Route 2020 Trains in French Elegance - The Official Monthly Magazine of Dubai's RTA Issue No. 110 August 2017
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The Official Monthly Magazine of Dubai`s RTA
Issue No. 110 August 2017
Route 2020 Trains
in French Elegance
Vision Mission Vision Safe and Smooth Transport for All Mission Develop and Manage integrated and sustainable Roads and transportation systems at a world-class level, and provide pioneered services to all. stakeholders for their happiness, and support Dubai’s vision through Shaping the future, preparing policies and legislations, adopting. technologies and innovations, and implementing world-class practices and Standards.
Made in France
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE,
and Ruler of Dubai, wants the government entities in Dubai to apply today what other cities of the world will
apply after 10 years.
To achieve this initiative, the first of its kind worldwide, His Highness has launched Dubai 10X initiative
steered by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince,
Chairman of the Executive Council and Chairman of the Board of Trustees of Dubai Future Foundation, and
His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai and Deputy
Chairman of the Executive Council.
His Highness Sheikh Mohammed always prompts his teams to think out-of-the-box to induce the change
H.E. Mattar Al Tayer required, which warrants re-defining the concept and business models of government entities as this drive
Director General and Chairman of is crucial to enhancing the profile of Dubai amongst the world metropolis.
the Board of Executive Directors
In keeping with this trend, and in alignment with our core business, we have visited France with a specialized
team from RTA, to have a first-hand knowledge of the most advanced and smart transport and mobility
systems in the industry.
The visit offered us a great insight about the latest innovations and research undertaken by prominent
research establishments in the fields of transportation and customer service. For instance, we were
acquainted with the smart rental of electric vehicles in Lyon and challenges encountered in the operation
and maintenance of vehicles.
We were also introduced to the 12-seater smart bus branded Navya, the driverless tram, and the electric
bus (APTIS) which has a design similar to the tram and a low floor. We were also familiarized with the smart
software used in managing and analyzing passenger information through artificial intelligence as well as the
balloon concept used in monitoring the city at elevations over the flying height of aero planes.
In implementation of the principle to start from where others have finished and the learnt lessons
methodology, RTA has introduced changes and additions to the interior design of the new metro carriages
under manufacturing by the French Alstom Company for Route 2020 Project. Changes included dedicating
the last carriage for women and children, and realigning the seats to be transversal in the Gold Cabin and
longitudinal in the Silver Cabin as well as women and children’s carriage.
New designs have been introduced to handles, lighting and locations of digital screens (VBSD). A dynamic
illuminated map is being designed for the metro route and stations and the LED power-saving system will
be used. The luggage compartment will be redesigned to enable using it for standing commuters, and the
exterior shape of Dubai Metro carriages will remain unchanged to maintain the design identity of Dubai
Metro with its familiar colours to the public.
Under the leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Dubai is in a continuous
race with the future, and seeks to cut short the time to catch up with the futuristic requirements. RTA is doing
every effort to roll out and implement innovative ideas that contribute to this limitless ambition.
Issue No. 110 August 2017 almasar 2 - 3
GENERAL SUPERVISOR
CONTENT
Moza Saeed Al marri
06 «Route 2020 Trains» in a French Elegance.
EDITOR IN CHIEF 42 Dubai street alert the motorists with red color.
AlMoatasem Belah Mohammed
19 Entitling clients to own issued number plates
MANAGING DIRECTOR
Mohammed Al Munji
EDITING MANAGER
Nashwan Mahmood Our news
PHOTOGRAPHY 13 Registration for 1st IRF MENA Regional Congress & Exhibition opens
Sahir Babu
Our projects
DESIGN &
MARKETING 14 Work on Airport St. Improvement Project clocks 50%
16 Completing a multi-level building of 805 parking lots.
18 New diversions on Jebel Ali-Lehbab Road
19 New Traffic Amendments on Ibn Battuta Roads and Surrounding Areas
Art Director
Said Mansour
CONTACT US
P.O.Box: 118899 Dubai,U.A.E
Tel : +971 4 2902638
Fax: +971 4 2903933
Email: magazine@rta.ae
www.rta.ae
14
Almasar Application is available on Apple store Reciprocal Al Masar magazine Editorial Board offers the Reciprocal Ads initiative whereby a space for an advert
& Goole play by name: almasar magazine Ads is allocated to strategic partners and other government entities against allocating the same space in
Initiative the magazine of the beneficial entity during the same month for the benefit of the RTA.
06
Our services Activities
20 Starting trial run of new bus compatible with Euro 6 standards. 26 «8009090» reaps 5 new awards
24 Dubai Taxi launches ‘Smart Tow’ to assist 27 Deadline for registration in Hamdan bin Mohammed
broken down vehicles. Award for Innovation in Project Management extended.
27 Briefing Residency & Foreigners
25 A partial closure of Metro Red Line as part of Route
Affairs on governance practices.
2020 project completion.
28 Highlighting Hamdan bin Mohammed
25 Circular bus route as Naif Road maintenance starts. Award for Innovation in Italy.
29 Sharing success stories of DAST winners.
Activities 30 ‘AJYAL’ embraces secondary school and
university students.
31 DTC adds hybrid vehicles to limo fleet.
32 Salem Al-Moosa Ramadan Majlis hosts
RTA’s Customer Council.
Society safety
38 Realigning «Child Safety» Program with Ministry of
Interior’s amendments.
40 Implementing the federal law governing Driver License validity.
44 349 inspections on vehicles of driving learning institutes.
16 45 Launching the new update of the «Salama» Magazine App.
Issue No. 110 August 2017 almasar 4 - 5
Our News Al Tayer inspects work progress in manufacturing new trains in France RTA Chairman reviews latest transit means, smart systems A delegation from the Roads and Transport Authority (RTA), headed by HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA), has visited France to check the work progress in the manufacturing of 50 new trains for Dubai Metro. These trains will be supplied by the French ALSTOM Company as part of Route 2020 Project. The delegation also reviewed the latest developments in tran- sit modes and smart systems in a bid to realise the 10X initiative of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE, and Ruler of Dubai. Such initiative aims to sustain the competitiveness of Dubai rendering it a city for the future through innovative ideas & solutions that run 10 years ahead of other cosmopolitan cities.
