Retail Revolution A Closer Look At The Changing World of Retail - PLUS: Moving Up: UK Interest Rates 60-Second Pitch Inspiring Youth ...
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September-October 2014
Retail Revolution
A Closer Look
At The Changing
World of Retail
Issue 97 PP 11826/07/2013 (032918)
PLUS: ■ Moving Up: UK Interest Rates ■ 60-Second Pitch
September-October 2014 ■ Inspiring Youth
September-October 2014
First Lines
D
uring the last week of August, the news that
Simon Featherstone, British High Commis-
sioner and our co-Patron, had passed away
sent shock waves around the community. While
some of us knew he was battling illness, none of us imagined
that he would leave us so soon. We pay tribute to this kind
and humble man who made a big impact in business circles
and touched the lives of many [Page 8].
BMCC in its own way helped touch the lives of people in
need recently when the proceeds of the 10th Annual Charity
Rugby Dinner were presented to four local charities. Each
organisation confirmed that the funds are very timely and
will be put to good use [Page 38].
As well as caring for others, BMCC also highlighted the
importance of caring for ourselves at our recent INSPIRE
event. The target audience on this occasion was young people and focused on getting fit, staying
healthy and being financially independent. Our Guest of Honour YB Khairy Jamaluddin, Minister
of Youth & Sports, did an excellent job of inspiring the audience with his talk on Fit Malaysia while
our panel of speakers also raised some interesting issues.
It was particularly encouraging to see the young athletes from TIMEdotcom Triathlon team and the
volunteers from iM4U as well as the team running the One Two Juice bar [Page 12-13]. Inspiration
comes from many sources and it is important to seek out new experiences that will help provide
deeper, richer insights into business and life in general.
BMCC’s membership is expanding and as you can see from the details inside, several organisa-
tions have joined us recently - and a warm welcome goes out to all [Page 30]. The popular Speed
Networking event held recently provided a very effective platform for these companies to meet
new contacts quickly and easily.
Our feature section this time delves into the retail sector and examines how trends are changing
with the move to digital. As such Malaysia’s multiple and in many cases mammoth malls are as-
suming the role of lifestyle centres rather than places to simply shop [Page 15].
As we move into the fourth quarter, we are already gearing up for next year and putting in place
plans to make sure BMCC continues on its path of expansion, both at home and overseas.
Ahead of that we have a number of events coming up including the Delegation Tour to Sarawak
to learn more about the many opportunities there [Page 7]. And of course our signature Corporate
Christmas Luncheon is in the works so mark your diaires for Friday 4th December!
BMCC – it’s the place for business.
BMCC 2014 Annual Sponsors & Partners BMCC
PLATINUM SPONSORS: Executive
Office:
4th Floor, East Block,
Wisma Selangor Dredging,
142B Jalan Ampang,
GOLD SPONSORS: 50450 Kuala Lumpur.
Tel: +60 3 2163 1784/2163 1786
Fax: +60 3 2163 1781
Email: membership@bmcc.org.my
Web: www.bmcc.org.my
Follow us on:
AIRLINE BMCCMALAYSIA
PARTNER: September-October 2014
The Chamber
The British Malaysian Chamber of Commerce is the leading business networking organisation in Malaysia with over
350 top member companies with an outreach of over 75,000 employees. Since 1963, the BMCC has been a catalyst in
providing businesses in Malaysia with support, networking, knowledge exchange and bilateral trading assistance. We serve
as a dynamic hub for enterprise to thrive and businesses to connect with each other, helping to promote and foster trade
and investment between Britain and Malaysia.
BMCC is proud to be part of British Chambers in South East Asia or BiSEA, enabling our members to enjoy similar
Chamber beneÀts in seven other countries including Vietnam, Thailand, Brunei, Laos, Cambodia, Indonesia, and Singapore.
BMCC Board of Directors:
Patrons:
YBhg Tun Musa Hitam
Chairman:
Dato’ Larry Gan, Rev Asia Bhd
Deputy Chairman:
Andrew Sill, The Royal Bank of Scotland Bhd
Directors:
Soo Kim Wai, Amcorp Properties Bhd
Bob Olivier, Aspac Executive Search Sdn Bhd
Andrew Diamond, Bubblegum Sdn Bhd
Mark Burgess, Honeywell Aerospace Avionics Sdn Bhd
David Ng, International SOS Sdn Bhd
Datuk Seri Michael Yam, InvestKL
Amanda Powell, KL Kudos Design Sdn Bhd
Michael McIver, Plus Three Consultants Sdn Bhd
Osman Morad, Standard Chartered Bank Malaysia Bhd
Bill Addington, TechSol Sdn Bhd
Datuk Peter Wentworth, OBE, Weir Minerals Malaysia
Ex-OfÀcio:
Gavin Anderson, British Council
Tony Collingridge, OBE, UK Trade & Investment
Dr Zainal Abidin Majid, Advisor To The Board
BMCC Executive Office
Nik Tasha Nik Kamaruddin: Executive Director
Stephanie Ho: Events Manager
Danielle Horsnell: Business Development Executive
Andre Nasution: Operations Executive
Agnes Elizabeth: Executive PA/Events
AÀq Sahidi: OfÀce Executive
BMCC Magazine:
Editor: Amanda Powell
Editorial Committee:
• George Aveling • Marcus Osborne
• Nik Tasha Nik Kamaruddin • Bill Addington
Production: KL Kudos Design Sdn Bhd
Printing: Tinggi Press Sdn Bhd
Lot 6, Jalan Kuang Bulan, Taman Kepong, 52100 Kuala Lumpur.
Berita BMCC is published bi-monthly for distribution to BMCC members and other
organisations in the business community. The views expressed or implied herein are those
of the authors or contributors and do not necessarily reÁect those of the Chamber.
4 September-October 2014
In This Issue
There’s A Revolution Going On:
Shop Till You Drop? In Malaysia that
is certainly possible what with the
Cover Story
proliferation of retail malls around the
captial and beyond. Yet things are
changing. Malls are becoming lifestyle
venues where people head
for leisure and entertainment while
retail is increasingly moving online.
Our feature section has more.
Turn to Page 15.
■ First Lines ................................................. 3
■ Hot Happenings ........................................ 6
■ In Memoriam ............................................. 8
Simon Featherstone, CMG
September-October 2014
■ Market Insight ............................................ 9
Where Are UK Interest Rates Heading?
