MARKET GUIDE INDIA - KNOW - New Zealand Trade and Enterprise

Page created by Enrique Schwartz
 
CONTINUE READING
MARKET
GUIDE
INDIA

   KNOW
   HOW
About India
India is a diverse and exciting
country, home to more than a
dozen official languages, 29 states,
seven union territories and a
population of 1.3 billion.

With patience and understanding, this diversity        There has been strong growth in the services         The service sector is the largest segment of the
can open the door for plenty of opportunities          trade, particularly in education where India is      Indian economy by value, accounting for over 60
for New Zealand exporters.                             New Zealand’s second source of students, and         percent of GDP. It is led by software services and
                                                       in tourism.                                          business process outsourcing (BPO) operations.
As the world’s largest democracy, India is the
third largest economy by nominal gross domestic        Commodities make up a large part of                  While the agricultural sector accounts for
product (GDP), it is the 19th largest exporter and     New Zealand’s goods exports to India, and            just 17.4 percent of India’s GDP, it employs
the 12th-largest importer in the world.                include logs, wood, minerals and wool. Specialised   approximately 60 percent of the population.
                                                       manufactured products, technology solutions
With a largely self-sufficient agricultural sector,                                                         As for foreign direct investment into India,
                                                       and food and beverage products are now
India also has diversified industry and relatively                                                          according to the World Bank an inflow of over
                                                       making advances in a modernising India.
large and sophisticated finance and service sectors.                                                        US$46 billion occurred in 2016, with the United
                                                       India and New Zealand are negotiating a bilateral    States being India’s largest investment partner.
New Zealand’s trade profile with India is
                                                       free trade agreement. Both countries are also
unconventional, as India’s high tariffs and import                                                          It has the world’s largest working age population
                                                       participating in the Regional Comprehensive
licensing regimes close opportunities for some                                                              pool. It is estimated that up to 400 million
                                                       Economic Partnership (RCEP) negotiations.
agricultural exports. Given this, the services and                                                          people (40 percent of the population) will enter
industrial sectors are more prominent in our           In addition to an expanding trade and                India’s middle class over the next 15 to 20 years.
export profile.                                        economic relationship with India, New Zealand’s      Fewer than 30 percent of the population live
                                                       growing Indian community (four percent of            in the cities, but this is expected to climb to 38
India is New Zealand’s ninth largest export
                                                       the population) has also served to strengthen        percent by 2025. This will require US$1.2 trillion
market for goods and services with total exports
                                                       people-to-people linkages.                           investment in infrastructure.
at NZ$1.6 billion, and two-way trade valued at
NZ$2.4 billion (2016).
                                                                                                                                        India Market Guide       1
Contents

QUICK FACTS AND TRADE AGREEMENTS                                                3    TRAVEL AND VISITING INDIA		                                                     8    TRADE SHOWS AND INDUSTRY
                                                                                                                                                                          EXHIBITIONS		                                                                 17
                                                                                     Visas and immigration . . . . . . . . . . . . . . . . . . . . . .  8
OPPORTUNITIES FOR
NEW ZEALAND BUSINESSES		                                                       4     Accommodation  . . . . . . . . . . . . . . . . . . . . . . . . . . .  8              SETTING UP OPERATIONS AND
                                                                                                                                                                          ESTABLISHING A BUSINESS		                                                     18
                                                                                     Transportation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Food and beverage . . . . . . . . . . . . . . . . . . . . . . . . . 5
                                                                                     Electricity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8   Customs and import regulations . . . . . . . . . . . . 18
Information and communications
technology (ICT) . . . . . . . . . . . . . . . . . . . . . . . . . . . 5             IT, internet and communication . . . . . . . . . . . . . . 9                         Taxation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Construction and interiors  . . . . . . . . . . . . . . . . . . 5                    Gratuities and tipping . . . . . . . . . . . . . . . . . . . . . . . 9               Opening a bank account . . . . . . . . . . . . . . . . . . .  19
Aviation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6   Public holidays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
                                                                                                                                                                          RESOURCES AND CONTACTS		                                                     20
Clean technology and                                                                 Time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
renewable energy  . . . . . . . . . . . . . . . . . . . . . . . . . . 6              Climate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10    Government Directory . . . . . . . . . . . . . . . . . . . . . 20
Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6      Tourist information  . . . . . . . . . . . . . . . . . . . . . . . .  10             Business Associations  . . . . . . . . . . . . . . . . . . . . .  21
                                                                                     Safety and security . . . . . . . . . . . . . . . . . . . . . . . .  10              News and Media . . . . . . . . . . . . . . . . . . . . . . . . . . .  21
BUSINESS CULTURE AND ETIQUETTE                                                  7
                                                                                     Medical services and hospitals  . . . . . . . . . . . . .  10
                                                                                                                                                                          NZTE / EMBASSY CONTACT DETAILS                                               22
                                                                                     Visiting Bengaluru . . . . . . . . . . . . . . . . . . . . . . . . . . 11
                                                                                     Visiting Chennai . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
                                                                                     Visiting Hyderabad . . . . . . . . . . . . . . . . . . . . . . . . . 13
                                                                                     Visiting Kolkata . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
                                                                                     Visiting Mumbai . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
                                                                                     VisitIng New Delhi . . . . . . . . . . . . . . . . . . . . . . . . . . 16

