MASSEY HALLS AUCKLAND TE ÖHANGA VILLAGE ACCOMMODATION HANDBOOK 2020 - massey.ac.nz
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MASSEY HALLS AUCKLAND
TE ÖHANGA VILLAGE
ACCOMMODATION HANDBOOK 2020
massey.ac.nz
2 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 3 Welcome WELCOME TO MASSEY HALLS - TE ŌHANGA VILLAGE Te Öhanga Village is situated in the heart of the Auckland campus close to all the important places, such as the library, cafés, recreation centre, and lecture theatres. The campus is also very close to the Westfield shopping mall, cinema, many cafés, restaurants, open green spaces and several beautiful beaches. We are very proud that Te Öhanga Village is the first student accommodation in New Zealand to be awarded Qualmark five star rating along with the Gold Environmental award which confirms that Te Öhanga Village is a great place to live. During your stay with us, you will live with a diverse group of students from around the globe. We work towards building a diverse and strong community within your village and offer an enriching student life experience by providing high quality and safe accommodation, academic support and lots of fun along the way.
4 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
History
You are joining an amazing heritage. Massey University is named after a New Zealand
Prime Minister, William Ferguson Massey (1865-1925). Our foundations were formed in 1928
in Palmerston North by Sir Geoffrey Peren and Professor William Riddet, two visionaries
who valued educating students to apply knowledge and help solve problems of their day.
Discoveries through research made over the years have helped shape New Zealand and
changed the way we do things.
At Massey we continue to educate students who can think for themselves, look at challenges
and see opportunities. Massey University has now expanded to four campuses – Auckland,
Manawatu, Wellington and Distance.
Albany, the home of Auckland campus, has been the fastest growing area of Auckland’s North
Shore. Strawberry gardens and dairy farms were redeveloped in the 1980s and 1990s into
lifestyle blocks or housing. Our Auckland campus opened in 1993 and the surrounding area has
also grown rapidly, expanding and supporting the University.
Te Öhanga Village opened in February 2015. Further developments are planned for the campus
which will see a new innovation complex which is due to start in 2020. As a student living on
our campus, you are helping to shape Massey's and New Zealand's future.
MĀORI NAMES
Te Öhanga Village = for the upper level Te Rito - The heart of the koru.
to refresh and strengthen themselves The social hub.
to climb the lofty mountains; also refers
to birds striving for the lofty perches. Whare Tui - Hall
Öhanga literally means cradle, family Whare Pükeko - Hall
home.
Whare Weka - Hall
We use bird names for the halls and tree
names for the apartments. Birds reflect Whare Tänekaha - Apartments
students in the halls flocking together Whare Matipo - Apartments
and trees represent students in the
apartments standing more strongly and Whare Tîtoki - Apartments
independently.
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 5
The Team
Massey Halls - Te Öhanga Village is managed in partnership between Massey University and
Campus Living Villages. We have different roles within the operation, however, we work closely
together to ensure that your stay is the best it can be.
RESIDENTIAL LIFE TEAM
Te Tari Whakanoho
Massey University is responsible for the residential
community. This includes; resident welfare, behaviour,
pastoral care, events and activities to ensure that you
thrive socially, academically and personally during your Accommodation Residential Life
stay with us. Manager: Coordinator:
Kelly Manning Emily Maynard
Team Members:
• 7 Residential Assistants - Aaliyah Pedro, Adriana Vickers, Barath Kumar, Eleanor Divers,
Jasmine Rae, Matt Stevens, Zara Misseldine
Office: Residential Life Office, Student Central, Level 2
Telephone: 09 213 6600 / Mobile: 027 222 8242
Email: accommodation.auckland@massey.ac.nz
Office Hours: Monday to Friday 8.30am to 5pm
Residential Assistants
RA's know what it's like to live in Te Öhanga Village and life as a student. They have been
comprehensively trained in the areas of conflict resolution, listening skills, emergency response,
community development and first aid. The RAs are located within each of the Halls across the
village. They are your first point of call for assistance. RAs are on duty from 5pm weekdays and
1pm at weekends.
CUSTOMER SERVICES TEAM
Campus Living Villages (CLV) provides property management services and are fully committed to
working with Massey University to make Massey Halls - Te Öhanga Village a great place to live.
Team Members:
• Village Manager • Facilities Supervisor
• Evening Duty Supervisor • 3 Customer Service Administrators
Office: Reception, Te Rito
Telephone: 09 213 6555
Email: clv.auckland@massey.ac.nz
Office Hours: Monday to Friday 8am to 6pm; Saturday & Sunday 9am to 1.00pm
6 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Your
YOURArrival
ARRIVAL
SEMESTER ONE ARRIVAL DAY - SUNDAY 16 FEBRUARY
SEMESTER TWO ARRIVAL DAY - SUNDAY 5 JULY
YOUR LIVING ENVIRONMENT
Massey Halls is your place to call home, to make your own, to sleep, to study and to socialise.
Your bedroom is your personal, secure space. It will be clean, comfortable, functional and will
feature the following:
Halls of
Apartment Studio Unit
Residence
King single divan King single divan Queen bed with
bed with mattress, bed with mattress, mattress, mattress
mattress protector & mattress protector & protector & 2
2 drawers 2 drawers drawers
Desk with shelf and 3 Desk with shelf and 3 Desk with shelf and 3
drawers drawers drawers
Desk chair Desk chair Desk chair
Heater Heater Heater
Wardrobe with 3 Wardrobe with 3 Wardrobe with 3
Bedroom
drawers and mirror drawers and mirror drawers and mirror
Towel rail Towel rail Towel rail
Notice board Notice board Notice board
Lockable door Lockable door Lockable door
Carpet Carpet Carpet
Curtains Curtains Curtains
Lighting Lighting Lighting
Electrical outlets Electrical outlets Electrical outlets
Desk with shelf Desk with shelf Television
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 7
Halls of
Apartment Studio Unit
Residence
Shared private
bathrooms 2 bathrooms 1 bathroom
1:3 ratio
Lockable doors Lockable doors Lockable door
Shower Shower Shower
Bathroom
Toilet Toilet Toilet
Sink Sink Sink
Mirror Mirror Mirror
Sanitary disposal
units
Sink Sink Sink
Water boiler Cupboards Cupboards
Fridge Drawers Drawers
Freezer Drawers Drawers
Microwave Fridge/freezer Fridge
Toaster Microwave Microwave
Sandwich press Jug Jug
Hob Small hob
Oven Cooking utensils
Kitchen / Kitchenette
Extractor fan Toaster
Cooking utensils
Dining table &chairs
Toaster
Ironing board &iron
Vacuum
Mop and bucket
Dust pan, brush &
broom
Sofa Sofas N/A
Television Television
Living Room /
Coffee table Coffee table
Social Hub
Heater Heater
Balcony
Clothes drying rack
All rooms have wifi through our partner Vistagate.
