Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community

 
Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community
Maroondah Disability Policy and
Action Plan 2019-2021
Working towards an accessible and connected community
Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community
Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community
Working towards
                         an accessible and
                         connected community

Contents
Foreword                                                        4
Introduction                                                    5
Defining disability                                             6
Highlights from the Maroondah Disability Policy
and Action Plan 2014-2018                                       8
Maroondah in context                                           10
Policy context                                                  11
What does the evidence say?                                    14
What you told us                                               16
Our strategic response                                         18
Focus area 1 - Social and Economic Inclusion                  20
Focus area 2 - Services and Information                       26
Focus area 3 - Design, Infrastructure and Transport           30
Focus area 4 - Advocacy and Leadership                        34
Tracking our progress                                         39
References                                                    40
Glossary                                                      42
Acronyms                                                      43

                            Maroondah Disability Policy and Action Plan 2019-2021   3
Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community
Accessible and connected

    Foreword
    We are very pleased to present the
    Maroondah Disability Policy and Action
    Plan 2019-2021 which outlines Council’s
    commitment and strategic direction in
    supporting a more inclusive community
    for everyone who lives, works and plays
    in Maroondah.
    The Maroondah Disability Policy and Action                 We commend the Maroondah Disability
    Plan is underpinned by the community                       Policy and Action Plan 2019-2021 to you
    vision outlined in Maroondah 2040: Our                     as we work towards a more inclusive
    future together to be a safe, healthy and                  Maroondah community.
    active community with local opportunities
    provided for people of all ages and abilities              2019 Maroondah Disability Advisory
    to have high levels of social, emotional and               Committee (MDAC)
    physical wellbeing.
    The Maroondah Disability Policy and Action
    Plan incorporates a range of initiatives
    across the breadth of Council operations to
    remove barriers to discrimination and meet
    the legislative obligations for people with
    disabilities, their families and carers.
    In recent years, Maroondah City Council
    has become an innovative leader in the
    disability sector. Examples include the
    introduction of Changing Places facilities,
    the Pathways for Carers program and the
    Access Focus Group. Council has been the
    recipient of many awards for its innovative
    work at both a state and national level.
    The commitments and initiatives in this                    Insert: M
                                                                        DAC Chair, Deputy Mayor,
    policy and action plan will build on this                          Cr Kylie Spears; and Cr Tony Dib.
    recent success and work towards a
                                                               Main image: S  ome members of the 2019
    community where all people have the
                                                                             Maroondah Disability Advisory
    opportunity to have high levels of social,
                                                                             Committee (MDAC)
    emotional and physical wellbeing.

4      Maroondah Disability Policy and Action Plan 2019-2021
Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community
Introduction
     “People with disabilities want to bring about a transformation of their lives.
     They want their human rights recognised and realised. They want the things
     that everyone else in the community take for granted. They want somewhere to
     live, a job, better health care, a good education, a chance to enjoy the company
     of friends and family, to go to the footy and go to the movies. They want the
     chance to participate meaningfully in the life of the community. And they are
     hopeful. They desire change and they want others in the community to share
     their vision. They recognise that governments cannot work in isolation and they
     want others to see the benefits of building more inclusive communities.”
     (National People with Disabilities and Carer Council, Shut Out, 2009)

Social inclusion is a key determinant            The Plan has been developed through
of health and wellbeing. Being socially          examining and identifying local data,
included means that people experience a          considering relevant government legislation
sense of belonging, are accepted for who         and engaging with the community to
they are within their communities, have          determine the issues that matter to
valued roles in the community, actively          them. This process has resulted in the
participate in community life, are involved      identification of key strategies for people
in activities based on their personal            with disabilities and their families.
preferences, have social relationships and
share common interests.                          The Plan is a statutory requirement that
                                                 is prepared in terms of the requirements
This Maroondah Disability Policy and             set out in the Disability Act 2006. This Act
Action Plan 2019-2021 outlines Council’s         reinforces that people with disabilities have
commitment and strategic direction in            equal rights as members of the community
supporting a more accessible and socially        to participate in decision making, access
inclusive community over the next three          information and receive support. Council
years. It replaces the Maroondah Disability      is required to report annually in its Annual
Policy and Action Plan 2014-2018 which           Report on the progress of the Plan.
has guided Council’s work to address the
aspirations and priorities of people with        Council acknowledges the valuable
disabilities in Maroondah.                       contribution of the Maroondah Disability
                                                 Advisory Committee (MDAC) in the
Maroondah 2040: Our future together              development of this Maroondah Disability
outlines the community’s vision for              Policy and Action Plan 2019-2021.
Maroondah looking ahead to the year 2040         The MDAC provides strategic advice and
and beyond. The Maroondah Disability             advocacy, helping Council to promote social
Policy and Action Plan is designed to work       inclusion and participation of people with a
towards the outcomes of a safe, healthy          disability in the community.
and active community; an accessible and
connected community; and an inclusive and
diverse community.

                                                Maroondah Disability Policy and Action Plan 2019-2021   5
Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community
Accessible and connected

     Defining disability
     A full definition of disability can be found in section 4 of the Disabilities Discrimination
     Act 1992 which describes disability as “an umbrella term, covering impairments, activity
     limitations and participation restrictions”.

       The United Nations Convention on Rights of Persons with Disabilities
       (UN Convention) recognises disability as:
       “an evolving concept and that disability results from the interaction between persons
       with impairments and attitudinal and environmental barriers that hinders their
       full and effective participation in society on an equal basis as others. People with
       disabilities include those who have long term physical, mental, intellectual or sensory
       impairments” (UN convention).

     The Australian Local Government Association (ALGA) states that it is important in the
     current Australian context that Council’s should strive to include, involve and accommodate
     people within all aspects of community life by considering disability on a broad scale.