                                                                                                                                                                                                                      India Market Guide                      2
Quick
facts
India is:                              GDP:                                              Trade Agreements
                                       US$2.0 trillion (2015)                            India and New Zealand are currently in
• the world’s second most
                                       GDP per capita (PPP):                             discussions regarding a bilateral free trade
  populated nation                     US$1,598 (2015)                                   agreement.
• home to the world’s largest          Currency:                                         If you are a goods exporter, use the Ministry of
  working age population               Indian Rupees (INR)                               Foreign Affairs and Trade tariff finder to find
                                       Official languages:                               out the appropriate tariff rates for India, plus
• the largest democracy in the world                                                     harmonised system (HS) codes, documentation
                                       Hindi is the most widely used
• a country made up of diverse         official language and there are 22 others         and shipping requirements.
  markets with regional hubs for       World Bank Ease of Doing Business                 Useful information
  different sectors                    ranking (2017):                                   The Ministry of Foreign Affairs and Trade (MFAT)
                                       130 of 190 (NZ ranked 1 of 190)                   has resources online on free trade agreements.
• a market that bases business
                                       Corruption Perceptions Index ranking (2016):
  on relationships as well as
                                       79 of 176 (NZ ranked 1 of 176).
  shared business.
                                       Free trade agreements:
                                       in negotiation
                                       Value of NZ exports:
                                       US$446 million (2016) New Zealand’s 9th largest
                                       market in 2016
                                       Land area:
                                       2,973,193 sq km
                                       Population:
                                       1.3 billion
                                       Density:
                                       440 people/km2

                                                                                                                     India Market Guide     3
Opportunities for
New Zealand
businesses                    These include:                                       Smart Cities – aimed at developing 100 “smart”
                              • growth in urbanisation - the World Bank            cities over five years; Digital India – a programme
Growing economic success in     projects India’s urban population will double in   to transform India into a digitally empowered
India is boosted by several     the next 30 years                                  society and knowledge economy; and Swachh
international trends.         • increasing appeal for Western and imported
                                                                                   Bharat – to clean up India. These programmes
                                                                                   offer opportunities for New Zealand companies
                                products and convenience products,
                                                                                   to supply efficient technologies and solutions.
                                particularly in urban centres
                                                                                   Changes in foreign direct investment (FDI)
                              • high levels of brand awareness
                                                                                   policy have opened a number of key business
                              • significant population growth, resulting in
                                                                                   sectors to increased foreign direct investment.
                                a young and increasingly better educated
                                                                                   In some cases, foreign investors no longer require
                                population
                                                                                   approval from the Indian Government before
                              • growth in digitisation.                            investing. In several sectors the amount
                              The India Government has an ambitious set            of investment allowed has also increased.
                              of programmes aimed at accelerating the
                                                                                   Industries that are particularly open for
                              modernisation of India, growing the economy and
                                                                                   FDI include defence production, railway
                              lifting a group of the population out of poverty.
                                                                                   infrastructure, brownfields pharmaceuticals, civil
                              These include Make in India, which facilitates
                                                                                   aviation, and e-commerce (b2b).
                              investment, fosters innovation and aims to build
                              a best in class manufacturing infrastructure.
                              There are also specific programmes including

                                                                                                               India Market Guide       4
2
 SECTION 3      OPPORTUNITIES FOR NEW ZEALAND BUSINESSES

Food and beverage                                       There are clear opportunities for New Zealand            solutions, which are then taken to large corporate
India’s population and middle-class consumer            companies with food production, food technology,         customers in Europe, the United States and Asia.
segment continues to grow steadily. This opens          and cool chain expertise. It is important to             Mobile technology has also grown with over
the door to opportunities for both commodity            consider Indian pricing and work practice.               900 million connections. This growth sees
and higher value niche food and beverage                                                                         increasing opportunities in sub-sectors
                                                        Agritech
products in high-end retail hotels and restaurants.                                                              like banking, financial services, insurance,
                                                        New Zealand agritech suppliers have the potential
There is also a ‘top end’ consumer market                                                                        health IT, mobile applications, logistics,
                                                        to help India increase its production in horticulture,
segment estimated at 26 million, which is ready                                                                  telecommunications, geographic information
                                                        food processing, dairy and meat processing. To do
and willing to spend on premium products.                                                                        systems, and media and entertainment.
                                                        this, New Zealand solutions and technologies must
New Zealand food and beverage exports to                                                                         Health care and health IT are particularly strong
                                                        adapt to India’s agricultural systems.
India are a relatively small portion of the export                                                               areas of growth in India. State and private groups
portfolio, and largely comprise of kiwifruit, apples,                                                            provide services on a large scale. There is real
                                                        Information and communications
butter, oil, lamb, and wine. There is potential                                                                  interest in remote delivery and reduction of
                                                        technology (ICT)
for wine, seafood, exotic oils, honey, high- end                                                                 health provider costs using IT and technology.
                                                        The Indian ICT sector is set to grow to US$225
gourmet products, and chocolate in India.
                                                        billion (approximately NZ$355 billion) by 2020,
New Zealand has a clean, green image in India.          at an average growth rate of 12 to 13 percent
Given this, country of origin association can help      year-on-year.
raise the brand profile of New Zealand products
                                                        Indian multi-national ICT companies are open
in the market. For example, products that carry
                                                        to collaboration opportunities and access
health or status characteristics can do well.
                                                        differentiated intellectual property (IP). There
Companies should check regulations, particularly
                                                        are opportunities for innovative suppliers of
phyto-sanitary regulations, as well as labelling
                                                        smart ideas from New Zealand to fit into Indian
and tariffs.

