NATIONWIDE CHILDREN'S - EMBRACING OUR ONE TEAM CULTURE WE'RE GROWING!
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
INSI E
winter 2023
ONE TEAM
NATIONWIDE CHILDREN’S
HOW TO KEEP
YOURSELF SAFE
ONLINE
EMBRACING
OUR ONE TEAM
CULTURE
WE'RE GROWING!
Updates About the Newest
Research Building
INSI E
ONE TEAM
One Team Inside Nationwide Children’s Hospital celebrates our
employees, medical staff and volunteers, together with their families,
as one team achieving the best outcomes for children everywhere.
NATIONWIDE CHILDREN’S
Lexi Frazier, child life specialist (left), Liz Nestinger, early
childhood teacher and Megan Hermetz, music therapist,
meet to plan their next Family & Volunteer Services
department activity. Learn how they and others celebrate
our One Team culture on page 8.
COVER STORY
8 EMBRACING OUR
ONE TEAM CULTURE
One Team Inside Nationwide Children’s Hospital is the official employee magazine of Nationwide Children’s Hospital. This magazine publishes four times per year
and is mailed directly to the homes of all Nationwide Children’s employees. The One Team Inside Nationwide Children’s Hospital editorial staff welcomes all comments,
questions and story ideas. Please send feedback and story ideas to EverythingMatters@NationwideChildrens.org.
2 | O N E TE A M I N S I D E N ATI O N W I D E C H I LD R E N ’ S • W I NTE R 2 0 2 3
WHAT’S INSIDE
What's Inside
4 A Letter from our CEO
5 Educate Yourself: Five Cyber Security
Tips You Need to Know Now!
6 Five Minutes With: Rustin Morse
14 Research: Growing to Serve More Children
16 On the Spot: Robin Cason
Tell Us What You
Want To Read
We're always looking for story ideas for
Inside Nationwide Children's. Share your
idea with us, and we'll send you a
Nationwide Children's logo item!
Share your ideas at
EverythingMatters@NationwideChildrens.org.
E V E R Y TH I N G M AT TE R S @ N ATI O N W I D E C H I LD R E N S . O R G | 3
We are proud and grateful for the people around us
Team,
One of my favorite things about Inside Nationwide
Children’s (INC) is how it celebrates our colleagues.
This publication highlights the countless individual
efforts that make our lifesaving work possible: a
researcher with an innovative idea, a Protective
Services officer who helped a nervous parent, a
therapist who has gone the extra mile for a child.
This issue of INC focuses on how we embrace our
One Team culture, and it’s striking that so many
examples in these pages are about the ways we show
gratitude for each other. We most often talk about
our One Team culture as coming together to care
for children and their families. But another amazing
aspect of our culture is how much you all appreciate
your colleagues and go out of your way to show it.
In this issue’s “Five Minutes With” feature, our
Chief Medical Officer Rustin Morse says that
some of his proudest professional moments are the
accomplishments of others. In some ways, that’s the
entire issue’s theme – we are proud of and grateful for
the people around us.
It’s one of the reasons that Nationwide Children’s
Hospital is such an extraordinary place.
Tim Robinson, CEO
Be an Advocate
Join the conversation on any of the Nationwide Children's social media channels:
Facebook.com/NationwideChildrensHospital NationwideChildrensHospital.Tumblr.com
Twitter.com/NationwideKids Blog: NationwideChildrens.org/INC-700
Instagram.com/NationwideKids Blog: PediatricsNationwide.org
YouTube.com/NationwideChildrens Facebook.com/
NationwideChildrensHospitalFoundation
4 | O N E TE A M I N S I D E N ATI O N W I D E C H I LD R E N ’ S • W I NTE R 2 0 2 3
Cyber Security Tips
Educate Yourself: Five Cyber Security
Tips You Need to Know Now!
Staying safe online is important for both at work and at home – especially when you consider all the different ways to
communicate and constantly emerging new technology. Our Information Security & Risk team works hard to educate
employees about how to avoid cyber security mishaps. Here are five things you need to know now to protect yourself, your
family and friends:
Think Before You Click. If you do not know the sender and are not expecting the email, do not click on
anything, especially links! If it appears suspicious, use the “report phishing button” in Outlook or delete it.
Stop Sharing… Your Passwords. Never share passwords with anyone and don't write them down anywhere
easily accessible. A sticky note attached to the screen of your computer is not super-secret.