    Types of disability described in the Disability Discrimination
    Act 1992 (DDA)
    Disability can result from an accident, illness or congenital or genetic disorder.
    There are many disability types, including:

                                                      Physical
                                Disease
                                causing                          Intellectual
                               organisms

                         Physical                  Types of            Psychiatric
                      disfigurement
                                                   Disability

                                Learning                         Neurological

                                                      Sensory

6      Maroondah Disability Policy and Action Plan 2019-2021
Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community
Balloon football
The DDA defines “disability” in relation to a person as:
• Total or partial loss of the person’s bodily    • A disorder, illness or disease that affects
  or mental functions; or                           a person’s thought processes, perception
                                                    of reality, emotions or judgment or
• Total or partial loss of a part of the body       that results in disturbed behaviour; and
                                                    includes a disability that:
• The presence in the body of organisms
  causing disease or illness                         • presently exists

• The presence in the body of organisms              • previously existed but no longer exists
  capable of causing disease or illness
                                                     • may exist in the future (including
• The malfunction, malformation or                     because of a genetic predisposition to
  disfigurement of a part of the person’s              that disability)
  body
                                                     • is imputed to a person.
• A disorder or malfunction that results
  in the person learning differently              To avoid doubt, a disability that is
  from a person without the disorder or           otherwise covered by this definition
  malfunction                                     includes behaviour that is a symptom or
                                                  manifestation of the disability.
                                                  With an ageing population in Maroondah,
                                                  a key issue in planning for inclusion of all
                                                  within our community is acknowledging
                                                  that many will be living with disabilities
                                                  and/or providing care for a person with
                                                  disabilities at some point in their lives.

                                                 Maroondah Disability Policy and Action Plan 2019-2021   7
Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community
Accessible and connected

     Highlights from the
     Maroondah Disability
     Policy and Action Plan
     2014-2018
     Through implementing actions in the                       Some key highlights from the 2014-2018
     previous Plan, Council has assisted in the                Plan include:
     delivery of multiple services including:
                                                               Pathways for Carers
      • Providing NDIS transition assistance.
                                                               This program was designed to combat
      • Improving disability facilities and access             issues of mental and physical health for
        points in public places.                               carers. The program invites carers of people
                                                               with disabilities or mental illness to be part
      • Promoting the use of the mobile                        of a twice monthly walk along the Mullum
        restroom Marveloo.                                     Mullum Creek trail where they can socialise,
                                                               connect, learn about support services and
      • Providing Mental Health First Aid
                                                               share their experiences with like-minded
        training for the community.
                                                               carers. A guest is invited to each walk to
                                                               speak with and present to the carers.
      • Facilitating workshops and activities
        to support the development of people                   The positive response to the Pathways
        with disabilities and their carers at                  for Carers program has resulted in several
        multiple levels.                                       other Councils initiating walks in their
                                                               municipality. The program was also
      • Updating Council’s website to be                       successful in receiving the 2018 LGPro Aged
        WCAG 2.0AA compliant and include                       and Disability Award for an outstanding
        core pages in easy English and                         program/project – non-grant based (funded
        ReadSpeaker.                                           and resourced by a Council).

8      Maroondah Disability Policy and Action Plan 2019-2021
Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community
Access Focus Group                             Changing Places campaign
An Access Focus Group was established          Changing Places was introduced to
and facilitated by Council to work closely     Australia in 2012 with the establishment
with Queensland Investment Corporation         of a consortium led by Maroondah City
(QIC) to ensure that the redevelopment         Council. The project was inspired by the
of Eastland Shopping Centre, the new           desire to achieve best practice in the area
Ringwood Town Square and Realm would           of accessible toilets. In 2015, Maroondah
be accessible for all. The group comprised     City Council was honoured with the 2015
of five local people with disabilities, a      National Award for Excellence in Local
carer, a healthcare practitioner, an access    Government for their rigorous advocacy for
consultant along with representatives from     Changing Places facilities.
QIC and Council.
                                               Originating in the UK in 2005, Changing
Through this partnership, there were           Places facilities address the needs of
many recommendations adopted and               people with severe and profound physical
implemented including:                         disability and their carers that mainstream
                                               accessible toilets do not provide. Changing
• well designed and accessible parking         Places facilities are designed with toilet
  including parking with extra room for        facilities, extra physical space, wheelchair
  wheelchairs                                  accessibility, a tracking hoist system to lift
                                               individuals out of chairs and onto toilets,
• the use of luminance, colour and textual
                                               a height adjustable adult sized changing
  contrasts to assist people with vision
                                               bench assisting carers to change their loved
  impairment
                                               ones and all provided in a clean and safe
• hearing augmentation systems at all          environment.
  customer service desks                       Changing Places facilities provide the
                                               basic hygiene needs, inclusion, dignity and
• exceptional accessibility appropriate
                                               comfort for users. Without Changing Places
  toilet facilities to cater for all people
                                               toilets, people with physical disabilities
  including both ambulant and Changing
                                               may have to be changed whilst lying
  Places toilets.
                                               on the floor of a public toilet, or avoid
                                               public spaces and mainstream services
                                               completely, resulting in social isolation.
                                                                    There are currently four
                                                                    Changing Places facilities
                                                                    installed in Maroondah
                                                                    at Ringwood Lake
                                                                    Park, Realm, and two at
                                                                    Eastland Shopping Centre.
                                                                    Council is planning to
                                                                    install future Changing
                                                                    Places facilities at
                                                                    Karralyka, Croydon Town
                                                                    Square, Jubilee Park, and
                                                                    HE Parker multi-sports
                                                                    complex.

The Changing Places toilet at Ringwood Lake Park

                                              Maroondah Disability Policy and Action Plan 2019-2021   9
Maroondah Disability Policy and Action Plan 2019-2021 - Working towards an accessible and connected community
Accessible and connected

     Maroondah in context
     The City of Maroondah covers a land area of 61.4 square kilometres in Melbourne’s outer
     east, 22 kilometres from the Central Business District. The area is a substantially developed
     peri-urban municipality with an estimated residential population of 117,396 people.
     Maroondah has the strategic advantage of being located at the north-eastern junction of
     the Eastern Freeway – EastLink corridor. There are two train lines and a large number of
     bus routes linking the City with other regions.
     The City hosts a regional health precinct including a major public hospital, a large private
     hospital, educational facilities that cater from early childhood learning to tertiary level, two
     libraries, arts and cultural centres, an art gallery and a range of community centres and
     sporting facilities.
     At the time of the 2016 Census of Population and Housing, the City of Maroondah had a
     total of 5,482 residents living with a profound or severe disability who require assistance
     with daily activities. This equates to 5% of the total Maroondah population.

