SERVICE & RATE GUIDE 2023 - BERMUDA DHL EXPRESS

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SERVICE & RATE GUIDE 2023 - BERMUDA DHL EXPRESS
DHL EXPRESS

SERVICE & RATE
GUIDE 2023
BERMUDA

 GET STARTED
 Connecting Your World

 Dear Customer

 Sustainability

 Service Offering

 How to Ship with DHL Express

 Digitalization

 Zones and Rates

Ready to ship?
Get a quote from MyDHL+
SERVICE & RATE GUIDE 2023 - BERMUDA DHL EXPRESS
CONNECTING YOUR WORLD

                Operating in                        320+
               220+
              countries and
                                                    aircraft

     territories worldwide

                                                    2,300+
                                                    flights per day

 3,400+                                                                         34,600+
 facilities
                                                                                                    vehicles

111,800+      Service Points

                               523
  By the year 2050,
                               million+
                               shipments per year
                                                                           120,000+
  Deutsche Post DHL Group
  aims to achieve net zero
  emissions logistics                                                      employees

                                                                                  370+
                                                                                  TAPA* certifications

                                                      Figures are global and are approximate as of the end of 2021
                                                                 *TAPA = Transported Asset Protection Association
SERVICE & RATE GUIDE 2023 - BERMUDA DHL EXPRESS
DEAR CUSTOMER
Welcome to the DHL Express Service and Rate Guide 2023. Use this guide to learn how DHL Express products, services and tools can
meet your logistics needs. DHL Express is the global market leader and a specialist in Time Definite International (TDI) shipping and
courier delivery. We have been building and continuously improving for over 50 years through our team of 120,000 Certified
International Specialists, helping more than 2.7 million customers globally.

The world has been buffeted by COVID-19 since 2020. We are              As part of Strategy 2025, we continue to earmark Digitalization
proud that DPDHL, having enabled supply chains to move more             – which we define as the conscious application of technology
than 2.5 billion vaccine doses so far, continues to contribute to the   and enablement of people, as a means to improve – as a key
solution – and we are adapting every day to a still-evolving            enabler to reach the next level of excellence for our customers,
situation. Apart from the pandemic, the Ukraine crisis has also         for our employees and to drive operational efficiency. Read
added material complexity to global logistics.                          about some of the key developments on pages 15 and 16 and
                                                                        how they benefit you. Try some of them out at MyDHL+ if you
In response to these and other uncontrollable events, we continue       haven’t already!
to make significant investments to reinforce the resilience of our
global network and secure critical supply chains – thereby              We strive to successfully continue our partnership and remain
continuing to prove our ability to offer reliable services to our       committed to supporting your business anytime and anywhere.
customers globally. As an example, we invested in the expansion         Globalization remains a powerful force and we invite you to read
of our air network, with new airline collaborations with Cargojet       the first edition of the global DHL Trade Growth Atlas report,
and Singapore Airlines in addition to the acquisition of six Boeing     which we hope will become a go-to resource for understanding
777F aircraft. Investments like these allow us to grow the DHL          and navigating shifts in the global trade landscape – see page 7
network and improve service quality for you – our customer.             for more. Thank you for trusting us to be your Logistics Partner
                                                                        of Choice! Tell us how we can support you further – please
Environmental responsibility continues to be a pillar of our            reach out to us on MyDHL+ or by calling Customer Service on
long‑term strategy through the DPDHL Sustainability Roadmap.            +1 (441) 294-4848.
In 2022 we signed ground-breaking agreements with bp and
Neste to increase our use of Sustainable Aviation Fuel (SAF).           Sincerely,
We continue to accelerate the electrification of our last-mile fleet
while investing in next-generation technology such as the all-
electric Alice airplane, designing and constructing carbon neutral      Bricen Hakeman
buildings and offering a portfolio of green products. Read more         Country Manager
about this on page 4 and on the DPDHL Sustainability portal.            DHL Express Bermuda
SERVICE & RATE GUIDE 2023 - BERMUDA DHL EXPRESS
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SUSTAINABILITY                                                                                   Service Offering
                                                                                                 How to Ship with DHL Express
                                                                                                 Digitalization
                                                                                                 Zones and Rates

Everything we do is to serve
one purpose: Connecting
SERVICE & RATE GUIDE 2023 - BERMUDA DHL EXPRESS
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SERVICE OFFERING                                                                                              u Service Offering
                                                                                                                 How to Ship with DHL Express
                                                                                                                 Digitalization
                                                                                                                 Zones and Rates

      Export               Import              Domestic           Enabling Your            Optional          Surcharges             Customs
     Services             Services             Services              Growth                Services                                 Services

Our core services are Time Definite International (TDI) and offer you secure door-to-door delivery of goods and documents to and
from virtually every country and territory. Whether you need your shipments delivered at the start, middle or end of a business day,
our services offer full track-and-trace visibility so you always know where your shipments are.

EXPORT SERVICES
DHL Express Worldwide                                                      DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an                 Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces           (10:30 to the USA) on lanes that guarantee either a next or
up to 150 lb and shipments up to 6,600 lb.                                 second business day delivery. DHL Express 9:00 is offered to the
                                                                           majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations                Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express                  guarantee* and is suitable for pieces up to 66 lb and shipments
delivery company.                                                          up to 660 lb.

