PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014

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PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
PGA Tour Championship Concession Orientation

   PGA Tour Championship at East Lake Golf Club
    Wednesday - Sunday, September 10-14, 2014
PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
2014 PGA Tour & GCCA
  •   Who We Are
  •   Why You Are Important
  •   Prom Catering
  •   Organization
  •   Volunteer Logistics
       – Parking/ Shuttle Service
       – Check-In
       – Attire
       – Meals/Breaks
  •   Weather
  •   PGA Restrictions
  •   Q&A
PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
Who We Are and What We Do
             The Georgia Center for Child Advocacy
                Celebrating 27 Years of Helping Children Heal.

        Our Mission: Champion the needs of sexually and severely
                       physically abused children.

• Private, non-profit agency established in 1987.
• Prevention, intervention, therapy, and collaboration.
• Provide a safe, friendly place where a child can end their silence.
• Offer children and families long-term psychological healing treatment.
• Coordinate with agencies investigating physical and sexual abuse.
• Educate professionals and adults in sexual abuse prevention.
• 2012 GA Natural Gas True Blue Award Winner for Non-profit of the Year
PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
The Georgia Center for Child Advocacy and YOU!

                     • PGA Volunteers Represent GCCA

         • GCCA Receives A Donation From PROM For Your Service

              • You Raise Awareness of GCCA & Our Programs

  • Invite You to Stewards of Children Training @ GCCA or Darkness2light.org

                             • Tour Our Facilities

         • Join Us For Our Annual Cheer For Children Ball in October

           • Spread The Word To Friends, Relatives and Associates
PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
PROM Catering
• Exclusive PGA Catering Company since 2004

• Minnesota Based

• Responsible for All PGA Tour Food and Beverage Service

• Accountable for Volunteer Programs

• Managers of Concession Operations

• Compensates GCCA for every full shift completed
PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
ORGANIZATION
• PROM Manager Provides Direction and Overall Management

     • GCCA Staff Manager
          • Liaison with Prom Mgr., Troubleshoots problems, concerns, etc.
     • Tent Captain
          • Manages volunteers, sign in/sign out sheets, breaks and training.
     • Group/Team Leaders
          • Coordinate team and funnel questions/issues to GCCA manager

• Volunteer Staff Does All The Work!!!

     • Order Taking & Register Operation
     • Food Preparation
     • Beverage Handling
     • Stocking & Restocking
     • General Clean-Up & Maintenance
     • Laughing (Quietly), Joking & Having A Good Time!.
PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
LOGISTICS
• Parking:
      • Volunteer Lot @ Turner Field for “PROM Volunteers”
      • Shuttles Operate All Day Between East Lake & Turner Field
• Check-In:
      • Arrive at Turner Field at least 30 minutes early
      • Volunteers Check In @ PROM Tent Near Drop-Off
      • Volunteers Must Sign In & Out @ Assigned Tent
• Attire:
      • Khakis or Similar Pants, Shorts or Skirts
      • Light Colour Sleeved Shirt or GCCA shirt
      • Pre-approved Organization Logo’ed Shirt
      • Slip resistant closed toed shoes
• Meals/Breaks:
      • Meals & Breaks Are Provided At Any Tent
      • Food*, Snacks & Beverage Are Free
      • Player Schedule & Tent Location Will Dictate Timing

    * Contact GCCA if you require a special diet
PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
TEAM BUILDING
            GOAL – SATISFIED CUSTOMERS

• GCCA is one of 4 Charities staffing concessions at the PGA

• Our TEAM is responsible for the efficient operation of concessions at
  the 3rd Fairway, 7th Green and 17th Food Court

• Under the direction of the PROM Tent Manager, our objective is to self
  organize the Tent Teams for efficient and effective service delivery

• Unexpected opportunities will arise that require our Team to Problem
  Solve
   • Team member unavailable                 • Power Loss
   • Product stocking                        • Credit Card Issue
   • Weather                                 • Customer Rush

• When PROM presents GCCA with challenges we expect our Team
  to Innovate, Adapt and Overcome
PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
CONTACT AND WEATHER INFORMATION
  Zobida Dat      Manager, Special Events and Volunteers
                  404-434-5535 (Cell) 678-904-2880 x226 (Office)

