PGA Tour Championship Concession Orientation - PGA Tour Championship at East Lake Golf Club Wednesday - Sunday, September 10-14, 2014
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PGA Tour Championship Concession Orientation
PGA Tour Championship at East Lake Golf Club
Wednesday - Sunday, September 10-14, 2014
2014 PGA Tour & GCCA
• Who We Are
• Why You Are Important
• Prom Catering
• Organization
• Volunteer Logistics
– Parking/ Shuttle Service
– Check-In
– Attire
– Meals/Breaks
• Weather
• PGA Restrictions
• Q&A
Who We Are and What We Do
The Georgia Center for Child Advocacy
Celebrating 27 Years of Helping Children Heal.
Our Mission: Champion the needs of sexually and severely
physically abused children.
• Private, non-profit agency established in 1987.
• Prevention, intervention, therapy, and collaboration.
• Provide a safe, friendly place where a child can end their silence.
• Offer children and families long-term psychological healing treatment.
• Coordinate with agencies investigating physical and sexual abuse.
• Educate professionals and adults in sexual abuse prevention.
• 2012 GA Natural Gas True Blue Award Winner for Non-profit of the Year
The Georgia Center for Child Advocacy and YOU!
• PGA Volunteers Represent GCCA
• GCCA Receives A Donation From PROM For Your Service
• You Raise Awareness of GCCA & Our Programs
• Invite You to Stewards of Children Training @ GCCA or Darkness2light.org
• Tour Our Facilities
• Join Us For Our Annual Cheer For Children Ball in October
• Spread The Word To Friends, Relatives and Associates
PROM Catering • Exclusive PGA Catering Company since 2004 • Minnesota Based • Responsible for All PGA Tour Food and Beverage Service • Accountable for Volunteer Programs • Managers of Concession Operations • Compensates GCCA for every full shift completed
ORGANIZATION
• PROM Manager Provides Direction and Overall Management
• GCCA Staff Manager
• Liaison with Prom Mgr., Troubleshoots problems, concerns, etc.
• Tent Captain
• Manages volunteers, sign in/sign out sheets, breaks and training.
• Group/Team Leaders
• Coordinate team and funnel questions/issues to GCCA manager
• Volunteer Staff Does All The Work!!!
• Order Taking & Register Operation
• Food Preparation
• Beverage Handling
• Stocking & Restocking
• General Clean-Up & Maintenance
• Laughing (Quietly), Joking & Having A Good Time!.
LOGISTICS
• Parking:
• Volunteer Lot @ Turner Field for “PROM Volunteers”
• Shuttles Operate All Day Between East Lake & Turner Field
• Check-In:
• Arrive at Turner Field at least 30 minutes early
• Volunteers Check In @ PROM Tent Near Drop-Off
• Volunteers Must Sign In & Out @ Assigned Tent
• Attire:
• Khakis or Similar Pants, Shorts or Skirts
• Light Colour Sleeved Shirt or GCCA shirt
• Pre-approved Organization Logo’ed Shirt
• Slip resistant closed toed shoes
• Meals/Breaks:
• Meals & Breaks Are Provided At Any Tent
• Food*, Snacks & Beverage Are Free
• Player Schedule & Tent Location Will Dictate Timing
* Contact GCCA if you require a special diet
TEAM BUILDING
GOAL – SATISFIED CUSTOMERS
• GCCA is one of 4 Charities staffing concessions at the PGA
• Our TEAM is responsible for the efficient operation of concessions at
the 3rd Fairway, 7th Green and 17th Food Court
• Under the direction of the PROM Tent Manager, our objective is to self
organize the Tent Teams for efficient and effective service delivery
• Unexpected opportunities will arise that require our Team to Problem
Solve
• Team member unavailable • Power Loss
• Product stocking • Credit Card Issue
• Weather • Customer Rush
• When PROM presents GCCA with challenges we expect our Team
to Innovate, Adapt and Overcome
CONTACT AND WEATHER INFORMATION
Zobida Dat Manager, Special Events and Volunteers
404-434-5535 (Cell) 678-904-2880 x226 (Office)
Brenda Vazquez Director of Development
404-574-9424 (Cell) 678-904-2880 x227 (Office)
Gerald Carter Lead Volunteer Manager
770-310-5931 (Cell)
• WEATHER HOT LINE: 678-904-2880 X226
PGA GUIDELINES • No Picture Taking with Cameras, Cell Phones, Handhelds • Cell Usage Allowed in Designated Areas • No Loud Talking or Noises • Official Sponsor Advertising Only • No Overt Tip Solicitation • No Under Age Drinking • Alcohol Will Not Be Sold To Drunken Patrons • Maximum of 2 beers per person per sale
General Parking Directions
ALL PARKING IS FREE and AT TURNER FIELD
The VOLUNTEER shuttle will take you to and from the golf course.