DHL Express 12:00
With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee* and allows for pieces up to
150 lb and shipments up to 660 lb.

 Our international services at a glance

                                                                                                                   DHL Express 9:00
                                                 DHL Express Worldwide            DHL Express 12:00
                                                                                                                   (10:30 to the USA)

                                                 Delivery by the end of           Delivery before 12 noon          Delivery before 9:00
Service description                              the next possible                on the next possible             (10:30 to the USA) on the
                                                 business day                     business day                     next possible business day
Money-back guarantee                             No                               Yes*                             Yes*
Countries and territories covered                More than 220                    147                              89
Delivery attempts                                2                                2                                2
Maximum piece weight (not on pallet)             150 lb                           150 lb                           66 lb
Maximum pieces per shipment                      –                                10                               10
Maximum piece dimensions (L x W x H)**           47.2 x 31.5 x 31.5 in            47.2 x 31.5 x 31.5 in            47.2 x 31.5 x 31.5 in
Maximum pallet weight                            2,200 lb                         Pallets not accepted             Pallets not accepted
Maximum shipment weight                          6,600 lb                         660 lb                           660 lb
Maximum pallet dimensions (L x W x H)            118 x 79 x 63 in                 Pallets not accepted             Pallets not accepted
*Additional terms and conditions apply – see mydhl.express.dhl for details.
**A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
SERVICE & RATE GUIDE 2023 - BERMUDA DHL EXPRESS
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SERVICE OFFERING                                                                         u Service Offering
                                                                                            How to Ship with DHL Express
                                                                                            Digitalization
                                                                                            Zones and Rates

     Export              Import              Domestic         Enabling Your   Optional   Surcharges           Customs
    Services            Services             Services            Growth       Services                        Services

    IMPORT SERVICES
    With the DHL Express Worldwide Import product, you can
    import shipments from over 220 countries and territories in the
    world. This is more than any other express delivery company can
    offer. What’s more, customers in, say, the USA can order an
    import from China not just to the USA, but to any other
    destinations as well – we call this a Third Country shipment.

    You are in full control, and able to manage all aspects of your
    imports in a very simple way. For your peace of mind, we provide
    a wide range of customs support and services.

    If you need a faster delivery, our DHL Express 12:00 and DHL
    Express 9:00 services are available for import as well. You can
    order an import from another country, to be delivered to your
    country or any other destination, by using our dedicated
    electronic shipping solution for imports. You will have one
    account number, one invoice in a single currency and a fixed
    price that means you know exactly what you will pay.

    DOMESTIC SERVICES
    If you want to ship documents or goods within your own country,
    we can offer our Time Definite Domestic products with delivery
    time guarantee of the end of the next possible business day.
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SERVICE OFFERING                                                                                        u Service Offering
                                                                                                           How to Ship with DHL Express
                                                                                                           Digitalization
                                                                                                           Zones and Rates

      Export              Import             Domestic         Enabling Your          Optional           Surcharges            Customs
     Services            Services            Services            Growth              Services                                 Services

GLOBAL TRADE AND YOU
A series of crises has put international trade at the center of the debate about economic growth
and resilience. What are the current prospects for globalization and trade? Is there cause for
concern? Is trade still an attractive source of growth? We deep dived into the data and conducted
a thorough, fact-based analysis – and the results might just surprise you. In partnership with
NYU Stern’s Center for the Future of Management and its DHL Initiative on Globalization, the
‘DHL Trade Growth Atlas’ examines global trade growth trends and the trade patterns of
173 countries worldwide that combined make up more than 99% of world trade, GDP and
population. Despite recent shocks and worsening macroeconomic conditions in much of the
world, the study overall gives an upbeat assessment of the prospects for future trade growth.

We know the value of understanding the long-term global trade landscape for navigating short-
term shifts in economic and trade growth. We help our customers make sense of what this means
for their business to maximize the enormous potential of globalization and international trade.

    Global trade                       Trade likely to grow            Shift in mix of
    surprisingly                       faster in 2022 and              products traded by
    resilient through                  2023 than in                    advanced vs.
    COVID-19 pandemic                  previous decade                 emerging
                                                                       economies

POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
Discover and grow                              International e-commerce                         Fast, flexible and easy
Visit dhl.com/discover to learn more           We help our customers go global with             Consumers expect everything
about how DHL helps e-commerce                 ease and speed to maximize the                   ‘on demand’ – anytime, anywhere.
companies ranging from start-ups to            enormous potential of international              DHL shipping options give customers a
large enterprises, advising them on how        e-commerce. DHL supports our                     distinct competitive edge: over 90% of
to grow internationally. Our e-commerce        customers’ international growth with:            online consumers look at the available
focussed country guides, white papers          n Global reach                                   delivery options before going to the
such as ‘The UItimate B2B E-Commerce           n Express delivery options                       checkout, and their decision is influenced
Guide’, customer and trend research and                                                         by delivery speed, flexibility and ease.
                                               n Flexible delivery options for receivers
market intelligence tools can enable you         (see ‘On Demand Delivery’ on page 15)
to better understand your customers and
                                               n Duty billing options and customs
their shipping requirements to take the
                                                 expertise
next step in your e-commerce journey.
                                               n Consultative advice for our customers
                                                 on how to increase sales and grow
                                                 cross-border
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SERVICE OFFERING                                                                                                    u Service Offering
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        Export                 Import               Domestic                Enabling Your        Optional           Surcharges           Customs
       Services               Services              Services                   Growth            Services                                Services

OPTIONAL SERVICES                                               View charges        ensure your shipment is not re-directed, or delivered at an
                                                                                    alternative address.

