Strategic Plan 2022-24 - DHS
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Strategic Plan 2022–24
Acknowledgement of Country We, the Department of Human Services (DHS), acknowledge and respect Aboriginal peoples as South Australia’s First Peoples and the Traditional Owners and occupants of lands and waters of South Australia. We respect and celebrate the varied cultural and spiritual identities of Aboriginal communities. Aboriginal people have the right to live free from discrimination of any kind, and to exercise and enjoy their rights to family and culture in accordance with the principles of the United Nations Declaration of the Rights of Indigenous Peoples. Terminology statement: The term Aboriginal has been used throughout this document to reference all Aboriginal and Torres Strait Islander peoples. DHS acknowledges and respects this preference of the South Australian Aboriginal community in written and spoken language. Human Services Strategic Plan 2022–24
Contents
Acknowledgement of Country 2
Message from the Chief Executive 4
Strategic Plan 2022–24 6
Increasing inclusion, independence
and shared decision-making for all 8
Supporting our communities
when it matters most 14
Delivering modern services
for our communities 22
Keys to our success 28
\ 3
Message from the Chief Executive
It might sound obvious, but We are setting three ambitious priorities:
delivering human services • Increasing inclusion, independence
and shared decision-making for all.
is at the core of DHS, and
• Supporting our communities
we must never lose sight
when it matters most.
of the people whom we
• Delivering modern services
serve and assist, especially for our communities.
when we are planning
These are not standalone pillars, nor
and designing policy, does one hold more importance than
programs and services. another. Just like the complex and
diverse communities that we serve, our
priorities are interconnected, and they are
I am proud to deliver the Strategic
stronger because of that connection.
Plan 2022–2024 that places people –
our clients, customers, communities, We are steadfast in our focus to develop
partners, volunteers and staff – at the and implement modern, innovative and
centre of our Purpose and priorities. relevant services across our entire
community so all South Australians
Our Purpose is making a difference
can be connected and included.
so South Australia thrives. This will
be at the heart of everything we do.
Human Services Strategic Plan 2022–24 4
Our Plan empowers every single one But we cannot do this alone. We will proudly amplify the unique
of us at DHS to be leaders in the voices and lived experiences
human services sector. It requires us Our partners are vital to ensuring that of the people and communities
to consistently look forward and not we deliver on our Purpose. We are that we support and serve.
only adopt, but embrace, innovative committed to building great relationships
technologies, strategies, and programs with our system partners and a I am excited about the possibilities
that drive lasting outcomes. constructive, collaborative culture. We ahead as we all come together
will listen and learn from people with lived to bring this Plan to life.
In return the Plan prioritises investing experience and sector knowledge so that
in our staff and volunteers to ensure we keep people safe and supported
they are equipped with the right skills when it matters most. We will celebrate Ngaityalya (Kaurna, thank you).
and experience to deliver for our and support those working directly
communities. We will continue to foster within our communities who deliver
a safe, healthy, and respectful workplace services to those who need them most.
where all staff feel empowered to seize
opportunities and deliver change. We renew our commitment to actively Lois Boswell (she/her)
supporting positive outcomes for Chief Executive
We are committed to increasing Aboriginal people, families and
inclusion, independence and shared communities and are intent on
decision-making for all. We will be embracing the diversity of our vibrant
the policy leaders across Government community. Our programs and services
and in the human services sector, will consciously reflect the needs of our
while delivering and funding modern diverse South Australian communities, in
services and programs that bring particular our culturally and linguistically
positive social impact, reach people diverse communities, people living with
early, and are culturally responsive. disability, and the LGBTIQA+ community.
Human Services Strategic Plan 2022–24 5
1
Increasing inclusion, Our partnerships through
policy, programs and services
Priority independence and strengthen communities and
enable South Australians
shared decision- to actively participate
in community life.
making for all
2
Supporting our Our programs and
services are strength-
Priority communities when based and ensure South
Australians are safe,
it matters most empowered and connected
in their communities.
