ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for
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ONTARIOMD STAKEHOLDER REPORT:
Products and Services by LHIN for
April 2021
CAUTION: This Stakeholder Report (the “Report”) from OntarioMD Inc. (“OntarioMD”) is being made
available to its Stakeholders. No representa on, warranty or covenant of any kind is made in favour of any
Stakeholders or any third party respec ng the contents of the Report. By reviewing this Report, the reader
acknowledges and confirms the foregoing. The Stakeholder must rely on its own independent inves ga on
and analysis in connec on with the ma ers addressed in the Report.
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ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Table of Contents
1. EXECUTIVE NOTES 3
2. INTRODUCTION 6
3. ONTARIOMD, ONTARIO HEALTH AND ONTARIO HEALTH TEAMS 6
4. ONTARIOMD PRODUCTS AND SERVICES 6
5. QUARTERLY GROWTH BY PRODUCT/SERVICE 7
6. PRODUCTS AND SERVICES BY VENDOR AND LHIN VIEW 8
FIGURE 1: EMR ADOPTION BY PHYSICIAN TYPE AND CERTIFIED EMR VENDOR 8
FIGURE 2: EMR ADOPTION BY PHYSICIAN TYPE AND LHIN 9
FIGURE 3: PHYSICIANS PARTICIPATING IN PROVINCIAL PRODUCTS/SERVICES BY LHIN 10
FIGURE 4: PHYSICIANS LIVE ON HRM BY LHIN 11
FIGURE 5: PHYSICIANS LIVE ON OLIS BY LHIN 12
FIGURE 6: CLINICIANS WITH ONE ID 13
FIGURE 7: PHYSICIANS USING ENOTIFICATIONS BY VENDOR 14
FIGURE 8: PHYSICIANS USING ENOTIFICATIONS BY LHIN 15
FIGURE 9: ONTARIO ECONSULT PENETRATION BY INDICATOR 16
FIGURE 10: ONTARIO ECONSULT PENETRATION BY LHIN 17
FIGURE 11: ECONSULTS SENT 18
FIGURE 12: PHYSICIANS LIVE ON DASHBOARD BY LHIN 19
FIGURE 13: ONTARIOMD PRIVACY AND SECURITY TRAINING COMPLETED BY LHIN 20
FIGURE 14: ACTIVE CLINICAL VIEWER USERS BY LHIN 21
7. APPENDICES 22
1.1 APPENDIX A: LHIN 1 – ERIE ST. CLAIR 22
1.2 APPENDIX B: LHIN 2 – SOUTH WEST 24
1.3 APPENDIX C: LHIN 3 – WATERLOO WELLINGTON 26
1.4 APPENDIX D: LHIN 4 – HAMILTON NIAGARA 28
1.5 APPENDIX E: LHIN 5 – CENTRAL WEST 30
1.6 APPENDIX F: LHIN 6 – MISSISSAUGA HALTON 32
1.7 APPENDIX G: LHIN 7 – TORONTO CENTRAL 34
1.8 APPENDIX H: LHIN 8 – CENTRAL 36
1.9 APPENDIX I: LHIN 9 – CENTRAL EAST 38
1.10 APPENDIX J: LHIN 10 – SOUTH EAST 40
1.11 APPENDIX K: LHIN 11 – CHAMPLAIN 42
1.12 APPENDIX L: LHIN 12 – NORTH SIMCOE MUSKOKA 44
1.13 APPENDIX M: LHIN 13 – NORTH EAST 46
1.14 APPENDIX N: LHIN 14 – NORTH WEST 48
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ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
1. Execu ve Notes for March
OMD welcomed its new Chief Medical Officer, Dr. Chandi Chandrasena. Dr. Chandrasena brings to OMD her 20 years of experience as a family physician practicing in Ottawa and was a former OMD Physician Peer Leader who has mentored many of her
colleagues to use EMRs and digital health tools effectively to enhance patient care. As CMO, she is providing clinical advice at provincial and national tables and clinician advisory groups and is instrumental in forging system-level partnerships.