                                                                                                                                            India Market Guide    5
SECTION 2
         3      OPPORTUNITIES FOR NEW ZEALAND BUSINESSES

Construction and interiors                            Aviation                                          Education
Several factors are influencing India’s               Demand for airports and airport infrastructure    There has been rapid growth in this sector. Indian
construction and interiors sectors. Firstly, the      is expected to continue, with the handling        students comprise the second largest group of
country is experiencing rising urbanisation           capacity of airports expected to grow to          international students studying in New Zealand.
rates. There is also a young, increasingly affluent   370 million users in the next 10 years. This      New Zealand Education raises awareness of New
population driving township developments              represents a significant opportunity for          Zealand as a study destination and supports
in satellite cities around the major centres. In      New Zealand airport infrastructure companies,     education providers and businesses to export
addition, the Government’s “100 Smart Cities”         as well as service companies.                     their services and products.
programme is driving demand for modern and
environmentally friendly solutions.
                                                      Clean technology and
                                                      renewable energy
Given these aspects, products and services
                                                      India’s renewable energy and clean technology
for apartments, shopping centres and hotels
                                                      sectors are emerging market opportunities for
have potential. There is increasing awareness
                                                      New Zealand companies. The Indian Government
of environmental issues and an active green
                                                      has many clean technology programmes,
building movement. This means opportunities for
                                                      including pollution control initiatives and the
clean energy and clean tech, lighting, sanitation,
                                                      Ganga River clean-up project.
water, and wastewater treatment solutions.
Use of wood in building, typically dark hardwood,
has historically been more prevalent in the south.
However, New Zealand wood has potential for
joinery and furniture components.

                                                                                                                                   India Market Guide    6
Business culture
and etiquette
India is an economy on the move,             Products and solutions may also need to be             succeeded in India’s Premiere League (IPL) can
                                             adapted to local tastes and practices.                 often help open doors and attract attention with
however it is a complex market and
                                             Price is always raised as being important. To          Indian business.
timeframes for developing business
                                             achieve a premium position, you will need to sell      Business dress should be modest and
outcomes are often longer than many
                                             the benefits to the customer and typically have a      conservative. Business clothing for men varies
other markets. New Zealand exporters
                                             brand as well.                                         depending upon the climate. Suggested attire
should undertake initial in-market                                                                  for winter is a suit and tie, and for summer
                                             With this in mind, companies and their products
research to determine actual prospects       should tailor value propositions and offers to suit    lightweight trousers and an open neck shirt. Like
for their products and services before       Indian customers and market requirements.              New Zealand, wearing ties depends more on the
visiting the Indian market.                  Market entry takes time and committed resources.
                                                                                                    person/business being visited and the formality
                                                                                                    of an occasion, rather than being an absolute
As a large subcontinent with many            Business in India is based on relationships that
                                                                                                    requirement. In other seasons, lightweight
                                             include family, personal life and interests, as well
languages and distinct regional                                                                     trousers, long sleeve shirt and tie are appropriate.
                                             as shared business interests. It takes time to find
differences, India should not be                                                                    Women are advised to dress conservatively.
                                             the right business partner and to build this kind of
approached as one market. When               trust and awareness. Frequent market visits will       Indians are generally very religious people and
developing a market entry strategy,          help establish credibility.                            can appear morally quite conservative. Indians
it’s important to identify geographical,     For some market segments, getting any access at
                                                                                                    may often be vegetarians on religious/caste
industrial and/or sectoral market                                                                   grounds. Most Hindus do not eat beef because
                                             all may depend on having the right partner.
                                                                                                    of their reverence for the cow, and Muslims
segments, rather than viewing India as       There are many tariff and non-tariff trade barriers
                                                                                                    do not eat pork. The consumption of alcohol
as a whole.                                  to overcome, including a complicated bureaucracy
                                                                                                    is also forbidden in some parts of India, and
                                             and a complex regulatory environment.
As with any market, exporters should                                                                drinking patterns are quite restrained. A good
                                             New Zealand cricket has a good profile in
take time to develop the right entry                                                                way to engage in conversation around business
                                             India. The fern brand has very high recognition        meetings is to talk about cricket, politics in India
strategy and select the right business
                                             thanks to its use by the Black Caps. Players who       or Bollywood.
model for success. It’s usually helpful to   have top international standing or who have
work with a local partner.

                                                                                                                                 India Market Guide        7
Travel and
visiting India
Visas and immigration                      Accommodation                                           To travel around a city, it is best to hire a car and
                                           The Federation of Hotel and Restaurant                  driver through the hotel or hire a car and driver
All visas can be applied for through the
                                           Association of India lists all the hotels in India      direct from car rental companies, like Hertz
High Commission of India, which can                                                                India, Orix India or Avis India.
                                           along with their contact details.
also advise on any changes to applying                                                             India has an extensive network of railways.
for visas.                                 Transportation                                          However, it is more efficient to travel by air as
                                           Airports
E-tourist and e-business visas can be                                                              trains are slow by international standards.
                                           Information on all airports in India is available at
applied online at Indian Visa Online.                                                              It’s a good idea to allow extra time when
                                           Airports Authority of India.
                                                                                                   travelling during the peak traffic hours, which are
                                           India has several full service and budget airlines      from 8.30am to 11am and 5pm to 8pm.
                                           operating on domestic routes. Indigo has the
                                                                                                   Travelling around a city or town is generally safe;
                                           largest market share followed by Jet Airways.
                                                                                                   however, it’s best to avoid road travel between
                                           Vistara and Spice Jet also offer regular inter-
                                                                                                   cities, particularly at night.
                                           city service. Generally, airline service and safety
                                           standards match those of any international              Electricity
                                           airlines. E-ticketing is possible with most of the
                                                                                                   India’s power supply is 220 volts, 50Hz 1, 3
                                           airlines, and printed tickets or boarding passes
                                                                                                   phases. The round two-pin and three-pin plugs
                                           and photo ID are presented for inspection to
                                                                                                   are the most common.
                                           enter airport terminals. It is also becoming more
                                           common for e-tickets on mobile phones to
                                           be accepted.

