Products & Services 2022 - Bristol Funeral Directors
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Products & Services
2022
THESE PRICES ARE EFFECTIVE 1st JANUARY 2022 AND ARE SUBJECT TO CHANGE WITHOUT NOTICE
This price list displays charges for our services, full third party fees will be additional
and will be quoted to you depending on your individual requirements.
As stated in our terms and conditions products and services are subject to change without notice
Standardised Price List
STANDARDISED PRICE LIST
All funeral directors are legally required to publish this Price List for a standardised set of products
and services. This is to help you think through your options and make choices, and to let you
compare prices between different funeral directors (because prices can vary).
ATTENDED FUNERAL (funeral director’s charges only) £2140.00
This is a funeral where family and friends have a ceremony, event or service for the
deceased person at the same time as they attend their burial or cremation.
Taking care of all necessary legal and administrative arrangements £830.00
Collecting and transporting the deceased person from the place of death (normally within £220.00
15 miles of the funeral director’s premises) into the funeral director’s care
Care of the deceased person before the funeral in appropriate facilities. The deceased £390.00
person will be kept at [both] the funeral director’s:
branch premises and at other non-branch premises
Providing a suitable coffin – this will be made from corrugated fibreboard £300.00
Viewing of the deceased person for family and friends, by appointment with the funeral £50.00
director (where viewing is requested by the customer)
At a date and time you agree with the funeral director, taking the deceased person direct £350.00
to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s
premises) in a hearse or other appropriate vehicle
UNATTENDED FUNERAL
This is a funeral where family and friends may choose to have a ceremony, event or service for
the deceased person, but they do not attend the burial or cremation itself.
Burial (funeral director’s charges only) Not offered
Cremation (funeral director’s charges plus the cremation fee) 2 £1455.00
FEES YOU MUST PAY
For an Attended or Unattended burial funeral, the burial fee.1 £620.00 - £1200.00
In this local area, the typical cost of the burial fee for local residents is: £875.00
For a new grave, you will also need to pay for the plot; for an existing grave with a memorial in place, you
may need to pay a removal/replacement fee. In addition, the cemetery may charge a number of other
fees.
For an Attended cremation funeral, the cremation fee.2 £700.00 - £1228.00
In this local area, the typical cost of a cremation for local residents is: £965.00
Please discuss any specific religious, belief-based and/or cultural requirements that you have with
the funeral director.
ADDITIONAL FUNERAL DIRECTOR PRODUCTS AND SERVICES
This funeral director may be able to supply a range of optional, additional products and services, or to
arrange (on your behalf) for a third party to supply them. Examples include:
Additional mileage (price per mile) £1.70
Additional transfers of the deceased person’s body (e.g. to their home, £380.00
to a place of worship etc.) (price per transfer)
Collection and delivery of ashes £1.00
Embalming £150.00
Funeral officiant (e.g. celebrant, minister of religion etc.) Prices on request
Services supplied outside of normal office hours Prices on request
The funeral director can give you a full list of what they can supply. They are likely to charge for these
additional products and services, so you may choose to take care of some arrangements without their
involvement, or you can use a different supplier.
1
This fee (which is sometimes called the interment fee) is the charge made for digging and closing a new grave, or for
reopening and closing an existing grave.
2
In England, Wales and Northern Ireland, you will usually need to pay doctors’ fees as well. This is the charge for two
doctors to sign the Medical Certificates for Cremation.