Client Service & Engagement Teams – Support and Onboarding
OntarioMD (OMD) continues to raise awareness of digital health and virtual care tools and offers learning opportunities to physicians and their staff on using these tools effectively during COVID-19 and beyond. More than 30,000 clinicians,
practice staff and diverse stakeholders have used at least one OMD product or service. Demand for education remains steady as more physicians are onboarded to digital health tools for daily use and shift to virtual care tools when appropriate.
OMD has continued to see high demand for digital health tools such as HRM®, OLIS and the ConnectingOntario ClinicalViewer that specifically assist clinicians in supporting their patients with COVID-19 assessment results.
COVaxON Training for Clinicians
OMD was asked by the Ministry of Health (MOH) to participate in the pilot to roll out the AstraZeneca COVID-19/COVISHIELD vaccine to Ontarians 60 to 64 years of age in primary care settings in six Public Health Units (PHUs). The pilot was
subsequently expanded to include all 34 PHUs and additional age ranges as well as vaccine types. OMD’s role is to assist primary care practices to onboard and use the provincial COVaxON vaccine management tool, which is a mandatory
requirement for those administering COVID-19 vaccinations. OMD is providing its expertise in virtual learning for primary care providers by offering a series of webinars to train them on COVaxON. The webinars are role-based; with one session
focussed on the clinical workflow and a second session on complete end-to-end training of the COVaxON tool for clinic managers, IT leads or clinician leads. As at the end of April, OMD has held 36 training sessions with more than 1,500
attendees.
OMD continues to add more training webinars and resources for primary care clinicians and their staff in all PHUs. Clinicians and staff can register for the training sessions, access resources such as Job Aids, view previous recordings of the
sessions, and contact OMD for support by email at COVaxON.Support@ontariomd.com. The website is updated weekly with new training sessions.
OntarioMD has also developed a number of EMR specific toolkits to assist primary care practices with identification of eligible patients for vaccinations and to assist with recording vaccinations in the EMR.
Digital Health and Virtual Care Curriculum for Clinicians
OMD regularly contributes its thought leadership on diverse digital health and virtual care topics from the clinician perspective. Clinicians and practice staff can register for our webinars on OntarioMD.ca. The webinars are accredited for
family physicians and specialists.
Registration is now open for OMD Educates: Digital Health and Virtual Care Day on September 30, 2021. Planning is underway to offer attendees another exciting program of valuable and relevant sessions.
Communications to Clinicians
The April 2021 Digital Health eTips newsletter was sent to clinicians and included a variety of practical information to inform clinician practices and promote the use of digital and virtual tools.
OMD and the OMA coordinated communications to physicians about the retirement of the ONE® Mail Direct secure provider-to-provider email service. We shared Ontario Health’s FAQ and developed a supplementary FAQ to help physicians
who have a ONE Mail Direct account to understand their options, including the good value provided by TeraMach, the third-party vendor selected by Ontario Health.
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/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
1. Execu ve Notes for March Con nued
OMD Privacy and Security Training Module and Resources
Physicians, as health information custodians (HICs) under the Personal Health Information Protection Act (PHIPA), need to be kept up to date on this privacy legislation and educate themselves and their staff on how to fulfill their obligations to
protect Personal Health information (PHI) on an ongoing basis. OMD’s online Privacy and Security Training Module meets this need by offering education on key topics such as safeguarding PHI from breaches and security incidents, and how to
comply with PHIPA obligations. The training is more important than ever as clinicians use additional virtual care tools. Family physicians earn 2 Mainpro+ credits for completing the training. Specialists can claim 2 credits/hour under the Royal
College Maintenance of Certification (MOC) Program as a Section 2: Personal Learning Project. OMD recommends that clinicians and their staff refresh their privacy and security knowledge by completing the training annually.
