SERVICE & RATE GUIDE 2021 - Montenegro DHL EXPRESS
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DHL EXPRESS
SERVICE & RATE
GUIDE 2021
Montenegro
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The International Services How to Ship Shipping Tools Zones and Rates
Specialists Page 4 with DHL Express Page 14 Page 15
Page 2 Page 10
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Get a quote from MyDHL+
2
CONNECTING YOUR WORLD
Operating in
220+ countries and
territories worldwide 260+ aircraft
3,200+ 3,200+
facilities ights per day
fl
(commercial and
non-commercial)
360+
TAPA* certifications
By the year 2050,
Deutsche Post DHL Group 400
aims to achieve zero
emissions logistics
million+
shipments
36,000+
per year v ehicles (own, leased,
subcontracted trucks
and vans)
100,000+ 84,000+
Service Points
employees
Figures are global and are approximate as of the end of 2019
*TAPA = Transported Asset Protection Association
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DHL Service & Rate Guide 2021: Montenegro
THE INTERNATIONAL SPECIALISTS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.7 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.
Through our Certified International Specialist Program we This guide enables you to find out how DHL Express can help
provide all DHL Express employees with the specialized you with your shipping needs, and to see what best fits your
knowledge they need to do their job competently and needs from our wide range of products and services. Should you
confidently – and that’s good news for both employees and have any questions, please get in touch with your DHL Account
customers. As Certified International Specialists you can rely on Manager or visit us at dhl.me.
DHL Express as the experts in international express.
4
DHL Service & Rate Guide 2021: Montenegro
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 1,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe. DHL Express 9:00
We deliver reliably and quickly to more global destinations features a money-back guarantee* and is suitable for pieces up
across a single integrated network than any other express to 30kg and shipments up to 300kg.
delivery company.
DHL Express 12:00
With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee* and allows for heavier pieces
up to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00
DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00
Service description the next possible on the next possible (10:30 to the USA) on the
business day business day next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 50 26
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)** 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 80 x 80cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see dhl.me for details.
**A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
5
DHL Service & Rate Guide 2021: Montenegro
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can import shipments
from over 220 countries and territories in the world. This is more than any
other express delivery company can offer. What’s more, customers in, say, the
USA can order an import from China not just to the USA, but to other
destinations as well. We call this a third country shipment.
There is no need for local brokers or forwarders to get involved in any part of
the process. You are in full control, and able to manage all aspects of your
imports in a very simple way.
You can order an import from another country, to be delivered to your country
or any other destination, by using our dedicated electronic shipping solution
for imports. You will have one account number, one invoice in a single currency
and a fixed price that means you know exactly what you will pay.
DOMESTIC SERVICES
If you want to ship documents or goods within your own country, we can offer
our Time Definite Domestic products with a delivery time guarantee for the
end of the next possible business day.
DHL EXPRESS ENVELOPE
Our DHL Express Envelope service provides door-to-door international
delivery of lightweight document shipments by the end of the next possible
business day. It also offers you carbon neutral shipping at no extra charge.
n Up to 300 grams
n Global coverage
n Document shipments only
n Packaging envelope included
n GoGreen Climate Neutral service
6
DHL Service & Rate Guide 2021: Montenegro
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
International e-commerce
The explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’ ON DEMAND DELIVERY
international growth with:
DHL’s On Demand Delivery tool keeps receivers
informed of shipment progress, allowing them to
n Global reach
reschedule, reroute, release or conveniently collect
n Express delivery options
from a DHL Service Point. It is an innovative, easy-to-
n Flexible delivery options for receivers
use, mobile-friendly service, especially for residential
n Duty billing options and customs expertise
deliveries.
n Consultative advice for our customers on how to increase
sales and grow cross-border
Designed to enhance the online shopper’s experience,
especially for residential deliveries, the service is
Fast, flexible and easy
available globally, meaning consistent service
Consumers expect everything ‘on demand’ – anytime, anywhere.
standards and a harmonized user experience.
DHL shipping options give customers a distinct competitive
edge: over 90% of online consumers look at the available
delivery options before going to the checkout, and their decision
is influenced by delivery speed, flexibility and ease. Scheduled delivery Signature release/
leave your signature
Leave with neighbor Collect from
or concierge Service Point
Alternative address Vacation hold
Discover and grow
Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers such as
‘The 21st Century Spice Trade’, customer and trend research and
market intelligence tools can enable you to better understand
your customers and shipping requirements to take the next step
in your e-commerce journey.
Our customers go global with ease and speed, maximizing the
enormous potential of international e-commerce.
7
DHL Service & Rate Guide 2021: Montenegro
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from Packaging View charges
non-standard deliveries and billing options to climate neutral We offer a range of high-quality DHL-branded packaging items.
shipping. You have the flexibility to choose the best service for One-off flyers, envelopes and smaller boxes are free of charge.
your needs with our express delivery services worldwide. Larger boxes and tubes can be ordered through Customer
Contact Customer Services to learn more. Services and will be provided by the courier at time of pickup,
a charge applies.