By Simon Peck, UK Rates Research At RBS
■ Report Back............................................. 10
> Inspiring Young People:
An Afternoon with YB Khairy Jamaluddin,
Minister of Youth & Sports
> High-Speed Networking With DHL
■ Cover Story ............................................. 15
■ Meet Our New Members ....................... 30
RETAIL: There’s a Revolution Going On
■ News From Our Members ..................... 32
■ In The Spotlight ........................................ 34
> Centred On Excellence - Gleneagles KL
> Getting On Board - Alice Smith School
> On The Move With Allied Pickfords
■ Giving Back .............................................. 38
Local Charities Receive Boost From
10th Annual Charity Rugby Dinner
INNOVATION: It’s everywhere we look. In business. In communities.
In our personal lives. But what voice do innovators have? Do their
BMCC Magazine: innovations reach the right audience? How can we use innovation in a
November-December smarter way to achieve more? Does your company have a good story
to tell? Get in touch! We want to hear from you!
Innovation Is Key
Sponsorship and advertisement opportunities available!
Deadline Imminent: Contact: 03 2163 1784 or editor@bmcc.org.my
September-October 2014 5
Hot Happenings
October
Thurs 2nd BMCC Members Networking
Golf In The City @ Mandarin Oriental KL
6.00pm-8.00pm
Informal evening for members and
guests to try ou the Àrst class indoor golf
New Dates facilities in the heart of the city. Only
RM50 per person inclusive refreshment.
Thurs 9th 4-Chamber VIP Luncheon NEW
For Your Diary Joint event with MGCC, MFCCI & MDBC
12.00pm-2.30pm - Renaissance Hotel KL
Economic Outlook of Malaysia
Guest Speaker:
YB Senator Dato’ Sri Abdul Wahid Bin Omar
Minister in Prime Minister’s Department
See opposite for details
Sat 18th Great British Ball
Shangri-la Hotel Kuala Lumpur
See opposite for details
Tues 21st Leo Sayer - LIVE IN KL!
8.00pm - KL Convention Centre
Tickets: www.klccconventoncentre.com
TBC BMCC Power Lunch Series:
Inspring SMEs
With Standard Chartered Bank
11.30am-2.30pm - Shook@Starhill Gallery
Panel of inspiring Business Leaders
including: Antoine Bakhache of TrueÀtt &
Hill, Pat Liew of British India and Soo Shea
Pin of Anya Hindmarch.
Call BMCC for more details
November
Sun 2nd BMCC Annual Golf Scramble
12 noon onwards - Venue TBC
Join us for a competitive but fun outing
at this signature BMCC event and see if
anyone can score a hole in one! Texas
Scramble format followed by BBQ Supper.
Call the BMCC OfÀce to book!
Weds 5th- BMCC Delegation Tour To Sarawak NEW
Sat 8th The second in the BMCC Trade Delegation
Series after the very successful tour to
Iskandar. Places limited.
Table Book
BMCC Coffee See opposite for details
Fri 14th- Licence To Thrill - A Bond Concert
Sun 16th Panggung Sari, Istana Budaya
See opposite for details
A unique compilation, spanning 120 pages, of
bilateral stories, historical images, interesting
anecdotes and quirky customs. A celebration of December
the achievements that have come about as a Fri 4th BMCC Annual Corporate Christmas Lunch
result of the long relationship between Britain
The hallmark BMCC event to close out the
and Malaysia. Published in conjunction with our year. Follow us on Facebook or Twiter for
50th Anniversary celebrations. more details.
Price: RM180 (w/o slipcase) RM210 (with Limited
Edition slipcase) Discounts available for bulk purchases.
Contact Andre at BMCC to order your copies.
Tel: +603 2163 1784 Email: andre@bmcc.org.my
6 September-October 2014
Hot Happenings
BMCC Delegation Tour to Sarawak
5th-8th November 2014
UNIQUE OPPORTUNITY TO NETWORK WITH
LEADING INDUSTRIALISTS OF SARAWAK
Jointly organised with
4-Chamber HIGHLIGHTS: Bintulu Development
VIP Luncheon • Close-up of the emerging Authority (BDA), Dayak
Chamber of Commerce
Sarawak Corridor of Re-
Economic Outlook newable Energy (SCORE)
and Industry (DCCI), and
Of Malaysia Sarawak Chamber of
Project by BDA
Commerce and Industry
Thursday 9th October 2014
• Networking with DCCI (SCCI).
12.00pm–2.30pm
Renaissance Hotel Kuala Lumpur • Dinner with Sarawak Chief Contact BMCC OfÀce
Minister Tan Sri Datuk now to book. Places
Keynote Address:
Amar Haji Adenan Bin limited
YB Senator Dato’ Sri Abdul Wahid Bin Omar
Haji Satem at the SCCI
Minister in the Prime Minister’s Department
63rd Anniversary Gala.
Organised by:
Malaysian-German Chamber of Commerce &
Industry (MGCC), Malaysian-French Cham-
Licence
ber of Commerce & Industry (MFCCI) and LimeLight Entertainment presents
Malaysian Dutch Business Council (MDBC) in
conjunction with BMCC.
Contact andre@bmcc.org.my for bookings
To Thrill
ABondConcert
FeaturingDavid Phantom
/ Simon / Jaclyn Salamiah Nikki
Victor/ Hassan / Palikat
of We Will Rock You
The Opera Phantom of
ShannonMiss
Les Misérables
Saigon Bailey The Opera
Les Misérables
14–16 November 2014
Ticket starts from RM78 via airasiaredtix.com / Istana Budaya, Kuala Lumpur / 3pm Sat & Sun / 8.30pm Fri & Sat
Ticketing Hotline +603 8775 4666 / Partnerships & Corporate Packages +603 6207 9566
CELEBRATING THE MUSIC OF THE WORLD’S MOST LOVED SECRET AGENT
Official Broadcaster
Official Venue
British Malaysian Chamber of Commerce members enjoy 10% off stall tickets.
Please use BONDASSOC promo code for online booking.
September-October 2014 7
In Memoriam
A GREAT
Ambassador
He was also an important player in BMCC’s A latecomer to the world of Twitter, he
pitch to be appointed as one of the key used this platform to give his followers a
markets in the UK Government’s Overseas unique window onto the world of interna-
Business Network Initiative, supporting and tional diplomacy along with sharp insights
guiding us through the maze of procedures on football.
involved. The Initiative has since taken
BMCC onto the international stage. Just before he left Malaysia to return home
to spend time with family and friends, he
One of the many milestones he helped said, “For Gail and I, our departure this
make happen was the visit to Malaysia by week after three and a half years in Malay-
their Royal Highnesses William and Kate – sia will leave us many happy memories. We
Simon Featherstone, CMG
and one of his own personal highlights. This have had a wonderful time both personally
British High Commissioner more than anything helped raise the proÀle and professionally and will miss many things
to Malaysia & Patron of BMCC of Britain here and of Malaysia back in the about this stunning country – not least the
UK, out in the community. fantastic people that we have met.”