Close to 4,000 clinicians and their practice staff have completed the training, which is available in both French and English at OntarioMD.ca. The module is updated with the latest information and can be accessed from any internet-
connected device. OMD continues to develop new collateral that covers important privacy and security topics. The availability of new resources is shared with clinicians through the Digital Health eTips newsletters. The latest resource is Tips
for Data Protection.
Virtual Care Resources
OMD continues to add virtual care resources for clinicians on OntarioMD.VC and OntarioMD.ca from partners and vendors. Up-to-date guidance on policy and billing for virtual for physicians is available on the OMA website.
Ontario Virtual Care Clinic
OMD and the OMA continue to support the Ontario Health’s (OTN) Ontario Virtual Care Clinic (OVCC) at seethedoctor.ca to serve patients who cannot access their family physician or do not have a family physician. To date, the OVCC has
provided service to over 30,000 patients. OMD provides support to OVCC physicians, monitors referral volumes and adjusts the schedule of physicians (using MetricAid scheduler) on shift to meet patient demand. The service has seen a recent
and growing uptick in activity resulting in recruitment of additional physicians to support the ongoing service.
Health Report Manager: Contributing to Timely Care During COVID-19
COVID-19 Vaccine Notifications - HRM® enables hospitals to deliver medical notes related to vaccine distribution to primary care clinicians. A few hospitals are sending notes related to vaccines to primary care EMRs with their existing HRM
integration.OMD is also working with the Ministry of Health (MOH) to enable integration of the COVaxON COVID-19 Vaccination Management System with HRM for the purpose of sharing the patient’s vaccination report with primary care. The
integration is anticipated for May 2021. Any point of care utilizing MOH’s COVaxON system will have the capability to notify the patient’s primary care provider of their vaccination. Primary care providers who were identified by the patient at the
time of vaccine administration in COVaxON will receive the COVID-19 vaccination report through HRM. OntarioMD, Ontario Health and the Ministry of Health are also looking at alternative options such as integrating with CAPE (Client Agency
Program Enrolment) (based on Ministry enrollment data) to be available in the near future.
COVID-19 Test Result Notifications - HRM® is delivering notifications to primary care providers’ EMRs to notify them that positive COVID-19 test results are available for their patients in the Ontario Laboratories Information System (OLIS). OMD
worked with Ontario Health to implement this valuable sharing of patient information. To date, more than 3.9 million COVID-19 test result notifications have been delivered to clinicians.
COVID-19 Discharge Reports - HRM® is delivering discharge information to EMRs from hospitals that are COVID-19 assessment centres. This is in addition to the patient information in the more than 2 million reports per month HRM delivers
from more than 500 hospital and specialty clinic sites across Ontario to the EMRs of more than 12,000 clinicians.
HRM® Sending Facilities and Report Types - To look up hospitals and specialty clinics using HRM and the Report Types they send, please visit the HRM Sending Facilities page.
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/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
1. Execu ve Notes for March Con nued
Physician Office Integration (POI) Transition to HRM® – Clinicians in the North East LHIN were notified that they will begin receiving diagnostic imaging and medical record reports in their EMRs from HRM as of April 5, 2021. North Bay
Regional Health Centre, Sault Area Hospital, and West Parry Sound Health Centre are sending eNotifications through HRM. North Bay Regional Health Centre, Sault Area Hospital, and West Parry Sound Health Centre will be going live with
medical records and diagnostic imaging reports through HRM in late 2021.
HIS Changes - The HRM® team is monitoring HRM feeds for upcoming HIS upgrades to ensure report delivery to clinicians is not disrupted and are working as clinicians expect. The team is also monitoring impact on clinicians resulting from
changes to medical record report formats.
