Scheme of Charges 2018-19 - Welsh Water

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CONTINUE READING
Scheme
of Charges
2018-19
DŵrCymru
Dŵr CymruWelsh
          Welsh  Water
               Water                       2

Index

Definition of terms                   03
Contents                              05

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Scheme of Charges 2018-19                        3

Definition of terms
In this Scheme, unless the context otherwise requires:

‘Act’ means the Water Industry Act 1991          ‘Household’ any building or part of a
and amendments thereto.                          building which is occupied as a dwelling
                                                 house, whether or not a private dwelling
‘Billing Company’ for any premises is the
                                                 house, or which, if unoccupied, is likely to be
company other than Dŵr Cymru Cyfyngedig
                                                 so occupied. (As described in Section 219
that supplies the water service to the
                                                 of the Act). In particular, a house includes
premises and is responsible for collecting
                                                 a flat but not a caravan or mobile home
the sewerage charges in respect of those
                                                 which is temporarily situated.
premises on behalf of Dŵr Cymru
Cyfyngedig.                                      ‘Household purposes’ generally means
                                                 a supply for drinking, washing, cooking,
‘Company’ means Dŵr Cymru Cyfyngedig.
                                                 central heating and sanitary purposes and
‘Connection’ means a connection regulated        is defined in Section 218 of the Act.
by the Act and other relevant legislation by
                                                 ‘Infrastructure charge’ means a water
virtue of which the customer receives the
                                                 infrastructure charge or a waste water
benefit of the Company's services.
                                                 infrastructure charge.
‘Customer or potential customer’ means
                                                 ‘Measured charges notice’ means the
a person receiving a service from the
                                                 request from the Customer to the Company
Company or who is liable to pay charges
                                                 to fix charges in respect of the supply by
in accordance with the Company's charges
                                                 reference to the volume of water supplied.
scheme, or a person who might become
                                                 (As described in Section 6 of the Water
such a person on making an application
                                                 Industry Act 1999). The Company will
for the purpose to the Company.
                                                 accept requests made via our website
‘Domestic sewage’ means the content of           dwrcymru.com or by calling us on
lavatories, water which has been used for        0800 052 0140.
cooking or washing, and surface water but
                                                 Meters: A ‘screw in’ meter has concentric
does not include water used for the
                                                 ports for a single connection to pipework
business of a laundry or for a business of
                                                 and is the type generally fitted in the
preparing food or drink for consumption
                                                 Company’s standard boundary box.
otherwise than on the premises (cf Section
                                                 An ‘in line’ meter has a pipe connection
117 of the Act).
                                                 at both ends.
‘Fixed term tenancy’ means any tenancy
                                                 ‘Non-household’ a premises/customer other
other than a periodic tenancy.
                                                 than a household premises/customer.
                                                 For definition of household see above.
Dŵr Cymru Welsh Water                          4

‘Non potable water’ means water not            ‘Redevelopment’ is a site where connections
intended to meet the standards of              are changed or their use is changed.
wholesomeness set out in regulations made      Redevelopment includes, for example,
under the Water Industry Act 1991.             replacement of old houses with new houses,
                                               alteration of a large house into flats,
‘Occupier’ includes in addition to any
                                               combining two or more properties into one,
person in actual occupation of premises
                                               replacement of a factory with offices,
any person who maintains premises used
                                               extension of a factory or offices, and the
or intended for use as a dwelling or as
                                               change of a building water supply to
office or commercial premises furnished
                                               a house connection.
and ready for letting.
                                               ‘Renovation’ means any work carried out
— maintains any newly constructed or
                                               within the property which can be anything
  converted premises ready for sale or
                                               from painting and decorating to structural
  letting
                                               work.
— maintains any other premises in
                                               ‘Service pipe’ means the pipe (or part
  a condition in which they can be put
                                               of the pipe) to supply water from the
  to use for their intended purpose
                                               Company's water main to any premises
— maintains premises for multiple              and is defined in section 219 of the Act.
  occupation with shared facilities or
                                               ‘Single site’ refers to premises within one
  as a holiday or student hostel or other
                                               location.
  accommodation for short term
  occupation or letting.                       ‘Supply pipe’ means any part of a service
                                               pipe which the Company could not be, or
‘Potable water’ means water intended to
                                               have been, required to lay under Sections
meet the standards of wholesomeness set
                                               45 and 46 of the Act.
out in regulations made under the Water
Industry Act 1991.                             ‘Trade effluent’ is any liquid, either with
                                               or without particles of matter in suspension
‘Premises’ mean a permanent building,
                                               therein, which is wholly or in part produced
its grounds and appurtenances or any
                                               in the course of any trade or industry
facility for which a supply of water is made
                                               carried on at trade premises but does not
available. A building includes a house,
                                               include domestic sewage and is defined
a part of a building capable of separate
                                               in Section 141 of the Act.
occupation.
‘Rateable Value’ (RV) means the value
shown in the valuation list maintained by
a rating authority under Part V of the
General Rate Act 1967 on 31 March 1990,
and includes rateable values which are
proposed at that date and are subsequently
directed to become effective from a date
on or before 31 March 1990.
Dŵr Cymru
Scheme     Welsh 2018-19
       of Charges Water         5

Contents

1.		 Introduction                   6
2.		 Complaints                      7
3.		 Value Added Tax                9
4.		 Liability for charges          9
5.		 How we charge you              11
6.		 How to pay                     19
7.		 Other charging documents       22
8. Household charges                23
9.		 Non Household charges          26
10. Trade effluent charges          29
11. Other charges for meters        33
12. Miscellaneous charges           35
13. Infrastructure charges          36
Dŵr Cymru Welsh Water                                                  6

1. Introduction
This booklet contains the Company's                                    The Company supplies water, sewerage,
‘Charges Scheme’ made under the                                        and trade effluent services to homes,
provisions of the Water Industry Act 1991.                             offices, businesses and factories in the area
The charges contained in this booklet will                             shown on the map below.
apply for the period 1 April 2018 until 31
                                                                       Where the Company supplies only water
March 2019. In accordance with the
                                                                       services and another company provides the
Company's duty under the Act and its
                                                                       sewerage services, Dŵr Cymru Welsh Water
Licence (the Instrument of Appointment) as
                                                                       will issue a bill on behalf of both service
the water and sewerage undertaker for its
                                                                       providers. For the areas where only the
area, the Company has taken steps to
                                                                       sewerage service is provided by Welsh
ensure that the charges do not unduly
                                                                       Water, the company providing the water
discriminate against, or show undue
                                                                       service is the billing company.
preference, to any class of persons.

