OUR STRATEGY Growth of both flight-only & package holiday products A memorable customer experience Careful control of our product Continued ...
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OUR STRATEGY Growth of both flight-only & package holiday products A memorable customer experience Careful control of our product Continued investment supporting sustainable long term profit growth
JET2 PLC AT A GLANCE
Leisure Travel Covid 19 Response
UK’S LEADING TOUR OPERATOR TO INDUSTRY-LEADING AND PROMPT REFUNDING
DESTINATIONS ACROSS THE MEDITERRANEAN OF £1.4BN TO CUSTOMERS AFFECTED BY
AND CANARY ISLANDS PROGRAMME CHANGES
JET2.COM AND JET2HOLIDAYS – BEST TRAVEL
AWARD–WINNING AIRLINE JET2.COM FIRMS FOR PROVIDING REFUNDS
(MONEY SAVING EXPERT) READ MORE
OVER 450 ROUTES FROM OUR 10 UK BASES TO ONLY UK AIRLINE TO PROMPTLY PROVIDE
OVER 70 SUN, CITY AND SKI DESTINATIONS REFUNDS (CAA) READ MORE
WE OPERATE A FLEET OF OVER 90 AIRCRAFT
Group Financials (Year ended 31 March 2021)
Leisure Travel Revenue (£m) Leisure Travel pre-exceptional (loss) / profit
before FX revaluation and taxation (£m)
2017 2017
AWARD-WINNING CUSTOMER HELPERS IN 1,565.8 96.5
RESORTS AND AIRPORTS 2018 2018
2,223.2 105.8
2019 2019
2,964.4 175.6
MORE THAN 15 MILLION CUSTOMERS SINCE
2020 2020
WE LAUNCHED JET2HOLIDAYS IN 2007 3,584.7 264.2
2021 2021
395.4 (373.8)
OVER 4,600 2-5* HOTELS IN OUR EVER
EXPANDING PORTFOLIO Own Cash (£m) Leisure Travel Net Assets (£m)
2017 2017
135.1 375.6
3,000+ HOTELS RATED 4* PLUS 2018 2018
230.7 454.2
ON TRIPADVISOR 2019 2019
368.4 517.6
2020 2020
520.4 567.7
MORE THAN 2,200 VILLAS AVAILABLE 2021 2021
1,061.7 964.2
1. 2019 figures have been restated to reflect the adoption of IFRS 16 and to exclude the discontinued Distribution & Logistics segment.
2. 2020 Profit before FX Revaluation and Taxation excludes the impact of hedge ineffectiveness, which has been recorded as an exceptional charge.
CORRECT AT TIME OF PRODUCTION AUGUST 2021OUR MODEL – FULLY INTEGRATED, CUSTOMER FOCUSED & FLEXIBLE
Leisure travel Flexible operating model Customer satisfaction*
END-TO-END A RELENTLESS 58% package holiday mix with our
OWNERSHIP AND FOCUS all-embracing customer-service led
CONTROL OF ON CUSTOMER
PRODUCT SERVICE approach; Flight-only 42%
• Flying from 10 • Frequency of flying High level of loyalty with over 50%
UK bases = truly variable
duration holidays repeat package holiday customers;
• No reliance on consistently 90%+ average load
3rd party seat • Over 4,600 directly factor (pre-Covid)
supply contracted hotel
relationships
• Bespoke IT Net Promoter Score (NPS) of 70+
systems for both our leisure travel products
*CORRECT AT 04/08/2021
Our selling proposition
FRIENDLY LOW FARES FLIGHT ONLY FLEXIBLE DURATIONS CUSTOMER SERVICE ALLOCATED SEATING
EXCELLENCE
PACKAGE HOLIDAYS 2-5 STAR, SELF-CATERING AND FULLY ATOL 22KG BAGGAGE
YOU CAN TRUST ALL INCLUSIVE HOLIDAYS PROTECTED LOW £60 DEPOSIT
INCLUDEDWE TAKE PEOPLE
ON HOLIDAY!