Insights4Care Program
OntarioMD is initiating a pilot, beginning this fiscal year, to establish a centrally managed i4C Dashboard (Common Dashboard) that can integrate with all certified EMR vendor offerings. Planning for the first phase of the pilot is underway, including
discussions with an EMR vendor and external solution provider to confirm participation in the pilot. The i4C Program continues to recruit more clinician users for adoption of the current i4C Dashboard available within four EMR offerings – TELUS
PSS, YMS, QHR Accuro®, and AwareMD. The i4C Advisory Service is looking to continue support for Remote Care Monitoring by leveraging EMR-based tools to help primary care practitioners identify and refer patients with chronic diseases (COPD,
CHR, Diabetes) into the provincial Telehomecare program for remote care and monitoring. The i4C Program is exploring opportunities to continue support for the Ontario Health – North (OHN) pilot that took place last year in addition to
expanding support to additional OHTs and health care practices through new initiatives.
EMR-integrated Digital Forms Platform
In collaboration with Ontario Health and the Ontario Ministry of Transportation (MTO), OntarioMD is developing an EMR-integrated digital forms platform to present and exchange health forms from clinicians. MTO’s Driver Medical Review forms will be
the first available through the system with a target for the first clinician user live by June 30, 2021. The platform will be flexible to support a wide variety of health-related forms, as well as integration with HRM for direct filing of form submissions into the
patient’s chart within the EMR. OMD is exploring partners beyond MTO to leverage this functionality.
Dynacare Lab eOrdering Pilot: OMD is working with Dynacare on an eOrdering pilot that will see development of eOrdering integration with up to three OMD-certified EMR offerings and Dynacare, piloting eOrdering services at Dynacare Collection
Centres and evaluation of the results against Key Performance Indicators (KPI). Dynacare and OMD will work to explore provincial scalability and expansion to other EMR vendor products and additional provinces.
Infoway and OMA: OMD is supporting Infoway and the OMA on virtual care and privacy & security education for clinicians through regular virtual care webinars and other tooling. In April, OMD conducted one of four webinars on virtual care and privacy &
security to an audience of 150 attendees. For more information, please visit OMD Educates.
Kingston General Asthma Unit: Through a grant opportunity, OMD and The Asthma Research Unit (ARU), based out of the Department of Medicine at Queen’s University, partnered to research asthma tools and indicators. The ARU’s area of focus is centred
around asthma symptom perception and lung mechanics, cough variant asthma, asthma epidemiology, asthma guidelines, and knowledge translation, as well as asthma management.
Ministry of the Solicitor General: OMD is supporting the Ministry of the Solicitor General in its exploration around EMRs to improve patient care in correctional facilities across Ontario.
OMD Certification Program
OMD Certification Program and the Government of New Brunswick EMR Program continue to work together in finalizing the operational governance and activities. The monthly EMR Vendor Session for April 2021 provided EMR vendors visibility
to the EMR Integration roadmap for 2021.
Two NB Certification - Stage 1 engagements were conducted in collaboration with Government of New Brunswick, OMD, and the respective vendors (Alpha Global, TELUS Health).
Note: The Microsoft Power BI interactive version of this report features a colour palette for improved visual accessibility for users. 5
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
2. Introduc on
The purpose of this report is to provide a monthly update on the provincial view of community-based family physicians’ and community specialists’ adop on and op mized use of cer fied EMRs and digital health tools and
services integrated with cer fied EMRs. Except where indicated, this report does not include informa on about adop on of the referenced digital health applica ons by nurse prac oners or other health care service providers.
By helping physicians become increasingly proficient EMR users, OntarioMD assists physician prac ces in realizing more clinical value and the full poten al of digital health tools and services to enhance pa ent care. These tools
and services are also improving Ontarians’ access to care and improving clinical outcomes in an increasingly integrated and coordinated health care system.
3. OntarioMD, Ontario Health and Ontario Health Teams
OntarioMD is focused on the delivery of digital health products and services that translate into clinical value for physicians and their pa ents. OntarioMD has the infrastructure, rela onships and experience to deliver cost-
effec vely the full spectrum of high-quality digital health programs and services for clinicians and Ontario Health Teams across the province in alignment with Ontario’s Digital First Strategy. It works closely, and in partnership,
with health care organiza ons across Ontario.
