O u r Year in Annual Review - Year to June 2018 - Mary Potter Hospice
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Our
Y ea r in
Review Annual Review
Year to June 2018
Our vision
That people in our communities who need palliative care
have access to compassionate and quality care, when and
where they need it.
Our approach
Taking a whole person approach, we will provide and
promote high quality specialist palliative care, grief support,
education and care planning services. Working alongside our
health partners, we aim to make a difference in the
communities we serve.
Our values
Respect
Compassion
Dignity
Hospitality
Stewardship
Front Cover:
Serving strawberries and icecream at the annual Strawberry Festival
are (left to right) Brian Dawson, Wellington City Councillor;
Rt Honourable Jacinda Ardern, Prime Minister;
Jennie Vowles, volunteer, and Naomi Haye, volunteer
Mary Potter Hospice Board
1 July 2017 – 30 June 2018
Contents
Our vision
Chair’s message 2
From the Chief Executive 3
Our Strategy 2017-2022 4
Our service: Patients are the stars at the
centre of our care 5
Community Services are stronger 6
Porirua team stepped up to maintain services 6
Enhanced Hospice@Home service 6
Patients positive about extended service 6
Our Inpatient Services 7
From left seated: Sister Margaret Lancaster; Mark Cassidy, Chair; Andrea McCance, Deputy Chair
Standing: Dr David Werry; Malcolm Bruce; Dr Grant Pidgeon; Stephanie Dyhrberg; Martin Lenart Psycho-social support increased 7
Bereavement Programmes 7
Day Units 8
Mary Potter Hospice Executive Team Pasifika Liaison 8
1 July 2017 – 30 June 2018 Māori Liaison 9
Patron: Apartments project 9
Education and research 10
Our people 11
Bev’s Matariki Star recalled a special holiday 12
Farewell to a star 13
Quality – it always matters to us 14
Our communities – our five-star supporters 15
Kerry Prendergast Kids Room is a hit among some star performers 18
Volunteers – our shining stars 19
Financial reporting 20
Hospice supporters 22
From left: Devon Diggle, Strategy Manager: Dr Astrid Adams, Director Contacts 23
of Palliative Care (starting in January 2019); Frances Robinson,
Co-Director Support Services; Philippa Sellens, Director of Fundraising,
Marketing and Communications; Brent Alderton, Chief Executive (from
April 2018); Diana Pryde, Director Support Services; Donna Gray,
Director of Clinical Services (from May 2018)
Absent: Teresa O'Toole, Acting Executive Lead Education, Quality &
Research
Mary Potter Hospice Annual Review 2018 1
Chair’s message From the Chief Executive
In April this year hospices so that we can continue to support the Since the mihi whakatau on my first day as Chief
we were pleased to wellbeing of people in our communities at their Executive in April, I have felt very welcome at
welcome our new most vulnerable. Mary Potter Hospice. I have been very grateful
Chief Executive for all the support I have received from people
Without the support of our corporate and
Brent Alderton. The within and outside the Hospice. And I have been
community donors, individual supporters and
Board has charged immensely impressed with the quality of all of
volunteers the Hospice would not be able to
Brent and his those who work at the Hospice – both paid and
reach the patients and their families and whānau
executive team with voluntary. My first few months in the role have
it already does. The Board would like to
implementing its been rewarding and extremely satisfying.
acknowledge the invaluable contribution you
strategy, Me aho
make and confirm that we are looking at ways to A highlight has been going on visits with the
mai ngā whetū, Our
enhance and grow those relationships. community team. I am convinced that our
Place in Palliative Care. The strategy addresses
strategy for the future, which includes an I have been privileged to connect with many of our
the pressing need to change the way we do It was with sadness that in May this year we patients. Here I am with Jim from the Wellington day unit
Enhanced Hospice@Home service, is right for
things if we are to survive to meet the future farewelled Brian Ensor, our Director of Palliative
our patients and their whānau. During the visits I
needs of our diverse communities. My thanks go Care, who served the Hospice so well over 14
have witnessed our incredible staff working with
to Te Pou Tautoko for their guidance and in years. We wish him well in his new position at running. The key is to increase our revenue and
families at a very stressful time in their lives. Each
particular I acknowledge their naming of our Hospice Waikato. Our dedicated and committed we are planning ways to do this, including
staff member plays such a valuable role in
strategy, which means “Let the glowing stars staff are our most valuable asset and the Board is engaging with government very strongly, along
supporting patients.
light our way”. mindful of the change and disruption that they with Hospice NZ and other Hospices, to provide
have had to deal with over the year. We would A key challenge for me is ensuring the financial better funding and support for palliative care
We face a steep increase in the need for our
like to thank you all for the professionalism and resources for the Hospice. As our costs rise, with across New Zealand.
services, and the purpose of the strategy is to
support that you have shown. increasing salaries, petrol costs and other things,
position the Hospice so that it can continue to The 2017/18 year has been a challenging one for
our proportion of government funding
provide quality palliative care to everyone who I would like to thank my fellow Board members our retail team. The forced closure of the Porirua
continues to drop. In the year covered by this
needs it in Wellington, Porirua and Kapiti. This year for their enormous voluntary contribution over shop and warehouse affected our income for the
report, government funding increased by only
we had an 8% increase in patient numbers and we the year. Running a complex organisation like year. We opened a new shop in Porirua in August
one percent and covered only 45% of our costs.
know that the number of people needing our Mary Potter Hospice is not easy, and without the 2018 and our retail income is now heading back
This is very concerning to the Board and
unique service will continue to grow significantly. commitment and expertise of the Board it would on track. We also opened a new shop in Karori,
Executive team.
simply not be possible. There have been times much better located to the main retail area, and
Last year we received an increase of about one
when I have had to ask for urgent and important We realise that we cannot keep putting out our this has proved to be a good decision. I would
percent in government funding while the costs of
decisions to be made quickly and the Board has hand to the community for ever-increasing like to thank the retail staff and many volunteers
providing our services increased by more than 7%.
never complained nor shied away from its amounts to help us, despite their incredible for their efforts to ensure that our shops provide
For the coming year, to maintain services, the
important role. generosity and support. That is why we are a great service and great products to our
Board has approved a deficit budget, meaning we
building the apartment complex adjacent to the customers, and for their patience during a
will be spending more money than we are earning. My thanks also to our Patron Kerry Prendergast
Hospice building in Mein Street. The rental difficult year.