DHL Express offers a wide range of optional services –                              Printed Invoice
from non‑standard deliveries and billing options to climate                         This service is for customers who require a paper invoice where
neutral shipping.                                                                   e-billing is the agreed standard. This service provides flexibility
                                                                                    for a different invoicing method than what is already agreed.
Dedicated Pickup and Delivery
If your business needs a dedicated vehicle to collect or deliver                    Residential Address
unusual shipments, or a pickup or delivery outside normal                           Customers shipping to a home or private residence can activate
business hours, we can arrange this.                                                specific delivery options by designating the delivery address as
                                                                                    residential. For such shipments, DHL Express will proactively
Shipment Preparation
                                                                                    notify the receiver via email or SMS about the shipment’s
This is a convenient, fast and reliable service for seasonal
                                                                                    progress. Receivers can then select the most suitable delivery
or irregular shipments that require extra resources for their
                                                                                    option via On Demand Delivery.
preparation. DHL manages the entire process of waybill
preparation, content selection, labeling and packaging,                             GoGreen Climate Neutral
then sends the shipments to the designated addresses.                               This service is for customers who need a reliable method to
                                                                                    calculate their annual carbon emissions at a shipment level and
Saturday Delivery
                                                                                    subsequently offset these emissions through approved
We offer Saturday delivery services to key cities in more than
                                                                                    environmental programs. The whole process is verified annually
70 countries.
                                                                                    by an independent body accredited by the Société Générale de
                                                                                    Surveillance (SGS). DHL can also provide reports for either a
Shipment Value Protection
                                                                                    high level estimate or a detailed carbon footprint.
We recommend this comprehensive protection for your valuable
or personal shipments, giving you peace of mind in the unlikely
                                                                                    Change of Billing
event of physical damage or loss.
                                                                                    This applies when a customer requests a change of defined
                                                                                    billing information on an already issued invoice, which will result
Extended Liability
                                                                                    in a reissuing of the invoice and, in case of an account change,
If you are sending valuable documents such as passports, visa
                                                                                    crediting of the old account and debiting of the new.
applications or regulatory certificates you can extend the DHL
standard liability with this service. It provides coverage and
                                                                                    Neutral Delivery
compensation in the case of loss or damage.
                                                                                    This service allows for the delivery of non-document shipments,
                                                                                    without any value of the product being shared or exposed to
Direct Signature
                                                                                    the receiver, since the commercial invoice is removed prior
If you are sending sensitive documents or high value contents
                                                                                    to delivery.
you can request DHL to obtain a direct signature from the
consignee or a representative at the delivery address. DHL will

DUTY BILLING SERVICES

Duty Tax Paid                                          Duty Tax Importer                                    Duty Tax Receiver
At the customer’s request, DHL clears the              At the customer’s request, DHL clears the            This service covers any import of a non-
shipment at destination and arranges for               shipment at destination and arranges for             document shipment for which DHL has
the applicable import duties, taxes and                any applicable import duties, taxes and              used its own credit line with Customs to
regulatory charges to be invoiced to a                 regulatory charges to be invoiced to the             advance or guarantee the payment of
specified DHL account at origin or third               importer’s specified DHL account at                  duties, taxes or regulatory charges on
country, rather than the receiver of the               destination. The duty tax payer will be              behalf of importers and consumers with
shipment being billed at destination. The              invoiced an extra charge based on a flat             whom DHL has no contract. An extra
duty tax payer will be invoiced an extra               rate or a percentage of the fiscal charges           charge based on a minimum rate or a
charge based on a flat rate or a percentage            that were advanced. The shipper must                 percentage of the fiscal charges that were
of the fiscal charges that were paid.                  provide the importer’s address details, tax          advanced or guaranteed is billed to the
                                                       ID and the account number to be billed.              duty tax payer.
    For a full list of optional services, please visit mydhl.express.dhl.
SERVICE & RATE GUIDE 2023 - BERMUDA DHL EXPRESS
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SERVICE OFFERING                                                                                                u Service Offering
                                                                                                                   How to Ship with DHL Express
                                                                                                                   Digitalization
                                                                                                                   Zones and Rates

       Export                 Import               Domestic              Enabling Your        Optional          Surcharges           Customs
      Services               Services              Services                 Growth            Services                               Services