OntarioMD staff take a holis c approach to working with physician prac ces, bundling products and change management services on behalf of our stakeholders for efficient visits to prac ces regionally and locally. This reduces
mul ple touchpoints to the physician office and streamlines training and onboarding, so physicians can spend less me on administra on and more me on pa ent care.
What We Do
· Connect clinician prac ces to OntarioMD’s digital health tools that improve access to care, clinical outcomes and decision-making, such as Health Report Manager (HRM), eNo fica ons and the i4C Dashboard.
· Connect clinician prac ces to eConsult on behalf of the Ontario eConsult Program; eVisits (Enhanced Access to Primary Care) on behalf of OTN; eNo fica ons in collabora on with Ontario Health’s Shared Services (formerly
HSSO); the DHDR and DHIR (when ready for deployment) on behalf of the Ministry; and deploy the Ontario Laboratories Informa on System (OLIS), Connec ngOntario ClinicalViewer, ONE®ID and ONE Mail on behalf of
Ontario Health’s Digital Services (formerly eHealth Ontario).
· Provide physicians with trusted advice, guidance and onboarding support from OntarioMD staff, located across Ontario, to op mize EMR and digital health use.
· Provide in-depth, hands-on support for physicians’ quality improvement and popula on health management goals through our i4C Advisory Service’s experienced staff.
· Mentor physician prac ces with prac cal EMR ps from physician, nurse and clinic manager Peer Leaders who understand how physicians prac ce and share their exper se with the same EMR.
· Advise public and private sector partners on how to develop and advance digital health tools and services for clinicians leveraging our OntarioMD Clinician Advisors for focus groups, and product feedback.
· Deliver the OntarioMD Vendor Management Program and associated Cer fica on Program to provide assurance to physicians that their EMRs are con nuing to evolve with health system priori es and meet ongoing clinical
requirements and func onality; assess and monitor EMR offerings for alignment with the Ontario EMR Specifica ons and broader provincial priori es.
4. OntarioMD Products and Services
OntarioMD products and services are provincial digital health assets for clinicians and centred around pa ents. Enabling the flow of pa ent informa on directly to OntarioMD-cer fied EMRs supports:
▪ Access to care, services and health informa on
▪ Enhances the efficiency of the health system
▪ Strengthens quality, effec veness and accountability
▪ S mulates innova on and growth
OntarioMD receives funding from the Ministry of Health (MOH), with a mandate to support connec vity, interoperability, and integra on of EMRs with the digital health delivery system more broadly and to work with clinicians to
op mize the clinical value of their cer fied EMRs to provide enhanced care to their pa ents.
For an overview of all OntarioMD products and services, please read our Products & Services brochure.
