One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website

Page created by Geraldine Salinas
 
CONTINUE READING
One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website
OUR CODE OF CONDUCT

One Air New Zealand
Doing what’s right

LAST UPDATED: JANUARY 2020
One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website
A message
                   from Greg

                   We are a proud and iconic New Zealand
                   business sharing the best of our country
                   with the world. Every one of us plays a role
                   in shaping the Air New Zealand experience
                   for our customers each day.

                   Our Code of Conduct reflects the way we do things around
                   here and serves as a guide to how we should behave and
                   the daily decisions we make. Part of this means thinking,
                   acting and working as One Air New Zealand so we’re
                   consistent right across the airline.
                   Let’s all take pride in working for this uniquely Kiwi
                   organisation and together commit to doing what’s
                   right. Be honest, act with integrity, transparency and
                   mutual respect.
                   Please take the time to understand our Code of Conduct,
                   apply the principles to the work you do every day and
                   speak up if you have concerns about any behaviour
                   you feel is in breach of this Code.
                   Ngā mihi,

                   Greg Foran
                   Chief Executive Officer

BACK TO CONTENTS
One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website
Contents

                         A Message From Greg                                     0

                         About our Code of Conduct                                1
                         What is it?                                              2
                         The Code Applies to All of us                            2
                         Comply with the Law                                      2
                         Refer to the Code and Ask Questions                      3
                         Make a Commitment                                        3
                         Speak Up                                                 4

                         Our Business Principles                                  7

                         Operate Safely, Responsibly and Reliably                11
                         Safety                                                  12
                         Avoiding Alcohol and Other Drugs                        14
                         Crisis, Emergency and Business Disruption Management    15
                         Airline Security                                        17
                         Environment Sustainability                              18
                         Sponsorship, Grants and Donations                       18

                         Act with Integrity, Honesty and Transparency            21
                         Be Free of Conflicts of Interest                        22
                         Using our Digital Communication Systems                 24
                         Exchanging Gifts and Entertainment                      25
                         Using Business Resources                                28
                         Travelling for Business                                 29
                         Speaking on Behalf of Air New Zealand                   31
                         Using Social Media                                      32

                         Protect our People, Property and Information            35
                         Financial Integrity                                     36
                         Committing to Contracts and Expenditure                 37
                         Accurate and Complete Information, Records,
                         Reporting and Accounting                                38
                         Protecting Privacy and Confidentiality                  39
                         Information Security                                    40
                         Protecting and Respecting our Property                  44

                         Treat People Fairly and with Respect                    47
                         Diversity and Inclusion                                 48
                         Merit-based Recruitment and Selection                   49
                         Preventing Bullying and Harassment                      50
                         Ethical Business Practices of Suppliers                 51

                         Comply with the Law                                     53
                         Anti-money Laundering                                   54
                         Ensuring Continuous Disclosure                          55
                         Eliminating Bribery, Corruption and Improper Payments   56
                         Avoiding Insider Trading                                57
                         Competing Fairly                                        58

                         Administration of the Code                              60

                         Living our Code                                         61

© Air New Zealand 2016                                                                AIR NEW ZEALAND CODE OF CONDUCT
One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website
ABOUT OUR
                   CODE OF CONDUCT

BACK TO CONTENTS                AIR NEW ZEALAND CODE OF CONDUCT / 1
One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website
ABOUT OUR CODE OF CONDUCT

What is it?                                                    The Code applies to all of us                                  Refer to the Code                                            Make a commitment
The Code of Conduct (‘Code’) sets out what we expect           The Code applies to all Air New Zealanders globally –
                                                                                                                              and ask questions                                            As Air New Zealanders, we are all expected to live our
                                                                                                                                                                                           Leadership Behaviours and ‘do what’s right’ in our daily
from every person working for and with Air New Zealand,        including our executives, employees, contract workers or                                                                    work and actions:
regardless of location, and confirms our commitments           agents who provide services on our behalf, subsidiaries,       Please read the Code and refer to it often. It’s your
to our people, our business partners and stakeholders.         and directors.                                                 guidebook for doing what’s right. To supplement the          •   Act safely, ethically and responsibly – taking pride
                                                                                                                              general guidance of the Code, Air New Zealand has                in your actions and decisions.
The Code brings together all of our policy principles,         We expect our suppliers and business partners to uphold        more specific policies and standards that apply              •   Comply with the principles in this Code and fulfill
and provides a working guide for employees to do the right     equally high standards, and abide by our Supplier Code         globally, geographically or to certain divisions,                your legal and regulatory obligations.
thing when making decisions in our daily activities.           of Conduct.                                                    functions or departments.
                                                                                                                                                                                           •   Hold your colleagues accountable for
It is absolutely essential that all Air New Zealanders read,                                                                  Take the time to understand the policies that are referred       behaving ethically and following this Code
understand and live by this Code.                                                                                             to throughout the Code and how they apply to you in your         and legal requirements.
While the Code provides guidance on standards of integrity
and business conduct, it doesn’t attempt to address every
                                                               Comply with the law                                            role. You are encouraged, and expected, to seek additional
                                                                                                                              help whenever you have questions or aren’t sure about
                                                                                                                                                                                           •   Speak up if you see behaviours which are unsafe,
                                                                                                                                                                                               unethical or in breach of our Code.
situation that we might encounter. Refer to the Business                                                                      the right course of action. Managers, Human Resources
Principles to guide your behaviour and decisions, keeping      Our Code reinforces our commitment to both the letter and      and our Risk & Compliance team are available to help you
in mind our Brand Values and Leadership Behaviours which       spirit of our legal requirements and our policies, standards   if you need them.                                            Our leaders have additional responsibilities
underpin all of our actions.                                   and business principles.                                                                                                    under the Code:
                                                               The airline industry is highly regulated by local government                                                                •   Enforce the Code consistently for all your employees.
                                                               and the governments of other countries where we do
                                                                                                                                                                                           •   Where there is a conflict between our ethics and
                                                               business. Without exception, Air New Zealand observes and
                                                                                                                                                                                               business objectives, our ethics must always come first.
                                                               complies with all applicable laws, rules and regulations.
                                                                                                                                                                                           •   Support appropriate business conduct and ethics
                                                               However, our Code cannot cover all laws, regulations and                                                                        compliance activities.
                                                               other legal requirements in all countries we operate in.
                                                               Always be familiar with the relevant laws and regulations                                                                   •   Make sure appropriate controls are in place in your
                                                               that apply where you work. If there is a difference between                                                                     team.
                                                               a local legal requirement and our Code, apply the most                                                                      •   Never cover up or ignore any business conduct or
                                                               stringent standard. If in any doubt, contact your manager                                                                       ethical problem; address the matter immediately and
                                                               or our Legal team.                                                                                                              seek guidance if necessary.
                                                                                                                                                                                           •   Encourage your team members to ask questions and
                                                                                                                                                                                               raise any conduct or ethical concerns by:
                                                                                                                                                                                               –   Encouraging them to speak up
                                                                                                                                                                                               –   Dealing with concerns when they are raised
                                                                                                                                                                                               –   Making sure that no one who speaks up is treated
We need all Air New Zealanders                                                                                                                                                                     unfairly as a result

to read, understand and live
by this Code.