Duties and Taxes Paid View charges
DHL Express can arrange for the shipper or a third party to be Change of Billing View charges
billed for any duties and taxes payable at destination, rather This applies when a customer requests a change of defined
than the receiver of the shipment being billed. Charges apply billing information on an already issued invoice, and which will
whenever the shipper requests that duties, taxes or other result in a reissuing of the invoice and, in case of an account
regulatory fees be billed outside of the destination country. change, crediting of the old account and debiting of the new.
Saturday Delivery View charges
We offer Saturday delivery services to key cities in more than
70 countries.
Extended Liability View charges
If you are sending valuable documents such as passports, visa
applications or regulatory certificates you can extend the DHL
standard liability with this service. It provides coverage and
compensation in the case of loss or damage.
Direct Signature View charges
If you are sending sensitive documents or high value contents
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will
ensure your shipment is not re-directed, or delivered at an
alternative address.
Importer of Record (IOR) View charges
This service allows the shipper to send a dutiable shipment to
the receiver, with the duties and taxes invoiced to a third party at
destination acting as the nominated Importer of Record (IOR).
The customs invoice must indicate the importer’s billing details
in addition to the receiver’s shipping address.
Residential Address View charges
Customers shipping to a home or private residence can activate
specific delivery options by designating the delivery address as
residential. For such shipments, DHL Express will proactively
notify the receiver via email or SMS about the shipment’s
progress. Receivers can then select the most suitable delivery
option on the On Demand Delivery website.
For a full list of optional services, please visit dhl.me.
8
DHL Service & Rate Guide 2021: Montenegro
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
SURCHARGES
In order to maintain a consistently high level of service, in Excepted Quantities View charges
specific circumstances DHL Express levies a surcharge for This fixed surcharge is applied per shipment when the handling
exceptional activities, ensuring that these surcharges are fair for and transportation of shipments involves substances and
all of our customers. commodities that are in Excepted Quantities in compliance with
IATA Dangerous Goods Regulations.
Fuel Surcharge View charges
This variable surcharge is applied to the weight charge of each Limited Quantities View charges
shipment and any transportation related surcharges. It is A surcharge is applied per shipment when the ground handling
derived from publicly available fuel oil indices that are also and transportation of shipments involves substances and
shown on the DHL Express website at dhl.me. The charge is commodities that are in Limited Quantities in compliance
calibrated every month to the oil price that was current two with ADR regulations and which are restricted from air
months prior to the billing month. The Fuel Surcharge applies to transportation. Such dangerous goods are restricted to no
international shipments. more than 30kg per piece and are accepted from approved
shippers only.
Remote Area View charges
This surcharge applies when a shipment is collected from Dry Ice UN1845 View charges
or delivered to a location that is distant or difficult to serve. A service charge will be applied for the handling and
The Remote Area surcharge applies to international shipments. transportation of Dry Ice UN1845, which is used as a freezing
agent for non-dangerous goods.
Overweight Piece View charges
A fixed surcharge is applied to every piece, including a pallet that Address Correction View charges
exceeds a scale or volumetric weight of 70kg. The Overweight This fixed surcharge is applied to any shipment that has an
Piece surcharge applies to domestic and international shipments. incorrect delivery address at the time of pickup and the delivery
cannot be fulfilled after making efforts at the destination to
Oversize Piece View charges determine the correct address. This surcharge applies to
This fixed surcharge applies to every piece, including a pallet, domestic and international shipments.
with a single dimension in excess of 120cm. The Oversize Piece
surcharge applies to domestic and international shipments. Data Entry View charges
This fixed surcharge applies for each shipment consigned with
Non-Stackable Pallet View charges non-electronic, paper based manual waybills. Electronic
This fixed surcharge is applied to every pallet within a shipment shipping documentation incurs no additional charges.
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge Security Charges View charges
applies to domestic and international shipments. Additional surcharges may apply when shipping from or to a
destination country where DHL is operating at elevated risk due
Dangerous Goods View charges to continuous state of war, civil unrest, or continuous threats
DHL can carry acceptable quantities of dangerous goods or from terrorism (Elevated Risk), or when shipping to a
hazardous materials. Packages containing dangerous goods destination country that is subject to trade restrictions imposed
materials will be assessed and a service charge will be applied by the UN Security Council (Restricted Destination).
accordingly. Additional charges may also apply.
Emergency Situation
Lithium Batteries View charges This surcharge applies in exceptional cases when DHL is
A surcharge may apply per shipment when the handling and required to recover costs associated with temporary emergency
transportation of shipments involves Lithium Ion or Lithium situations beyond DHL’s control which could not be reasonably
Metal batteries compliant with the appropriate IATA Packing anticipated at the commencement of an agreement.
Instructions 966, 967, 969 and 970, Section II.