This is an uncomfortable position for any Board, who has provided support and endorsement of
income from the 39 apartments will help fund
especially one that is passionate about providing a our work throughout the year. I look forward to I would like to thank the Board for their support
our operations into the future. I would like to
quality and much-needed service, free of charge. working with her again over the coming year. for me and the Executive team during the year.
thank the amazing donors who have committed
The construction of the apartment complex next They have been most supportive and allowed me
Throughout the year the Board has been very substantial funds to make the apartments
to the Hospice will help, but the income we will to get well settled. My thanks also to the
focused on the values of the Hospice in our possible, as their contribution will ensure that a
see from it is still several years away. The Board is Executive team for keeping the Hospice in good
decision making and our contacts with the financial return to the Hospice is made
therefore working closely with Brent and his team heart as they continued to manage during the
Hospice team and stakeholders. These values of more quickly.
on implementing strategies to meet our short, period before my arrival.
medium and long term financial needs. Respect, Compassion, Dignity, Hospitality and
Our daily shortfall is about $17,000 after our
Stewardship provide our platform for decision Brent Alderton
income from the government and we rely on
Also, together with our colleagues at Hospice making and our vision for the future. Chief Executive
shop income, bequests and generous donations
New Zealand, we will be making our case for
Mark Cassidy to see us through. We are looking at ways to turn
urgent additional government funding for
Chair around the current deficit budget that we are
2 Mary Potter Hospice Annual Review 2018 3
Our Strategy 2017-2022: Our service: Patients are the
Me aho mai ngā whetū stars at the centre of our care
– Let the glowing stars light our way At Mary Potter Hospice our focus is Volumes of services delivered
always on the person, not their illness,
Our patients are the glowing stars, and The strategy reflects moves that are already 1000
and our goal is to provide quality Patients in service
being made towards a comprehensive 902
the purpose of the strategy is to ensure services for the patients and families 900
837
community service, with after-hours visits, 816
that we can meet the needs of people more care available at home in the last days of who trust us with their care. 800
who need us in Wellington, Porirua and life, and day services providing support to 700
We care for people when their illness is
Kapiti. This year we had an 8% increase patients and carers, and volunteers.
incurable, and they need help to manage their 600
in patient numbers on last year. The strategy was named Me aho mai ngā whetū symptoms. We care for the whole person; their 500
– Let the glowing stars light our way – with physical as well as their emotional, spiritual and
Launching the strategy in March, Board Chair 400
advice from Te Pou Tautoko (Mary Potter social needs. We also support their family/
Mark Cassidy said the Hospice was deeply
Hospice’s Māori Advisory Group). whānau, carers and friends to make the most of 300
committed to meeting that need. “Many people
their time together.
would like more support at home from our very 200
capable teams of counsellors, social workers, Our staff work to affirm life, to help people 100
medical professionals and therapists,” he said. accept death and provide support for people in
0
“Our volunteers are dedicated and committed, their homes and in aged residential care
16
17
18
and some would like to take on roles that facilities. Most of our patients stay in their own
/20
/20
/20
directly support patients in the patient’s homes. Sometimes, however, patients may
16
15
17
20
20
20
own home.” benefit from a stay at our specialist Inpatient
Unit in Newtown. We work with patients,
The overall goal of the strategy is that everyone
families and other healthcare providers to Activity 2017/18 2016/17 2015/16
has access to compassionate, quality palliative
develop an individual care plan to meet each
care when and where they need it. This is care Patients in service1 902 837 816
patient’s needs. A partnership approach helps us
that meets their needs; is integrated in
to use the resources we have most efficiently. Inpatient Unit
partnership with other health providers and
the community; is high quality and effective; admissions2 448 454 472
The Hospice supports people from many
adapts to changing needs and evidence; and cultures and we are always conscious in our Bereavement
is affordable. planning and practice to be aware of the beliefs counselling contacts 1,849 1,665 1,599
and customs that are important to the person
New referrals
and their extended family. We practice aroha ki
to service 849 842 816
te tangata – respect, empathy and regard for
others.
¹ Source data – Monthly average patient report from
We are committed to ensuring that the Hospice our patient database Palcare. The figures are
can continue to meet the needs of the different from those reported in previous years
Wellington, Porirua and Kapiti communities free which were from the Referrals report.
of charge and for decades to come.
² The number of Inpatient Unit admissions is affected
This year we saw an increase in patient numbers by the length of stay in the Hospice.
to 902 – up from 837 in 2016/17.
4 Mary Potter Hospice Annual Review 2018 5
Community Services are stronger Porirua team stepped up in partnership with education providers. Medical
to maintain services students, student nurses and massage students
Our community services have been
are offered placements in the IPU and
strengthened as we move to providing more The Porirua and North Wellington Community
community teams.
care directly to patients where they are. Most Team had to move into temporary premises
patients are cared for at home and in aged when an April storm caused major flooding and Psycho-social support increased
residential care facilities. On any day we could exposed asbestos at the Prosser Street Hospice
A pilot project carried out by Hospice Social
be supporting, on average, 270 patients. Shop and warehouse, directly next door to the
Worker Mary Hulme-Moir in 2017 demonstrated
community base. The team made sure services
Each of our three bases – in Wellington, Porirua that increased psycho-social support made it
to patients and families were not disrupted while Louise Katene (right) with fellow
and Kapiti – has a team of nurses, doctors, easier for patients and families to access early
new office space was found. The Hospice has Enhanced Hospice@Home nurse Diane Evans
occupational therapists, counsellors, social Advance Care Planning. This allows them to think
meanwhile purchased a building in Porirua East
workers, Māori and Pasifika Liaison staff, She says she enjoys offering care to patients in about and discuss personal preferences and future
for its new community base. This will be
administrators and volunteers. As well, a Day their homes, where most people prefer to be. treatment choices. It also supports the
refurbished this coming year to provide the team
Services team provides bereavement programmes, “Definitely there was a demand, which fell on bereavement process following a death. Following
with fit-for-purpose facilities, including a
legacy work and companion volunteers. the already stretched District Nurses. But the the success of the pilot, the Hospice increased
counselling room, outpatient clinic, education
District Nurses only went out to our patients social work capacity across the community and
Alongside the community teams, the Aged facility and Day Unit as well as office space for
who urgently needed someone,” Louise says. Inpatient Unit, recruiting a further three social
Residential Care (ARC) partnership nurses and the multi-disciplinary team.
“Now we can visit our patients until 10pm. We workers to support patients and families to deal
social workers support patients who move to with the issues they face at the end of life.
Arrangements were made to move the can settle patients leaving the Inpatient Unit or
aged-care facilities. This team also provides
community base into part of the new building hospital into home and make sure they have
palliative care education with the Hospice’s
ahead of the sale being finalised.
Bereavement Programmes
everything they need – and support the family.