                                  Llandudno
       Holyhead
                                             Rhyl
                               Bangor
                                                 Mold                            Customers who are planning
                                                        Wrexham
                                                                                 to move to a new property
                                                                                 can contact the Company on
            Pwllheli
                                                                                 0800 052 0145 or email water.
                               Dolgellau
                                                    Water region boundary        enquiries@dwrcymru.com in order
                                                    Sewerage region boundary
                                                                                 to ascertain the basis on which
                                                                                 they would pay charges for the
                                                                                 property.
                               Aberystwyth
                                                                                 The Company produces a
            Cardigan                                                             number of customer information
                                                                      Hereford
    Fishguard                                 Brecon                             publications about the services
                    Carmarthen                                                   it provides. Details of these can
                                                                   Monmouth
    Haverfordwest                          Merthyr Tydfil                        be found on our website
                    Llanelli
                               Swansea
                                                                                 dwrcymru.com
                                                        Chepstow
                                        Bridgend Newport
                                             Cardiff
Scheme of Charges 2018-19                         7

2. Complaints
We always aim to get things right first time,     Water services
every time — but we know that occasionally        Water.operations.enquiries@dwrcymru.com
things can go wrong. Our preferred method
                                                  Water Customer Services
of dealing with a complaint, is by telephone
                                                  Dŵr Cymru Welsh Water
as this is the quickest way to get it resolved.
                                                  PO Box 3118
Customers can call us on one of the
                                                  CF30 0BY
following numbers:
                                                  Sewerage enquiries
Billing and accounts
                                                  Sewerage@dwrcymru.com
0800 052 0145
                                                  Sewerage Customer Services
Water services and emergencies
                                                  Dŵr Cymru Welsh Water
0800 052 0130
                                                  PO Box 3118
Sewerage services and emergencies                 CF30 0BY
0800 085 3968
                                                  Business Account Management Service
Business Customer Team                            BCT@dwrcymru.com
0800 260 5051
                                                  Business Customer Team
If you have given us a ring and you still want    PO Box 3162
to make a complaint, you can get in touch         Cardiff
by email or letter. To make sure your             CF30 0FD
complaint goes to the right team, please
use one of the addresses below. If you are
still unhappy with the reply to your
complaint, or the way your complaint was
handled, you can write to us and ask for
one of our Directors to carry out a review.
To do this, please contact us again using
the relevant address below:
Billing and accounts
Water.enquiries@dwrcymru.com
Billing Customer Services
Dŵr Cymru Welsh Water
PO Box 690
CF3 5WL
Dŵr Cymru Welsh Water                            8

If we have fully reviewed your complaint and     WATRS
you believe we could have done more, you         International Dispute Resolution Centre
can ask the Consumer Council for Water           70 Fleet Street
(CCWater) to review your case. This is an        London
independent body which represents                EC4Y 1EU
customers’ interests and investigates
                                                 0207 123 4567
complaints. You can visit their website
                                                 www.watrs.org
www.ccwater.org.uk, call them on
0300 034 3333, or write to them at;              Certain complaints can be referred to
                                                 Ofwat. These are mentioned in the relevant
Consumer Council for Water
                                                 sections of this booklet. Their contact
c/o 1st Floor,
                                                 details are:
Victoria Square House,
Victoria Square,                                 The Water Services Regulation Authority
Birmingham,                                      (OFWAT)
B2 4AJ                                           Centre City Tower
                                                 7 Hill Street
The CCWater will normally only investigate
                                                 Birmingham
complaints that have previously been
                                                 B5 4UA
referred to the Company. When writing to
them, it would be helpful to enclose a copy      0121 644 7500
of the response from the Company.                Email: mailbox@ofwat.gsi.gov.uk
If your complaint has been fully reviewed        Any correspondence with Ofwat should
by us and CCWater, and you remain                enclose copies of correspondence with
dissatisfied, you can contact WATRS.             the Company and CCWater.
WATRS is a free and independent
adjudication service which reviews disputes
between customers and companies that
CCWater have not been able to resolve
and has reached a state of deadlock.
Their contact details are below; you can
make an application on their website or ask
for an application form to be sent to you.

            Information about our complaints procedure is available in our booklet
                     'How we handle your complaints and compliments'.
                    This can also be found on our website dwrcymru.com.
Scheme of Charges 2018-19                      9

3. Value Added Tax                             4. Liability for charges
VAT will be added to water supply charges      Water and sewerage charges are payable
(including water for construction) to          for all premises to which a supply of water
customers whose industrial activities are      or a sewerage service is made available,
defined within divisions 1-5 of the Standard   whether or not such supplies are actually
Industrial Classification List 1980 (SIC).     used. Charges for these services are to be
VAT will be charged at the rate prevailing     paid by the occupier of a property except
at the time the bill is issued. Water supply   where there is an express agreement
charges to all other customers are zero        between a third party and the Company
rated for VAT purposes.                        to pay the charges. Where there is more
                                               than one person occupying a property then
                                               any occupant can be asked by the
                                               Company to pay the whole bill if the others
                                               do not. Where two or more separately
                                               occupied properties are supplied through
                                               one meter, charges are to be paid by the
                                               person identified by the Company as being
                                               responsible for the meter. It is the
                                               responsibility of the various occupiers to
                                               arrange the allocation of the overall bill
                                               and the collection of the money.
                                               Generally it is the responsibility of the
                                               occupier to inform the Company of a
                                               change of occupancy. From 1 January 2015
                                               the owner of a residential property also
                                               became responsible (under the Water
                                               Industry (Undertakers Wholly or Mainly
                                               in Wales) (Information about Non-owner
                                               Occupiers) Regulations 2014) for informing
                                               the Company who is occupying their
                                               property. Landlords must therefore now,
                                               having notified the tenants that they are
                                               providing this information and that it will
                                               be used by the Company for the purposes
                                               of all billing requirements including debt
                                               collection, tracing and enforcement (where
                                               appropriate), provide the Company with:
Dŵr Cymru Welsh Water                           10

— the full names of all adults in occupation    Charges will be waived where customers
                                                can demonstrate that the property is
— the dates of birth of all adults in
                                                unoccupied for exceptional reasons
  occupation (where this information has
                                                (e.g. death or long term hospitalisation).
  been provided to the owner)
                                                The Company reserves the right to require
— the date or dates of occupation.
                                                non household customers to provide a
This information, together with the             security deposit in cash or some other form
landlords' details, will form part of the       of secured funds. The security deposit will
Company's customer records and may be           be equivalent to charges over one billing
used for other purposes including account       cycle plus three months. Average charges
administration, tariffs, bill payments,         will normally be based on actual
improving services and regulatory               consumption in the previous year or in the
requirements.                                   case of new customers, based on a
                                                reasonable estimate of charges to be paid
If an owner fails to inform the Company
                                                in the current year. The security deposit
within 21 days of a customer occupying a
                                                may be required where the Company
property the owner becomes jointly and
                                                considers it reasonably appropriate having
severally liable for the water and sewerage
                                                regard to the customer’s payment history,
charges until these details are provided.
                                                credit rating (if any) and financial resources
The easiest way for owners to provide this      and any other material factors relevant to
information is via the Landlord and Tenant      the customer’s ability or willingness to pay
Address Portal at www.landlordtap.co.uk.        for services provided. The requirement for
                                                security or amount held may be reviewed
Alternatively they can contact the Company      by the Company or at the request of the
using the contact details below:                customer to reflect changes in the volume
Web:    landlordtap.co.uk.                      of services provided or changes to the
Phone: 0800 052 0145                            credit rating.