3
Delivering modern Our services reflect the
Priority services for our
changing needs of South
Australians and are focused
on supporting positive
communities and lasting outcomes.
Keys to our DHS is committed to amplifying
the voices of the people
and communities whom
success we support and serve.
Priority outcome 1 Priority outcome 2 Priority outcome 3 Priority outcome 4
Positive social impact Our work is developed in We drive evidence-based We drive and encourage
underpins all that we do. partnership with communities, policy and thought leadership research and development,
lived experience and on inclusion that makes a innovation, and the trialling
sector knowledge. difference for our communities. of new approaches in the
human services sector.
Priority outcome 5 Priority outcome 6 Priority outcome 7 Priority outcome 8
We deliver and fund the We work in partnership to We help people and We influence whole-of-
right services and supports provide person-centred households to stay safe and government early action
at the right time. supports that empower connected to the services through system learning,
individuals and families to and supports they need. research and evaluation, policy
maintain and strengthen their development and effective
connection with their community. partnering and implementation.
Priority outcome 9 Priority outcome 10 Priority outcome 11 Priority outcome 12
All services provided or We integrate our services Our services and programs are We will make it easier and more
commissioned are developed to ensure we understand driven by data and the best accessible for people to connect
to maximise outcomes, the supports and care available evidence, research and with DHS, including through
safety and quality with no our communities need practice and we always measure digitising and streamlining
unnecessary red tape. and then deliver them. and evaluate outcomes. all possible services.
DHS is committed to working DHS will invest in our staff and DHS is committed to actively DHS will embrace new and
with people with lived volunteers to equip them with supporting positive outcomes emerging technologies, systems
experience and ensuring all our the right skills to deliver quality for South Australians in need. and ways of thinking and see
approaches are culturally safe. outcomes and support career this as critical to our success.
development within a culture
of wellbeing and safety.
Increasing inclusion, independence and shared decision- making for all Our partnerships through policy, programs and services strengthen communities and enable South Australians to actively participate in community life. Human Services Strategic Plan 2022–24
Priority outcomes Priority deliverables for 2021–22
01 Positive social impact
underpins all that we do.
• Provide leadership and community assistance in response
to the COVID-19 public health emergency.
• Deliver the Social Impact Framework.
02 Our work is developed in
partnership with communities, lived • Implement the Women’s Leadership and Economic Security Strategy.
experience and sector knowledge.
• Develop the safeguarding smartphone app.
03 We drive evidence-based
policy and thought leadership • Deliver the strategic proposal for the future of Highgate
on inclusion that makes a Park and HFI trust for consideration of the Trustee.
difference for our communities.
• Deliver an integrated ‘inclusion’ agenda through strategic alignment
of all DHS social policy initiatives, strategies and plans.
04 We drive and encourage research
and development, innovation, and • Advance a step-change in Aboriginal practice and programs
the trialling of new approaches in partnership with Aboriginal Communities.
in the human services sector.
• Ensure DHS funding programs support a coherent service
system and demonstrate measurable impact.
Human Services Strategic Plan 2022–24 9
NEW PROGRAM Transition to Home The DHS Transition to Home (T2H) program is supporting people with disability to regain their independence and be connected and empowered within their community. We are working to move people who are eligible for the NDIS out of acute hospital settings and into a more home-like environment while they prepare for permanent supported community living. The Disability Services program is an important initiative to support people with disability to thrive. The program is also creating more capacity in hospitals with SA Health patients discharged into T2H transitional accommodation where they receive supported independent living services from DHS to meet their needs when it matters most. The first T2H service began operating at Hampstead Rehabilitation Centre in March 2020 and relocated to St Margaret’s Centre in 2021. Following its success, a second T2H South service opened at the Repat Health Precinct in September 2021. Human Services Strategic Plan 2022–24
FAMILY TESTIMONIAL
Disability Services
“ In a moment’s notice DHS Disability
Services helped Daniel, severely
autistic, non-verbal, very destructive
His behaviour has also dramatically
improved since this change, this
would not [have] happened if it was
Over 1,500 of our staff are behavioural outbursts, with daily living. not for the talented and highly trained,
committed to supporting dedicated DHS staff and team input.