ARC partners. This year our bereavement work was reviewed by
This provides a unique opportunity to shift some
The community teams work closely with other Demand builds for Enhanced of our service into the community and increase our psycho-social team. We offer bereavement
health professionals in a shared-care model. Our Hospice@Home service the great service already provided by the counselling to help people who are struggling to
partners include general practice teams, district This year we increased our out-of-hours community team and our partners.” come to terms with a loss of someone they love.
nurses, Wellington Free Ambulance, oncology support with nurses from the Inpatient Unit Collaboration across the Hospice’s three bases
Louise packs a bag of food to take with her and, ensured a more consistent process and
nurses, specialist nurses, local iwi health service now working in the community every day until
at the start, had to set a timer to remember to bereavement support group meetings took place
Ora Toa and home support and social care 10pm. This model of care, called Enhanced
eat. She says sometimes she can spend long across our region. A collaboration with the
agencies. These partnerships are highly valued Hospice@Home (H@H), started in Wellington in
hours with a patient who needs her. She says the Cancer Society in Newtown led to the setting up
as they encourage an integrated response to the May as a pilot programme to offer specialist
H@H service provides continuity of care for the of a group to meet the unique needs of those
rising demands for palliative care in our region. palliative care to those patients at home who
patients and there has been positive feedback under 50 with children, who have lost a partner.
need more help to manage symptoms or have
from families. The working relationship with the Those attending a bereavement group in Kapiti
other end-of-life needs. This is in addition to our
District Nurses has been strengthened. became movie-going friends with the Porirua
24-hour telephone advisory and support service.
Enhanced Hospice@Home was extended to group joining them. This is the perfect outcome
Our Inpatient Services where the Hospice has enabled members of the
cover Porirua and North Wellington in June.
The Inpatient Unit (IPU) in the Hospice’s community to support each other.
The Enhanced Hospice@Home team provided Newtown base supports community care with
an additional 115 visits or phone calls to 41 short-term admissions for symptom The review also highlighted the opportunity to
patients in the first six weeks of the pilot, to June management, end-of-life care and respite. The create different activities in the community. As a
30. We are surveying family members to identify IPU multi-disciplinary team includes nurses, result we are launching a series of workshops to
the impact of H@H on them. health care assistants, doctors, social workers, provide practical help for carers and others who
physiotherapists, occupational therapists, are grieving:
Patients positive about spiritual carers, massage therapist, music • Home alone – managing money, cooking for
extended service therapist, counsellors, administrator, hospitality one, calming the mind and socialising
Louise Katene came to Mary Potter Hospice as a staff and volunteers. The team also works
• Lining up your ducks – funeral and advance
new graduate three years ago and is one of six closely with our health partners, including
care planning
registered nurses rostered to deliver the H@H Wellington Regional Hospital and the hospital’s
extended service. Palliative Care Team as well as Hospice • Time out – fun and time off for carers
Community Services. We support the
Breathlessness is helped with a small handheld fan • Holiday season resilience – remembrance
development of the palliative care workforce
and creative activity for kids.
6 Mary Potter Hospice Annual Review 2018 7
Day Units This year, the Hospice had contact with 155 Māori Liaison to mark the closing of our building in Prosser
Pasifika patients. Pasifika Liaison Tiumalu Street. Elizabeth recognised the team’s need
During the past year patients received over 700 Tena ra koutou katoa. Ka mihi, ka mihi, ka mihi.
Sialava’a has also been involved in Advance Care for a process to enable people to leave
episodes of care in our Day Units in Newtown,
Planning discussions with more than 80 people. Māori Liaison Elizabeth Munday has this year behind the spirit of challenge and loss and
Porirua and Kapiti. The idea is that patients can
focused on promoting liaison services among look forward with fresh energy and fresh
join in meaningful and creative activities and Tiumalu works closely with the Hospice’s
the Hospice community teams, which has eyes. Ngāti Toa Chair Taku Parai, Kaumatua
share time with friends, while carers take a break. multi-disciplinary teams to support Pasifika
significantly increased the number of referrals Kahuwaeroa Katene and Tau Huirama
The Porirua Day Unit had a new Legacy Group, in patients, particularly where there might be
from Māori. participated in proceedings.
which patients were encouraged to create special reticence by patients and family to accept the
items and gifts while reflecting on their lives. The services on offer because of family expectations The Māori Liaison had 267 patient contacts Elizabeth and Pasifika Liaison Tiumalu Sialava’a
items created can be powerful coping tools. Our of care or a language barrier. during the year. have worked together to build relationships with
Day Unit coordinators shared skills and insight
several aged residential care facilities, including
with colleagues from Taranaki Hospice and The Pasifikia Liaison has an important role in Elizabeth’s pakihiwi ki pakihiwi (shoulder-to-
Kemp Home and Pōneke House in Mt Victoria,
Arohanui Hospice in Palmerston North. This educating Hospice staff and volunteers, to raise shoulder) approach with colleagues to support
and engaged with District Nursing on culturally
regional catch-up occurred twice during the year. awareness about Pasifika people’s needs and whānau has provided the opportunity for informal
safe practice.
expectations for their care and their family. She cultural insight for our staff. She has continued to
Pasifika Liaison also works with other health and social service meet with volunteers and new staff. Apartments project
Talofa lava, Taloha ni, Kia Orana, Malo e lelei, Ni sa providers, Pasifika networks and churches to
Elizabeth arranged several important events in The apartments to be built on the vacant piece of
bula, Fakaalofa lahi atu, Halo Olaketa, la orana, share information about the palliative care
association with the Hospice’s Māori Advisory Hospice land at our Newtown site will help bridge
Kam na mauri, Kia Ora and warm Pacific greetings. services the Hospice provides to meet the
Group, Te Pou Tautoko, and Ngāti Toa: some of the funding gap between our income
end-of-life needs of Pasifika people.
More Pasifika people are seeking services at and our costs. While the apartments will make a
• The farewell to former Chief Executive Ria
Mary Potter Hospice since we introduced the A Pasifika Advisory Group oversees the liaison positive cash contribution to the Hospice from
Earp in October 2017 marked her 11 years
Pasifika Liaison role to strengthen links with the service and connects the Hospice to external day 1, this contribution will grow as the debt is
of service.
Pasifika community. advisors working in Pasifika health. paid down and interest payments reduce.