2010-2014
At our Gala Dinner in March, he delivered Our deepest condolences go out to his wife
the keynote message from Prime Minister Gail, his family and all his many friends.
Cameron, a message which Simon him-
A
t the end of August, the business self had helped obtain. Who would have Simon. A good man. A GREAT ambassador.
community in Malaysia was left reel- thought that was the last time many of us Gone too soon. May he rest in peace.
ing in shock at the very sad news that would see him?
Simon Featherstone, our High Commission-
er and co-Patron had passed away. An Oxford man, Simon joined
the Foreign & Commonwealth
The literally hundreds of messages that OfÀce in 1980. During the
were left on the special condolence book second half of the 90’s, he
set up in his memory are a poignant remind- served as Consul General
er of the number of lives he touched and in Shanghai (1994-96) and Politi-
so many different circles. From top politi- cal and Economic Counsellor
cians, to business leaders to football fans. Beijing during the Hong Kong
And not just in Malaysia – across the world. handover (1996-98). From
2004–08, he was British am-
When Simon Àrst took up his post here some
bassador to Switzerland and
four years ago, he very quickly and willingly
non-resident ambassador to
agreed to become our co-Patron. Over the
Liechtenstein and the Prime
next three and a half years, he was closely
Minister's International Rep-
involved with the BMCC across many of our
resentative on Energy Issues
activities and events. He was hugely instru-
in 2008.
mental in putting Britain on the map here
and doing the same for Malaysia overseas. In 2009, he became UK direc-
tor for the 2010 Shanghai Expo where the
He was single-minded in his mission to im-
UK pavilion won the award for best pavil-
prove the relationship between the UK and
ion design.
Malaysia and helped pull off the major coup
of getting a British Prime Minister – David He was appointed Companion of the Or-
Cameron - to visit here after a near 20-year der of St Michael & St George (CMG) in
dearth of such visits. That was the start- the New Year Honours of 2011.
ing point for a concerted campaign to help
boost trade between our two countries. Simon was a unique individual whose
sharp intellect and keen interest in
The acquisition of the iconic Battersea Pow- all around him were matched in equal
er Station site and large-scale investments measure by his quiet humility on one
in Malaysia by British companies like Weir end of the scale and a burning passion
Group, Smiths Group, BT and Dyson have for his beloved football team on the
been clear evidence of this drive. other.
8 September-October 2014
Market Insight
On The Move?
UK Interest Rates
By Simon Peck, UK Rates Research At RBS
The biggest question facing sterling rates markets is no longer Fast Facts
‘if’ or ‘when’ the Bank of England will hike interest rates, but
Rates should level off at
how high they will go over the next two or three years.
around 2.5 per cent in 2 or 3
years
F
ollowing the hawkish tone of Governor At this juncture, I think 2.50 per cent is a
Mark Carney’s Mansion House speech very reasonable estimate as to where the
in June, the market has more or less neutral level of bank rate actually is and I The sooner the Àrst hike the
made up its mind on the Bank’s Àrst move: certainly expect the Bank to continue push-
the base rate will increase from 0.5 per ing its message of “limited and gradual” greater the chance of a lower
cent later this year. increases in rates. neutral rate
The short-term money markets are cur- Britain’s households are still mired in debt –
rently pricing in an 80 per cent chance of running at 139 per cent of income as of the BoE will keep pushing ‘limited
a 25 basis point hike in November. That ex- last quarter of 2013, according to the OfÀce
pectation is already having a tangible price for National Statistics. and gradual’ message while
impact. Sterling has risen to a 6-year high
They remain especially vulnerable to
households mired in debt
against the US dollar in the belief the Bank
will be the Àrst major central bank to raise changes in Áoating rates. Figures from the
policy rates. Council of Mortgage Lenders show 65 per Market scepticism after earlier
cent of mortgages are variable, rather than
That means the timing of the Àrst rise is Àxed. experience of guidance is a
not the focus it once was. It is the Mon- danger for BoE
etary Policy Committee’s thinking on where Combined with prospects for subdued
rates should eventually settle – the point at growth in wages, households are likely to
which they neither stimulate nor restrain struggle far more after each rate hike in As Martin Weale, a fellow MPC member,said
economic growth – that will have a far this cycle than during equivalent periods of in June, “the policy of raising bank rate
greater impact on markets, businesses and past tightening. gradually does imply that the Àrst rise
households in the next few years. needs to come sooner than would otherwise
Our economists estimate interest rates
be the case”.
would only have to rise by 150 or 200 basis
“The danger for the Bank will points before debt-servicing costs return to In my view, the market is entirely justiÀed
come if the market fails to buy pre-crisis levels. in expecting an earlier move. Economists
have increasingly questioned the appro-
into the ‘gradual and limited’ That means that where in the past, rate
priateness of emergency monetary policy
rises averaged around 34 basis points per
narrative.” quarter, this time the market is expect-
given the extraordinary performance of the
labour market and sustained momentum
ing only one 25 basis point rate hike every
Since the Bank’s foundation 320 years ago, behind the economic recovery.
three months.
interest rates have averaged 4.8 per cent.
The danger for the Bank will come if the
However as Carney has conceded, there are The timing of the Àrst rate hike still has
market fails to buy into the ‘gradual
several reasons to believe the new normal relevance, however. MPC member Ian Mc-
and limited’ narrative. Memories of the
will be “materially lower”. Cafferty has said that once the Bank starts
Àrst phase of guidance – when the Bank
to normalise policy, it will be “critically
That is particularly the case given the econ- “achieved” its unemployment threshold
important that rises in bank rate are deliv-
omy’s vulnerability to higher rates after more than two years ahead of its own fore-
ered, as far as we are able, at only a mod-
years of cheap borrowing. cast - are fresh in the mind.
est, gradual pace”. The sooner the Bank be-
In a recent RBS survey, almost 80 per cent gins the rate hiking process the more likely Debate about a lower neutral rate is rightly
of investors said they expected policy rates it is to deliver on a lower neutral rate level moving to the forefront of policy discus-
to plateau between 2 and 3.99 per cent. Al- and reinforce market conÀdence that it can sion. Now the Bank must hope markets ac-
most half thought rates would remain under do so. cept its rhetoric at face value and are not
3 per cent. once bitten, twice shy.
