METROSTAR CULTURE GUIDE 2021 - 2021 METROSTAR SYSTEMS, INC - ALL RIGHTS RESERVED
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MetroStar
Culture Guide 2021
© 2021 MetroStar Systems, Inc. – All Rights Reserved
from our co-founders
Since MetroStar was founded, we understood that a core
component of success as a company would rely on creating
a culture and a brand based on a shared passion, vision,
and courage to disrupt the IT landscape. This culture is
what continues to inspire us as we have grown from a team
of 3 to nearly 300, and it binds us with a shared sense of
curiosity, creativity, and confidence.
As MetroStar continues to grow, our technologies,
services, and approaches will constantly evolve to enable
transformation. The essence of #MetroStarCulture is our
we lco me
collective desire to solve complex IT challenges, build
innovative solutions, and create world-class services with
the best people in the industry.
Our hope is that you will see the fingerprints of your
contributions on our ever-expanding culture, and that you
will always feel empowered to grow, learn, and achieve
extraordinary things during your time here.
Sincerely,
Ali Reza Manouchehri
Chief Executive Officer & Co-Founder
Robert J. Santos
President & Co-Founder
© 2021 MetroStar Systems, Inc. – All Rights Reserved 2
who is MetroStar?
Mission Statement 4
At a Glance 5
Corporate Overview 6
Our Story 7
table of what we believe
Our Culture Code 8
contents Behaviors We Seek
life at MetroStar
9
Welcome Aboard 10
Balanced Life 11
Workplace Perks 12
Benefits 13
MetroStar Cares 14
a year in review 15
“
We’re a dynamic, innovative team.
New skills, new ideas, and new DNA
drive a new path forward for growth
“
across all levels of the organization.
© 2021 MetroStar Systems, Inc. – All Rights Reserved 3
Our value-focused DNA
has made us one of the
fastest-growing technology
providers in our industry. DO EPIC
SH*T
mission: Our Partnership with the
A p assio n f o r o ur Leukemia & Lymphoma Society
Our People
p e o p l e. Val u e f o r are Super Cool
o u r cu sto mers .
Our CEO HQ Patio
Chief Barketing Officer Happy Hour
Ali Reza Manouchehri
Wesley Wheaten
MetroStar CARES
Toys for Tots
“
Culture doesn’t just happen. It’s a conscious,
Our Co-Founders
calculated investment across all levels of the
organization to nurture and provide human
“
Robert J. Santos & Ali Reza Manouchehri
capital with the resources to thrive.
© 2021 MetroStar Systems, Inc. – All Rights Reserved 4
our customers
w hat y o u c a n t el l
Defense & Intel y our f r ien d s :
U.S. Air Force
U.S. Army I work with government
U.S. Marine Corps agencies to solve some of
U.S. Navy their toughest IT and business
challenges. Together, with my
Civilian & Homeland team, we are transforming the
Department of Homeland Security way the government delivers
Environmental Protection Agency
digital services to citizens,
Federal Housing Finance Agency
General Services Administration
military, and our partners to
Internal Revenue Service provide a more perfect union.
U.S. Census Bureau
U.S. Department of Agriculture
U.S. Department of Justice
U.S. Department of State
U.S. Department of Treasury
U.S. Peace Corps
Health & Non-Profits
American Armed Forces Mutual Aid Association
New York City Health + Hospitals
NIH IT Acquisition and Assessment Center
Pacific Northwest National Laboratory
U.S. Department of Health & Human Services
© 2021 MetroStar Systems, Inc. – All Rights Reserved 6
Our story began by creating tools that empowered
developers to build faster solutions across the World
Wide Web. Today, our teams support dozens of agencies,
hundreds of thousands of users, and millions of citizens.
9x Awardee
© 2021 MetroStar Systems, Inc. – All Rights Reserved 7
our culture code
A set of 11 virtues that glues and reinforces our business.
Be Yourself Be Trustworthy Be Balanced Be Empowered
Your unique skills, passion, Never be in a crisis of Work hard, play hard. Leave Never let the flames die
and ideas are welcome and trust. When pressure and time to celebrate and give down and remain fearless
important to our growth performance collide, you yourself the fresh air and
NEVER cut ethical corners sunlight you need to grow,
thrive, and be healthy
Be a Big Thinker Be Ready to Be Collaborative
Think and act big in Walk the Talk We love winning, but winning is
everything you do to drive At times you need to roll up a team effort, there’s no room
growth for yourself, your your sleeves and lead by for jerks here
team, and our company example
Be Quality Driven Be Open Be Kind Be Innovative
Be relentless about quality Be open to all ideas and Good thoughts, acts, and words Be ready to demonstrate
in everything you do raise up the best ones to build the future. Kindness to value, metrics, and
the top others is a boomerang that comes new ideas across your
back to you responsibilities
© 2021 MetroStar Systems, Inc. – All Rights Reserved 8
Gratitude Confidence
You acknowledge the goodness of life – You thrive on challenges
see the positives in events, experiences, and are the relentless
and the people around you. achiever.
behaviors Rigor Honesty
we seek
You do not seek comfort and get excited with You believe in honor, character, morality,
the uncomfortable. You assess information, and honesty at all times. You stand behind
gain understanding, and use your knowledge your word and take pride in your work.
to empower better decisions and outcomes. Your team and clients’ trust is paramount.