For a full list of surcharges, please visit dhl.me.
9
DHL Service & Rate Guide 2021: Montenegro
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic DHL Express Optional Customs
E-commerce Surcharges
Services Services Services Envelope Services Services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with operated within a country or customs union, and is necessary
extensive knowledge and experience of dealing with customs prior to final clearance by the importer or designated broker.
topics worldwide. For your peace of mind, we provide a wide Bonded Transit applies to both export and import shipments
range of customs support for standard as well as non-routine whenever DHL is required to open, manage or report any form
customs-clearance processes. By making sure that clearance is of transfer under bond using our own guarantee.
a smooth and efficient process, we ensure your shipments arrive
as quickly as possible, and leave you free to focus on your core Release to Broker View charges
business. With our online tool (tas.dhl.com) we provide essential At shipper or importer request, the release of a DHL Express
customs information to help you prepare your shipments. shipment to the customers designated customs broker of
choice. DHL will transfer the responsibility for a shipment and
Disbursement View charges related customs documentation to the customer’s nominated
At the receiver’s request, DHL credit or cash is used to fund the broker for clearance and last mile delivery.
clearance, duty and tax charges relating to a shipment or piece,
instead of the receiver using their own bond or credit line. Multiline Entry View charges
The customs process is accelerated, with DHL making prompt A service charge will be assessed for multiline item entries with
payment of relevant charges while the receiver defers payment more than five lines. An example would be – one shipment with
until an agreed date. multiple products or multiple invoices. All products require
identification and must be classified under separate harmonized
Broker Notification View charges tariff numbers.
At the customer’s request, DHL will provide the necessary
paperwork to the customer’s designated broker to perform the Temporary Import/Export View charges
import clearance and resume the delivery to the final destination When requested by the shipper or importer, DHL prepares the
once the clearance is completed. DHL is subsequently not merchandise or goods for their temporary export and later
responsible for the timeliness of the submission to customs or import. Raw or semi-finished materials can be imported into a
for the release of the shipment. Customs’ approved Export Processing Zone or Free Trade Zone
for value adding activities, providing the finished goods are
Formal Clearance View charges subsequently exported.
Applied in selected countries, when importing goods with an
aggregated declaration value or weight exceeding the limits set
by destination customs authorities, or due to other regulatory
requirements are excluded from routine clearance procedures.
Bonded Storage View charges
Storage charges apply when the shipment cannot be released by
customs due to inaccurate or missing paperwork. Charges take
effect three calendar days after the freight arrival date or broker
notification, whichever is later. The charge applies to the duty
and taxes payer.
Bonded Transit View charges
A bonded shipment occurs when DHL is requested to move
non-document foreign-origin goods to a location other than the
regular DHL gateway at destination. Bonded Transit is normally
For a full list of customs charges, please visit dhl.me.
10
DHL Service & Rate Guide 2021: Montenegro
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
1 Shipment weight
Please weigh and measure your shipment. If you are
sending a large but lightweight shipment, where its
volumetric (dimensional) weight exceeds its actual
weight, the cost of the shipment is calculated on the
space your consignment takes up on the aircraft. This is
a standard IATA method. To calculate the volumetric
weight of your shipment, simply multiply the length by
height by width in centimeters, then divide the total
sum by 5,000 for each piece in the shipment. Any piece
in the shipment may be re-weighed and/or
re-measured by DHL to confirm this calculation.
2 Documentation required: waybill
All shipments sent with DHL Express need to have a
fully completed DHL waybill or label securely attached
to each piece. This will enable the successful movement
of your shipment through the DHL network. Each
waybill or label is individually numbered to allow you to
track your shipment from collection through to delivery.
Your shipment may also need to be accompanied by
customs documentation, such as a commercial or
proforma invoice, as well as additional paperwork
depending on the contents and value of the shipment
and the country you are sending to.
3 Documentation required: invoice
A commercial or proforma invoice is required when
sending non-document shipments to countries and
territories outside your origin country or customs union.
This is essentially a declaration containing all the details
of a transaction and is used by customs authorities to
assess if duties or taxes are payable. A commercial
invoice is used when goods are part of a commercial
transaction or intended for resale. A proforma invoice is
used when sending goods of no commercial value (for
example, when sending samples).11
DHL Service & Rate Guide 2021: Montenegro
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT
Your invoice will require the following details:
Exporter Commercial
1
BANK DETAILS Tax ID/VAT number
Invoice
These are the bank details that will be used
for the transaction between the seller and Bank details
1
Date
Waybill number
buyer. These details are not required for
Invoice number
non-commercial/proforma invoices. Exporter code
Importer (bill to) Receiver if different from Importer
2
DESCRIPTION Tax ID/VAT number
Generic or broad descriptions are no longer Shipment reference
permitted and are likely to cause delays.