He got out of an unsuitable,
people living with disability severe crisis situation from public I can’t thank the DHS enough for
in SA to thrive. hospital and promptly created a this. I have unconditional respect for
secure and safe environment. them as they do a brilliant ‘around
the clock’ active care for Daniel’s
The father of a client in supported This is a very remarkable input from special needs. We are glad and very
independent living wrote of our the DHS and would like to say thank relieved of this result for Daniel and
Disability Services team that: you for changing his life for the best. our family’s mental health, and now
very positive outlook into the future”.
Human Services Strategic Plan 2022–24 11INCLUSIVE SA
Report it Right - Guidelines for portraying people with disability
Too often people with Sadly, what it means to live with Working with our disability partners,
disability is often misunderstood by DHS developed the Guidelines which
disabilities are portrayed in the general public exactly because contain tips on words to use or avoid
the media in stereotypical of those portrayals. This is alarming when reporting on or about people with
given one in every five South disability, advice on interviewing people
and disempowering ways. Australians are living with a disability. with disability and pointers on image
creation and selection to support stories.
DHS is playing an important role
in shifting the narrative around At DHS we know the choices our content
disability with the publishing of creators make can support meaningful
Report it Right Guidelines. change in how the general public views
and interacts with people with disability.
Human Services Strategic Plan 2022–24 12Supporting our communities when it matters most Our programs and services ensure South Australians are safe, empowered and connected in their communities. Human Services Strategic Plan 2022–24
Priority outcomes Priority deliverables for 2021–22
05 We deliver and fund the
right services and supports
• Lead the Safety and Wellbeing Taskforce to deliver
a culturally responsive, human-centered strategy to
at the right time. supporting remote Aboriginal visitors in Adelaide.
06 We work in partnership to provide • Progress implementation and evaluation of the
person-centred supports that new Child and Family Support System.
empower individuals and families
to maintain and strengthen their • Launch the Youth Justice Child Diversion Program.
connection with their community.
• Expand the countering violent extremism Inclusion Intervention
program for participants over the age of 25.
07 We help people and households
to stay safe and connected to the • Launch the Gambling Harm Minimisation Investment Plan 2021–2026.
services and supports they need.
• Optimise funding, programs and services to support
08 We influence whole-of-government
early action through system
people experiencing domestic, family and sexual violence,
including through preventative measures
learning, research and evaluation,
policy development and effective • Deliver reforms to existing programs that support vulnerable South
partnering and implementation. Australians to be safe, empowered and connected in their communities.
Human Services Strategic Plan 2022–24 15PROBLEM GAMBLING CAMPAIGN
Here For The Game
Sports betting is the fastest growing Here For The Game is educating
form of gambling in South Australia. In a communities. The website provides
state-first partnership with the Adelaide resources such as a guide on how to
United Football Club, we are calling talk to children about gambling. While
out the risks of sports betting. The the Here For The Game campaign
$328,000 communications campaign includes powerful community
reminds fans of the real reason they messages featuring Adelaide United
love sport: big kicks, winning goals, the player ambassadors and fans on TV,
atmosphere, community, the excitement! radio, outdoor billboards, online and
at Adelaide United home games.
In its’ first phase, this DHS initiative
focuses on prevention and early The program is part of the Minimising
intervention. Here For The Game Gambling Harm in SA - Investment Plan
targets young men, who are the most 2021–26. The Investment Plan sets out a
likely to bet on sport, and parents, clear vision for minimising gambling harm
whose behaviour influences children’s in South Australia and the path we will
attitudes towards gambling. take to get there over the next five years.