Be Aware of Your Surroundings. Keep an eye on your devices – lock your device when you walk away, and
double check to make sure you didn’t forget a device when you leave a room.
Beware of Social Engineering. Most hackers know that we are the weakest link. Social engineering is more of
an attack on your mind than on a device. A hacker will use publicly accessible information from social media or
other websites to come up with creative ways to access to our systems.
Back it Up. At Nationwide Children’s, you’ve got a spacious network drive to store all your data! Do not store
information on the desktop of your computer – it will not be backed up.
Be a Cyber
Security Defender!
Every quarter, three Nationwide Children’s employees
are recognized for helping to defend us against
phishing attacks. If, over the course of three months,
you receive a phishing simulation and you don't
interact with it, you will be entered in a drawing to
win a prize worth $50!
E V E R Y TH I N G M AT TE R S @ N ATI O N W I D E C H I LD R E N S . O R G | 5
Five Minutes with Rustin Morse
Sharing His Commitment to Clinical Excellence
"One Team culture is not just a phrase," says Rustin Morse, MD, chief medical officer. "It is who we are and what allows us to be successful.”
Although Rustin Morse, MD, began his career as a pediatric emergency medicine physician, quality
improvement has a special place in his heart. Before joining Nationwide Children’s two years ago as chief
medical officer, he served in quality roles at several pediatric hospitals in Arizona and Texas. Now, he leads our
Center for Clinical Excellence, where quality and safety is the main focus.
“I serve as the physician leader responsible for partnering with Lee Ann Wallace, to oversee and advance clinical
operations and our enterprise-wide quality and safety program,” Dr. Morse says. “Having worked at many other
children’s hospitals since graduating medical school, I feel qualified to say that Nationwide Children’s Hospital
is exceptionally special and one I will never take for granted. One Team culture is not just a phrase. It is who we
are and what allows us to be successful.”
6 | O N E TE A M I N S I D E N ATI O N W I D E C H I LD R E N ’ S • W I NTE R 2 0 2 3
FIVE MINUTES WITH
If I’m not at my desk/unit, you can probably find me…
At home with my family (wife and two teenage boys… one of whom is Three words that best describe me are...
off to the University of Cincinnati this year) or outside getting exercise. Humble, grateful, hardworking. I’ve been
I enjoy running and riding and most recently, golfing. told I’m funny, but my children remind me
regularly that I’m not.
Why did you choose to pursue your work in the medical field and at
Nationwide Children's? Favorite movie?
My college (SUNY Oswego) had a volunteer ambulance squad. I was I’m not much of a movie person. I will say
the driver and loved driving with lights and sirens. This led to me that I enjoyed Robin Williams movies.
volunteering in an emergency department and before I knew it, I was Perhaps two of my favorites are “Dead Poets
considering medical school. As far as Nationwide Children’s, I fell in Society” and “Good Morning Vietnam.”
love with the culture and the amazing things we are doing, like our
commitment to behavioral health and the work in and around the Favorite band/music?
community to address health equity.
Billy Joel.
What virtue or trait do you appreciate the most in your colleagues? What talent would you most like to have?
More regularly than not, people assume others have good intent. I’m grateful I took typing seriously in high
This goes a long way to continuing to strengthen our One Team culture. school (pre computers). I only wish I would
have done the same with Spanish. I wish I
What is your proudest moment? was fluent in a second language. Some days
I’m barely fluent in English.
Seeing others succeed or organizations change for the positive and
knowing, in a quiet way, behind the scenes, I helped contribute to the
outcome. Looking back at my career, it is the accomplishments of others
that are my proudest moments.
Dr. Morse and the Center for Clinical Excellence team have been restructuring our quality and safety work under the new
SCOPE framework. It will improve the way we deliver care to achieve Best Outcomes even more as we move forward.
S
SAFETY
C
CLINICAL
O
OUTCOMES
P
POPULATION EQUITY
E
HEALTH EXPERIENCE
E V E R Y TH I N G M AT TE R S @ N ATI O N W I D E C H I LD R E N S . O R G | 7
Just as patients like to stay on our hospital paths, these patients and their journeys are what keep us on track with our mission and culture. 8 | O N E TE A M I N S I D E N ATI O N W I D E C H I LD R E N ’ S • W I NTE R 2 0 2 3
ONE TEAM CULTURE
There is a special feeling in the hallways, in the units and clinics
at Nationwide Children’s Hospital. Some call it camaraderie or
friendliness, others refer to it as helpfulness or openness. Really, it’s
all these things AND much more.