                                           Ground transport
                                           Taxis/hotel cars are the best mode of transport in
                                           most of the towns in India and are inexpensive by
                                           New Zealand standards. Taxis are metered in most
                                           major cities, but in some cities fares are negotiable
                                           or have a surcharge. Pre-paid taxis and hiring
                                           chauffeur-driven cars are also available.
                                                                                                                                India Market Guide       8
SECTION 4
         3      TRAVEL AND VISITING INDIA

IT, internet and communication                      Gratuities and tipping                             holidays during the peak summer months of
India’s country code is 91.                         Tipping (between five to 10 percent) is expected   May and June. This is also the period when
                                                    in restaurants and hotels, especially when no      businesspeople and government officials usually
For calls to India from New Zealand dial: +91
                                                    service charge is included in the bill.            plan their annual leave. Given this, it’s best to
followed by the area code and telephone number.
                                                                                                       plan business travel outside of this period. The
For calls from India to New Zealand dial: +64       Taxis and auto-rickshaws charge a fee over and
                                                                                                       major Indian festival season falls in the cooler
followed by the area code and telephone number.     above the metered amount; so no tipping beyond
                                                                                                       months of October and November.
                                                    the surcharge is needed.
For further information, (e.g. area codes) please
                                                                                                       The High Commission of India has a full calendar
visit the White Pages - international dialling
                                                    Currency                                           of public holidays.
codes.
                                                    India uses denominations of INR 2000, INR 500,
Telephone calls and faxes can be made from                                                             Time zone
                                                    INR 200 and INR 50. Note that earlier designs of
hotels, although this is usually at a much higher                                                      India is six and a half hours behind New Zealand
                                                    INR 500 and INR 50 were replaced in November
rate. It’s best to use your own mobile phone                                                           (April to October), except during daylight saving,
                                                    2016 and earlier versions demonetised.
for making calls. Visitors can arrange to have                                                         when it is seven and a half hours behind.
international roaming on their mobile phones
                                                    Public holidays
before leaving New Zealand or purchase a
                                                    There are many national and regional public
suitable prepaid SIM card in India. SIM card
                                                    holidays in India and exporters should
purchases now need identification registration
                                                    check dates before planning a market visit.
due to terrorist concerns. Hotels provide free
                                                    Schools and colleges are closed for annual
Wi-Fi services.

                                                                                                                                  India Market Guide    9
SECTION 4
         3     TRAVEL AND VISITING INDIA

Climate                                          Safety and security                                   Medical services and hospitals
India’s climate is tropical monsoon.             Visit the Safe Travel website for the latest travel   Health problems can be avoided by taking
There are four distinct seasons:                 advisory updates. New Zealanders in India are         common sense precautions. These include:
• Winter (January to February)                   strongly encouraged to register their details on      • using mosquito repellent in the evenings
                                                 Safe Travel.                                            during the day and especially in the
• Summer (March to May)
                                                 Petty crime is common in India, particularly in         monsoon season
• Rainy south-western Monsoon (June to
                                                 crowded areas such as markets, airports and on        • drinking mineral water from sealed bottles
  September)
                                                 buses, metros and trains (including overnight           only and avoiding ice in drinks
• Post-monsoon (October to December)
                                                 and long-distance trains). Travellers should be
                                                                                                       • avoiding fish in summer
For weather details in India, visit the World    careful and avoid walking alone at night in less
Meteorological Organization.                                                                           • not eating salads in restaurants
                                                 populated and unlit areas, including city streets,
                                                 village lanes and beaches. Also, be careful           • making sure meat and vegetables are well
Tourist information                              with your valuables such as money, passports,           cooked
India’s Ministry of Tourism has detailed         jewellery, and laptops.                               • avoiding cut fruits
information on travelling to and around India.                                                         • avoiding contact with animals, as rabies is a
                                                                                                         major problem
                                                                                                       • being aware that HIV is a problem in India.
                                                                                                       If you do experience any health problems,
                                                                                                       hospitals in the private sector are of a reasonably
                                                                                                       good standard.
                                                                                                       Leading hotels can advise on a reliable doctor.

                                                                                                                                  India Market Guide     10
SECTION 4
         3      TRAVEL AND VISITING INDIA

Visiting Bengaluru
The capital of Kamataka, Bengaluru (formerly            telecommunications, and defence organisations
Bangalore) is India’s third most populated city         are located in the city. Bengaluru is also known
and fifth most populated metropolitan area.             as the Silicon Valley of India because of its
Bengaluru is well known as a hub for India’s            position as the nation’s leading IT exporter.
information technology sector, and one of the           A demographically diverse city, it is a major
top 10 preferred entrepreneurial locations in           economic and cultural hub and the second
the world. As a growing metropolitan city in a          fastest growing major metropolis in India.
developing country, Bengaluru is challenged by          Renowned as much for its industrial plants as for
substantial pollution and other logistical and          its silk saris, Bengaluru is home to the sprawling
socio-economic problems.                                Cubbon Park, which lies at the heart of the city,
The city is home to many well-recognised                and its prestigious racecourse. Mysore, the capital
colleges and research institutions in India.            of the former princely state, has an abundance of
A range of public sector, heavy industries,             palaces and museums.
technology companies, aerospace,