Descriptions should include the items, how Full 2 Commodity Item Unit value Subtotal Net weight Country of
description code quantity [Currency] value manufacture/
many there are, what they are made of, and of goods 3 [Currency] origin
4
what they will be used for. For example,
describing items as ‘samples’, ‘parts’ or
‘spares’ is not acceptable for customs
Freight
classification, safety and security reasons.
Insurance
Total declared value/currency 5 Total net weight/kg(s)
3
COMMODITY CODE
This is the product identification code used Total pieces Total gross weight/kg(s)
by the exporting country to classify the
goods to be exported. It assists clearance 6 Type of export
7 Incoterms
and avoids delays.
8 Reason for export
I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.
4
COUNTRY OF MANUFACTURE/ORIGIN
Position in company Signature
This relates to the place of manufacture,
not the country of export. If items are Company stamp
manufactured in more than one country,
please list the origins.
5
TOTAL DECLARED VALUE 7
INCOTERM
This is the total value of the transaction for Insert the Incoterm that best describes the
customs purposes based on the Incoterm terms of the transaction. For example, DAP
selected. The total declared value should (Delivered At Place).
include freight and insurance charges if the
seller is responsible for these two 8 REASON
FOR EXPORT
elements. This could be: For Sale; For Repair; After
Repair; Gift; Sample; Personal Use Not For
6
TYPE OF EXPORT Resale; Replacement; Intercompany
The options are: (1) Permanent; Transfer; or Personal Effects.
(2) Temporary; and (3) Repair & Return.12
DHL Service & Rate Guide 2021: Montenegro
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
n If you are re-using envelopes or boxes, please ensure that government of any country from, to or through which the items
old labels and markings are removed may be carried. For international carriage there may be
n Securely fix a waybill to each piece in your shipment. The additional prohibited items specified by the country of
waybill can be thought of as the shipment’s airline ticket destination. DHL may at its sole discretion refuse to carry other
and it will delay delivery if it becomes separated from your items not listed below.
shipment n Bullion (of any precious metal)
n The barcodes on the waybill are scanned at numerous n Cash (legal tender – bank notes, currency notes and coins)
points during your shipment’s journey. Please ensure n Complete firearms, ammunition, explosives/explosive
the barcode is flat and not covered by tape, shrinkwrap devices including inert explosives and test pieces, air guns,
or strapping replica and imitation firearms
n Place a waybill on the top or side of each piece in your n Human remains or ashes in any form
shipment and please ensure it does not overlap the corners n Hunting (animal) trophies, animal parts such as ivory and
or edges of boxes shark’s fin, animal remains or ashes, or animal by-products
n Use adequate protective wrapping for fragile or delicate and derived products not intended for human
items and ensure they are packed as far away as possible consumption, prohibited for movement by the CITES
from the corners of boxes Convention and/or local law
n To prevent injury to our employees, please pay special n Illegal goods, such as counterfeit goods and narcotics
attention to the packaging of sharp items. There should not n Live animals (including but not limited to mammals,
be any possibility of the contents piercing the packaging reptiles, fish, invertebrates, amphibians, birds, insects,
n Any individual pieces over 70kg should be placed on a larvae and pupae)
pallet. If you are sending a multi-piece shipment, it is not n Loose lithium metal batteries under IATA PI968 section II
necessary to place the individual pieces on a pallet unless n Loose precious and semi-precious stones (cut or un-cut,
they exceed 70kg. For example, a shipment comprising polished or un-polished)
four 25kg pieces does not have to be placed on a pallet
DHL packaging
We offer a range of high-quality DHL-branded packaging items,
suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
n Bottle boxes
For more information please refer to the Packing Guide
available on dhl.me.13
DHL Service & Rate Guide 2021: Montenegro
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Restricted Items
The following items will NOT be accepted for carriage unless goods and any goods specified as such under International
otherwise agreed to by DHL. To obtain such agreement a Air Transport Association regulations (“IATA”), the
business case will need to be conducted by DHL and the items Agreement on Dangerous Goods by Road (“ADR”) or
approved for carriage will be recorded in writing with the International Maritime Dangerous Goods (“IMDG”)
customer. regulations
n Air guns, tasers, imitation or replica firearms, firearm parts n Financial and monetary commodities – examples include
and replica ammunition (includes rifle butts, trigger but are not limited to activated SIM cards for mobile
mechanisms, screws/bolts etc which are manufactured for phones, blank or activated credit or cash dispenser cards,
the sole purpose of creating a functional firearm) blank cheques, event tickets, lottery tickets, money or
n Antiques and works of art with a shipment value in excess postal orders, pre-paid phone cards, tickets (blank stock),
of EUR 500,000 traveller’s cheques, vouchers/tokens, unused stamps etc.
n Banderols/Tax stickers with a shipment value in excess of Applicable to all shipments valued in excess of
EUR 500,000 EUR 500,000
n Cannabis for medicinal purposes from bona fide n Furs
pharmaceutical manufacturers with appropriate licences n Jewellery and watches and with individual values in excess
and where lawful to ship, which must be in tablet or liquid of EUR 5,000. The shipment must not exceed EUR 100,000
form, may be carried with an approved business case.