Email: water.enquiries@dwrcymru.com             The Company reserves the right to make
Post:   Dŵr Cymru Welsh Water,                  retrospective charging adjustments in cases
        Customer Services, PO Box 690,          of error or fraud.
        Cardiff, CF3 5WL
A customer receiving a water and sewerage
service will continue to be liable for the
charges in full whilst the premises contains
furnishings and/or fittings, is being
renovated or is otherwise occupied.
Charges will remain as normal unless a
request is made to turn off the water supply,
however, surface water drainage charges
may still apply.
Scheme of Charges 2018-19                      11

5. How we charge you                           The measured charge is made up of three
                                               elements:
                                               Water supply — based on the water used
Measured                                       as measured by the meter in cubic metres.
                                               All water used is chargeable except that
Your measured bill is based on the amount      used for firefighting. Water used for fire tests
of water used, all properties built since      and drills is chargeable unless 7 days written
1 April 2000 are metered. If you move into     notice of use is given to the Company at the
a property that is metered you cannot          postal address shown in Section 2.
revert to paying on an unmeasured basis.
                                               Sewerage — also based on the water used
The Company reserves the right to meter        and measured by the meter.
a property, subject to certain conditions,
where we have evidence that there is           The sewerage charge includes a charge for
a significant additional use of water.         surface water and highway drainage. This
Properties with a swimming pool that is        covers the cost of draining, treating and
automatically replenished or use               disposing of rainwater. If none of your
automated watering devices (i.e. not hand      rainwater drains to the public sewer then
held hose pipes) must be metered.              you will be exempt from the surface water
                                               element of your charges. A Surface Water
Household measured bills are sent half         Drainage Rebate form can be requested
yearly and are based on the actual usage       on our website dwrcymru.com or by calling
shown on the meter or an estimate if the       0800 052 0145 or (or 0800 260 5051
meter has not been read. The Company           if you receive our Business Account
aims to read all meters at least once every    Management Service). Any rebate will be
six months, however in the event that the      effected from 1st April 2014 or the date of
meter is not read the Company may ask          occupation if later. Where it is evident that
the customer to provide a reading where it     surface water does not return to the sewer,
is safe to do so, or may make a convenient     typically flats in a common building, the
appointment with the customer to obtain        company may proactively notify customers
a reading, or may estimate the usage.          and adjust their charges accordingly. While
In general terms, the more water you use       we continue to keep under review the option
the higher the bill. Sewerage is normally      of making partial rebates to customers who
charged on the assumption that 95% of          have made efforts to reduce their surface
the water used returns to the sewer. Where     water discharges a number of
a meter bill spans a period before and after   implementation issues would need to be
1 April 2018, we will charge for the water     addressed before such a rebate could be
used before 1 April 2018 at 2017/18 rates      offered. For this reason the company can
and water used on or after that date at        presently only offer full rebates to eligible
2018/19 rates.                                 customers. As Welsh Water does not
                                               charge for surface water drainage by
We have the right to meter all non-            reference to area, there is no reduction
households, including any private supplies     offered for community groups other than
which discharge to our sewer.                  the full rebate.
Dŵr Cymru Welsh Water                           12

For most customers we assume that almost        an Assessed Metered Charge subject to the
all water returns to the sewer except, for      necessary information being available from
example, that used for cooking or watering      the customer. In the case of illegal
the garden. Therefore the sewerage              connection, the Company will pursue all
element of the measured bill is calculated      appropriate legal and civil remedies.
at around 95% of the volume of water
                                                Option Metering
consumed.
                                                Household customers, (except household
Where less than 10m3 of water is                tenants with fixed term tenancies of less
consumed in any billing period this is fully    than six months, who may require consent
charged for sewerage purposes. If you           in accordance with the terms of the
believe that less than 95% of your water        tenancy agreement) can request a meter
returns to the sewer and you can prove          to be fitted to their supply. Requests to
this by measurement, you can claim a            have a meter installed can be made on
reduction in your sewerage charges.             our website dwrcymru.com or by calling us
Application forms for a non-return to           on 0800 052 0140 (or 0800 260 5051
sewer allowance can be found on our             if you receive our Business Account
website dwrcymru.com or by calling              Management Service).
0800 052 0145 or (or 0800 260 5051
                                                An easy to use online calculator is available
if you receive our Business Account
                                                on our website to help customers forecast
Management Service). The effective date
                                                if they would benefit from having a meter
of any claim is 1 April of the charge year
                                                fitted. Following receipt of a measured
in which the claim is received.
                                                charges notice, the Company will fit a
Service Charge — calculated on a daily          meter, free of charge, providing it is
basis and based on the size of the meter.       reasonably practicable to do so and doing
The service charge includes the cost of         so will not incur unreasonable expense.
reading and maintaining the meter and           Unreasonable expense would include the
replacing it when it becomes necessary.         cost of separating the customer’s shared
                                                supply pipe, the cost of substantial
Redevelopment of premises
                                                alterations to existing plumbing to enable
Any alterations to existing premises that
                                                the meter to be installed or the cost of
result in the creation of additional premises
                                                additional meters if the customer is served
or merging of existing premises must be
                                                by more than one supply. The Company will
constructed so that each of the premises is
                                                fit the meter within 3 months of receiving
separately connected to the Company’s
                                                the request. If the Company fails to meet
water main and can be separately metered.
                                                this standard the customer will receive a
Each customer must meet the costs of
                                                payment of £20 for each additional month
appropriate alterations to the pipework. In
default, the Company may carry out the          beyond the target installation date. The
necessary work and recover the costs. If        payment will not apply when circumstances
metering is not practicable, or until a meter   beyond the control of the Company prevent
is fitted a charging value or charge may be     the meter being installed. The Company’s
assessed, based on either a notional            preferred location for the meter is normally
rateable value (Uniform Service Charge) or      outside the premises in a boundary box.
Scheme of Charges 2018-19                        13