Accommodation – Bengaluru
 Hotel                            Address                                                                     Phone              Website
 Taj West End                     23, Race Course Road, Bengaluru                                             +91 80 6660 5660   www.tajhotels.com
 ITC Gardenia                     No. 1, Residency Road Bengaluru                                             +91 80 2211 9898   www.itchotels.in
 Taj Vivanta, MG Road             41/3, Mahatma Gandhi Road, Trinity Circle, Bengaluru                        +91 80 6660 4444   www.tajhotels.com
 Sheraton Bangalore at            26/1 Dr. Rajkumar Road, Malleswaram-Rajajinagar, Bengaluru                  +91 80 4252 1000   www.sheratonbangalore.com
 Brigade Gateway
 Taj Yeshwantpur                  Tumkur Rd, Bengaluru                                                        +91 80 6690 0111   www.tajhotels.com
 Movenpick Hotel and Spa          115, Pipeline Road, Gokula Extension, Bengaluru                             +91 80 4300 1000   www.moevenpick-hotels.com

                                                                                                                                           India Market Guide   11
SECTION 4
         3     TRAVEL AND VISITING INDIA

Visiting Chennai
Chennai, unofficially known by its former name,       India’, Chennai was declared as the most liveable
Madras, is the capital city of the Indian state of    city in India by the Institute of Competitiveness
Tamil Nadu. It is a major commercial, cultural,       based on account of its economic, social, security
economic and educational centre in South India.       and medical attributes.
Also known as the ’Cultural Capital of South

Accommodation – Chennai
 Hotel                           Address                                                                   Phone              Website
 Taj Coromandel                  37, Mahatma Gandhi Road, Brakathambal St, Nungambakkam, Chennai           +91 44 6600 2827   www.tajhotels.com
 Leela Palace                    Adyar Seaface, M.R.C Nagar, Raja Annamalai Puram, Chennai                 +91 44 3366 1234   www.theleela.com
 Taj Connemara                   Binny Rd, Triplicane, Chennai                                             +91 44 6600 0000   www.tajhotels.com
 Trident, Chennai                1/24, GST Road, Chennai                                                   +91 44 2234 4747   www.tridenthotels.com
 Radisson Blu Hotel              531 GST Road, Saint Thomas Mount, Chennai                                 +91 44 2231 0101   www.radissonblu.com
 Taj Club House                  No. 2, Club House Road, Chennai                                           +91 44 6631 3131   www.tajhotels.com

                                                                                                                                        India Market Guide   12
SECTION 4
         3     TRAVEL AND VISITING INDIA

Visiting Hyderabad
Hyderabad is the capital city of the southern           Electricals Limited, the Defence Research
state of Telangana and capital of Andhra Pradesh.       and Development Organisation, the National
As outlined in the Andhra Pradesh Reorganisation        Geophysical Research Institute, the Centre for
Act (2014), Hyderabad became the capital of the         Cellular and Molecular Biology and the National
then newly formed state of Telangana after it split     Mineral Development Corporation.
from Andhra Pradesh. Amaravati will eventually          The formation of an information technology
become the capital city of Andhra Pradesh,              (IT) Special Economic Zone (SEZ) by the state
however Hyderabad will remain as the joint capital      agencies attracted global and Indian companies
of both states for 10 years.                            to set up operations in the city. The growth of
Historically, Hyderabad was known for its pearl         pharmaceutical and biotechnology industries
and diamond trading centres. Industrialisation          during the 1990s saw Hyderabad named India’s
brought major Indian manufacturing, research            pharmaceutical capital. The Telugu film industry
and development, and financial institutions             is also based in Hyderabad.
to the city. These include Bharat Heavy

Accommodation – Hyderabad
There are various accommodation choices in Hyderabad:
 Hotel                                       Address                                                       Phone              Website
 Taj Krishna                                 Road No 1, Banjara Hills, Hyderabad                           +91 40 6666 2323   www.tajhotels.com
 Taj Deccan                                  Road # 1 Banjara Hills, Hyderabad                             +91 40 6666 3939   www.tajhotels.com
 Novotel Hyderabad Convention Centre         Near Hitec City, Hitex Road, Hyderabad, Andhra Pradesh        +91 40 6682 4422   www.novotelhyderabad.com
 Taj Banjara                                 Road No. 1, Banjara Hills Hyderabad                           +91 40 6666 9999   www.tajhotels.com
 Courtyard by Marriott                       1-3-1024, Lower Tank Bund Road, Hyderabad                     +91 40 2752 1222   www.marriott.com

                                                                                                                                        India Market Guide   13
SECTION 4
         3      TRAVEL AND VISITING INDIA

Visiting Kolkata
Kolkata (formerly Calcutta) is 300 years old. It           where modern plays and art exhibitions go on
was from here the monumental British Raj was               show practically every day of the year. Kolkata
launched in India. The capital of West Bengal,             was the first headquarters of the East India
Kolkata is the major entry port.                           Company, and this British trading house built
If Delhi is the elegant capital of the nation, and         some of the city’s best-known monuments.
Mumbai its commercial capital, then Kolkata is             Over the years, Kolkata has hosted communities
the intellectual capital. Many well-known poets,           from other parts of India as well as abroad. These
thinkers and film directors come from this city            groups have all had an impact on the city.