  BACK TO CONTENTS                                                                                                                                                                                                       AIR NEW ZEALAND CODE OF CONDUCT / 3
One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website
ABOUT OUR CODE OF CONDUCT

Speak Up                                                      If you are faced with a difficult issue,
                                                              ask yourself:
                                                                                                                  Q. I am concerned that my colleagues       Q. What if I report something
                                                                                                                     will find out if I raise a concern.        suspicious that turns out not
                                                                                                                     Will it be kept confidential?              be a breach of compliance?
Don’t ignore behaviour that is unacceptable, even
small things, because we believe small actions can
                                                                                                                  A. Yes, Air New Zealand will not           A. As long as your report was made
make a big difference.                                                 Is it legal and ethical?                      tolerate retaliation against anyone        in good faith because of a genuine
We encourage everyone to raise concerns about                                                                        who raises, in good faith, a genuine       concern, no action will be taken
potentially unethical or illegal conduct, while assuring                                                             concern. We will keep what you             against you.
confidentiality and protection against retaliation or any              Is it consistent with our                     tell us private throughout the
                                                                                                                     investigation process, subject to our
form of harassment. Our Just Culture policy and
procedures support a fair and confidential process.                    Business Principles and                       legal obligations. Your issue will be
                                                                                                                     kept confidential regardless of which   Q. I have a concern about the
If you see behaviour at work that you feel may breach this             Leadership Behaviours?                        method you use to report it.               actions of a colleague.
                                                                                                                                                                How should I report this?
Code or seems illegal or unethical – like bribery, theft or
fraud, price fixing or a breach of data privacy – you must
                                                                                                                                                             A. The most important thing is that
report it, even if you only suspect it.
                                                                       Does it comply with                        Q. I am a contractor working with
                                                                                                                     Air New Zealand and I have a
                                                                                                                                                                you report your concern. It doesn’t
                                                                                                                                                                matter which route you choose. If
You must also report abuse of our systems, processes or
policies. This could be bullying or harassment, potential              our policies?                                 concern to report. Can I use the           you feel comfortable talking to your
                                                                                                                     Speak Up reporting line?                   manager, do that. Your manager is
conflicts of interest, or danger to the health and safety
                                                                                                                                                                there to support you and can help
of employees or customers.
                                                                                                                  A. Yes, the Speak Up line is for              you choose the correct course of
                                                                       Can I explain it to family,                    employees and contract workers,           action. Alternatively, you can contact
There are three ways to speak up:                                                                                                                               your HR Business Partner or use the
Report it to your manager
                                                                       friends or colleagues?                         as well as suppliers and
                                                                                                                      business partners.                        Speak Up line.
We know it’s not always easy to raise your concerns.
We value open and honest communications, so you’re
encouraged to discuss any issues or potential issues                   Will I be comfortable if
with your manager.
Report it to your Human Resources team
                                                                       it appears in the media?
If it’s not appropriate, or if you are not comfortable
discussing the issue with your manager, you should
discuss it with your HR Business Partner. Every business      If the answer to any of these is NO, don’t do it.
area has one or more HR Business Partners – ask your
manager if you don’t know who yours is.                       If you are still unsure, seek help by talking to
Report it confidentially using the Speak Up line              your manager, HR Business Partner or the Risk
You may want to report your concern to someone who is         & Compliance team.
independent from the situation. Search Speak Up on the
intranet to find the phone numbers, or form to make
a report online.                                                                                                                                                                     The standard you walk past is
Air New Zealand has a non-retaliation policy when a                                                                                                                                       the standard you accept.
genuine concern has been reported. This means that no
action will be taken against you if you report concerns in
                                                                                                                                                                                   Lt. Gen. David Morrison, Australian Army Chief
good faith, even if proven not to result in a breach.

For safety-related incidents or issues, continue to use
our safety reporting process as a first priority.

POLICIES COVERED:
JUST CULTURE AND REPORTING POLICY
RISK MANAGEMENT POLICY

  BACK TO CONTENTS                                                                                                                                                                                       AIR NEW ZEALAND CODE OF CONDUCT / 5
One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website
OUR
                   BUSINESS PRINCIPLES

BACK TO CONTENTS                  AIR NEW ZEALAND CODE OF CONDUCT / 7
One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website
OUR BUSINESS PRINCIPLES

Our Business                                                       Our Business Principles are the foundation
                                                                   of how we do business everywhere we operate,

Principles
                                                                   and reflect the commitments we make to our
                                                                   people, our business partners and stakeholders.
                                                                   These are at the heart of our Code of Conduct.

Operate safely, responsibly and reliably                           Act with integrity, honesty and transparency                  Protect our people, property and information                    Treat people fairly and with respect

•   We will protect the health, wellbeing, safety and security     •   We will avoid any activity or contracts that may lead     •   We will base our investment decisions and business          •   We will treat people fairly, with dignity and will pursue
    of our customers, employees and the communities in                 to, or suggest, a conflict of interest between personal       relationships on economic criteria from objective and           equality of opportunity and inclusion for all employees
    which we operate.                                                  activities and Air New Zealand.                               complete due diligence information.                             through our employment policies and practices.
•   We will not tolerate anyone being affected by alcohol or       •   We will build trust through integrity, transparency,      •   We will not commit to expenditure without                       We value diversity of people and thought.
    other drugs in the workplace.                                      honesty and objectivity in our business dealings              appropriate authorisation.                                  •   We will recruit, select and develop our people on
•   We will operate our business with discipline and excellence        and relationships.                                        •   We will only spend company money where there is                 merit – irrespective of age, race, colour, origin, gender,
    to ensure sustainability, resilience and effectiveness.        •   We will use business resources in the best interest           a legitimate business need and where the cost is worth          religious beliefs, disability, family or marital status, sexual
                                                                       of Air New Zealand and not for personal gain.                 the benefit.                                                    orientation or other prohibited grounds.
•   We will protect and safeguard the natural environment,
    minimising our use of finite resources and the release of      •   We will communicate honestly, responsibly and             •   We will take into account social, ethical and               •   We will not accept any form of discrimination,
    harmful emissions to the environment.                              transparently with all stakeholders within the bounds         environmental considerations in our procurement                 harassment or bullying.

•   We will invest in society and communities ensuring                 of commercial confidentiality.                                and supply chain decisions.                                 •   We will perform at our best, demonstrating
    effective use of our resources and in line with our mission.                                                                 •   We will secure and safeguard our confidential and               professionalism, living our values and operating with
                                                                                                                                     sensitive information from improper disclosure to               acute customer focus at all times. We will proactively
                                                                                                                                     prevent harm to Air New Zealand, our stakeholders,              address under-performance.
                                                                                                                                     employees or customers who have trusted us with             •   We will work in good faith, within the appropriate legal
                                                                                                                                     their information.                                              framework, with trade unions and other bodies that our
                                                                                                                                 •   We will protect and safeguard our brand, property,              people collectively choose to represent them.
                                                                                                                                     intellectual property and financial assets.                 •   We trust each other to deliver on our commitments and
                                                                                                                                 •   We will respect people’s legal rights to privacy and the        obligations, and value collaboration as the best means of
                                                                                                                                     confidentiality of personal information.                        working together to achieve superior outcomes.
                                                                                                                                                                                                 •   We will empower our people to enhance their personal
                                                                                                                                                                                                     potential by offering satisfying and challenging work
                                                                                                                                                                                                     and career opportunities, investing in development and
                                                                                                                                 Comply with the Law
                                                                                                                                                                                                     personal growth.
                                                                                                                                                                                                 •   We will reward and recognise our people for work which
                                                                                                                                                                                                     contributes to our mission to supercharge New Zealand’s
                                                                                                                                 •   We will comply with all applicable domestic and
                                                                                                                                                                                                     success, and for demonstrating the right behaviours that
                                                                                                                                     international laws and regulations, appropriate standards
                                                                                                                                                                                                     reflect our values.
                                                                                                                                     and principles, including all competition, anti-trust and
                                                                                                                                     anti-money laundering laws.                                 •   We will respect people’s lives outside of work, balancing
                                                                                                                                                                                                     life activities, and valuing their contribution to society.
                                                                                                                                 •   We will not tolerate any form of bribery, including
                                                                                                                                     improper offers of payments or gifts to or                  •   We will not tolerate child labour and are committed to the
                                                                                                                                     from employees.                                                 elimination of all forms of forced and compulsory labour.