Transversal seats for Gold Cabin,
longitudinal seats for Silver Class
w
Issue No. 110 August 2017 almasar 6 - 7
Our News Illuminated dynamic map for metro route.
During the visit, Al Tayer and the accompanying dele- modifying the design of the luggage compartment to
gation comprising several officials of RTA’s Rail Agency make it usable by standing commuters. Improvements
inspected the progress in the manufacturing of 50 new also cover the shape and the number of handles, the
trains for the Dubai Metro. The French ALSTOM Company use of modern digital display systems, distributing seats
has a contract with the RTA to supply 50 trains 15 of which at the two sides of the train and increasing the gangway
will serve Expo 2020 and the other 35 trains will upgrade connecting between carriages. The new carriages are cus-
the level of service of Dubai Metro. tomised to the use of People of Determination and the
The RTA has introduced some additions and modifications smooth boarding and alighting of riders.
to the interior design of the metro carriages such as dedi- “Work in Route 2020 Project is progressing according to
cating the last carriage for ladies and children and leaving the approved schedule and the achievement rate had ex-
part of the first carriage for the Gold Class and other car- ceeded 12%. The Project Contractor is currently inserting
riages for Silver Class. Seats will be transversal in the Gold piles at a depth of 25 to 30 meters, and works had started
Class, and longitudinal in the Silver Class as well as Ladies in casting concrete pillars of the metro viaduct. This stage
& Children Carriage. The exterior design of trains will re- would be a milestone in the progress chart of the project
main as it is to maintain the design identity of the Dubai works marking the emergence of the project components,
Metro and its familiar colours to the public, said Al Tayer. which would be visible to road users and inhabitants of
“Additions include revamping the designs without affec- nearby areas,” added Al Tayer.
cting the identity through new designs for the handles, Route 2020 extends approximately 15 km from Na-
lighting, and locations of digital signage (VBSD). They also kheel Harbour and Tower Station on the Red Line,
include an illuminated dynamic map for the metro route comprising 11.8 km as an elevated track and 3.2 km as
& stations, using LED power-saving lighting system, and an underground track. It has seven stations, including
Issue No. 110 August 2017 almasar 8 - 9
Our News Designs for handles & lighting an interchange station, one station at Expo site, 3 el- International Experience evated stations and 2 underground stations. The ca- Al Tayer and the accompanying delegation have met with pacity of Route 2020 is 46 thousand riders per hour government officials in the city of Lyon, and an array of in- in both directions (23 thousand riders per hour per di- ternational firms specialised in transportation and smart rection). The ridership of the Route is expected to hit systems. During his visit to the city, Al Tayer viewed the 125 thousand riders per day by 2020 and the number Transit-Oriented Development project and the latest is expected to shoot up to 275 thousand riders per day technologies of Variable Signage. RTA delegation met by 2030. with Mr David Kimelfeld, Acting President for the Grand
Lyon Metropolis, and discussed the best practices & solu- tions & systems offered in the bus which accommodates
tions of city mobility legislations & policies as well as the 12 riders.
innovative projects of upcoming firms in the field of trans- Al Tayer and the delegation also visited the capital of
port. RTA delegation then visited Bluely Company to re- France, the city of Paris, where they were acquainted with
view their practices in smart car-sharing and smart rental the innovations of ALSTOM and RATP in transportation,
of electric vehicles in the city along with the challenges innovative services and smart cities. Such innovations
encountered in operation & maintenance of vehicles. The include the driverless tram and the electric bus (APTIS)
delegation also inspected the autonomous bus of Navya characterised by low & integrated floor, seamless pan-
Company and attended a briefing about the smart solu- oramic 360° view, 2 or 3 broad doors enabling the smooth
Issue No. 110 August 2017 almasar 10 - 11Our News boarding and alighting of riders as well as the movement RTA delegation concluded its tour by visiting Thales Com- of wheelchairs and strollers. The bus features simple pany where they reviewed smart solutions in managing maintenance processes, longer lifespan, and saving 25% and analysing passenger information through artificial in- of space need for turns at curves due to 4-wheel steering, telligence, and the latest technology in the filed of auton- rendering them better of use in cities. omous vehicles. Introducing the Hamdan Bin Mohammed Award for Innovation in Project Management During the reception accorded H.E Mattar Al Tayer and categories, namely project management specialists and the companying delegation by H.E David Kimmel, May- experts, and individuals, teams and institutions that are or of Lyon, Mrs. Laila Faridoon, Executive Director of the concerned with project management, programs or port- Office of Director General and Chairman of the Exec- folios,” said Faridoon. utive Directors’ Office delivered a presentation on the “The Award is considered an incentivizing tool for inno- Award whose total prizes valued to USD $550,000. vation leaders, innovation teams and innovative ideas “The Award aims to explore, encourage, promote and within different institutions. It is also regarded a reference empower innovation in project management through for the innovation best practices in project management the development of project management methodology that contributes to creating an innovation system in proj- in an innovative way. It also aims to avail a database in- ects. This system is based on methodologies as well as cluding the best practices, project management models, individual innovations. The selection of winners will be introduce a platform to exchange innovative ideas and done according to two criteria, namely the innovation train on project management skills. The Award targets methodology in the project and the innovation effect on the international business community that includes two the project outcomes,” she added.
Registration for 1st IRF MENA Regional
Congress & Exhibition opens
Events scheduled from 29-31 October 2017
The Roads and Transport Authority (RTA)
in Dubai is gearing up for hosting the in-
augural International Road Federation
(IRF) Middle East & North Africa (MENA)
Regional Congress & Exhibition during
the period 29-31 October 2017. Scores
of specialists & experts from all over the
globe will take part in the event to share
expertise and engage in discussions about
future concepts of traffic & roads. The
Congress will see the presentation of 100
papers, host 200 speakers and hold 50
sessions.
