N g 2019 Landlord Report - ng homes
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ng
homes
2019 Landlord Report
CONTENTS:
Welcome from The Chairperson.............................. p3 Value For Money....................................................... p6 Universal Credit...................................................p10/11
ng homes 2019 Assurance Statement.................... p3 Anti Social Behaviour (ASB)...................................... p6 Financial Assistance.................................................p11
Thank You To Our Tenants........................................ p4 Quality and Maintenance of your home..................p7 Meet the Housing Services Team......................p12/13
Homes and Rents..................................................... p4 Gas Safety................................................................. p8 Tenant Participation................................................. p14
Tenant Satisfaction................................................... p5 Examples of Investment works................................ p8 Tenant Rewards....................................................... p15
Arrears and Evictions................................................ p5 Medical Adaptations................................................ p8 Dates for your diary ................................................ p15
Equalities................................................................... p5 Compliments and Complaints................................. p9
House Allocations..................................................... p6 Retirement Housing.................................................. p9
Page 2
Welcome from the Chairperson
I am pleased further develop our relationship with you, our
to present tenants.
you with the
ng homes We value your feedback on our performance
landlord report and consider this to be essential for
for 2019. continuous improvement. There are several
ways that you can provide your views
At ng homes including satisfaction surveys, compliments
we are and complaints, on our website, through
committed to social media, at public meetings and
delivering customer service excellence and community events or simply by contacting
recognise the importance of listening to and your Housing Officer or the office directly.
involving our tenants. Our report is produced
in line with the Scottish Social Housing Charter We provide this report to the Scottish Housing
and it provides you with an insight into the Regulator and from this year, the Scottish
work of the Association. Housing Regulator has set governance
standards for Housing Associations. I am
The report highlights the standards and delighted to confirm that we are able to
outcomes that all housing associations advise the Regulator that we comply with
should aim to achieve when providing the standards. (see letter on the right of this
services to tenants and it shows you how we page).
are performing against the Scottish average
and against last year’s results. This is very Thank you for taking the time to read our
important as it allows us to reflect on our report and I hope that you find it of interest.
performance and see how we measure up The Association remains committed to giving
against other similar housing associations. our tenants a voice and I trust that you will
We are extremely proud of the excellent work join me in looking forward to continuing to
that our Board, staff and volunteers do in work together to create a community where
the development and delivery of the many people can flourish and prosper.
programmes, initiatives and services that ng homes 2019 Assurance Statement
we offer in North Glasgow. The report lets us
share our successes whilst enabling us to Best regards
assess how we can improve our services and John Thorburn, Chairperson
Landlord report 2019 Page 3
Thank You Homes and Rents
At 31 March 2019 we owned 5383 homes. The total rent due for
the year was £22.3M. (This does not include the rental income
To Our Tenants
from Sharing Owners and Leased Properties). Your rent makes
a significant contribution towards the delivery of our services. It
also helps us to manage our existing housing stock and carry out
maintenance, repairs and modernisation work.
We would like to thank the following tenants who have worked with the
staff at ng homes to produce the landlord report for 2019.
1 apt. 2 apt. 3 apt. 4 apt. 5 apt.
Frank Agnes 79 1,330 2,997 885 92
Spence Cameron Average Average Average Average Average
weekly rent weekly rent weekly rent weekly rent weekly rent
(ng homes) (ng homes) (ng homes) (ng homes) (ng homes)
£68.75 £76.71 £83.73 £93.30 £103.69
Scottish Scottish Scottish Scottish Scottish
Average Average Average Average Average
£70.22 £76.10 £77.70 £84.44 £93.49
John Rent Increase
MacLeod This year, we increased our rents by 2%, this compares favourably
and has been constantly lower than other Housing Associations in the
surrounding area over the last 3 years.
They have played an important part in helping to produce this report that
we think will have the information that tenants want to see in an easy to ng homes Maryhill Queens X West of Scot. GHA
read format. Apr 19 - 2.0% Apr 19 - 3.9% Apr 19 - 3.3% Apr 19 - 3.4% Apr 19 - 3.3%
Apr 18 - 2.5% Apr 18 - 3.9% Apr 18 - 3.6% Apr 18 - 4.0% Apr 18 - 3.2%
If you would like to be involved in next year’s report please contact Eileen Apr 17 - 1.2% Apr 17 - 3.0% Apr 17 - 2.0% Apr 17 - 1.9% Apr 17 - 2.4%
McGovern on 0141 336 1342.