Our One Team culture is the reason people stay. It's the reason
people who have left come back. It's the reason we rally around
each and every patient giving everything we’ve got – and still take
the time to smile and say hello in the hallways. It's the reason our
institution is unlike any other.
Nationwide Children’s Hospital is able to lead the Journey to Best
Outcomes for children everywhere because staff from all areas of
the organization work together to do what is best and right for
our patients, families and each other. We draw inspiration from
watching each other succeed and we support each other because we
know we are stronger together.
Our One Team culture is our secret sauce. And a secret this good
is worth protecting! In fact, culture was positively mentioned
so many times as our senior leaders were building the hospital’s
newest strategic plan that Culture and Talent is one of the five
foundational elements to our plan – very appropriate since much
of our success is driven by our culture!
When we celebrate ourselves, our One Team and our
accomplishments, we keep our teams strong and resilient. Here’s a
look at how some departments celebrate our One Team culture.
E V E R Y TH I N G M AT TE R S @ N ATI O N W I D E C H I LD R E N S . O R G | 9
Embracing One Team Culture
We asked different groups throughout Nationwide Children's to share how their teams are embracing One Team
Culture and connecting to our Strategic Plan.
"We have had to be creative to keep staff engaged and
stay connected to their communities throughout the
pandemic. Food trucks, cookouts and outdoor community
events have been a hit, and we look forward to continuing
these One Team activities!"
-Kent Weakley, site director,
Dublin and Marysville Close to HomeSM
From left to right: Diane Weis, Nafisa Ali, Jamie Franklin, Loren
Lefeld and Julie Potts. All are part of the Dublin Speech Therapy
team.
"Teen and Pregnant Clinic has been around since 2012, and as we have seen people come and
go, we have a small but strong and mighty team. We enjoy celebrating milestones, birthdays,
graduations and more than anything a successful patient story. Each person in this clinic is
a vital cog in all of our moving parts. When we talk about One Team, there is truly no 'I'
demonstrated by any one member of this incredible group."
-Jamie Topolosky, centering coordinator, Teen and Pregnant Clinic
"The Family and Volunteer Services department has a social committee that promotes Nationwide
Children's values, team effectiveness, communication, diversity and inclusion, and encouraging team
members to be their best through a monthly newsletter and hosting events. The newsletter and events
increase staff engagement and promote fun opportunities and to learn and interact with co-workers."
-Liz Nestinger, early childhood specialist, Family and Volunteer Services
10 | O N E TE A M I N S I D E N ATI O N W I D E C H I LD R E N ’ S • W I NTE R 2 0 2 3ONE TEAM CULTURE
Travis Wells, service line administrator for Rheumatology, Endocrinology and Nephrology, , shared these examples:
a team
"Every year we get together as
over the past
to celebrate our performance
t year-end awards
year. At the event, we presen
e most coveted of all
that are voted on by staff. Th
Team Player of the
of our awards, Rheumatology’s
er going above and
Year, recognizes a staff memb
s Jill Gaydos. Jill,
beyond. This year’s winner wa
nt, was recognized
an admin II in the departme
entered care by
for always providing patient-c
n barriers between
breaking down communicatio
and partner
our various clinical disciplines
specialties."
"We start our m
onthly staff mee
'Resilience Mom ting with a
ent.' This gives
opportunity to our staff the
recognize one an
performance in ot her for
the wake of a hi
environment. gh-stress event Jill Gaydos with the Rheumatology Team
or
Player of the Year Award.
The stories we he
ar are amazing.
showcases how … It really
breaking down
department and si lo s within a
working as One
Best Outcomes Team can lead to
."
MORE
PLORE
EX
Want More Ideas?
t
Scan this QR Code for more
ypertension Departmen
"The Nephrology & H dney
One Team Culture submissions!
establishment of The Ki
recently celebrated the ren ’s.
er at Nationwide Child How Are You Celebrating One Team Culture?
and Urinary Tract Cent We want to know: How do you and your team celebrate
rtnership between two
This is an innovative pa our One Team culture? What does One Team mean to
gy and Urology) as the
departments (Nephrolo ng you? Send us your stories and photos for a chance to be
e patient care by offeri
mechanism to streamlin to the featured on ANCHOR. Email us at EverythingMatters@
d-based care and access
coordinated, evidence is Center NationwideChildrens.org.
rch. This creation of th
latest advances in resea ort from
without a One Team eff
would not be possible
both departments."