Engineer Maitha bin Adai, CEO of RTA’s Traffic & Roads “The event offers a great opportunity for specialised
Agency announced the start of registration of all par- global entities to showcase their latest products, ser-
ticipants interested in the Congress via the website vices and solutions under one roof. It also offers visitors,
(https://merc.irf.global/). Participation is welcomed be such as businesspersons, investors and decision makers
it for acquiring experience, presenting a paper, or taking from different countries, a platform to familiarise them-
part in the accompanying exhibition, which hosts the lat- selves with the latest scientific & technological ad-
est technologies of specialist firms worldwide. vancements of road networks. More than 70 exhibitors
“The 3-day Congress will be held under the theme: Mo- will be exhibiting products over an area spanning three
bility Solutions for the 21st Century. It will hold 50 ses- thousand square meters.
sions through which specialists & experts will present “The Congress aims to examine the best practices and
more than 100 papers. Papers will discuss a variety of exchange knowledge in the field of road safety and
fields relating to innovation in smart cities, road safe- smart systems. During the Congress, winners of the
ty designs, smart transit systems, pavements & asset Global Road Achievement Awards will be honoured in
management, partnerships & finance, and issues of rel- various categories. The IRF was established in 1948 and
evance to the environment and sustainability. has 115 members,” she added.
“The Congress will attract about 200 prominent speak- Engineer Abdullah Al-Mogbel, Chairman of the IRF,
ers hailing from 50 countries. Participants include trans- said, “This Congress, which is part of the concerted ef-
port ministers, CEOs, specialists, experts, manufactur- forts of GCC and MENA countries, seeks to nurture an
ers, developers, legislators, decision makers, firms & integrated, smart and sustainable road network to drive
establishments, and concerned business leaders. They the economic growth in the region. It offers a great
will bring to the world the latest technologies & innova- chance to share ideas and innovations, besides opening
tions in the vital traffic and roads industry. new horizons for traffic & road experts.”
Issue No. 110 August 2017 almasar 12 - 13Our projects Work on Airport St. Improvement Project clocks 50% First stage set for opening this December HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Di- rectors of Roads and Transport Authority (RTA), announced that construction works have reached 50% on the First Contract of Improvement of Airport Street Project covering Rashidiya & Casablanca Intersections. He also reported that completion rate had reached 50% for the Second Contract covering Nad Al Hamar and Marrake- ch Intersections. Al Tayer expects the 1st Phase of the Project to be opened in De- cember this year, and the entire project, which has a cost tag of AED404 million to be completed in the first half of 2018. Al Tayer made this statement following a recent inspection visit Improvement of Rashidiya Intersection through constructing to the project site where he attended a briefing about the prog- a bridge on the Airport St. of 3 lanes in each direction; which is ress rate on each phase of the Project. Works completed so far expected to slash the waiting time at the intersection from 13 include Al Khawaneej-bound Bridge at Al Rashidiya Intersection minutes to less than one minute. It also includes upgrading the and one out of 5 bridges at Marrakech Intersection in the same intersection of the Airport–Nad Al Hamar Streets through the direction. Works in a tunnel at Marrakech Intersection will start construction of an additional bridge of two lanes in each direction this July. The progress in construction works has reached 70% in the flyover at Nad Al Hamar Intersection, whereas completion rate in the flyover at Casablanca Intersection has reached 50%. The Project comprises the construction of bridges, a tunnel at Marrakech Intersection, and bridges at Rashidiya Intersection as well as the Airport St. junctions with Casablanca St. and Nad Al Hamar St. It also includes improving at-grade intersections, and constructing a service road of 3 lanes in each direction to sepa- rate the traffic movement from and to Nad Al Hamar St. from the traffic on the Airport St. starting from Rashidiya Intersec- tion up to Marrakech Intersection. The project will increase the capacity of the Airport St. by an additional 5000 vehicles per hour, enhance the traffic safety level, and reduce the transit time on the Airport St. from Sheikh Mohammed bin Zayed Road to Casablanca St. from 30 minutes to 5 minutes. “The Improvement of Airport St. Project is part of RTA’s plans to accommodate the projected growth in the number of passen- gers using the Dubai International Airport which is expected to shoot to 92 million passengers by 2020. Thus the traffic study highlighted the importance of finalising the Improvement of the Airport St. Project by the end of 2017,” continued Al Tayer. The Improvement of the Airport St. Project encompasses the
to serve the traffic from Nad Al Hamar St. heading towards the ca St. eliminating the waiting time at the light signal. It also in-
Airport St. The project will ease the current snarls resulting from cludes the construction of an alternative street for traffic inbound
the overlapping traffic at Nad Al Hamar Intersection between from Al Garhoud enabling direct access to Terminal 1 and 3 of the
the first circular slopes heading to the left, from Nad Al Hamar Dubai International Airport, besides increasing the number of
St. to the Airport St. It will also ease the traffic movement on the lanes of Casablanca St. in the direction of Al Garhoud from 3 to 4
second circular slope heading left, from the Airport St. to Nad Al lanes. These improvements will reduce the total waiting time at
Hamar St. The vehicular traffic on the first circular slope will be Casablanca Intersection from three minutes to one minute, and
restricted to U-turns in the direction of Nad Al Hamar St. ease the existing tailbacks generated by the overlap between
“The Project also includes the improvement of Marrakech-Air- traffic between vehicles heading towards Casablanca Intersec-
port Streets intersection through the construction of a flyover of tion and vehicles coming from Terminal 1 heading leftwards to
three lanes in each direction on the Airport St. along with a ramp Casablanca St.,” explained Al Tayer.
stretching from the bridge directly to Terminal 3 of Dubai Inter- “The RTA is proceeding with the upgrading of the infrastructure
national Airport, thus bypassing the waiting at the light signal. It of road networks and mass transit systems in Dubai Emirate by
also includes the construction of a tunnel of 2 lanes in each di- figuring out integrated solutions for land and marine transit sys-
rection to serve the leftward-bound traffic from the Airport St. in tems that are safe for users and compatible with the Dubai Stra-
the direction of Marrakech St., which will reduce the waiting time tegic Plan 2021. Such solutions are intended to respond to the
at the intersection from seven minutes to less than one minute. needs of hosting Expo 2020, serve the demographic growth,
“Upgrading the Airport–Casablanca Streets Intersections in- and encourage the development & investments across the
cludes the construction of an additional single-lane bridge to Emirate,” added the Director General and Chairman of the Board
serve the traffic from the Airport St. in the direction of Casablan- of Executive Directors of the RTA.