  Brenda Vazquez Director of Development
                 404-574-9424 (Cell) 678-904-2880 x227 (Office)

  Gerald Carter   Lead Volunteer Manager
                  770-310-5931 (Cell)

         • WEATHER HOT LINE: 678-904-2880 X226
PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
PGA GUIDELINES
• No Picture Taking with Cameras, Cell Phones, Handhelds

• Cell Usage Allowed in Designated Areas

• No Loud Talking or Noises

• Official Sponsor Advertising Only

• No Overt Tip Solicitation

• No Under Age Drinking

• Alcohol Will Not Be Sold To Drunken Patrons

• Maximum of 2 beers per person per sale
General Parking Directions
          ALL PARKING IS FREE and AT TURNER FIELD
   The VOLUNTEER shuttle will take you to and from the golf course.

                       Directions to Turner Field:

From the NORTH take I-75 and I-85 to I-75/85, or GA 400 to I-75/85. Exit
      at Fulton Street and follow the signs to Turner Field parking.

From the SOUTH take I-75 and I-85 to I-75/85 and exit at Fulton Street.
             Follow the signs to Turner Field parking.

From the EAST take I-20 west to Capitol Avenue or Highway 78 to I-285
  South to I-20 west to Capitol Avenue. Proceed south to Turner Field,
                 following signs for Turner Field parking.

 From the WEST take I-20 to exit No. 22 (Windsor Street) and proceed
   south to Fulton Street, following the signs for Turner Field parking.
SHUTTLE TIMES:   (Shuttles stop 1-hour after end of play)

            Wednesday: 6:30AM
             Thursday: 7:00AM
              Friday: 7:00AM
             Saturday: 6:30AM
              Sunday: 7:00AM

              GATE TIMES:

            Wednesday: 8:00AM
            Thursday: 11:00AM
             Friday: 11:00AM
            Saturday: 11:00AM
             Sunday: 11:00AM
Items NOT Allowed On The Golf Course

    Spectators, employees and volunteers will not be allowed on shuttle buses,
       through the admission gates or on the course with the following items:

   Cellular phones or noise-producing pagers
   Backpacks or Bags (larger than a small purse or fanny pack)
   Banner or Signs
   Cameras or Camcorders (other than Monday through Wednesday without cases)
   Televisions or Radios
   Food or Beverage
   Containers or coolers
   Lawn or folding chairs
   Weapons (regardless of permit), and any other items deemed unlawful or
    dangerous

    If you have any of these items they will be confiscated by Security or PGA officials
    and returned upon exiting the tournament.
SUMMARY

•   GCCA is a non-profit whose mission is to support children, non-offending
    family and law enforcement in sexual and physical abuse cases

•   Our volunteers represent these children and are charged with spreading
    awareness and education about GCCA and our goals

•   Presenting a professional image of GCCA includes arriving early, dressing
    appropriately, cooperating with PROM and delivering excellent customer
    service

•   Provide personal development opportunity through Volunteer Team Building
    resulting in satisfaction that abused children are your beneficiaries

•   Purpose – To maximize the Charitable Contribution from PROM by filling as
    many Full Shifts and selling as much product as possible.

•   Goal – Establish a permanent relationship that will deserve your ongoing
    physical, financial and ideological support
Q&A/FAQ

•   Your support results in a $10,000 to $12,000+ contribution from PROM/PGA.
•   Shuttle service runs between Turner Field and East Lake Golf Club all day.
•   Cell phones are allowed but must be used in designated areas.
•   Volunteers with special dietary requirements can bring their own food.
•   If an emergency arises please notify your Team Captain or GCCA contact.
•   Accompanied minors may volunteer with prior approval from GCCA
•   Photos of teams and tent crews are permitted prior to the first group of
    players reaching your location.
•   Tipping is accepted but cannot be overtly advertised. PROM understands
    that tips support GCCA’s mission. PGA officials will monitor compliance.
•   Any issue arising between a volunteer and PROM must be reported
    immediately to GCCA management for resolution.
•   We have never had an accident or injury at the PGA. I Release is required for
    GCCA’s liability insurance purposes. Please continue to practice Safe
    Service.
•   (Questions)
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