My Parents Weekly Walmart Visit, and the Coronavirus

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My Parents Weekly Walmart Visit, and the Coronavirus
Knoxville’s Community Development Corporation

     DRIVING EFFICIENCY AND SERVICE IMPROVEMENTS THROUGH ENHANCED COMMUNICATION
Volume 17. Issue 1                                                                                           January-March 2020

My Parents Weekly Walmart Visit, and the Coronavirus
By Jane Shrader and Matt Tillery

Weekly Walmart Visits and the joys of parenting a parent…
Many people have elderly parents or grandparents. I, Jane, am one of the fortune ones to still have my parents alive and in fairly
good health to be in their 80’s. As my parents, J.D. and Nancy, have entered their Golden Years I find myself and my siblings,
like many in this situation, having to insert myself into new aspects of
their lives. These insertions have come with a lot of kicking
and screaming and stern assurance from J.D, and Nancy
that they are “more than capable of doing everything for
themselves”. Until now I have been losing this battle. As J.D.
likes to say, “When I die I will call you and let you know
I need you to come and help me.” He thinks he is a
comedian.

Ensuring the cupboards are not barren…
My discussions with J.D. and Nancy over the last two weeks
has forced me to tell (yes, tell, not ask) them to no longer
leave the house, and I have the full support of the President
of the United States on my side; I have issued a cease and
desist order. I have boastfully told myself, “Now I can win the
battle and make them let us help them to ensure they are ok.”

In the pre-Coronavirus days, J.D. and
Nancy would make a day of walking
around Sam’s talking to people and
getting the free samples. They are the
Stereotypical Seniors that are portrayed
comically on YouTube or in a Meme,
but now, there will be no more weekly
Click to continue on page 7
My Parents Weekly Walmart Visit, and the Coronavirus
HSA (Health Savings Account) – PayFlex
                                                         -- Website: https://www.payflex.com
                                                         -- Member services: 1-855-288-7936

                                                        Dental Insurance – Delta Dental of Tennessee
                                                         -- Website: www.deltadentaltn.com
                                                         -- Customer Service: 1-800-223-3104

                                                        Vision Insurance - EyeMed
                                                         -- Website: www.eyemed.com
                                                         -- Network Name: Insight Network
                                                         -- Customer Service: 1-866-804-0982

                                                        FSA (Flexible Spending Account) – Flexible Benefit
                                                        Administrators, Inc.
                                                         -- Website: http://www.flex-admin.com
                                                         -- Employee FSA Login: https://fba.wealthcareportal.com/
                                                           page/home
                                                         -- Customer Service: 1-800-437-3539
                                                         -- Email: FlexDivision@flex-admin.com
Medical Insurance - BCBST Network
    -- Website: www.bcbst.com/members/tn_state          Retirement Plan & Deferred Compensation - HART

    -- Member services: 1-800-558-6213                   -- Website: www.hart-retire.com
                                                         -- You create a login, No PIN is required
Telehealth - BCBST Network - PhysicianNow
                                                         -- Info Express: 1-888-801-3534
    -- Website: www.bcbst.com/blueaccess
    -- Request a consultation: 1-888-283-6691           Post Employment Health Plan – Nationwide Financial
                                                         -- Website: https://www.nrsforu.com/iApp/tcm/nrsforu/
Medical Insurance – Cigna Network                          index.jsp
    -- Website: www.cigna.com/stateoftn                  -- Customer Service: 1-877-677-3678
    -- Member services: 1-800-997-1617
                                                               Life Insurance, STD, LTD – Dearborn National
Telehealth – CIGNA Network – MDLive or Amwell                    --      Contact HR for Assistance-403-1231
    -- Website: www.MyCigna.com
                                                                 Employee Assistance Program - Magellan
    -- Request a consultation: MDLive 888-726-3171 or
       Amwell 855-667-9722                                            - Website: www.magellanAscend.com
                                                                       - Customer Service: 1-800-523-5668
Medical Insurance – Prescription Benefits
– Caremark CVS-                                                        Health Coach – Chelsea Collins – Vital
    -- Website: https://info.caremark.com/                              Signs
      stateoftn                                                           - Email: ccollins@vitalsignswellness.com
    -- Member services: 1-877-522-8679                                      - Main Phone: 865-539-0270

Medical Insurance – Behavioral
Health Benefits – Optum
    -- Website: www.Here4TN.com
    -- Member services: 1-855-437-3486
       (855-Here4TN)

2                                                                                            vol.16 no. 4 oct-dec
My Parents Weekly Walmart Visit, and the Coronavirus
Monthly Newsletter

           How to Boost Immune Health

         WASH YOUR                       STAY                         SLEEP
         HANDS                           HYDRATED                     QUALITY
         Proper hand washing with        Even in cold weather it is   While you are sleeping,
         warm water and soap for         important to stay            your immune system is
         20 seconds is the most          hydrated. Water and fluid    rebuilding itself, aim for
         effective barrier against       help transport nutrients     7-9 hours of quality sleep
         the spread of germs.            around the body to help      per night.
                                         cells, tissues, and organs
                                         function properly.