comforter/duvet (you can purchase
a linen
8 / MASSEY
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DECORATING YOUR ROOM
You can personalise your bedroom to
make it feel like home with posters and
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 9
Moving In
CHECKING IN
Check in day is a busy but fun day for us all. We are looking forward to meeting you
and your family. The notes below are relevant for your first day with us.
When you arrive on campus, you'll need to follow the signage to Te Öhanga Village,
then come to Te Rito our social hub to check in.
There will be some paperwork that you will need to complete,
then you will be given your keys and access fob and at the
same time we will check that your account details are correct.
We will tell you all about your room and give you a room
inventory check list which you will need to complete and
return to us immediately.
You'll meet a Residential Assistant (RA) who will show you to
your room so you can begin to settle in.
We've organised a shuttle bus to take you to the local
shopping centre if you wish to visit the mall or supermarket to
purchase personal items.
In the evening, the RAs will run a community activity
programme in which you can get involved. This gives you the
perfect opportunity to start making new friends and to meet all
the other residents.
10 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE Catered Halls Meal Plans Massey Halls are able to offer our residents in the catered Halls the choice of three different meal plans that are designed to fit around your lifestyle, study schedule and budget. Meal plans are loaded onto your student ID card which will provide you with a quick and convenient way to access your meals throughout the day. Eating in the dining hall not only meets your nutritional needs but also encourages social interaction amongst hall residents, both of which are important aspects of coming to university. Using your ID card, meals and snacks can be obtained throughout the day as and when you want them; however we encourage you to plan your day well so that you are utilising your maximum credit on meals. Every 24 hours your meal balance is refreshed. MEAL PLANS Base = 1 meal a day Lite = 2 meals a day Regular = 3 meals a day MEAL PLAN VENUES Food for Thought Monday - Friday 7.00am - 7.00pm Saturday & Sunday 8.00am - 7.00pm Cafe Browse Monday - Thursday 8.30am - 8.30pm Friday 8.30am - 7.00pm Saturday & Sunday 10.00am - 4.30pm Please note these opening times are during semester, as we adjust them slightly during semester breaks. MEAL PLAN CHANGES Meal plans can be changed at Reception within the first three weeks of the semester only, to ensure that you are choosing the right plan to suit your needs. MEAL PLAN FEEDBACK Use the ipad in the venue to give your feedback.
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 11
Your Community
YOUR NEW HOME
They say that your time at University is the best years of your life, and living in student
accommodation will enhance this experience.
Our community consists of Massey University students from a diverse range of cultures from
around the world, so it gives you a great opportunity to meet new people and make lifelong
friends
We offer a safe and secure environment with 24/7 support.
You will play an important role in your community through:
RESPECT
Our actions and attitudes have a tremendous effect on others - so keep it positive!
TOLERANCE
We recognise that your community is naturally diverse and tolerance is important to ensure a
thriving community.
We encourage a tolerant community where differences are valued.
SUPPORT
We have a support network to assist you in your journey. We highly recommend that you utilise
this service and seek support from the Massey Halls team.
INVOLVEMENT
There will be lots of opportunities for you to become involved, so get out there and join the
community.
TEAMWORK
In our communal areas you will be sharing these spaces with others, this means everybody is
responsible for kitchen, lounges and bathrooms. This requires you to be considerate of each
other and share the facilities and tidying up.12 / MASSEY HALLS- AUCKLAND
MASSEY HALLS - TE ÖHANGA VILLAGE
AUCKLAND HANDBOOK
Living Together
LEARNING TO LIVE TOGETHER WILL BE A BIG PART OF YOUR
EXPERIENCE, SO HERE ARE SOME TIPS:
Learn people’s names,
it makes them feel special
Respect people’s personal space, they will do the same for
you.
Clean up after yourself in common areas, a clean environment
goes a long way.
Be mindful when cooking and preparing food, we all have
different tastes.
Think of others before making a lot of noise, whilst you may
have a day off, someone may have an assignment to complete.
IF YOU HAVE ANY ISSUES OR CONCERNS PLEASE CONTACT YOUR RA
OR THE THE RESIDENTIAL LIFE COORDINATOR IN STUDENT CENTRAL.MASSEY HALLS AUCKLAND
MASSEY HALLS - -AUCKLAND
TE ÖHANGA VILLAGE//13
HANDBOOK 13
LIVING AGREEMENTS
A living agreement will help you and other residents to create a set of community living
expectations for you all to live by.
A staff member will facilitate this once you move in, but it is your responsibility to
implement.
COMMUNITY LIVING EXPECTATIONS WILL INCLUDE:
Sharing the kitchen and bathrooms
Food
Cleaning and cleanliness
Rubbish and recycling
Respect, boundaries and safety
YOUR WELLBEING
Your wellbeing is important to us, so do let us know if you become ill, have an accident
or have any medical issues, so that we can put the support in place.
We are aware that university life may trigger feelings of anxiety, frustration, or distress.
Being involved in your community can help you overcome some of these feelings.
We encourage you to talk to your RA about the support available to you.
Massey University has a great team of counsellors and advisers to help you thrive in
your daily life.14 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Good hall/flatmates take
care of each other!
If you haven’t heard from or seen
someone in a couple of days, make
sure you try to check in with them and
if you can’t reach them, contact us!