Page 4 ng homes
Tenant Satisfaction Arrears and Evictions
92.7% 93.5%
of tenants felt that the
£
rent for their property
represents good value
said they were satisfied with
for money.
the overall service provided,
compared to the Scottish
rent due
5.8%
97.5% £22.3
average of 90.1% of new tenants
were happy with the
million
92.8% 14
standard of their home
when moving in.
felt that ng homes was good
79.1%
of tenants are The rent due last year Total rent arrears as % 14 tenants were evicted
at keeping them informed was £22.3 Million of rent due was 5.8%. for not paying rent.
satisfied with the
about its services and (2018 result: £21.4 Million) (2018 result: 5.8%) (2018 result: 21).
quality of their home.
outcomes compared to the
Scottish average of 91.6%.
95.0% 83.4%
of tenants are
Equalities
of tenants were satisfied with satisfied with the
the opportunities to participate management of the
in our decision making, neighbourhood they
compared to the Scottish live in.
average of 86.5%.
8.6
of tenants are from
%
18.2%
of applications for
black and ethnic housing are from
minority groups black and ethnic
minority groups
Landlord report 2019 Page 5
House Allocations Value For Money
102
lets to existing tenants (2018 result: 114) £% 0.6% 23
307 97.2 days
533
houses were re-let
lets to waiting list applicants
124
(2018 result: 320)
The amount of money We did not collect We took an average
last year. we collected for 0.6% of rent due of 23 days to re-let
lets to homeless applicants (2018 result: 64)
(2018 result: 498) current and past rent because homes were homes, compared to
was equal to 97.2% empty, compared to the Scottish average
of the total rent due in the Scottish average of 31.9 days.
the year, compared to of 0.9%.
(2018 result: 16.1 days)
the Scottish average
(2018 result: 0.4%)
2409 926
of 99.1%
(2018 result: 97.9%)
applicants on new applicants
waiting list
(2018 result: 2474)
added to the list
(2018 result: 963) Anti Social Behaviour (ASB)
85% 134 cases
of ASB were reported to ng
88.8%
of these ASB cases were
of new tenants last year sustained their tenancy for more than one year homes. The types of anti social resolved within targets
(2018 result 84%) behaviour reported include: agreed locally, compared to
noise nuisance, loud parties, the Scottish figure of 87.9%.
neighbour disputes (2018 results 88.7%).
(2018 result: 71)
Page 6 ng homesQuality and Maintenance of your home
97.1% of our We operate
properties met a repairs
the Scottish appointment
Housing Quality system. We
90.8%
Standard kept 90.8% of
compared to the appointments
97.1% Scottish average
of 94.1%.
(2018 result: 96.6%)
compared to the
Scottish average of
95.6%.
(2018 result: 90.9%)
3.2 3.9
78.6% 83.4% days hours
We completed 78.6% of 83.4% of tenants who took The average time we took The average time we took to
reactive repairs ‘right first part in Customer Satisfaction to complete non-emergency complete emergency repairs
time’ compared to the Scottish Surveys were satisfied with repairs was 3.2 days, was 3.9 hours, compared to
average of 92.2%. our repairs service, compared compared to the Scottish the Scottish average of 3.6
(2018 result: 85.4%) to the Scottish average of average of 6.6 days. hours.
91.7%. (2018 result: 3.9 days) (2018 result: 4.0 hours)
(2018 result: 89.8%)
Landlord report 2019 Page 7Gas Safety Examples of Investment Medical
works carried out in 2018/19 Adaptations
4254
houses require a Gas
144
Safety Certificate medical
adaptations were
completed
Before After (2018 result: 140)
99.98 %
£9.3m
Invested in our homes
29
days
had the Gas Safety Certificate
renewed by the anniversary which includes Backcourt/Environmental work, Door entry
The average time to
date. (2018 result: 100%) upgrades, close painting and lighting upgrades and Kitchen,
complete approved
Bathroom and Re-wire upgrades
application
(Investment spend 2018 £7.5m) was 29 days
(2018 result: 25)
Page 8 ng homesRetirement Housing
Compliments
ng homes provide Retirement The Retirement Housing
42 received Housing services across properties are available
(2018 result: 57) 5 complexes. Retirement to older people and allow
Housing tenants receive tenants to live independently.