         The immune system is made up of a network of
         cells, tissues, and organs that work together to
         protect the body against infection and maintain
         overall health. With a change in season upon us,
         these are a few ways to boost and protect your
         immune system from colds and viruses. Fueling
         your body with proper nutrients is also vitally
         important for maintaining good health. These
         specific nutrients can be beneficial for health.

            Vitamin A - dark leafy veggies and eggs
            Selenium - broccoli, tuna, and Brazil nuts
            Vitamin C -berries, peppers, and tomatos
            Zinc - red meat, poultry, and seafood
            Vitamin E - spinach, eggs, and nuts

(2019) 16(4) the inside track                                                                      3
My Parents Weekly Walmart Visit, and the Coronavirus
Cheesy Bacon Ranch Chicken
If you’re trying a keto diet, these cheesy chicken breasts make the perfect quick and easy weeknight dinner. The ranch
seasoning is optional...but how could you not? Prep Time: 10 minutes, Total Time: 35 minutes, Servings: 4.

  INGREDIENTS
        yy 4 slices thick-cut bacon
        yy 4 boneless skinless chicken breasts (about 1 3/4 lbs.)
        yy Kosher salt
        yy Freshly ground black pepper
        yy 2 tsp. ranch seasoning
        yy 1 1/2 c. shredded mozzarella
        yy Chopped chives, for garnish
        yy GET INGREDIENTS Powered by Chicory

  DIRECTIONS
     1. In a large skillet over medium heat, cook bacon, flipping
        once, until crispy, about 8 minutes. Transfer to a paper
        towel–lined plate. Drain all but 2 tablespoons of bacon fat
        from the skillet.

     2. Season chicken with salt and pepper. Return skillet to
        medium-high heat, add chicken and cook until golden
        and just cooked through, about 6 minutes per side.

     3. Reduce heat to medium and sprinkle chicken with ranch
        seasoning and top with mozzarella. Cover the skillet
        and cook, until cheese is melted and bubbly, about 5
        minutes.

     4. Crumble and sprinkle bacon and chives on top before
        serving.

 4                                                                                                     vol.16 no. 4 oct-dec
My Parents Weekly Walmart Visit, and the Coronavirus
Can I Safely Use Expired Hand Sanitizer?
L ook at the packaging of your hand sanitizer. You should see an expiration date, typically printed
on the top or back. Since hand sanitizer is regulated by the Food and Drug Administration (FDA), it’s
required by law to have an expiration date and lot number.
This expiration date indicates the amount of time that testing has confirmed that the sanitizer’s active ingredients are stable and
effective. Typically, the industry standard is 2 to 3 years before hand sanitizer expires.

Sanitizer past its expiration date may still have some effectiveness, though, because it still contains alcohol (the active
ingredient). Even if its concentration has dropped below its original percentage, the product — although less effective, or
perhaps ineffective — isn’t dangerous to use.

While hand sanitizer may still work after it’s expired, your best bet is to replace it once it’s reached its expiration date, since it
may be less effective.

What active ingredients are found in hand sanitizer?
The active sterilizing ingredients in most hand sanitizers — gel and foam —
is ethyl alcohol and isopropyl alcohol. The Centers for Disease Control
and Prevention (CDC) recommends using hand sanitizers that contain a
minimum of 60 percent alcohol.

Why does hand sanitizer expire?
Hand sanitizer’s active ingredient, alcohol, is a volatile liquid that
evaporates quickly when exposed to air. Although common hand
sanitizer containers protect the alcohol from the air, they’re not airtight,
so evaporation can occur. As the alcohol evaporates over time,
the percentage of your hand sanitizer’s active ingredient
drops, making it less effective.

The manufacturer estimates how long it will take for the
percentage of the active ingredient to drop below 90
percent of the percentage stated on the label. That time
estimate becomes the expiration date.

Which is better, hand sanitizer or washing
your hands?
According to Rush University, hand sanitizers haven’t been
shown to offer any greater disinfecting power than washing
your hands with soap and water. The university suggests
that washing with soap and warm water is a better choice
than hand sanitizers in most cases.