    BACK TO CONTENTS                                                                                                                                                                                                              AIR NEW ZEALAND CODE OF CONDUCT / 9
One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website
OPERATE SAFELY,
                   RESPONSIBLY
                   AND RELIABLY

BACK TO CONTENTS                     AIR NEW ZEALAND CODE OF CONDUCT / 11
One Air New Zealand Doing what's right - OUR CODE OF CONDUCT - Air New Zealand website
OPERATE SAFELY, RESPONSIBLY AND RELIABLY

Safety                                                                 Q. Should I report an incident even if it     We will protect the health, wellbeing,
                                                                          didn’t result in an accident or injury?
                                                                                                                     safety and security of our customers,
Safety at Air New Zealand is a top priority.                           A. Yes. Report any incident no matter           employees and the communities in
We are committed to achieving a Zero Harm work                            how small. Tell your manager
environment and instilling a culture of safety and                        straightaway so we can take action to                         which we operate.
                                                                          prevent similar incidents happening
continuous improvement. We expect everyone                                in the future.
at Air New Zealand to behave in a safe and
responsible manner at all times.
                                                                       Q. If I report a safety issue, will I
                                                                          get in trouble if I’m the one who
What this means for you:                                                  made the error?

•   You are responsible for your own safety and wellbeing,
                                                                       A. No, as long as it wasn’t done
    and the safety of your colleagues and our customers.                  recklessly or with malicious intent.
•   Only undertake work if you are medically fit for duty,                We are all human and sometimes
    sufficiently rested and alert to carry it out.                        we genuinely make mistakes or
                                                                          errors. We encourage everyone to
•   Comply with applicable safety laws and follow the safety              report any safety-related incident or
    procedures and requirements specific to your area.                    situation without fear of retaliation or
•   Never compromise on safety or knowingly create                        punishment. Being open and honest
    situations where the safety and wellbeing of any person               about safety issues is important
    is put at risk. Intervene where you see unsafe practices              to our Just Culture philosophy and
                                                                          helps us prevent any future
    or non-compliance with procedures.
                                                                          safety risks.
•   Prevention is critical – identify and report any hazards.
•   Report events immediately where safety and wellbeing
    have been compromised, including any near miss,
                                                                       Q. I see colleagues talking on their
    incident, accident, injury, illness, unsafe or
                                                                          mobile phones while driving all the
    unhealthy condition.
                                                                          time. Is this ok?
•   If injured, ensure you do all you can in your recovery and
    rehabilitation for a safe and timely return to work.               A. No. Nobody should use a handheld
•   Always drive safely, responsibly and legally when                     mobile device while driving any
                                                                          vehicle used for work purposes,
    operating company vehicles or on company premises.
                                                                          including vehicles such as baggage
    Never use handheld mobile devices while driving.
                                                                          trolleys and forklifts. trolleys
•   Where your attention to safety is critical, limit using               and forklifts.
    mobile devices in the workplace.

POLICIES COVERED:
PEOPLE HEALTH SAFETY AND WELLBEING POLICY
AIRLINE SAFETY POLICY
ACCEPTABLE USE OF BUSINESS RESOURCES POLICY AND SUPPORTING STANDARDS

    BACK TO CONTENTS                                                                                                                     AIR NEW ZEALAND CODE OF CONDUCT / 13
OPERATE SAFELY, RESPONSIBLY AND RELIABLY

                                                                      We will not tolerate anyone                                                                                      We will operate our business
                                                                     being affected by alcohol or                                                                                   with discipline and excellence to
                                                                    other drugs in the workplace.                                                                                   ensure sustainability, resilience
                                                                                                                                                                                                   and effectiveness.

Avoiding Alcohol                                                         Q. What if I’m on call after hours and at
                                                                            weekends? Does this mean that I am
                                                                                                                     Crisis, Emergency and
and Other Drugs                                                             unable to consume alcohol for that
                                                                            period of time?
                                                                                                                     Business Disruption
Alcohol and other drugs must never affect                                A. Being on call to respond to work
                                                                                                                     Management
us in our work. Our safety, and that of our                                 related situations is typically
                                                                            considered to be ‘on duty’ or an         Crisis, emergency and business disruption
colleagues and customers, depend on it.
                                                                            extension of your duties. Therefore,     management is important to protect our people
Therefore, you must maintain a zero blood                                   if you are rostered or paid to be on     and reduce any damage or loss. Effective
alcohol level and be drug free while working.                               call, you must remain alcohol and
                                                                            drug free. In cases where you are        crisis, emergency and business disruption
This includes being free from the negative
                                                                            called on for work when you’re not       planning ensures we’re committed to health and
effects of legal drugs, such as prescription                                expecting it, safety must always         safety, minimising damage and impact to the
medication. Any possession, use, sale or                                    come first – so let the caller know
                                                                            if you’re not alcohol or drug free so
                                                                                                                     Company, and keeping our operations going
distribution of illegal substances at work will
                                                                            they can find an alternative person.     after any disaster. We must retain a high level of
be treated very seriously. Air New Zealand
                                                                                                                     preparedness to respond to any type of business
provides support to those affected by
                                                                                                                     interruption in any location where we might have
problems with alcohol or other drugs.                                    Q. I have been invited to a corporate
                                                                            function held after hours. Am I          people, property or assets.
                                                                            allowed to have a drink there?

What this means for you:                                                 A. Any time you are representing            What this means for you:
•   Never work, under any circumstances, while affected                     Air New Zealand at a function, keep
    by alcohol or any other drug that impairs judgement,
                                                                            in mind that your behaviour will         •   Know your individual responsibilities and follow crisis,
                                                                            reflect on the Company’s reputation.         emergency and business disruptions procedures,
    performance or behaviour – be drug free and maintain
                                                                            Alcohol consumption in social                including knowing local emergency contact details.
    a zero blood alcohol level.                                             settings and at corporate functions
•   Never drive a vehicle used for business purposes during                 after hours is acceptable, provided      •   Assist in developing and implementing local crisis,
                                                                            that all formal business has                 emergency and business disruption plans for your
    work hours or on work duties if you aren’t drug and
                                                                            been completed, alcohol is used              business area as requested.
    alcohol free.
                                                                            responsibly, and you are not on call     •   Continually assess risks and any financial, reputational
•   Don’t use, sell, distribute or be in possession of alcohol or           or otherwise expected to return to           and other non-financial threats that may impact your
    other drugs while working or while on our premises.                     work. If driving afterwards, ensure
                                                                                                                         business area.
•   Discuss with the Medical team prescription medication or                you are within legal limits.
    other legal drugs which may impair your ability to work.
                                                                                                                     •   Test and practice your crisis, emergency and
                                                                                                                         business disruption procedures to improve response
•   Don’t store or consume alcohol on our premises unless it’s           Q. What about drinking while                    preparedness.
    authorised (e.g. sponsored and supervised functions on                  I’m on Duty Travel?
    our premises).
                                                                                                                     •   Debrief following an event to ensure lessons are learned
                                                                                                                         and actioned.
•   Report in confidence any concerns you have about your                A. Any time you are travelling for work,
                                                                            use good judgement. Ensure that
    own use, or a colleague’s use, of alcohol or other drugs to
                                                                            any consumption of alcohol before,
    our Medical team for support and advice.
                                                                            during or after travelling will enable
•   You may be required to undergo alcohol and other drug                   you to comply with the policy when
    testing for safety sensitive roles and where there is cause.            you are next expected to work.
                                                                            Familiarise yourself with local
                                                                            drug and alcohol laws, cultures
                                                                            and customs when travelling for
POLICIES COVERED:
                                                                            business purposes.                       POLICIES COVERED:
ALCOHOL AND OTHER DRUGS POLICY                                                                                       CRISIS, EMERGENCY AND BUSINESS RESILIENCE POLICY

    BACK TO CONTENTS                                                                                                                                                                               AIR NEW ZEALAND CODE OF CONDUCT / 15
OPERATE SAFELY, RESPONSIBLY AND RELIABLY

                                                                                                                Q. I’ve seen people ‘tailgate’ me
                                                                                                                   through the security doors without
                                                                                                                   swiping their card. What should I do
                                                                                                                   in these situations?