M: 027 222 8242 / E: accommodation.auckland@massey.ac.nzMASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 15
Consent
We have an expectation that you will show respect, care, concern and consideration for others,
be responsible for personal health and safety and will not take part in any activity which places
yourself or others at risk. This is an environment where relationships are based on clearly
expressed consensual choices
Resource sourced from Family Planning, NZ16 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Your Facilities
TE RITO
This is the village social hub which is open from 7am – 11pm each day.
In Te Rito you will find:
• Reception • Games room with pool table, table
• Study room tennis, Xbox one and Playstation 4
• Music room
• Lounge with sofas, sky tv
and board games • Patio area with outdoor BBQs
• Vending machines with snacks • 24/7 Laundry
and drinks • Basketball hoop
• Casual dining area • Board games
CAR & MOTORCYCLE PARKING
Limited car parking is available within Te Öhanga Village at the cost of $125
per semester. If you would like to have your own allocated car space, please contact
Reception.
BICYCLE STORAGE
Bikes are not permitted within the buildings, you will need to store it in the bike rack outside
Te Rito.
DINING HALL
If you have purchased a meal plan, your evening meal is served in Food For Thought
(Te Wähanga Kai - place of food) situated in Student Central.
Breakfast and Lunch meals can be purchased from Food For Thought, or Browse Cafe.
You will need to use your student ID card to purchase your meals.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 17 INTERNET Internet is provided throughout Massey Halls - Te Öhanga Village through our provider Vistagate. Phone: 0800 847824 Email: help@vistagate.com Fair Use Policy (“FUP”) It is important to Vistagate that all customers are able to access the service and get the best possible experience. For this reason, and to ensure a quality service, a Fair Use Policy applies to our plans where your usage can affect that of other customers. Your use of the Services is subject to this FUP, your use must be reasonable and not excessive, as reasonably determined by us by reference to average and/or estimated typical customer usage of the Service. Vistagate may take action if they become aware that you have breached this Fair Use Policy by engaging in Improper Use or Excessive Use of Services (full terms are defined https://vistagate. com/fair-use-policy/) IRONS & IRONING BOARDS Apartments: An iron and ironing board is stored in your cleaning cupboard. Halls: There is an ironing board and iron available in the laundry for use. Studio Units: There is an ironing board and iron available in the laundry for use. LAUNDRY
18 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE LAUNDRY Situated at Te Rito, with 24/7 access. Washing machines $3.00 Dyers $3.00 Payment made via monitor using ethpos or credit card. You will need to bring your own washing powder. You can see when machines are available or when your washing has finished via our montior link www.laundrymonitor.massey.ac.nz LOCK OUTS, KEYS AND ACCESS FOBS You'll find a lanyard in your welcome pack useful for holding your keys and access fob. Please be very careful not to lose, as you will need to pay to have them replaced. Replacement keys can cost up to $380. LOCK OUT ASSISTANCE AND CHARGES OFFICE HOURS: 09 213 6555 ($10.00) Monday - Friday 8am - 6pm Saturday & Sunday 9am - 1pm AFTER HOURS: 021 160 1853 ($25.00) Monday - Friday 6pm - 11pm Saturday & Sunday 1pm - 9am MAIL All mail and parcels are delivered to Reception, general mail is placed in the mail boxes alphabetically. You will be notified via email to come and collect any parcels that arrive for you. See page 36 for mail address. MAINTENANCE AND HAZARDS If you notice any damage, hazards or something that needs repairing, please report immediately through the online portal https://portal.clv.co.nz/StarRezPortalX/MASV/ MATTRESS HIRE If you have a guest staying over, then you can hire a mattress for $4.00 from Reception. SMOKING AREA Massey University is a smoke free campus, however there is one designated smoking shelter for those of you that do smoke which is located at the far side of the car park behind Weka Hall. VACUUM CLEANERS Apartments: These are provided and stored in your cleaning cupboard. Halls: These are situated outside the RA Cupboards on the lower level floor of your hall. Studio Units: Available at Reception during office hours. Student ID card is required. Please ensure you empty the bag regularly.
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 19
Sustainability
We have been working hard to improve RECYCLING
our impact on our community and the
We all know how to recycle correctly don't
planet by implementing sustainabilty
we? Well it turns out, no, we don't always
initiatives throughout Massey Halls – Te
get it right. So ... we have set up a little
Öhanga Village. We now need you to get
healthy inter hall competition to help us get
onboard.
educated and really good at recycling!
COMMUNITY GARDEN Over each semester recycling results will
be released that shows the ‘percentage
We have our very own community
of recycling achieved’ across all of the
garden situated at the back of Te Rito
halls and apartments. The results are
that you can get involved in. Over the
based on if items recycled in the bins were
year we have fresh produce for you to
correctly recycled. This is a pass or fail
help yourself to.
system meaning if a bin contained ALL
TAKEAWAY CONTAINERS recyclable items except one, then that bin is
‘contaminated’ and fails.
As many of our residents are on meal
plans, we realised that a growing issue Sometimes it can be a challenge making
was the waste being created from high sure your whole hall gets it right every
takeaway container use. We partnered time. The winners of the competition are
up with Catering Services, and now they announced at the end of each semester
offer a discount if you bring your own and the hall/apartment block who gained
reusable container to collect your meal the best recycling results for the whole
and coffee. Thanks to this initiative you semester will be in for a treat..
can now save 20¢ off coffee and 50¢ off
food! LIGHTS OUT
You might have noticed the stickers on the
THRIFT RACK light switches. We were noticing a lot of
We have our very own Thrift Rack in the residents were leaving lights on when they
laundry... take what you want, give what were no longer in use! So our sustainability
you don’t want. The rack is an awesome hall reps got together and put the stickers up
way to reduce what might have ended up to remind residents to switch them off when
as waste when it still had some life in it they’re done. Let's not waste electricity.
and just needed to be re-homed. Please
do not donate damaged goods.20 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 21
Communications
FACEBOOK
We communicate mostly via our Facebook group "Te Öhanga Village 2020".
We will email you the link prior to arrival so that you can add yourselves to the group. Each Hall
has their own Facebook group too which we will add you to once you arrive.