The value of one shipment must not exceed EUR 10,000
n Cigarettes, cigars, tobacco products and electronic
PAYING FOR YOUR SHIPMENT
cigarettes with a shipment value in excess of EUR 500,000
You can pay for DHL Express services either with cash, a credit
n Commemorative coins and medals with an individual value
card or by bank transfer. You can open an account with DHL
or total shipment value of EUR 2,000 or more are restricted
Express to pay via bank transfer; and all account customers
for carriage
receive invoices on a pre-agreed basis. For more details, please
n Dangerous/hazardous goods including but not limited to
get in touch with a Customer Service Advisor at your local
perfumes, aftershaves, aerosols, flammable substances,
DHL Express office or go to dhl.me.
dry ice, biological substances, UN classified dangerous14
DHL Service & Rate Guide 2021: Montenegro
SHIPPING TOOLS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
SHIPPING TOOLS
Making shipping easier Easyship
DHL Express offers a choice of electronic solutions to suit even This is an offline advanced shipment management tool for any
the most demanding requirements. We invest continually in organization with large shipping volumes or regular scheduled
market-leading technologies to help users to manage and deliveries. DHL Easyship can handle the needs of multinational
monitor shipments, create shipping labels, get quotes, schedule supply chains or any business with a central shipping function.
courier pickups, and more. Our electronic solutions cover online It is a Windows-based system, which is easy to use yet very
and offline options, as well as integrated solutions. In addition, powerful – enabling you to handle everything from regular
we provide industry-specific solutions tailored for the Life mailshots to multi-stage shipping processes.
Sciences and Technology sectors.
Customer shipping integration
Using EDI and XML Services enables you to incorporate
MyDHL+ re-imagines the way DHL’s online shipping capabilities into your own website,
the shipping business does warehouse or customer service application. This provides global
business, by combining the shipment tracking while making it faster and easier to access
tools and services our information about transit times, rates and courier bookings.
customers use most. With its mobile friendly and
intuitive interface, customers can now import, export,
schedule a pickup, track shipments and pay bills more
quickly than ever – all in one visit, with one password
and zero headaches. MyDHL+ makes it incredibly easy
to navigate the complexities of international shipping.
Try it out now at mydhl.express.
The new DHL Express Mobile app lets you track your
shipments and manage your deliveries all in one
DHL EXPRESS place. You can locate the nearest DHL Service Point
COMMERCE for parcel drop off or collection, and quickly check
shipping rates too – right on your smartphone.
Take your website Advanced GPS location services and camera barcode
international with DHL scanning are also available. Download DHL Express
Express Commerce. Offer Mobile today, on Android or iPhone.
your customers all the benefits of DHL Express at your
checkout in real-time. Import, manage and ship their
orders quickly and efficiently with no complicated
development. Add the power of DHL Express to your
e-commerce business quickly and easily, giving you the
competitive edge. DHL Express Commerce integrates Specific solutions
with the biggest e-commerce platforms, including: DHL offers additional capabilities for businesses requiring more
Magento, Shopify, WooCommerce, Amazon and eBay. specialized solutions – for example, its Medical Express and
Collect & Return services.15
DHL Service & Rate Guide 2021: Montenegro
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3
1 ecide which service best suits your needs
D
(see page 4 for international services and
page 5 for domestic services) and weigh
your shipment (see page 10 and dhl.me)
2 etermine the rating zone of the origin or
D
destination (see pages 17 and 18)
3 ind the rate using the rating zone and
F
weight of your shipment (see page 19 for
exports and page 21 for imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Duties and Taxes Paid Percentage of fiscal charges 2% of fiscal charges with minimum of 15 EUR
Saturday Delivery Per shipment 30 EUR