                                                                                                                A. Tailgating through security access
                                                                                                                   doors is not permitted – you must
                                                                                                                   swipe through. Next time this occurs,
                                           Airline Security                                                        politely ask the tailgater to swipe
                                                                                                                   their own card, and ensure you’re not
                                                                                                                   followed through the security door.
                                           Global security remains volatile and we must
                                           take our safety and security seriously. We are
                                           all responsible for having a high level of security                  Q. I’ve noticed visitors walking around
                                                                                                                   the office unescorted without a
                                           awareness and consistently applying appropriate
                                                                                                                   security ID or visitors badge on. Is
                                           security measures to protect our customers,                             that ok?
                                           employees, assets, premises and property in
                                           our care.                                                            A. No. People must be authorised to
                                                                                                                   be taken into secure areas – i.e. any
                                                                                                                   area that requires a password or
                                                                                                                   swipe entry. All visitors must register
                                           What this means for you:                                                at reception, wear a security badge
                                           •   Always wear your security ID in secure areas so it is visible       to enter a secure work area and be
                                               to others – make sure it’s current, accurate and valid for the      escorted by an Air New Zealander at
                                                                                                                   all times. If you see someone without
                                               area in which you work (restricted vs non restricted).
                                                                                                                   a visible ID, first phone Security to
                                           •   Immediately report to our Security team any actual or               report the breach, then approach
                                               perceived security risks, weaknesses, threats, or unusual           the person and politely question who
                                               or suspicious activity or behaviour.                                they are here to see, and escort them
                                                                                                                   to the main reception area to wait for
                                           •   Vigilantly adhere to safety and security protocol, standards        their contact.
                                               and practices at all times, and follow requirements specific
                                               to your area.
                                           •   Never bring unauthorised individuals into secure areas           Q. Part of my uniform went missing
                                               without the appropriate security checks and authorisation.          from my hotel room on my last Tour
                                               Always escort your visitors while they are on the premises          of Duty. Is that a big deal?
                                               – never leave them alone in secure areas.
                                                                                                                A. Yes. Uniforms should be treated as an
                                           •   Report any loss of property straight away, including
                                                                                                                   item of security. You must report any
                                               security ID cards, Air New Zealand uniforms or branded
                                                                                                                   theft or loss of a company uniform to
                                               work wear, to local police and our Security team.                   police and our Security team. There
                                           •   Store equipment and other property securely to prevent              is a very real possibility that lost or
                                               unauthorised use or theft.                                          stolen uniform items could be used to
                                                                                                                   do harm by posing as an employee to
                                           •   Read travel advisories and security tips before travelling          get into secure areas.
                                               overseas for business.

                                           Refer to the Information Security section for protecting and
                                           securing data and information.                                       Q. Should I report a small incident,
                                                                                                                    even if it didn’t result in major
                                                                                                                    security breach?
                                                                                                                A. Yes, report it to the Security team.
                                                                                                                   Without knowledge of security
                                                                                                                   incidents or events - including
                                                                                                                   potential threats - we are not able
                                                                                                                   to fully assess risk. What you might
                                                                                                                   think is an isolated incident may in
                                           POLICIES COVERED:                                                       fact be one piece of a larger puzzle.
                                           SECURITY POLICY

BACK TO CONTENTS                                                                                                           AIR NEW ZEALAND CODE OF CONDUCT / 17
OPERATE SAFELY, RESPONSIBLY AND RELIABLY

                                                                                                                          Q. I serve on the board of directors           Q. My team wants to raise money
                                                                                                                             of a non-profit organisation that              for a local charity. Are there any
                                                                                                                             supports environmental initiatives.            restrictions on who to donate to?
                                                                                                                             Can I guarantee the board that
                                                                       We will invest in society                             Air New Zealand will donate to             A. No, there are no restrictions on giving
                                                                    and communities ensuring                                 the organisation?                             personal donations. These should be
                                                                                                                                                                           done in your own time and with your
                                                                 effective use of our resources                           A. No. You must make clear that your             own resources.
                                                                                                                             participation on its board is in
                                                                   and in line with our mission.                             your individual capacity and that
                                                                                                                             it is unlikely that you will be able
                                                                                                                             to secure any donation from Air
                                                                                                                             New Zealand. If the organisation
                                                                                                                             has historically received donations
Environment                                               Sponsorship, Grants                                                or has a formal relationship with
                                                                                                                             us, approval for the directorship
Sustainability                                            and Donations                                                      is required in advance of you
                                                                                                                             accepting a board position.

We are committed to preserving and protecting             As New Zealand’s national carrier, we are
New Zealand’s natural environment for the                 committed to using our resources to enrich
future. We take responsibility for operating in an        our communities, protect the environment
environmentally sustainable way, minimising               and promote New Zealand. We support
Air New Zealand’s impact on the environment               legitimate and worthy causes aligned to our
and improving our energy performance.                     purpose, mission and values, including those
                                                          based on humanitarian needs. Through
                                                          proper governance of grants, sponsorships
What this means for you:                                  and donations, we protect Air New Zealand’s
•   Comply with applicable environmental laws             reputation with all stakeholders.
    and regulations.
•   Report any non-compliance with environmental
    laws and regulations to your Property and             What this means for you:
    Facilities Manager.
                                                          •   Ensure all sponsorships or donations are
•   Do your bit to reduce, recycle, reuse and be energy       appropriately authorised.
    efficient in your work environment.
                                                          •   Ensure that your participation in personal fundraising
•   Support using and procuring sustainable energy-           activity is not construed by the public as being endorsed
    efficient design, products and services to help           by, or on behalf of Air New Zealand.
    improve our energy performance.
                                                          •   Never request sponsorships or use company money to
•   Educate, support and encourage others (including          make charitable donations to close deals, seek favours
    suppliers and customers) to take responsibility for       from decision makers, support illegal activity or for
    efficient energy practices in their workplaces            personal gain.
    and communities.
                                                          •   Raise questions about any potential conflict of interest
•   Support company environmental                             or appearance issues that may arise from charitable
    sustainability initiatives.                               donations or sponsorships.
                                                          •   Never use company money to make donations to political
                                                              parties, campaigns or candidates.
We will protect and safeguard
the natural environment,
minimising our use of finite
resources and the release
of harmful emissions to the
environment.
                                                                                                                                                                    We’re proud to partner with the Department of
POLICIES COVERED:                                         POLICIES COVERED:                                                                                         Conservation bringing some of New Zealand’s
SUSTAINABILITY POLICY                                     SPONSORSHIPS AND DONATIONS POLICY                                                                               rarest birds back to their natural homes.