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                                                                                                                                                                                                                                                                       Council offices
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                                                                                                                                                                       Croydon                            Community
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                                                                Central                                                                               South
                                                                                                                                                                                   Dorset Road

                                                                Ringwood
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                                         Ringwood               House
                                                                                                                                                                                                 Bayswater
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                                          Maroondah                                                                                                                                              North                                      Kilsyth
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                         Wantirna Road

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                                                   Heathmont                                                                                          Community                                                   Community
                                                                                                                                                      House                                                       House
      The Rings         Ringwood Golf

                                                                              g Creek
                                                           Dandenon

10                Maroondah Disability Policy and Action Plan 2019-2021
Policy context
International policy context
The United Nations Convention on the Rights of Persons with Disabilities is an international
human rights treaty adopted in December 2006 and ratified by Australia in July 2008.
The treaty is intended to protect the rights and dignity of persons with disabilities. It
recognises human rights including those relating to health, adequate living conditions,
freedom of movement, equal recognition before the law and access to education and
employment. Parties to the Convention, including Australia, are required to promote,
protect and ensure the full enjoyment of human rights by persons with disabilities and
ensure that they enjoy full equality under the law.

National policy context
The Australian Federal Government has             As an insurance scheme, the NDIS takes a
multiple legislation and standards set            lifetime approach, investing in people with
in place to uphold the equal rights and           disabilities early to improve their outcomes
freedom of people with disabilities and           later in life. The NDIS supports people with
implement the standards of the United             disabilities to build skills and capability so
Nations Convention on the Rights of               they can participate in the community and
Persons with Disabilities.                        find suitable employment. The national
                                                  policy context includes:
National Disability Strategy 2010 -2020
(NDS) involves a commitment from all
federal, state and local levels of government      Legislation
to a united, national approach to improving
the lives of people with disabilities, their       • Disability Discrimination Act 1992
families and carers, as well as providing
leadership for a community-wide shift in           • Fair Work Act 2009
attitudes. The six policy areas covered in the
NDS are:                                           Standards

1. Inclusive and accessible communities           • Disability Education Standards 2005

2. Rights protection, justice and legislation     • Building Code of Australia 2015
3. Economic security                              • Disability (Access to
4. Personal and community support                   Premises - Buildings) Standards 2010

5. Learning skills                                • National Disability Insurance Scheme
                                                     (NDIS) National Standards for
6. Health and wellbeing.                            Disability Services
The National Disability Insurance Scheme
                                                   Policies
(NDIS) was introduced in July 2013 as a
new approach for providing support for             • National Disability Strategy 2010-2020
Australians with disabilities, their families
and carers. The NDIS provides about                • National Mental Health and Disability
460,000 Australians under the age of 65              Employment Strategy 2009
with a permanent and significant disability
with the reasonable and necessary supports         • National Mental Health Plan 2017-2022
they need to live an ordinary life.

                                                 Maroondah Disability Policy and Action Plan 2019-2021   11
Accessible and connected

      State policy context
      The principles of the United Nations                      The Municipal Association of Victoria (MAV)
      Convention on the Rights of Persons                       has developed a Strategic Framework
      with Disabilities are reflected in the                    for Local Government - Creating a More
      Victorian Charter of Human Rights and                     Inclusive Community for People with a
      Responsibilities Act 2006. The Act provides               Disability which aligns with the National
      a set of rights, freedoms and responsibilities            Disability Strategy and the Victorian State
      that governments must observe when                        Disability Plan and helps Councils meet
      creating laws, public policy or delivering                legal obligations to remove barriers of
      services. The 20 fundamental rights                       discrimination.
      outlined in the legislation promote and
      protect the freedom, respect, equality and
      dignity of all people in Victoria. The Charter
                                                                Local context
      requires that all levels of government and
                                                                Disability is a key focus for Council across
      other public authorities comply with these
                                                                service delivery, advocacy, partnerships,
      rights and consider the relevant human
                                                                facilitation and development. The
      rights contained in the legislation when
                                                                Maroondah Disability Policy and Action
      developing laws, policies and making
                                                                Plan 2019-2021 is a key strategic document
      decisions.
                                                                that sits beneath the Maroondah 2040
      Absolutely everybody, the Victorian State                 Community Vision and Council Plan.
      Disability Plan 2017-2020 seeks to realise
      the social, economic and civic aspirations                Maroondah 2040
      of people with disabilities. The four policy
      areas covered in the Plan are:                            The Maroondah 2040 Community Vision
      1. Inclusive communities                                  for a safe, healthy and active community;
                                                                and an inclusive and diverse community, is
      2. Health, housing and wellbeing                          central to this Plan.
      3. Fairness and safety                                    While many Maroondah 2040 key directions
                                                                extend beyond the scope of this Plan, the
      4. Contributing lives.
                                                                current Council Plan 2017-2021 outlines
                                                                commitments relevant to it.
       Legislation

       • Victorian Equal Opportunity Act 2010
       • Victorian Disability Act 2006 and
         Disability Regulation 2007
       • Victorian Mental Health Act 2014
       • Victorian Charter of Human Rights
         and Responsibilities Act 2006
       • Victorian Local Government Act 1989

       Policies

       • Victorian Autism State Plan
         2009-2019
       • Absolutely Everyone - Victorian State
         Disability Plan 2017-2020

12      Maroondah Disability Policy and Action Plan 2019-2021
Council Plan 2017-2021
The Council Plan 2017-2021 is Maroondah        The Council Plan is implemented through
City Council’s key medium-term strategic       a service delivery planning process, and
document that sets key directions and          outcomes are measured and reported
priority actions to work towards the           regularly. Achievements are reported back
long-term community vision outlined in         to Council and the community through the
Maroondah 2040: Our future together.           Maroondah City Council Annual Report at
The Council Plan plays a vital role in         the end of each financial year.
shaping Maroondah’s future over a four-
year period. It identifies both challenges     In addition to Maroondah 2040: Our future
and opportunities for our community at the     together and the Council Plan, there are a
local and regional level within the context    wide range of other strategic documents
of the community’s long-term Maroondah         that will contribute to the delivery of
2040 vision. It also forms the basis for       outcomes and key directions within this
Council to make decisions regarding            Plan. The figure below shows the inter-
resources and priorities in response to        relationships between the Disability Policy
community needs and aspirations.               and Action Plan and many of the other
                                               strategic documents adopted by Council.