Extended Liability Per shipment 4 EUR
Direct Signature - Free of charge
Importer of Record (IOR) Per shipment 18 EUR
Residential Address - Free of charge
Packaging Per shipment 3 EUR
Change of Billing Per invoice 30 EUR
For a full list of optional services, please visit our website at dhl.me.16
DHL Service & Rate Guide 2021: Montenegro
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SURCHARGES
Surcharges View explanation Charging method Charge
Percentage of transportation and additional
Fuel Surcharge Per shipment
charges, as per index; details here
0.45 EUR per kg 20 EUR minimum per
Remote Area By shipment weight
shipment
Additional Handling
Overweight Piece Per piece 85 EUR
Oversize Piece Per piece 80 EUR
Non-Stackable Pallet Per piece 175 EUR
Dangerous Goods
Full Dangerous Goods Per shipment 80 EUR
Lithium Batteries Section II (PI965) Per shipment 80 EUR
Lithium Batteries Section II (966, 969) Per shipment 5 EUR
Lithium Batteries Section I Per shipment 80 EUR
Excepted Quantities Per shipment 5 EUR
Limited Quantities Per shipment 20 EUR
Dry Ice (UN1845) Per shipment 10 EUR
Address Correction Per shipment 10 EUR
Data Entry Per shipment 5 EUR
Security Charges
Elevated Risk Per shipment 20 EUR
Restricted Destination Per shipment 30 EUR
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Disbursement Per shipment 15 EUR
Broker Notification Per shipment 10 EUR
Formal Clearance Per shipment 40 EUR minimum
Bonded Storage Per shipment, per day after 5 calendar days 10 EUR minimum
Bonded Transit Per shipment 30 EUR
Release to Broker Per shipment 40 EUR
Multiline Entry Rate per line, after the 5th line 5 EUR
Temporary Import/Export Per shipment 85 EUR
Please visit our website for a full list of surcharges and customs services.17
DHL Service & Rate Guide 2021: Montenegro
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SERVICE CAPABILITY AND RATING ZONES
DHL DHL DHL DHL DHL DHL
Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Afghanistan 8 P P Ecuador 8 P P
Albania 2 P P Egypt 7 P P P P
Algeria 7 P P El Salvador 8 P P
American Samoa 8 P P Eritrea 8 P P
Andorra 2 P P Estonia 3 P P P
Angola 8 P P Eswatini 8 P P
Anguilla 8 P P Ethiopia 8 P P
Antigua 8 P P Falkland Islands 8 P P
Argentina 8 P P Faroe Islands 8 P P
Armenia 7 P P Fiji 8 P P
Aruba 8 P P Finland 3 P P P
Australia 8 P P France 2 P P P P
Austria 2 P P P P French Guyana 8 P P
Azerbaijan 7 P P Gabon 8 P P
Bahamas 8 P P Gambia 8 P P
Bahrain 7 P P P P Georgia 7 P P
Bangladesh 6 P P Germany 2 P P P P
Barbados 8 P P Ghana 8 P P P
Belarus 4 P P Gibraltar 2 P P
Belgium 2 P P P P Greece 2 P P P
Belize 8 P P Greenland 8 P P
Benin 8 P P Grenada 8 P P
Bermuda 8 P P Guadeloupe 8 P P
Bhutan 6 P P Guam 8 P P
Bolivia 8 P P Guatemala 8 P P
Bonaire 8 P P Guernsey 2 P P P P
Bosnia and Herzegovina 1 P P Guinea Republic 8 P P
Botswana 8 P P Guinea-Bissau 8 P P
Brazil 8 P P Guinea-Equatorial 8 P P
Brunei 8 P P Guyana (British) 8 P P
Bulgaria 2 P P P Haiti 8 P P
Burkina Faso 8 P P Honduras 8 P P
Burundi 8 P P Hong Kong SAR China 5 P P P
Cambodia 6 P P Hungary 2 P P P
Cameroon 8 P P Iceland 3 P P P
Canada 4 P P India 5 P P P
Canary Islands, The 7 P P Indonesia 6 P P
Cape Verde 8 P P Iran, Islamic Rep. of 7 P P
Cayman Islands 8 P P Iraq 8 P P
Central African Republic 8 P P Ireland, Rep. of 2 P P P P
Chad 8 P P Israel 2 P P
Chile 8 P P Italy 2 P P P P
China, People’s Republic 5 P P Jamaica 8 P P
Colombia 8 P P Japan 6 P P
Comoros 8 P P Jersey 2 P P P P
Congo 8 P P Jordan 8 P P
Congo, Democratic Rep. of 8 P P Kazakhstan 8 P P
Cook Islands 8 P P Kenya 8 P P P P
Costa Rica 8 P P Kiribati 8 P P
Cote d’Ivoire 8 P P P Korea, D.P.R. of (North) 6 P P
Croatia 1 P P P Korea, Rep. of (South) 6 P P
Cuba 8 P P Kosovo 1 P P
Curacao 8 P P Kuwait 7 P P P P
Cyprus 2 P P P Kyrgyzstan 8 P P
Czech Republic, The 2 P P P P Lao P.D.R. 6 P P
Denmark 3 P P P P Latvia 3 P P
Djibouti 8 P P Lebanon 7 P P P P
Dominica 8 P P Lesotho 8 P P
Dominican Republic 8 P P Liberia 8 P P
doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.18
DHL Service & Rate Guide 2021: Montenegro
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SERVICE CAPABILITY AND RATING ZONES
DHL DHL DHL DHL DHL DHL
Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Libya 8 P P Saudi Arabia 7 P P P P
Liechtenstein 2 P P P Senegal 8 P P P
Lithuania 3 P P P Serbia, Rep. of 1 P P