Increase in sports
betting losses in SA 32% SA sports bettors gamble at risky levels
compared to 27% of poker machine players
concerned by how much sports betting
advertising children are exposed to
2005 2019NEW WEBSITE
Adults Supporting Kids (ASK)
ASK – or Adults Supporting
Kids – is a safe and modern
“ ASK empowers people to find a
clearer pathway to the information
and supports what they may
service that supports all need, when they need it.
our parent and caregiver We all know parenting can be a
community to access help. tough job sometimes, especially
without information or support,”
The ASK website is an easy-to-
use, dedicated place for individuals ASK is a grassroots-level resource
and parents who need some that gives any adult supporting
extra help, no matter what kind kids confidence to create
of challenge they are facing. awareness of their situation and
how they can take action early.”
The DHS Early Intervention Research
Directorate developed ASK in – Ms Belinda Valentine, an advocate
partnership with the community, for improvements to the child
including parents with lived experience protection system since the tragic
of the child protection system. death of her granddaughter Chloe
ASK aims to remove the stigma Valentine and a key adviser in the
about seeking help and encourages development of the website.
ASKing early and ASKing often to keep
children safe and families supported.
17TRIAL PROGRAM
“
As a culturally inclusive, safe space, the Guidance from these leaders was
Puti on Kaurna Yerta Hub saw relevant agencies working in critical to government and non-
– Bush in the City collaboration with staff and interpreters
from Iwiri Aboriginal Corporation, the
government services understanding
the roadblocks affecting remote
Puti Kaurna Yerta (Bush in the City) was Kaurna Nation Aboriginal Corporation, and visitors and how best to assist
established in the city’s southern parklands other appropriate Aboriginal organisations. them. We will continue to walk
as a temporary, multi-agency service hub alongside and listen to elders as they
In the Hub’s eight-week life, dozens of develop answers, and it is absolutely
to keep vulnerable visitors to Adelaide
people chose to return to country while a vital that culturally appropriate
safe and facilitate a return to country
number of others were supported to find responses are embedded in the
for those who wish to return home.
safe respite or longer-term accommodation. Taskforce’s work.” – Lois Boswell
The idea of the Hub was formed following
The Taskforce will establish an evaluation “Puti on Kaurna Yerta is Aboriginal
collaboration between the DHS-led, cross-
process, ensuring the successes, people providing Aboriginal solutions.
agency Safety and Wellbeing Taskforce and
learnings and opportunities Puti on Kaurna By working together, we have the
engagement with Kaurna Yerta Aboriginal
Yerta provided are embed in future, long- greatest opportunity of success.”
Corporation and Anangu Pitjantjatjara
term strategies and solutions. – Uncle Jeffrey Newchurch, Kaurna Elder
Yankunytjatjara (APY) Executive Board.
Human Services Strategic Plan 2022–24 18NEW PROGRAM
Child Diversion Program The program has two key elements.
To help achieve this, DHS has First, staff provide a nurturing environment
The over-representation
developed and is piloting an innovative for the child to be supported safely
of Aboriginal children in program to support children aged during their short stay in the home,
the youth justice system under 14 years who do not have a as well as creating a culturally safe
safe and appropriate bail address. environment to partner with the child’s
requires a culturally safe family in Aboriginal Family–Led Decision
and appropriate response. The Child Diversion program diverts Making to return the child safely back
Aboriginal children between 10-13 to their family and community.
years of age from entering a high
security custodial facility before Second, a dedicated Family Liaison
attending Court, and instead provides worker or support worker helps the child
short-term accommodation in a and their family to identify ongoing needs
supervised and culturally safe home. and build on their existing strengths. For
Aboriginal children, this is their culture and
connection to family, kin, and country.