E V E R Y TH I N G M AT TE R S @ N ATI O N W I D E C H I LD R E N S . O R G | 11Shout-outs from Staff:
What They Love About Our One Team Culture
It doesn’t matter whether it’s a new hire, someone who has been here for 30 years or an employee who left the
organization and came back… they all have rave reviews of the Nationwide Children’s One Team culture. Here, read
some of their thoughts.
“Recent months and years have been challenging
for Nationwide Children’s and other health
“When I first started with Children’s
systems. Nationwide Children’s staff have navigated
Hospital it was it was 1981. It was
COVID, high patient volumes and dozens of other
definitely a family atmosphere that
stresses at work, at home and in the community. It
was centered around the children. I
is humbling to see staff so focused on supporting
remember the singing orderly. He
one another, as well as their dedication to the
was an older man who sang to
patients and families they serve. Our dedicated
the patients as he took them to
staff form the heart and backbone of Nationwide
surgery. The patients and parents
Children’s culture.”
loved it. Every holiday was celebrated by the hospital
and many times it included patients and families. -Rick Miller, president and
chief operating officer
I worked in the Patient Services department and we
handled admitting patients, following up with insurance
companies and answering parent’s questions. A lot of
times we got to know the families of long-term patients
who were frequently admitted to the hospital or seen as
outpatients. Sometimes it could be heartbreaking, but
there were success stories too. It made you work harder
“Nationwide Children’s is
because you had a face to the name.
special because we’re one
Today the hospital has really grown. Many of the team with one mission. In the
departments that started at the main campus are now world today, we are constantly
off-site or working from home. … However, Nationwide working as an individual and
Children’s Hospital makes their presence known in want to be recognized that
the communities and the goal has always been serving way. At Nationwide Children’s,
children and families.” it’s a team effort. It takes every
job and every title at Nationwide Children’s to
-Toni Mason, patient accounts rep, Patient Accounts make our machine run efficiently and effectively.”
-Patrick Spencer, supervisor, Protective Services
“Nationwide Children’s has a prolific culture of respect and duty. Employees of Nationwide Children’s Hospital take pride
in the work they do and how they contribute to our mission here - offering the best possible modern pediatric care. This
pride and sense of purpose exists in all roles here at Nationwide Children’s including: pediatricians and nurses, researchers,
and other support staff such as logistics and custodial. All of us come together to keep the lights on here and every one of
us has a role to play. At Nationwide Children’s, you feel a sense of pride and accomplishment being part of the important
work that is done - no matter what your hand in it is.”
-Jacob Harris, research associate, Center for Microbial Pathogenesis
12 | O N E TE A M I N S I D E N ATI O N W I D E C H I LD R E N ’ S • W I NTE R 2 0 2 3ONE TEAM CULTURE
“Nationwide Children’s Hospital has a unique culture in that all disciplines are constantly collaborating to help
achieve the best patient outcomes. As a speech-language pathologist early in my career, I greatly value all of the
insight and advice other SLPs, PTs and OTs share, that often comes unsolicited, regarding increasing participation,
managing behaviors and facilitating carry over outside of my therapy session. Additionally, I can always rely on my
colleagues to incorporate appropriate cueing/prompts for speech during their sessions to help foster language in
other settings and provide consistency for the child and their family.”
-Melanie Arnold, MA, CF-SLP, speech-language pathologist, East Columbus Close To HomeSM
“The difference between Nationwide Children’s
and other facilities is the team’s commitment “The commitment to our One
to excellence. I come to work every day and Team culture is what makes our
witness doctors, nurses, respiratory therapists, organization one of the best
PCAs, UCs, medics, etc. going out of their places to work. I feel we create
way to provide excellent care to the patients an atmosphere of respect, that
and families at Nationwide Children’s. We are leads to trust, to everyone from
undoubtedly seeing unprecedented volumes. our employees to our patients
Yet, that does not stop these team members and families. Interdisciplinary
from going above and beyond the call of duty teams work together and this creates sharing of
even in the face of very stressful situations. I thoughts and ideas and reiterates that we are all
did not witness this at other facilities. It truly part of the process and we create positive outcomes
sets this place apart. I am proud to stand next and a positive atmosphere.
to the nurses and everyone else because of the
exceptional care I see provided every day.” The culture here at Nationwide Children’s is unlike
any other organization I have been a part of because
-AJ Yost, BSN, RN, Emergency Department I feel we embrace the inclusivity and diversity. We
are truly a part of the community, and they are part
of us. I feel proud to be a part of this organization.”