SURCHARGES                                                       View charges

In order to maintain a consistently high level of service, in                    Security Charges
specific circumstances DHL Express levies a surcharge for                        Additional surcharges may apply when shipping from or to a
exceptional activities, ensuring that these surcharges are fair for              destination country where DHL is operating at elevated risk due
all of our customers.                                                            to continuous state of war, civil unrest, or continuous threats
                                                                                 from terrorism (Elevated Risk), or when shipping from or to a
Fuel Surcharge                                                                   destination country that is subject to trade restrictions imposed
This variable surcharge is applied to the weight charge of each                  by the UN Security Council (Restricted Destination).
shipment and any transportation related surcharges. It is
derived from publicly available fuel oil indices that are also                   Emergency Situation
shown on the DHL Express website at mydhl.express.dhl.                           A temporary surcharge, which allows us to cover operating cost
The charge is calibrated every month to the oil price that was                   increases due to an emergency situation out of DHL’s control.
current two months prior to the billing month.                                   Change in market dynamics and air capacity availability is
                                                                                 reflected through regular price adjustments.
Remote Area
This surcharge applies when a shipment is collected from                         Peak Season
or delivered to a location that is distant or difficult to serve.                A temporary surcharge, which allows us to cover part of the
                                                                                 operating cost increases resulting from necessary network
Overweight Piece                                                                 adjustments during Peak Season.
A fixed surcharge is applied to every piece, including a pallet that
exceeds a scale or volumetric weight of 150 lb.                                  Bulk Packaging and Plastic Flyer Stack
                                                                                 Charges apply for all DHL standard packaging items including
Oversize Piece                                                                   plastic flyers provided in bulk or stacks.
This fixed surcharge applies to every piece, including a pallet,
with a single dimension in excess of 48 in.

Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a shipment
that cannot be stacked, either on request by the shipper, or
because of its shape, content or packaging. This surcharge does
not apply to pieces below 66 lb.

Dangerous Goods
DHL can carry acceptable quantities of dangerous goods or
hazardous materials. Packages containing dangerous goods
materials will be assessed and a service charge will be applied
accordingly. Additional charges may also apply.

Address Correction
This fixed surcharge is applied to any shipment that has an
incorrect delivery address at the time of pickup and the delivery
cannot be fulfilled after making efforts at the destination to
determine the correct address.

Data Entry
This fixed surcharge applies for each shipment consigned with
non-electronic, paper based manual waybills. Electronic
shipping documentation incurs no additional charges.

For a full list of surcharges, please visit mydhl.express.dhl.
SERVICE & RATE GUIDE 2023 - BERMUDA DHL EXPRESS
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SERVICE OFFERING                                                                                              u Service Offering
                                                                                                                 How to Ship with DHL Express
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                                                                                                                 Zones and Rates

       Export                Import               Domestic            Enabling Your        Optional           Surcharges           Customs
      Services              Services              Services               Growth            Services                                Services

CUSTOMS SERVICES                                              View charges

DHL Express is the international specialist in shipping, with                 Export Declaration
extensive knowledge and experience of dealing with customs                    Applies in countries where an export declaration is required for
topics worldwide. For your peace of mind, we provide a wide                   shipments containing controlled commodities or exceeding a
range of customs support for standard as well as non-routine                  certain weight. Depending on origin country, shippers that
customs-clearance processes. By making sure that clearance is                 submit a declaration online may avoid the local charge.
a smooth and efficient process, we ensure your shipments arrive
as quickly as possible, and leave you free to focus on your core              Multiline Entry
business. With our online tool (tas.dhl.com) we provide essential             A service charge will be assessed for multiline item entries. An
customs information to help you prepare your shipments.                       example would be – one shipment with multiple products or
                                                                              multiple invoices. All products require identification and must be
Broker Notification                                                           classified under separate harmonized tariff numbers.
At the importer’s request, DHL will provide the necessary
paperwork to the customer’s designated broker to perform the                  Permits and Licenses
import clearance and resume the delivery to the final destination             To accelerate import of selected controlled commodities, such
once the clearance is completed. DHL is subsequently not                      as medical devices, pharmaceuticals, computer monitors, laser
responsible for the timeliness of the submission to customs or                CD players, cosmetics, eyeglasses, food and food products,
for the release of the shipment.                                              DHL is required to file specific information in order to obtain the
                                                                              required import permits or licenses.
Release to Broker
At the importer’s request, the release of a DHL Express shipment              Other Government Agency
to the customer’s designated customs broker of choice. DHL will               At request, DHL will arrange the completion of Veterinary,
transfer the responsibility for a shipment and related customs                Health or Phytosanitary controls at the First Point of Entry in a
documentation to the customer’s nominated broker for                          country or a Customs Union, typically required when importing
clearance and last mile delivery.                                             animal products, plants, seeds, or pharmaceutical products.

Processing Fee                                                                Temporary Import Export
Clearance procedures when importing goods that comply with                    At Customer’s request DHL facilitates the temporary import/
the regulatory requirements and with an aggregated declaration                export of goods by submitting required documents such as an
value or weight within the limits set by destination customs                  ATA Carnet and adhering to required clearance procedures as
authorities.                                                                  specified by Customs.

Non-Routine Entry
Applies when shipments are subject to non-routine clearance
procedures, due to their value, weight and/or commodity as
defined by destination Customs Authorities. May also apply in
selected countries where DHL is legally obliged to outsource
formal clearance entries to a licensed third party broker.

