MOUNT SINAI HOSPITAL ACCREDITED WITH EXEMPLARY STANDING
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INSPIRATION Mount Sinai Hospital Montreal
MOUNT SINAI HOSPITAL ACCREDITED WITH EXEMPLARY STANDING
Mount Sinai Hospital Montreal (MSH) is ex-
tremely proud to have successfully complied
with 770 out of 772, or 99.7%, of Accreditation
Canada’s evaluation criteria applicable to it,
and achieved the designation of “Accredited
with Exemplary Standing” following a compre-
hensive, rigorous investigation of its perform-
ance against national standards of excellence.
Accreditation Canada is an independent, not-
for-profit organization that assesses the quality
of Canadian healthcare organizations’ practices
and services. This type of evaluation by an in-
dependent third party is mandatory under Que-
bec law. Mount Sinai Hospital Montreal is ex-
tremely proud to have obtained its highest rat-
ing in history and also one of top rankings
among all hospitals in the province of Quebec.
Eight quality dimensions were assessed by Ac-
creditation Canada surveyors, including; col-
laboration with communities, accessibility of
services, safety, work environment, client-
centered services, continuity of services, effec-
tiveness and resource efficiency. This result is
a testament to the quality and safety of ser-
vices provided to our patients by our entire
staff and by our volunteers. Congratulations to
all! MSH Centre Board President, Robert Zittrer and Executive Director,
Michel Amar display Accreditation Canada Certificate
ACCREDITATION CELEBRATION
Proud staff members were surprised with a gastronomical
buffet, live music and a token of appreciation in receiving
99.7% and “exemplary standing”. M.Robert Zittrer,
President of the Board of Directors addressed the staff,
congratulating them on their outstanding work ethic and
care. M. Michel Amar, Executive Director expressed his
thanks and announced that due to our success Mount
Sinai Hospital was granted a 4-year accreditation.
Spring 2013 1 Employee Bulletin
INSPIRATION
EXECUTIVE DIRECTOR’S CORNER
It’s been an exciting couple new locale for the Dalse Room, in turn moving
of months for Mount Sinai the family room to the duplex on Heywood.
Hospital. “Exemplary Sound complicated? Once Snoezelen is in-
Standing and “99.7” has stalled an operational training and an in-service
certainly kept our spirits will be provided. Snoezelen comes from the
lifted even on the tougher Dutch words for explore-sniff and doze. The
days. The additional idea is to provide a relaxing atmosphere while
award of 4 years accredita- stimulation of one’s sense. It has been stated
tion gives us finally a that the Snoezelen approach has a
chance to exhale. While « rehumanizing effect ».
proud of our work and fo- With temperatures warming and spring in the
cused on our role in pro- air it’s time for our annual « Sugaring
viding the best quality of Off Party. » All employees and their families are
Michel Amar, Executive Director
care to our patients let’s invited. Employees eat for free. It will take
remember that now we have reached such a pinnacle place on Sunday, April 14th at 5 p.m. at Érab-
of perfection that we must work hard to maintain and lière au Sous-Bois in Mont-St-Gregoire. As in
if where possible surpass that achievement. Be proud past years transportation is available to and
and continue to strive for excellence! from Mount Sinai by bus. Reserve early! All of
Following repeated requests in our Satisfaction at the details can be found on the hospital bulletin
Work surveys we wanted to provide the staff with one boards.
of their « bigger » wishes; a gym ! The challenge was In closing I would like to remind all staff and vol-
where to build a gym? You may have noticed that one unteers that self-care is extremely important.
of the washrooms near the cafeteria entrance has Dealing with the many challenges you face daily
been converted into a hair salon thus leaving the va- it is important to take care of oneself in order to
cated space downstairs to finally make it happen! Fit- effectively care for others. I would like to re-
ness equipment including treadmills and bicycles will mind you that we hold a staff and volunteer
be installed. Open 24 hours a day. Lockers and showers support group entitled « Support by Chocolate »
are available in the nearby staff lounge. on the last Wednesday of every month. We also
We also found a home for the « Snoezelen Room ”, offer psychological support through our Employ-
which is presently being constructed after finding a ees Assistance Program which is completely
confidential. And of course, your managers are
there to support in any way possible. “It’s not
just about care, it’s about caring…this includes
All labour that uplifts humanity has all of the patients in our care and those provid-
dignity and importance and should be ing the care.”
undertaken with conscientious excellence. Happy Passover and Happy Easter
Martin Luther King, Jr.