EMAIL
We use your email to tell you things we think you need to know, so it's worth checking
regularly.
TELEPHONE
You will also receive calls from us now and again, so make sure we have your current mobile
number.
HALL GATHERINGS
Each month your hall/apartment community come together for a catch up and some activities.
It's important that you attend these so you don't miss out on what's happening around Massey
Halls - Te Öhanga Village and on campus.
MASSEY APP
Download the Massey App for access to things like
• Your timetable
• How to find your classes
• Events on campus
• Emergency alerts
• Free on the App Store & Google Play Store
NEWSLETTER
Newsletters are produced throughout the year, we will email these to you and post on
Facebook to ensure you keep up to date with what's happening.
FOLLOW US
@teohangavillage22 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Events and Activities
We provide lots of opportunities for all residents to get involved in a variety of events and
activities, both on and off campus throughout the year.
GETTING INVOLVED
We encourage you to get involved as much as possible. One of the best ways to make friends
whilst living in Massey Halls - Te Öhanga Village is to participate in the many events and
activities we arrange. Getting to know other residents is key to having a great experience living
on campus and in the coming years.
Our events range from large to small events, highly social to relaxed events, to ensure we meet
differing social needs.
Your attendance at these events is important to us as it plays a big part in developing our sense
of community.
All our events are advertised on our facebook group Te Öhanga Village 2020, on our TV screens,
event boards, newsletter and Hall Gatherings.
All our off campus trips require payment and booking in advance at Reception.
We are always looking for ideas when it comes to events and activities, so do let the Residential
Life Team know if there is anything in particular that you would like us to organise.
ACTIVITY FEE
All residents have paid an activity fee, which is used to subsidise events and activities, so
again, get involved.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 23
Campus Services
ALBANY STUDENTS' ASSOCIATION (ASA) TE RŌPU TAUIRA O ŌTEHĀ
ASA is your independent students association and provides a range of services to students
such as:
• Administering the Student Hardship Fund
• Advocacy support
• Campus Life activities
• Clubs, societies and cultural groups
Location: Student Central, Level 2 Telephone: 09 213 6066 www.asa.ac.nz
CAMPUS INFORMATION SERVICES - MŌHIOHIO
Assist students with a range of enquiries such as:
• Enrolment
• Fee enquiries and payments
• General enquiries
• Scholarships
• Study link
• Timetables
Location: QUAD A, Level 1 Telephone: 09 414 0800
CAREERS AND EMPLOYABILITY SERVICE - ĀRAHI UMANGA
Our on campus careers and employability advisor can assist you with:
• Career planning
• Career Hub
• CV and interview advice
• Employability and job options
• Exploring career options
Location: QUAD A, Level 1 Telephone: 09 213 621224 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE CHAPLAINCY - MINITA WHAKAPONO Our chaplaincy team can assist you with: • Connecting you to other students • Connecting you with faith communities • Exploring faiths • Prayer and Meditation Location: Massey Business School Building, Level 1 Telephone: 09 213 6449 CENTRE FOR TEACHING AND LEARNING The Centre for Teaching and Learning provides assistance to all students seeking to further develop their learning and writing skills and can offer a wide range of academic assistance such as: • Consultation and assignment guidance • Online workshops throughout the year to assist study available via the website Location: Library, Level 3 Telephone: 09 441 8143 DISABILITY SERVICES If you have a disability and require support throughout your study, they can assist you with: • Accessible course material • Accessing disability services • Additional assistance in exams • Equipment for short term loan • Support for lectures and laboratories Location: Library, Level 3 Telephone: 09 213 6203 FOOD OUTLETS We have a variety of food outlets on campus, offering many options. Browse Café - Library Food For Thought (Te Wähanga Kai - place of food) - Student Central Kebab Shop - The Quad Scholars Cafe - Recreation Centre Sushi Bar - The Quad Coffee Cart - The Quad
MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 25 HEALTH AND COUNSELLING CENTRE - TE WHARE HAUORA & ĀWHINA Whilst living in Te Öhanga Village we recommend that you register at Massey's Health and Counselling Centre. The team consists of nurses, doctors, counsellors, psychologists and dieticians. A registration form is available in your welcome pack. Services consist of: • Applying for aegrotats / impaired performance • Health and medical • Counselling • Wellbeing workshops and groups Location: Student Central, Level 2 Telephone: 09 213 6700 INTERNATIONAL STUDENT SUPPORT - TAUTOKO TAUIRA MANENE From pre-arrival through to departure we have a team to support all our international students. They can assist with: • Admission and enrolment • Medical and travel insurance • Graduate work visa applications • Pastoral care support • International student orientation, • Student visas events, activities and seminars Location: QUAD A, Level 1 Telephone: 09 213 6324 PHARMACY / UNIMART A comprehensive pharmacy service, mail service and a range of convenient grocery items are available. Location: Student Central, Level 1 RECREATION CENTRE T- E WHARE TAPERE Our on campus gym provides a comprehensive range of recreation; sporting, health and fitness activities including: • Group Fitness Studio with a diverse • Physiotherapy Clinic range of classes on offer • Sports Hall • Health and fitness studio • North Harbour Cricket Centre Location: Recreation Centre Telephone: 09 213 6742 STUDIOSITY - ONLINE ACADEMIC SUPPORT • Free, personal study help, that you can access from anywhere. • Unlimited ‘Connect-live’ webchat sessions with a qualified study-skills tutor between the hours of 5pm-2am (NZ time) Sunday-Friday. www.studiosity.com
26 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Your Responsibilities
Successful communal living comes from COMPLAINTS
respecting other people and their property.
If you wish to submit a complaint please
This means understanding that others may
do so in writing to the Accommodation
have different feelings, responses, ways of
Manager.
expressing themselves, ways of doing things
and tolerance levels. You will need to show
respect, tolerance and consideration for CRIMINAL OFFENCES AND CHARGES
others and you should expect the same in Any resident convicted of an offence or
return. facing criminal charges must advise the
Accommodation Manager. If the charges
ABSENCE are serious, this may affect your eligibility to
live in Massey Halls - Te Öhanga Village.