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/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
5. Quarterly Growth by Product/Service
Quarterly Growth by OMD Product or Service
Total Physicians (March 31, 2021) Total Physicians (April 30, 2021) Quarterly growth
27,426 27,426
6.5%
6%
25,000
5%
20,000
18,536 18,578
17,227 17,269 4%
15,965 16,060
15,000
12,327 12,456 3%
11,216 11,416
10,000
1.8% 2%
1.0%
5,000
0.7% 1%
0.6%
2,433 2,433
1,947 1,956
0.2% 0.2% 1,233 1,313 993 1,000
0.0% 0.5% 0.0%
0 0%
Cer fied EMR Connec ng eConsult eConsult eNo fica ons HRM i4C Dashboard OLIS ONE ID* Privacy & Security
Ontario Clinical Reques ng Specialists Training
Viewer Providers Registered
*Source of the data is eHealth Ontario. 7
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
6. Products and Services by Vendor and LHIN View
Figure 1: EMR Adop on by Physician Type and Cer fied EMR Vendor
EMR Adop on by Physician Type and Cer fied EMR Vendor
Physician type General Prac oner Not Specified Specialist
6,328 Vendor General Prac oner Not Specified Specialist
6,000 ABELMED 189 222
Alpha Global iT Inc. 36 16
Avaros 44 2 17
AwareMD 127
5,000 Canada Health Systems Inc. 293 128
InputHealth Systems Inc 46 2 57
P & P Data Systems Inc. 348 1 62
QHR Technologies Inc. 2,335 8 2,489
4,000 Telus Health Solu ons 6,328 19 1,464
WELL EMR Group Inc. 2,062 16 796
YES Medical System 23 44
YMS 21 1 73
3,000
2,489
2,335
2,062
2,000
1,464
1,000 796
293 348
128 189 222 127
19 8 16 1 62 46 2 57 21 1 73 23 44 44 2 17 36 16
0
Telus Health QHR WELL EMR Canada Health ABELMED P & P Data AwareMD InputHealth YMS YES Medical Avaros Alpha Global iT
Solu ons Technologies Group Inc. Systems Inc. Systems Inc. Systems Inc System Inc.
Inc.
*Source of the data is OntarioMD’s CRM system. 8
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 2: EMR Adop on by Physician Type and LHIN
LHIN General Not Specified Specialist
EMR Adop on by Physician Type and LHIN Prac oner
Physician type General Prac oner Not Specified Specialist Erie St. Clair 244 1 171
South West 792 3 259
1,645
Waterloo Wellington 573 1 225
Hamilton Niagara Haldimand 959 3 543
1,500 Brant
Central West 614 3 274
1,334 1,322
Mississauga Halton 814 6 349
Toronto Central 1,334 4 866
Central 1,057 596
1,057 Central East 912 2 432
1,000 959 South East 448 113
912
866 Champlain 1,322 3 508
792 814 812 North Simcoe Muskoka 391 164
North-East 388 81
614 North-West 232 102
573 596
543 Not Specified 1,645 23 812
508
500 432 448
391 388
349
244 259 274
225 232
171 164
113 102
81
1 3 1 3 3 6 4 2 3 23
0
t t t l l
Clai
r
W es g ton ran W es lton ntra ntra East East p lai
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kok
a
-East Wes
t
ified
t. in B l a Ce Ce al th s th - ec
ieS outh ell and ntra gaH to entr Sou ha
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loo aldi
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m co N No
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*Source of the data is OntarioMD’s CRM system. 9
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 3: Physicians Par cipa ng in Provincial Products/Services by LHIN
LHIN General Not Specialist
Physicians Par cipa ng in Provincial Products/Services by LHIN Prac oner Specified
Physician type General Prac oner Not Specified Specialist Erie St. Clair 425 2 301
South West 932 7 625
2,486 Waterloo Wellington 720 7 398
2,500
Hamilton Niagara Haldimand Brant 1,217 17 1,180
Central West 704 8 387
Mississauga Halton 984 7 685
2,000 Toronto Central 1,763 74 2,486
Central 1,487 13 1,075
1,763
Central East 1,179 8 769
South East 520 6 388
1,487 1,522
1,500 Champlain 1,522 11 1,091
1,315 North Simcoe Muskoka 476 275
1,217 1,179 North East 586 2 221
1,075 1,091 North West 321 2 156
984 Not Specified 1,315 6 321
1,000 932
769
720 704 685
625 586
520 476
500 425 398 387 388
301 275 321 321
221
156
74
2 7 7 17 8 7 13 8 6 11 2 2 6
0
t t t l l
Clai
r
W es g ton ran W es lton ntra ntra East East p lai
n
koka East Wes
t
ified
t. in B l a Ce Ce al th s th ec
ieS outh ell and ntra gaH to entr Sou ha
m Mu Nor orth t Sp
r W u C e
E S
loo aldi
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m co N No