        Council Plan and Long Term Financial Strategy

                               Maroondah Health
                               and Wellbeing Plan
       Council                     2017-2021                             Legislated
       Policies,
                                                                         Strategies
      Strategies
                              Disability Policy and                      and Plans
      and Plans
                                  Action Plan
                                   2019-2021

           Service Delivery Plans and Annual Budget

                    Individual Work Plans (RADAR)

                                              Maroondah Disability Policy and Action Plan 2019-2021   13
Accessible and connected

     What does the evidence say?
     Council has undertaken a review of
     relevant data on disability to assist in the
     development of priority actions for the
     Maroondah Disability Policy and Action
     Plan 2019-2021.
     A key source of information is the Australian Bureau of Statistics (ABS) Census of
     Population and Housing 2016, where a member of the population has indicated that
     they require assistance with one or more daily core activities including body movement,
     communication and/or self-care.
     The following diagram key
     statistics relating to people
     with a disability in Maroondah.              23% of people
                                                    living with
                                                  disabilities are
                                                     aged 85+

              Expected to
                                                                              5% of the total
            increase by 35%
                                                                            population is living
            between 2016 to
                                                                             with a disability
                  2031
                                                 Disability in
                                                 Maroondah

                            Shared highest
                                                                      10,818 unpaid
                            percentage of
                                                                      carers provide
                             people living
                                                                       assistance to
                            with disabilities
                                                                     someone with a
                            in the Eastern
                                                                         disability
                             Metropolitan
                                Region

14      Maroondah Disability Policy and Action Plan 2019-2021
Disability trends
At the time of the 2016 Census of                 Future projections
Population and Housing, the City of
Maroondah had a total of 5,482 (5% of total       Over the coming decades, Maroondah’s
population) residents living with a profound      population demographics are expected to
or severe disability, who require assistance      change significantly. Population forecasts
with daily activities. Ringwood, Ringwood         enable us to estimate future aged care,
East, and Warranwood are identified as            disability and support service needs for
having the highest percentage of people           Maroondah by identifying what services
living with disabilities.                         will be required and in what quantity.
                                                  Projections indicate that demand for
In Maroondah, 47.6% of the population             Council services and assistance will increase
over 85 are identified as in need of              over the coming years as dementia, an
assistance with daily activities or living        ageing population and disability are all
with disabilities. There are more females         forecast to increase considerably.
living with a profound or severe disability in
Maroondah than there are males.                   Between 2016-2031, the population of
                                                  Maroondah residents living with disabilities
Maroondah has almost double the number            is expected to increase by 35%. Of this
of people providing unpaid care as they           increase, the age groups between
have people in need of assistance. An             70-74 and 85+ years are expected to have
unpaid carer is defined as someone who            the most significant increase.
provides unpaid care and support to family
members and friends with a disability,            Challenges
mental illness, chronic health issue or age-
related condition.                                The recently introduced National Disability
                                                  Insurance Scheme (NDIS) is the largest,
For people who live with a disability,            most complex major national social reform
education and employment can be difficult         in Australian since the introduction of
to access. The percentage of population in        Medicare. The NDIS provides support for
need of assistance who are unemployed and         people who are impacted or unable to
looking for work is greater in Maroondah          take part in everyday activities due to a
than both the Eastern Metropolitan Region         permanent or significant disability. Since
(EMR) and Greater Melbourne.                      its introduction in November 2017, Council
                                                  has played a key role in supporting local
The 2016 Personal Safety Survey (PSS),
                                                  residents to have the knowledge they
which is led by the Australian Bureau of
                                                  require to understand how the NDIS relates
Statistics (ABS) found women and girls with
                                                  to them, or to the person that they care for.
disabilities are twice as likely as women
and girls without disabilities to experience      Throughout the lifespan of the previous
violence throughout their lives.                  Maroondah Disability Policy and Action Plan
                                                  2014-2018, Council identified several major
Women with disabilities experience the
                                                  challenges to meeting the needs of people
same kinds of violence experienced by
                                                  with disabilities that will continue to be
other women but also disability-based
                                                  addressed as part of this new 2019-2021
violence and is often specific to the nature
                                                  Plan. Key themes include accessibility,
of their disability.
                                                  infrastructure, communication, social
Examples include:                                 inclusion, education and employment.
• denial of mobility and communication
   devices
• withholding of food, water or medication
• threats of institutionalisation
• rough handling by care workers.

                                                 Maroondah Disability Policy and Action Plan 2019-2021   15
Accessible and connected

      What you told us
      In developing the Maroondah Disability Policy and Action Plan 2019-2021, Council
      undertook direct engagement with community members and stakeholders to identify the
      challenges faced by people with disabilities in Maroondah. Over a 12-month engagement
      period, Council sought input from members of the community, people with disabilities,
      carers of people with disabilities, representatives of local disability organisations, and
      internal stakeholders. The focus of this engagement was to help identify the issues faced
      by people living with disabilities in Maroondah and to determine what can be done to deal
      with those issues. The Maroondah Disability Policy and Action Plan 2019-2021: Engagement
      Report, January 2019 highlights the key findings from this engagement process.
      Council sought input from the community and key stakeholders through a range of
      engagement activities including:
      • Café Consult at the 2017 Maroondah Festival

      • a community survey

      • interviews with representatives of local disability organisations and internal
        stakeholders/departments.

      Café Consult
      Café Consult took place at the Maroondah Festival in November 2017 enabling the
      community to speak with Council staff and participate in a range of interactive activities
      to have their say on disability issues and opportunities. During the Festival, a total of 571
      responses were received.

     Cafe Consult at the Maroondah Festival

16      Maroondah Disability Policy and Action Plan 2019-2021
Maroondah Disability Policy                                                              Interviews
and Action Plan survey
                                                                                         Council undertook a suite of interviews with
The Maroondah Disability Policy and Action                                               local organisations and internal stakeholders
Plan survey was available to the public in a                                             between September and November 2018 to
hardcopy format at Council service centres                                               capture what is currently being done, what
and facilities, local libraries and community                                            areas require more work, and how Council
centres, and in an electronic format on                                                  can use the Maroondah Disability Policy
Council’s website. The survey was also sent                                              and Action Plan to reduce the issues faced
to local community groups for distribution.                                              by people with disabilities. The interviews
                                                                                         involved organisations such as the
The survey was open from 8 October to                                                    Maroondah Disability Advisory Committee,
2 November 2018, with Council receiving                                                  Monkami Centre, Irabina Autism Services,
a total of 91 submissions. Of the surveys                                                Eastern Disability Action Group, YourDNA,
received: 37.4% were submitted by                                                        Ringwood Spiders, and Maroondah City
individuals who identified as ‘a community                                               Council internal departments/stakeholders.
member’, 14.8% as ‘a representative of an
organisation’, 14.8% as ‘a carer of a person
with a disability’, and 13% as ‘a person with
                                                                                         Key issues and opportunities
a disability’. The survey enabled participants
                                                                                          Through the engagement activities it
to identify three areas they believed needed
                                                                                          was identified that the key issues faced
to be focused on to make Maroondah more
                                                                                          by people with disabilities, community
inclusive for people with disabilities; the
                                                                                          members and local stakeholders,
key issues faced by people with disabilities
                                                                                          included:
in Maroondah, and what could be done to
address these issues.                                                                     • Access to local infrastructure including
                                                                                            safe footpaths, parking near amenities,
                                                                                            and public transport.
 Have your say
 Maroondah Disability Policy and Action Plan 2018-2021                                    • A lack of employment opportunities
                                                                                            and support services.
 We are interested in your opinion on how we can make
 Maroondah more accessible and inclusive.
                                                                                          • Availability of information.
 1.    What is your connection to Maroondah?
       You can tick more than one answer