September-October 2014 9
Report Back
Networking
At SPEED!
C
ould you sell your business in 60 seconds? Well that was all the time al-
lowed for participants at the latest BMCC Speed Networking event to
make their pitch! Organised in conjunction with Annual Gold Sponsor
DHL
DH and event partner Expatriate Lifestyle, the well-attended event, held at
the
th InterContinental Hotel, saw some 60 members and guests arrive to pitch
their
th business. A mixed crowd from different industries included representa-
tives
ti from Etihad Airways, Archer Bahari, Invest KL, Axis REIT, McCann Erik-
son,
s Milestone Production and many more.
Arriving
Ar early, some guests tucked into
a nutritious breakfast while others
began
be the networking process straight
away.
aw Then the event proper got un-
derway
de with Andrew Diamond, BMCC
Board
B Director, once again assuming
the
t role of Chief Controller, armed
with
w stopwatch and whistle to make
sure
s that everyone kept to time.
This highly popu-
lar event format
enabled
ena guests to
make
ma contact with
a large number of
business
bu people in
quick-À
q re time.
Keep
K a look out
for
f the next BMCC
Speed Network-
ing and get your
pitch ready!
10 September-October 2014Report Back September-October 2014
Report Back
Inspiring
YOUNG
People
T
he crowd that arrived at Publika for maintain a good work-life balance, and en-
the recent BMCC INSPIRE: You Are suring Ànancial independence. After some
The Future celebration were met introductory insights from BMCC Chairman
with a carnival-like atmosphere and lots Dato’ Larry Gan around the themes of the
of people dressed in very bright pink. The afternoon, Guest of Honour YB Khairy Ja-
occasion was the latest in the series of IN- maluddin took to the stage to address the
SPIRE events organised by BMCC to reach audience.
out to different segments of the business
community - in this case, young people. Fresh from the launch of Fit Malaysia a few
Designed to address the current opportuni- days earlier, the Minister acknowledged,
“Malaysians love sport, but we are not a absolutely have to take action. Aside from
ties and issues faced by young profession-
sporting nation. We all love to sit and watch the physical effect on our young people,
als, the event highlighted the importance
the matches on TV – whether it’s foot- if these conditions are allowed to esca-
of getting Àt and staying healthy, how to
ball, badminton or late further, the cost of
squash - chipping in healthcare will far out-
our comments but weigh the cost of get-
for many it stops ting the nation moving.
there. The aim of Fit Malaysia
is to get more Malaysians
Obesity, diabetes walking, jogging, run-
and heart disease ning, biking – whatever
are rampant in our it takes to encourage a
society. It will re- more active lifestyle.”
quire signiÀcant
investment to The Minister later took
achieve what we time to visit the various
need to do but we booths around the event.
12 September-October 2014Cover Story
EXHIBITORS
British High Commission:
GREAT Retail, Chevening
Scholarships and UK
Malaysia Alumni
Team TIMEdotcom Triathlon
My Sports: online sports
retail hub
iM4U
Azlan Rudy Malik COO of Dr Nik Halmey Nik Zainal Nikki Palikat Award-winning
Gleneagles KL: offering
IM4U, drummer and former Cardiologist Gleneagles KL songstress due to appear
posture check and
IBM employee, spoke about who spoke about how we in the upcoming Licence
ambulance preview
the key issues facing young are neglecting our health To Thrill, the James Bond
people today such as obtain- and emphasised the impor- Musical, sang a couple of One Two Juice: a social
ing the right guidance and tance of a good work-life numbers from this eagerly enterprise project by
career advice, bridging the balance, nutritious diet and awaited musical treat, Sky- Selangor Dredging Berhad
generation gap and achiev- regular exercise to help fall and Die Another Day.
ing work-life balance. maintain a healthy heart.
Limelight: promoting
Licence To Thrill
Steve Lumley Triathlete, Wan Muhammad Syazwan
Ironman, personal trainer ZulkiÁi Senior Associate,
and superÀt guy in pink. Transaction Advisory Ser-
Set up Team TIMEdotcom vices EY Malaysia and repre-
Triathlon team in Malaysia. senting Association Of Char-
Trained Jodie Stimpson, tered CertiÀed Accountants
who recently won Gold for [ACCA], who busted a few
Triathlon at the Common- myths about accountants
wealth Games in Glasgow. and accountancy.
September-October 2014 13September-October 2014
Cover Story
To the untrained eye, shopping would appear
to be the national pastime in Malaysia,
second only to food. The proliferation of
retail malls across the capital and beyond,
each one claiming to be bigger, bolder,
better than the last, represents a developer’s
dream. And to some operators it means
new ways to reach more people. But is this
untrammelled expansion sustainable? How
eco-friendly are these huge edifices with
what must be a massive carbon footprint?
And is retail finally moving online? We
look at the evolution of a more integrated
lifestyle experience and how retailers are
embracing the power of digital to reach their
target markets. Turn the page to read more.
R e t ai l
l u ti o n
Revo
September-October
September-October2014
2014 15Cover Story
Shopping is GREAT
F
ollowing its enormous success last year, The grand prize of a London Shopping Trip
the GREAT Retail Campaign returns with shopping vouchers worth more than
“The 2013 Campaign
once again to Malaysia’s malls. Last £1,000 was a big draw card with many of included a six-week
year over 100 stores across Malaysia were the participating stores reporting double
involved with 28 UK retail brands participat- digit sales growth as a result. Over 17,000 shopping contest which
ing. The 2013 Campaign included a six-week shoppers took part, with many making mul-
shopping contest which attracted 35,000 tiple purchases in order to submit multiple attracted 35,000 entries,
entries. And with each entry requiring the entries to the contest.
shopper to spend RM250 in a UK-brand store, generating over RM7.5
generated over RM7.5 million in sales. Extended 2014 Campaign
The 2014 GREAT Retail Contest runs for million in sales.”
eight weeks from 18th September to 15th
November, ending on the Ànal day of KL
GREAT Fashion Weekend. Some 39 UK retail brands The concept of the show is about taking
BriƟsh Brands in more than 200 stores are participating
this year including some new UK brands
12 contestants from across Asia and trans-
forming them from ‘ordinary’ to ‘extraordi-
that have recently entered the Malaysian nary’, by building their Àtness, their fash-
Accessorize - Ben Sherman market [see panel]. ion sense and their conÀdence. Each week
the contestants have to complete a Àtness
- BHS - Boxfresh - Burtons Alison Collingridge, Prosperity Promotion and a fashion challenge with the weakest
Manager at UKTI, says, “In addition to all
Menswear - Cath Kidston the fantastic support we have received
being eliminated.