    BACK TO CONTENTS                                                                                                                                                               AIR NEW ZEALAND CODE OF CONDUCT / 19
ACT WITH
                   INTEGRITY,
                   HONESTY AND
                   TRANSPARENCY

BACK TO CONTENTS                  AIR NEW ZEALAND CODE OF CONDUCT / 21
ACT WITH INTEGRITY, HONESTY AND TRANSPARENCY

                                                                                                                                                          Q. I work part-time in my family’s                Q. A close friend is applying for a job at
                                                                                                                                                             business. Do I need to disclose                   Air New Zealand. Is this ok?
                                                                                                                                                             an interest?
                                                                                                                                                                                                            A. Absolutely. We encourage you to
                                                                                                                                                          A. Yes, even if the business is not                  recommend Air New Zealand as a
                                                                                                                                                             related to Air New Zealand, you                   great place to work. However, you
                                                                                                                                                             must disclose it, as it may become                need to ensure that you are not
                                                                                                                                                             a conflict if it affects your health,             involved in the recruitment process
                                                                                                                                                             job performance or the quality of                 and that the job your close friend is
                                                                                                                                                             your work.                                        applying for does not report to you
Be Free of Conflicts                                                                                                                                                                                           (either directly or indirectly).

of Interest
We must all be free from actual, perceived            What this means for you:                                      Here are some examples of when you might face a conflict of interest.
or potential conflicts of interest. A conflict        •   Act in Air New Zealand’s best interest and make
of interest can happen if an employee’s                   objective decisions.                                      Friends, relatives and co-worker relationships                       Outside activities or investments
personal, social, financial or political activities   •   Discuss conflict of interest concerns with your           Business relationships with relatives, spouses, partners/            You may have a personal interest in one of Air New
interfere (or could be seen to interfere) with            manager, disclose all conflicts and report them on        significant others or close friends can lead to a conflict           Zealand’s existing or potential competitors, suppliers
their judgement in work-related decisions.                the Conflicts of Interest Register.                       of interest. We don’t prohibit family members or friends             or customers, which might affect or compromise our
Whenever possible, conflicts of interest              •   Remove yourself from business decisions or processes      from being employed by the Company, or close personal                business, or your ability to perform your job. These
should be avoided. If they arise, always                  where you have a personal interest.                       relationships between co-workers. However, a relative or             situations can create an actual or perceived conflict
                                                                                                                    close personal friend cannot have any business dealings              of interest if they involve you:
disclose them immediately. Even the                   •   Never get involved in hiring, supervising, managing,
                                                                                                                    with you, anyone who reports to you (direct report), or
appearance of a conflict of interest can                  promoting, rewarding, or advancing any relative, close                                                                         •   Having a second job
                                                                                                                    anyone working in your business unit (indirect report).
be harmful and needs to be addressed.                     friend or partner.                                                                                                             •   Serving as a director or consultant, or providing
                                                                                                                    Similarly, intimate relationships of any duration between co-
                                                      •   Never affect or influence the terms and conditions        workers can, depending on the work roles, create an actual               professional services
                                                          of a contract for service, or for employment, of any      or apparent conflict of interest.                                    •   Having material financial interests in a competitor,
                                                          employee, contractor or supplier who is a relative,                                                                                supplier or customer, or
 Q. Do conflicts of interest include                                                                                If you are faced with the possibility of a business or personal
                                                          close friend or partner.
    people I have close personal                                                                                    relationship conflict of interest, you should disclose it to         •   Taking part in civic or public duties.
    relationships with as well as                     •   Avoid working or consulting for, or providing             your manager, so the potential conflict can be managed.
    actual relatives?                                     professional services to, anyone external that you                                                                             As a general rule, you may work, or consult, for other
                                                          deal with as part of your job for Air New Zealand.        We must all exercise care when providing travel services             organisations while employed at Air New Zealand as
 A. Yes. Any close relationship, no                                                                                 to relatives, friends or co-workers. Providing preferential          long as you inform your manager and gain appropriate
    matter how current, that may create
                                                      •   Never use business resources for personal political
                                                                                                                    treatment to them is not allowed – this includes                     approvals from the Legal team before accepting the
    an actual or perceived conflict                       activity, make political donations in Air New Zealand’s
                                                                                                                    unauthorised deviations from established rules for pricing,          work. Outside activities should not interfere or conflict
    of interest is included. We can’t                     name, or give the impression that the Company
                                                                                                                    issuing, exchanging or refunding tickets, inappropriate              with your job responsibilities – for example, scheduled
    list every activity or relationship.                  endorses any candidate, campaign or political issue.
                                                                                                                    upgrades, improperly withholding seats from inventory                hours, overtime when required, or job performance.
    However, a conflict of interest                   •   Never provide sensitive or confidential information to    or blocking space and ignoring boarding priorities.                  This includes selling goods or services for personal
    includes any activity that could                      a competitor or third party, including friends or                                                                              profit during work time or using your employment
    interfere with your objectivity to
                                                          relatives – see the Competition Law section.                                                                                   at Air New Zealand as an endorsement for
    Air New Zealand.
                                                      See our Subsidiary Directorships Policy and Industry                                                                               personal business.
                                                      Associations Policy for information on the invitations        We will avoid any activity or                                        Knowingly maintaining substantial financial interests
 Q. My colleague’s son just joined our                for directorships within the Air New Zealand Group or
    team. Is this allowed?                            for Group representation on industry association              contracts that may lead to, or                                       or investments in a competitor, customer or supplier
                                                                                                                                                                                         without disclosing them is not allowed.

 A. Unless local policy prohibits it,
                                                      boards/committees.                                            suggest, a conflict of interest
    relatives can work in the same                                                                                  between personal activities
    team, department or business unit.                                                                                                                                                   Political or civic involvement
    The only rule is that no relative                                                                               and Air New Zealand.                                                 If you are involved in civic or political activities, it must
    can ever be in a position to either
    hire, supervise, affect the terms                                                                                                                                                    be on your own time, and with your own resources. You
    and conditions of employment                                                                                                                                                         should never use Air New Zealand resources such as time,
    or influence the management of                                                                                                                                                       property, material, cash, equipment or branding for political
    another relative.                                                                                                                                                                    donations or activities.
                                                      POLICIES COVERED:
                                                      CONFLICT OF INTEREST POLICY
                                                      SUBSIDIARY DIRECTORSHIPS POLICY

  BACK TO CONTENTS                                                                                                                                                                                                      AIR NEW ZEALAND CODE OF CONDUCT / 23
ACT WITH INTEGRITY, HONESTY AND TRANSPARENCY