Luxembourg 2 P P P P Seychelles 8 P P
Macau SAR China 6 P P Sierra Leone 8 P P
Madagascar 8 P P Singapore 6 P P P
Malawi 8 P P Slovakia 2 P P P P
Malaysia 6 P P Slovenia 2 P P P
Maldives 8 P P Solomon Islands 8 P P
Mali 8 P P Somalia 8 P P
Malta 2 P P Somaliland, Rep. (N. Somalia) 8 P P
Marshall Islands 8 P P South Africa 8 P P
Martinique 8 P P South Sudan 8 P P
Mauritania 8 P P Spain 2 P P P P
Mauritius 8 P P Sri Lanka 6 P P
Mayotte 8 P P St. Barthelemy 8 P P
Mexico 4 P P St. Eustatius 8 P P
Micronesia, Fed. States of 8 P P St. Helena 8 P P
Moldova, Rep. of 3 P P St. Kitts 8 P P
Monaco 2 P P P St. Lucia 8 P P
Mongolia 8 P P St. Maarten 8 P P
Montserrat 8 P P St. Vincent 8 P P
Morocco 7 P P Sudan 8 P P
Mozambique 8 P P Suriname 8 P P
Myanmar 6 P P Sweden 3 P P P P
Namibia 8 P P Switzerland 2 P P P P
Nauru, Rep. of 8 P P Syria 8 P P
Nepal 6 P P Tahiti 8 P P
Netherlands, The 2 P P P P Taiwan 5 P P P
Nevis 8 P P Tajikistan 8 P P
New Caledonia 8 P P Tanzania 8 P P
New Zealand 8 P P Thailand 6 P P P
Nicaragua 8 P P Timor-Leste 8 P P
Niger 8 P P Togo 8 P P
Nigeria 8 P P Tonga 8 P P
Niue 8 P P Trinidad and Tobago 8 P P
North Macedonia 1 P P Tunisia 7 P P
Northern Mariana Islands 8 P P Turkey 2 P P P
Norway 3 P P P Turkmenistan 7 P P
Oman 7 P P Turks and Caicos Islands 8 P P
Pakistan 6 P P Tuvalu 8 P P
Palau 8 P P Uganda 8 P P
Panama 8 P P Ukraine 4 P P
Papua New Guinea 8 P P United Arab Emirates 7 P P P P
Paraguay 8 P P United Kingdom 2 P P P P
Peru 8 P P United States of America 4 P P P
Philippines, The 6 P P Uruguay 8 P P
Poland 3 P P P P Uzbekistan 8 P P
Portugal 2 P P P Vanuatu 8 P P
Puerto Rico 8 P P Vatican City 2 P P
Qatar 7 P P P P Venezuela 8 P P
Reunion, Island of 8 P P Vietnam 6 P P
Romania 2 P P Virgin Islands (British) 8 P P
Russian Federation, The 4 P P Virgin Islands (US) 8 P P
Rwanda 8 P P Yemen, Rep. of 7 P P
Samoa 8 P P Zambia 8 P P
San Marino 2 P P Zimbabwe 8 P P
Sao Tome & Principe 8 P P
doc = document contents only P = document and non-document contents
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.19
DHL Service & Rate Guide 2021: Montenegro
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Envelopes up to 0.3kg
0.3 25 33 33 33 36 36 36 37
Documents only up to 2kg
0.5 33 65 67 72 76 76 89 95
1 33 79 83 89 96 96 110 116
1.5 35 91 94 104 112 112 126 135
2 37 103 105 119 128 128 142 154
Documents from 2.5kg and non-documents from 0.5kg
0.5 33 66 68 73 78 78 91 97
1 33 80 84 90 97 97 111 118
1.5 35 92 95 105 113 113 127 136
2 37 104 106 120 129 129 143 154
2.5 37 116 120 135 145 145 159 172
3 41 125 129 144 154 154 173 186
3.5 45 134 138 153 163 163 187 200
4 49 143 147 162 172 172 201 214
4.5 53 152 156 171 181 181 215 228
5 57 161 165 180 190 190 229 242
5.5 62 168 172 188 199 199 242 256
6 67 175 179 196 208 208 255 270
6.5 72 182 186 204 217 217 268 284
7 77 189 193 212 226 226 281 298
7.5 82 196 200 220 235 235 294 312
8 87 203 207 228 244 244 307 326
8.5 92 210 214 236 253 253 320 340
9 97 217 221 244 262 262 333 354
9.5 102 224 228 252 271 271 346 368
10 107 231 235 260 280 280 359 382
11 117 245 247 276 300 302 389 412
12 127 259 259 292 320 324 419 442
13 137 273 271 308 340 346 449 472
14 147 287 283 324 360 368 479 502
15 157 301 295 340 380 390 509 532
16 167 315 307 356 400 412 539 562
17 177 329 319 372 420 434 569 592
18 187 343 331 388 440 456 599 622
Table continues overleaf20
DHL Service & Rate Guide 2021: Montenegro
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
19 197 357 343 404 460 478 629 652
20 207 371 355 420 480 500 659 682
21 217 385 369 436 500 520 689 712
22 227 399 383 452 520 540 719 742
23 237 413 397 468 540 560 749 772
24 247 427 411 484 560 580 779 802
25 257 441 425 500 580 600 809 832
26 267 455 439 516 600 620 839 862
27 277 469 453 532 620 640 869 892
28 287 483 467 548 640 660 899 922
29 297 497 481 564 660 680 929 952
30 307 511 495 580 680 700 959 982
40 367 631 625 730 870 870 1,219 1,262
50 427 751 755 880 1,060 1,040 1,479 1,542
60 487 871 885 1,030 1,250 1,210 1,739 1,822
70 547 991 1,015 1,180 1,440 1,380 1,999 2,102
For each additional 0.5kg
Above 10 5 7 6 8 10 11 15 15
Above 20 5 7 7 8 10 10 15 15
For each additional 1kg
30.1 - 70.0 6 12 13 15 19 17 26 28
70.1 - 300.0 7 13 13 15 19 17 26 28
300.1 - 1,000* 9 14 15 17 21 19 28 32
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 50 countries worldwide.