Friendly low fares, great flight times and award-winning service is We lead the way with our great-value, ABTA and ATOL protected Get ready to explore Europe’s best cities with Jet2CityBreaks.
what we’re all about at Jet2.com. Jet off to more than 70 sun, city holidays. You’ll get a huge choice of hotels, return flights, 22kg We wrap up return flights, accommodation and 22kg baggage into
and ski destinations across Europe from our ten UK airports. baggage and transfers for just a £60pp deposit. one super-easy ATOL protected package.
For the freedom of your own space and the perks of a package Treat yourself to one of our ultra-luxurious holidays. All our From party pads to chilled spots, we’ve clubbed getaways into
holiday, choose Jet2Villas. Your villa, return flights, 22kg baggage Indulgent Escapes include a swanky five-star hotel, return flights, groups to help you find your match. And your return flights,
and hire car are all included to make things easier for you! 25kg baggage and private hotel transfers. transfers, hotel and 22kg baggage are all included.OUR DESTINATIONS
You can buy seat-only flights with Jet2.com or
Real Package Holidays™ with Jet2holidays to the
Mediterranean, the Canary Islands & European
Leisure Cities from 10 UK bases.
EDINBURGH
GLASGOW NEWCASTLE W21 SEASONAL FLIGHTS NEW FOR S21
COPENHAGEN SANTORINI
KRAKOW BRISTOL
BELFAST INT’L
LEEDS BRADFORD
21 COUNTRIES
MANCHESTER
EAST MIDLANDS
OVER 550 RESORTS BIRMINGHAM
AMSTERDAM
W21 SEASONAL FLIGHTS
NEW
BERLIN
BRISTOL LONDON STANSTED
10 UK BASES W21 SEASONAL FLIGHTS PRAGUE KRAKOW
JERSEY COLOGNE
NEW FOR W21
71 OVERSEAS DESTINATIONS PARIS
NEW FOR W21/22
CHAMBERY INNSBRUCK VIENNA
LYON GENEVA SALZBURG NEW FOR S22
453 ROUTES LA ROCHELLE ATHENS
VERONA BUDAPEST
BERGERAC GRENOBLE
NEWNEW
FORFOR
S22S22 VENICE NEW FOR S22 HALKIDIKI BOURGAS
TOULOUSE TURIN TIVAT
SPLIT NEW FOR S21
GIRONA NICE DUBROVNIK KALAMATA NEW FOR S21
PISA LESVOS
BARCELONA NEW FOR S21
PREVEZA SKIATHOS IZMIR
REUS ROME
NEW FOR W21 MENORCA NEW FOR S22
LISBON NAPLES CORFU ATHENS BODRUM
NEW FOR S22
ALICANTE MAJORCA SARDINIA KEFALONIA
NEW FOR S21
DALAMAN
IBIZA MYKONOS KOS
FARO (ALGARVE) ALMERIA ANTALYA LARNACA
NEW FOR S22 ZANTE NEW FOR S21
RHODES
SICILY SANTORINI
MALAGA
HERAKLION PAPHOS
CHANIA
MALTA
MADEIRA
GRAN CANARIA OUR BASES
TENERIFE LANZAROTE NEW FOR W21/S22
REYKJAVIK (ICELAND) CITY BREAK FULLY
FUERTEVENTURA SKI
ATOL
PROTECTED
SUN NEW FOR S22 NEW FOR S22
SICILY SARDINIA holidaysAWARD-WINNING
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BEST ECONOMY BEST AIRLINE BEST AIRLINE
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CLASS EUROPE UK EUROPE Jet2holidays,
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TOP 10 AIRLINES BEST LOW COST
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READ MORE
Jet2holidays –
Platinum Trusted Service Award READ MORE
Jet2.com
Jet2holidays
Trusted
Platinum Trusted
–
Service
Service
–
Award
Award
Jet2.com –
Trusted Service Award
READ MORE
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with our VIP service, and have beenwithvoted
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and Airline’
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last nine
Travel
years at the prestigious Globe TravelYou can also read