Bonded Storage
Storage charges apply when the shipment cannot be released by
customs due to inaccurate or missing paperwork. Charges take
effect three calendar days after the freight arrival date or broker
notification, whichever is later. The charge applies to the duty
and taxes payer.

For a full list of customs charges, please visit mydhl.express.dhl.
11   DHL Service & Rate Guide 2023: Bermuda
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HOW TO SHIP WITH                                                                                        Service Offering
                                                                                                     u How to Ship with DHL Express

DHL EXPRESS                                                                                             Digitalization
                                                                                                        Zones and Rates

          Preparing Your Shipment                      Packaging Your Shipment                       Paying for Your Shipment

PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3

1     Shipment weight
      n Please weigh and measure your shipment.
      n If you are sending a large but lightweight shipment, where its volumetric (dimensional) weight exceeds its actual weight,
        the cost of the shipment is calculated on the space your consignment takes up on the aircraft. This is a standard IATA
        method. To calculate the volumetric weight of your shipment, simply multiply the length by height by width in inches, then
        divide the total sum by 139 for each piece in the shipment.
      n Any piece in the shipment may be re-weighed and/or re-measured by DHL to confirm this calculation.

2     Documentation required: waybill
      n All shipments sent with DHL Express need to have a fully completed DHL waybill or label securely attached to each piece.
        This will enable the successful movement of your shipment through the DHL network. Each waybill or label is individually
        numbered to allow you to track your shipment from collection through to delivery.
      n Your shipment may also need to be accompanied by customs documentation, such as a commercial or proforma invoice, as
        well as additional paperwork depending on the contents and value of the shipment and the country you are sending to.

3     Documentation required: invoice
      n A commercial or proforma invoice is required when sending non-document shipments to countries and territories outside
        your origin country or customs union. This is essentially a declaration containing all the details of a transaction and is used
        by customs authorities to assess if duties or taxes are payable.
      n A commercial invoice is used when goods are part of a commercial transaction or intended for resale.
      n A proforma invoice is used when sending goods of no commercial value (for example, when sending samples).
12   DHL Service & Rate Guide 2023: Bermuda
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HOW TO SHIP WITH                                                                                                                          Service Offering
                                                                                                                                     u How to Ship with DHL Express

DHL EXPRESS                                                                                                                               Digitalization
                                                                                                                                          Zones and Rates

           Preparing Your Shipment                       Packaging Your Shipment                                                    Paying for Your Shipment

PREPARING YOUR SHIPMENT INVOICE
Your invoice will require the following details:

1. BANK DETAILS                                 5. TOTAL DECLARED VALUE                                               7. INCOTERM
   These are the bank details that will            This is the total value of the transaction                            Insert the Incoterm that best describes
   be used for the transaction between             for customs purposes based on the                                     the terms of the transaction. For
   the seller and buyer. These details are         Incoterm selected. The total declared                                 example, DAP (Delivered At Place).
   not required for non-commercial/                value should include freight and
   proforma invoices.                              insurance charges if the seller is                                 8. REASON FOR EXPORT
                                                   responsible for these two elements.                                   This could be: For Sale; For Repair;
2. DESCRIPTION                                                                                                           After Repair; Gift; Sample;
   Generic or broad descriptions are no         6. TYPE OF EXPORT                                                        Personal Use Not For Resale;
   longer permitted and are likely to              The options are: (1) Permanent;                                       Replacement; Intercompany Transfer;
   cause delays. Descriptions should               (2) Temporary; and (3) Repair &                                       or Personal Effects.
   include the items, how many there are,          Return.
   what they are made of, and what they
   will be used for. Describing items as
   ‘samples’, ‘parts’ or ‘electronics’ is not
   acceptable for customs classification,
   safety and security reasons. Instead of                    Commercial                                                          Exporter

   ‘electronics’, for example, use a                          invoice                                                             Tax ID/VAT number

   description such as ‘television’.                          Bank details                                                        Date

                                                                   1.                                                             Waybill number

                                                                                                                                  Invoice number
3. COMMODITY CODE
                                                                                                                                  Exporter code
   This is the product identification code
   used by the exporting country to                           Importer (bill to)                                                  Receiver if different from Importer

   classify the goods to be exported.                                                                                             Tax ID/VAT number

   It assists clearance and avoids delays.                                                                                        Shipment reference

4. COUNTRY OF MANUFACTURE/ORIGIN                              Full description
                                                              of goods
                                                                                   Commodity
                                                                                   code
                                                                                                   Item
                                                                                                   quantity
                                                                                                                 Unit value
                                                                                                                 [Currency]
                                                                                                                                  Subtotal
                                                                                                                                  value
                                                                                                                                                   Net weight     Country of
                                                                                                                                                                  manufacture/
   This relates to the place of                                                                                                   [Currency]                      origin

   manufacture, not the country of export.                           2.                3.                                                                               4.
   If items are manufactured in more than
   one country, please list the origins.
                                                              Freight

                                                              Insurance

                                                                                   Total declared value/currency                   Total net weight/lb(s)
                                                                                            5.
                                                                                   Total pieces                                    Total gross weight/lb(s)

                                                            6.   Type of export

                                                            7.   Incoterms

                                                            8.   Reason for export

                                                                 I/We hereby certify that the information contained in this invoice is true and correct and that the contents
                                                                 of the shipments are as stated above.