Michel Amar
Executive Director
Spring 2013 2 Employee Bulletin
INSPIRATION
CHECK IT OUT! www.sinaimontreal.ca
Mount Sinai Hospital officially launched its redes-
igned, bilingual website. Through the new website,
Mount Sinai aims at providing its patients, their fami-
lies and the general public with up-to-date, relevant
and reliable information on its services as well as pro-
moting its important research efforts. Among the
website’s many new and user-friendly features, pa-
tients will now be able to book their appointments
online.
This initiative is in sync with the Hospital’s strategic
objective to better communicate with its key audi-
ences about its expertise, services and unique ap-
proach to patient care. Ensuring that our current and
future patients have access to comprehensive infor-
CORPORATE VIDEO
mation and user-friendly website is key for our hospi-
tal, and is part of our mission to do more than just An extra feature of the re-furbished website is
treat patients. This new website will support us in this a new Corporate Video along with patient and
goal by putting patients first. family testimonials. It was a challenge reduc-
ing the contents from a few hours to 4 min-
SPEAKERS BUREAU utes. Thank you to each and every staff and
volunteer who participated.
As part of our Strategic
Plan we are re-vamping Each speaker will be assisted with the logistics includ-
and re-launching the ing presentation equipment, background material on
Mount Sinai Hospital the hospital as well as any documents needed for the
Speaker’s Bureau. Ini- speaker’s topic. (i.e. photo copies of presentation).
tially created in the early This is a win-win opportunity for you as the speaker
70’s, the Speaker’s Bu- and for Mount Sinai Hospital. As the speaker, you
reau was a communication tool used to inform gain exposure as well as the experience of public
the community about existing hospital services speaking and this allows the hospital to promote its
and programs, as well as providing information employees through out the community.
to the community about health and well being.
An application form will be sent out within the coming
Our goal today is to give our professionals; clini- weeks to all employees. Kindly take the time to con-
cal and administrative, a challenging volunteer sider your options. Once we receive a potential list of
opportunity to speak at public venues on the speakers we will then begin soliciting possible venues.
topic of their expertise; medical or non-medical.
This does not have to be directly related to the We hope you will embrace this opportunity to show
speakers profession, but does require support your many talents! Further information is available
material attesting to the speaker’s knowledge from the Community Relations and Volunteer Services
on the topic. Department ext 1332.
Spring 2013 3 Employee Bulletin
INSPIRATION
HEART DISEASE AND HEALTHY CHOICES
A health kiosk on Valentine’s Day educated and reminded us of the importance of healthy
choices. Organized by Chudney Pierre-Louis, Coordinator of Staff Health and Ambulatory
Services.
What is Heart disease? Your heart is a muscle that gets energy from blood carrying oxygen
and nutrients. Having a constant supply of blood keeps your heart working properly. Most people think of heart dis-
ease as one condition. But in fact, heart disease is a group of conditions affecting the structure and functions of the
heart and has many root causes. Coronary artery disease, for example, develops when a combination of fatty mate-
rials, calcium and scar tissue (called plaque) builds up in the arteries that supply blood to your heart (coronary arter-
ies). The plaque build-up narrows the arteries and prevents the heart from getting enough blood.
Mount Sinai Hospital’s Respiratory Care work daily with one of the leading causes of heart disease is smoking.
Did you know:
Smoking contributes to more than 37,000 deaths a year in Canada, of which almost 11,000 are heart dis-
ease and stroke-related (29% of all smoking-related deaths are heart disease and stroke-
related). (Canadian Centre on Substance Abuse, Ottawa 2002)
Almost 6,300 non-smokers die each year from exposure to second-hand smoke.