Click to continue on page 8

(2019) 16(4) the inside track                                                                                                            5
My Parents Weekly Walmart Visit, and the Coronavirus
Retirements:
                                                                       Joyce Floyd
                                                                       Joyce Floyd began working at
                                                                       KCDC in August 1989 as an
                                                                       Accountant. In 2006 she was
                                                                       promoted to Strategic Program
                                                                       Evaluator – Finance. She retired
                                                                       in January 2020 as the Vice
                                                                       President of Strategic Planning
                                                                       and Development with 30 years of
                                                                       service.

Our staff provides a social service agency or a charity with gifts
or gift bags every year at Christmas. They sometimes make up
                                                                       Denise Jaqua-Houston
presents or gift bags for the elderly, the homeless youth, Family      Denise Jaqua-Houston began her
                                                                       career at KCDC in March 2012 as
Crisis, VMC etc. This year they chose The Manor. This year they
                                                                       a Senior Accountant. In July 2015
made gift bags for our residents at The Manor. The bags have all
                                                                       she was promoted to Accounting
types of small items in them such as shampoo, hair conditioner,
                                                                       Administrator. She retired in
lotions, toothbrushes, tooth paste, soaps, nail files, lip balm etc.   January 2020 as the Accounting
Once again they knocked it out of the park! I am so proud to be        Administrator with 7 years of
on this team!                                                          service.

Submitted by Debbie Allen

                                                                       Robert ‘Bob’ Rhinehart
                                                                       Robert ‘Bob’ Rhinehart began
                                                                       working with KCDC in February
                                                                       2003 as a Plumber with the MOD
                                                                       crew. He later spent a few months
                                                                       as a Housing Inspector for Section
                                                                       8 before becoming the Plumbing
                                                                       Supervisor. He retired in January
                                                                       2020 as the Plumbing Supervisor
                                                                       with 16 years of service.

                                                                       Submitted by: Wendy Hamon

 6                                                                                                          vol.16 no. 4 oct-dec
My Parents Weekly Walmart Visit, and the Coronavirus
My Parents Weekly Walmart Visit, and the Coronavirus from page 1 – Click to Return

Walmart or Sam’s trips. My siblings and I have committed               ensure J.D. and Nancy are armed to fight the mental health
to shop for them and handle whatever outside world needs               monster in the closet. So, when I was approached to write
they may have. We would make sure there was plenty of                  an article, I thought, “What perfect timing, if there is anyone
food in the cupboards.                                                 who could write the instructions on how to slay the mental
                                                                       health monster in the closet before it attacks our elderly
                                                                       parents, neighbors, friends, and residents it would be Matt.
Finding the cupboards full but still
“starving”…                                                            Matt’s Instructions on killing the monster in
What I have come to realize in this new current normal is that         the closet…
even though my siblings and I were planning the buying of
groceries process, we were still going to be leaving them              Jane’s concerns are many of our own concerns. As we
to “starve.” Without social interaction with the outside world         forego things like fast food and haircuts, our hair gets
and the lack of mental stimulation this will become the                shaggier or our “true roots” start to show. I think of how this
barren cupboard. A world without a weekly trip to Walmart              is a minor inconvenience as opposed to someone like my
will not only physically isolate them but also mentally isolate        own mother who makes a day out of going to the salon. The
them. So, as I think through how to keep J.D. and Nancy                grocery store manager knows her by name and schedule.
mentally healthy without going to Walmart I recognized                 These things are not minor inconveniences. Elderly persons
there is no difference between my parents and the Senior               who have higher levels of isolation are statistically shown
Residents that live at our properties. Our residents’ “Walmart         to have mortality rates sooner than those with more social
trip” are things such as attending the many social activities          interaction. We wanted to highlight an article covering a
on-site or meeting friends in the common areas to talk daily.          majority of these concerns, and what-to-do scenarios which
How could we fill our Residents cupboards?                             go beyond what we’re being asked to do on the daily.

                                                                       Which reminds me of our obligatory message of reminding
The monsters under the bed and in the                                  us all to:
closet…                                                                   1. Wash your hands often
The leaders of our county have wisely told us to stay home,               2. Avoid touching on or around your face
and for us to socially distance ourselves. Why? Because
                                                                          3. Stay home when you are sick
of the serious concern for our physical health if exposed to
the virus. As a society we are being bombarded with daily                 4. Cover your cough
instruction on how to fight off the monster under the bed that
we can’t see. But what about the monster in the closet that            The link to that article can be found
also exists with this crisis? Where are those instructions?            below. The major talking points
How can we keep people mentally healthy, especially                    include ways to support our older
the aging population in this pandemic? As a society we                 adults out there by taking inventory
have taken an already vulnerable elderly population that               of specific items while having
is susceptible to depression in normal circumstances and               an understanding of their
forced them for their physical wellbeing to socially distance          basic needs. These include
themselves.                                                            medications and other medical
                                                                       supplies, food items, having
                                                                       a schedule to disinfect their
Fighting the monsters…                                                 homes, etc. We also know our
                                                                       older adults are susceptible
As everyone else in America, my coworkers and I have daily             to scams, so being aware of
conversations about the personal effects the Coronavirus is            who they may be talking to
having on each of us and those around us. I have discussed             during the day, especially as
with my coworkers my concerns with my parents some of
my ideas and thoughts on what I am going to do to help                 Click to continue on page 8