             Live                      Work                    Visit          Study       • Accessing and transitioning into the
                                                                                            National Disability Insurance Scheme
 If you live in Maroondah please indicate the suburb:

      Bayswater North           Croydon South            Park Orchards     Vermont
                                                                                            (NDIS).
      Croydon                   Heathmont                Ringwood          Warranwood

      Croydon Hills             Kilsyth                  Ringwood East     Wonga Park     • Negative stigma and attitudes towards
                                                                                            people with disabilities.
      Croydon North             Kilsyth South            Ringwood North

 2. Which of the following best describes you?
       Please place a tick next to any option that applies to you

       A community member                                                                 The engagement process indicated that
       A representative of an organisation
       A person with a disability
                                                                                          there are several issues that prevent
       What type of disability do you have?                                               people with disabilities from having equal
                                                                                          opportunities to participate in community
       A carer of a person with a disability
       What type of disability do they have?                                              life. It was identified that Council has
                                                                                          a role to play in reducing these issues
       A disability service provider
       A recipient of National Disability Insurance Scheme (NDIS)
                                                                                          by advocating for and implementing
       Looking to access the National Disability Insurance Scheme (NDIS)                  change within the community, in terms
       Other (please specify)
                                                                                          of accessibility and design of local
                                                                                          infrastructure, employment opportunities,
                                                                                          social inclusion, promoting the value of
                                                                                          people with disabilities, and the sharing of
                                                                                          information and services.

                                                                                        Maroondah Disability Policy and Action Plan 2019-2021   17
Accessible and connected

      Our strategic response
      Our strategic framework for disability inclusion and access
      Vision          Maroondah will be an accessible and inclusive community that provides an
                      equal opportunity for people of all abilities, their families and their carers to
                      actively and fully participate in the life of our community.
      Principles         Autonomy         Opportunity           Human Rights   Diversity   Accountability
      Focus Area Social and                   Services and             Design,             Advocacy and
                 economic                     information              infrastructure      leadership
                 inclusion                                             and transport
      Individual’s I live well                I have access to         I feel included     My needs are
      experience                              what I need                                  considered
      Policy          • Create a safe,  • Continue to         • Ensure                     • Advocate for
      directions        social and        develop inclusive     inclusive                    people with
                        recreational      communication         design of all                disabilities,
                        environment       methods in            major projects               their families
                        that is           providing             in Maroondah.                and carers.
                        engaging and      customer
                        inclusive.        service to the      • Implement                  • Advocate
                                          community.            Council’s                    and promote
                      • Increase levels                         ongoing                      an increase
                        of employment • Ensure Council’s        capital works                in affordable
                        and education     online channels       program                      housing in
                        for people with   are accessible        to improve                   Maroondah.
                        disabilities in   and compliant.        accessibility
                        partnership                             of Council’s               • Promote
                        with local      • Support   people      infrastructure               a positive
                        business and      with disabilities     in response                  awareness of
                        community         and their families    to community                 people with
                        organisations.    navigating            needs.                       disabilities
                                          disability                                         in our
                      • Ensure arts       support services. • Support                        community.
                        and cultural                            environments
                        activities in   • Provide and           that are                   • Develop
                        Maroondah are     promote               accessible for               capacity
                        inclusive and     wellbeing and         people with                  building skills
                        accessible.       educational           disabilities.                within the
                                          opportunities                                      Maroondah
                      • Support new       inclusive of                                       community.
                        and existing      disability.
                        Council
                        employees       • Provide
                        with              appropriate
                        disabilities.     and relevant
                                          information
                                          and support
                                          to people with
                                          disabilities, their
                                          families and
                                          carers.

18      Maroondah Disability Policy and Action Plan 2019-2021
Our vision for disability                          Key principles
inclusion and access
                                                   There are five principles that underpin the
The aim of the Maroondah Disability                plan:
Policy and Action Plan is to reduce key
                                                      • autonomy
issues faced by people with disabilities in
Maroondah, and to create opportunities
                                                      • opportunity
for people with disabilities to participate
equally in the life of the community.
                                                      • human rights
Our vision for disability inclusion and access
in Maroondah is:                                      • diversity
‘Maroondah will be an accessible and                  • accountability.
inclusive community that provides equal
opportunity for people of all abilities, their     These principles are drawn from the
families and carers to actively and fully          State Disability Plan 2017-2020 and
participate in the life of our community.’         are all considered of equal importance.
                                                   As foundational considerations, these
To achieve this vision, Council will provide
                                                   principles will underpin all of Council’s
accessible and equitable local infrastructure,
                                                   policy directions and activities in working
services, and facilities that will effectively
                                                   towards our vision for disability access and
meet the needs of people with disabilities,
                                                   inclusion within this Plan.
their families and carers. Maroondah will
play a leading role in promoting the value
and needs of people with disabilities within
the community.

Focus areas
In working towards this vision, four key
focus areas have been developed that
incorporate a range of key policy
directions and priority actions over          Focus Area 1                   Focus Area 2
the next three years. They have                   Social &                    Services and
been informed by the background                  Economic                     Information
research evidence, detailed                      Inclusion
community feedback and advice
from the Maroondah Disability
Advisory Committee.                                            Disability
                                                              Policy and
The four focus areas within                                   Action Plan
this framework are considered
to be of equal importance and
have been derived from the                    Focus Area 3                   Focus Area 4
key issues faced by people with
                                                 Design,                      Advocacy &
disabilities identified from Council’s
                                            Infrastructure &                  Leadership
background study into disability
                                               Transport
in Maroondah and community and
stakeholder engagement activities.
They provide the framework for policy
directions and priority actions to work toward
the overall vision for disability access and inclusion
in Maroondah.