- Clarks - Debenhams - from the participating stores, once again As a result of GREAT’s sponsorship, as well
we are very grateful that the BMCC and the as Fitness First, over 20 UK brands will be
Dorothy Perkins - FitFlop - British Council have come on board as part- showcased on the show including Clarks,
ners, to provide their expertise, contacts Debenhams, Reebok, STORM London, Boots
French Sole - Hamleys - and networks to further ensure the Cam- No. 7 makeup, Soltan, TONI&GUY, MINI and
Harrods - Jo Malone London paign’s success.” British Airways.
- Joseph & Joseph - Going Regional ‘Fit For Fashion’ goes live on Fox Star World
Due to the success of last year’s campaign on 16th October at 9.40pm and in Malaysia
Kitchen CraŌ - Laura Ashley - in Malaysia, this year the GREAT Retail cam- the TV Show will also air on NTV7.
paign is going regional with GREAT Shopping
Lyle & ScoƩ - M&S - MINI - Contests also being held in Singapore, Thai-
For more on Fit For Fashion:
land, Indonesia, Philippines, Vietnam, India http://Àtforfashion.tv/
Miss Selfridge - Modalu www.facebook.com/FitForFashionTV
and Japan. And for the Àrst time the GREAT
ENGLAND - Morphy Richards campaign will also be hitting the TV screen. https://twitter.com/FitForFashionTV
- Neal’s Yard - Outback - Alison explains. “In December 2013, just af- KL Fashion Weekend
ter our GREAT Retail campaign had ended, 14th-16th November
Radley - Reebok - we were approached by UK company Fit- Nine of the episodes of the ‘Fit For Fashion’
ness First with a proposition to sponsor a have now been Àlmed in the beautifull set-
Royal Albert - Royal Doulton ting of the YTL Tanjung Jara Resort on the
new reality TV show ‘Fit For Fashion’ that
- STORM London - Superdry - would be broadcast across Asia and the Mid- east coast of Peninsular Malaysia.
dle East to an audience of over 450 million.
The grand Ànale, when the three Ànalists
TM Lewin - Ted Baker -
Fitness First was sponsoring the ‘Fitness’ face their biggest challenge to determine
TONI&GUY - TOPMAN element of the show as part of its inter- who will win the US$100,000 cash prize,
national rebranding and wanted GREAT to will take part courtesy of Tourism Malaysia,
- TOPSHOP - Wallis - sponsor the ‘Fashion’ element to showcase during KL Fashion Weekend at 1 Utama. The
event will feature British fashion brands
Warehouse - Wedgwood the best of British fashion as well as other
exciting British brands.” alongside Malaysian fashion brands.
16 September-October 2014Cover Story
LONDON
Has Landed
N
ewens Tea House Inc. worldwide own-
ers of the ‘Newens Tea House‘ brand
has signed up its Àrst international
franchise territory licence with BMCC Mem-
ber Autodome Sdn Bhd. The deal gives Au-
todome the sole and exclusive licence to
operate the Newens Tea House brand in
Malaysia.
Operations will begin with the opening of a
Newens in Kuala Lumpur’s upscale Starhill
Gallery enabling discerning clientele to en-
Fabulous Prizes joy a quintessential English experience in
between visiting British Crown Jewellers
Grand Prize: Garrard’s, or having a haircut at Mayfair’s
London Shopping Trip TrueÀtt & Hill.
Sponsored by British Airways, Holiday Newens, the world’s only makers of English
Villa, Standard Chartered and M&S teatime classic ‘Maids of Honour’ has been
in the bakery business for the best part of
Plus: two centuries from its traditional home in
West London.
• Debenhams RM2,5000 voucher
Tasty treats include light and airy scones,
• Modalu ENGLAND designer rich and traditional pies, quiches and sweet-
handbag meats, exquisite Ànger sandwiches, dreamy
fresh cream delights and classics cakes and
• MINI Weekend Drive
buns are all served with an array of delicate
• Fitness First gym memberships teas, refreshing infusions, drinking choco-
lates and coffees.
• Reebok RM1,000 vouchers
And for those looking to experience a taste
• STORM London watches
of what it was like to be King of England
• Radley RM1,000 vouchers Àve hundred years ago, there’s always the
very special ‘Maids of Honour’ [pictured],
• Superdry RM1,000 voucher
a personal favourite of the larger than life
• TM Lewin gift sets monarch that was Henry VIII of England.
Plus! Prizes for over 200 runners-up of Newens will be offering a number of unique
and exclusive English themed lunches, sup-
GREAT-branded MINI cufÁinks and
pers and of course traditional English After-
STORM London vouchers, with every noon Tea and morning coffee experiences
participating store having a winner. all of which will be available seven days a
Shop. Share. Win week in Newens’ beautiful Art Deco inspired
premises providing a calm and tranquil en-
Clozette has come on board once vironment.
again as the digital partner for the
GREAT Campaign providing Ma-
laysian shoppers with the chance GREAT Brand Ambassador
of winning vouchers and other priz- GREAT Brand Ambassador Dame
Zandra Rhodes [above] is also ex-
es in the ‘Shop Share Win’ contest. pected to return to KL to support
the campaign. As well as being a
Participants simply need to upload celebrity guest in the Ànal episode
a photo on www.clozette.co/great of the ‘Fit For Fashion’ TV show,
she will also be launching her new
of the British products they have
collection in collaboration with
purchased along with the brand Karyaneka at KL Fashion Weekend.
name and price plus the contest Her KL Alta Moda fashion show will
take place at the National Visual
hashtag #shopgbmy
Arts Gallery.
September-October 2014 13
11
23
17Cover Story
BAGS
Of Style BIG
On
Anya Hindmarch, MBE, Founder
of her eponymous brand of
luxury handbags, is also UK
Trade Ambassador. In this
Design
article, extracted from BMCC’s
50th Anniversary Coffee Table
Book Jolly Good Lah, she talks
about inspiration, hard work
and promoting talent.