If current rates of tobacco use continue, approximately 1 million Canadians will die over the next 20 years
as a direct result of smoking and second-hand smoke.
(
Canadian Journal of Public Health 2004; 95(1): 38-44.)
Good News:
As soon as an individual quits smoking, the risk of heart disease and stroke begins to decrease.
Within one year of quitting, the risk of dying from smoking-related heart disease is cut in half.
Within 10 years, the risk of dying from lung cancer is cut in half.
After 15 years, the risk of dying will be nearly that of a non-smoker
(Health Canada Statistics 2005)
Mount Sinai has taken the decision over the past few years to focus on healthy choices in the cafeteria. Nutritious
meals and snacks providing a balanced diet and promoting good health are prepared daily. Vending machines now
house complete meals and healthy refreshments. Literature on healthy living is available in the cafeteria.
Proper education on prevention and the management of heart disease is priceless.
Spring 2013 4 Employee Bulletin
INSPIRATION
NEWS FROM THE MSH RESEARCH DEPARTMENT
WIITM NINTENDO GAMING SYSTEM USED AS A THERAPEUTIC TOOL FOR PATIENTS
WITH CHRONIC OBSTRUCTIVE LUNG DISEASE (COPD)
Continued physical activity is essential in the management of
COPD. However, adherence with exercise remains poor. In order
to encourage exercise and promote healthy living, Esther
Dajczman, Clinical Nurse Specialist at Mount Sinai Hospital (MSH),
implemented a pilot study testing the use of a virtual game sys-
tem during in-patient pulmonary rehabilitation (PR). To make this
project possible, Nathan Yang, a student from McGill University
Faculty Medicine working within the Research Bursary Program,
and Rima Wardini, research associate at MSH, were put in charge
of patient enrollment and training throughout the course of the
study.
Patients with COPD at MSH were offered this program as an adjunct to their regular PR sessions. Games
were pre-screened and patients were then offered to play 3 times weekly. The purpose of this study was
to assess safety, feasibility, enjoyment and compliance, with the Nintendo Wii® gaming system.
This study showed that moderate exercise using the Nintendo Wii® was safe, well tolerated and enjoyed
as an adjunct to the in-patient PR program for patients with COPD. This project was in fact so successful,
that many patients undergoing regular PR having heard about the adjunct program, wanted to be included
even when completion of accrual was achieved. In view of the positive results of this study, we would
want to further examine the effects of a virtual game system as compared to usual discharge instructions
on maintaining physical activity following PR. In fact, we believe that this modality may prove useful and
entertaining particularly in the home environment.
Results of this pilot study were presented at pulmonary rounds at both MSH and The Jewish General Hos-
pital, and at the 2012 annual meeting of the Association of pulmonologists of Quebec. In addition, this
work will be presented at the 2013 Respiratory Health Network of the FRQS and at the International
American Thoracic Society meeting in Philadelphia.
ACCREDITATION MEDIA COVERAGE
Mount Sinai Hospital made the news including Global TV Mont-
real, The Journal de Montreal, The Canadian Jewish News, The
Suburban newspaper and on-line magazine as well as 15 on-line
sites including Yahoo!Canada Finance, Globe Advisor, Scoop Santé
and WSBNN The Wall Street Business News Network.
Spring 2013 5 Employee Bulletin
INSPIRATION
AUXILIARY MOUNT SINAI HOSPITAL ...80 YEARS OLD
The Auxiliary of Mount Sinai was founded in 1933 by a
small group of women. At that time their prime moti-
vation was to provide basic necessities and comforts
such as mattresses, linens and clothes for long-term
tubercular patients. In the years following, the Auxil-
iary helped to raise funds to set up hospital programs,
as well as continuing to raise money for medical and
non-medical equipment. Back in the 1940’s they raised
funds to build and staff rehabilitation bungalows as well
as later funding the construction of a nurses residence
along with all needed furnishings. By the 1950’s there
were over 800 members! Since that time the Auxiliary
continued to provide the extra amenities, equipment,
services and programs that were not government
funded. The Auxiliary, as part of it’s outreach to the Auxiliary members and the late Mr. Joseph Rothbart
Executive Director Residence Dedication 1950’s
community, helped to implement a School Health Edu-
cation Program and a Respiratory Awareness Program.