                                                                                                              Exchanging Gifts
                                                                                                              and Entertainment
                                                                                                              We support reasonable and proportionate giving                         We will build trust through
                                                                                                              and receiving of gifts and entertainment as part of
                                                                                                              a normal business relationship or cultural practice.                     integrity, transparency,
                                                                                                              They’re permitted as long as they’re ethical,                          honesty and objectivity in
Using our Digital                                                  Q. I use a range of internet and social
                                                                                                              related to Air New Zealand business, infrequent,
                                                                                                              low in value, legal and customary in a business
                                                                                                                                                                                         our business dealings
Communication Systems
                                                                      media sites for my job. Why are
                                                                      some sites blocked?                     relationship. We prohibit the giving or receiving of
                                                                                                                                                                                              and relationships.
                                                                                                              significant gifts or significant benefits (including
                                                                   A. We encourage the use of the
For many of us, the use of the Company’s intranet,                                                            hospitality, discounts and other benefits not
                                                                      internet for research, training and
internet, phone and email systems is critical to our                  collaborating in the context of your    available to all employees).
jobs. Air New Zealand invests in strengthening our                    job. Some sites are not appropriate                                                                               Q. I’ve been sent a high value gift by
                                                                      for the workplace, don’t have           We need to ensure we are never influenced,                                   a supplier and don’t want to cause
digital workforce and provides access to a range
                                                                      appropriate levels of security or are   or seen to be influenced, by gifts or entertainment                          offence by returning it. What should
of IT resources to connect and collaborate as one                     used predominately for personal                                                                                      I do?
                                                                                                              or other inducements during a tender process
Air New Zealand. These systems and resources,                         use. In these cases, the sites have
                                                                      been blocked. If you run into issues,   or when signing a new deal. These actions can                             A. Notify your manager and seek
such as Wi-Fi, are intended to be used for business
                                                                      contact the IT Service Desk for         create conflicts of interest, or raise questions                             guidance from the Legal team. Ideally,
purposes. As a user of these resources, you have                      information and assistance.                                                                                          you should politely refuse and return
                                                                                                              about our judgement.
access to valuable information, sensitive data                                                                                                                                             the gift. If this is not possible, then the
and internal and external networks that must be                                                                                                                                            item should be donated to charity.
protected and used responsibly.                                    Q. I recently noticed that a colleague
                                                                      in my department spends a lot of        What this means for you:
                                                                      work time on the internet and social    •   Seek approval and record gifts, hospitality and entertainment         Q. I work at checkin. A regular customer
                                                                      networking sites, despite a backlog         on the Gifts Register if valued at NZ$250 or more.
What this means for you:                                                                                                                                                                   offered me a tip as thanks for taking
                                                                      of incomplete projects. Is this ok?
                                                                                                              •   Avoid giving or accepting anything of inappropriate value.               care of a reconnection on his last
•   Use digital communication systems and other IT                                                                                                                                         trip. He then asked me to upgrade
    resources in a responsible, ethical and legal manner.                                                     •   Avoid giving or accepting any gifts or entertainment during              him to business class outside of
                                                                   A. No. Personal use of company                 a tender process that would be perceived as preferential
    Don’t use them for any illegal, unethical, or objectionable                                                                                                                            appropriate guidelines. What should
                                                                      resources (including Internet and
    activities such as gambling, pornography or other                                                             treatment or providing an unfair advantage.                              I have done in this situation?
                                                                      email) should be limited and never
    inappropriate subject matter.                                     interfere with job responsibilities.    •   Think about the context of the gifts, entertainment or
                                                                                                                                                                                        A. The best course of action is to
•   Don’t use company computers and equipment for outside             His or her use of social networking         hospitality – imagine how it might look to someone outside of
                                                                                                                                                                                           thank the customer for their
    businesses, personal gain or personal activities.                 sites is likely to be excessive and         Air New Zealand.                                                         thoughtfulness and politely decline
                                                                      could even lead to damaging
•   You are personally accountable and liable for all activities      computer viruses. You should            •   Never accept any cash or cash equivalent, even as a tip for              accepting the tip, ensuring that you
                                                                                                                  great service.                                                           operate within established rules
    associated with your user accounts and company                    report the issue to your manager.
                                                                                                                                                                                           regarding upgrades.
    equipment.                                                                                                •   Never give or accept gifts from competitors or public officials.
•   Incidental personal use of IT resources (email, internet,                                                 •   Never ask for gifts, entertainment or any other inducements.
    social media) at work is acceptable as long as it:                                                                                                                                  Q. A colleague in my team manages the
                                                                                                              •   Discuss any concerns with your manager.
    –   doesn’t affect your, or others’ job performance or                                                                                                                                 relationship with a wholesale travel
        productivity, and                                                                                                                                                                  agency on behalf of Air New Zealand.
                                                                                                              ‘Gifts and entertainment’ include anything of value offered to or            Last week, I heard the agency offered
    –   doesn’t interfere with operations or system                                                           received by you or a member of your family. ‘Gifts’ include cash             my colleague a significant discount
        performance (e.g. sending large personal files) or                                                    and non-cash items. ‘Entertainment’ is where you accompany                   for personal travel that isn’t available
        consume significant time or resources, and                                                            a third party to an event. Entertainment should be treated as a              to other employees. Is this allowed?
    –   doesn’t create risk to Air New Zealand as a result of                                                 gift if the party who made the offer does not plan on attending.
        your personal use, and                                                                                ‘Inducements’ are gifts, entertainment, services or benefits for
                                                                                                              the purpose of securing business or favourable terms outside              A. No. By offering this discount to your
    –   doesn’t violate other company policies.
                                                                                                              of the normal process.                                                       colleague, which is not available to all
                                                                                                                                                                                           employees at Air New Zealand, the
                                                                                                              Review the Bribery and Improper Payments section for                         agency created a conflict of interest
                                                                                                              additional guidance on inducements.                                          between official company business
                                                                                                                                                                                           and your colleague’s personal gain.
POLICIES COVERED:                                                                                             POLICIES COVERED:
ACCEPTABLE USE OF BUSINESS RESOURCES POLICY                                                                   GIFTS AND ENTERTAINMENT POLICY

    BACK TO CONTENTS                                                                                                                                                                                AIR NEW ZEALAND CODE OF CONDUCT / 25
We need all
Air New Zealanders
to read, understand
and live by this Code.

BACK TO CONTENTS
ACT WITH INTEGRITY, HONESTY AND TRANSPARENCY

                                                                           We will use business
                                                                          resources in the best
                                                                    interest of Air New Zealand
                                                                      and not for personal gain.

Using Business Resources                                                Q. I’ve seen colleagues checking out
                                                                           flight details and seat assignments
                                                                                                                   Travelling for Business
                                                                           of celebrities who fly on Air New
Resources are provided to you to perform                                   Zealand. Is this allowed?               At times, employees need to travel for work. As an
the requirements of your job. We must all use                                                                      airline, we must balance the needs of commercial
                                                                        A. Definitely not. Unless these
business resources responsibly and only for                                                                        customers with our business travel requirements.
                                                                           individuals are directly booking or
business purposes. All business resources have                             altering a customer’s travel plans,     When planning your trip, use your judgement to
an economic value, so use them effectively.                                employees are not allowed to access     find the right balance between business need,
                                                                           confidential information out of
                                                                                                                   environmental impact, financial cost and your
                                                                           personal interest. We should always
Common business resources include:                                         protect the identity, privacy and       health and safety.                                              Q. My travel costs into the office
• IT resources and computer equipment                                      safety of our customers.                                                                                   are expensive. Can I claim some
                                                                                                                                                                                      of it back?
    including access to electronic information,
    networks, software, internet, systems and                                                                      What this means for you:
                                                                        Q. I sometimes use my company                                                                              A. No. Normal travel to and from
    equipment such as desktops, laptops, phones,                           laptop to respond to personal           •   Only travel on business when there is a genuine need,          work can’t be claimed as a travel
    and mobile devices                                                     emails, do my personal online               where travel is authorised and pre-approved. Manager           expense – this cost is considered
                                                                           banking and for other personal              approval is required for domestic or intra-regional            your responsibility and not a
• Business-related travel                                                  activities at home? Is this ok?
                                                                                                                       business travel; international travel requires additional      business expense.
• Budgets, expenditure and company credit cards                         A. Our preference is that you use
                                                                                                                       GM approval (or Chief approval for GMs).