The customer may request that the meter          Further details can be found in the
be fitted in another location (providing the     Company’s publications ‘Leakage Code of
Company considers it is practicable to           Practice’ ’Water Leaks — What you need to
do so), however this would incur an              do and ‘Your Water Meter’. Copies of these
additional charge payable by the customer.       publications can be obtained on our
Details of the charge will be given on           website dwrcymru.com or by calling us on
request. The charge may not apply to             0800 052 0140 or (or 0800 260 5051
qualifying customers on our Additional           if you receive our Business Account
Services Register. The customer will be          Management Service).
charged on an unmeasured basis until the
                                                 If customers have a query or dispute about
meter is fitted. The meter remains the
                                                 any aspect of the meter installation they
property of the Company.
                                                 should in the first instance contact us on
Non Household customers can also request         0800 052 0140 (or 0800 260 5051
a meter to be fitted to their supply following   if they receive our Business Account
the process described above.                     Management Service), alternatively they
                                                 can refer the query to the Water Services
Household customers are awarded a one
                                                 Regulation Authority (Ofwat) at the address
off allowance against their water charges
                                                 on page 8.
in respect of the metered water lost when
a leak on the customers’ part of the service     Assessed Measured Charge — Household
pipe has been repaired.                          A household customer may choose the
                                                 assessed measured charge (AMC) when it
For mixed use premises i.e. non-household
                                                 is not reasonably practicable to fit a meter,
premises combined with a household, for
                                                 or it is unreasonably expensive to fit a
example, a farm supply including the farm
                                                 meter. The assessed measured charge is
house or pub with flat above, a water
                                                 based on the band of the water charge, the
allowance will be granted on the household
                                                 number of occupants and the assumption
element of the bill only. We calculate the
                                                 that 95% of the water is discharged to the
allowance for the household element on the
                                                 sewer. On change of occupier the AMC will
basis of the annual consumption figures we
                                                 be recalculated based on the new
use to calculate our assessed measured
                                                 occupiers with an option for the customer
tariff. Water allowances are not given to
                                                 to revert to an unmeasured basis of
non-household customers.
                                                 charging. The new occupant will have the
Household and non-household customers            right to apply for an option meter at which
may be entitled to a sewerage allowance on       point the feasibility of the premises for
the first and subsequent leaks where water       metering will be reassessed.
lost due to leakage has not returned to the
sewer. Allowances must be applied for
within six months of a leak being repaired.
No allowances will be given if the leak has
been caused through the carelessness of
the customer or someone acting on behalf
of the customer.
Dŵr Cymru Welsh Water                          14

Reverting to unmeasured charges                Industrial Tariff
Any household customer switching to an         Where customers use a large volume
option meter or assessed measured charge       of water at a single site (50,000 cubic
may, at any time up to one month after the     meters/50Ml) and/or the discharge of
Company has issued bills for 24 months         sewage is 100,000 cubic metres (100 Ml)
from the date the meter was fitted or the      or more per annum from a single site they
assessed measured charge was applied,          may choose one of the industrial tariff
make a request to revert back to the           bands. Each band applies to all
previous unmeasured basis of charging          consumption and discharges between
providing that the customer has not            1 April 2018 and 31 March 2019 and
previously had a meter fitted or been          comprises of:
charged on the assessed measured charge
                                               — A fixed charge for the year (which
and the supply would not be subject to
                                                 includes an annual standing charge for
compulsory metering.
                                                 the first meter)
Assessed Measured Charge —
                                               — An additional service charge for each
Non-household
                                                 additional meter based on the size of
When it is not reasonably practicable to fit
                                                 the meter
a meter, or it is unreasonably expensive to
fit a meter the Company may charge on an       — A volumetric charge
assessed basis. The assessed measured
                                               The charge will normally commence from
charge is based on the band of water
                                               the first day of the month in which the
charge determined by the type of business
                                               application is received and will continue in
and the assumption that 95% of the water
                                               future years unless the customer requests,
is discharged to the sewer. On change of
                                               in writing, in advance for a change of band.
occupier the premises will remain on the
                                               The Company will not accept more than
assessed measured charge however the
                                               one request per calendar month for a
band may be reassessed based of the type
                                               change of tariff at any one supply point.
of business undertaken by the new
occupier.
Properties fitted with a domestic fire
sprinkler system
Properties fitted with a domestic fire
sprinkler system under the Domestic Fire
Safety (Wales) Measure 2011 will be
charged on a measured basis according to
the water used. Water used for firefighting
purposes will not be charged. If an
appropriate meter cannot be installed
immediately, the property will be charged
on an Assessed Measured Charge until
a meter is installed.
Scheme of Charges 2018-19                      15

Trade Effluent Tariff                          Unmeasured
Traders are permitted to discharge trade
                                               If a property was built before 1 April 2000
effluent directly or indirectly to a public
                                               and the occupier has not asked for a meter
sewer subject to a trade effluent consent
                                               to be fitted they will pay unmeasured
being granted by the Company. A consent
                                               charges. The charge will not reflect how
will specify the quantity and quality
                                               much water is used. There are two ways to
conditions and that the effluent is sampled
                                               calculate unmeasured charges:
regularly to ensure compliance with the
conditions. Charges apply from the date of     Rateable value charge — a standing
issue of a trade effluent consent.             charge, plus a charge per pound of
Discharges may be made to sewage               rateable value for water and sewerage
treatment works or to a sea outfall.           services
There are two types of effluent charge:        OR
— The standard charge for discharges           Uniform service charge (for properties built
  below 100Ml per annum                        between 1 April 1990 and 31 March 2000)
                                               — charges are based on the average
— The industrial charge for discharges more
                                               rateable value of properties in Wales.
  than 100Ml per annum
                                               Water charges cover the costs of providing
Trade effluent charges include a fixed
                                               water to the property.
charge and variable charges that vary with
the volume and sampled strength of the         Sewerage charges cover the cost of
discharged effluent.                           removing, treating and disposing of the
                                               used water including a charge for surface
Bills will be sent either Monthly, Quarterly
                                               water and highway drainage. This includes
or Six Monthly in arrears, depending on the
                                               the cost of draining, treating and disposing
average monthly charge. Charges are
                                               of rainwater. If none of your rainwater drains
payable within 14 days of a bill being sent
                                               to the public sewer then you will be exempt
and can be paid by Direct Debit, BACS
                                               from this element of your charges.
or cheque.
                                               A Surface Water Drainage Rebate form
A domestic sewerage charge which is            can be found on our website dwrcymru.com
calculated, in the main, by taking into        or can be requested by calling us on
account facilities present, headcount and      0800 052 0140. Any rebate will be
number of days worked is also chargeable       effected from 1st April 2014 or the date of
and will be billed against a separate          occupation if later. Where it is evident that
account along with any water charges that      surface water does not return to the sewer,
are billed by the company.                     typically flats in a common building, the
                                               company may proactively notify customers
                                               and adjust their charges accordingly.
Dŵr Cymru Welsh Water                                                    16