Issue No. 110 August 2017 almasar 14 - 15Our projects RTA completes multi-level staff parking terminal 805 parking slots and conforms to Green Economy requirements The Roads & Transport Authority (RTA) has completed the construction of a multi-level parking building for employees at the back of its Head Office complex. The facility, costing about AED62.677 million spans an area of more than 26 thousand square meters and conforms to the green economy requirements.
Al Tayer:
The building caters to the Needs of People of Determination
“The construction of the parking terminal stems from one of them leads to Level 2 directly and two exit
RTA’s keenness to nurture a suitable working environ- points; one of them leads to Marrakech Street. The
ment for employees, make them happier and save the facility has two entry points for pedestrians and five
time wasted in searching for parking slots. The con- emergency exits,” explained Al Tayer.
struction of this building is part of our Government’s “The design of the building caters to the needs of Peo-
strategies aimed at providing every convenience to ple of Determination where 12 parking slots have been
employees and charge them to act vigorously to en- designated for them. It has 43 slots for parking hybrid
hance customers’ happiness. Boosting customers’ and electric vehicles. It conforms to the standards of
happiness is the ultimate objective of our visionary green buildings and uses environment-friendly tech-
leaders’ strategy to make Dubai a happy place for in- nologies to minimise power consumption. The RTA
ternal & external customers alike,” said HE Mattar Al has signed a MoU with Dubai Carbon Centre for the
Tayer, Director-General and Chairman of the Board of construction of solar sheds to generate electricity that
Executive Directors of RTA. meets 70% of the electric power needed to run the
“The building, which has a total area of 26,235 square terminal. The initiative will reduce power consumption
meters, comprises of five levels & a rooftop and ac- by 5% which saves about 213 tonnes of carbon dioxide
commodates 805 vehicles. It has three entry points; per annum.
Issue No. 110 August 2017 almasar 16 - 17Our projects New diversions on Jebel Ali-Lehbab Road The Roads & Transport Authority (RTA) in Dubai announces the introduction of traffic diversions on Jebel Ali-Lehbab Road part of construction works of Route 2020 Project. Adel Al Marzouqi, Director of the Right-of-Way at period. The project teams and contractors will do RTA’s Traffic and Roads Agency, said, “The traffic di- their best to ensure a smooth traffic flow and mini- versions will remain in place until the completion of mize the impact on residents until completion of all the works required. Minor changes will be made in project works. “These parties are keen on construct- the lanes of Jebel Ali-Lehbab Road in both directions ing the infrastructure of Route 2020 according to the to make room for casting the piers of Dubai Metro’s plan and timetable set to ensure smooth traffic flow elevated track in the median, while maintaining the on roads and internal roads of residential and busi- same number of the existing lanes.” ness complexes affected by this strategic project,” “RTA has set up a plan for the temporary traffic di- added Al Marzouqi. versions of Route 2020, which will be undertaken Al-Marzouqi called upon motorists and road users over several phases during the project construction to pay attention to traffic diversions and follow the RTA introduces new traffic changes to Ibn Battuta Street, surrounding areas under Route 2020 The Roads and Transport Authority (RTA) has initiated several changes in streets linked with works in progress of Route 2020 Project. Changes include traffic diver- sions in several roads & streets of the Emirate passing through residential & com- mercial complexes. They also include areas under development by Nakheel Proper- ties, especially in Ibn Battuta Street and surrounding areas. Changes are undertaken as part of works for completing Route 2020 Project. Traffic diversions under this phase cover areas surround- be a dual carriageway of two lanes in each direction in- ing Ibn Battuta Street namely: Discovery Gardens, The stead of a street of a single-lane in each direction; which Gardens, Al Furjan and other districts developed by Na- will enhance the traffic flow. Works will start in August kheel Properties. The traffic diversions result in reducing this year and continue until the project completion. the number of lanes from three to two in each direction The traffic changes also include closing the entrance in along Ibn Battuta Street between Street 2 and Street the direction of Street 1A from Streets 2, 2A and 4, where 6. Work has started in May 2017 and will continue until water & electricity line extensions are protected. Ibn Bat- the project completion. Changes also include widening tuta had previously been closed from Street 11 to Street Street 1A parallel to Ibn Battuta Street such that it will 13, and a temporary U-Turn had been made at Street 11.
directional signs to ensure their safety and avoid con- periods. “Works will continue day-and-night until the
gestions that may trigger traffic jams for extended completion of Route 2020 Project,” he concluded.
اﻟﺘﻌﺪﻳﻼت اﻟﻤﺮورﻳﺔ اﻟﺤﺎﻟﻴﺔ ﻓﻲ ﻣﻨﻄﻘﺔ اﺑﻦ ﺑﻄﻮﻃﺔ
12 11
–
Construction works started last March and will continue as roads, bridges and tunnels. The RTA is also commit-
until the end of the Project. ted to improving the public transport network in the city
The RTA is keen on ensuring the smooth flow of traffic such as Route 2020 Project. It calls upon residents, vis-
on all streets and roads of the Emirate in line with its vi- itors and businessmen in the said communities to abide
sion of providing safe and smooth transport for all, and by the traffic & directional signs guiding to the traffic di-
the progress of works in all infrastructure projects such versions in place.