Add 9 EUR to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 26 countries
worldwide. Add 25 EUR to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in EUR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.me for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.me. These network restrictions are subject to change with 30 days’ notice.
In the event any country leaves the European Union, DHL reserves the right to change rates or zones with 30 days’ notice.21
DHL Service & Rate Guide 2021: Montenegro
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
Documents only up to 2kg
0.5 39 90 93 96 101 100 110 115
1 39 105 108 114 118 118 130 137
1.5 43 115 118 129 134 134 149 157
2 47 125 128 144 150 150 168 177
Documents from 2.5kg and non-documents from 0.5kg
0.5 39 91 94 97 102 102 112 117
1 39 106 109 115 119 119 131 138
1.5 43 116 119 130 135 135 150 158
2 47 126 129 145 151 151 169 178
2.5 47 136 143 160 167 167 187 197
3 51 146 153 169 178 178 200 211
3.5 55 156 163 178 189 189 213 225
4 59 166 173 187 200 200 226 239
4.5 63 176 183 196 211 211 239 253
5 67 186 193 205 222 222 252 267
5.5 71 193 200 214 231 232 262 281
6 75 200 207 223 240 242 272 295
6.5 79 207 214 232 249 252 282 309
7 83 214 221 241 258 262 292 323
7.5 87 221 228 250 267 272 302 337
8 91 228 235 259 276 282 312 351
8.5 95 235 242 268 285 292 322 365
9 99 242 249 277 294 302 332 379
9.5 103 249 256 286 303 312 342 393
10 107 256 263 295 312 322 352 407
11 117 270 277 313 332 344 374 437
12 127 284 291 331 352 366 396 467
13 137 298 305 349 372 388 418 497
14 147 312 319 367 392 410 440 527
15 157 326 333 385 412 432 462 557
16 167 340 347 403 432 454 484 587
17 177 354 361 421 452 476 506 617
18 187 368 375 439 472 498 528 647
Table continues overleaf22
DHL Service & Rate Guide 2021: Montenegro
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
19 197 382 389 457 492 520 550 677
20 207 396 403 475 512 542 572 707
21 217 412 419 493 532 564 594 739
22 227 428 435 511 552 586 616 771
23 237 444 451 529 572 608 638 803
24 247 460 467 547 592 630 660 835
25 257 476 483 565 612 652 682 867
26 267 492 499 583 632 674 704 899
27 277 508 515 601 652 696 726 931
28 287 524 531 619 672 718 748 963
29 297 540 547 637 692 740 770 995
30 307 556 563 655 712 762 792 1,027
40 367 706 713 845 902 972 1,002 1,327
50 427 856 863 1,035 1,092 1,182 1,212 1,627
60 487 1,006 1,013 1,225 1,282 1,392 1,422 1,927
70 547 1,156 1,163 1,415 1,472 1,602 1,632 2,227
For each additional 0.5kg
Above 10 5 7 7 9 10 11 11 15
Above 20 5 8 8 9 10 11 11 16
For each additional 1kg
30.1 - 70.0 6 15 15 19 19 21 21 30
70.1 - 300.0 6 15 15 19 19 21 21 31
300.1 - 1,000* 8 16 16 21 21 23 23 32
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in EUR and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.me for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on dhl.me. These network restrictions are subject to change with 30 days’ notice.
In the event any country leaves the European Union, DHL reserves the right to change rates or zones with 30 days’ notice.Connect
with us
Country office
Kingscliffe Distribution Montenegro d.o.o.
Airport Podgorica
Street XLII number 46, Mahala,
81304 Golubovci
Podgorica
Phone: 020 872 460
Ready to ship? Get a quote from MyDHL+
Call Customer Services on 020 872 460
Find your nearest DHL Service Point
Valid: 1st January 2021
The information in this guide is correct as of
1st January 2021.
DHL reserves the right to amend or modify any of the
information at any time.You can also read
