MONDAY MEMO - White Hat Login

05/27/2019

             MONDAY MEMO
CONFIRMING GATE NUMBERS
Departing/Connecting Flights
We received a lot of feedback with regards to the email Meagen sent out about
confirming flight information and would like to share some of the great
suggestions we received.
     Always look at the number on the boarding pass, not just the concourse
       letter
     You can refer to your orange lanyard card to confirm what concourse a gate
       is in
     Ask if it is a Domestic, International or US flight
     Confirm the destination, if they are connecting and which airline they are
       travelling with
     If you are a new volunteer or would like a refresher, buddy up with another
       volunteer or contact the White Hat Team office to set up a tour or shadow
       shift with a GO Team member
If you notice the FIDS screens are showing the incorrect concourse for departing
flights, please notify the IOC (Integrated Operations Centre) at 403-735-1300 x5.

YYC OPERATIONAL UPDATES
Congratulations to WestJet for launching service to Paris
WestJet officially began its four times weekly non-stop service to Paris on another
one of its new Dreamliners, marking a historic day for YYC!
Air Canada Announcement
Air Canada announced today it is in exclusive talks to buy Transat AT Inc. for
approximately $520 million, or $13 a share.
    You can read Air Canada’s media release at:
      https://aircanada.mediaroom.com/2019-05-16-Air-Canada-enters-into-
      Exclusive-Agreement-with-Transat-A-T-Inc-to-pursue-a-Combination-of-the-
      two-Companies
    Transat AT Inc;’s media release is at: https://www.transat.com/en-
      CA/corporate/media/news-releases/124223
Out of Order Club Carts
If you see an Out of Order sign on a Club Cart, please do not operate the vehicle
as this could result in the cart failing in the path of passenger flow. If you are
unsure if it has been reported please notify the office.

THE NEW WHITE HAT SYSTEM
The new White Hat System goes live Monday May 27. An office member will be
available in the Domestic Volunteer Lounge at different shift start times to assist
with logging in to the system and answering any questions you may have.

pg. 1

05/27/2019

             MONDAY MEMO
COMMERCIAL & RETAIL
Travelex Open at 0600
Travelex will now open at 0600 in the International Arrivals location – and will
continue on until June 30 until 7-11 opens who will have the pre-paid credit cards
that can be purchased via US dollars.

WHITE HAT VOLUNTEER EVENTS
GO Team Refresher Training
If you are a GO Team member and have not yet attended one of this year’s
Refresher training sessions please contact the office. Our next sessions will be
held:
Wednesday June 5 – 10:00-12:00             Sunday June 16 – 10:00-12:00
TEVOP (Club Cart) Safety Refresher
Ongoing throughout the year
Club Cart Driver Training
Once you have a volunteered with the program for six months you are eligible for
Club Cart training. If you are interested and hold a valid Alberta’s driver’s license,
please notify the office and we will set up training for you.

RAIC PROCESS
If your RAIC is going to expire within the next two months, please call the office to
discuss next steps. When you come in to fill out the forms for your RAIC renewal
you will need to bring in the following to complete the paperwork and show to
members of the pass office.
     Passport
     Birth Certificate
     Canadian Citizenship
Please keep in mind that security processes and procedures at Transport Canada
are becoming tighter every year. This means that things we were able to do when
completing RAIC application forms 5 years ago may no longer be allowed. The
application process can take time but we are here to help you through it so please
be patient and we will get through this together!

KUDOS
From a Guest
“Three cheers for your magnificent White Hat airport volunteers. We came through
on May 3 from a flight from the U.S. with a two year old. We were disoriented and
wanted to eat and catch the next flight. The White Hat Volunteers were super
helpful, cheery and just a delight for this tired family of six. So please pass this on
and say THANK YOU for making our three hour stop over pleasant!!”

pg. 2

05/27/2019

              MONDAY MEMO
Congrats to Janet!
When We Were Shadows is a junior high school novel written by Janet Wees, a
White Hatter.
The novel was recently nominated for the Red Maple Non-Fiction Award with the
Forest of Reading, sponsored by the Ontario Library Association. It was chosen as
one of three finalists in its category and subsequently was named Honour Book #1
(second place) in Toronto. The novel has also been shortlisted for the 2020 Rocky
Mountain Book Award.
Click on the below link to read more (Cntrl +Click)
https://www.teamyyc.ca/Home/TabId/55/ArtMID/768/ArticleID/246/White-Hatter-
releases-junior-high-novel.aspx

WHITE HAT TEAM HOURS – these are the hours a member of the White Hat
Team office are at the airport, if you come by and we are out, please call our cell phones if
you need us.