Issue No. 110 August 2017 almasar 18 - 19Our Services Starting trial run of new bus compatible with Euro 6 standards HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA) has launched the test run of a VDL bus, the first bus to join RTA fleet compatible with the European Emis- sions Standards (Euro 6). Such buses are characterized by their lightweight and low fuel consumption. Entitling clients to own issued number plates The Roads & Transport Authority (RTA) has run an initiative whereby customers can own number plates issued (not owned) for their registered vehicles or retained in their traffic files. Customers can own these plates after paying 25% of the total prescribed value of the number plate in question, and the remainder has to be paid in three installments. However, the payment period must not exceed one calendar year or the fiscal year of the payment period. To avail this offer, customers are required to apply at the Financial Ser- vices Office and its telephone # is 04-2902711 at the RTA Head Office. Plates offered under this initiative relate to old Codes (A, B and C). The initiative is part of RTA’s efforts to achieve customers’ satisfaction and realize its third strategic goal (People Happiness) through responding to customer needs & expectations.
“RTA attaches high priority to conserving the environment mental benefits of its operation. It would also examine
and optimizing power consumption as Safety & Envi- the reduction in carbon emission rate, engine efficiency,
ronmental Sustainability is part & parcel of RTA’s strate- and maintenance cost among other perimeters,” added
gic goals. This drive is in line with the national initiative RTA’s Director-General and Chairman of the Board of Ex-
launched by HH Sheikh Mohammed bin Rashid Al Mak- ecutive Directors.
toum, Vice-President and Prime Minister of the UAE and Al Tayer inspected the new VDL bus and attended a
Ruler of Dubai, in 2012 calling for building a Green Econo- briefing about the technical specifications of the bus. It
my in the UAE under the theme: ‘Green Economy for Sus- weighs about 9650 KG, which is remarkably lower than
tainable Development.’ The move conforms to the Dubai the weight of the older model of VDL bus being 11200 KG.
Government’s energy & carbon control strategy seeking The new bus has a seating capacity of 45 riders where-
to make Dubai a model to be emulated in power effi- as the older version has seats for 34 riders. The new bus
ciency and low emissions. The trial operation of the new has an improved fuel efficiency at a rate ranging from 10
VDL Bus signals RTA’s keenness to revamp its public bus to 15% and a lower carbon emission rate, which brings the
fleet to keep pace with the top practices worldwide and carbon footprint of the new bus to the barest minimum to
offer top of the range services to public transport riders in match the highest European standards. It has a low-floor
Dubai,” said Al Tayer. entry to facilitate the movement of the People of Deter-
“RTA will put the new bus on a trial operation for six mination. It also has high-class finishing standards with
months to assess the economic feasibility and environ- wide seats offering full convenience to riders.
“This initiative would be on offer at the RTA Head Office full amount is made during the said period. The initiative
where individuals interested in owning their issued li- underlines our efforts to maximize the satisfaction of
censing plates would be entitled to trade in those plates our customers, who are the backbone of RTA’s strategy,
through selling or granting them without being running through meeting their requirements in the most conve-
into legal issues,” according to Sultan Al Marzooki, Di- nient manner,” he added.
rector of Vehicle Licensing, RTA’s Licensing Agency. “The initiative illustrates RTA’s policy towards realizing
“To own a plate number a customer must pay 25% of its third strategic goal (people happiness) through adopt-
the prescribed value of it, and the rest has to be settled ing the best practices in delivering its services. It is also
within one calendar or fiscal year. The number can be aligned with the directions of our government aimed
owned as soon as the first installment is paid, but the at ranking Dubai as a perfect place for living,” added Al
applicant would not be entitled to trade in it before the Marzooki.
Issue No. 110 August 2017 almasar 20 - 21Our Services Lifting 2.89 million riders used PT during Eid Al-Fitr The Roads and Transport Authority revealed the total ridership of public trans- port means in Dubai during Eid Al-Fitr holiday had reached 2,891,557 riders. Nasir Hamad Bu Shehab, CEO of Strategy & Corporate Governance Sector, RTA, said, “During Eid Al-Fitr holiday, the Dubai Metro has lifted 1,500,899 riders shared be- tween the Red Line (980,278 riders) and the Green Line (520,621 riders). The Dubai Tram has served 55,889 rid- ers, public buses lifted 1,153,555 riders and marine trans- port carried 181,214 riders. The RTA has charted out a comprehensive plan for man- aging public transport movement during Eid Al-Fitr holi- day; which is marked by intense traffic especially in certain hotspots like Dubai Mall-Burj Khalifa downtown, Deira Palm and the Dubai Water Canal. The Plan was devel- oped to ensure the integration of mass transit systems and the traffic systems to ensure a smooth mobility of people from and to those areas. Enabling payment via IVR System The Roads & Transport Authority (RTA), in cooperation with the digital communications specialist company Avaya, has enabled the credit card payment service through the Pay- ment Gateway of RTA Call Center (8009090). Customers can now use the IVR System of the Call Center to pay for traffic fines, driver license renewal, replacement of lost/dam- aged driving licenses, renewal of vehicle registration, replacement of lost/damaged vehi- cle registration, and the addition of the new Dubai Brand Vehicle Plate. Adding this feature reflects RTA’s keenness to save customers’ time and effort, serves RTA’s third Strategic Goal ‘People Happiness’ and conforms to the Smart City drive of Dubai Government. “Payment by the Credit Card through the IVR System of the and the addition of the new Dubai Brand Vehicle Plate,” said Call Center (8009090) was first run on a trial basis for payment Ahmed Mahboub, Executive Director of Customer Service, of traffic fines. After proving a success, the experiment was RTA’s Corporate Administrative Support Services Sector. generalized to numerous other services in cooperation with “The system is capable of blocking the potentials of cyber fraud Avaya. Such services include payment for driver license renewal, when the credit card is lost, and an attempted use by unauthorized replacement of lost/damaged driving licenses, renewal of vehicle persons is detected. This feature is accessible through a series registration, replacement of lost/damaged vehicle registration of steps generated by the system to the user. Thus, users of
A new phase of »Your Memorable
Moments on Your Vehicle‘s Plate»
The Roads and Transport Authority (RTA) has launched a new phase of Your Memorable Moments
on Your Vehicle’s Plate’ initiative for U-Coded plates. The initiative avails the opportunity for cus-
tomers to choose five-digit plates bearing this code personalized to resemble important events in
their lives such as birthday, employment day, wedding day, and graduation day, among others. The
available numbers relate to the period from 1967 to 2017. Customers can buy their number plates
from Customers Happiness Centres all over Dubai, service providers, strategic partners, RTA web-
site (www.rta.ae), or the smart app ‘Drivers & Vehicles.’ This stage fits well with the intention of
adding to people’s happiness in Ramadan and the joyous Eid AL-Fitr.