Let Our Family Care For Your Family | Freephone 0800 018 4386Funeral Options
Eco Funeral Service Traditional Service Celebration Service
All necessary legal &
administrative services
Transferring your loved
one into our care
no additional charge no additional charge no additional charge
after normal hours after normal hours after normal hours
Care of your loved one
prior to the funeral service
Embalming
Use of a the private
Chapel of Rest
Coffin/Casket LifeArt Heritage Timbers The Avon The Beckford
Oak effect Coffin Oak Veneered Coffin Mahogany Veneered Coffin
Use of a motorised hearse
Environmentally conscious Can be upgraded to Can be upgraded to
start/stop technology a bespoke hearse a bespoke hearse
Funeral procession leaving
from a private residence
Choice of date and time for
the funeral service
Use of Limousine
Floral Tribute 3ft Traditional 4ft Contemporary
Calla Tied Sheaf
Coffin Spray Vibrant Coffin Spray
Printed order of service
75 copies of a 4 page 100 copies of 8 page
Condolence Book
Bespoke Funeral Banner
Personal Online Memorial
Page
Price (from)
£2,680.00 £3,439.00 £3,999.00
Please note all funeral packages exclude 3rd Party Fees
Let Our Family Care For Your Family | Freephone 0800 018 4386Our Professional Services
Our Professional and Administrative services consist, but are not limited, to the following. If you require a
service that is not listed below, please speak with a member of our team who will be more than willing to
accommodate you.
• Removal of deceased into our care
• Advice and guidance relating to funeral arrangements
• Supervision of all medical certificates and statutory documents
• Liaising with relevant third parties
• Guidance for any legal aspects following a death
• Advice on how and where to register the death
• Liaising with H. M. Coroner, if required
• Receiving and delivery of any documents to the relevant authorities
• Making the funeral arrangements, either at your home or at our offices (During normal working hours)
• Full and clear advice of the available services
• Provision of a written itemised estimate of all fees relating to the funeral service
• Help with the wording & placing of newspaper announcements
• Designing and guidance of the Orders of Service, including delivery
• Ordering of floral tributes
• Preparation and presentation, including dressing in their own clothes or provision of a suitable gown
• Use of a private viewing room
• Handling, receiving and listing of floral tributes
• Receiving, listing & forwarding monies collected to your chosen charity
• Facility for online donations and personal memorial website
• Documents & assistance for financial and bereavement support services, as required
• Advice and guidance of monumental masonry services
• All necessary telephone and postage charges
• Attending to all enquiries relating to the funeral service
• Delivery of Cremated Remains within 30 miles
• Provision of a motorised hearse & Chauffeur
• Provision & Attendance by all the necessary trained funeral staff, including a Funeral Director & Bearers
Funeral Bearers will be provided for carrying, with a maximum weight restriction, to comply with Health & Safety.
£
2,460.00
Let Our Family Care For Your Family | Freephone 0800 018 4386Vehicle Charges
Provision of Limousine & Chauffeur
£290.00
Executive Saloon Car & Chauffeur
£220.00
Provision of a Chauffeur Driven Floral Hearse £350.00
Motorcycle Hearse Triumph Bonneville
£980.00
Triumph Thunderbird £980.00
Suzuki Hyabusa £980.00
Harley Davidson £999.00
Trike £1,160.00
Horse Drawn Hearse a pair of horses £1,325.00
a team of four horses £2,650.00
Additional Services
Prior Church Attendance use of Hearse and necessary staff
£395.00
Receiving Coffin at Home use of Hearse and necessary staff
£395.00
Split Funeral Services* Both services held on the same day
£250.00
Services held on the different days
£400.00
Excess Mileage per mile £1.70
Out of Hours Home Visit after 5pm
£100.00
Out of Hours Chapel Visit per hour
£60.00
Attending burial of Cremated Remains within 30 miles for 1 hour
£100.00
Preparing Cremated Remains Plot within 30 miles £100.00
Temporary Grave Marker 4ft 6” wooden grave marker £75.00
Weekend & Bank Holiday Funerals additional
£650.00
Professional Bagpiper available before, during & after the funeral service £200.00
Dove Release Single Dove £165.00
Two Doves £200.00
Additional Doves thereafter £15.00
Arranging the Removal of Memorial Removal will be conducted by James Long Masons £100.00
* A split funeral service is when there is a break between the funeral service, normally in church, and the committal, our
additional fee is charged to cover the use of funeral vehicles and staff across two different time periods. Split funeral services
can take place on the same day or on separate days.