• A mihi whakatau for incoming new Chief
Executive Brent Alderton in April 2018. During the year covered by this report, a large
amount of preparatory work was undertaken to
• Porirua Mayor Mike Tana joined the Day get the project well-established. The first phase
Unit patients in Porirua for afternoon tea In
Pasifika Liaison: A patient’s experience of the project will begin in late 2018, with the
March 2018. renovation of existing Hospice-owned
Tiumalu shares an experience help fill out the appropriate On reflection this was great
• A Karakia whakamutunga (a time for kai, residential properties adjacent to the vacant
where time was short for a Hospice paperwork. team work, working with
kōrero and reflection) was held with the land, followed by the construction of the larger
Samoan patient: another health profession and
After we had been there for a Porirua community team, store and apartment complex.
our Palliative Care
This man had no medication few hours, the father took a warehouse staff and volunteers in May 2018
Coordinator, to help a sick
in the house. He had stopped bad turn and our Palliative Care
man and his family.
eating and was in huge pain. Coordinator recognised that
The hospital’s Pacific Health he was now in the dying
Unit social worker and I were process. Together we
able to talk to the family explained this to the family.
about what was happening. The family told us we had
We were able to speak to the helped them and had calmed
patient in Samoan too, giving things for them too, and they
him words of comfort. had been able to accept that At the mihi whakatau for the
their father was dying. incoming Chief Executive are (left
The Hospice Palliative Care to right seated) Elizabeth Munday,
Coordinator looked after the We left the house feeling Māori Liaison; Sister Margaret
patient and helped him with his relieved and thankful that we Lancaster, Board Member; Aunty
Kahuwaero Katene, Te Pou
pain, and she discussed his were able to help this man Tautoko; Denis Grennell, Te Pou
medication with the family and and his family. He died that Tautoko. Standing are Tiumalu
explained what was happening night, peacefully and Sialava'a, Pasifika Liaison; Vanessa
Tiumalu Sialava’a has worked with Eldridge, Day Service Manager;
to their father. I was also able to surrounded by his family. many Pasifika patients this year Brent Alderton, Chief Executive
and Tau Huirama, Te Pou Tautoko
8 Mary Potter Hospice Annual Review 2018 9
Feedback from Hospice NZ Fundamentals
Education and research During 2018, external auditors carried out an
independent audit of the Hospice services. The • The discussion around symptom assessment and
Mary Potter Hospice offers an extensive
findings regarding education were: management was fascinating – learnt a lot.
palliative care education programme to health
professionals and the community, as well as "The focus on ongoing education and national • Palliative session has been very helpful as it has updated my
ongoing education for staff and volunteers. The networking works well to support the knowledge and provided new approaches to family and
goal is to develop a specialist workforce, organisation in delivering care based on the best residents who are in the process of bereavement.
enhance the ability of our partners to provide available evidence. Mary Potter Hospice is well • Attending these sessions were very helpful for me. Before, I
quality care and support the community in its served by experienced medical and nursing was afraid of facing situations like these but with the help of
efforts to look after its own friends and family. palliative care specialists. Mary Potter Hospice is these sessions, I am more confident in handling palliative
at the forefront of palliative initiatives in care residents.
The Hospice was an active member of the
supporting patients in aged care facilities and
regional Living Well, Dying Well strategic group. • Given me lots to think about with giving support/care and
advance care planning" – excerpt from 2018
Ongoing education in palliative care will be dignity to the patients that come into my care. Thank you for
audit.
required for all health professionals closely a great day.
involved in the care of patients with end-of-life Education in aged residential care
needs.
One of our key areas of focus is education for Sheryn and Striker have become
Our Professional Development Palliative Care staff in aged residential care facilities. Our regular visitors to the Inpatient Unit to
programme includes the Hospice NZ share some TLC
Education Programme provides specialist
workshops, seminars and symposia to a growing Fundamentals of Palliative Care and syringe
group of health professionals interested in driver training. During 2017/18, we have seen
end-of-life care. Most recently, education has more people attending as the result of increased Our people work at Mary Potter Hospice motivating, 83%
engagement with the sector. said their relationship with their manager was
expanded into designing regional and national During the year we farewelled former Chief
good to excellent, and 75% said they would
partnerships to develop master classes and Executive Ria Earp after 11 years and welcomed
Education activity: Hospice NZ workshops consider returning to the Hospice.
seminars on specialist topics. new Chief Executive Brent Alderton in April.
(number of attendees)
New staff
Hospice staff are encouraged to engage in 400 A new Chief Executive, new Executive Team
postgraduate study and to present their research members and some new senior roles are now in Our orientation programme enables new
300
and case studies at conferences and seminars. place. We are delighted that Donna Gray is our employees to understand all aspects of Mary
200
This is supported by the organisation and with new Director of Clinical Services, having started Potter Hospice. All new staff meet Chief
funding from workforce development funds and
100
at the Hospice as Inpatient Nurse Manager 10 Executive Brent Alderton and other key people
corporate or philanthropic sources. 0 years ago. Our Director of Palliative Care, Dr in the organisation. We also hold a quarterly
Hospice NZ Syringe driver Syringe driver Hospice NZ Care
Brian Ensor left us in May. Dr Astrid Adams will Pathway to Belonging orientation day, where
Fundamentals competency update Assistants training
start as Director of Palliative Care in January new staff can get to know each other in an
2015 2016 2017
2019. New ways of working brought to the informal environment.
Hospice by senior employees have added
Wellness
diversity and energy, and skills developed by
The Wellness Action Group was convened in late
staff acting in more senior roles have been
2017 to support a positive culture of workplace
transferred to substantive roles.
wellness. The group meets quarterly and has
Mary Potter Hospice employed 156 people on taken on wellness promotional activities such as
30 June 2018 (92 full-time equivalent positions) Mindfulness May, supported by weekly
compared with 130, or 97 full-time equivalent meditation sessions conducted by a staff
positions in the previous year. Three new roles member, a walk to pat the animals at the SPCA
were created during the year, a Scheduling and other activities including the Round the Bays
Coordinator and two positions with run/walk and Go by Bike Day.
responsibility for volunteers – a Community
Workshops were held to give information on
Volunteer Lead and Volunteer Coordinator.
financial wellness, with topics such as what to
Twenty-seven employees left the Hospice look for in a Kiwisaver programme and how to
during the year – 15 participated in an exit prepare for retirement.
interview. Of those, 83% said they found their
Staff from Mary Potter Hospice and other organisations at a Tikanga training day
10 Mary Potter Hospice Annual Review 2018 11
Bev’s Matariki Star recalled Matariki is a time to reflect, to learn from the Farewell to a Star He says more people are dying in aged
past and to look ahead to new beginnings. It is a residential care and there has been an increasing
a special holiday Dr Brian Ensor resigned in May after
time of unity, coming together and paying flow of patients from hospice care to these
This year, in the spirit of Matariki, everyone at 14 years as Director of Palliative Care at Mary
tribute to our ancestors. The Matariki stars homes. “The elderly are more likely to die in
Mary Potter Hospice was invited to create a Potter Hospice. Over that time, he was a key
project reflected on the meaning of aged residential care than anywhere else.” And
Matariki star as a commemorative activity. player in our team of health professionals
Matariki. People could choose to keep or give he says that aged care homes generally do a
delivering quality clinical care while meeting an
Patients, families and staff members were their stars to someone special or hang them on good job. But it is a difficult area to negotiate for
increased demand for services.