Sultan Al Marzouqi, Director of Vehicles Licensing, RTA’s Ramadan and the joyous Eid AL-Fitr.
Licensing Agency, said: “The U Code number plates bear- “This phase, of ‘Your Memorable Moments on Your Vehi-
ing dates from 1967 to 2017 will be issued, once available cle’s Plate’ initiative, follows the remarkable turnout seen
on the list of plates in RTA’s website. The total cost of the by previous phases of Code “S” and “T” for the dates from
plate is AED1620. Customers can buy their number plates 1981 to 1998. This initiative reflects the core role of RTA in
from Customers Happiness Centres all over Dubai, ser- providing new and premium services to raise customers’
vice providers, strategic partners, RTA website (www.rta. satisfaction and happiness through engaging them in se-
ae), or the smart app ‘Drivers & Vehicles’. This stage fits lecting personalised & important numbers for their vehi-
well with the intention of adding to people’s happiness in cle plates,” concluded Al Marzouqi.
this technology are assured of the highest level of security. By channels of communication with customers, given that the ‘People
launching this system, RTA seeks to realize its third strategic Happiness’ is part & parcel of RTA’s strategies,” added Mahboub.
goal ‘People Happiness’ rendering it a true manifestation of the Nidal Abu Latif, President of Avaya Europe, Middle East, Africa
Dubai Government Smart City initiative. RTA is striving to be the and Asia-Pacific, said, “We have a solid strategic partnership with
first public entity to benefit from the secure Payment Gateway of RTA that has yielded numerous modern deliverables that make life
the Dubai Smart Government.” “The new service facilitates the easier for people in the UAE. We both aim to offer a rich customer
processing of transactions and reduces the waiting time of callers. service experience that measures up to the digital aspirations
RTA has plans for adopting top-class standards & utilizing the of customers today. We are keen to work together to continue
latest technologies in service delivery. It is keen on opening new innovating and offering attractive solutions.”
Issue No. 110 August 2017 almasar 22 - 23Our Services Dubai Taxi launches «Smart Tow» to assist broken down vehicles RTA’s Dubai Taxi Corporation (DTC) has launched the Smart Tow system offering roadside assistance for broken down vehicles via a smart app in all smartphones. The DTC has recently signed a contract with the Arabian Automobile Association (AAA), a leading provider of roadside solutions, to operate and upgrade the service. The system is designed to ease the delivery of roadside assistance to the public, develop a modern way that helps reduce road traffic accidents & congestions and improve the level of service through the rapid deployment of recovery service, if needed. The process is in line with the strategy of making Dubai the smartest city in the world. Dr Yousef Mohammed Al Ali, CEO of Dubai Taxi Corporation, nurturing an integrated & sustainable infrastructure of a roads RTA, said, “Launching the Smart Tow system provides a platform network compatible with the highest global quality standards. for marketing the recovery service and expediting the response DTC is making relentless efforts to introduce unique initiatives to emergency accidents. It forms part & parcel of DTC relentless that meet the expectations of Dubai residents & visitors through efforts to provide top class and smart taxi services to the public enhanced traffic safety and improved traffic accidents in the city. with the aim of uplifting the level of service to excellent stan- Mohammed Ben Sulayem, Chairman of the Arabian Automobile dards. Association, said, “The Dubai Taxi Corporation initiative placing “This service is operated via the ‘Smart Tow’ app through sending vehicle towing under a digital platform is a positive step towards the coordinates of the vehicle’s location to the nearest recovery streamlining the traffic movement in Dubai. This app would pro- vehicle amongst recovery firms registered in the system. Such vide high-quality services to motorists in Dubai through providing firms offer multiple services including car recovery, refuelling, tire towing service and roadside assistance online via the smart app repair, simple mechanical repairs (battery), opening locked doors ‘Smart Tow’ on smartphones. It would ease the traffic move- and towing the vehicle to technical workshops. ment and reduce traffic congestions in main roads & highways “The project underlines the importance attached by RTA to in- triggered by accidents and faulty vehicles. Through this sophisti- tangible assets as the accelerated delivery & achievement of cated technology, the motorist would not need to wait for long to objectives translates into added quality, safety and perfection. get a recovery service, and can even track the movement of the Such deliverables are integral components of RTA’s strategy for recovery vehicle on its way to him or her,” added Ben Sulayem. Circular bus route as Naif Road maintenance starts RTA’s Public Transport Agency launched a circular bus route service as of July 8, 2017, to meet the needs of bus commuters at Naif Road due to the closure of this road for one month to carry out maintenance works starting from that date. Mohammed Abu Bakr Al-Hashemi, Director of Planning & of public bus riders affected by the temporary closure of Naif Business Development, RTA’s Public Transport Agency said, Road. All bus routes serving Bus Stops of Naif Junction (2) “The purpose of providing this service is to meet the needs and Burj Nahar Junction (2) would be suspended. Therefore,
A partial closure of Metro Red
Line on Fri & Sat for 10 weeks
Construction works of Route
2020 Project prompt the move
RTA’s Rail Agency is set to introduce constructional changes on the route of
the Dubai Metro Red Line to move ahead with the plan for linking up with
Route 2020 project. The plan envisages the extension of the Red Line to the
site of World Expo that will kick off in Dubai in 2020.