Human Services Strategic Plan 2022–24 19DOMESTIC VIOLENCE CAMPAIGN
Break the Cycle
DHS is leading the The first Break the Cycle campaign In June 2021 QR codes on all print
launched in June 2020 to help keep media gave the campaign a fresh
important campaign to help women safe and supported during the take to ensure the issue stays at the
empower South Australians height of the COVID-19 pandemic. At the forefront of the public’s mind. And
same time, the Break the Cycle website in late 2021 the campaign targeted
to break the cycle of was launched as a one-stop-shop for regional areas, as one of the first
domestic violence. all domestic abuse information in SA. agencies to advertise a campaign
on pharmaceutical prescriptions.
Communications activities are raising The campaign continues to find innovate
community awareness of the signs and modern was to support all South
of domestic, family and sexual Australians to quickly and directly
violence and urges people to reach access support networks if needed.
out and seek help where needed.
Human Services Strategic Plan 2022–24 20In the first year
breakthecycle.sa.gov.au
received over
64,000
page views
received over
2.9mil
impressions
Sexual violence campaign
received over
1.7mil
ad views
on Tinder
21Delivering modern services for our communities Our services reflect the changing needs of South Australians and are focused on supporting positive and lasting outcomes. Human Services Strategic Plan 2022–24
Priority outcomes Priority deliverables for 2021–22
09 All services provided or
commissioned are developed to
•
•
Launch South Australia’s NDIS Restrictive Practices scheme.
Launch the South Australian Aboriginal Language Interpreting Service.
maximise outcomes, safety and
quality with no unnecessary red tape.
• Implement strategies to prepare DHS to operate
under the NDIS from July 2023.
10 We integrate our services
to ensure we understand the • Advance the Youth Justice State Plan.
supports and care our communities
need and then deliver them. • Progress the Kurlana Tapa Youth Justice Centre capital build.
11 Our services and programs are • Develop an integrated, department-wide clinical governance framework.
driven by data and the best
available evidence, research and • Deliver the Disability Accommodation Services Trainee Recruitment initiative.
practice and we always measure
• Progress system and customer experience
and evaluate outcomes.
improvements in the worker screenings regime.
12 We will make it easier and more
accessible for people to connect
• Respond to the Royal Commission into Violence, Abuse,
Neglect and Exploitation of People with Disability and
with DHS, including through digitising implement system improvements and recommendations.
and streamlining all possible services.
Human Services Strategic Plan 2022–24 23NEW TECHNOLOGY
The new scheme offers customers the COTA SA CEO Jane Mussared
Personal AlertSA next generation of personal alert system said the updated scheme reflected
technology, including 4G GPS monitoring, feedback provided by her organisation
Older South Australians can access
and wearable options, including pendant and its stakeholders, which called for
personal alert devices to call for help,
models and smart watches. New the next generation of personal alert
through the next generation of personal
features now available include devices system technology to be offered.
alert system technology. The revamp of
with falls detection, 4G GPS systems
a legacy scheme makes the modernised
and innovative technologies available
to support more of our community.
which may be monitored by friends
and family or a monitoring centre, base
unit and pendant models and smart
“ People want technology that
enables them to move about their
community with confidence, that is
Personal AlertSA provides eligible technology, such as 4G smart watches. simple to use and is up to date.
people with upgraded subsidised
DHS’ Concessions and Support “We also wanted to see
personal alert devices and monitoring.
Services worked in partnership with consideration of wearability and
The devices may help people to
the community to modernise the style, so it’s pleasing to see there
remain active in the community and
legacy scheme and ensure it would are options such as the pendant
live independently for longer.
meet their needs into the future. around the neck, through to a
smart watch around the wrist.”
Human Services Strategic Plan 2022–24 24NEW SERVICE
Aboriginal Language Interpreting Service
Aboriginal people and The new service will dramatically increase Increasing the number of people who are
the number of Aboriginal interpreters fluent in languages of South Australia’s
communities’ access to available within South Australia, investing in First Nations will help to nurture and
interpreting services in a ongoing support, training and professional protect the culture and identity of
development to all ALIS interpreters. Aboriginal people in our state. This is an
range of critical areas, such important step in making services more
as health care and legal Launching in late 2021, interpreting services accessible to Aboriginal communities
are provided via phone or in person.
settings, will vastly improve to support positive outcomes.