Let Our Family Care For Your Family | Freephone 0800 018 4386Coffins & Caskets
LifeArt Coffins
LifeArt Natural corrugated fibreboard coffin in a natural finish
£300.00
LifeArt Earthcare corrugated fibreboard coffin in elm or rosewood finish
£325.00
LifeArt Heritage Timbers corrugated fibreboard coffin in a choice of wood finishes
£350.00
LifeArt Canvas corrugated fibreboard coffin in a coloured finish
£425.00
LifeArt Collection corrugated fibreboard coffin in a printed design
£550.00
Natural Woven Products
Seagrass traditional or curved shape seagrass coffin £680.00
Cane traditional or curved shape cane coffin
£680.00
Bamboo traditional or curved shape bamboo coffin £680.00
Cocostick traditional shape cocostick coffin
£690.00
Banana Leaf traditional or curved shape banana leaf £695.00
Loom curved shape loom coffin
£740.00
Colours Range traditional or curved shape coloured coffin £880.00
Baby & Child’s Casket seagrass, cane or banana leaf casket
£250.00
Somerset Willow Coffins
Natural Buff traditional or curved shape willow coffin £999.00
Weatherbeaten Gold traditional or curved shape willow coffin £999.00
Hand-painted traditional or curved shape hand-painted willow coffin £1,340.00
Rainbow traditional or curved shape rainbow willow coffin £1,450.00
Children’s Casket traditional or curved shape child’s willow casket £500.00
Baby Casket traditional or curved shape willow baby crib casket £200.00
Let Our Family Care For Your Family | Freephone 0800 018 4386The
CLASSIC
Range
The Avon plain oak veneered coffin
£410.00
The Brunel panelled oak veneered coffin
£500.00
The Cabot double raised lid, plain sided mahogany coffin
£565.00
The Beckford embossed panel sides, raised lid medium mahogany coffin £670.00
The Cathedral oyster panel sides, raised lid medium/dark oak coffin
£785.00
The Ashton panelled maple veneered coffin
£860.00
The
Bespoke Range
Every Life is Unique
The Argyle plain veneered coffin available in a range of colours
£600.00
The Wells Oyster inlay panelled veneered coffin available in a range of colours £800.00
The Ambrose panelled veneered coffin available in a range of colours
£895.00
Adult Picture Coffins picture coffin to reflect lifestyles, hobbies or interests
£915.00
Glitter Coffins available in 9 different colour glitter finishes
£995.00
The Artiste fully bespoke coffins choose a colour, finish, text, images & handles £1,200.00
THE
Signature COLLECTION
The Portofino white solid wood coffin with carved last supper image
£1,575.00
The Milano medium oak solid wood coffin with carved last supper image £1,595.00
The Veneto rich mahogany solid wood coffin with carved last supper image £1,630.00
The Sorrento white solid wood coffin with fluted sides and gold inlays £1,620.00
The Vienna black solid wood coffin with fluted sides and gold inlays £1,650.00
The Marseille medium oak solid wood coffin with fluted sides and gold inlays £1,699.00
The Valencia dark mahogany solid wood coffin with fluted sides and gold inlays £1,730.00
The Valentino white or oak solid wood coffin with six wooden heart keepsakes £1,840.00
Let Our Family Care For Your Family | Freephone 0800 018 4386Wooden American Style Caskets
Michelangelo Solid Poplar | High Gloss Finish | Last Supper Scene | Tan Crepe Interior £2,690.00