Assistance tariffs                                                       It is important that customers provide
                                                                         accurate details of household income.
The Company offers a range of affordability
                                                                         Information provided will be checked with
assistance designed to keep bills affordable
                                                                         independent third parties and any false or
for low income or vulnerable customers.
                                                                         misleading claims will be rejected and may
HelpU                                                                    be regarded as fraud.
This tariff helps the lowest income
                                                                         Customers should notify the Company
households in our region.
                                                                         if their household income changes.
To qualify for this tariff the water supply to                           Customers on the HelpU tariff will be
the household must be for domestic use                                   reviewed annually and may be required
only and the total current household                                     to provide relevant documents.
income must be less than the threshold
                                                                         All applications for HelpU should be
published on our website dwrcymru.com
                                                                         addressed to the billing company.
and included in our HelpU terms and
                                                                         Customers who receive their water service
conditions on the application form. The
                                                                         from another water company should apply
website and the terms and conditions also
                                                                         to that company for our HelpU tariff. If
set out the types of income that should be
                                                                         eligible they will be placed on the HelpU
included in the calculation of the total
                                                                         tariff for their sewerage service only.
current household income.
                                                                         For metered HelpU customers, if the charge
As part of the application process
                                                                         calculated from actual usage shown on the
applicants provide their consent for us
                                                                         meter, using the standard measured tariff,
to verify information provided in the
                                                                         is less than the HelpU’ tariff, the bill will be
application with third parties (such as the
                                                                         based on the actual reading. Otherwise the
Department for Work and Pensions, HM
                                                                         bill will be capped at the ‘HelpU’ level.
Revenue and Customs, the relevant local
authority, the relevant Registered Social                                Note 1: Properties covered by common
Landlord, Credit Reference Agencies).                                    billing agreements will not be eligible for
                                                                         HelpU. However, the Company may at its
Applications can be completed online at
                                                                         sole discretion consider offering an
dwrcymru.com. Alternatively customers can
                                                                         equivalent arrangement to a domestic
ring 0800 052 0145 for an application
                                                                         customer where there is a clearly
form. Please have your customer account
                                                                         discernable household and it can be
number to hand along with the names and
                                                                         assured that the household would in
date of birth of all occupants over the age
                                                                         practice receive the full benefit of the
of 16.
                                                                         reduced tariff.
Customers completing an application for
                                                                         Note 2: The tariff will be applied as a daily
HelpU will be required to accept advice on
                                                                         charge effected from the date of
how their household can become more
                                                                         application received.
water efficient and will be offered a free
water saving gift.

* HelpU isn’t designed to help students in full time education and we won’t normally accept student applications. We may, at our discretion,
  exclude income from students living in the family home, who are receiving a ‘fees only’ loan.
Scheme of Charges 2018-19                          17

WaterSure Wales                                    — Personal Independence Payments AND:
This tariff helps large families and homes
                                                        either be in receipt of child benefit for
where a member of the household has a
                                                        three or more children under the age of
medical condition that requires them to use
                                                        19, who all live at the premises and are in
a significant additional amount of water. It
                                                        full time education, or, they or someone
is aimed at metered customers only.
                                                        living at the property is diagnosed as
The tariff is set around the vulnerable                 suffering from one of the following
groups regulations made by DEFRA for                    medical conditions which causes them
English water companies in the absence of               to use a significant additional amount
regulations from the Welsh Assembly.                    of water (see note 1):
To qualify for this tariff the water supplied to   — Renal failure, requiring dialysis at home
the household must be metered, and not               (except where the health authority
be used for watering a garden with a                 contributes to the cost of the dialysis)
non-handheld appliance such as a
                                                   — Abdominal stomas
sprinkler or domestic irrigation system, or to
replenish a pond or swimming pool with a           — Desquamation (flaky skin loss)
capacity greater than 10,000 litres. An
                                                   — Weeping skin disease (eczema, psoriasis,
AMC equal to the WaterSure Wales tariff
                                                     varicose ulceration)
will be applied where it is not reasonably
practicable to fit a meter or it is                — Incontinence
unreasonably expensive to fit a meter but
the customer meets the other qualification         — Crohn’s disease
criteria. The customer (or another person          — Ulcerative colitis
in occupation) must be in receipt of one
of the following benefits or tax credits:          Application forms can be requested
                                                   online on dwrcymru.com or by contacting
— Universal Credit                                 0800 052 0145. Supporting
— Housing Benefit                                  documentation will be required and where
                                                   applicable signed by professional medical
— Income Support                                   practitioner. On receipt of the completed
                                                   application and supporting documentation
— Income related Employment
                                                   the Company may carry out validation
  and Support Allowance
                                                   checks with appropriate bodies. Any false
— Income based Jobseeker’s Allowance               or misleading claims will be rejected and
                                                   may be regarded as fraud. WaterSure
— Working Tax Credit
                                                   Wales customers already on a meter —
— Child Tax Credit                                 the reduced charge will be applied to your
  (other than just the family element)             account from the day after your last meter
                                                   reading or the date you moved in, whichever
— Pension Credit
                                                   is latest. WaterSure Wales customers
— Disability Living Allowance                      requiring a meter to be fitted — If we’ve
                                                   installed a meter at your property for you to
— Attendance Allowance
                                                   qualify for WaterSure Wales, we’ll apply the
Dŵr Cymru Welsh Water                           18

tariff from the day the meter was fitted.       Welsh Water Assist - transition for sewerage
When we are unable to install a meter at        only annual charge. This tariff is not
your property, the charge will be applied to    available for customers previously paying
your account from the date of application       the combined water and sewerage Welsh
received. The capped tariff will be applied     Water Assist transition charge.
as a daily charge.
                                                Water Direct
All customers on the WaterSure Wales tariff     An annual discount will be applied to the
will be reviewed annually and may be            account of each customer paying charges
required to provide relevant documents.         by direct deductions from qualifying
                                                Department for Work and Pensions benefits
If the charge calculated from actual usage
                                                (Income Support/Income related
shown on the meter, using the standard
                                                Employment and Support Allowance,
measured tariff, is less than the ‘WaterSure
                                                Income-based Jobseeker’s Allowance
Wales’ tariff, the bill will be based on the
                                                or Pension Credit). This discount of £25
actual reading. Otherwise the bill will be
                                                will be applied for each year the customer
capped at the ‘WaterSure Wales’ level.
                                                continues to pay by this method.
All applications for WaterSure Wales should
                                                Water Collect
be addressed to the billing company.
                                                An annual discount will be applied to the
Customers who receive their water service
                                                account of each customer paying charges
from another water company should apply
                                                via a registered social landlord or local
to that company for their WaterSure tariff
                                                authority that is participating in the
(the assisted tariff applicable for English
                                                scheme. This discount of £10 will be
Water companies). Customers eligible for
                                                applied for each year the customer
that tariff will also be entitled to the
                                                continues to pay by this method.
WaterSure Wales tariff for their sewerage
service.
Note 1: Other medical conditions that cause
an excessive use of water may, at the
Company’s discretion, be considered
subject to independent confirmation by
a medical practitioner.
Welsh Water Assist
All Customers previously on the Welsh
Water Assist Tariff who remain eligible for
that tariff will automatically be placed onto
WaterSure Wales from 1st April 2017.
Unmetered customers will be placed onto
WaterSure Wales AMC.
Eligible customers who were paying only the
sewerage service Welsh Water Assist
transition charge will be charged at the
Scheme of Charges 2018-19                      19