encouraged to think about the places that our Whetū i te rangi (Stars in the Sky) hospices. “The difficulty is in prognosis; you
connected them to the special people and collaborative art installation as part of our Brian says one of the unique strengths of Mary don’t want to transfer someone who only has a
memories in their lives and to create a star with Matariki celebrations. Potter Hospice is its teamwork and the depth of week or two. It does matter that we get that
maps of those places. Bev Knight’s star recalled its multidisciplinary team. “It’s been prepared to right as often as we can.”
a European holiday she had enjoyed with put its money into other disciplines and has had
Brian says Mary Potter Hospice has successfully
her husband. to find the money to do that. Most hospices
developed partnerships with primary care
don’t have occupational therapy and
Bev, who was staying in the Inpatient Unit, providers to care for people in the community
physiotherapy.”
featured the United Kingdom and Ireland on her and delivers education and training to make sure
star, and one of the maps she chose was of He says Mary Potter is also fortunate in the people receive good end-of-life care whether
Waterford in Ireland. Bev enjoyed talking about calibre of counsellors and social workers it has. they are at home or in an aged care facility. It
her visit there and how she purchased a vase Social worker support is becoming one of the has built strong links with education providers
made from the world-famous Waterford glass, greatest needs and for reasons that are complex. and recently established a Pasifika Liaison role to
and had it shipped back to New Zealand. “It’s to do with poverty and social supports and improve access and understanding of Hospice
the dispersement of families and the complexity care for Pasifika people.
On her return home Bev was thrilled to see that of funding,” he says.
her vase had arrived. However, she was Brian trained in general practice and moved into
disappointed to see a ‘Made in Poland’ label on “The whole health area is increasingly complex hospice work in 1990 at Te Omanga Hospice in
the base of the vase. Bev recalled that she was and changing. Hospices have to contend with Lower Hutt. He has also held the role of medical
so upset by this that she and her husband this, and with the different businesses within the director at Hospice North Shore and worked as a
communicated with Waterford Crystal for many Hospice, such as fundraising and marketing. The senior clinical lecturer at the University of Otago
months until another vase was sent – this time challenge really is to keep the business-as-usual in Wellington. Brian is now Medical Director at
one made in Waterford. going strongly underneath all of that.” By Hospice Waikato and retains his role as a Clinical
business-as-usual he is referring to the delivery Advisor to Hospice New Zealand.
of clinical care to patients.
Bev Knight took part in the
Matariki commemorative
activity at the Hospice
Nearly as famous for his MCing as his incredible medical skills,
Dr Brian was often in hot demand as a speaker
12 Mary Potter Hospice Annual Review 2018 13
Quality – it always matters to us Our communities
At Mary Potter Hospice we are always Service improvements included: – our five-star supporters
asking ourselves how we can do things • Introduction of mobile devices/iPads for the
better to improve our quality of care. It community teams enables immediate access Record result for 2018
is very pleasing to have our efforts
to electronic patient record and ‘real time’ Street Appeal
patient information. The Hospice team also
recognised not just by patients and their Our street appeal raised $100,795 this year. This
have access to CCDHB/hospital records to
was $16,500 up on last year and the most we
families/whānau, but by external enable sound coordination of care
have ever raised. We had tremendous support
auditors too. • Introduction of Zoom video-conferencing from volunteers, the community and businesses.
between clinical staff and patients in the We had 1,051 volunteer collectors out on the
In the past year, independent auditors reviewed
community street – 157 more than in 2017.
the Hospice at a time of significant changes in
our leadership team. They found the standards • Review of emergency and disaster plan and This is one of our largest fundraising campaigns
were excellent. testing of telephone/communication tree of the year and we invested $25,742 in marketing
across teams and promoting the appeal. However, we
The auditors said that the Hospice has a culture of
• Introduction of electronic patient assessment received nearly triple that with more than
best practice and continuous quality improvement
tools: ESAS and Karnofsky assessment tools $74,000 worth of ‘in-kind’ services. With the
with consumers at the centre of care.
support of our media suppliers we were able to
• Introduction of Scheduler, a tool that publicise the campaign on buses, billboards, in
We use consumer feedback to monitor quality,
categorises patient needs/symptoms, has libraries, on the radio, in the newspaper, on
including interviews with patients and families
enabled improved coordination of the social media and on geo-targeted websites.
about their experiences, patient and family
community services team
satisfaction surveys, comment cards, complaints
Our corporate suppliers were also out on the
and feedback and public engagement events. • Integration of Te Ara Whakapiri in the Inpatient
streets with us. Tommy Baird from the Business
Among the patient and family feedback were the Unit, a national end-of-life care framework
published in 2017
Networking International (BNI) Kapiti Coast Great Tractor Trek drops in
following comments:
chapter brought his two children to collect with Phil Aish arrived in Wellington in February with
“Given me stability at a time when there was too • Ambulance management plans updated – to him. Suzy O’Connell, from Capiche, was there. his Great Tractor Trek team on a mission to raise
much change for me to cope with.” ensure all our health partners are up to date Capiche developed the creative for the funds for hospices in memory of his wife, Janice.
with a patient's plan of care in the home campaign for free. Sofia Paterson came from
“You made X feel at home. Nothing was too He travelled the length of New Zealand with a
much trouble. You have displayed great patience • New dedicated nursing and social work roles NZME. Her organisation gave us substantial cavalcade of vintage tractors, jeeps and trucks,
along with skilfulness and cheerfulness, and I discounts on media. and raised a total of $33,809. Several donations
• Implementation of a staff wellness and
have been learning about patience from you too!” were earmarked for particular hospices and the
maturing workforce programme Every year we get incredible support from
remaining funds were split evenly among all 34
“I didn’t feel like eating when I came in and now I individuals and businesses, whose contribution
hospices – $917.23 for each.
am – the food portions and care taken with food makes ensures we can keep our services free.
Here are some highlights:
presentation made me feel like eating again.” Runners compete for
The auditors said the 2017 Patient Satisfaction Bernie and the Hospice
Survey indicated that people wanted more Marie-Jo Portenski, daughter of Wellington
information. Since then, patient information champion marathon runner Bernie Portenski,
brochures have been reviewed and updated to ran the Rotorua Marathon in May in Bernie’s
enhance patient understanding. memory and to raise money for Mary Potter
Hospice. It was a plan devised in the Inpatient
We published our annual Clinical Governance Unit, where Bernie spent the last weeks of her
Report which provides an overview of the quality life. MJ and her family raised $3,895 through
activities for 2017 and reviews trends in quality GiveaLittle. In December 2017 the Wellington
and safety across the Hospice. It provides Scottish Athletics Club held its Scottish Night of
evidence and accountability regarding the Miles at the Basin also in Bernie’s honour and
quality of the Hospice’s performance. raised $1,145 for the Hospice.