Westfield Solid Poplar | American Cherry, Polished Finish | Champagne Linen Interior £3,050.00
Westfield UK Westfield Casket available in a smaller UK size £3,050.00
Pieta Solid Poplar | American Cherry, Polished Finish | Tan Crepe Interior £3,160.00
Heavenly White Solid Poplar | Pure White, High Gloss Finish | White Crepe Interior £3,160.00
Lismore Solid Poplar | Fairmont, Satin Finish | Tan Crepe Interior £3,260.00
Golden Leaf Solid Oak | Shaded Topaz, Satin Finish | Tan Crepe Interior £3,390.00
Waterford Solid Poplar | Cherrywood, Satin Finish | Ivory Basket Weave Interior £3,810.00
Harvest Solid Oak | Shaded Flax, Satin Finish | Tan Crepe Interior £3,970.00
Louisburg Solid Cherry | Embassy Gloss Finish | Beige Velvet Interior £
5,235.00
Bordeaux Solid Cherry | Rich Garnet, Prestige Polished Finish | Ivory Basket Weave Interior £
7,900.00
Capital Solid Mahogany | Titian, Prestige Polished Finish Beige | Velvet Interior £8,350.00
Paramount Solid Mahogany | Titian, Prestige Polished Finish | Ivory Sierra Suede Interior £
18,375.00
Metal American Style Caskets
Franklyn 20 Gauge Steel | Coppertone Finish | Fixed Bar Hardware | White Crepe Interior £2,340.00
Warren Blue 20 Gauge Steel | Blue/Silver Finish | Light Blue Crepe Interior £2,340.00
White Devotional 20 Gauge Steel | Winterbloom Finish | Fixed Bar Hardware | White Crepe Interior £2,500.00
Twilight Silver 18 Gauge Steel | Ebony & Silver Finish | Silver Velvet Interior £3,750.00
White Rose 18 Gauge Steel | White Rose Finish | Light Pink Velvet Interior £4,435.00
Cognac Jewel 18 Gauge Steel | Brush Cognac Gold Blend Finish | Beige Velvet Interior £4,675.00
Tinley 18 Gauge Steel | Brush Natural Blend Black Finish | Silver Velvet Interior £5,050.00
White Sand 18 Gauge Steel | Silver Brushed Finish | Tan Crepe Interior £5,670.00
Parthenon White 18 Gauge Steel | Brush White Gold Blend Finish | White Velvet Interior £7,100.00
Princeton 32 oz Solid Copper | Coppertone Light Brushed Finish | Beige Velvet Interior £
7,900.00
El Dorado 48 oz Solid Bronze | Classic Midnight Brushed Finish | Pearl Velvet Interior £
13,965.00
Majestic Gold 48 oz Solid Bronze | 14 Carat Gold Plated Hardware | Pearl Velvet Interior £
39,150.00
American Casket - Eco-Friendly
The Devon Manufactured according to environmentally responsible process £2,475.00
American Casket Optional Extras
Last Supper Lid Panel (for Wood) choice of design styles £125.00
Last Supper Lid Panel (for Metal) choice of design styles £125.00
Traditional Antique Brass Crucifix 16” £125.00
Traditional Bronze Crucifix 16” £125.00
Traditional Silver Crucifix 16” £125.00
Let Our Family Care For Your Family | Freephone 0800 018 4386Urns & Keepsakes
Ashes Caskets Single Double
The Tyntesfield Solid oak traditional ashes casket £85.00 £145.00
The Brandon Solid dark oak traditional ashes casket £85.00 £145.00
Somerset Willow Urn handmade square or round urn £145.00 N/A
Somerset Willow Ashes Casket handmade rectangular ashes casket £145.00 £190.00
Seagrass Ashes Casket rectangular or round shape seagrass urn £95.00 N/A
Cane Ashes Casket rectangular or round shape cane urn £95.00 N/A
Loom Ashes Casket round shape loom urn £95.00 N/A
Cocostick Ashes Casket rectangular shape cocostick urn £95.00 N/A
Banana-Leaf Ashes Casket rectangular or round shape banana-Leaf urn £95.00 N/A