Accommodation – Kolkata
Kolkata is home to a number of accommodation options:
 Hotel                          Address                                                              Phone              Website
 Oberoi The Grand               Jawaharlal Nehru Rd, Kolkata                                         +91 33 2249 2323   www.oberoihotels.com
 Hyatt Regency                  JA-1 Sector III, Salt Lake City, Kolkata                             +91 33 2335 1234   www.kolkata.regency.hyatt.com
 Taj Bengal                     34B, Belvedere Road, Alipore, Kolkata                                +91 33 2223 3939   www.tajhotels.com

                                                                                                                                      India Market Guide   14
SECTION 4
         3       TRAVEL AND VISITING INDIA

Visiting Mumbai
Mumbai is the commercial, financial and                 Exchange of India, the Securities and Exchange
entertainment capital of India. It is also one of the   Board of India. It also houses the corporate
world’s top 10 centres of commerce in terms of          headquarters of a number of Indian companies
global financial flow. Mumbai accounts for more         and multinational corporations. Some of India’s
than six percent of India’s economy, contributing       leading scientific and nuclear institutes like
10 percent of factory employment, 30 percent of         Bhabha Atomic Research Centre, Nuclear Power
income tax collections, 60 percent of customs           Corporation of India Limited, Indian Rare Earths
duty collections, 20 percent of central excise tax      Limited, Tata Institute of Fundamental Research,
collections, 40 percent of foreign trade and US$10      Atomic Energy Regulatory Board, Atomic Energy
billion in corporate taxes to the Indian economy.       Commission, and the Department of Atomic
The city is home to important financial                 Energy are also based there. In addition, the city
institutions like the Reserve Bank of India, the        boasts India’s Hindi (Bollywood) and Marathi film.
Bombay Stock Exchange, the National Stock

Accommodation – Mumbai
There are several accommodation options in Mumbai:
 Hotel                          Address                                                            Phone              Website
 Taj Lands End                  Byramji Jeejeebhoy Rd, Bandra West, Mumbai                         +91 80 6660 5660   www.tajhotels.com
 Sofitel Mumbai BKC             C-57, Bandra Kurla Complex, Bandra (East), Mumbai                  +91 22 6117 5000   www.sofitel-mumbai-bkc.com
 Oberoi Hotels                  Netaji Subhash Chandra Bose Road, Nariman Point, Mumbai            +91 22 6632 5757   www.oberoihotels.com
 Hyatt Regency                  Ascot Centre, Sahar Airport Road, Andheri East, Mumbai             +91 22 6696 1234   www.mumbai.regency.hyatt.com
 Lalit Hotels                   Sahar Airport Road, Mumbai                                         +91 22 6699 2222   www.thelalit.com

                                                                                                                                   India Market Guide   15
SECTION 4
         3     TRAVEL AND VISITING INDIA

Visiting New Delhi
Delhi, also known as the National Capital Territory    act of 1991. The NCR is an area of significant
(NCT) of Delhi, is a metropolitan region in India      commercial activity, now also ranked as the
and includes the national capital city, New            economic capital with a GDP of US$370 billion.
Delhi and neighbouring cities Gurgaon (now             New Delhi is the cosmopolitan political capital
Gurugram), Faridabad, Ghaziabad and Noida. It is       of India and home to the Indian government, its
home to nearly 26 million residents.                   ministries, regulators, the defence establishment,
The NCT and its urban region have been given the       foreign missions and autonomous state
special status of National Capital Region (NCR)        institutions. A number of Indian corporate houses
under the Constitution of India’s 69th amendment       are also headquartered in Delhi NCR.

Accommodation – New Delhi
There are many accommodation options in New Delhi:
 Hotel                         Address                                                            Phone              Website
 Taj Palace                    2 Sardar Patel Marg, Diplomatic Enclave, New Delhi 110021          +91 11 2611 0202   www.tajhotels.com
                                                                                                  +91 11 2611 0808
 ITC Maurya                    Sardar Patel Marg, Diplomatic Enclave, New Delhi 110021            +91 11 2611 2233   www.itchotels.in
 Hyatt Regency                 Bhikaji Cama Place, Ring Road, New Delhi 110021                    +91 11 2679 1234   www.delhi.regency.hyatt.com
                                                                                                  +91 11 2679 1122
 Ginger Hotel (Taj Group)      Bhar Bhutti Marg, New Delhi 110002                                 +91 11 6663 3333   www.gingerhotels.com
 Ahuja Residency               193 Golf Link Nagar, New Delhi 110003                              +91 11 2462 2255   www.ahujaresidency.com
                                                                                                  +91 11 2461 1027
 Lemon Tree                    287 Millennium City Centre, Sector 29, Gurgaon Haryana 122001      +91 12 4416 0303   www.lemontreehotels.com

                                                                                                                                   India Market Guide   16
Trade shows and
industry exhibitions
India has a diverse range of trade        Product registration
shows from textiles, through jewellery,   Not all products require registration for the Indian   Herbicides and pesticides
manufacturing and a host of others.       market. Below are links to organisations for           There are also guidelines around the registration
                                          products that require registration.                    of herbicides and pesticides through the Central
A list of India’s upcoming shows and
                                                                                                 Insecticides Board & Registration Committee.
exhibitions can be found at 10times.      Pharmaceuticals
                                          The main national pharmaceutical oversight             Medical equipment/devices
                                          agency is the Central Drugs Standard Control           Registration of medical devices is under the
                                          Organization (CDSCO).                                  mandate of the Central Drug Standard Control
                                          It is commonly referred to by the title of its         Organization (CDSCO), part of India’s Ministry
                                          head official, the Drugs Controller General India      of Health.
                                          (DCGI). All pharmaceuticals imported into India
                                                                                                 Nutritional foods and supplements
                                          must have prior approval from the DCGI.
                                                                                                 It is unclear if these categories fit under drug or
                                          Electronics                                            food standards. The Food Safety and Standards
                                          India has a Compulsory Registration Scheme             Authority of India has information on food
                                          (CRS) for electronic products.                         standards.