                                                                 Position in company                                                Signature

                                                                                                                                    Company stamp
13   DHL Service & Rate Guide 2023: Bermuda
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HOW TO SHIP WITH                                                                                        Service Offering
                                                                                                    u How to Ship with DHL Express

DHL EXPRESS                                                                                             Digitalization
                                                                                                        Zones and Rates

          Preparing Your Shipment                      Packaging Your Shipment                      Paying for Your Shipment

PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely            Prohibited and Restricted Commodities
through the DHL Express global network, it is important that        Prohibited Items
they are packaged and labeled correctly.                            The following items will NOT be accepted for carriage by DHL.
                                                                    This list includes items which are prohibited for carriage by
Packaging guidelines                                                any law, regulation or statute of any federal, state or local
n If you are re-using envelopes or boxes, please ensure that       government of any country from, to or through which the items
   old labels and markings are removed                              may be carried. For international carriage there may be
n Securely fix a waybill to each piece in your shipment.            additional prohibited items specified by the country of
  The waybill can be thought of as the shipment’s airline           destination. DHL may at its sole discretion refuse to carry other
  ticket and it will delay delivery if it becomes separated from    items not listed below.
  your shipment                                                     n Bullion (of any precious metal)
n The barcodes on the waybill are scanned at numerous points        n Cannabis
  during your shipment’s journey. Please ensure the barcode is
                                                                    n Cash (legal tender – bank notes, currency notes and coins)
  flat and not covered by tape, shrinkwrap or strapping
                                                                    n Complete firearms, ammunition, explosives/explosive
n Place a waybill on the top or side of each piece in your
                                                                      devices including inert explosives and test pieces, air guns,
  shipment and please ensure it does not overlap the corners
                                                                      replica and imitation firearms
  or edges of boxes
                                                                    n Human remains or ashes in any form
n Use adequate protective wrapping for fragile or delicate
  items and ensure they are packed as far away as possible          n Hunting (animal) trophies, animal parts such as ivory and
  from the corners of boxes                                           shark’s fin, animal remains or ashes, or animal by-products
                                                                      and derived products not intended for human consumption,
n To prevent injury to our employees, please pay special
                                                                      prohibited for movement by the Convention on International
  attention to the packaging of sharp items. There should not
                                                                      Trade in Endangered Species of Wild Fauna and Flora
  be any possibility of the contents piercing the packaging
                                                                      (CITES) and/or local law
n Any individual pieces over 150 lb should be placed on a
                                                                    n Illegal goods, such as counterfeit goods and narcotics
  pallet. If you are sending a multi-piece shipment, it is not
  necessary to place the individual pieces on a pallet unless       n Live animals (including but not limited to mammals, reptiles,
  they exceed 150 lb. For example, a shipment comprising              fish, invertebrates, amphibians, birds, insects, larvae and
  four 55 lb pieces does not have to be placed on a pallet            pupae)
                                                                    n Loose lithium metal batteries under IATA PI968 section II
DHL packaging                                                       n Loose precious and semi-precious stones (cut or un-cut,
We offer a range of high-quality DHL-branded packaging items,         polished or un-polished)
suitable for shipping items of all shapes and sizes.
The items available include:
n Flyer bags
n Cardboard document envelopes
n Boxes in a range of sizes
n Tubes
n Bottle boxes

For more information please refer to the Packing Guide
available on mydhl.express.dhl.
14   DHL Service & Rate Guide 2023: Bermuda
                                                                                                      Connecting Your World
                                                                                                      Sustainability

HOW TO SHIP WITH                                                                                      Service Offering
                                                                                                   u How to Ship with DHL Express

DHL EXPRESS                                                                                           Digitalization
                                                                                                      Zones and Rates

            Preparing Your Shipment                    Packaging Your Shipment                     Paying for Your Shipment

Restricted Items
The following items will NOT be accepted for carriage unless           Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a                 International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items           regulations
approved for carriage will be recorded in writing with the          n Financial and monetary commodities – examples include
customer.                                                             but are not limited to activated SIM cards for mobile phones,
                                                                      blank or activated credit or cash dispenser cards, blank
n Air guns, tasers, imitation or replica firearms, firearm
                                                                      checks, event tickets, lottery tickets, money or postal orders,
  parts and replica ammunition (includes rifle butts, trigger
                                                                      pre-paid phone cards, tickets (blank stock), traveler’s checks,
  mechanisms, screws/bolts etc which are manufactured for
                                                                      vouchers/tokens, unused stamps etc. Applicable to all
  the sole purpose of creating a functional firearm)
                                                                      shipments valued in excess of €500,000
n Antiques and works of art with a shipment value in excess
                                                                    n Furs
  of €500,000
                                                                    n Jewelry and watches and with individual values in excess of
n Banderols/Tax stickers with a shipment value in excess
                                                                      €5,000. The shipment must not exceed €100,000
  of €500,000
n C
   igarettes, cigars, tobacco products and electronic cigarettes
  with a shipment value in excess of €500,000                       PAYING FOR YOUR SHIPMENT
n C
   ommemorative coins and medals with an individual value
  or total shipment value of €2,000 or more are restricted          You can pay for DHL Express services either with cash,
  for carriage                                                      a credit card or by bank transfer. You can open an account with
                                                                    DHL Express to pay via bank transfer; and all account customers
n D
   angerous/hazardous goods including but not limited to
  perfumes, aftershaves, aerosols, flammable substances,            receive invoices on a pre-agreed basis. For more details, please
  dry ice, biological substances, UN classified dangerous           get in touch with a Customer Service Advisor at your local
  goods and any goods specified as such under International         DHL Express office or go to mydhl.express.dhl.
  Air Transport Association regulations (“IATA”), the
15     DHL Service & Rate Guide 2023: Bermuda
                                                                                                       Connecting your World
                                                                                                       Sustainability

