 351,615         $ 360,116           $ 44,402           $ 58,825            $    75,637   $    16,970    $ 28,831        $ 37,947

    Reconciliation of Adjusted Operating Profit/(Loss)                                                                   Fiscal Year Ended
                                                                                                                             March 31,
                                                                                                        2018                    2019                               2020
                                                                                                                                 (in millions)
    Results from operating activities as per IFRS
                                                                                                  $            (219.4)       $             (152.9)          $             (429.4)
            Add: Employee share-based compensation costs                                                          44.9                        40.0                           41.6
            Add: Impairment of goodwill                                                                            2.9                          —                           272.2
            Add: Gain on disposal of an equity-accounted investee                                                   —                           —                            (0.7)
            Add: Acquisition related intangibles amortization                                                     14.7                        14.1                           14.7
            Add: Severance cost related to a prior acquisition                                                     2.2                          —                               —
            Add: Merger and acquisitions related expenses                                                           —                           —                              0.9
            Add: Provision for litigations                                                                          —                           —                            30.8
    Adjusted Operating Profit/(Loss)
                                                                                                  $            (154.8)       $               (98.8)         $              (69.9)

Source: Company SEC 20F Filing for FY2020
                                                                                                                                                                                                                                      28
Reconciliation of IFRS to Non IFRS Measures

 ( in $ thousands)                                                                    For the three months ended
                                                                                                June 30
                                              Air ticketing                Hotels and packages                   Bus ticketing                    Others
                                        2019              2020          2019              2020              2019             2020        2019               2020
    Revenue as per IFRS                 44,613              3,756       68,524               1,121          18,321              338      10,279              1,146

    Add: Customer inducement costs       20,581                309       78,974                 332            5,259              12        513                  1
    recorded as reduction of revenue
    Less: Service cost as per IFRS         161                  -        46,123                 237            2,229              18         52                  1
    Adjusted Margin                     65,033              4,065       101,375              1,216           21,351             332      10,740             1,146

                                                                                       For the three months ended
                                                                                              September 30
                                              Air ticketing                 Hotels and packages                   Bus ticketing                   Others
                                        2019               2020          2019               2020             2019             2020       2019               2020
     Revenue as per IFRS                45,992              10,873       46,763               4,388          14,257             2,652    10,945              3,139

     Add: Customer inducement costs      20,087               1,051       68,241               1,549           3,795             146        529                  -
     recorded as reduction of revenue
     Less: Service cost as per IFRS        127                  6         27,934                397            1,405             296         65                  9
     Adjusted Margin                    65,952             11,918        87,070              5,540           16,647            2,502     11,409              3,130

                                                                                       For the three months ended
                                                                                              December 31
                                               Air ticketing                Hotels and packages                   Bus ticketing                    Others
                                         2019               2020         2019               2020             2019             2020       2019               2020
     Revenue as per IFRS                 47,911              18,168      72,989              24,405          17,737            10,096     8,252              4,137

     Add: Customer inducement costs       23,056              7,837       76,578               6,916            4,819              77       528                      4
     recorded as reduction of revenue
     Less: Service cost as per IFRS          27                     -     43,273               6,167            1,739            1,145      169                  19
     Adjusted Margin                     70,940             26,005      106,294              25,154           20,817            9,028     8,611              4,122

                                                                                        For the nine months ended
                                                                                               December 31
                                               Air ticketing                Hotels and packages                   Bus ticketing                    Others
                                         2019              2020          2019              2020              2019             2020       2019               2020
     Revenue as per IFRS                138,516              32,797     188,276              29,914          50,315            13,086    29,476              8,422

     Add: Customer inducement costs       63,724              9,197      223,793               8,797          13,873              235      1,570                     5
     recorded as reduction of revenue
     Less: Service cost as per IFRS         315                     6    117,330               6,801            5,373            1,459      286                  29

     Adjusted Margin                    201,925             41,988      294,739              31,910           58,815          11,862     30,760              8,398

 Source: Company Quarterly SEC 6K Filings
                                                                                                                                                                         29
Reconciliation of IFRS to Non IFRS Measures

( in $ thousands)

        Reconciliation of Adjusted Operating Profit (Loss)
                                                                    For the three months ended March 31
                                                                          2019                2020
        Results from operating activities as per IFRS                  (30,981)             (330,258)
          Add: Provision for contingencies                                   -                 30,800
          Add: Employee share-based compensation costs                   8,997                 13,370
          Add: Impairment of goodwill                                        -               272,160
          Add: Acquisition related intangibles amortization              3,557                  3,613
        Adjusted Operating Profit (Loss)                              (18,427)              (10,315)

                                                                         For the three months ended
         Reconciliation of Adjusted Operating Profit (Loss)
                                                                                   June 30
                                                                         2019                   2020
         Results from operating activities as per IFRS                   (42,898)              (34,587)
           Add: Employee share-based compensation costs                    9,102                 9,787
           Add: Acquisition related intangibles amortization               3,727                 3,472
           Add: Merger and acquisitions related expenses                     890                    -
         Adjusted Operating Profit (Loss)                               (29,179)              (21,328)

        Reconciliation of Adjusted Operating Profit (Loss)                For the three months ended
                                                                                  September 30
                                                                          2019                 2020
        Results from operating activities as per IFRS                    (31,880)             (26,070)
          Add: Employee share-based compensation costs                     8,808                9,616
          Add: Acquisition related intangibles amortization                3,689                3,529
          Add: Merger and acquisitions related expenses                        46                  -
        Adjusted Operating Profit (Loss)                                (19,337)             (12,925)

        Reconciliation of Adjusted Operating Profit (Loss)               For the three months ended
                                                                                December 31
                                                                          2019                 2020
        Results from operating activities as per IFRS                    (24,374)              (7,343)
          Add: Acquisition related intangibles amortization                3,695                3,541
           Add: Employee share-based compensation costs                   10,351                8,954
           Less: Gain on disposal of an equity-accounted investee           (700)                  -
        Adjusted Operating Profit (Loss)                                (11,028)              5,152

  Source: Company Quarterly SEC 6K Filings
                                                                                                          30
You can also read