T
wenty years ago, two architects
You were appointed as a British How easy or difÀcult is it to from the UK teamed up to set
Trade Ambassador in 2011. What champion UK business overseas? about capturing some of the new
were your initial thoughts on this? I think it is relatively easy given that peo- projects that were on the horizon in
I was pleased that the British Government ple respect the UK for its innovation in Malaysia at the time. From small begin-
was putting so much energy behind trade products and services. There’s also the nings in the early days, Martin Haeger
and exports and using all the assets it has convenience of an easy time zone [mid- and James Lindsay have since built up
avaialable to achieve this. way betwen the East and the West] and a business to form HL Architecture, a
its safe legal infrastructure. successful multi-disciplinary Àrm which
What have your visits to Malaysia is currently handling some of the land-
revealed to date? In the tough world of luxury mark projects around the country and
Malaysia is a market that has changed dra- fashion, how do you keep coming beyond.
matically in the ten years I have known it. up with your inspiration for such
South East Asia generally is a buzzword at creative and innovative ideas? The Àrst big project for the Áedgling
the moment and you can feel the energy Ideas for me are the easier part. A thou- Àrm was the design of Ampang Point,
in Malaysia. It is exciting to see the mar- sand things and people inspire me. I am the Àrst retail mall of its kind at the
ket develop and the ties with the UK are obsessed with architecture, art and eve- time. Operating out of a small ofÀce
particularly strong. rything around me. I can be inspired by nearby, the duo worked to establish a
the smallest, unexpected detail! name for themselves, initially in inte-
The Anya Hindmarch brand was rior design.
Àrst introduced to Malaysia ten How do you ensure that quality is
years ago. How has it been so far? maintained down to the last detail? In the late 90’s, they formed a joint
venture with an Australian retail group
Incredibly exciting. The work hasn’t Craftsmanship is integral to the Anya
to expand capacity. Seven years ago,
Ànished yet – we have a lot more up our Hindmarch brand and part of our DNA.
a local architect came on board as
sleeve! The leathers we use have been made es-
the third member of the management
pecially for us in the world’s best tanner-
team, which opened up the scope for
ies, while exotic skins are hand-dyed in
HL to undertake architectural work.
wonderful colours to Àt our collections.
We have craftsmen on site in our New York Today, the Àrm employs some 80 people
and London stores. in a downtown KL ofÀce with an em-
ployee roll-call that reads like the Unit-
How can design talent be better
ed Nations. “There are 12 different na-
promoted and exported?
tionalities on board,” says Martin. “This
There is such an incredible pool of talent gives us a very diverse outlook and ena-
in the UK and the British Fashion Council bles us to bring different perspectives
has and continues to do a fantastic job and skills sets to every project.”
helping to mentor the next generation.
These skills sets now encompass ar-
What advice can you provide for chitecture, strategic planning, interior
fellow entrepreneurs trying to design and identity. Over the years,
grow successful businesses? the Àrm has worked with all the big de-
You make mistakes every day! I still do. velopers in Malaysia including Low Yat,
You need to turn them to your advantage YTL, Tan & Tan, IGB and more. The huge
and learn from them. wave of urban and retail development
18 September-October 2014Cover Story
that has been happening in more recent
times has seen the team win work on the
majority of the current projects. These
range from boutique neighbourhood de-
velopments to satellite city malls right
up to the enormous integrated complex-
es that are being driven by some of the
major developers.
Empire Group for example is developing
Empire City, a vast project that will com-
prise some 3 million sq feet of space.
Projects for IOI, WCT and CapitaLand
are of a similar scale. “There is huge de-
mand from most developers to maximise completely revamped Royal Selangor
the plot ratios. Aside from that trends Visitors’ Centre. Individual brand out-
are changing. These developments are lets such as Fitness First and Àve Louis
becoming lifestyle venues where people Vuitton stores in KL and Singapore are
go for more than just shopping so there further strings to its bow.
are other features incorporated besides
retail,” says Martin. For some clients, the trend is thank-
fully moving towards incorporating a
Projects such as OUG Mall, Tropicana full community experience with natural
City, Paradigm, NuSentral and Gurney environments worked into the overall
Paragon in Penang [below] are all part concepts. As such HL has worked on
of the portfolio. Ativo and Eco Setia Mall [right], at op-
posite ends of the scale in terms of size
A substantial body of work on refurbish-
but at least with green spaces.
ment of existing buildings is also part
of the track record. These include the Other assignments include the Gateway
facelift of the 30-year old Nestle build- at KLIA2 where HL was asked to create
ing in PJ and on a very different scale the retail experience at the new air
the refurbishment of UE3 which includ- transport hub. At Subang Skypark, the
ed the integration of the Vivatel hotel team were involved in the new look of
property [above right]. Low Yat City, the the old terminal building.
Weld and ECM Libra building are others
which have received the refresh treat- In addition to its extensive client list in
Aside from building up the practice with his
ment courtesy of HL. Malaysia, HL has also cast its nets fur-
business partners, since Àrst arriving in Ma-
ther aÀeld, bringing work home to the
laysia, Martin has invested time in obtaining
The reworking of Starhill Gallery is also KL ofÀce for clients in Thailand, Philip-
his private pilot’s licence. This enables him
the work of this diverse team as is the pines, China and Fiji.
to visit development sites by air and capture
stunning bird’s eye views of the locations,
much to the surprise of his clients!
For someone who was originally intending to
head for Australia but never made it, he’s
turned an exploratory trip to Malaysia into a
pretty successful outing!
www.hlarchitecture.net
“While many developers have a
clear idea of what they want, as
architects and designers, we are
able to a certain extent inÁu-
ence the style of a building or
development and incorporate
user-friendly features.”
September-October 2014 19Cover Story
BRAND Essence
I
t is 20 years since BritishIndia Àrst made ways going to be an evolutionary process.
its debut on the local retail scene, caus- We aim to enrich what we have already ac-
ing a stir with its cheeky advertising and complished and will always think of ways to
an even bigger impact with its clothing. make it better.
Despite the name, BritishIndia is an en- Over time, we have reÀned cuts and tech-
tirely homegrown brand, founded by Malay- nology has brought changes to production
sian entrepreneur Pat Liew. Over the last methods. Some of our items have been
two decades, the brand has lived through perfected over the course of 20 years. Our
two economic downturns but has endured two-way stretch pants for example. Or our
largely due to one thing. Quality, quality T-shirts for men which we have constantly
and quality. sought to make more comfortable, cooling.