Glitter Ashes Casket available in 9 different colour glitter finishes £150.00 N/A
The Artiste Ashes Casket colour & message, images not available £150.00 N/A
Scatter Tubes
Extra Small 4 cu” capacity ideal for keepsake ashes £22.00
Small 25 cu” capacity ideal for token ashes £24.00
Medium 120 cu” capacity for smaller amounts or split ashes £28.00
Large 240 cu” capacity for adult ashes £30.00
Bespoke Small/Medium with bespoke design/image £70.00
Bespoke Large with bespoke design/image £80.00
The Candle Urn Company & Scent Memories
The Candle Urn - Large 23 cu” capacity £460.00
The Candle Urn - Medium 10 cu” capacity £290.00
Large Glass Candle available in a variety of colours £85.00
Medium Glass Candle available in a variety of colours £65.00
Small Votive available in a variety of colours £18.50
100ml Room Fragrance available in a variety of colours £29.95
Mini Room Fragrance available in a variety of colours £9.95
Let Our Family Care For Your Family | Freephone 0800 018 4386Funeral Stationery
Black Throughout
Pages 20 30 40 50 60 70 80 90 100
2 page £50.00 £55.00 £59.00 £64.00 £68.00 £73.00 £77.00 £81.00 £86.00
4 page £72.00 £78.00 £85.00 £91.00 £98.00 £104.00 £111.00 £117.00 £124.00
6 page £79.00 £86.00 £92.00 £99.00 £105.00 £112.00 £118.00 £125.00 £132.00
8 page £111.00 £120.00 £130.00 £140.00 £150.00 £159.00 £169.00 £179.00 £189.00
Colour Cover with Black Throughout
Pages 20 30 40 50 60 70 80 90 100
2 page £56.00 £61.00 £66.00 £71.00 £76.00 £80.00 £85.00 £90.00 £95.00
4 page £85.00 £92.00 £100.00 £108.00 £116.00 £124.00 £131.00 £139.00 £147.00
6 page £95.00 £103.00 £111.00 £118.00 £126.00 £134.00 £142.00 £150.00 £158.00
8 page £130.00 £143.00 £156.00 £169.00 £182.00 £195.00 £208.00 £221.00 £234.00
Colour Cover Throughout
Pages 20 30 40 50 60 70 80 90 100
2 page £62.00 £68.00 £73.00 £78.00 £83.00 £88.00 £94.00 £99.00 £104.00
4 page £109.00 £121.00 £133.00 £144.00 £156.00 £168.00 £179.00 £191.00 £203.00
6 page £121.00 £133.00 £144.00 £156.00 £168.00 £179.00 £191.00 £203.00 £215.00
8 page £151.00 £168.00 £185.00 £202.00 £218.00 £235.00 £252.00 £269.00 £286.00
Additional Services
Ordered with Service Sheets Ordered Individually
Book of Condolence/Memorial Book £40.00 £50.00
A4 Picture on Foam Board £8.99 £13.99
A3 Picture on Foam Board £13.99 £18.99
A2 Picture on Foam Board £18.99 £23.99
Roller Banner £150.00 £165.00
Let Our Family Care For Your Family | Freephone 0800 018 4386Funeral Service Terms and Conditions
Correct January 2018
1. These Terms
1.1. What these terms cover. These terms govern the funeral care services we provide to you, as detailed in your Funeral
Estimate Form (the Funeral Services), as well as any goods we supply to you as part of the Funeral Services.
1.2. Why you should read them. Please read these terms carefully. These terms tell you who we are, how we will provide
Funeral Services to you, how you and we may change or end the contract, what to do if there is a problem and other
important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1. Who we are. We are E C Alderwick and Son Ltd and our address is Southville Lodge, Southville Road, Southville,
Bristol, BS3 1DJ.
2.2. Our funeral homes. We own and operate Thomas Davis, Cotton & Sons, Bristol South Funeral Services and Heaven on
Earth Funeral Service.