6. How to pay                                  Payment book
                                               Metered customers paying using a
                                               payment book can pay monthly,
Customers may pay online at dwrcymru.com
                                               unmeasured customers can pay monthly or
(using Direct Debit or a Credit/Debit card)
                                               fortnightly. Payments can be made at a
or use the 24 Hour Automated Payment
                                               post office, bank, PayPoint outlet or local
Line 0800 028 5209. Please have your
                                               authority.
customer reference number to hand.
                                               Payment card
A full list of payment options and where to
                                               Customers paying using a payment card
pay is shown below and can also be found
                                               can pay monthly, fortnightly or weekly at a
on the reverse of your bill.
                                               post office or by using a PayPoint outlet.
Direct debit
                                               Cash payments
Customers can set up a direct debit plan
                                               Customers can pay by cash either in full or
online at dwrcymru.com or can contact us
                                               by instalments using the payment stub on
on 0800 052 5604. Direct debits can be
                                               the bill/payment book or payment card at:
paid annually, bi annually, monthly or
weekly. Metered customers can pay on any       — a post office or bank (free at any branch
day of the month if paying monthly, or by a      of NatWest or the customers own bank)
date agreed with the customer if paying bi
                                               — a PayPoint outlet
annually. Payment will be claimed 14 days
after the bill is issued which will be         — local authority (only some local
determined by the date the meter was read.       authorities accept payments).
Unmeasured customers can pay on any
                                               Cheque payments
day of the month if paying monthly, or on
                                               Customers can pay by cheque either in full
1 April and 1 October if paying bi-annually,
                                               or by instalments. The customer reference
or 1 April if paying annually.
                                               number must be written on the back of the
Credit/debit cards                             cheque, and crossed ‘A/C Payee’. The
Customers can pay by using their debit/        customer must use the payment stub on
credit cards, at any time, either online at    the bill/payment book or payment card,
dwrcymru.com, or by calling our automated      and can pay at:
payment line on 0800 028 5209.                 — a bank (free at any branch of NatWest
Customers can pay by using most major            or the customers own bank)
credit/debit cards either in full or by
                                               — a PayPoint outlet
instalments when the payment is due.
Please have your customer reference            — local authority (only some local
number to hand.                                  authorities accept payments)
                                               — or customers can send a cheque made
                                                 payable to ‘Dŵr Cymru Cyf’ to:
                                               Dŵr Cymru Welsh Water Customer Services
                                               PO Box 690, Cardiff, CF3 5WL
Dŵr Cymru Welsh Water                           20

Unmeasured bills are normally sent out
in February/March each year and are
payable on 1 April, unless an alternative
payment arrangement has been made
with the Company. Where the unmeasured
charges are paid, in full, by 1 April 2018
the Company will discount the annual bill
by 1.5%.
Measured bills are normally sent to
households, six monthly, in arrears and
are due on demand unless an alternative
payment arrangement has been made
with the Company.
The Company reserves the right to set
the billing frequency of Non-household
customers. In general, however,
Non-household customers will be billed
quarterly where the combined water and
sewerage charges exceed £750 per
quarter, or monthly where combined water
and sewerage charges exceed £2,000
per month. Bills are due for payment within
14 days. Industrial tariff customers are
billed monthly.
Payment by instalments is available to all
household customers and those non-
household customers who do not pay VAT
on the charges and are not in arrears at the
time of the request. Failure to pay any
instalment by the due date will result in the
instalment plan being withdrawn without
notice and the balance of the outstanding
charges becoming due and payable
immediately.
Details of payment options and where to
pay can also be found on the reverse of
your bill.
Scheme of Charges 2018-19                        21

Having difficulty paying?                        Citizens Advice Bureau
                                                 Check your local yellow pages or Thomson
We recognise that our customers can
                                                 local directory for addresses and telephone
be affected by circumstances that are
                                                 numbers
sometimes beyond their control which
                                                 www.citizensadvice.org.uk
cause them temporary or long term
financial difficulty. Whatever the situation     Civil Legal Advice
it is important that customers should            Telephone: 0345 345 4345
contact us by calling 0800 052 0145              www.gov.uk/civil-legal-advice
(or 0800 260 5051 if you receive our
                                                 Shelter Cymru
Business Account Management Service).
                                                 Telephone: 0845 075 5005
We may be able to arrange for payments
                                                 www.sheltercymru.org.uk
to be made weekly, fortnightly or by monthly
instalments.                                     Whatever the situation, it’s important
                                                 that customers contact the Company
We may also be able to reduce customer’s
                                                 right away.
charges if their household is eligible for one
of the Affordability Assistance tariffs          Customers entering into any formal
described above.                                 insolvency procedure
                                                 Where a Customer enters into any formal
We also operate a Customer Assistance
                                                 insolvency procedure the Company will
Fund that can offer financial assistance
                                                 apportion any charges on a daily basis
for customers who meet the qualification
                                                 up to the date immediately before the
criteria and have arrears. For more
                                                 date the relevant insolvency procedure
information customers can visit our
                                                 becomes effective ('the insolvency date').
website dwrcymru.com or call us on
                                                 Any apportioned charges after the
0800 052 0145.
                                                 insolvency date will be payable by the
We would also encourage all customers            occupier of the property in question and
who are struggling with debt, or low             apply from the next day of occupation after
incomes to consider contacting a free debt       the insolvency date. Any such apportioned
advice company. These organisations can          charges will not fall within the insolvency
help ensure customers maximise their             procedure. The charges will be payable by
budget and benefits and negotiate with           the occupier on the same payment terms
creditors.                                       as would apply if the property had been
                                                 newly connected on that day.
If customers want independent advice, they
can contact a local advice agency such as:
National Debtline
Freephone: 0808 808 4000
www.nationaldebtline.org
Step Change
Freephone: 0800 138 1111
www.stepchange.org
Dŵr Cymru Welsh Water                          22

7. Other charging
schedules
Dŵr Cymru Welsh Water also publishes the
following additional charging schedules;

Wholesale Tariff Document
Primary charges for eligible premises that
could be supplied with water by a restricted
retail authorisation. This document also
includes Non-primary charges that would,
where relevant, be payable by a water
supply Retailer.

Developer Services Schedule of Charges
Charges for new connections and other
activities to support Developers.