Runnng in memory of Bernie Portenski
14 Mary Potter Hospice Annual Review 2018 15Hospice Strawberry Festivals
The Kapiti Coast Festival in November 2017 got
the week-long Hospice Strawberry Festivals off
to a great start, with 6,000 visitors and 94
stallholders helping to raise $54,000 for the
Hospice. Along with huge amounts of Hospice Strawberry
strawberries and ice cream, there was a Festival at Midland Park
sausage sizzle, face painting, burgers and hot
dogs, a cake stall, a bouncy castle, massage
and plant sales.
In Wellington, mid-week, Prime Minister
3,900 punnets of
strawberries
Jacinda Ardern and Finance Minister Grant
Robertson took their turn volunteering at a
strawberry booth at Midland Park. The third 250 two-litre tubs
of ice cream
20
event was held in Porirua the following
weekend. The Hospice Strawberry Festivals litres of gelato
raised a total of $97,000.
60
Amazing Kapiti volunteers receiving certificates of thanks
Waikanae Lions Garden Trail bottles of Shott
strawberry sauce
The Waikanae Lions Garden Trail in November
raised $8,000 for Mary Potter Hospice. Overall,
Connecting at Creekfest
150
thoughtfulness of the staff and volunteers. “It
the event raised $16,000, shared between the amazing was amazing, and I really appreciate all they did
Hospice and the Zeal Youth Development volunteers The Mary Potter Hospice stall was a popular
for both Rod and me.” Jennie has continued to
Centre. Presentations were made by Steve attraction at Porirua’s Creekfest in March, where
volunteer and has decided to leave a bequest
Tomlinson, Director of The Law Connection of we gave away free apples, Hospice balloons and
$40,816
to the Forever Foundation. The group of people
Waikanae. His company was the main sponsor some colourful leis. Creekfest is an annual
raised who have left a gift to the Hospice in their wills
of the event. Each of the garden owners festival held in Cannons Creek to raise the
is called the Camellia Heritage Club.
received a certificate of thanks. awareness about the health and wellbeing
services available. We were fortunate to have Celebrating Christmas
some Hospice advertising on the big screen. Our
Wellingtonians again showed their support for
wheel of fortune was a magnet and many
the Hospice at Christmas. The Farmers Tree of
people wanted photos with the Hospice team.
Remembrance raised $58,883 for us. The national
Others wanted to share their experiences about
event is held in the busy weeks leading up to
our services and we heard some heartfelt stories
Christmas Eve and gives Farmers customers the
of how Mary Potter Hospice had helped them
opportunity to remember someone special to
and their families.
them, and to make a donation or buy a limited-
Volunteer plans to make edition Christmas decoration in support of
the work of their local hospice. The Christmas
a lasting difference
generosity continued with Kapiti Woodworkers
For the past 30 years Jennie Vowles has used
Guild again donating wood-turned bowls filled
her energy and organisational skills to raise
with sweets as Christmas presents for patients.
money for Mary Potter Hospice and, in 2014,
We also had our team of volunteers wrapping
she won an award of appreciation from the
Christmas gifts with beautiful paper donated by
Hospice. Jennie and husband Rod started
Pan Pacific Marketing and Office Max for a gold-
raising funds for the Hospice in 1989 by
coin donation. They were set up outside Unity
organising a huge garage sale in Karori.
Books on Willis Street and outside Whitcoulls
However, Rod developed cancer in 2001 and
on Lambton Quay. Volunteeers also sold
needed the support of the Hospice. Jennie says
Enjoying strawberry sundaes at the Kapiti Coast Festival, November 2017 our Christmas Raffle tickets and Christmas cards.
she was struck by the kindness and
16 Mary Potter Hospice Annual Review 2018 17Kids Room is a hit among Volunteers – Our shining stars
some star performers Volunteers contributed more 60,000 them prefer to be at home. This programme will
make that an even better experience. “This is
hours to the Hospice during the year.
about supporting people to live and to make
Our eight stores raised nearly $2 million Their vital work continues to expand their lives as good as they can be,” Karen says.
this year, a credit to our army of along with demand for more volunteers
volunteers, and the donations of goods Her role is to match the right patient to the right
in the community.
volunteer and she starts with a visit to the patient
from our very generous supporters.
to find out what they want or need. She says
Companion Volunteer
patients have a parade of medical, nursing and
Following an agreement with SKY TV, our shops Programme support staff coming into their home and she is
in Thorndon and Porirua are now drop-off
Companion volunteers are our newest arrivals. clear that a companion is a non-medical role. Nor
points for SKY decoders, remotes and cables.
Their job is to provide companionship to is the volunteer there to do jobs around the house.
This additional revenue stream is now worth
patients at home and support to their carers. We
around $30,000 a year. Karen says she is excited about establishing a
started recruiting companion volunteers in early
Our logistics operation was restructured towards 2018 and at 30 June had eight volunteers new programme and appreciates the “100%
the end of last year, which has boosted our pick- matched with patients. This is a non-medical support” the Hospice has for its volunteers. “In a
up and delivery of goods. We now have trucks role that complements the Enhanced Hospice@ short time, I have become very passionate about
on the road seven days a week, operating from Home service provided by our multi disciplinary this organisation.”
Newlands and providing work for four drivers. Online trading targets teams. Companions can sit with patients while
collectable items carers take a break, keep isolated people
Learning from our volunteers
This has initially resulted in a more than 20% lift
company or support people to complete Our volunteer survey has shifted in focus.
in donations. Our Karori shop was relocated in Shoppers in the market for a grandfather clock
activities that are important to them. We expect Instead of asking the volunteers for feedback on
mid-April to more suitable premises, next to or a samurai-style sword are finding what they
this programme to expand as more people the organisation, we are seeking their views on
Karori Library and closer to the Karori mall, are looking for on the Mary Potter Hospice
prefer to receive palliative care services at home. their day-to-day experiences with their
resulting in an increase in revenue for that store. ‘Commemorables’ page on TradeMe.
supervisors and teams. This will help teams
We were forced to stop trading at our Porirua Savvy volunteers at our eight hospice shops Hospice Community Volunteer Lead Karen identify their strengths and opportunities for
shop after a flood in mid-April. The flood also keep a lookout for unusual, rare or popular items Roberts sees growing potential for volunteers to improvement.
affected our TradeMe operation, but this was that might appeal to online shoppers and pass support patients in the community.
quickly up and running from our Newlands site. them on to our online team. This year they have Karen started at Mary Potter in June 2018 and
sold everything from a grandfather clock to
Kids Room is a hit with families heads up the new Companion Volunteer Volunteer Stats
pottery, vintage glass, and a Japanese katana Programme. She says at any given time the
In June we opened a specialised Kids Room in sword. The grandfather clock, which dated from Hospice is supporting 270 patients and most of
our Newlands shop, focusing on good quality
children’s clothes, shoes, games, toys and baby
around the mid-1700s, sold for $521. The sword
sold for $178. Monique Byres says the online 676
Number of
accessories. team keeps up with the play to sell these higher volunteers
value or collectable items. “There is no exact
“It’s really a niche,” says Hospice Sales Manager
science to it. It’s really what the market dictates.