2.3. How to contact us. You can contact us by telephoning our client service team at 0800 018 4386 or by writing to us at
the above address or emailing info@bristolfunerals.co.uk
2.4. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address
or postal address you have provided to us. It is your responsibility to ensure that the details you provide to us are
accurate and up to date at all times.
2.5. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1. A contract will come into existence between you and us at the point when we accept your completed instructions. We
will then send you a Funeral Estimate Form which provides details of the Funeral Services you have ordered.
4. About the Funeral Services
4.1. What the Funeral Services will include. We will provide the Funeral Services that you have agreed with us after viewing
our brochure and price list. Details of what is covered can be found in the Funeral Estimate Form that we send to you
when we have accepted your instructions. Any services that are not detailed in the Funeral Estimate Form, or have not
otherwise been agreed with us in writing, will not be included in the Funeral Services. Please note that in all cases the
following do not form part of the Funeral Services and will incur an additional charge if required:
4.1.1. removal of any medical devices such as pacemakers or artificial limbs upon your request or where necessary for us to carry
out the Funeral Services;
4.1.2. any fees that we are asked to pay by coroners or doctors on behalf of you or the deceased;
4.1.3. any additional products or services provided by third parties not previously agreed with us in writing, for example crematoria
or cemetery services that you or the deceased have agreed directly with a third party.
4.2. We are not responsible for delays outside our control. If our performance of the Funeral Services is affected by an event
outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the
effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of
significant delay you may contact us to end the contract and receive a refund for the Funeral Services you have paid for
but not received.
4.3. If you want to make changes to the Funeral Services. After we accept your instructions you are free to make changes to
the Services up to the date of the funeral, provided we are able to accommodate your request and agree in writing.
Please be advised that in some cases changes to the Funeral Services may result in additional costs which will be added
to the final funeral account. In any event we will tell you if you request a change to the Funeral Services that will result in
additional costs to you.
4.4. We may make changes to the Funeral Services to enable us to comply with the law. Where necessary to enable us to
comply with our statutory obligations we may make minor changes to the Funeral Services, provided that the changes
do not in any way disadvantage you. We will not make any significant changes to the Funeral Services without
obtaining your prior consent.5. Products and services provided by external suppliers
5.1. Our duty to ensure products and services are delivered by third parties. Some aspects of the Funeral Services will be
delivered by our external suppliers. We will do what we can to ensure that any goods or services provided to you by
third parties under this agreement are delivered on time and are of a reasonable quality, but please note that we
cannot guarantee performance by our suppliers.
5.2. Products may vary slightly from their pictures. Any images of products displayed online or in brochures are for
illustrative purposes only. Although we have made every effort to display products accurately, the products may differ
slightly.
6. Your obligations to us
6.1. What you have to provide us. Before we can carry out the Funeral Services, you must provide us with the relevant
documents which are necessary for us to organise the funeral according to the manner of the death.
6.2. You must have the right to allow the funeral services to be carried out in respect of the deceased. We are not
responsible for any loss suffered by you or third parties if you do not have the right to make funeral arrangements on
behalf of the deceased.
7. Care of the deceased
7.1. How we will treat the body. You permit us to exercise our own professional discretion to treat and prepare the body of
the deceased so that it is ready for the funeral. In treating the body we will take into account any instructions you give
us, but please note the following:
7.1.1. we may refuse instructions we consider unreasonable, or that could pose a health and safety risk or result in serious
deterioration of the body;
7.1.2. we reserve the right to dispose of any soiled items of clothing that may pose a risk to our staff members; and
7.1.3. although we will endeavour to preserve the body as best we can, we are not responsible for any normal physical
deterioration in the body of the deceased whilst in our care.
7.2. Viewing the deceased. We are unable to accommodate any viewings of the deceased before the body has been
prepared for the funeral. Once all preparation of the deceased has been completed we will endeavour to
accommodate visitations wherever possible, but please note that viewings can only take place at times when we are
able to facilitate them. We also reserve the right to decline visitations if we reasonably determine that the condition of
the body is such that visitations could give rise to a health and safety risk.