You must sign out using the iPad in Te Rito
if you are going to be away overnight or
longer. ELECTRICAL SAFETY
Your safety is important to us,
ACCOMMODATION FEES therefore all personal electrical items must
be tested.
You are required to pay accommodation
fees for the full period of your residential Don’t worry, we make it easy on you! We
agreement. organise weekly drop-in sessions within the
first two weeks of each semester for you to
BATHROOMS bring your personal electrical items to be
tested and tagged. After that, there will be
You are required to keep the bathrooms
a monthly drop in held throughout the year
clean, tidy and hygienic. After use, please
if you have arrived late or have additional
ensure that the toilet has been flushed, sink
items for testing.
clean, rubbish in bins and any excess
water mopped up. Items that have not been tested and tagged
will be confiscated until they can be tested
COMMUNAL SPACES at the next drop in.
It is important that our communal spaces are Contact the Accommodation Office in
kept clean and tidy. You should consider the Student Central if you have a large item that
impact on others health, hygiene and safety you can’t bring to a drop-in session , so we
when using these areas. can organise a room visit for you.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 27
EVENTS PETS
If you are attending an event you must Unfortunately no pets are permitted to live at
RSVP via Facebook so that we can organise Massey Halls.
enough food, resources and transport. Our
events are for you to enjoy, so make sure you PEST CONTROL
let us know what your suggestions are.
You are required to maintain a high standard
of personal hygiene and cleanliness. You
FRIDGES & FREEEZERS must ensure that food is not left out in/
These are provided for communal use, so we outside rooms/kitchens because it can
strongly advise that you label all your food attract ants and other pests. Any pest
items. It is your responsibility to remove any infestation that is introduced, encouraged,
unused or out of date items. Massey Halls directly linked to poor housekeeping or lack
does not take any responsibility for missing of hygiene will result in charges.
items.
RELEASE OF CONTRACT
ISSUES Only in exceptional circumstances can you
The Massey Halls staff unfortunately can't apply to be released from your residential
be everywhere at once, so we need your agreement , as it is a legally binding
help to address issues. document, this means you are liable for your
fees until the end of contract date.
If you have a personal issue, are worried
about someone, or aware of a behaviour Contact the accommodation office in
breach, then please report it to us so that we Student Central for further information.
can address it. We are contactable 24/7.
We can't help if we don't know! ROOM CAPACITY LIMIT
Bedrooms = 6 people max
MAINTENANCE & HAZARDS
Social Hubs = 12 people max
If you are aware of any hazards or
maintenance, you must report immediately Apartments = 20 people max (social
via the portal www/portal.clv.co.nz/ gathering request required for 8 plus people)
starrezportal
SUSTAINABILITY
MEDICAL / PSYCHOLOGICAL We have worked hard to implement many
You must notify the Massey Halls Services sustainable initiatives over the years to help
if you or another resident has or is our community and planet and we can't
experiencing a medical emergency. If the do this without your help. You must also
emergency is of a serious nature, phone play your part in this role by ensuring you
an ambulance on 111. If you are unsure of reduce your use of things such as electricity,
what action to take contact a staff member water, plastic and waste. Please ensure you
immediately so that the situation can be recycle your items correctly.
assessed.28 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Fire Alarms & Evacuation
FIRE ALARMS AND EVACUATION PROCEDURES
Please do familiarise yourself with the first safety information displayed around Te Öhanga
Village and know your exit routes, in the event of an emergency.
FIRE EVACUATION
If the fire alarm sounds, you must evacuate the building immediately
and proceed to the assembly point which is located on the grass
assembly area outside the front of Student Central. Line up in a
single line in floor or apartment order. Please ensure you know
your room number and apartment.
Ensure you follow all instructions from your Fire Wardens, who will
be wearing orange or yellow vests.
INFORMATION FOR THE 111 CALL
Dial 111
Ask for the fire service
Tell them what is happening (e.g. alarm going off, smell of smoke,
actual fire or suspected false alarm)
Tell them which building it is coming from such as Tui, Pukeko,
Weka, Titoki, Matipo or Tanekaha)
Tell them location: Building Name, Massey Halls - Te Öhanga
Village, Massey University, Gate 1, Albany Expressway, Albany,
Auckland 0632
FIRE ALARM SILENCE BUTTONS
In each social hub within the Halls and in every bedroom there
are Fire Alarm Silence Buttons which can be used throughout the
Village if the alarm is triggered by accident.
You must press these buttons immediately; they will stop the main fire
alarm from activating throughout the building. Do not open any doors.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 29 FALSE ALARMS False alarms resulting in an evacuation of a building will result in a charge for resetting the alarm system (up to $750) and a possible fine (up to $350) if it could have been prevented. FIRE PREVENTION • Open flame candles, burning incense or cooking in your room, is PROHIBITED • Never leave your cooking unattended • Ensure you have read the cooking instructions before using the microwave • Always report unsafe wiring or electrical equipment • Ensure your electrical equipment has been tested and tagged • Do not place any items on the heaters • Keep your hallways and stairwells clear at all times • Smoking is only permitted in the designated smoking area
30 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Community Rules
Massey Halls maintains community standards • Open vessels/drinks are not permitted
that centre on the Massey University student outside of the designated areas such
code of conduct, consideration for others, as bedrooms, bathrooms, hallways, and
safety, resident welfare and the protection of external grounds;
property. • Alcohol can only be consumed during the
By accepting your offer of place and signing permitted hours of Thursday - Saturday
your residential agreement you are agreeing 7pm - 11pm
to adhere to these standards. • The following alcohol is permitted; beer,
cider, wine (excluding casks) and Ready
Te Ohanga Village is not only your home; it is to Drink (“RTD”), and must always be in
also the home of many other residents. We its original container;
intend it to be a happy, healthy and a fun
• All other alcohol is not permitted,
place to live, but the key to achieving this sits
including but not limited to spirits i.e.
with our residents.
vodka, gin, whisky;
Any behaviour, language or material that • Large volumes of alcohol such as
causes offence should not be used and all kegs, mini tankers, crates are also not
residents are reminded to consider the needs permitted;
of others at all times. • Home brew kits or other methods of
producing alcohol are not permitted;
ABUSIVE OR THREATENING BEHAVIOUR • Massey Halls staff reserve the right to
All residents and staff have the expectation of confiscate or request residents to dispose
a safe, peaceful work and study environment of alcohol if they have concerns about
within Massey Halls. Any behaviour the resident’s safety or wellbeing, or the
considered to be threatening or abusive will effect of the drinking behaviour on the
not be tolerated and will result in disciplinary safety and wellbeing of others.
action. • Residents consuming alcohol must
consider the needs of other residents.