• Office furniture, equipment and supplies                                 business resources for business-        •   Use the defined procedures to book travel (e.g. through     Q. I travel regularly for business.
                                                                           related work. In principle, business        Tandem Travel for International travel and your local          Can I access the Koru Lounges
• Branded material and official company images                             resources provided to you for work          travel arranger for domestic or regional travel) – never       when I’m travelling so I can work
    and content                                                            are not intended to be a replacement        book your own business travel, including flights,              more productively?
                                                                           for personal resources, however             accommodation and rental cars.
• Company-provided vehicles and car parks.                                 incidental and occasional use of IT                                                                     A. Access to our Koru Club Lounges is
                                                                           resources is acceptable where the       •   Use preferred suppliers to help minimise the                   for members only. If you personally
                                                                           cost and risk to Air New Zealand            cost of travel.                                                have a membership, then you can
                                                                           is negligible. We ask that you use      •   Only claim business expenses that are necessary                use the Koru Lounge whenever
What this means for you:                                                   common sense and good judgement.                                                                           you travel (we offer a discount to
                                                                                                                       and reasonable for your business travel. Use a
•   Use business resources and assets for company                                                                                                                                     employees who purchase Koru Club
                                                                                                                       company credit card for travel-related expenses
                                                                                                                                                                                      memberships). Some roles require
    business – this includes money, equipment, materials,                                                              whenever possible.
                                                                        Q. Can I use my company credit card                                                                           business travel so regularly that the
    information and time.
                                                                           to pay for personal items, especially   •   Ensure you are medically fit for your planned travel and       Company purchases a Koru Club
•   Only use resources that you are authorised to use and                  if I’m short on cash? I would pay it        review safety protocols and security advisories for your       membership on their behalf. In these
    complete all necessary authorisations.                                 back to the Company, of course.             destination – discuss any concerns with our Safety and         cases, where there is capacity, staff
                                                                                                                       Security teams.                                                may access the Lounge.
•   Only access or use authorised resources or information
    where there is a legitimate business need and not for
                                                                        A. No. Never use a company credit card,
                                                                                                                   •   Personal travel is not be taken in conjunction with
    personal interest or gain.                                                                                         business-related travel.                                    Q. I’m travelling overseas for business
                                                                           or any company funds, to pay for
•   Use resources responsibly and cost effectively.                        personal items.                         •   To reduce risk, executives, management groups or               and would like to add on some annual
                                                                                                                                                                                      leave at my cost. Is this allowed?
•   Don’t engage in personal activities during work hours                                                              other key individuals should avoid travelling together.
    that interfere with you fulfilling your job responsibilities.                                                  •   Maintain professionalism at all times – you are an          A. No. Annual leave cannot be taken
                                                                        Q. I have access to company tickets to
•   Take all reasonable and necessary steps to protect                                                                 ambassador for the airline.                                    together with business travel.
                                                                           a sporting event that are being used
    company resources and assets, including the                            for marketing promotions. Can I give    Air New Zealand honours any provision in employment                However, there are times when it is
    prevention of theft.                                                   them to a friend who works at a hotel   agreements regarding duty travel, where it differs to policy.      acceptable to add, for example, a
                                                                           in exchange for a free hotel room for                                                                      weekend to a planned business trip.
•   Use business resources in line with our confidentiality                                                                                                                           Because of the potential conflict of
                                                                           my personal use?
    and privacy guidelines.                                                                                                                                                           interest, you must openly disclose
                                                                        A. No. The tickets are considered                                                                             your intent, gain approval from your
POLICIES COVERED:                                                          company property and cannot be                                                                             Chief, and ensure that there is no
ACCEPTABLE USE OF BUSINESS RESOURCES POLICY AND SUPPLEMENTARY              used for personal gain.                 POLICIES COVERED:                                                  financial impact to Air New Zealand.
STANDARDS                                                                                                          DUTY TRAVEL AND TRAVEL-RELATED EXPENSES POLICY

    BACK TO CONTENTS                                                                                                                                                                         AIR NEW ZEALAND CODE OF CONDUCT / 29
ACT WITH INTEGRITY, HONESTY AND TRANSPARENCY

                                                                                                        We will communicate
                                                                                                    honestly, responsibly and
                                                                                                    with transparency with all
                                                                                              stakeholders within the bounds
                                                                                                of commercial confidentiality.

                                               Q. A local reporter has contacted me
                                                  through a mutual friend to ask me
                                                                                          Speaking on Behalf
                                                  about this year’s Annual Report.
                                                  Can I comment?
                                                                                          of Air New Zealand
                                               A. No. Only authorised spokespeople        As a publicly-listed company, we are bound
                                                  for Air New Zealand can provide         by strict rules to ensure that publicly released
                                                  comment to the media. You should        information is appropriately disclosed and
                                                  put the reporter in touch with our
                                                  Corporate Communications team           accurately reflects the Company’s position.
                                                  on the 24 hour media line: (+64)        No one should make comments on behalf of
                                                  021 747 320. Leaks of company           Air New Zealand unless they are an authorised
                                                  or confidential information to the
                                                  media will be treated very seriously.   spokesperson or have prior approval from
                                                                                          Corporate Communications. This includes when
                                                                                          contributing to professional journals or presenting
                                               Q. I’ve been invited to speak at a         at industry association conferences.
                                                  professional conference in my
                                                  area of expertise. Do I need
                                                  permission to speak on behalf
                                                  of Air New Zealand?                     What this means for you:

                                               A. Yes. You need to gain approval          •   Only make comments on behalf of Air New Zealand if you
                                                  from your GM before speaking                are authorised to do so. This includes passing on to third
                                                  at conferences. If you plan on              parties information intended for internal use only.
                                                  using Air New Zealand material,         •   Direct any media enquiries or requests to the Corporate
                                                  Corporate Communications                    Communications team.
                                                  must review your content to
                                                  protect against disclosing              •   Never disclose commercial or strategic information
                                                  confidential, sensitive or                  about the Company, our employees or our
                                                  proprietary information                     customers without permission, even after you leave
                                                                                              Air New Zealand.
                                                                                          •   Return any unsolicited confidential information you
                                                                                              receive to the sender or ensure it’s deleted.
                                                                                          •   Gain approval from your GM and have your content
                                                                                              reviewed by our Corporate Communications team
                                                                                              before contributing to professional journals or
                                                                                              speaking engagements.

                                                                                          POLICIES COVERED:
                                                                                          MEDIA COMMUNICATIONS POLICY

BACK TO CONTENTS                                                                                                        AIR NEW ZEALAND CODE OF CONDUCT / 31
ACT WITH INTEGRITY, HONESTY AND TRANSPARENCY

                                                                                                                                                                     Q. Am I allowed to say where I work
                                                                                                                                                                        on my social network profile?

                                                                                                                                                                     A. Yes. You can disclose on your
                                                                                                                                                                        ‘About’ page or bio that you are an
                                                                                                                                                                        Air New Zealander, which part of the