7.3. The deceased’s wishes. We do not have any knowledge of the deceased’s wishes regarding the funeral. We are not
responsible for any additional costs incurred if any aspects of the Funeral Services need to be adapted or cancelled
if it becomes apparent that the Funeral Services you have ordered conflict with the wishes of the deceased or the
deceased’s personal representatives.
7.4. The deceased’s cremated remains. If you have chosen a cremation service, it is your responsibility to collect the
cremated remains of the deceased after the service. If you do not collect the remains we may hold them on your behalf,
but if you do not contact us to arrange collection within 6 months of the funeral service we reserve the right to dispose
of the remains ourselves.
8. Cancelling within 14 days – your cooling-off rights
8.1. You can end the contract immediately in the first 14 days. If you change your mind after we receive your instructions
then you have the right to cancel the contract without charge within your cooling-off period. The cooling-off period
lasts for 14 days from the date that we received your instructions. If you wish to exercise this right, just contact us by
phone, email or post and let us know that you want to cancel the funeral and, as long as the cooling-off period has not
expired, we will refund any payments you have made to us. Please note however this right will not apply if you have
instructed us to carry out the services during your cooling-off period. See clause 8.2 below for more details.
8.2. We may charge you for any Funeral Services carried out during your cooling-off period. In most cases we may need to
carry out Funeral Services during the 14 day cooling-off period to enable the funeral to go ahead on the date you have
chosen. If we do this upon your request then you will still generally have a right to cancel within 14 days, but we can
charge you for any Funeral Services carried out up to the date you cancelled. Please note that once all the Funeral
Services have been carried out in full, you will lose the right to cancel.9. Cancelling after 14 days
9.1. What happens if you have good reason for ending the contract. You may end the contract by writing to us in any of the
following cases:
9.1.1. If you have a legal right to end the contract because of something we have done wrong.
9.1.2. If we have told you about a significant upcoming change to the Funeral Services or these terms which you do not agree to;
9.1.3. If we have told you about a significant error in the price or description of the Funeral Services you have ordered and you do
not wish to proceed; or
9.1.4. If there is a risk the Funeral Services may be significantly delayed because of events outside our control.
9.2. What happens if you end the contract without a good reason. If you are not ending the contract in the first 14 days as
set out in part 8.1 or for one of the reasons set out in part 9, you must give us 7 days’ notice in writing to end the
contract. If you do not have a valid legal right to end the contract you must compensate us for any costs we have
reasonably incurred in fulfilling your order up to the date that you cancelled. Please note that you will still be liable to
pay for any parts of the funeral that we are unable to cancel. We will also charge you a cancellation fee to cover the
administrative costs that we will incur in cancelling the funeral you have ordered. The cancellation fee will be 20% of
our professional services charge as detailed in the Funeral Estimate Form.
10. Our rights to end the contract
10.1. We may end the contract if you break it. We may end the contract at any time by writing to you if:
10.1.1. you do not make a payment to us when it is due and you still do not make payment within 21 days of us
reminding you that payment is due; or
10.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to
provide the Funeral Services; or
10.1.3. in our reasonable opinion, you have acted inappropriately, engaged in criminal activity or shown an
unacceptable level of discourtesy or harassment to any other member or to a member of our staff or
representative.
10.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we may
deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11. If there is a problem with the Funeral Services
11.1. How to tell us about problems. If you have any questions or complaints about the Funeral Services, please contact us
immediately. You can contact us by telephoning our client support at 0800 0184386, by writing to us at Southville
Lodge, Southville Road, Southville, Bristol, BS3 1DJ, or emailing us at clientsupport@bristolfunerals.co.uk.
11.2. Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the Funeral
Services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions.
The Consumer Rights Act 2015 says:
• you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if
we can’t fix it.