In the past 10 years alone the Auxiliary has raised more
than 2 million dollars to purchase beds, mattresses, res-
piratory and sleep equipment as well funding various
programs in the hospital.
This year marking their 80th Anniversary the Auxiliary
will hold a number of events which can be seen on the
MSH website.
We are proud to have such an outstanding group of
women and men who continue to uphold their motto.
“Give so that others may live.”
Auxiliary Members visiting O.T. Department
RENOVATIONS
After much wait and anticipation the 4th floor is under refurbish-
ment. All resident rooms, the TV room, dining room and nurses’ sta-
tion on the 4TH floor will be completely refurbished. Residents were
given 2 color choices for the accent wall of their room. The TV
rooms and dining area on the 2nd and 3rd floor will also be refur-
bished. A coordinated effort between staff, family and patients has
been put in place to make the transition from room to room as
seamless as possible. Plans for completion are the end of April. The
result will assure a better “milieu de vie” for all of our residents.
Spring 2013 6 Employee Bulletin
INSPIRATION
DO YOU KNOW?
Welcome to a new addition to our Inspiration Newsletter…. It’s called “DO YOU KNOW…” and its goal is to
briefly highlight our employees or direct families activities and talents outside of Mount Sinai Hospital. We
welcome your suggestions for potential candidates or even your own story. Contact Carol Steadman ext.
1332 or e-mail.
Do you know…Marjorie Paranada ??
Marjorie Paranada has been working at Mount Sinai Hospital for the past 3 years as an
administrative officer, but her passion lies with teaching autistic children Yoga. She be-
gan working with the Y and Giant Steps programs teaching autistic children 4 – 11 years
old. Marjorie has even donated time giving Yoga classes to women’s shelters and
youth in juvenile detention. In Marjorie’s words; “Yoga help young autistic children
discipline, it offers them a means to focus their thoughts and energy. “ She also teaches Yoga in elemen-
tary schools and summer camps; “The children love to take risks, twisting their bodies like a pretzel! It
also builds self confidence especially in young girls, it helps them be less self conscious.” Needless to say
it’s also great exercise. And now you know a little bit more about Marjorie.
Do you know….Isabelle Létourneau?? According to Isabelle probably the greatest achievement of
her musical life is her volunteer work over 5 years at “Le
Isabelle has been with Mount Sinai Hospital
camp musical St. Alexandre” where she’s taken the summer
for 23 years. Hired as a baker, she then be-
off from Mount Sinai to help teach, coach and mentor young
came cook helper and now is a cook in the
students between the age of 14 -17 years old. “The reward
Dietary Services Department. If you’ve ever
of seeing a young person grow musically is priceless.”
seen some of Isabelle’s chocolate creations
from holiday décor to birthday pastries it’s Next time you see Isabelle’s she’s probably humming a tune,
clear, she definitely has an artistic” side. no wonder she’s always smiling!!
“When I was young I used to sing in the
shower but nothing more… but then at the
age of 30 it suddenly hit me; do it, sing out
loud, you won’t know if you don’t try!” And
try she did, following successful auditions
Isabelle became a soprano in the Montreal
Intercultural Choir. Their accomplishments
are too many to list but you can check out
their website at
www.montrealinterculturalchoir. One worth
special mention is the Cirque du Soleil’s
soundtrack to their production entitled:
Zumanity. Yes, Isabelle and the choir per-
formed 4 soundtracks for the Cirque’s show.
