March 2021 - Inspira Health Network
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March 2021
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RADIATION ONCOLOGY
Learning Boards
Mario Sergi, director of Radiation Oncology, Medical Imaging
and Oncology Data Services, attends his department Daily
Huddles virtually via Microsoft Teams. ”As a department we are
able to review key topics of the day that impact employee
and patient safety and operations while abiding by COVID-19
safety guidelines,” he said. “Since our huddles have moved to
a virtual platform, we are not able to meet in front of our
department Learning Boards, but we continue to review
recent sticky notes staff add to the Learning Board. A recent
concern added to the Learning Board was our Philips CT
units at Vineland and Elmer were persistently going down,
causing a delay in patient care. This concern was reviewed at
our Daily Huddle, reported on the Daily Safety Briefing and a
workorder was placed with BioMed. Due to the age of the
unit, the situation was ARCC’ed up and the decision was
made by senior management to replace the units. The
Learning Board is a great tool for staff to see concerns work
through the process. As we continue to grow as an organiza-
tion, it is even more important for staff to hear a consistent
“COVID-19 has definitely changed the workforce. Each subunit of the depart- message. I always say communication is key and the
ment has had to make COVID-19 changes in the way we safely treat patients, Learning Board is a great tool to ensure communication is
new consults, and follow-up patients (in person to telehealth). Adding to the relayed reliably through the department.”
challenge, some staff work from home. The Learning Board helps us communi-
cate with each other on various topics ranging from improvement projects,
work orders, Engagement Survey, Patient Satisfaction, PI projects, and safety
tools/messages.” - Colette Goranson, Safety Coach of Radiation Oncology
During the Daily Huddle, Brandi Davis, patient experience
manager of Environmental Services at Mullica Hill reviews key
topics of the day that impact safety and operations. “Huddles
are an essential way for us to share communications with
MULLICA HILL ENVIRONMENTAL SERVICES our staff! It allows management to provide important safety
and instructional information to our EVS staff and gives
everyone an opportunity to engage in problem-solving as a
team. It helps us stay connected with one another and is a
reminder that each individual, regardless of his/her role, is
an essential person making a positive contribution,” says
Davis. During the huddle, the team also discusses the
department’s Learning Board to see what issues are new,
being worked on, or have been solved. Recent items placed
in the solved (or green) section of the Learning Board focus
on the 2020 Engagement and Safety Survey, specifically
highlighting areas in which the department has improved
and areas that are going well.
Pictured: Lakera Steward, aide, Mullica Hill Environmental
Services, with the team’s Learning Board.
Safety Tool of the Month:
Continuous Use and Reference Use Protocols
Use protocols and checklists to perform tasks reliably, consistently,
efficiently, correctly, safely, and to avoid reliance on memory.
Reference use - Applies to protocols for tasks or processes easily performed by memory, and
typically by an individual. The protocol or policy could be referred to as needed.
Continuous use – Applies to lists, or checklists, or flow sheets that list tasks or action steps for
infrequently performed or high-risk or complex procedures.
2
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MULLICA HILL
SafetyStory
As we continue to elevate our commitment as a High
Reliability Organization, every issue of Inside Inspira will
share a Safety Story to underscore key learnings and
reinforce the impact of our everyday efforts.
A patient arrived at Inspira Medical Center Mullica Hill for their
scheduled Robotic Prostatectomy. Nova Robinson, patient
liaison, was informed by the patient that he had fallen two days
prior and that his ankle was sore. Nova, applying a questioning
attitude, spoke up for safety and ARCC’ed the concern up to
the patient’s nurse, Christine O’Brien. Christine asked the
patient some additional clarifying questions and informed the
anesthesiologist, Glenn Dragon, M.D.
Dr. Dragon, along with urologist Philip Dorsey, M.D., spoke
with the patient and his wife, and ordered an x-ray of the
patient’s ankle, which revealed a fracture. Dr. Dragon notified
Matthew Brandt, D.P.M., podiatrist, of the fracture. The
robotic procedure was canceled, and the patient was added on
to Dr. Brant’s schedule for the day.
This was a great catch and reinforces the importance of consis-
tency in the application of our high reliability skills. Had the
care team not practiced a questioning attitude, asked clarifying
questions and ARCC’ed the concern accordingly, this patient
would have proceeded on to surgery that day with the poten-
tial for further injury to his ankle from positioning during the
procedure, and possibly compromising their post-operative
course with further preventable harm.
This is why we must always apply our high
reliability skills and speak up for safety.
3
S
A
Inspira Celebrates Patient
Safety Awareness Week
During Patient Safety Awareness Week (March 13-21), Inspira
recognized and celebrated all the work we do to keep our patients
safe. As part of the Inspira family, we each play a crucial role in
ensuring the safety of our community, and each of us plays a
critical role in providing our patients with quality care, regard-
less of whether we interact personally with a patient. Across
the network, we exercise our commitment through daily
huddles, safety tools and so much more—always making our
patient’s well-being the top priority.
Employee Panel Discussion
Amy Mansue hosted a Patient Safety Awareness Week panel discussion
with a handful of employees. The discussion focused on safety initiatives,
the importance of speaking up for safety, how HRO not only enhances
safety but also the patient experience and employee engagement, the
importance of self-care and taking care of each other, and much
more. Click here to view the full panel discussion.
ST SB
A R AR
ST SB
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A R AR
Partnership
Congratulations Tabiri Langston, data engineer,
Information Systems,
Employees of the Month! Bridgeton
“Tabiri goes above and beyond for employees outside of
his own department every day. He has a calm and kind
approach. He is a valued member of the Knowledge Man-
agement Team and brings many years of experience and
dedication to his data projects.”