ter H s s T Si
Wa ara Mi rth
a g N o
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milto
Ha
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/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 4: Physicians Live on HRM by LHIN
Physicians Live on HRM by LHIN
Specialty Type General Prac oner NP Specialist % of physicians with HRM that are OLIS users
2,000
84.4% 84.7%
86.3% 85%
85.3%
82.7% 82.5%
83.5%
79.8%
1,500 78.7% 78.6% 80%
412 491 78.0%
379
75%
75.7%
1,000 335 259 72.6%
92
132 290 70.6%
92
125 70%
187
162 89 201
500 982 1006 134
871
104 756 88 775 93 151
641 660 65%
504
412
335 337 349 306
60.7% 126
105
0
Erie St. Clair South West Waterloo Hamilton Central Mississauga Toronto Central Central East South East Champlain North North-East North-West Not
Wellington Niagara West Halton Central Simcoe Specified
Haldimand Muskoka
Brant
*Source of the data is OntarioMD’s CRM system. 11
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 5: Physicians Live on OLIS by LHIN
Physicians Live on OLIS by LHIN
3,000
2,575
2,500
2,000 1,889
1,781
1,563
1,500 1,446
1,320
1,138
1,000
782
726 699
582 599
504
500
333
212
0
Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North North East North West Not
Wellington Niagara Halton Central Simcoe Specified
Haldimand Muskoka
Brant
*Source of the data is eHealth Ontario. 12
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 6: Clinicians with ONE ID®
LHIN Name Nurse Physician
Clinicians With ONE ID
Central 1,442 2,513
Clinician Type Nurse Physician
Central East 1,947 1,830
Central West 713 777
10,607
Champlain 1,188 2,408
10,000 Erie St. Clair 540 642
Hamilton Niagara 1,003 2,337
Mississauga Halton 1,172 1,572
North East 1,175 848
North Simcoe Muskoka 703 759
8,000
North West 704 432
Not Specified 10,607 2,980
6,711
South East 639 1,069
South West 638 1,540
6,000 Toronto Central 2,537 6,711
Waterloo Wellington 414 1,008
4,000
2,980
2,513 2,408 2,537
2,337
1,947
2,000 1,572 1,540
1,442
1,188 1,172 1,175 1,069 1,008
1,003 848 703 759 704
713 777 540 642 639 638
432 414
0
l l
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t
plai
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Clai
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g ara l ton E ast kok
a
Wes
t
i fied East Wes
t
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ntr
a
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i e St n Ni gaH or Mu o rth Sp
e
o uth uth toC ell
e n C r o u N e N t S So n W
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H a i s s Si m T te rlo
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*Source of the data is eHealth Ontario. 13
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 7: Physicians Using eNo fica ons by Vendor
Physicians Using eNo fica ons by Vendor
7,000
6,506
6,000
5,000
4,000
3,000
2,645
2,064
2,000
1,000
250
140 57 79 145
43 14 22 45
0
ABELMED Alpha Global iT Avaros AwareMD Canada Health InputHealth P & P Data QHR Telus Health WELL EMR YES Medical YMS
Inc. Systems Inc. Systems Inc Systems Inc. Technologies Solu ons Group Inc. System
Inc.
*Source of the data is internal files for tracking eNo fica ons. 14
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 8: Physicians Using eNo fica ons by LHIN
Physicians Using eNo fica ons by LHIN
1,507
1,500
1,423
1,289
1,183
1,024
1,000
862
796
693
627
598
516 494
500 459
396
143
0
Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North North-East North-West Not
Wellington Niagara Halton Central Simcoe Specified
Haldimand Muskoka
Brant
*Source of the data is internal files for tracking eNo fica ons. 15
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 9: Ontario eConsult Program Penetra on
Ontario eConsult Program Penetra on
Number of registered users Number of ac ve users % of registered users that are ac ve users
11,909
12,000 41.6% 40%
35%
10,000
30%
8,000
25.5%
6,532 25%
6,000
20%
4,000
3,038 15%
2,093
2,000
10%
870
329
5.0%
0
Champlain eConsult BASE™ Ontario eConsult Service OTN Teledermatology
*Source of the data is the Ontario eConsult Centre of Excellence, Ontario Telemedicine Network (Ontario Health) and Champlain eConsult BASE™ Service.