-Vonda Keels-Lowe, MSN, CPN, PMHNP-BC,
CNP, NP fellowship director, Behavioral Health
“The remarkable thing to me about
the Nationwide Children’s Hospital
culture is how naturally others “The day you join this team you become part of
will help you in accomplishing something very special. No matter what your role,
your portion of the overall you are connected to serving children and families,
mission. Everyone is busy with often at the most difficult times in their lives.
lots of important work of their To be part of an organization leading the way so
own. However, when you need children everywhere can achieve Best Outcomes is
something, it is
the assistance of others to accomplish a common thread that unites us as one team. We
their considerable
amazing how willing people are to use want everyone to be successful, so we support each
ever ywhere.”
talents to help out. That is not true other individually and collectively.”
tners for Kids
-Sean Gleeson, MD, president, Par -Donna Teach, chief marketing and
communications officer
E V E R Y TH I N G M AT TE R S @ N ATI O N W I D E C H I LD R E N S . O R G | 13Research: Growing to Serve More Children
New Facilities and New Investments to Continue
Leading the Journey to Best Outcomes
A rendering of Research Building IV connected to the current Research Building III. Research Building IV is set to open in May 2023.
Research Building IV, under construction on the west end of the Nationwide Children’s campus and set to open in
May 2023, will serve as a companion to Research Building III. The two buildings will be fully connected on every
floor through a new curved structure, allowing them to function as one complex – where clinical care and research
operations are seamlessly integrated.
“At Nationwide Children’s, we are building world-class research facilities to support our continued growth and
success,” says Dennis Durbin, MD, MSCE, president of the Abigail Wexner Research Institute. “Our growing
facilities will help us to reach our aspirations of developing new, life-changing therapies and creating the best possible
outcomes for children around the world.”
14 | O N E TE A M I N S I D E N ATI O N W I D E C H I LD R E N ’ S • W I NTE R 2 0 2 3RESEARCH
Fun Facts about Research Building IV
Raise your hand if you know what a “schmoo” is. The “schmoo” refers to the curved “building” between the buildings —
the entire connective structure that houses the new central entrance into an open atrium with a central staircase and joins
Research Building III to Research Building IV on every floor.
539,510 2020 285,000
total square feet total square feet
of dedicated research space the year construction began A new green space — an open added with the
AWRI currently occupies on Research Building IV multiuse “quad” framed by tree lined new building
across three buildings on walking paths — will be created
the hospital’s main campus. between Research Buildings III and IV
and the Conference Center.
MAY
JANUARY 2023 2023
The new building will feature The new building’s loading dock will be available Anticipated opening of the new
flexible workspace and labs, offices for use, which will allow the final phase of building (including the “schmoo”)
and other areas with movable construction to begin: the temporary loading dock and all surrounding spaces.
tables and equipment to adapt to will be demolished, the seminar room will be
changing research needs and allow rebuilt and final exterior site work will begin.
for inter PI collaboration.
Expanding
Genomic Medicine
Genomics is one of the primary
components in our current
Strategic Plan. The Steve and
Cindy Rasmussen Institute for
Genomic Medicine is currently
housed primarily in Research
Building III. With the opening
of Research Building IV, the
Institute for Genomic Medicine
will expand to occupy the
full second floor across both
connected buildings, creating
a seamlessly integrated clinical
and research lab operation.
E V E R Y TH I N G M AT TE R S @ N ATI O N W I D E C H I LD R E N S . O R G | 15NONPROFIT ORG.
U.S. POSTAGE
PAID
COLUMBUS, OH
PERMIT NO. 777
Nationwide Children’s Hospital
700 Children’s Drive
Columbus, Ohio 43205-2696
ON THE SPOT
For more than a decade, Robin Cason has been serving and protecting the patients and employees
Robin Cason of Nationwide Children’s Hospital as an officer in Protective Services. Currently, Robin works
at the Lincoln Village Primary Care Center and enjoys helping and looking out for the public.
Protective Services Officer “Nationwide Children’s Hospital is an awesome place to work and to come to if your child needs
care,” Robin says. “If we all try to work together in unity, listen and communicate, we may be a
When: 8:45 a.m. piece of the puzzle in making the world a much better place for all. Follow by example and to be
Where: Lincoln Village Primary Care Center an inspiration.”
To nominate someone for “On the Spot,” email EverythingMatters@NationwideChildrens.org
W651794You can also read