(2019) 16(4) the inside track                                                                                                        7
My Parents Weekly Walmart Visit, and the Coronavirus
about 20 seconds. Don’t wipe or rinse off the hand
My Parents Weekly Walmart Visit, and the Coronavirus from page
                                                                          sanitizer before it’s dry.
7 – Click to Return

we approach the urgency of tax season during a pandemic.
                                                                  Takeaway
Right now, our SAMs are taking inventory of our KCDC
residents’ phone numbers. We are hoping to be able to build       Hand sanitizer has an expiration date that indicates when
a phone bank so our people don’t have to endure complete          the percentage of active ingredients drops below 90 percent
isolation. We have been pricing items to potentially deliver      of the percentage stated on the label. Typically, the industry
(after disinfecting them) out to residents, to assure our folks   standard for when hand sanitizer expires is 2 to 3 years.
don’t feel as if they’ve been forgotten. We are working with
local food programs to ensure food security for our older         While not dangerous to use hand sanitizer after its expiration
adults and families across properties. Community is so            date, it may be less effective.
much more than the name of a neighborhood. We have
dedicated our professional lives to work for the people of our
community, and if you would like to learn more about how
you might be able to support our folks in need, please reach
out to our Human Resources team.

Link to reference article: https://www.ncoa.org/blog/
coronavirus-what-older-adults-need-to-know/

Can I Safely Use Expired Hand Sanitizer? from page 5 – Click to
Return

The CDC recommends that you frequently wash your hands
with soap and water to reduce germs and chemicals on your
hands. But if soap and water aren’t available, hand sanitizer
is OK to use.

According to the CDC, soap and water are more effective
for removing germs, such as Clostridium difficile,
Cryptosporidium, and norovirus.

The CDCTrusted Source also reports that alcohol-based
hand sanitizers aren’t as effective if your hands are
visibly dirty or greasy. They may also not remove harmful
chemicals, such as heavy metals and pesticides, but
handwashing can.

How to use hand sanitizer
The CDCTrusted Source suggests a three-step method for
using hand sanitizer:

     yy Check the hand sanitizer label for the correct
        dosage, and then put that amount in the palm of
        one hand.

     yy Rub your hands together.

     yy Rub the sanitizer over all surfaces of your fingers
        and hands until they’re dry. This usually takes

 8                                                                                                         vol.16 no. 4 oct-dec
My Parents Weekly Walmart Visit, and the Coronavirus
New Hires by Wendy Hamon

           Name: Rodeseai ‘Rudy’ Ball                                       Name: Pauline Hicks
           Date of Hire: 2/17/2020                                          Date of Hire: 2/3/2020
           Title: Receptionist                                              Title: Administrative Assistant
           Location: Section 8                                              Location: To Be Determined, Temp Pool

           Name: Janice Holmes                                              Name: Nan Sheley
           Date of Hire: 1/13/2020                                          Date of Hire: 2/4/2020
           Title: Administrative Assistant                                  Title: Administrative Assistant
           Location: To Be Determined, Temp Pool                            Location: To Be Determined, Temp Pool

           Name: Robert ‘Bob’ Justice                                       Name: Rachel Chisholm
           Date of Hire: 2/25/2020                                          Date of Hire: 3/2/2020
           Title: Courier                                                   Title: Accountant
           Location: Purchasing Department, as                              Location: Accounting Department, Main
           needed                                                           Office

           Name: Arthur Dixson                                              Name: Gary Schultz
           Date of Hire: 2/28/2020                                          Date of Hire: 3/5/2020
           Title: Apartment Maintenance Technician                          Title: Apartment Maintenance Technician
           Location: To Be Determined, Temp Pool                            Location: To Be Determined, Temp Pool

             Emily McCormick
             Date of Hire: 3/9/20
             Title: Receptionist
             Location: Main Office

                The Inside TRACK — A Newsletter by Knoxville's Community Development Corporation

                 Editor— Wendy Hamon s Assistant Editor— Denise Roper s Production—Eric Bellamy
My Parents Weekly Walmart Visit, and the Coronavirus
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