enhanced housing and Retirement Housing staff work
Examples of compliments received included:
property management a flexible model of service
Thank you for my new home, swift attention to resolve services, delivered by known as Hub and Cluster.
repair, help with anti social behaviour, help with Rent highly skilled local staff with This allows the service to
Issues, care and compassion during bereavement, knowledge and experience be provided when required
excellent service from Handyperson, keeping backcourts of tenancy and property across the sites Monday to
clean and tidy. maintenance services. Staff Friday and concierge services
will offer tenants locally carry out security patrols out
based advice and information of hours and at weekends.
and signpost them to other The service partners with
Complaints agencies as required. our Regeneration Team
to support existing social
381 received
(2018 result: 368)
This Retirement Housing
service is provided across 5
activities and to develop new
activities, on and off site.
complexes named below:-
Examples of complaints received included: • Hawthorn Street
• Repairs, standard of service, customer service, Investment • Carron Crescent
• 74% responded to within SPSO timescales • Kemp Street
• Gourlay Street
• Barloch Street
Landlord report 2019 Page 9Universal Credit Your responsibilities
Universal Credit (UC) Replaces • You must make an online claim for UC. You will • You must do all the things agreed with your
the following benefits and tax be allocated a Work Coach. Your Work Coach Work Coach.
will help support you into work. • You must keep your claimant commitment and
credits with one single monthly
payment: • You must report immediately any change of job search up to date (you don’t want to be
circumstances online. sanctioned).
• Income-based Jobseeker’s
Allowance • You must advise your Work Coach of your • You must keep up to date and manage your
current housing situation. online account (this is called your journal).
• Income-related Employment and
Support Allowance • You must keep in touch with your Work Coach • You must make a separate claim to Glasgow
at the Job Centre online. City Council for your council tax reduction
• Income Support
• Housing Benefit
• Working Tax Credits
• Child Tax Credit
Our top tips
• Remember, if you are a tenant you
must tick the box on the UC form
confirming that you have housing
Advice on claiming costs to pay otherwise they will not be
included in your claim.
• You can only apply for Universal Credit at • Include details of your rent when you claim • Set up an email account.
www.gov.uk/universalcredit - if you do not so that your housing costs are included. • Open a bank account and start saving
have internet access at home, your local Job • UC can only be paid directly into a bank, - at your local bank, building society or
Centre Plus will be able to help you make your building society or credit union account. credit union.
claim. You can also visit your local library or • UC will be paid monthly in arrears - • Get access to the internet - e.g. visit
community hub to get online. payments will not be backdated to take into your local library to get online.
• Make sure you have your own email account any delays in you making your claim. • Make a budget plan - e.g. visit
address - this is essential before you apply • Support and advice is available. If you have www.moneyadvicescotland.org.uk.
online. difficulties in managing your UC claim please
get in touch with your Housing Officer.
Page 10 ng homesWhat you will need Financial Assistance
to make a claim for
We work in partnership with various agencies to provide help and support to our tenants affected by
Universal Credit welfare reform.
• Your tenancy agreement or a
rent statement showing your GEMAP
rent Gemap can provide • Council Tax Reduction During this year GEMAP Advisors
• Your landlord’s name and assistance with the following: • Universal Credit have worked with 1383 of our
address • Fighting Sanctions • Living with debt tenants and have secured over
• Your postcode • Claiming Personal £2.2M in additional income for our
• Managing money tenants.
• Your (and your partner’s) Independence Payments • Debt Management Plan
National Insurance number, • The Scottish Welfare Fund To make an appointment please
passport or photo driving • Representation at appeals call 0141 560 6000 (Springburn) or
• Tax Credits 0141 336 1300 (Possilpark).
licence GEMAP Advisors work from our
• Housing Benefit
• Details of anyone who lives Possilpark and Springburn Offices.
with you
• Your bank account details
• Details of any savings
• Your expected monthly salary Scotcash Pollok Credit Union
(if working) Scotcash can help you make the most of your money Pollok Credit Union has an office in Saracen street. They
• Details of any other income by providing a range of financial support, guidance and offer a range of services to our tenants which include:
you receive. other services. • Basic bank accounts
• Your email address and They can assist on: • Savings account
landline or mobile phone • Opening a basic bank account • Low cost loans
number. • Advice on savings To make an appointment please call 0141 336 6570.