                                                  Maroondah Disability Policy and Action Plan 2019-2021   19
Accessible and connected

                                Ringwood Spiders Football Club provides Australian Rules football
                                opportunities for people with a mild to medium intellectual disability

                                Focus area 1 - Social and
                                Economic Inclusion
       Vision statement
       People with disabilities will have improved access to employment, education and
       volunteer opportunities along with greater opportunities to participate in leisure,
       recreation, arts and cultural activities.

      What the evidence tells us
      People with disabilities often find it                    significantly higher than that of the Eastern
      difficult to access employment, training                  Metropolitan Region (EMR) and Greater
      and education suited to their capabilities.               Melbourne.
      In Maroondah, there is a significantly
      lower percentage of people in need of                     For people with disabilities, learning and
      assistance with core activities in the                    educational opportunities, and the ability
      workforce than people who are not in need                 to gain a qualification can be difficult to
      of assistance. The percentage of people in                access. In Maroondah, those in need of
      need of assistance who are unemployed                     assistance are much less likely (8.7%) to
      and looking for work is 16.1%, compared                   have received a bachelors or higher degree
      to 5.2% of unemployed people looking                      compared to those who are not in need of
      for work amongst the total population                     assistance (24.2%). More than half of the
      of Maroondah. The percentage of people                    Maroondah community that are in need of
      in need of assistance in Maroondah who                    assistance in Maroondah (58.9%) reportedly
      are unemployed and looking for work is                    have no qualifications.

20      Maroondah Disability Policy and Action Plan 2019-2021
Factors of socio-economic inclusion in Maroondah

What the community has                             Key directions
told us                                            2019-2021
In Maroondah, access to employment                 • Create a safe, social and recreational
opportunities, education, training programs          environment that is engaging and
and volunteer activities are some of the key         inclusive.
issues identified for people with disabilities.
Responses from community and local                 • Increase levels of employment and
stakeholder engagement have illustrated              education for people with disabilities
that social and recreational activities and          in partnership with local business and
employment opportunities are just a few of           community organisations.
the challenges for people with disabilities.
People with disabilities who are unable to         • Ensure arts and cultural activities in
participate in the social and economic life          Maroondah are inclusive and accessible.
of the community can be at higher risk of
                                                   • Support new and existing Council
becoming socially isolated.
                                                     employees with disabilities.
Consultation with the community
demonstrated the importance for people
with disabilities to have access to training
and social activities that assist their
development towards work and a satisfying
social life. Without appropriate learning and
employment opportunities, people with
disabilities do not receive the education and
training they require and are often unable to
enter the workforce and contribute to the
economy.

                                                  Maroondah Disability Policy and Action Plan 2019-2021   21
Accessible and connected

      Priority actions 2019-2021

                                                                     Time Frame
         Key Direction                 Priority Action                                    Lead Area
                                                                2019   2020   2021
      1.1 Create a           1.1.1 Include disability                                 Business &
      safe, social and       consideration into risk                                  Activity Centre
      recreational           management plans for                                     Development
      environment that
      is engaging and
                             Realm and Eastland
                             activation programming.
                                                                 •       •        •   Revenue Property
      inclusive                                                                       & Customer
                                                                                      Service
                             1.1.2 Work in partnership                                Community
                             to develop innovative                                    Services - Aged &
                             options to support                                       Disability Services
                             vulnerable people, including
                             people with disabilities,
                                                                 •       •        •
                             to reconnect with the
                             community.
                             1.1.3 Review current Council                             Health, Local
                             emergency practices in                                   Laws, and
                             line with the Vulnerable                                 Emergency
                             People in Emergencies
                             Policy (DHHS) in relation
                                                                 •       •        •   Management

                             to vulnerable persons and
                             people with disabilities.
                             1.1.4 Implement initiatives                              Leisure
                             to help increase the
                             participation of women
                             with disabilities in regular
                                                                 •       •        •   Communications
                                                                                      & Engagement
                             exercise.
                             1.1.5 Consider inclusion and                             Leisure
                             accessibility requirements
                             for people with disabilities
                             who are attending a Council         •       •        •
                             run community event or
                             activity.
                             1.1.6 Continue to implement                              Leisure
                             inclusive recreational
                             activities to connect people
                             of all abilities and help
                                                                 •       •        •
                             address social isolation.
                             1.1.7 Review the Physical                                Leisure
                             Activity Strategy ensuring
                             it continues to encompass
                             the needs of people with
                                                                 •       •        •
                             disabilities.

22      Maroondah Disability Policy and Action Plan 2019-2021
Time Frame
  Key Direction               Priority Action                                             Lead Area
                                                          2019     2020     2021
1.2 Increase levels   1.2.1 Work in partnership to                                   Business &
of employment         deliver a Men’s Health lunch                                   Activity Centre
and education
for people with
                      for local business members
                      to raise awareness of mental          •                        Development

disabilities in       health.                                                        Integrated
partnership with                                                                     Planning
local business        1.2.2 Invest in ways to build                                  Business &
and community         capacity of businesses to                                      Activity Centre
organisations         help make their practice
                      more inclusive and diverse
                                                            •        •        •      Development

                      for people with disabilities.
                      1.2.3 Highlight local                                          Business &
                      businesses that demonstrate                                    Activity Centre
                      good practice models of
                      employing people with
                                                            •        •        •      Development

                      disabilities.
                      1.2.4 Highlight the positive                                   Business &
                      outcomes from building
                      relationships with customers          •        •        •      Activity Centre
                                                                                     Development
                      who have disabilities.
                      1.2.5 Encourage local                                          Business &
                      businesses to consider                                         Activity Centre
                      volunteer positions/work                                       Development
                      placement for people
                      with disabilities to create
                                                            •        •        •      Integrated
                      a learning employment                                          Planning
                      pathway.