• if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
• if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
12. Price and payment
12.1. We can only estimate the total price when you place your order. Please note that as the Funeral Services will be
provided by a number of different third parties we are unable to guarantee what the total price will be when you
instruct us. The total price may also change if you make additions or changes to your specifications before the date of
the funeral. Our total estimated charges are set out in your Funeral Estimate Form.12.2. We may ask for an advance payment to cover third party costs. When you place your order we may request an
advance payment to cover the amounts we must pay to our suppliers before the date of the funeral. If we do this, the
amount payable will be detailed in your Funeral Estimate Form and we reserve the right not to carry out the Funeral
Services until you have made this payment.
12.3. We will send you the final funeral account after the funeral. After the funeral has taken place we will send you the final
funeral account. This will contain a fully itemised bill of what needs to be paid, and when it needs to be paid by. We will
always try to ensure that the final account is as close to our initial estimates as possible, but please note the final
account figure may be higher than our estimate for reasons outside of our control, for example if one of our suppliers
increases its charges or we are forced to use a different supplier.
12.4. How you can pay. We accept payment by credit cards, debit cards, online BACS, cheque or cash.
12.5. When you have to settle the final funeral account. Starting from the date that you receive your final funeral account
you will have 30 days to pay the outstanding balance in full.
12.6. We may charge interest on late payments. If the final funeral account is not paid in full in accordance with part 12.5
we may charge interest to you on the overdue amount at the rate of 4% a year above the Bank of England base rate
from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the
overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.7. You must compensate us if we have to take legal action to collect payment. Please note that you must pay us all
reasonable costs, fees, disbursements and charges (including legal fees) that we reasonably incur in recovering any
unpaid invoices.
13. Our responsibility for loss or damage suffered by you
13.1. We are only responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms,
we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing
to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or
damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you
knew it might happen, for example, if you discussed it with us during the sales process. Please note that under no
circumstances will we be liable for any business or commercial loss suffered by you or anyone else.
13.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for
death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for
fraud or fraudulent misrepresentation; including the right to receive the Funeral Services as described and supplied
with reasonable skill and care.
14. Personal data and confidentiality
To find out more information about how we use your personal data, please see our Privacy Policy.
15. Other Important Terms
15.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to
another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not
affect your rights under the contract.
15.2. If a court finds part of this contract unlawful, the rest will continue in force. Each of the paragraphs of these terms
operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs
will remain in full force and effect.
15.3. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do
anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking
this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a
later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment
at a later date.
15.4. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English
law and you can bring legal proceedings in respect of the Funeral Services in the English courts. If you live in Scotland
you can bring legal proceedings in respect of the Funeral Services in either the Scottish or the English courts.Head Office
Southville Lodge, Southville Road,
Southville, BS3 1DJ
Tel: 0117 966 3268
Email: info@bristolfunerals.co.uk
Backwell Filton
3 Gateway House, 21 - 23 Gloucester Road North,
Rodney Road, Backwell, Filton,
North Somerset, BS48 3HL Bristol, BS7 0SH
Tel: 01275 400 328 Tel: 0117 931 2212
Brislington Westbury on Trym
57 Sandy Park Road, 123 Stoke Lane,
Brislington, Westbury on Trym,
Bristol, BS4 3PQ Bristol, BS9 3RW
Tel: 0117 971 7597 Tel: 0117 962 1412
Hanham Kingswood
71 High Street, 11 Regent Street,
Hanham, Kingswood,
Bristol, BS15 3DG Bristol, BS15 8JX
Tel: 0117 935 3746 Tel: 0117 967 3609
Eastville
338 - 348 Stapleton Road, Eastville, Bristol, BS5 0NN
Tel: 0117 951 0744
daffod l
low co s t fune ral se r vi c e s
Shirehampton
50 High Street, Shirehampton, Bristol, BS11 0DJ
Tel: 0117 982 6100You can also read