• Working in partnership with Glasgow Furniture
If you have any questions Initiative and Spruce Carpets to help furnish your
or concerns with regards to home. If you cannot afford the upfront costs they can
Universal Credit please call into help by providing the finance for what you need and
the housing office to speak to a arrange a manageable repayment plan which can
member of staff. be tailored to your budget.
To make an appointment please call 0141 276 0525.
Landlord report 2019 Page 11Meet the Housing Services Team
Possilpark Team For Rent Enquiries: Springburn Team For Rent Enquiries:
Sharon Andrea Campbell Lyanne
Hazlett • 67-101 Allander Street • 2-8 Hawthorn Court • Stonyhurst Street • Lamb Street Leslie
Housing • 107-119 Allander Street • 100 Hawthorn Street • Broadholm Street • Haywood Street Housing
• 2-18 Barloch Street • Hamiltonhill Crescent & Road • Bracken Street • Knapdale Street
Manager • 3-5 Barloch Street • Killearn Street • Claddens Quadrant & Street Manager
• 29-53 Barloch Street • Rednock Street • Coltmuir Street
• Carbeth Street • 98-110 Saracen Street • Gadloch Street
Danielle Quinn Lesley McLeish Linda Forrester
• 8, 16, 24 Balmore Road • Mansion Street • 134 Allander Street • Mireton Street • Kippen Street • Avonspark Gardens, Place & Street
• 40, 46, 52 Balmore Road • 138,148,156 Saracen Street • Ardoch Street • Panmure Street • Liddesdale Road • Dykemuir Street & Place
• 72 Balmore Road • 172-294 Saracen Street • Balgair Place, Gardens & Street • 1-8 Redmoss Street • Oatfield Street
• 139 –221 Balmore Road • Walnut Crescent, Place & Road • Balglass Gardens & Street • 185-277 Saracen Street • 459 -463 Petershill Road
• 139 –162 Barloch Street • Chestnut, Cypress & Spruce Street • Balmore Square • Stronend Street • Red Road
• Closeburn Street • 41-59 Balmore Road • Sunnylaw Place • Young Terrace
• Denmark Street • 71–83 Balmore Road • Ashfield Street • Foresthall Crescent & Drive
• 4-40 Hawthorn Street • Bardowie Street • Buckley Street • Barnhill Drive
• 313-483 Hawthorn Street • Bilsland Drive • Crowhill Street • Burnbrae Street
• Hawthorn Quadrant • Hayston Crescent & Street • Glenhead Crescent & Street • Barmulloch Road
For Housing Enquiries: For Housing Enquiries:
Alison McLean Lynn Bennett Gail Hamilton Gordon McFarlane Emma Coats
• 67-101 Allander Street • Broadholm Street • 8, 16, 24 Balmore Road • 134 Allander Street • Crichton Street
• 107-119 Allander Street • Bracken Street • 40, 46, 52 Balmore • Ardoch Street • Gourlay Street
• 2-18 Barloch Street • Claddens Quadrant Road • Balgair Place, Gardens • Morrin Path
• 3-5 Barloch Street & Street • 72 Balmore Road & Street • Auchinloch Street
• 29-53 Barloch Street • Coltmuir Street • 139–221 Balmore Road • Balglass Gardens & • Auchentoshan Terrace
• Carbeth Street • Gadloch Street • 139–162 Barloch Street Street • Angus Street
• 2-8 Hawthorn Court • Lamb Street • Closeburn Street • Balmore Square • Atlas Road
• Springburn Way
• 100 Hawthorn Street • Haywood Street • Denmark Street • 41-59 Balmore Road • Ayr Street
• Valleyfield Street
• Hamiltonhill Crescent • Knapdale Street • 4-40 Hawthorn Street • 71–83 Balmore Road • Carleston Street
• St Joseph’s View
• Hamiltonhill Road • Liddesdale Road • 313-483 Hawthorn Street • Bardowie Street • Cowlairs Road
• Zena Crescent
• Killearn Street • Ashfield Street • Hawthorn Quadrant • Bilsland Drive • Hillkirk Street
• Rednock Street • Buckley Street • Mansion Street • Hayston Crescent & Street • Kemp Street