As the service grows over time, it
with the SA Government’s is expected to offer services for a
first Aboriginal Language wide range of Aboriginal languages
spoken in South Australia, such
Interpreting Service (ALIS). as Pitjantjatjara, Yankunytjatjara,
Arrente, Pintupi-Luritja and Warlpiri.
Human Services Strategic Plan 2022–24 25NEW PROGRAM
Families Growing Through the delivery of free parenting
workshops state-wide, both face-to- “ It affected my kids in plenty of ways.
Their behaviour, their milestones,
Together face and webinars, our team of parenting
experts have supported over 3,000 families
their emotions, their education...
I struggled to be around my children.
to lay strong foundations for their children
DHS’ Families Growing and young people since its launch. “The workshops have taught me
Together offers the support and about brain development and how
In 2021, the team will deliver around to help support and grow our little
education resources parents 250 workshops, with almost 2,000 people’s minds to be the best
and caregivers need to see all South Australians participating in the strong ‘them’ that they can be.
South Australian children grow Safer Family Services program.
“Our relationship is now built on
up safe and healthy. After experiencing trauma, including trust and they can share their
family violence, Paralowie mother Mary- feelings and emotions with me,
The team help SA families by empowering Jane attended a Families Growing and their behaviour is much more
them with the knowledge and skills they Together workshop earlier this year settled. Overall, our relationship
need to connect and grow together. to learn strategies to better connect is a lot calmer” – Mary-Jane.
with her children aged 5 and 8.
Human Services Strategic Plan 2022–24 26EARLY INTERVENTION
Strong Start
The DHS Strong Start program provides
a range of culturally sensitive supports
to young mums facing complex
safety and wellbeing issues.
To drive lasting outcomes for children,
the program targets support at the earliest
possible stage – during pregnancy.
Practitioners support young mums
(under 25) during their pregnancy
and continue working with the family
until the infant is two years old.
We know that when children are born
into challenging environments, a lack of
support and poor mental health of parents
can have a downstream effect on a
child’s development. Strong Start is one
of our many early intervention services,
helping to match the relevant services
to vulnerable families at the right time.
The Strong Start program has worked
with close to 300 mothers over 2 years
to address complex issues that may
otherwise place their children at risk
of abuse or neglect once born.
27Keys to our DHS is steadfast in its
commitment to enabling
positive and enduring
success outcomes for the people
we support, particularly
Aboriginal people, families
and communities of
South Australia.
The biggest key to our success
is our people, our dedicated staff
and volunteers.
DHS recognises that to achieve
our goals and priorities we need to
invest in our staff, along with the
systems and tools, that enable them
to continue making a difference in the
lives of South Australians.
28Keys to our success Priority deliverables for 2021–22
• DHS is committed to amplifying the • Launch DHS’ next Reconciliation Action Plan.
voices of the people and communities
whom we support and serve. • Implement a modern enterprise accountability framework.
• DHS is committed to working with people • Develop a multi-year department workforce strategy.
with lived experience and ensuring all
our approaches are culturally safe. • Deliver DHS’ I Work for SA Your Voice 2021 survey Action Plan.
• DHS will invest in our staff and • Develop a multi-year strategic budget plan.
volunteers to equip them with the right
skills to deliver quality outcomes and • Develop a new asset management and accommodation strategy.
support career development within
a culture of wellbeing and safety. • Invest in new business technology platforms to support modern operations.
• DHS is committed to actively • Modernise data, intelligence and information management systems.
supporting positive outcomes
for South Australians in need. • Drive customer service initiatives and reforms under the whole-
of-government strategic customer experience program.
• DHS will embrace new and emerging
technologies, systems and ways of thinking
and see this as critical to our success.
Human Services Strategic Plan 2022–24 29December 2021 | DHS-1475
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