DIGITALIZATION                                                                                         Service Offering
                                                                                                       How to Ship with DHL Express
                                                                                                    u Digitalization
                                                                                                       Zones and Rates

Digitalization is one of the most important trends impacting
logistics, and it is one of the key pillars of DPDHL’s Strategy
2025. Through digitalization we bring benefits for our
                                                                         MYDHL+                                 mydhl.express.dhl

customers, our operations and our own people.                            MyDHL+ re-imagines the way the shipping business
                                                                         does business, by combining the tools and services our
We invest continually in market-leading technologies to help             customers use most. With its mobile friendly and
our customers to manage and monitor shipments, create                    intuitive interface, customers can now import, export,
shipping labels, get quotes, schedule courier pickups, connect           schedule a pickup, track shipments and pay bills more
with us and more. Digitalizing our operations provides more              quickly than ever – all in one visit, with one password
transparency, allowing us to better anticipate and meet our              and zero headaches. MyDHL+ makes it incredibly easy
customers’ needs.                                                        to navigate the complexities of international shipping.

ON DEMAND DELIVERY
DHL’s On Demand Delivery tool keeps
receivers informed of shipment progress,
allowing them to reschedule, reroute,
release or conveniently collect from a DHL
Service Point. It is an innovative, easy-to-
use, mobile-friendly service, especially for
residential deliveries.

Designed to enhance the online
                                                 ondemand.dhl.com
shopper’s experience, the service is
available globally, meaning consistent
service standards and a harmonized                                       DHL EXPRESS MOBILE APP
user experience.                                                         The DHL Express Mobile app lets you track your
                                                                         shipments and manage your deliveries all in one place.
                                                                         You can locate the nearest DHL Service Point for parcel
                                                                         drop off or collection, and quickly check shipping rates
      Scheduled            Signature release/          Alternative       too – right on your smartphone. Advanced GPS
       delivery           leave your signature          address
                                                                         location services and camera barcode scanning are
                                                                         also available. Download DHL Express Mobile today,
                                                                         on Android or iOS.
     Collect from            Vacation hold         Leave with neighbor
     Service Point                                    or concierge

DHL EXPRESS COMMERCE
Take your website international with DHL Express Commerce.
Offer your customers all the benefits of DHL Express at your
checkout in real-time. Import, manage and ship their orders
quickly and efficiently with no complicated development.
Add the power of DHL Express to your e-commerce business
quickly and easily, giving you the competitive edge.
DHL Express Commerce integrates with the biggest
e-commerce platforms, including: Magento, Shopify,
WooCommerce, Amazon and eBay.
16    DHL Service & Rate Guide 2023: Bermuda
                                                                                                Connecting your World
                                                                                                Sustainability

DIGITALIZATION                                                                                  Service Offering
                                                                                                How to Ship with DHL Express
                                                                                             u Digitalization
                                                                                                Zones and Rates

                                                                                   DIGITAL TRUST
     DIGITAL ASSISTANT                                                             Logistics requires transferring data and
                                                                                   content around the world and we embrace
     Our Digital Assistant is a live chat helpdesk
                                                                                   a responsibility to do this securely. Our
     that offers a 24/7 service across multiple
                                                                                   standards led by our binding Corporate
     online channels and platforms, and in
                                                                                   Rules and by our Data Privacy Policy apply
     41 languages. It tracks your shipments,
                                                                                   throughout the DPDHL Group and are
     answers queries and directs you to FAQs.
                                                                                   approved by the Supervisory Authorities.
                                                                                   We maintain a comprehensive Information
                                                                                   Security and Data Protection approach
                    Chat with us now!                                              based on ISO/IEC 27001:2013 and GDPR,
                                                                                   to ensure a high standard when managing
                                                                                   customer information assets and personal
                                                                                   data. We aim to provide a rapid response to
ROBOTICS                                                                           any security incident via our 24x7 Cyber
                                                                                   Defence Centre (CDC) with global coverage
Driven by rapid technological advancements and increasing supply chain
                                                                                   and our global DPO community.
complexity, robotics solutions are entering the logistics environment, boosting
productivity and driving zero-defect processes.
                                                                                   DPDHL acts as controller in respect of any
                                                                                   personal data it receives from customers
Robots are adopting more roles at DHL Express, assisting workers with the most
                                                                                   and holds to effectively provide
repetitive and labor-intensive tasks and freeing them up to do higher-order,
                                                                                   transportation services and in regard to the
customer-facing activities. Examples include the use of articulated robotic arms
                                                                                   delivery of any shipments or documents
for sorting inbound packages to last-mile delivery routes. We have four such
                                                                                   that it processes to perform its contractual
robots in use globally, with this number set to double soon.
                                                                                   obligations. DPDHL will act as a data
                                                                                   controller when an individual is executing
Our robots help get couriers out on the road faster – which means your parcels
                                                                                   their rights under privacy legislations.
get delivered faster.