Our behaviors
reinforce our
mission
Agile & Adaptive Curiosity
You believe in continuous improvement You strive for greatness you obsess
and your desire and dedication to evolving over teaching yourself new things and
(ourselves, company, and our community). embracing new ideas.
Dependable Teamwork
“
Culture is the collective behaviors
of everyone in the organization.
“ You are responsible, reliable,
trustworthy, and always on-time.
You appreciate diversity, have respect
for one another, and believe in open
Our behaviors help bring to light You keep your promise and are true communication and support of your team.
our people’s potential. to your word. You work with a singular goal...Winning!
© 2021 MetroStar Systems, Inc. – All Rights Reserved 9
create connections
Starting a new job can be intimidating. It’s important for us to
help our new people successfully navigate their transition by
providing a number of resources including a designated mentor,
team meet and greets, and a 90-day road map custom-tailored
by your manager to navigate this transition.
communicate
Look out for regular communications like our monthly
Mashup, a newsletter with the latest on what’s happening in
the company. Use Microsoft Teams to help stay connected
welcome
with your co-workers or to find instant news in our Corporate
Communications channel. On Wednesdays, tune in for our
Weekly Huddle, a forum where we keep employees up-to-date
aboard
with corporate news from tech topics to critical updates. We
celebrate all things big and small and strive to foster a sense of
community across the organization. These components of our
communications are an essential way of staying connected to
those we care about the most, our people.
don’t be shy
Our team is committed to upholding their open door policy. Our
technical, operations, and management teams are all ready and
willing to answer any questions you may have.
We also have an ethics line for employees to share concerns
they might be feeling a little shy about.
“
The people I get to work with inspire me “
always be learning to be better every day! MetroStar is on a
Employees have free access to MetroStar University, customized serious growth trajectory, and I’m excited to
career paths, and an Individual Career Development Plan (ICDP) help shape the future of the organization.
with $2,000 per year. Take advantage of these resources, as well
as free courses to continue developing your soft and technical
skills offered throughout the year.
© 2021 MetroStar Systems, Inc. – All Rights Reserved 10We’re proud of our Sensible PTO program. It’s our way of
reaffirming to our people that we value their contributions
within the workplace and their ability to refresh outside of
the workplace.
To keep the “Sensible” in Sensible PTO, make sure you
plan ahead
Keep open communications with your manager
balanced
Keep open communications with your team
act responsibly
life
Don’t disregard deadlines
Make sure your deliverables are met
Help your team plan for your PTO
refresh
Go on vacation
Share your awesome pictures with us
Come back with fresh ideas!
“
The culture is great – employees are open
and collaborative and there are a number of
company-organized events each month to
“
promote healthy lifestyle and work-life balance.
© 2021 MetroStar Systems, Inc. – All Rights Reserved 11look forward to
Working with Talented Employee Morale
Colleagues Activities
Open-Source Tech Conferences
Communities and
Sandboxes
We’re a company of
builders, technologists,
artists, and everything
Team Building Events Community Service
in between. We know
Activities that the best teams are
ones where different
backgrounds come
together to power change.
“
The people that work here are passionate about “
what they do, extremely skilled in not only their fields,
but others as well. My team cares about me as a
professional within my career not only the bottom line.
© 2021 MetroStar Systems, Inc. – All Rights Reserved 12benefits
Cost-Shared Employer Paid Health Savings Account Life Insurance + AD&D
Medical Plans Dental + Vision
Short & Long-Term Employee Assistance Dependent + 401k + Employer
Disability Program Healthcare Flexible Matching
Spending Accounts
Commuter Benefits Legal + Identity Theft Accidental + Critical Pet Insurance
Protection Illness Insurance
© 2021 MetroStar Systems, Inc. – All Rights Reserved 13focus areas of MetroStar CARES
We pledge to drive positive change for our employees and our communities
by investing profits into people to build a better tomorrow.
Learn more about CARES in our brochure.
Health & Humanitarian Education & Empowerment Hometown Heroes
Building a better tomorrow through Inspiring the next generation of Thanking the every day heroes and
strategic investments and partnerships technologists, entrepreneurs, veteran communities for their sacrifices
and leaders
© 2021 MetroStar Systems, Inc. – All Rights Reserved 14will you sign our yearbook?
January February March April
May June July August
September October November December
© 2021 MetroStar Systems, Inc. – All Rights Reserved 15that’s a wrap
MetroStar’s brand is a
reflection of our people and
culture – unified in purpose
and passion. Our story and
our culture is always evolving,
it’s your turn
and like all organisms, it Inspired to power change? We’d love to
requires care, cultivation hear from you and have you on our team.
and protection. However our
culture’s growth depends on
recruiting@metrostar.com
dedicated people, diverse
views, and innovative ideas. metrostar.com/join-us
What you build today, will
define the kind of company
MetroStar is tomorrow.
© 2021 MetroStar Systems, Inc. – All Rights Reserved 16© 2021 MetroStar Systems, Inc. – All Rights Reserved 17
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