“The constructional changes require a partial closure of the rail add switches point to enable trains switch rail tracks and return at
track of the Metro Red Line between Jumeirah Lakes Towers Sta- JLT and Ibn Battuta Metro Stations,” elaborated Al Mudharreb.
tion and Ibn Battuta Station during weekends (Fridays & Saturdays “Metro commuters heading towards the UAE Exchange Station
only) over 10 weeks starting from 28 July up to 14 October 2017. need to get off at JLT Station, take a free bus ride to Ibn Battuta
An alternative operational plan would be in place as Metro riders Station and then continue their journey by metro in the direction of
would be offered free shuttle bus service between the two sta- the UAE Exchange Station. Metro riders travelling in the direction
tions,” according to Mohammed Yousef Al Mudharreb, Director of of Al Rashidiya Station need to get off the metro at Ibn Battuta
Rail Operation, RTA’s Rail Agency. Station, take free bus rides to JLT Metro Station and then continue
“The alternative plan for the said Metro partial closure encom- their journey on the metro in the direction of Al Rashidiya Station,”
passes the deployment of shuttle bus service to commute riders he added.
between JLT Metro Station and Ibn Battuta Metro Station. RTA had “RTA is always keen to ensure the smooth functioning of pub-
conducted intensive field studies, in collaboration with the con- lic transit modes and offering of seamless transit service to the
tractor, to ensure that the alternative plan would be highly efficient public throughout weekdays. It also seeks to ensure the smooth
in commuting riders between the two stations, given the intensive functionality of its electronic and smart services 24/7 and their full
traffic movement over the weekends. According to the plan, the integration with the public transport network,” added the Director
contractor would upgrade the automatic operation system and of Rail Operation, RTA Rail Agency.
a temporary alternative circular bus service is required until “It is worth mentioning that users of affected bus stops
the completion of maintenance works of Naif Road. are as much as 394 thousand riders per month (about 13
“The Circular Bus Route will start from the Union Metro thousand riders per day). In view of the huge number of
Station, pass through Naif Park, Naif Junction (1), Burj Na- commuters using the affected routes, RTA was prompted
har Junction (1), and Al Nakhal Stop before heading back to to find an immediate solution for serving the needs of af-
the Union Metro Station. Bus commuters can use tempo- fected bus riders.
rary alternative routes from the Union MS to travel to their “RTA pays considerable attention to the resilience of mass
various destinations. The temporary alternative circular transit network in Dubai such that it can always provide
route service would run at 15 minutes intervals through- convenient and smooth mobility. These are the exact
out the day. All affected routes and stops would not be objectives sought by RTA in its vision of offering Safe &
served during the closure of Naif Road for maintenance,” Smooth Transport for All,” added the Director of Planning
explained Al-Hashemi. & Business Development, Public Transport Agency.
Issue No. 110 August 2017 almasar 24 - 25Activities
«8009090» reaps
5 new awards
The Roads and Transport Authority (RTA) has won 5 awards at the local & GCC lev-
el, presented by INSIGHTS ME Call Centre Awards. The Awards clinched by RTA’s
Call Center (8009090) are indicative of its persistent efforts to keep pace with the
highest standards of service improvement, enhance the satisfaction of customers &
employees, and realise RTA’s third strategic goal ‘People Happiness’.
HE Mattar Al Tayer, Director-General and Chairman of the Board of “The Call Center has won 5 awards namely: Best Government Call
Executive Directors of the RTA, expressed his delight with the five Center Middle East –Value, Best Career and Skill Paths, in addition
awards handed over by Yousef Al-Rida, CEO of Corporate Admin- to three individual creativity awards namely: The Best Call Center
istrative Support Services Sector, and Ahmed Mahboub, Executive Art, Best Call Center Essay, and Best Call Center Photography.
Director of RTA’s Customer Service. Al Tayer noted that the awards Winning such awards reflects the keenness of the Call Center to
highlighted the efforts of the RTA to maintain the highest perfor- avail opportunities for talented employees.”
mance standards in Call Centers in both public and private sectors. “Winning 5 of INSIGHTS ME Call Centre Awards, a reputed organ-
He called for fresh efforts to maintain this superb performance level. isation in this field reflects our commitment to upgrading RTA Call
Center (8009090) as it plays a crucial role in the delivery of mul-
tiple services. It is recalled that the Center had won the Best Gov-
ernment Call Center Award in the ‘Hamdan bin Mohammed Smart
Government Program in 2016. Such achievements bear reference
to the highest job standards set to deliver the tasks entrusted to the
Center and the optimal way to lead it. Accordingly, we have suc-
ceeded in winning these numerous awards despite the fierce com-
petition and intense participations of contenders from public and
private sectors in the UAE and GCC countries.”
Deadline for registration in Hamdan
bin Mohammed Award for Innovation
in Project Management extended
The Board of Trustees of the Hamdan Bin Mohammad Award for Innovation in Project Man-
agement (HBM AIPM), under the chairmanship of HE Mattar Al Tayer, Director-General and
Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA) cum
Chairman of the Award’s Board of Trustees, has decided to extend the deadline set for regis-
tration in the Award up to July 14th 2017.
Ms Laila Faridoon, Executive Director, Office of the Director submission bids. About 450 bids are under submission, and the
General and Chairman of the Board of Executive Directors cum opportunity is open for submitting nominations to the Award
Member of the Board of Trustees & Secretary General of the through the website (http://www.hbmaipm.com/).
Award, said, “The extension of the registration deadline aims “The Award aims to make Dubai a global hub for Project Man-
to avail potential participants every chance to complete their agement Innovators & Specialists and drive innovation in thisBriefing Residency & Foreigners
Affairs on governance practices
The Roads & Transport Authority (RTA) has briefed a visiting delegation from the
General Directorate of Residency and Foreigners Affairs about the best practices of
corporate governance adopted by the RTA. The visit conforms to RTA’s strategy of
sharing expertise & knowledge with all Government entities in Dubai.
“The visit of the Directorate of Residency signals the keenness policies and regulations. It also examined the policies & principles
to identify the standards of governance & audit adopted by RTA, of corporate governance and internal monitoring as well as the
which nurture an environment conducive to integrity, transparen- overall structure of combating fraud and Harees Program relating
cy, justice and accountability. RTA has a rich legacy in this regard to reporting violations.
as illustrated by the numerous awards obtained. So visitors were During the session, several queries and inquiries were raised en-
keen to exchange views about corporate governance in a manner riching the exchange of important information and views. The
that serves the interests of both parties,” said Abdullah Al-Jawi, delegation praised RTA’s experience in internal audit & corporate
Director of Internal Audit of RTA. governance that they believed would enhance the cooperation &
The meeting started with a visual presentation about the organ- integration of both parties in this field.
isational chart of RTA, and the organisational chart of organisa-
tional units overseeing governance practices.