• 98-110 Saracen Street • Crowhill Street • 138-294 Saracen Street • Mireton Street • Southloch Gardens
• Stonyhurst Street • Glenhead Crescent & Street • Walnut Crescent, Place & Road • Panmure Street • Laverockhall Street
• Kippen Street • Chestnut, Cypress & Spruce Street • Redmoss Street • Midton Street
• 8-52 Balmore Rd • 185-277 Saracen Street • Atlas Road
• 139-221 Balmore Rd • Stronend Street • Vulcan Street
• Sunnylaw Place • 77-163 Petershill Road
• 41-83 Balmore Rd • 237-251 & 312 Springburn
Road
Page 12 ng homesMulti-Storey Flat Team Customer
Services Officers
Karen For Housing Enquiries: Senior
Johnson Customer
Danielle McErlane Laura Sharkey / Housing Terri McChesney Services
• 104 -138 Balgrayhill Road Lauren McPhee Manager • Carron Crescent Officer:
• Mosesfield Street • 256-356 Broomfield Road • 1292-1330 Peter
• Bagnell Street • Mansel Street Springburn Road Livingston
• Broomfield Place • St Monance Street • Balgrayhill Road
• 2-60 Broomfield Road • Syriam Gardens, Street, • Stobhill Road
• 721-745 Broomfield Road Place • Viewpoint Gate,
Stephen
•
•
Crichton Street
Gourlay Street
• Atlas Road • Downs Street For Rent Enquiries: Place & Road
Lauder
• Springburn Way • Gartferry Street
• Morrin Path • Drumbottie Road
• Vulcan Street
• Auchinloch Street
• Auchentoshan Terrace
• 77-163 Petershill Road • Balgraybank Street Bola Akintoye
• 237-251 & 312 Springburn • Hillhouse Street
• Angus Street • Carron Crescent
Road • Eastburn Road
• Atlas Road • 1292-1330 Springburn
• Valleyfield Street • Wallacewell Crescent,
• Ayr Street Road
• St Joseph’s View Place & Road Yvonne Kinnear
• Carleston Street • Balgrayhill Road
• Zena Crescent • Boghead Road
• Cowlairs Road • Stobhill Road • Galloway Street
• Broomfield Crescent & • Cardarrach Street Iona Wilson
• Hillkirk Street • Viewpoint Gate, Place • Lenzie Terrace
Drive • Hillhouse Street
• Kemp Street & Road • Carron Crescent
• Langrig Road
• Southloch Gardens • Lumloch Street
• Laverockhall Street • Campsie Street
• Midton Street • Cockmuir Street
Catherine Mather
• Galloway Street Liz McMillan
• 771-783 Springburn • 771-783 Springburn
Road Road
Aimi Kerr
• Blackthorn Street • Blackthorn Street
• Elmvale Street • Elmvale Street
Gemma Lee • Horne Street • Horne Street
• Avonspark Gardens, Place & Street • Young Terrace • Memel Street • Memel Street
• Dykemuir Street & Place • Foresthall Crescent & Drive • Carron Street • Carron Street
• Oatfield Street • Barnhill Drive • Carbisdale Street • Carbisdale Street
• Petershill Road • Eccles Street • Eccles Street
• Red Road • Fernbank Street • Fernbank Street
• Hickory Street • Hickory Street Andrew
• Carron Place • Carron Place
Wilson
Amanda Milne Joy Henderson
• 104-138 Balgrayhill Road • Hillhouse Street
• Mosesfield Street • Eastburn Road
• Bagnell Street • Wallacewell Crescent, Pamela Hutchison Anne Sheeran
• Broomfield Place Place, Road • Lenzie Terrace • Broomknowes Road
• 2-60 Broomfield Road • 356 Broomfield Road • Broomknowes Road • Croftbank Street
• 256–346 Broomfield Road • Broomfield Crescent & Drive • Croftbank Street • Edgefauld Road Lucy Brown
• Mansel Street • Downs Street • 721-745 Broomfield Road • Lumloch Street • Edgefauld Road • 623-700 Hawthorn
• St Monance Street • Gartferry Street • Boghead Road • Barmulloch Road • 623-700 Hawthorn Street
• Syriam Gardens, Street • Drumbottie Road • Cardarrach Street • 3-239 Burnbrae Street Street
& Place • Balgraybank Street • Langrig Road
Landlord report 2019 Page 13Tenant Participation - Have your say, how it suits you!