Three years ago, Rhoda Yap – the founder’s What role does location play in the suc-
niece - was appointed as CEO, accepting cess or otherwise of an outlet? How do “The brand is centred on
the challenge to take the company to the you select which retail development to effortless elegance and
next level. Her credentials are impressive. locate your stores?
A lawyer, and an MBA graduate of Cornell comfort. Quality is at the
Fashion branding is all about location, loca-
University, she worked at JP Morgan Invest-
tion, location. We look at the type of clien- core of all our clothing.”
ment Bank and then at McKinsey & Co in the
tele the landlord wishes to attract, at the
US focusing on large scale transformational
tenancy mix and the tenant neighbourhood, them born out of a desire to provide cloth-
efforts for Fortune 100 clients, including
then balance this against existing locations. ing for a particular lifestyle. We have six
retailers and Ànancial institutions.
seasons in a year so our design and produc-
In Malaysia, we have stores in prime loca-
We met up with her at the BritishIndia de- tion teams here in Malaysia are kept very,
tions such as KLCC Suria, Pavilion, Bangsar,
sign and distribution centre in Kota Daman- very busy!
The Curve and Gurney Plaza. In Singapore
sara to Ànd out more.
we have stores located at Singapore’s Raf- How do you ensure that the quality of the
BritishIndia was one of the Àrst quality Áes Hotel and Marina Bay Sands along with design comes through in the Ànished gar-
clothing retailers to break onto the local other foreign names. Those locations speak ments?
scene, one that has become much more volumes about our standard and quality of
All premium brands struggle with this, es-
crowded. What have been the key factors the merchandise. BritishIndia clientele is a
pecially when production is manufactured
for sustaining the business since then? mixed bag of tourists and locals.
overseas. We have developed long-term
BritishIndia was conceived as a premium The number of lines in the collection has working relationships with our vendors and
tropical lifestyle brand offering quality ap- steadily expanded. Where does the inspi- over time have trained and monitored them
parel designed for the tropics. In reality ration come from? into ensuring BritishIndia standards are
there are only a handful of premium tropi- maintained.
Our designers – around 60 to 70 in total -
cal brands. Our goal is to create effortless
draw their inspiration from various sources Every season our QC team visits to ensure
and elegant clothing.
around the world and from listening to our production is up to par. We also spend a
We match the best base fabric that we customers. When we Àrst started out we large amount of time researching the lat-
can possibly Ànd for example Italian and had two lines – Traveller and Classic. Then est fabrication methods and techniques to
Irish linens, Supima cotton, with enduring the Yoga line was added, followed by the ensure our products are continuously up-
values and superior workmanship. It is al- Adventurer and Equestrian lines – all of dated.
20 September-October 2014Cover Story
What was behind the decision to move into Home Ac-
cessories/Furnishing?
Our stores were originally crafted to resemble homes as
a setting for our clothing. Customers loved the look we
created and wanted to buy the items. That’s how the
Home line started. Our creative team does the buying
and sources mostly from India.
You currently have a presence in Malaysia, Singapore,
Thailand and Philippines. What are the plans for fu-
ture expansion?
In terms of geographical expansion we are targeting ma-
jor cities with a strong retail identity across the tropical
zone. We are actively seeking partners to achieve this
growth.
In terms of multi-channel expansion, we have just suc-
cessfully migrated to a new SAP infrastructure. Now we
have all the systems in place, we will be looking at add-
ing e-commerce.
You have been on board since 2011. What challenges
have you encountered?
One of the challenges is adapting Àrst world manage-
ment theory and tools to new economies. Also in con-
sulting, 80 percent of the time is spent thinking of the
solution and only 20 percent on execution. It’s com-
pletely the reverse in our business, in fact the gap is
even bigger – more like 90 percent on execution.
Please tell us more about White Elephant.
White Elephant is a joint CSR project with our landlord
at Publika. They provide the space and we provide the
merchandise – mostly from our sample batches - all at
fantastic prices. The proceeds will go to charity. It is our
way of formalising our giving back efforts.
As retail trends in Asia continue to evolve, one thing
looks certain. BritishIndia is on course to attract even
stronger brand following and additional market share.
www.britishindia.com
September-October 2014 21Cover Story
Migrating ONLINE
In tandem with the proliferation of new shopping malls around Malaysia,
another trend is slowly gaining momentum. The migration to online
retail. Qusai Sarraf, CEO of international multichannel experts Ivis
Group, provides some insights on what’s happening in this space.
According to Euromonitor research Since setting up in Malaysia seven Marketplaces have always been attrac-
conducted in 2011, less than two years ago, what are the main devel- tive as they offer a shorter time to market
percent of retail in Malaysia will be opments you have witnessed? but there are deÀnitely drawbacks from a
conducted online by 2016. What is branding perspective so we would advocate
Online has grown slowly in Malaysia. To
your comment on this? using both - there is deÀnitely a place for
prove it could work as a business model, we
both, as Tesco illustrates. There is hardly
With all that has happened in Malaysia in even went as far as launching our own site
any retailer that wouldn not derive beneÀt
the past 12-18 months together with an- in 2009 selling hampers and gifts online but
from going online. In the UK, the market is
ticipated growth over the next two years, it was too early for the market.
more mature so even Co-Operative funeral
this would appear to be a rather modest
Recent developments include Rocket Inter- services are online!
estimate now. This forecast probably stems
net, one of the world's largest e-commerce
from the rather outdated view that Malay- What hurdles do most organisations
focused venture capital Àrms, investing in
sia is not ready for online retail. face when migrating to online?
Malaysia with its Zalora fashion market-
AirAsia is a prime example which disproves place. Whereas AirAsia had a strong offer- Online retail needs to be considered as an
this theory. They are a hugely successful ing and waited for consumers to Ànd them, integral part of a business and not a bit of
and purely online business which shows that Zalora is trying to create a market and is e-commerce added on the side. Companies
if you have a successful business model peo- spending a lot of money on attracting con- need to move beyond their comfort zone
ple will Áock to the site. sumers to its site. Rakuten has been a more and have the conÀdence and self-belief to
conservative investment by comparison but think bigger and see how both online retail
“Online retail needs to be it is already gaining traction. and the physical store can be transformed
and integrated within their business.
considered as an integral Another development has been the number
of attempts by various Malaysian govern- Retail expertise in Malaysia is hard to Ànd
part of a business and not ment agencies to kickstart online retail. and there has generally been a low level of
They’ve run into trouble mainly because it investment in skills. Online, this is not an
just a bit of e-commerce issue and the gap can be overcome through
was perceived as a purely technical issue or
added on the side.” seen from an SME perspective and the over- joint ventures with international retailers
all, holistic view has been ignored. which retailers need to consider.