Monique Byres. "It’s like a shop within a shop.
There are a lot of mums with prams and young
They get to know what the trends are.”
60,132
Number of
ones and it’s quite a family area.” She says New pop-up shops boost revenue volunteer
donated cable spools have been painted bright hours
In November our retail operation participated in
green and bright yellow to liven up the space.
the Mary Potter Hospice Strawberry Festival at
She says some games and toys are in very good
condition and others arrive in boxes still with
Midland Park for the first time, with a gazebo full
of items for sale. Revenue from this and retail
154
Number of volunteers
their price tags, which can make good gifts for sales at the Kapiti Coast Festival reached around recruited
all the birthday parties. Monique says sales are $2,000. We also ran a Christmas Pop-up Shop in
going well, not just in the Kids Room, but are Thorndon, for the first time, producing
helping to increase revenue across the store. additional revenue for the Hospice.
18 Mary Potter Hospice Annual Review 2018 19Financial reporting Where the money comes from… Where the money goes…
Other
Other Expenses
Mary Potter Hospice finished the 2017/18 year Storm damage at the Porirua base Investment
Returns
Income
Volunteer
with an operating deficit of $576,000 before In April 2018, the rented Porirua shop, warehouse Volunteer
Hours
services
allowing for a loss on revaluation of investments and community base were damaged in a storm
of $197,000, giving a total comprehensive deficit and the Hospice had to vacate it. This resulted in Shop
for the year of $773,000. This compares with the additional costs and loss of stock - a total of Government
Expenses Clinical/MDT staff
previous financial year’s operating deficit of $367,000 shown as Overheads. An insurance
$6,000 before allowing for a gain on revaluation recovery of $36,000 was also recognised as Other Shop
Income
of investments of $56,000. revenue. More is likely to be recovered from our Fundraising
Expenses
Investment performance insurers but was not included in the financial
statements as it was not certain. The loss of the
During the year, the Hospice changed its
Porirua shop also affected retail revenue.
investment manager. The portfolio of equities was Fundraising
Property &
Equipment
sold and the funds transferred to unit trusts. At that Apartment development Projects
time, a gain was realised and recognised as Other Work continues on the development of the Service Support
Grants
Revenue From Operations. Overall in 2017/18, the residential apartment complex to be built behind Patient Care
Education,
Hospice recognised a realised and unrealised net the Newtown base. Generous donors are helping Bequests Donations Research and
Quality
gain of $157,000 from its investment portfolio, with funding to ensure this project can go ahead.
compared to $59,000 in 2016/17.
The development will be undertaken by a Expenditure
subsidiary company Mary Potter Hospice Clinical and multi-disciplinary team staff costs
Financial performance YE 30/06/18 YE 30/06/17
Apartments Limited set up during the year.
($000) ($000) increased by 9% from the previous year. This
Mary Potter Hospice Operations 12 months 12 months During the year, the Hospice reclaimed from Mary reflects new positions and extended part time
For the year ended 30 June 2018 Restated hours for the expansion of our community-based
Potter Hospice Apartments Limited all expenditure
OPERATIONS it had incurred in relation to the apartments. As services teams for our Hospice@Home
Revenue Mary Potter Hospice Apartments Limited then programme.
Government 5,943 6,076 reclassified this expense as Work in Progress, the Overall direct patient care/clinical staff expenditure
Other 628 314 auditors requested that the 2016/17 financial was 51% of total expenditure which is consistent
Total Operational Income 6,571 6,390 statements be restated to show the prior year with last year. This includes the multi-disciplinary
Expenditure expenditure of $212,000 on the apartment team, our expanding community services and the
Wages and Salaries 7,510 7,105 development as Work in Progress. This improved Inpatient Unit that operates 24 hours a day, 365
the 2016/17 result. days of the year.
Overheads 1,850 1,455
Administration 1,076 1,027 Income Audit Opinion
Total Operational Expenditure 10,436 9,587 The Hospice received a 1% increase in our DHB Our audited Mary Potter Hospice Financial
Operational Deficit to be met by Funds Raised (3,864) (3,197) contract funding for 2018 but has carried some Statements for 2017/18 include the Forever
FUNDS RAISED funding forward to 2018/19 which is why the Foundation and Mary Potter Hospice Apartments
Revenue financial statements show a drop in this revenue. Limited results as part of the Consolidated Mary
Fundraising Income 3,501 3,314 The Hospice continues to use the additional Potter Hospice Group. The Forever Foundation is a
Volunteer Services 1,215 866 Innovations funding to assist us with the process of separate capital endowment fund that continues
Retail Income 1,968 2,054 extending our community based services, a key to provide an annual grant towards the Hospice
Total Funds Raised 6,684 6,235 aspect to our long term financial plan. operating costs.
Expenditure The Starlight Circle fundraising initiative begun in The auditors signed off the Financial Statements in
Fundraising Expenses 1,010 1,026 2016 is now achieving good returns. October 2018, with an unqualified audit report.
Volunteer Services 1,215 866
Fundraising income increased by 5% this year. We This summary of financial performance has been
Retail Expenses 1,171 1,152
are extremely grateful for the generosity of extracted from the audited financial reports of the
Total Funds Raised Expenditure 3,396 3,044
individuals who left us a bequest. We acknowledge Mary Potter Hospice Foundation. Full reports are
Net Funds Raised Contribution 3,288 3,191
the ongoing committed support from donors and available upon request from:
sponsors, businesses, groups and individuals,
Net Surplus/(Deficit) for the year (576) (6) Mary Potter Hospice
across all communities of Wellington. Thank you.
PO Box 7442, Wellington 6242
Unrealised Gain/(Loss) on Asset Revaluation Reserve (197) 56
mph@marypotter.org.nz
Total Comprehensive Income/(Deficit) for the Year (773) (50)
20 Mary Potter Hospice Annual Review 2018 21Hospice supporters
Mary Potter Hospice relies heavily on the support of the PLATINUM
community, as without it we couldn’t continue to provide
Mary Potter Hospice Forever Foundation.
our services free of charge.