                                          Cosmetics                                              Manufactured, electronic and IT goods
                                          India’s Ministry of Health and Family Welfare has      The Bureau of Indian Standards covers the
                                          guidelines on the registration of imports              registration of these products.
                                          of cosmetics.

                                                                                                                             India Market Guide        17
Setting up operations
and establishing a
business                Once you have decided to start a business,             Customs and
                        an important consideration is the various              import regulations
                        government guidelines for setting up a factory,        Import tariffs in India are high and regulation
                        seeking permits from various departments               is extremely complex. Duty is calculated by
                        (including electricity, water, and environment)        product, exporting country and volume/weight.
                        and filing registrations, along with necessary fees    The Central Board of Excise and Customs
                        and taxation.                                          regulates importation. This organisation provides
                        Smallb.in has a range of information about             tariff and duty tools to help you calculate costs of
                        starting a business in India.                          product entry into India. It also covers all areas of
                        Dezan Shira & Associates, a globally recognised        import regulation including transhipment, airway
                        consulting company, have a good overview of the        bills and changes to regulations as they arise.
                        requirements for doing business in India.
                        The steps involved in setting up a business in
                        India are complex and time consuming, however
                        the Indian Government has been working to
                        reduce timeframes and complexity. Trak.In has an
                        overview of the new simple steps introduced in
                        2016. It also covers indicative times and costs to
                        complete each step. It is recommended you use a
                        local Indian consultant to assist with this process.

                                                                                                           India Market Guide     18
SECTION 6
         3      SETTING UP OPERATIONS AND ESTABLISHING A BUSINESS

Taxation                                                Opening a bank account
Taxes in India are levied by both the central           Individual banks may have different requirements
and state governments. The Indian government            to open a bank account. You will also need
is progressively working on various reforms             to consider whether you need a personal or
to simplify existing tax rules and legislation to       business banking service. TransferWise has
improve the ease of doing business in India.            more details.
GST is to be rolled out across India from 1 July
2017, making India one unified common market.
A majority of central and state taxes will be
subsumed within GST reducing the number of
indirect taxes substantially. GST rates have been
finalised at 0%, 5%, 8%, 12%, and 28%. Details
relating to GST in India and its implications can be
found at gstindia. GST India has details relating to
the GST in India and its implications. Visit cleartax
for GST rates under various HS codes.

                                                                                                           India Market Guide   19
Resources
and contacts
               Government directory
               Here are the contact details for government
               agencies that you may find useful:

                Organisation                  Address                     Telephone          Website / Email
               National Investment           Room No: 217-225, 1st Floor, +91 11 2419 0300   www.investindia.gov.in
               Promotion Agency              Vigyan Bhawan Annexe         +91 11 2304 8101
                                             Building, Maulana Azad
                                             Road, New Delhi
               Central Board of Customs                                                      www.customs.gov.in
               and Excise
               Ministry of Commerce and      Udyog Bhawan, New Delhi     +91 11 2306 2261    www.commerce.gov.in
               Industry
               Ministry of Finance                                                           www.finmin.nic.in
               Directorate General of                                                        www.dgft.gov.in
               Foreign Trade

                                                                                              India Market Guide   20
SECTION 7
         3      RESOURCES AND CONTACTS

Business associations                                                                                   News and media
India has representative bodies for many                                                                Popular Indian news media include:
industries. Some of these organisations are:                                                            Press Information Bureau
                                                                                                        www.pib.nic.in
 Organisation             Address                        Telephone           Website / Email            The Times of India
Confederation of          The Mantosh Sondhi Centre      + 91 11 4577 1000 www.cii.in                   www.timesofindia.indiatimes.com
Indian Industry           23, Institutional Area, Lodi                                                  Economic Times
                          Road,                                                                         www.economictimes.indiatimes.com
                          New Delhi
                                                                                                        The Mint
Federation of             Federation House               + 91 11 2373 8760 www.ficci.com                www.livemint.com
Indian Chambers           Tansen Marg,
of Commerce and           New Delhi
Industry
PHD Chamber of            PHD House, 4/2 Siri            + 91 11 2686 3801   www.phdcci.in
Commerce and              Institutional Area, August
Industry                  Kranti Marg, New Delhi
The Associated            5 Sardar Patel Marg,           +91 11 4655 0555    www.assocham.org
Chambers of               Chanakyapuri, New Delhi
Commerce and
Industry of India
ANZBAI                    Parinee Crescenzo, B Wing                          info@anzbai.org
                          – 1st Floor, G Block, Bandra                       www.anzbai.co.in
                          Kurla Complex, Bandra                              admin@anzbai.co.in
                          (East), Mumbai
ANZIBA (New Delhi)                                                           www.anziba.co.in
                                                                             anzibanewdelhi@gmail.com

                                                                                                                                   India Market Guide   21
NZTE/Embassy
contact details
NZTE and the New Zealand High        Organisation             Address                        Phone              Website/Email
Commission have offices in India:   New Zealand Trade and    C/- New Zealand High           +91 11 4688 3170   www.nzte.govt.nz
                                    Enterprise – New Delhi   Commission                                        exporthelp@nzte.govt.nz
                                                             50 N, Sir Edmund Hillary
                                                             Chanakyapuri, New Delhi
                                    New Zealand Trade and    C/- New Zealand Consulate      +91 22 6131 6668   www.nzte.govt.nz
                                    Enterprise – Mumbai      General, Level 2, 3 North                         exporthelp@nzte.govt.nz
                                                             Avenue, Maker Maxity, Bandra
                                                             Kurla Complex, Mumbai, India
                                    New Zealand High         50 N, Sir Edmund Hillary       +91 11 4688 3170   www.mfat.govt.nz
                                    Commission               Chanakyapuri, New Delhi                           nzhcindia@mfat.net