Schedule of Wholesale Charges
Wholesale elements of Welsh Water’s water
and sewerage charges for information only.
Scheme of Charges 2018-19                                               23

8. Household charges

Standard unmeasured charges

Unmeasured water services                                                                                                          (£)

 Standing Charges                                                                                                              130.88
 RV based charge - per poundage of RV                                                                                          0.8370
 Uniform Service Charge                                                                                                        239.69

Unmeasured sewerage services                                                                                                       (£)

 Standing Charge                                                                                                               182.28
 Standing Charge - Surface Water rebated                                                                                        126.88
 RV based charge - per poundage of RV                                                                                           1.1883
 Uniform Service Charge                                                                                                        336.76
 Uniform Service Charge - Surface Water rebated                                                                                 281.36
 Surface Water only - includes highway drainage                                                                                  80.99
 (for properties with a rateable value of £25 or less, no charge will be made)

Standard measured charges
                                                                                                   Water (£)            Sewerage (£)

 Standard volumetric rate per cubic metre                                                              1.3524                    1.7617
 Sewerage volumetric rate - Surface water rebated per cubic metre                                                               1.3894

Service Charge                                                                                     Water (£)            Sewerage (£)

 Up to 20mm*                                                                                           38.20                     84.45
 25mm                                                                                                  38.20                     84.45
 30mm                                                                                                  183.79                  383.83

 40mm                                                                                                 338.59                   570.42

* For 2017/18, this charge also covers dwellings with a mains fed sprinkler system which would otherwise have been fitted with a standard
  15mm meter
Dŵr Cymru Welsh Water                         24

Assessed measured charges

Water                          Band A - average use                  Band B - low use
                               Based on loading units/            Based on loading units/
                                appliances in property             appliances in property

                            Annual charge      Consumption     Annual charge      Consumption
No of occupants                       (£)         (m3/year)              (£)         (m3/year)
 1                                 125.76                65           109.53                53

 2                                 169.38                97           145.04                79

 3 and above                       219.42             134             184.25                108

Sewerage                       Band A - average use                  Band B - low use
                               Based on loading units/            Based on loading units/
                                appliances in property             appliances in property

                            Annual charge     Annual charge    Annual charge     Annual charge
No of occupants                    Full (£)   SW rebated (£)          Full (£)   SW rebated (£)
 1                               192.82            169.92            172.73            154.08

 2                               246.79            212.49            216.67            188.73
 3 and above                     308.71            261.33           265.20             227.01
Scheme of Charges 2018-19                                                25

Affordability support

HelpU                                                                                                Water (£)            Sewerage (£)

 Annual charge                                                                                            84.14                   113.23

Further information on customer eligibility for Helpu can be found at dwrcymru.com

WaterSure Wales                                                                                      Water (£)            Sewerage (£)

 Annual charge                                                                                          130.89                    189.06

WaterSure Wales AMC                                                                                  Water (£)            Sewerage (£)

 Annual charge                                                                                          130.89                    189.06

Welsh Water Assist - Transition for Sewerage only Customers                                                               Sewerage (£)
 Annual charge                                                                                                                    167.50

Note: This is the transition tariff for customer’s eligible for and paying only the sewerage annual charge of the Welsh Water Assist —
Transition charge. It is not available for customers previously paying either the combined water and sewerage Welsh Water Assist —
Transition annual charge or the Welsh Water Assist — Unmeasured Transition annual charge.
Dŵr Cymru Welsh Water                                                      26

9. Non household charges

Standard unmeasured charges

Unmeasured water services                                                                          (£)

Standing Charge                                                                                  109.58
RV based charge - per poundage of RV                                                            0.9930
Uniform Service Charge                                                                          238.66

Unmeasured sewerage services                                                                       (£)

Standing Charge                                                                                  150.54
Standing Charge - Surface Water rebated                                                           79.86
RV based charge - per poundage of RV                                                             1.4222
Uniform Service Charge                                                                           335.43
Uniform Service Charge - Surface Water rebated                                                   264.75
Surface Water only - includes highway drainage                                                    85.75
(for properties with a rateable value of £25 or less, no charge will be made)

Standard measured charges
                                                                                Water (£)   Sewerage (£)
Standard volumetric rate per cubic metre                                          1.4000         1.8559
Sewerage volumetric rate - Surface water rebated per cubic metre                                 1.4830

 Service Charge                                                                 Water (£)   Sewerage (£)
Up to 20mm                                                                          31.10          74.74
25mm                                                                              100.69         258.51
30mm                                                                              176.68         377.75

40mm                                                                              331.10        565.38
50mm                                                                             503.26          994.42
65mm                                                                              673.85       1,600.23
80mm                                                                             893.30         2,316.16
100mm                                                                           1,063.89        4,067.11
150mm                                                                            1,375.61      9,203.75
200mm and over                                                                   1,375.61      16,281.13
Scheme of Charges 2018-19             27

Assessed measured charges

Water
                                    Consumption                      Annual charge
Band (based on type of business)       (m3/year)                               (£)

Band 1                             Less than 500                           588.29
Band 2                                501-1,000                            1145.26
Band 3                               1,001-2,000                           2398.77
Band 4                              2,001-4,000                            4347.47

Sewerage
                                    Consumption    Annual charge     Annual charge
Band (based on type of business)       (m3/year)          Full (£)     Foul only (£)

Band 1                             Less than 500          769.39            622.96
Band 2                                501-1,000         1,463.52           1,170.22
Band 3                               1,001-2,000       3,025.26           2,401.90
Band 4                              2,001-4,000         5,453.14          4,316.66
Dŵr Cymru Welsh Water                                    28

Industrial tariffs

Potable water
                                                            Indicative                              Volumetric
                                                        consumption          Fixed charge               charge
Band                                                       (ML/year)                  (£)               (£/m3)

Standard                                                         1,000            127,740.17            0.7325

                                                                         *See standard measured service charge

Non potable water
                                         Indicative                   Partial treatment            Raw water
                                     consumption        Fixed charge Volumetric charge       Volumetric charge
Band                                    (ML/year)                (£)             (£/m3)                 (£/m3)

A                                            50          42,698.69                0.4563                   -
B RAW                                        >50           43,318.44                     -            0.3518

                                                                         *See standard measured service charge

Sewerage

(For discharged sewerage > 100,000 cubic metres per year)                                                  (£)

Fixed charge                                                                                        6,652.64
Volumetric charge - Full service per cubic metre                                                      1.6956
Volumetric charge - Foul only service per cubic metre                                                 1.3409
Scheme of Charges 2018-19                                 29

10. Trade effluent charges

New application for consent to discharge trade effluent (zero rated for VAT)                  £341.00

Revision of existing consent at customer’s request (zero rated for VAT)                       £341.00