**Includes PCPs & Specialists.
16
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 10: eConsult Penetra on by LHIN
eConsult Penetra on by LHIN
Number of registered users Number of ac ve users % of registered users that are ac ve users
1,992 50%
2,000 50.98%
46.43%
43.24% 45%
1,538
1,500
40%
1,337
1,187
33.61% 35%
1,000 915
886
29.23%
784 30%
740 708 27.56% 700 673
549 550
469 25%
500 429 22.73%
399
21.45% 325 354
320 20.87%
259 240
21.75% 191 20%
121 17.95% 153
102 92 99
18.00% 57
17.09% 16.10%
0
Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North Simcoe North-East North-West
Wellington Niagara Halton Central Muskoka
Haldimand
Brant
*Source of the data is the Ontario eConsult Centre of Excellence, Ontario Telemedicine Network (Ontario Health) and Champlain eConsult BASE™ Service.
**Champlain LHIN numbers represent Champlain eConsult BASE™ Service users. All other numbers represent Ontario eConsult Service users.
***Includes PCPs and Specialists. 17
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 11: eConsults Sent
eConsults Sent
April 2021 May 2020 to April 2021 Rate per 1000
21,347 16
20,000
13.6 14
12.0
12
15,000
9.8
10
10,005
10,000 9,349
8
7,397 7.8
6,785
5,486 6.5 6
4,983 5.1 4.9
5,000 4,349 4,116
5.1 2,987
2,352 2,393 4
2,109 1,925
1,543
979 835 1,168
566 618 509 709 591
216 275 360 2.6 236 183
2.4 2.3
0
Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North Simcoe North-East North-West
Wellington Niagara Halton Central Muskoka
Haldimand
Brant
*Source of the data is the Ontario eConsult Centre of Excellence, Ontario Telemedicine Network (Ontario Health) and Champlain eConsult BASE™ Service.
**Includes eConsults sent through Ontario eConsult Service, Champlain BASE™, Teledermatology and Teleophthalmology 18
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 12: Physicians Live on Dashboard by LHIN
Number of Physicians Live on Dashboard by LHIN
178
157
150 148
144
124
103
100
100
82
68
61
49
50
30
25
22
0
Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North Simcoe North-East North-West
Wellington Niagara Halton Central Muskoka
Haldimand
Brant
*Source of the data is OntarioMD's CRM system 19
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 13: OntarioMD Privacy and Security Training Completed by LHIN
OntarioMD Privacy & Security Training Completed by LHIN
Number of physicians Number of sponsored users
437
400
300 287
239
227
215
200 195
175 174
162
132
109 108
97 101
100 84
68 72 73
42 44
36 33 30
17 23 20
2 0
0
Erie St. Clair South West Waterloo Hamilton Central West Mississauga Toronto Central Central East South East Champlain North Simcoe North-East North-West
Wellington Niagara Halton Central Muskoka
Haldimand
Brant
*Source of the data is OntarioMD’s CRM system. 20
/ONTARIOMD STAKEHOLDER REPORT: Products and Services by LHIN for April 2021
Figure 14: Ac ve Clinical Viewer Users by LHIN
Ac ve Clinical Viewer Users by LHIN
Number of clinicians live1 Number of others live2
560
500
467
400 381
300
269
205
200 180
163
141 135 130 124
100 90 86 82
76 78
64 60
39
27
0
Central West Mississauga Halton Toronto Central Central Central East South East Champlain North Simcoe North-East North-West
Muskoka
1. Clinicians include physicians and nurse practitioners
2. Others include staff and allied health professionals 21
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