                                                                                                                  India Market Guide   22
New Zealand Trade and Enterprise (NZTE) is the Government agency                          the craft forward. Tūhono represents connections to people and an
                                                   charged with a single purpose: growing companies internationally,                         ability to build relationships.
                                                   bigger, better and faster, for the good of New Zealand.
                                                                                                                                             We provide customised services and support to ambitious
                                                   We employ 600 people, have over 200 private sector partners and                           businesses looking to go global. We help them build their
                                                   draw on a global network of thousands more. We have people based                          capability, boost their global reach, connect to other businesses
                                                   in 50 offices, working across 24 time zones and 40 languages to                           and invest in their growth. We also connect international investors
                                                   support New Zealand businesses in over 100 countries. Our global                          with opportunities in New Zealand through a global network of
                                                   presence lets us deliver value to the businesses we support, through                      investment advisors.
                                                   our unique know-how (knowledge and experience) and know-who
                                                   (networks and connections).                                                               We call on our Government network and work closely with our NZ
                                                                                                                                             Inc partners and the business community, to grow our national brand
                                                   Our know-how and know-who is expressed in our Māori name:                                 and help businesses to open doors in global markets.
                                                   Te Taurapa Tūhono. Te Taurapa is the stern post of a traditional Māori
                                                   waka, which records valuable knowledge, and stabilises and guides                         nzte.govt.nz

New Zealand Trade and Enterprise (NZTE) is the Government                             businesses we support, through our unique know-how (knowledge                         capability, boost their global reach, connect to other businesses
agency charged with a single purpose: growing companies                               and experience) and know-who (networks and connections).                              and invest in their growth. We also connect international investors
internationally, bigger, better and faster, for the good of                           Our know-how and know-who is expressed in our Māori name:                             with opportunities in New Zealand through a global network of
New Zealand.                                                                          Tenot
                                                                                         Taurapa  Tūhono.                                                                   investment advisors.
          Disclaimer: This document only contains general information and is                formal  advice.TeTheTaurapa   is the stern
                                                                                                                   New Zealand          post of a and
                                                                                                                                   Government     traditional
                                                                                                                                                      its associated agencies (‘the New Zealand Government’) do not endorse or
We employ   600 people,
          warrant          have over
                    the accuracy,      200 private
                                   reliability        sector
                                               or fitness  forpartners   and of any information
                                                               any purpose            Māori waka,provided.
                                                                                                   which records     valuable knowledge,
                                                                                                             It is recommended      that youand
                                                                                                                                              seekstabilises and advice on
                                                                                                                                                    independent             Weany
                                                                                                                                                                                callmatter
                                                                                                                                                                                     on ourrelated
                                                                                                                                                                                            Government
                                                                                                                                                                                                    to the network
                                                                                                                                                                                                            use of theand  work closely
                                                                                                                                                                                                                        information.    with our NZ
                                                                                                                                                                                                                                     In no
draw on aevent
           globalwill
                   network  of Zealand
                      the New  thousands     more. Webe
                                         Government      have   people
                                                            liable                    guides
                                                                   for any loss or damage    the craft forward.
                                                                                           whatsoever              Tūhono
                                                                                                        arising from         represents
                                                                                                                       the use           connections
                                                                                                                                of the information.     to people
                                                                                                                                                     While                  Inc partners
                                                                                                                                                            every effort is made         and
                                                                                                                                                                                  to ensure    the
                                                                                                                                                                                             the   business
                                                                                                                                                                                                 accuracy   ofcommunity,    to grow
                                                                                                                                                                                                               the information      our national \
                                                                                                                                                                                                                                contained
based in 50  offices,
          herein,  theworking  acrossGovernment,
                        New Zealand     24 time zones  itsand  40 employees and agents
                                                           officers,                  and an accept
                                                                                             ability to
                                                                                                      nobuild  relationships.
                                                                                                         liability for any errors or omissions or any opinion expressed,    brand
                                                                                                                                                                                andand
                                                                                                                                                                                     no help  businesses
                                                                                                                                                                                        responsibility  is to open doors
                                                                                                                                                                                                           accepted   with in globalto
                                                                                                                                                                                                                            respect  markets.
                                                                                                                                                                                                                                       the
languagesstanding
           to support    Newfirms,
                     of any   Zealand   businesses
                                   companies          in over 100
                                                or individuals    mentioned.          We provide customised services and support to ambitious
countries. Our global presence lets us deliver value to the                           businesses looking to go global. We help them build their                             nzte.govt.nz
          ISBN: 978-1-98-855230-9                                                                                                                                                                                             August 2018
Disclaimer: This document only contains general information and is not formal advice. The New Zealand Government and its associated agencies (‘the New Zealand Government’) do not endorse or warrant the accuracy,
reliability or fitness for any purpose of any information provided. It is recommended that you seek independent advice on any matter related to the use of the information. In no event will the New Zealand Government be
liable for any loss or damage whatsoever arising from the use of the information. While every effort is made to ensure the accuracy of the information contained herein, the New Zealand Government, its officers, employees
and agents accept no liability for any errors or omissions or any opinion expressed, and no responsibility is accepted with respect to the standing of any firms, companies or individuals mentioned.              April 2017
You can also read