Trade effluent charges include a fixed                    Trade effluent may be billed on the basis of
charge and variable charges that vary with                incoming water supplies subject to an
the volume and sampled strength of the                    allowance depending upon the nature of the
discharged effluent.                                      trade undertaken on site. Where the
                                                          customer claims that the volume of effluent
Bills will be sent either Monthly, Quarterly
                                                          discharged is less than the volume of water
or Six Monthly in arrears, depending on the
                                                          supplied and the Company agrees this, the
average monthly charge. Charges are
                                                          adjustment to charges will take effect from
payable within 14 days of a bill being sent
                                                          the start of the billing period in which the
and can be paid by Direct Debit, BACS or
                                                          claim is made.
cheque.
                                                          Alternatively, charges may be calculated
Payment must be made within 14 days
                                                          using flow data supplied by the discharger
by cheque, BACS or direct debit.
                                                          when so agreed by the Company. Where
A domestic sewerage charge which is                       the daily discharge is in excess of 100 cubic
calculated, in the main, by taking into                   metres flow measurement apparatus should
account facilities present, headcount and                 be installed by the trader on all the trade
number of days worked is also chargeable                  effluent discharges. When daily discharges
and will be billed against a separate                     are in excess of 250 cubic metres traders
account along with any water charges that                 must install flow measurement apparatus
are billed by the company.                                and it is their duty to operate and maintain
                                                          the equipment to the satisfaction of the
                                                          Company. The apparatus is to be tested
                                                          and maintained in accordance with the
                                                          Company’s requirements as notified
                                                          periodically in writing to the discharger.
Dŵr Cymru Welsh Water                                   30

Discharge to sewage treatment works

Formula is either

 C = R + V + S St
                                 (discharge to primary treatment only)
               Ss
 Or

 C = R + V + Vb + B Ot + S St
                                                    (discharge to full secondary treatment only)
                    Os     Ss

Where:
C = charge/m3 of effluent                              Ot = settled COD of the effluent in mg/l
R = sewerage costs/m3                                  Os = settled COD of domestic sewage - 500mg/l
V = primary settlement treatment costs/m3              S = sludge treatment costs/m3
Vb = secondary volume-related treatment costs/m3       St = suspended solids of the effluent in mg/l
B = secondary strength-related treatment costs/m3      Ss = suspended solids in domestic sewage - 350mg/l

Discharge to sea outfalls

For traders discharging to long sea outfalls

 C = R + M

For traders discharging to all other outfalls

 C = R          or      C = R + Vm

Where:
C = charge/m3
R = sewerage costs/m3
M = marine treatment costs/m3
Vm = pumping, preliminary treatment costs/m3
Scheme of Charges 2018-19                                 31

Standard tariff

Trade Effluent Fixed Charge                                                                 25.08

The standard unit charges per cubic metre are:

       The average cost for receiving a cubic metre of foul water into the sewer,
 R
       including conveyance to the treatment works or outfall                              0.3222
 V     The average cost for preliminary and primary treatment                              0.3985
       The average cost for the pumping and settlement elements of biological
 Vb
       treatment                                                                           0.1656
 B     The average cost of biological treatment, excluding pumping and settlement          0.2587
       The average cost of treatment and disposal of primary sludge at the Company’s
 S
       larger sewage treatment works                                                       0.1873
 M     The average cost of marine treatment using a long sea outfall                       0.2384
 Vm    The average cost of pumping, preliminary treatment and discharge through outfalls    0.1701

Industrial tariff
Customers may choose this tariff where the discharge of trade effluent
from a single site is 100Ml or more per annum.

Fixed Charge                                                                               245.12

       The average cost for receiving a cubic metre of foul water into the sewer,
 R
       including conveyance to the treatment works or outfall                              0.2122
 V     The average cost for prelimary and primary treatment                                0.3706
       The average cost for the pumping and settlement elements of biological
 Vb
       treatment                                                                           0.1540
 B     The average cost of biological treatment, excluding pumping and settlement          0.2406
Dŵr Cymru Welsh Water                         32

Excess licence charge                         Use of outfall
A limited number of discharges contain        Charge for use of Welsh Water sea outfall
complex organic substances in such            where customer holds their own EA
concentration that Natural Resources          discharge consent and discharges treated
Wales or Environment Agency consider it       effluent directly into our outfall.
necessary to control them by including
concentration limits in discharge consents.   Fixed Charge (£)                  245.12
Effluents with such limits attract a higher
licence fee than normal. Where the            Volumetric Charge (£)            0.0629
increase in this fee is attributable to an
individual trade effluent or effluents that   Disputes
are consented to discharge these              Any dispute regarding the discharge
substances the additional fee will be         of trade effluent may be referred to the
added to the trade effluent charge of the     Water Services Regulation Authority
discharger.                                   (Ofwat) at the address shown on page 8.
Scheme of Charges 2018-19                                      33

11. Other charges for meters

Installation of logger
Meter logger — available for meters 15-50mm                                                                £58.34
A logger, which measures demand in 15 minute intervals, may help customers to understand                    + VAT
their consumption patterns and identify if there are any leaks on the supply. The charge will
be refunded in the event excessive consumption is due to leakage from Dŵr Cymru’s pipes.

Install meter logger abortive visit                                                    Price on Application + VAT

Access to online data from telemetry equipment installed at customer site                               £20 + VAT

Information request — printed copies of logger information                                          £20.00 + VAT

Provision and installation of a pulse unit and splitter                               Price on Application + VAT

Testing — Household (charges inclusive of VAT)
Meter removed for testing                                                                   Reasonable expenses
Invoice will be issued to customer in the event the test results show                        up to a maximum of
meter is recording within permitted parameters. If the meter is found to                                 £70.00
be faulty then there will be no charge for the test.

Any other case                                                                                              £20.00

Testing — Non-household
If the meter is found to be faulty then there will be no charge for the               Price on Application + VAT
test otherwise the charge will be as per ‘Change of Meter’ (see table
opposite) plus the actual cost of the meter test.

Extraordinary meter reading charges
In accordance with our Code of Practice for Meter Reading, we reserve the right to recover any additional meter
reading costs incurred as a result of persistent unreasonable customer behaviour. These include but are not limited
to the following:

Verification of meter details or meter supply arrangements                                          £55.00 + VAT

Abortive meter verification visit                                                                   £34.00 + VAT

Notice of Entry/Warrant of Entry                                                      Price on Application + VAT

Other legal or specialist costs                                                       Price on Application + VAT

Meter read requested by retailer or customer                                                        £34.00 + VAT

Abortive visit                                                                                      £34.00 + VAT
Dŵr Cymru Welsh Water                                    34

Change of size or meter
Where the Company is able to fit a new ‘screw in’ meter in existing boundary box without further work
the charge is £106 otherwise the charge made is shown in the table below. (If the meter no longer
records flow correctly, it will be replaced free of charge). If the work is completed out of normal working
hours we may apply additional costs.

Meter exchange size              Charge (£) without excavation + VAT       Charge (£) with excavation + VAT
Up to 25mm                                                    156.00                                475.00
30mm                                                          238.00                                557.00
40mm                                                          281.00                                600.00
50mm                                                          502.00                                821.00
80mm                                                          545.00                                864.00
100mm                                                         588.00                                907.00
150mm                                                         857.00                               1403.00
200mm                                                          961.00                              1507.00
Above 200mm                                      Price on Application                   Price on Application

Re-position a meter
Requests in writing to Customer Services Department, giving
reasons. Customer may be charged reasonable expenses.

Removed meter
Where a meter had been removed without our permission we may
apply reasonable costs for its replacement.
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