Tenant participation and engagement is very important to ng homes.
There are different ways for you to get involved, which include:
Consultation Register
Join the Consultation Register and we will consult you on
policies or changes to services. This is the easiest way to HAVE
YOUR SAY
engage. We contact you and you decide if you want to take
part. It is your choice!
Focus Groups
This is where we discuss local issues with tenants. This
ensures tenant’s suggestions for improving services are put
in place as soon as possible and staff hear tenants’ views.
Service Group
From time to time, a service group will look at how we
deliver services and make recommendation for changes.
To add your name to Consultation Register or to join one of our groups,
please contact Eileen McGovern on 0141 336 1342.
Page 14 ng homesTenant Rewards Dates for your diary
Tenant Rewards are designed to We hold various community events throughout the year. The following events are held on a regular basis:
acknowledge responsible tenants who Weekly Activities: – November ‘19 - January ‘20
pay their rent on time, help sustain Activity Venue Date and time
investments in their homes and contribute Little Rascals (Link Up) Possilpoint Community Centre Mondays, Thursdays and Fridays
9.30am – 11.30am
to making North Glasgow a community
Chancers (Link Up) Possilpoint Community Centre Wednesdays 11am -2.30pm
where people can flourish and prosper. Breaky Clubs The Grove Mondays 9.00am – 12pm
Benefits include: Inner Circle Men’s Group (Link Up) Possilpoint Community Centre Mondays: 1pm - 4pm
Thursdays: 12pm - 4pm
Carpet Bowls Possilpoint Community Centre Fridays: 12pm – 2pm
Quarterly and Annual Prize Draws Womens Health and Wellbeing The Den Fridays 12.30pm – 2.30pm.
We will offer quarterly prize draws for a £50 group Possilpoint Community Centre
gift voucher for tenants and additional annual Wednesday Social Event Possilpoint Parish Church Wednesdays 9.30am-2pm
Saracen Street
prize draws specifically for over 60’s and long
Oriental Gym Exercise Tron St Mary’s Fridays 10am – 12pm
standing tenants (10 years+). If you are selected Red Road Barmulloch
as a winner, your Housing Officer will contact Friday night Club Springburn Leisure Centre Fridays 4pm - 5.45pm
you and the results of all draws will be reported Family Breakfast Clubs Possobilities Monday to Fridays 8am – 8.45 a.m.
in North News. Family Breakfast Clubs Salvation Army Halls Mondays to Fridays (except Tuesdays
Fernbank Street 8am – 8.45 a.m.
Parkrun Springburn Park/ meet at centre Saturday mornings 9.30a.m. start
Free Insurance monument
Tenants aged 60 and over or who have a
disability can receive FREE contents insurance
Monthly Activities/One off events/Workshops: November ‘19 - January ‘20
cover. This is still available to tenants who qualify Activity Venue Date and time
and anyone not already taking advantage Community Networking Breakfast Saracen House Friday 8 November 10am – 12pm
139 Saracen Street Friday 13 December 10am – 12pm
should contact their Housing Officer. Friday 17th January 2020 10am – 12pm
Swap Shop Springburn Community Hub Thursday 7 November 11am – 2 pm.
Springburn Shopping Centre
End of Tenancy Reward
Song Shimmy Events Petershill Football Club Fridays 1pm – 4pm
This reward of £50 is for tenants who are giving Adamswell Street 22nd November, 13th December, 24th January 2020
up their tenancy and comply with ng homes End Springburn
of Tenancy Procedure. See our website to check Welcome to the Community Event Saracen House December – to be confirmed
139 Saracen Street
if you qualify for this award.
Possilpark Festive Celebrations/Christmas Lights – Saturday 7th December - details will be
published on our website. This will consist of open day events including at Saracen House.
Landlord report 2019 Page 15Springburn office email: info@nghomes.net Possilpark office
Ned Donaldson House, web: www.nghomes.net Saracen House,
50 Reidhouse Street, Twitter: @ng_homes 139 Saracen Street,
Springburn, Glasgow G21 4LS Facebook: ngsportslegacy Possilpark, Glasgow, G22 5AZ
Tel: 0141 560 6000 Tel: 0141 336 1300
ng homes is a trading name of North Glasgow Housing Association Ltd.
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