We are grateful to everyone who helps us, in whatever way GOLD
they can, to achieve the highest quality service possible for
Chapman Tripp, The Farmers’ Trading
people in our care throughout the Wellington region.
Company Ltd - Farmers Stores Wellington
Every donation we receive is precious, and is used wisely Region (Kilbirnie, Lambton Quay,
and respectfully to provide the very best patient care. Our namesake
Paraparaumu and Porirua), The Lion
Thank you to everyone - individuals, families, friends, The Venerable Mary Potter
groups, workplaces and so many more – who donated in Foundation.
the financial year 1 July 2017 – 30 June 2018.
SILVER
We are pleased to acknowledge the generous support of
Jack Jeffs Charitable Trust, NZ
Mary Potter Hospice Mary Potter Hospice Retail Support Centre
the following businesses, trusts and organisations. Inpatient and Community
Community Trust, NZ Lottery Grants General enquiries and to arrange pick up of donated goods:
Board, Pub Charity, Ray Watts Charitable Services – Wellington P: 04 237 2300
Trust, TG Macarthy Trust, Trust House 48–52 Mein Street E: retail@marypotter.org.nz
Foundation (Porirua Community Trust). PO Box 7442
9am–4pm Mon–Fri
Newtown
BRONZE Wellington 6242
Capiche Design, Four Winds Foundation Mary Potter Hospice shops
P: 04 801 0006 Miramar Tawa
Ltd, Go Media, Kapiti Coast District Council,
F: 04 389 5035
NZME, Pelorus Trust, QMS Media NZ, 136 Park Road 197 Main Road
E: mph@marypotter.org.nz
Resene Paints, St Joans Charitable Trust, P: 04 380 7057 P: 04 232 7798
The Church of Jesus Christ of Latter-day Community Hospice – Porirua 10am–4pm Mon-Sat 10am–4pm Mon–Fri
Farmers stores from around Wellington region are great
Saints - Pacific Area, The Newton Family 10 Awatea Street 10am–2pm Sat
supporters of Mary Potter Hospice. Each year the Tree of
Trust, Thomas Cavell Connelly Nichol Ranui Heights Kilbirnie
Remembrance gives Farmers’ customers an opportunity to
donate and to remember loved ones. Charitable Trust, WN Pharazyn Trust. PO Box 50089 Shop 5 Kilbirnie Plaza Porirua
Porirua 5240 (behind Baycourt Pharmacy) 21 Kenepuru Drive
P: 04 387 1705 P: 04 237 2313
OTHER CONTRIBUTORS: TRUSTS, BUSINESSES AND ORGANISATIONS P: 04 237 7563
APN Outdoor NZ, Bernie’s Pink Gloves, Betty Baynton Stoker Trust, BNI Better Business, BNI Business F: 04 237 0864 10am–4pm Mon–Fri 9am–4pm Mon-Sat
Abundance, BNI Capital City, BNI Gold Coast, BNI North City, BNI Positively Wellington, BNI The Brunch E: porirua@marypotter.org.nz 10am–2pm Sat
Bunch, Bowen Trust Board, Brian Whiteacre Trust, Carrello del Gelato, Coffee Supreme, Countdown Waikanae; Paraparaumu
Craigs Investment Partners, Crestmont Group, Cyprus Community of Wellington & NZ Inc, Darroch Ltd, Community Hospice – Kapiti Karori Cnr Main Highway and
Delaware North - Wellington Airport, Dilmah New Zealand Ltd, Dorothy L Newman Charitable Trust, DW 255 Karori Road Kapiti Road (next to Mobil)
36 Warrimoo Street
Dentice Electrical Contractors, ELE Group, Elite Services, Ellen Ngaire Cooper Trust, EM Pharazyn Charitable
Trust, Entertainment Publications Ltd, Fabric-a-Brac, FH Muter Charitable Trust, Flight Coffee, Forsyth Barr Ltd, PO Box 460 P: 04 476 0381 P: 04 298 5700
Freedom Link Trust, Goodman Contractors Ltd, Greek Orthodox Community of Wellington, Harcourts Paraparaumu 5254 10am–4pm Mon-Sat 10am–4pm Mon–Fri
Foundation, Infinity Foundation Ltd, Irene Baker Foy Charitable Trust, Island Bay Services Club, Joan Moya
Campbell Charitable Trust, Johnsonville Senior Citizens Club, Kapiti Flooring Xtra, Khandallah Medical Centre, P: 04 296 1283 10am–2pm Sat
Thorndon
KPMG, Lions Club of Waikanae, Lions Club of Wellington North, Luvly; Mafutaga Faifeau Samoa Ueligitone F: 04 298 3970
Tutotonu - Fellowship of Samoan Ministers in Wellington, MediaWorks Radio Wellington, MetService, Mills 95 Thorndon Quay Newlands
E: kapiti@marypotter.org.nz
Albert, Mojo Coffee, Mokoia Masonic Perpetual Trust, Moore Wilson & Co Ltd, participating New World P: 04 472 5819 Newlands Shopping Centre
Supermarkets, Ngaio Natural Health Centre, NZ Lawyers Directory/Mediacell Publishers, One Foundation, oOh! Donations Administration (opposite Newlands New World)
Media, Pacific Islanders’ Presbyterian Church Newtown, Paddy Brow Charitable Trust, Pak’nSave Kilbirnie, 10am–4pm Mon–Fri
Pak’nSave Porirua, Parkwood Seekers, Parliamentary Counsel Office, Phantom Billstickers, Raumati Beach Freepost 3053 P: 04 477 4115
10am–2pm Sat
School, Richard & Doreen Evans Charitable Trust, Ricoh NZ Ltd, Robert & Kathleen Lyon Charitable Trust, Ron PO Box 7442
Long Charitable Trust, Rooster Racing International Inc, Rotary Club of Johnsonville, Siaosi Photography, 10am–4pm Mon-Sat
Newtown
Simply Security, Society of Mary (Marist) Trust Board, Splash North Island Spearfishing Championships, Stuff,
Wellington 6242
T&R Interior Systems Ltd, The Antique Fair Charitable Trust, The Bill Brown Trust, The Dominion Post, The Mary
Stephen Vella Trust, The Nick Lingard Foundation, The Trusts Community Foundation, Trade Me Ltd, Village P: 0800 MARYPOTTER 627 976
Accommodation Group, Walter & Rana Norwood Charitable Trust, Waterfront Raumati Beach, Web2Print;
F: 04 389 8706
Wellington Children's Foundation Inc, Wellington City Council, Wellington International Airport Ltd, Wellington
Masonic Club Inc, Wellington Scottish Athletics Club Inc, Westpac Stadium. E: donations@marypotter.org.nz
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