Malaysian consumers are waiting for retail-
There’s a lot of fear and uncertainty among With yet more retail malls launching
ers to take online seriously and develop val-
retailers about e-commerce, so it’s great in Malaysia, how does this impact on
ue propositions of interest. Many retailers
to work with our customer Mydin. They are the potential for online retail?
and brands are still cautious for a number of
reasons: credit card fraud; they think their visionary in terms of where they want to go
Retail is changing in Malaysia as in the
products aren’t suitable because people with online retail in Malaysia.
UK. Malls will be less about shopping for
prefer to touch, feel and try on; they con- Tesco.com entering Malaysia also has to be goods and more about a lifestyle experi-
sider shopping to be a social activity in air- a good thing in terms of raising standards ence. They will be places to socialise, have
conditioned malls; or they fear that online and demonstrating how a successful online a meal, enjoy spa treatments and provide
retail will cannibalise their business. business can be run in this market. play activities for kids as well as a place
to connect with the brands you like. The
Experience shows that these concerns are In your view, which sectors could physical store will need to be part of the
outdated and somewhat disrespectful to be doing more to reap the beneÀts brand experience rather than the brand ex-
the increasing sophistication of consumers. from online retail? perience in its entirety. More transactions
Retailers can no longer hide their heads
Some companies opt for B2C and some go will be done online. That won’t kill off the
in the sand – online retail isn’t just about
the marketplace route. In our view, compa- physical stores - just change them.
transactions.
nies should use both channels and up to Àve
In truth, the online retail journey in Malay-
Consumers will research and share about more (B2B2C, white label, afÀliates, Áash-
sia has only just begun and there is massive
products online so retailers need to em- sale and international) but the choice of
potential in the market.
brace and seize the opportunities that on- channels used should always be in line with
line retail plays in the customer journey. their target market, segment and brand. www.ivisgroup.com
22 September-October 2014Cover Story
Retail Experience
On The MOVE
The retail experience is more than just browsing in a shopping mall. It
extends to all forms of purchasing, and increasingly with transactions
being made online or via mobile. We spoke to Adam Grabarczyk,
Head of Digital Banking, Standard Chartered Bank Malaysia about
current trends and options available.
What level of penetration has been comfortable and quick banking on the go. Android and iOS. It allows users to login
reached in online retail banking in It is available on both Android and iOS plat- with a “dummy”
www.À user ID to experience the
tnessÀrst.com.my
Malaysia so far? forms. look and feel of our application.
According to the latest Bank Negara Ma- Internet banking was also given a boost We are continuously upgrading the applica-
laysia report related to Internet Banking when Bank Negara lowered the Interbank tion user interface to the newest mobile
and Mobile Banking Subscribers (end-June Giro (IBG) fee to RM0.10 per transaction operating systems for both Android and iOS.
2014), there are already 16.6 million inter- in May 2013. Standard Chartered went one This month we will also add a new service
net banking subscribers. This represents 55 step further by offering IBG transfers with for online and mobile banking which allows
percent penetration of population. When no charges. our customers to make instant transfers to
it comes to mobile banking there are 5.09 other banks.
million subscribers representing 16.9 per- Other factors contributing to the switch
cent of population and 11.8 percent of mo- to digital include higher broadband and How much further will technology
bile subscribers. mobile data penetration, and enhanced impact the retail banking space?
security measures leading to heightened What other trends do you foresee?
At Standard Chartered, registered inter- consumer conÀdence.
We foresee the growth of mobile wallets in
net banking users represent 74 percent of
How do you tailor your digital tandem with growth of mobile data usage
all our retail bank customers. Customers
solutions across your customer base? and penetration of smartphones. Mobile
regularly using internet and mobile bank-
Are there different solutions aimed wallets are largely driven by telcos, which
ing banking services represent 32.2 percent
at different sectors of the market? use their extensive geographic reach and
and 7.4 percent respectively.
existing networks to Àll a gap in the market
Besides the traditional method of walking
What level of acceptance is there that banks can’t reach.
into branches, there are several alternative
for switching to digital transactions?
channels. These include iBanking (internet Mobile service providers and banks can
Is it really what the majority of your
banking), phone banking, SMS banking and partner to reap the beneÀts from each
customers want?
mobile banking via Breeze. All these chan- other’s complementary capabilities to bring
There is already a high level of acceptance nels are available to all customers; natural- new services to consumers.
for online banking for example bill pay- ly customers will choose the channel that’s
ments and fund transfers. It is worth noting best suited to their lifestyles. With mobile wallets, clients of internation-
that 98 percent of all bill payment transac- al banks should be able to pay an unbanked
tions are performed through online banking We are always looking to innovate and im- mobile wallet consumer anywhere in the
and only 2 percent at branches. prove our digital platforms to keep up with world by typing in a phone number instead
technological advancements and changing of a bank account.
Customers value the convenience, speed consumer expectations and lifestyles.
and simplicity that our digital platforms This technology would, for example, be
provide. They expect the same innovation Since Breeze was introduced, what useful for: insurance companies to collect
and user-friendly interface that they expe- takeup have you seen? Have any premiums or pay out claims; food compa-
rience in other areas of their lives. additional features been added? nies to pay farm workers; development or-
ganisations for a more efÀcient distribution
Breeze was launched in Malaysia at the
In fact, Standard Chartered was recently of aid; and logistics companies for smarter
end of September 2010. The take-up has
named ‘Best Consumer Internet Bank’ by ways to collect courier fees.
been highly encouraging, with over 114,000
Global Finance magazine in 19 markets in-
downloads since then. We have launched mobile wallet services
cluding Malaysia. One of the criteria for this
award is the growth in customers adopting for corporate clients in three markets so
Breeze has a simple and friendly interface
digital banking. far: Kenya, Nigeria and the Philippines.
that enables users to see, move and man-
Thailand joined the list recently and we
age their money, seamlessly linking with
Mobile banking in particular has grown in have plans to deploy the services in 14
iBanking.
popularity, where we saw acceptance dou- more markets including Malaysia – making
bling in 2013. Customers value our mobile For those who are not our customers yet, it 18 markets in total - by the end of 2015.
banking application Breeze, which was we implemented a Demo option last year
designed to provide them simple, secure, www.sc.com
www.rugbyworldcup.com
integrated with our Breeze application for
September-October 2014 23You can also read