ALCOHOL CONSUMPTION Behaviour resulting from the over
consumption of alcohol that disturbs the
• Alcohol can only be consumed in the peace and/or privacy of others will result
following designated areas: Social Hubs, in disciplinary action;
Te Rito Lounge and communal areas in
the apartments and studio units;MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 31
• Consumption of alcohol during CLEANING AND CLEANLINESS
study break and exam times is
We expect all our residents to keep their
not permitted and these times will
bedrooms and communal areas clean and tidy.
be advised to all residents each
Should areas be left in a state of unreasonable
semester;
mess, charges for cleaning outside of the
• Massey Halls staff reserve the normal cleaning schedule will be charged to
right to refer any resident with those responsible.
a pattern of excessive alcohol
consumption to Massey Health and
Counselling Centre, and/ or, the CRIMINAL OFFENCES AND CHARGES
resident’s parents or guardians may Any offences that are criminal in nature maybe
be contacted if there is a concern referred to the Police. The possession of
about the safety and wellbeing of the weapons or firearms by residents or their guest
resident; within Massey Halls is forbidden.
• Intoxicated guests or visitors are not Any resident convicted of an offence or
permitted within the Massey Halls facing criminal charges must advise the
and will be asked to leave; Accommodation Manager. If the charges are
• Massey Halls staff reserve the serious, this may affect the residents eligibility
right to confiscate and destroy any to live at Massey Halls.
alcohol being consumed outside of
the permitted hours and/or the
DANGEROUS AND HAZARDOUS SUBSTANCES
designated areas;
Residents are not permitted to have or use
• Residents, aged under 18 years, are
hazardous substances such as chemicals,
not permitted to consume alcohol
spray paints, butane lighters, or fluid solvents
under any circumstances;
within the Massey Halls. Damage caused by
• No recreational or illegal drugs paint, glue or varnish to any carpet, floor on any
will be allowed under any area within the Massey Halls will be charged to
circumstances. the resident concerned, or where the resident
responsible cannot be identified, in accordance
with Collective Responsibility.32 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
DAMAGE AND VANDALISM HARASSMENT & BULLYING
The costs for any damage to property All harassment complaints will remain
caused intentionally or as a result of a confidential and it is the complainants
resident or residents’ [or their guest(s)] decision about how the issue will be
reckless behaviour, will be charged to those investigated. Harassment complaints can be
responsible and they will be subject to handled in a variety of ways. Please report
disciplinary action. Where an individual or any harassment issues and bullying to the
group of residents do not claim responsibility Accommodation Manager.
for damage within or in the immediate
surroundings of Massey Halls, or cannot INITIATION CEREMONIES, HAZING AND PRANKS
be identified through investigation, the Such activities are not common or accepted
cost of repair (restitution) will be borne practice in New Zealand universities and are
by the residents of Massey Halls - Te not permitted in Massey Halls. Any resident
Öhanga Village concerned (see collective found to be participating or organising
responsibility). initiation ceremonies, hazing or pranks of a
coercive or potentially dangerous nature will
FIRE SAFETY be subject to disciplinary action.
Candles, incense and oil burners are not
allowed in the rooms, apartments or studio NOISE
units for fire safety reasons. Fireworks and All residents should be particularly mindful
firecrackers are not permitted on university of the noise generated from normal activity
grounds or in Massey Halls. such as small gatherings, watching movies,
The unwarranted discharge of, or tampering playing computer games, making late night
with, a fire extinguisher, fire hose or fire phone calls or returning late at night.
detector is a serious offence and can result Appropriate levels of noise and numbers
in serious harm. Any resident or their guest(s) of people in a room at one time will be
found to be tampering with fire extinguishers, monitored by Massey Halls staff as required.
hoses, detectors (sprinklers, smoke and heat)
or doors will face instant fines, and will have Residents must not cause excessive or
to pay costs for any damage caused, Fire unreasonable noise between
Service callout fees, and may face criminal 10pm - 7am Sunday to Wednesday 11pm -
proceedings. 7am Thursday and Saturday
• Ensure when cooking that you are using
the cooking appliances correctly
• Close the door when cooking
• Always attend to your cooking
• Do not cook in your bedroomsMASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 33
PORNOGRAPHY AND INDECENT EXPOSURE SMOKING AND VAPING
Any material that is pornographic is not A smoking shelter is available for those that
permitted within the communal areas of choose to smoke and vape and is located at
Massey Halls or in your room if visible to the far end of the car park behind Weka Hall.
others. This includes materials such as
posters, videos, DVDs that are gratuitous Smoking and vaping outside of this
or explicitly sexual in nature or material designated area will be subject to
that is offensive. disciplinary actions.
Indecent exposure is a criminal offence
and will be subject to disciplinary action
SOCIAL GATHERINGS
and/or referred to the Police. Intoxication All social gatherings of more than 8
is not an excuse for indecent exposure. people (including flatmates) must have the
Urinating in public will be dealt with as approval of the Accommodation Manager.
an act of indecent exposure. Residents must apply by completing a social
gathering request form, available from the
accommodation office.
RACISM & DISCRIMINATION
Racism and/or discrimination of any form
is not tolerated in Massey Halls.
UNAUTHORISED AREAS
For your safety and the safety of others,
residents are not permitted on any roof
RIGHT OF ENTRY ledges or balconies, and must not use any
Massey Halls staff, Security and windows for entering/exiting Massey Halls
contractors have the right to enter your buildings. You will not be permitted to sit or
room, apartment or studio unit at any climb on any balustrades, or enter any plant/
time for any of the following reasons: electrical or cleaning cupboards.