                                                    Maroondah Disability Policy and Action Plan 2019-2021   23
Accessible and connected

      Priority actions 2019-2021

                                                                     Time Frame
         Key Direction                 Priority Action                                    Lead Area
                                                                2019   2020   2021
      1.3 Ensure arts        1.3.1 Continue to advise                                 Community
      and cultural           and support local artists                                Services - Arts
      activities in          with disabilities and local                              & Cultural
      Maroondah are
      inclusive and
                             disability organisations
                             to develop and promote              •       •        •   Development

      accessible             their arts and cultural
                             activities/programs in
                             Maroondah.
                             1.3.2 Continue to provide                                Community
                             public artworks and art                                  Services - Arts
                             activations in public spaces                             & Cultural
                             that are inclusive of people
                             with disabilities, utilising a
                                                                 •       •        •   Development

                             wide range of locations and
                             formats.
                             1.3.3 Implement arts                                     Community
                             programs as a way of
                             connecting people with and          •       •        •   Services - Arts
                                                                                      & Cultural
                             without disabilities.                                    Development
      1.4 Support            1.4.1 Continue to provide                                Workplace
      new and                reasonable adjustments for                               People & Culture
      existing Council
      employees with
                             employees with an existing
                             or acquired disability to help
                                                                 •       •        •
      disabilities           cater for individual needs.
                             1.4.2 Develop and implement                              Workplace
                             employment and training
                             pathways within Council for         •       •        •   People & Culture

                             people with disabilities.

24      Maroondah Disability Policy and Action Plan 2019-2021
Maroondah Disability Policy and Action Plan 2019-2021   25
Accessible and connected

                                Christopher Hills at the 2018 session, ‘Technology and You - how
                                technology can change the lives of people with disabilities’

                                Focus Area 2 - Services and
                                Information
       Vision statement
       Services and the sharing of information will be easily available for people with
       disabilities to help increase access to health, social, and support resources.

      What the evidence tells us
      Access to quality and tailored services                   Council’s ‘Pathways for Carers’ program
      are critically important for the health                   has shown that carers who participate in
      and wellbeing of people with disabilities.                the program experience an increase in
      Without access to services, people can                    confidence, self-esteem and overall mental
      become socially isolated and be at high                   health through the social and supportive
      risk of suffering poor mental health due                  connection with other carers.
      to their inability to access employment
      opportunities, social and support groups,                 In Maroondah, 19.6% of people in need of
      public transport or attend appointments.                  assistance reported that they do not have
                                                                access to the internet at home. Internet
      Services are also highly important                        access is an important network for people
      for families and carers of people with                    with disabilities and their families to
      disabilities. Carers of people with disabilities          assist with the access of information and
      are at high risk of poor mental and physical              increase knowledge of the supports and
      health due to the highly demanding role of                opportunities available.
      providing assistance to someone in need.

26      Maroondah Disability Policy and Action Plan 2019-2021
Access to services in Maroondah for people with disabilities

What the community has                             Key directions
told us                                            2019-2021
For people with disabilities, their families       • Continue to develop inclusive
and carers, accessing information                    communication methods in providing
regarding services and social events can             customer service to the community.
help connect them to their community.
Council’s engagement process informed              • Ensure Council’s online channels are
us that information about support services           accessible and compliant.
could be more accessible for people with
disabilities and their carers.                     • Support people with disabilities and their
                                                     families navigating disability support
With the introduction of the National                services.
Disability Insurance Scheme (NDIS), many
families and carers have experienced               • Provide and promote wellbeing and
a reduction of services they previously              educational opportunities inclusive of
accessed, as well as a loss of funding to carer      disability.
programs. Responses from the engagement
highlighted the importance of Council’s role       • Provide appropriate and relevant
in assisting families transition to the NDIS.        information and support to people with
                                                     disabilities, their families and carers.
Engagement with the community indicated
that events and activities that are accessible
for people with disabilities can help
create social connections and interactive
opportunities. The community told us that
the supply of local services and therapies
needed by many members of the community
is limited, resulting in people having to leave
Maroondah to receive treatment.

                                                  Maroondah Disability Policy and Action Plan 2019-2021   27
Accessible and connected

      Priority actions 2019-2021

                                                                     Time Frame
         Key Direction                 Priority Action                                    Lead Area
                                                                2019   2020   2021
      2.1 Continue to        2.1.1 Ensure accessibility is                            Revenue,
      develop inclusive      considered when reviewing                                Property &
      communication
      methods in
                             Council’s webchat and social
                             media channels.                     •       •        •   Customer Service

      providing                                                                       Communications
      customer                                                                        & Engagement
      service to the         2.1.2 Implement disability                               Workplace
      community              and mental health training                               People & Culture
                             for Council employees
                             with regards to customer            •       •        •   Revenue,
                             contact.                                                 Property &
                                                                                      Customer Service
      2.1 Continue to        2.1.3 Attend Maroondah’s                                 Revenue,
      develop inclusive      Disability Advisory                                      Property &
      communication          Committee for consultation                               Customer Service
      methods in
      providing
                             on service interaction.
                                                                 •       •        •
      customer
      service to the
      community
      2.2 Ensure             2.2.1 Develop and manage                                 Communications
      Council’s online       an action plan outlined in                               & Engagement
      channels are
      accessible and
                             the ICT Strategy to ensure
                             WCAG 2.0AA accessibility            •       •        •
      compliant              compliance for online
                             communication.
      2.3 Support            2.3.1 Advocate for an                                    Community
      people with            ongoing resource to support                              Services - Aged &
      disabilities and
      their families
                             people with disabilities to
                             navigate and connect to
                                                                 •       •        •   Disability

      navigating             relevant support systems.
      disability support
                             2.3.2 Investigate Council’s                              Community
      services
                             future role supporting                                   Services - Aged &
                             people with disabilities not                             Disability
                             covered by My Aged Care
                             or NDIS while continuing to
                                                                 •       •        •
                             identify and advocate for
                             NDIS gaps.