This can be heard on the Cirque du Soleil
website www.cirquedusoleil.com. Isabelle Létourneau (centre) & The Montreal Intercultural Choir
Spring 2013 7 Employee Bulletin
INSPIRATION
MSH CALENDAR HAND HYGIENE & VOLUNTEERS WORK HAND IN HAND!
SPRING 2003
Infection Control is a priority at Mount
April 14 Sinai Hospital. Throughout the flu sea-
Sugaring Off Party
son, volunteers and the reception desk
April 15 have been monitoring the main en-
Health Kiosk – Nutrition
trance, the outpatient and ambulatory
April 21 – 27 entrances ensuring that all staff, pa-
National Volunteer Week
tients and visitors use the hand rub
April 24 upon entering the hospital. Since last
Secretary Day/Administrative
Professional Day October when we started, volunteers
April 28
and reception have seen a 98% increase
P.A.B. Day * in hand rub compliance. This is a man-
May 5 datory practice and crucial in the fight
Nursing Assistant Day * against potential viruses. Thank you to
May 6 – 12 everyone for your cooperation and re-
National Nursing Week member; Patient Safety is everyone’s
May 12 responsibility. For more information on
International Nursing Day *
Hand Hygiene, brochures are located on
Volunteers Aubrey Smofsky and Mort Dubin-
May 14 all floors and at reception.
Denim Day sky at hand rub check point
Health Kiosk - Breast Cancer
June BOOKS ON WHEELS
Health Kiosk -Summer Tips
Books and Magazines are now available on loan
* MSH will celebrate all 3
days together on May 15 to our patients. A Volunteer will bring the cart
twice a week on each floor, special requests and
additional visits can be made by contacting the
Volunteer Department at 1332. We are in need
INSPIRATION EMPLOYEE of “nearly new” French and English Magazines
NEWSLETTER
published within the past year. We are also in
Mount Sinai Hospital Mont- need of “nearly new” French paperbacks and
real
English paperbacks. If you have any to donate
5690 Cavendish Boulevard please bring them to the Volunteer
Montreal, Quebec H4W 1S7 Department B 133.
514-369-2222
www.sinaimontreal.ca Volunteer Jillian Edwy visits our
patients with books and magazines
INSPIRATION is your bulletin. If you have any story
ideas or submissions please contact Community Rela-
tions and Volunteer Services at ext 1332.
MSH Aquarium
Spring 2013 8 Employee Bulletin
INSPIRATION
…Je desire vous féliciter pour la recon-
naissance du statut d’organisme “agréé
avec mention d’honneur” obtenue à la
suite de la visite d’Agrément Canada qui a
eu lieu en décembre 2012.
Cette réussite est le résultat d’un travail de
longue haleine de la part d’un personnel
engagé et compétent pour qui la qualité et
la sécurité des soins offerts aux usagers est “Congratulations to you and your entire team on
une priorité. Vous pouvez être fiers de this very remarkable achievement.”
cette réalisation qui démontre aussi le lead- Dr.David H. Eidelman Vice Principal (Health Affairs)
ership de votre équipe de direction. … and Dean, Faculty of Medicine, McGill University
Le ministre,
Réjean Hebert
…Nous tenons à féliciter vos équi-
pes pour cette belle réalisation qui
témoigne de votre engagement
pour l’amélioration continue de la
qualité.
Vos efforts soutenus ainsi que les
résultats positifs sur la clientèle et la
communauté contribuent à amélio-
rer l’ensemble du système de
santé……
La directrice générale par intérim,
Michèle Pelletier
“…my personal congratulations to the
staff and leadership of Mount Sinai
Hospital for this excellent accreditation
report.”
MSH Clinical Accreditation Team (l to r): Iris Dayan, Fraida Dr. Samuel Benaroya, Associate Vice-
Weiskop, Nicole Fournier, Karen Rose Honegger, Julie Principal (Health Affairs) and Associate
Bouchard, Maria Stathatos, Alana Myerson, Lee-Anne Kraft, Dean, Faculty of Medicine,
Judith Marchessault (absent): Chudney Pierre-St. Louis McGill University
Spring 2013 9 Employee Bulletin
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