The presentation shed light on the responsibilities of governance
audit such as the assessment of internal audit systems of strate-
gic activities with the aim of identifying the scope of governance
audit under the annual audit plan. It also covered the provision
of advice to organisational units in matters related to auditing &
monitoring to ensure the compliance with the applicable rules,
field. The Award, which carries a prize pool of about USD Integration Management, Risk and Issue Management, Portfo-
$550,000, also seeks to add a new dimension to an innovative lio Strategy & Governance Management; Portfolio Performance
breakthrough in the business sector of the Gulf region. The win- Management; Communication Management; Resource Manage-
ners will be announced during the 4th Dubai International Proj- ment; and Development of Standards, Methodologies, Process-
ect Management Forum (DIPMF),” she noted. es,” added Faridoon. “The second category of the Award is the
Innovative Project Team Award Project (USD $40,000). It covers
Award Categories 4 fields: Communication Management, Culture & Change Man-
“The award comprises 3 categories. The first one is the Individu- agement, Stakeholder Demands, Risk and Issue Management
als’ Category, which has a total purse of USD $60,000 and com- and Project Integration Management. The third category of the
prises 2 sections. The first section is Innovative Project Manager Award is designated for Innovative Idea in Companies and has
(USD $30,000). It focuses on Benefit Realization Management, a total prize money of USD $450,000. It is divided into 3 parts:
Cost, Time, & Scope Management; Procurement Management, the Innovative Idea Award in Project Management with a prize of
Quality Management; Risk and Issue Management; Culture & USD $100,000. It covers Benefit Realization Management, Cost,
Change Management, and Stakeholder Demands Management. Time, & Scope Management; Procurement Management, Project
The second section (USD $30,000) is the Innovative PMO Man- Integration Management, Quality Management, Risk and Issue
ager. It covers cover Cost, Time, & Scope Management, Project Management, Stakeholder, Culture & Change Management.
Issue No. 110 August 2017 almasar 26 - 27Activities Highlighting Hamdan bin Mohammed Award for Innovation in Italy The Roads & Transport Authority (RTA) in Dubai took part in the PMI EMEAA Con- gress recently held in Rome, Italy as part of global efforts to promote the Ham- dan bin Mohammed Award for Innovation in Project Management (HBM AIPM). The winners of the inaugural edition of this Award will be unveiled during the 4th Dubai International Project Management Forum (DIPMF) in November this year. The Forum is co-organized by DEWA, Emaar Properties, PMI and DP World under the theme: ‘Making a Difference.’ RTA was represented in the Congress by Ms. Laila Fari- objectives, categories, participation, registration and the doon, Executive Director of the Office of RTA Direc- general terms & conditions of the Award. tor-General & Chairman cum Member of Board of Trust- “The HBM AIPM is a unique award with a global dimen- ees & Secretary General of the Hamdan bin Mohammed sion,” said Laila. “RTA’s participation in this Congress, Award for Innovation in Project Management. “In the which was held in Rome, Italy, was driven by the nature presence of PM experts & representatives of global en- of the event as a global gathering of PM specialists & ex- tities, a visual presentation was made to highlight the perts. Thus, it offered an opportunity to highlight this icon- Sharing success stories of DAST winners The Roads and Transport Authority (RTA) has held a workshop for winners of the 9th Dubai Award for Sustainable Transport (DAST), with the aim of benefiting from the ex- periences and projects that had merited them to win DAST Awards. The workshop also highlighted the most important lessons learned from sustainable transport, which has become a vital necessity in serving large communities, given the extensive develop- ments taking place in transport and infrastructure sectors to meet the sustainable de- velopment requirements in all sectors. Nasser Hamad Bu Shehab, CEO of RTA’s Strategy and Corpo- of DAST.” rate Governance Sector cum Chairman of DAST Higher Orga- “By holding this workshop, we aim to exchange information, nizing Committee, said, “The committee had met with DAST views and constructive feedback to develop valuable ideas winners from DEWA, Emirates Standards and Metrology Au- about the best solutions & practices to improve sustainable thority, Fujairah Police, AMITY University, Khalifa University and transport in Dubai,” added Bu Shehab. He lauded the great ef- Ms Bakhita Al Ketbi, who won the Best Student Project Award forts put by participants in the Award, including governmental category. The meeting discussed several issues underlining the and semi-governmental entities as well as private institutions winning of DAST with the aim of sharing their successful expe- from all over the UAE, who were keen to display their achieve- riences with those interested in participating in the 10th edition ments in sustainable transport.
ic award that seeks to attract the best ideas & projects at ture; which is synonymous of the UAE, especially Dubai,
the local, regional and international levels. It falls in line as it is focused on getting exposure to the best minds &
with the objective of the Award to stress the importance concepts for serving and delighting communities. The
of supporting and improving the Project Management in- Award is viewed as a motivating platform for innovation
dustry,” she noted. leaders and an advanced tool for inspiring the business
“The HBM AIPM is aspiring for a global standing whereby community to deliver best-in-class PM techniques world-
it can reflect the spirit of creativity and shaping a bright fu- wide,” added Laila.
“DAST Award is a practical manifestation of RTA’s strategy of organizations in supporting RTA’s efforts to achieve sustainabil-
empowering its vision of providing Safe and Smooth Transport ity in all modes of public transport means,” added Bu Shehab.
for All to keep pace with the upswing seen in Dubai in com- Representatives of the winning entities of 9th DAST thanked
mercial, economic, tourism, real estate and other vital sectors. RTA’s DAST team for organizing this wonderful workshop, which
DAST had become instrumental to involving the business com- they considered a good opportunity to share ideas & sugges-
munity as well as government, semi-governmental and private tions, and know more about procedures & categories of DAST.
Issue No. 110 August 2017 almasar 28 - 29You can also read