28      Maroondah Disability Policy and Action Plan 2019-2021
Time Frame
  Key Direction              Priority Action                                          Lead Area
                                                       2019   2020      2021
2.4 Provide           2.4.1 Work in partnership                                  Community
and promote           with the Department of                                     Services -
wellbeing and         Education and Training                                     Children & Youth
educational           to deliver the Maroondah                                   Services
opportunities
inclusive of
                      Positive Education project
                      which aims to increase the
                                                        •        •        •
disability            wellbeing and educational
                      outcomes of young people
                      in Maroondah.
                      2.4.2 Review Council                                       Community
                      services for children and                                  Services -
                      young people living with                                   Children & Youth
                      disabilities and implement
                      strategies to ensure these
                                                        •        •        •      Services

                      services are inclusive and
                      accessible.
                      2.4.3 Develop support                                      Community
                      systems and referral                                       Services -
                      and transition pathways                                    Maternal & Child
                      for parents/children
                      with disabilities and
                                                        •        •               Health

                      communicate these with
                      relevant stakeholders.
                      2.4.4 Investigate the                                      Community
                      development of a resource                                  Services -
                      for parents of a baby/child                                Maternal & Child
                      with a disability.                •        •        •      Health
                                                                                 Children & Youth
                                                                                 Services
2.5 Provide           2.5.1 Continue to update,
appropriate           improve and promote
and relevant          Council’s online resources
information           for people with disabilities,                              Integrated
and support
to people with
                      and their families and carers.    •        •               Planning

disabilities, their
families and
carers

                                                Maroondah Disability Policy and Action Plan 2019-2021   29
Accessible and connected

                                Ringwood Lake Park carpark - entry via Maroondah Highway

                                Focus Area 3 - Design,
                                Infrastructure and Transport
       Vision statement
       A range of enhanced accessible facilities and environments will help to ensure that all
       people with disabilities can fully participate in community life.

      What the evidence tells us
      A community should be designed appropriately with facilities that ensure that everyone
      has equal opportunities to access all places, and that all environments have support
      capabilities for those who require assistance. For everyone to have equal opportunity to
      participate in the activities that a community has to offer, all public places including shops,
      parks, buildings, public facilities, car parks, public transport stations and activity centres
      need to be designed with appropriate infrastructure to cater for people with disabilities.
      Studies show that the construction of new public places (i.e. shopping centres) built
      under the minimum Australian design standards do not always provide the appropriate
      facilities needed by people with disabilities to be able to experience and enjoy that place
      in the same manner as another community member. Instead, the construction of new
      public places requires developers to go above and beyond the minimum Australian design
      standards, to ensure that new places are designed with facilities to fully cater for the
      needs of people with disabilities.

30      Maroondah Disability Policy and Action Plan 2019-2021
Public transport is a major form of transportation and movement for many people with
disabilities. In Maroondah, 13.5% of people in need of assistance belong to a household
that do not have access to a motor vehicle. As a result, it is vital that public transport
vehicles and stations are designed to be accessible and safe for people with disabilities
and provide information and assistance that is easily understood and readily available.

What the community has                           Key directions
told us                                          2019-2021
Accessible design, infrastructure and
                                                 • Ensure inclusive design of all major
transport are critical elements for people
                                                   projects in Maroondah.
with disabilities to be able to access,
participate, and feel included in community      • Implement Council’s ongoing capital
life. Respondents identified that it is            works program to improve accessibility
important for people with disabilities             of Council’s infrastructure in response to
to have equal access throughout the                community needs.
community. Engagement indicated that
there are many locations throughout              • Support environments that are accessible
Maroondah that remain inaccessible for             for people with disabilities.
people with disabilities due to a lack of
appropriate parking, unsafe or non-existent
footpaths, accessible public transport and
facilities, shops and cafes that were not
designed to be disability friendly. Responses
from engagement emphasised the
importance of Council’s role in developing
and enhancing accessible facilities and
environments throughout Maroondah.

                                                Maroondah Disability Policy and Action Plan 2019-2021   31
Accessible and connected

      Priority actions 2019-2021

                                                                     Time Frame
         Key Direction                 Priority Action                                    Lead Area
                                                                2019   2020   2021
      3.1 Ensure             3.1.1 Consider and apply                                 Assets
      inclusive design       universal design elements
      of all major
      projects in
                             in all major projects within
                             Maroondah.
                                                                 •       •        •
      Maroondah
      3.2 Implement          3.2.1 Undertake facility                                 Assets
      Council’s              audits to assist with and
      ongoing capital
      works program
                             identify enhanced access
                             opportunities for community
                                                                 •       •        •
      to improve             facilities.
      accessibility
                             3.2.2 Consider the                                       Assets
      of Council’s
                             installation of fencing or
      infrastructure
      in response
      to community
                             natural barriers to enclose
                             play spaces ensuring the            •       •        •
                             safety of people with
      needs
                             disabilities.
      3.3 Support            3.3.1 Continue to provide                                Building Services
      environments           advice and information to
      that are
      accessible for
                             the community regarding
                             accessibility requirements          •       •        •
      people with            for buildings under the
      disabilities           building code.
                             3.3.2 Work towards                                       Engineering
                             resolving known                                          Services
                             infrastructure accessibility
                             issues based on community           •       •        •
                             feedback through the DDA
                             Improvement program.
                             3.3.3 Continue to implement                              Engineering
                             the footpath construction                                Services
                             program to ensure footpaths
                             and curbs are safe and
                                                                 •       •        •
                             accessible.
                             3.3.4 Consider the Disability                            Statutory
                             Standards 2010 and                                       Planning
                             Maroondah’s Planning
                             Scheme in Council’s                 •       •        •
                             planning and development
                             processes.

32      Maroondah Disability Policy and Action Plan 2019-2021
Warm water pool at Aquanation

                                Maroondah Disability Policy and Action Plan 2019-2021   33
Accessible and connected

                                The Changing Places facility at Ringwood Lake Park

                                Focus Area 4 - Advocacy and
                                Leadership
       Vision statement
       Council advocacy and leadership will result in increased community recognition of
       the value of people with a disability whilst broadening commitments from all levels
       of government and private enterprise to facilitate accessibility and inclusion for all
       members of the community.

      What the evidence tells us
      Varying attitudes and negative stigma about disability presents a major challenge that
      prevents people with disabilities from feeling included in our community. There are two
      types of ‘attitudes’ towards disability that can make people with disabilities feel excluded:
      • Direct - a member of society that does                  When negative stigma and attitudes
        not feel comfortable around a person                    towards disability are present, people with
        with disabilities                                       disabilities are prevented from feeling equal
                                                                and valued within the community and
      • Indirect - when people with disabilities                often find it difficult to participate and be
        are not considered in the construction                  included in all aspects of community life.
        of a building, place or facility, resulting             Through advocacy and leadership, positive
        in poorly thought out development that                  attitudes towards disability and the value
        is not accessible for those who require                 of people with disabilities can become
        extra assistance.                                       greatly acknowledged and assist in making
                                                                a community inclusive for all.

34      Maroondah Disability Policy and Action Plan 2019-2021
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