• If there is an emergency or there is a
reason to believe that someone is in
clear or imminent danger
• If there could be a possible breach of
the rules by you or a guest
• If there is a requirement for
maintenance or;
• For the purpose of routine room
inspections34 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
Disciplinary
DISCIPLINARY PROCEDURES DISCIPLINARY PROCESS
When an incident occurs within Massey Breaches of these rules are generally
Halls - Te Öhanga Village involving managed by the Accommodation Manager;
residents, the Massey Halls staff will lodge a however, there are a number of other
report with the Accommodation Manager. disciplinary processes that may be followed
if deemed appropriate. Generally, this will
Residents involved will be contacted for a depend on the particular incident, the rule
meeting. breached, the degree of seriousness of the
incident, or outcome of the incident.
After investigation, if Massey Halls - Te
The discipline systems include:
Öhanga Village rules and regulations have
• Massey Halls discipline system;
been breached or the incident involves
criminal acts, further disciplinary action may • University harassment process;
be taken. • Wider University Disciplinary processes;
• Security and traffic processes; and/or
The Massey Halls disciplinary process is
• Referral to the Police.
designed and operated in adherence to the
principle of natural justice. This principle
requires:
SANCTIONS
Any sanction will be determined by the
1. The respondent must be given notice of assessment of the seriousness of the
the behaviour or incident that is thought incident, possible sanctions include, but are
to be a problem, and the resolution not limited to:
process to be used to address the
• Verbal warnings;
behaviour/incident;
• Written warnings;
2. The respondent must be given the
• Imposition of community service;
opportunity to respond to the information
and put forward their version of events; • Fines;
and • Confiscation of items;
3. The decision made must be done so • Retraction of privileges, such as no
impartially, honestly and without bias. guests permitted;
• Trespass notices;
• Behaviour contracts;
• Suspension from Massey Halls;
• Eviction.MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 35
EVICTION COLLECTIVE RESPONSIBILITY
Eviction occurs in rare circumstances, and Collective responsibility means that
as a last resort. Residents are normally where there is a cost of damage outside
given 24 hours to vacate the premises; of fair wear and tear, or where excessive
however, in extreme circumstances cleaning is required, where no individual(s)
removal from the Massey Halls may have come forward to take responsibility
be immediate. Evicted residents must after investigation, then the responsibility
return their keys to staff and they becomes the collective responsibility of
may be trespassed, depending on the all the residents of the building, floor, or
circumstances. Evicted residents remain apartment in which the damage, loss or
liable for their accommodation fees up cleaning occurs. The full cost is billed on a
to the date the adjudicator sets for the pro-rata basis.
termination date, to a maximum of 10
weeks. APPEALS
If you want to appeal a sanction, you can
URGENCY PROVISIONS do so within 5 working days in writing to the
If a student is deemed to pose a risk to Associate Director of Student Services.
themselves, others, and/or the property,
the University may require the resident’s
contract to be terminated and will assist in
ensuring an alternative plan is in place. In
these circumstances the guarantor may be
expected to assist.36 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
EMERGENCY PROCEDURES
KNOW WHAT TO DO BEFORE AN EMERGENCY HAPPENS
Dial 111 for Emergency Services
EMERGENCY PROCEDURES
(Fire, Ambulance, Police) if required
IF YOU HAVE SECURITY CONCERNS ON CAMPUS:
Dial your Massey Security Team helpdesk
KNOW WHAT TO DO BEFORE A DISASTER STRIKES
0800 MASS 50 (0800 6277 50) – 24Hrs / 7 Days a week
• ActDial % 111
on evacuation for
alarm Emergency
or instruction Services
from Massey Wardens.
• (Fire, Ambulance,
FLUORESCENT Police)
VESTS identify Massey if required.
Wardens.
• For more information on emergency management at Massey refer to: www.massey.ac.nz/emergency
For campus or security concerns:
% 0800 MASS 50 (0800 6277 50) or,
• To keep updated following an emergency refer to the Massey University Homepage, and Massey on:
Dial
https://www.massey.ac.nz masseyuniversity @MasseyUni
Albany ext. 43100 | Manawatü ext. 85030 | Wellington ext. 63333
• To receive emergency alerts direct on your smart phone from Massey down load the Massey App:
• the
Scan ActQRonCode
evacuation alarm“Massey
below or search or instruction
Uni App’ from Wardens.
on www.massey.ac.nz
• QR
SCAN Wardens are
CODE TO GO TO identified
MASSEY APPby FLUORESCENT
WEB PAGE VESTS and/or HARD HATS.
• For more information on emergency management at Massey
refer to: www.massey.ac.nz/emergency
• To keep updated following an emergency refer to
the Massey University Homepage, and Massey on:
EVACUATION PROCEDURE
FIRE
EARTHQUAKE
SEVERE STORM / TORNADO / FLOOD
TSUNAMI
THREATS OF HARM / ACTIVE ARMED OFFENDER
BOMB THREAT / SUSPICIOUS PACKAGEMASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 37
BUILDING EVACUATION
UPON HEARING THE EVACUATION ALARM OR ON INSTRUCTION:
• Evacuate the building IMMEDIATELY via the nearest safe fire exit.
• Take your keys, cellphones, bag and wallets only if they are in reach.
DO NOT go back to get personal items.
• Follow the instructions of the Massey Wardens at all times – assist people with disabilities if asked.
• If you need help to get out, wait in the smoke stop lobby or stair landing until help arrives.
• Guide your visitors out of the building.
• Move quickly and calmly – keep noise to a minimum.
• DO NOT use lifts. DO NOT carry food or drink.
• Merge (like a zip) in the stairwells with occupants from other floors.
• Assemble at the designated assembly point.
• Advise a Massey Warden if anyone you know is unaccounted for.
• DO NOT re-enter the building until the Massey Warden has given the ALL CLEAR.
Re-entry may take some time.