                                               Using Social Media                                   What this means for you:                                            organisation you represent and what
                                                                                                                                                                        your responsibilities are. You may
                                                                                                    •   You are personally responsible and liable for anything          want to include a link to the
                                                                                                        you post online, whether speaking personally or in an           Air New Zealand website.
                                               We recognise the importance and benefit of
                                                                                                        official capacity for Air New Zealand.
                                               communicating through social media. We want
                                               to empower all our employees to be good
                                                                                                    •   Separate your personal social media sites and accounts
                                                                                                        from work-related ones. Avoid using Air New Zealand          Q. I have an issue with my manager
                                               ambassadors for our brand, but be mindful of             sites to distribute personal communications, and never          and said so recently in my Facebook
                                               what you post online as it could have unintended                                                                         page. Was this wrong?
                                                                                                        use official company images on personal social media.
                                               consequences.                                        •   Clearly show when posts or comments are your own             A. Yes. You should discuss any issues or
                                                                                                        views, and not that of Air New Zealand’s, when you talk         concerns you have about your job or
                                               Follow these general guidelines when using               about work related matters.                                     work environment with your manager
                                               social media – both inside and outside of                                                                                using the normal processes, rather
                                                                                                    •   Don’t disclose information about others, misuse
                                               the Company:                                                                                                             than posting to social media sites.
                                                                                                        personal data or post photos without their knowledge
                                                                                                        and permission.
                                                      Think before you post – Remember
                                                                                                    •   Be mindful of copyrights, trademarks and intellectual        Q. On my last tour of duty, I took this
                                                      that whatever you share may be public             property rights of others. Never post copyrighted               great photo with a celebrity who was
                                                      for an indefinite period of time (even            material without the appropriate permissions (including         flying with us. Can I post it on social
                                                                                                        published music, movies or video content).                      media?
                                                      if you attempt to delete it), and will be
                                                      associated with you, your profile, and        •   Honour any confidentiality and non-disclosure                A. No. Even though taking and posting
                                                      Air New Zealand.                                  requirements, even on personal sites.                           ‘selfies’ have become the norm, we
                                                                                                    •   Never post information about legal matters, including           must protect our customer’s privacy
                                                      Be truthful, accurate, and respectful –           corporate transactions or investigations.                       and safety as a priority. Avoid asking
                                                                                                                                                                        customers for autographs, photos, or
                                                      Don’t make statements that are false,         •   For security reasons, never post details (including videos      any favour that encroaches on their
                                                      misleading or unsubstantiated. Respect            or photos) of any secure or restricted area, such as            personal privacy. And never take
                                                      other people’s views, even if you disagree        aircraft hangars or maintenance areas, runways, airline         or post photos of our passengers,
                                                                                                        passenger areas, interiors of aircrafts cabins, cockpits,       or make comments about them
                                                      and always be polite and courteous.                                                                               on social media, unless it is with
                                                                                                        under carriage, landing gear and baggage holding areas.
                                                                                                                                                                        permission and authorised by
                                                      Use good judgement and common                                                                                     Corporate Communications.
                                                      sense – Don’t post items that could
                                                      reflect negatively on Air New Zealand,        You are personally responsible
                                                                                                                                                                     Q. I saw a negative post on social
                                                      or are legally protected (e.g. confidential   and liable for anything you                                         media about Air New Zealand.
                                                      or private in nature). Avoid topics that                                                                          Should I respond?
                                                      could be inflammatory, or inappropriate,      post online, whether speaking
                                                      including personal work-related concerns      personally or in an official                                     A. No. As a general rule, avoid the
                                                                                                                                                                        temptation to respond directly to
                                                      or issues.                                    capacity for Air New Zealand.                                       negative posts about the Company
                                                                                                                                                                        on social media unless you respond
                                                      Do no harm – Don’t post material                                                                                  with approved messaging from
                                                      considered to be illegal, abusive,                                                                                Corporate Communications. Keep
                                                                                                                                                                        in mind that we have dedicated
                                                      discriminatory, defamatory or offensive.                                                                          teams tasked with responding to
                                                                                                                                                                        customer enquiries or complaints.
                                                                                                                                                                        When in doubt, contact Corporate
                                                                                                    POLICIES COVERED:
                                                                                                                                                                        Communications.
                                                                                                    SOCIAL MEDIA POLICY

BACK TO CONTENTS                                                                                                                                                               AIR NEW ZEALAND CODE OF CONDUCT / 33
PROTECT
                   OUR PEOPLE,
                   PROPERTYAND
                   INFORMATION

BACK TO CONTENTS
PROTECT OUR PEOPLE, PROPERTY AND INFORMATION

Financial Integrity                                                   Q. I think my manager is claiming for
                                                                         expenses that aren’t really business-
                                                                                                                 Committing to Contracts                                             Q. Where do I find out the details of my
                                                                                                                                                                                        Delegated Financial Authority?

We expect all Air New Zealanders to be good
                                                                         related. What should I do?              and Expenditure
                                                                                                                                                                                    A. Refer to the Delegated Financial
stewards of company funds and spend responsibly.                     A. You should speak to your HR                                                                                    Authority Policy on Korunet.
                                                                        manager about your concerns.             Air New Zealand is committed to sustainable
Our financial and accounting controls ensure we
                                                                        Alternatively, use the Speak Up          procurement and supply chain decision-making.
apply sound financial principles in our business                        reporting line if you feel it’s
                                                                                                                 By managing our supply chain decisions centrally,                   Q. Can I put a preferred supplier
transactions. Clear policies and strict guidelines are                  more appropriate.
                                                                                                                                                                                        contract in place by myself?
                                                                                                                 we will minimise our impact on the physical
used in our financial planning, budgeting, monitoring
                                                                                                                 environment, deliver optimal financial outcomes,
and evaluation. We are all responsible for following                                                                                                                                A. No. All supplier contracts and
our policies and legal, financial and accounting                 We will only spend company                      and enhance our competitive advantage. We have                        agreements are managed centrally.
                                                                                                                 defined processes for interacting with suppliers,                     Contact Procurement for more
regulations. Our managers have an extra duty to                      money where there is a                      negotiating supply contracts and making                               information.
ensure that their teams manage expenditure within
                                                                   legitimate business need                      purchasing decisions. Legally binding contracts,
budget and spend company money carefully.
(See Committing to Contracts and Expenditure                     and where the cost is worth                     with agreed terms and conditions, are required
                                                                                                                                                                                     Q. Why does Procurement need to
                                                                                                                 before we can commit our resources. Without
for more information).                                              the benefit. We will base                    these agreements, we are open to financial,
                                                                                                                                                                                        approve suppliers before we can
                                                                                                                                                                                        order from them?
When assessing value for money, consider: quality,                 our investment decisions                      commercial, tax and legal risk.
service, reliability, sustainability, compliance with             and business relationships                     The Delegated Financial Authority (DFA)
                                                                                                                                                                                    A. We have a set of criteria used for
                                                                                                                                                                                       approving suppliers that takes into
our finance and procurement policies and any terms
and conditions. Make sound investment decisions
                                                                   on economic criteria from                     shows what level of authority you need before                         consideration cost, environmental
                                                                                                                                                                                       factors and purchasing power.
capable of being validated and based on objective                objective and complete due                      committing Air New Zealand to a contract or                           This helps us meet our sustainability
                                                                                                                 expense. Everyone is expected to understand                           goals, mitigate risk of conflicting
and economic criteria.                                                 diligence information.                    how the DFA rules apply to their role.                                supplier commitments, provide
                                                                                                                                                                                       more cost-effective procurement
                                                                                                                                                                                       and ensure the quality of goods
What this means for you:                                                                                                                                                               and services.
                                                                                                                 What this means for you:
•   Understand the financial management responsibilities,
    policies and processes relevant to your role.                                                                •   Only commit to a contract or incur expenses where you

•   Understand when you can and when you can’t commit
                                                                                                                     are authorised and within your delegated limits.                  We will not commit to
    company funds.                                                                                               •   Use defined processes and approved suppliers when
                                                                                                                                                                                        expenditure without
                                                                                                                     sourcing and purchasing goods and services.
•   Strive to find the best value when spending company money.
                                                                                                                 •   Obtain DFA approval for every purchase, requisition or      appropriate authorisation.
•   Only spend company funds on legitimate business needs.                                                           order you make.                                               We will take into account
•   Keep expenditure within budget.                                                                              •
•   Ensure your decisions are sound, and based on
                                                                                                                     Ask Purchasing if you’re in doubt before ordering a
                                                                                                                     product or service.
                                                                                                                                                                                          social, ethical and
    objective information.                                                                                                                                                    environmental considerations
•   Run transparent tendering processes for suppliers                                                                                                                               in our procurement and
    and business relationships.
•   Report suspected misuse of company property or funds.
                                                                                                                                                                                    supply chain decisions.

                                                                                                                 POLICIES COVERED:
POLICIES COVERED:                                                                                                PROCUREMENT POLICY
FINANCE AND ACCOUNTING POLICIES                                                                                  DELEGATED FINANCIAL AUTHORITY POLICY

    BACK TO CONTENTS                                                                                                                                                                            AIR NEW ZEALAND CODE OF CONDUCT / 37
You can also read