For the week of May 27, 2019 - June 02, 2019
Monday            04:00-18:30        Friday           04:00-18:30
Tuesday           04:00-18:30        Saturday         04:00-18:30
Wednesday         04:00-18:30        Sunday           04:00-19:30
Thursday          04:00-18:30
For the week of June 03, 2019 - June 09, 2019
Monday            07:30-18:30        Friday           07:30-18:30
Tuesday           07:30-18:30        Saturday         08:30-18:15
Wednesday         07:30-18:30        Sunday           08:30-18:30
Thursday          07:30-18:30

TOWN HALL VIDEO LINKS
Cntrl + Click on the links below to view. If you are not able to open please try a
different web browser such as Chrome.
https://www.youtube.com/watch?v=sc9mWxewfs0 - Debbie Stahl (Signage)
https://www.youtube.com/watch?v=1_zpmKSekAc – Dionne Crutchley (PIK)
https://www.youtube.com/watch?v=ZrCn0yxcqD8 – Jackie Onyszko (Safety)
https://www.youtube.com/watch?v=VQ15w3kmZ9w – Kim and Rebecca (Initiatives)
https://www.youtube.com/watch?v=zutDFY7nnSQ – Peggy Blacklock (Initiatives)
https://www.youtube.com/watch?v=6upljHvW4mk – Tim Barnes (Commercial & Retail)

pg. 3

05/27/2019

             MONDAY MEMO
HOT SHIFTS
Please let the office know when absent and when covering a shift. Shifts in RED are HOT
and require extra assistance. When covering a shift, please check in with the team
on duty to see what areas they require assistance.

BAGGAGE TOUR
Our next Baggage Tour will be
held on June 05 from 10:00-
12:00, if you are interested in
attending please email the
whitehatteam@yyc.com and we
will add your name to the draw.
Please only submit your name if
you have not yet attended. We
have received lots of great
feedback about these tours and
know it can get frustrating to
keep trying. Please keep
submitting your name as you
do not want to miss out on this
great tour and your name will
get drawn eventually!!!

pg. 4

05/27/2019

             MONDAY MEMO
TRAVEL ALBERTA
Starting May 1 and up until September 4, Cathy, Michelle and Goldie will be
manning one of three Travel Alberta informational kiosks seven days a week
providing tourism council for Alberta attractions and activities.
The small but mighty team of four, including Heather, their supervisor, will be
mobile to welcome arriving guests based on inbound traffic. The team will be
equipped to answer travelers’ questions while collecting data regarding tourism
demographics.
The kiosk ambassadors, who will sport bright blue or black branded shirts, have
the skill and ability to assists passengers as they have a diverse background in
hospitality and tourism. All three kiosk staff speak Mandarin to assist Chinese
travelers and others. Kiosk locations include; Car Rentals, Meeting Place “B” and
Meeting Place “D”.
When waiting with a club cart for passengers to exit CBSA in International arrivals,
please pull the cart up as not to be blocking the Kiosk and screen which have been
placed adjacent to Bistro on the Bow temporarily for the summer. We appreciate
your cooperation.

CIWA INTERN
We would like to introduce you to Amina. Amina, who grew
up in France is an intern from Calgary Immigrant Women’s
Association who will be here with us over the next nine
weeks assisting the White Hat Team.
Amina - “I’m really glad to be a part of the White Hat Team
and I wish I’ll learn as much as possible from all of you.
Apparently Stampede is going to be very busy so I’ll do my
best to help you all. Thank you for the work that you do, it
really makes a difference. I hope we will have a great time
together.”

pg. 5