Quality & Safety Compassion
Felisa Marroquin Campos, aide, Audrey Mckeon, patient
Housekeeping, Elmer coordinator, Cancer Services,
Vineland
“Felisa goes above and beyond every single shift. She is “Audrey goes above and beyond for patients, staff, and with
always pleasant to everyone she comes in contact with. Her the community. She completes all tasks with respect and a
work is unmatched in quality. She always goes above and be- caring attitude. She assists wherever needed and goes above
yond, making sure that every area is clean and disinfected.” and beyond to help every single day. Audrey always provides
the Wow experience to patients and family members.”
Quality & Safety Partnership
Jenna Bertino, social worker, Carol Axelrod, administrative
Care Coordination, Mullica Hill secretary, Inspira Medical
Group
“Jenna exemplifies service in her role as Emergency Depart- “Carol manages multiple schedules, ensures timely commu-
ment Social Worker. She goes above and beyond in pro- nications go out to leadership, and willingly accepts assign-
viding transition plans to patients in the ED and has been ments and project tasks in order to keep operations moving.
instrumental in promoting the Enhanced Discharge Program, She regularly takes on tasks and consistently delivers with
improving patient outcomes.” results that go above and beyond.”
Integrity Partnership
Miranda Hennessy, Arlene Cerda, scheduler, LIFE
receptionist, Rowan Wellness
Center, Glassboro
“Miranda is a consummate professional who meets and
“Arlene exemplifies the core value of Partnership. She has
exceeds her responsibilities. She goes out of her way to
been key in moving participant appointments during closings
make sure both staff and patients’ needs are met. Miranda’s
and delays due to snow as well as coordinating participant
pleasant demeanor and positive attitude are a great asset to
COVID vaccinations.”
our team.”
5
Elmer Staff Raise
Funds to Support
Dedicated Volunteer
Surprise Tommy Messner with New Bike
In February, the staff at Inspira Medical
Center Elmer surprised Tommy Messner, a
volunteer since 2012, with an important gift.
As one of the organization’s most dedicated
volunteers, Tommy rides his bike in any and
all weather conditions—because he truly
loves volunteering. He has donated more
than 5,600 hours by helping in the Environ-
mental Services department, the storeroom,
and any other area in need of help. When the Pictured: Staff at Inspira Elmer surprise
Tommy Messner, volunteer, with a new bike.
staff at Elmer heard he was in need of a new
bike—they joined together and raised nearly
$1,500 to purchase Tommy a new bicycle and
bike shed. To view more photos, click here.
Inspira’s Jacqui Kievit
Shares Her COVID-19
Vaccine Story
Vaccine allowed her to take care of COVID positive family
“As we know, this past year has been an emotional challenge for
all and continues to be. When Inspira was able to begin offering
employees the vaccine I was inoculated on December 26, 2020.
What a wonderful Christmas gift! I then received the second
vaccine on January 17, 2021.
Since that time my daughter contracted COVID-19, as did my
husband. I was able to care for them and not fall ill—I believe
due to being vaccinated. I felt extremely grateful to have been
vaccinated so early through the efforts of Inspira. I do not know
what might have happened with my family members if I had
also contracted the COVID virus. While caring for them, I was in
very close contact to them and yet I continued to test negative
for COVID.
My point is how grateful I am that the vaccine was made avail-
able and it allowed me to care for my loved ones. I felt com-
pelled to express my thanks to everyone at Inspira for working
so hard to keep so many safe.”
- Jacqui Kievit M.S.W., L.C.S.W., Behavioral Health, Bridgeton
6
National Dress in
Blue Day® Celebrated
at Inspira on March 5
Inspira employees supported Colorectal
Cancer Awareness Month by wearing blue on
National Dress in Blue Day® on March 5. By
participating, departments from across the
network encouraged everyone to learn
about the causes of colon cancer, screenings,
and raise a general awareness about the
disease.
Pictured: The Cancer Services team wears Click here to view more photos
blue for Colorectal Cancer Awareness Month. from Dress in Blue Day.
2020YEAR
IN REVIEW
Highlights include COVID-19 Have you seen the new Inspira Year in Review video?
Produced by the Marketing and Public Relations Department,
Response, Inspira Heroes, this video captures the resiliency and relentless efforts of our
Inspira Health family in 2020. Watch and see what we have
accomplished together for our communities throughout the
New CEO, and more! region this past year. Click here to view.
7Recent Shout Outs
from Inspira Talk
"
“I wanted to thank my partner Security Officer William Wentz for going above and
beyond this evening. Officer Wentz assisted many staff members who were hav-
ing trouble getting their vehicles started or assisting them with doors that became
frozen. Officer Wentz remained in the 24-degree air until at least five staff members
were able to access their vehicles. It’s people like Officer Wentz that shows us all
that we still have compassion for people and are willing to help those in need. Great
job sir!”
– Steven Felice, Security, Inspira Health Center Bridgeton
“I just wanted to say that being pulled from my Inspira Medical Group office to work
in the Vineland hospital has been very humbling. I am thankful I had the opportu-
nity to help in a time like this. The staff were all very welcoming and helpful. I give
it up to the hospital workers who have been working so hard through all of this.
Seeing it firsthand has been an emotional and eye-opening experience.”
– Anonymous
“I am an employee in Vineland and recently had surgery in Mullica Hill. I am pleased
with the care I received while a patient there. The entire experience was a nice one.
Even though it was the day before Christmas, the staff was great. The Same Day
Surgery team, the 4th floor team, housekeepers, transporters, and Physical Therapy
staff were all very professional and attentive.”
– Kevalyn Corley-Tiggett, Emergency Department, Inspira Medical Center Vineland
We encourage you to go to the Inspira Talk page on Inspiranet and submit your shout outs
via the Inspira Talk submission form. Shout outs will be posted on the blog for all to see!You can also read