AFTER HOURS ALL BUILDING ALL CLEAR
OCCUPANTS MUST: • Remain at the Assembly Area until the
• Be prepared to act as Warden. Massey Warden announces the
ALL CLEAR.
• Know the location of the nearest fire
alarm call point, emergency exit, fire • If the Fire Alarm stops, it does not mean
alarm panel and assembly areas. the emergency is over.
• Make a % 111 (Fire) call. • Normal routine may resume once the
ALL CLEAR is received from a Massey
• Check their floor is clear and report to Warden.
the fire alarm panel to await the arrival
of the Emergency Services.
EVACUATION PROCEDURE38 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
FIRE
IF YOU SEE, SMELL SMOKE OR SUSPECT A FIRE
• If safe, confine/contain the fire.
If safe rescue/ 1. Activate alarm • Use fire fighting equipment only if trained and
remove persons 2. Shout FIRE! FIRE! FIRE! competent to do so.
in immediate to warn others. • If safe to do so, turn off power to machinery
danger. 3. Call % 111 (Fire). or gas supplies
• Close doors after exiting the area.
• Walk, do not run, to the nearest safe exit. • If you have to open a door and cannot see if the
• Do not push or crowd. other side is safe, use the back of your hand to
check for heat from the bottom to the top of the
• Merge like a zip with occupants from other floors.
door. If hot, do not open the door. If not hot, open
• Do not use lifts. the door slowly standing behind and to one side.
• Do not carry food or drinks. • Proceed to designated Assembly Area.
DURING A FIRE
• If there is smoke: get on your hands and knees and crawl low and fast to escape smoke.
The smoke will be hot and poisonous, and if you breathe it in, it can kill you.
• Remember: Get Down, Get Low, Get out.
• If you can, close doors behind you to stop the fire spreading.
• If you cannot get out of the building: close the door of the room you are in and put a towel or other
meterial under it to stop the smoke coming in. Go to the window and yell ‘FIRE! FIRE! FIRE!’.
Wait for help.
• If you cannot open a window: (if it has security stays, for example), consider using a chair or other
furniture to break the glass. Use something to cover any remaining sharp pieces of glass to escape
unharmed.
• As soon as it is safe, call % 111 (Fire) immediately from a mobile phone or other Massey phone.
• Once you are out of the building, stay out.
• Proceed to the designated Assembly Area.
• Remember to let the Massey Wardens know if there is anyone missing. They will alert the arriving
Firefighters and Emergency Services.
FIREMASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE / 39
EARTHQUAKE
DURING AN EARTHQUAKE
DROP where you are, onto your hands and knees. This position protects you from being knocked down and allows
you to stay low and crawl to shelter if nearby.
Take COVER under a sturdy desk, table or other furniture. Protect your head and neck with one arm and hand.
• If a sturdy table or desk is nearby, crawl underneath it for shelter
• If no shelter is nearby, crawl next to an interior wall (away from windows)
• Stay on your knees; bend over to protect vital organs
HOLD on until shaking stops
• UNDER SHELTER: hold on to it with one hand; be ready to move with your shelter if it shifts.
• NO SHELTER: hold on to your head and neck with both arms and hands.
Do not run outdoors. Do not use elevators. Follow any directions from Massey Wardens
DURING AN EARTHQUAKE IF YOU:
ARE OUTSIDE: Drop, Cover and Hold. Protect your head and neck. Move to an open clear area if safe to do so. Avoid
falling hazards.
IN A VEHICLE: Pull over and stop in clear area. Avoid overpasses, power lines and structural hazards.
Stay in your vehicle.
Do NOT run outside during an earthquake.
It is frightening to stay in a building immediately after an earthquake but it is much safer than immediately going
outside.
An earthquake is not like a fire. You do not have to evacuate a building straight away unless it is showing obvious
signs of distress.
When you eventually evacuate, do take your wallet, coat, bag, etc. You are more vulnerable if you leave those things
behind.
An evacuation assembly area in case of fire might not be appropriate after an earthquake. Glass and masonry falling
into streets cause casualties. Large open areas with no tall buildings, power lines or other hazards immediately
adjacent are best. It is often better to remain in your building until a safe route out has been found.
EARTHQUAKE40 / MASSEY HALLS AUCKLAND - TE ÖHANGA VILLAGE
SEVERE STORM / TORNADO / FLOOD
Stay informed on local weather updates. Listen to your local radio stations,
as Civil Defence and Emergency Management authorities will be broadcasting
the most appropriate advice for your community and situation.
WHEN A STORM WARNING IS ISSUED AND DURING A STORM
• Secure, or move indoors, all items that could be blown about and cause harm in strong winds.
• Close windows, external and internal doors. Pull curtains and drapes over unprotected glass areas to
prevent injury from shattered or flying glass.
• If the wind becomes destructive, stay away from doors and windows and shelter further inside the
house.
• Do not walk around outside and avoid driving in a storm.
• Power cuts are possible in severe weather. Unplug small appliances that may be affected by
electrical power surges. If power is lost, unplug major appliances to reduce the power surge and
possible damage when power is restored.
TORNADOES
• Tornadoes sometimes occur during thunderstorms in some parts of New Zealand.
• Alert others if you can.
• Take shelter immediately. A basement offers the greatest safety. If underground shelter is not
available, move to an interior room without windows on the lowest floor. Get under sturdy furniture
and cover yourself with a mattress or blanket.
• If caught outside, get away from trees if you can. Lie down flat in a nearby gully, ditch or low spot and
protect your head.
• If in a car, get out immediately and look for a safe place to shelter. Do not try to outrun a tornado or
get under the vehicle for shelter.
DURING A FLOOD OR IF A FLOOD IS IMMINENT
• Stay out of flood water – it will conceal underwater hazards and can be contaminated with sewage
and/or chemicals.
• If you have a disability or need support, make contact with your support network.
• If at home, put your household emergency plan into action and check your getaway kit. Be prepared
to evacuate quickly if it becomes necessary.
• Where possible, move pets inside or to a safe place, and move stock to higher ground.
• Do not attempt to drive or walk through flood waters. Consider your route home and if it will be
flooded.
SEVERE STORM / TORNADO / FLOODYou can also read