Directions to Turner Field:
From the NORTH take I-75 and I-85 to I-75/85, or GA 400 to I-75/85. Exit
at Fulton Street and follow the signs to Turner Field parking.
From the SOUTH take I-75 and I-85 to I-75/85 and exit at Fulton Street.
Follow the signs to Turner Field parking.
From the EAST take I-20 west to Capitol Avenue or Highway 78 to I-285
South to I-20 west to Capitol Avenue. Proceed south to Turner Field,
following signs for Turner Field parking.
From the WEST take I-20 to exit No. 22 (Windsor Street) and proceed
south to Fulton Street, following the signs for Turner Field parking.SHUTTLE TIMES: (Shuttles stop 1-hour after end of play)
Wednesday: 6:30AM
Thursday: 7:00AM
Friday: 7:00AM
Saturday: 6:30AM
Sunday: 7:00AM
GATE TIMES:
Wednesday: 8:00AM
Thursday: 11:00AM
Friday: 11:00AM
Saturday: 11:00AM
Sunday: 11:00AMItems NOT Allowed On The Golf Course
Spectators, employees and volunteers will not be allowed on shuttle buses,
through the admission gates or on the course with the following items:
Cellular phones or noise-producing pagers
Backpacks or Bags (larger than a small purse or fanny pack)
Banner or Signs
Cameras or Camcorders (other than Monday through Wednesday without cases)
Televisions or Radios
Food or Beverage
Containers or coolers
Lawn or folding chairs
Weapons (regardless of permit), and any other items deemed unlawful or
dangerous
If you have any of these items they will be confiscated by Security or PGA officials
and returned upon exiting the tournament.SUMMARY
• GCCA is a non-profit whose mission is to support children, non-offending
family and law enforcement in sexual and physical abuse cases
• Our volunteers represent these children and are charged with spreading
awareness and education about GCCA and our goals
• Presenting a professional image of GCCA includes arriving early, dressing
appropriately, cooperating with PROM and delivering excellent customer
service
• Provide personal development opportunity through Volunteer Team Building
resulting in satisfaction that abused children are your beneficiaries
• Purpose – To maximize the Charitable Contribution from PROM by filling as
many Full Shifts and selling as much product as possible.
• Goal – Establish a permanent relationship that will deserve your ongoing
physical, financial and ideological supportQ&A/FAQ
• Your support results in a $10,000 to $12,000+ contribution from PROM/PGA.
• Shuttle service runs between Turner Field and East Lake Golf Club all day.
• Cell phones are allowed but must be used in designated areas.
• Volunteers with special dietary requirements can bring their own food.
• If an emergency arises please notify your Team Captain or GCCA contact.
• Accompanied minors may volunteer with prior approval from GCCA
• Photos of teams and tent crews are permitted prior to the first group of
players reaching your location.
• Tipping is accepted but cannot be overtly advertised. PROM understands
that tips support GCCA’s mission. PGA officials will monitor compliance.
• Any issue arising between a volunteer and PROM must be reported
immediately to GCCA management for resolution.
• We have never had an accident or injury at the PGA. I Release is required for
GCCA’s liability insurance purposes. Please continue to practice Safe
Service.
• (Questions)You can also read