                                                                                   CUSTOMER SHIPPING
                                                                                   INTEGRATION
                                                                                   Using EDI and XML Services enables you to
                                                                                   incorporate DHL’s online shipping
                                                                                   capabilities into your own website,
                                                                                   warehouse or customer service application.
                                                                                   This provides global shipment tracking
                                                                                   while making it faster and easier to access
                                                                                   information about transit times, rates and
                                                                                   courier bookings.

                                                                                   SPECIFIC SOLUTIONS
                                                                                   DHL offers additional capabilities for
                                                                                   businesses requiring more specialized
                                                                                   solutions – for example, its Medical Express
                                                                                   and Collect & Return services.
17     DHL Service & Rate Guide 2023: Bermuda
                                                                                                                     Connecting Your World
                                                                                                                     Sustainability

ZONES AND RATES                                                                                                      Service Offering
                                                                                                                     How to Ship with DHL Express
                                                                                                                     Digitalization
                                                                                                                 u Zones and Rates

     Calculate the Price       Optional        Surcharges         Customs          Service Capability      Export          Import          Domestic
     of Your Shipment          Services                           Services         and Rating Zones       Services        Services         Services

       CALCULATE THE PRICE OF YOUR SHIPMENT

          Determine which                      Is your shipment                        Based on weight                Add any optional
          zone your destination                international (page 5)                  (page 11), zone and            services (page 8)
          is in (page 19) and                  or domestic (page 6)                    speed, confirm your            and check if any
          whether yours is                     and how quickly do                      base price (page 21            surcharges apply
          a document or non-                   you want it to arrive?                  for exports, page 23           (page 9).
          document shipment.                                                           for imports and page
                                                                                       25 for domestic
                                                                                       services).

                           Base price + Optional services + Surcharges = Total price

OPTIONAL SERVICES                                                                                                                       View explanation

 Optional services                                       Charging method                  Charge

 Dedicated Pickup                                        Per shipment                     0.33 USD per lb with minimum of 31.00 USD

 Dedicated Delivery                                      Per shipment                     0.33 USD per lb with minimum of 62.00 USD
 Shipment Preparation                                    Per shipment                     32.00 USD
 Saturday Delivery                                       Per shipment                     63.00 USD
 Shipment Value Protection                               By shipment value                1% of shipment value with minimum charge of 14.00 USD
 Extended Liability                                      Per shipment                     5.00 USD
 Direct Signature                                        Per shipment                     6.00 USD
 Printed Invoice                                         Per invoice                      4.00 USD
 Residential Address                                     Per shipment                     9.00 USD
 GoGreen Climate Neutral                                 Per shipment                     0.14 USD per lb with minimum of 0.14 USD
 Change of Billing                                       Per invoice                      13.00 USD
 Neutral Delivery                                        Per shipment                     29.00 USD
 Duty Billing Services
                                     Duty Tax Paid       % of fiscal charges              2% of fiscal charges with minimum of 30.00 USD
                                Duty Tax Importer        % of fiscal charges              2% of fiscal charges with minimum of 17.00 USD

                                 Duty Tax Receiver       % of fiscal charges              2% of fiscal charges with minimum of 17.00 USD

For a full list of optional services, please visit our website at mydhl.express.dhl.
18     DHL Service & Rate Guide 2023: Bermuda
                                                                                                                  Connecting Your World
                                                                                                                  Sustainability

ZONES AND RATES                                                                                                   Service Offering
                                                                                                                  How to Ship with DHL Express
                                                                                                                  Digitalization
                                                                                                              u Zones and Rates

     Calculate the Price      Optional        Surcharges        Customs        Service Capability      Export           Import          Domestic
     of Your Shipment         Services                          Services       and Rating Zones       Services         Services         Services

SURCHARGES                                                                                                                           View explanation

 Surcharges                                              Charging method       Charge

                                                                               Percentage of transportation and additional charges,
 Fuel Surcharge                                          Per shipment
                                                                               as per index; details here
                                                                               International: 0.30 USD per lb 32.00 USD minimum per shipment
 Remote Area                                             Per shipment
                                                                               Domestic: 0.11 USD per lb 13.00 USD minimum per shipment
 Additional Handling
                                                                               International: 102.00 USD
                                  Overweight Piece       Per piece
                                                                               Domestic: 50.00 USD
                                                                               International: 61.50 USD
                                     Oversize Piece      Per piece
                                                                               Domestic: 26.00 USD
                                                                               International: 250.00 USD
                             Non-Stackable Pallet        Per piece
                                                                               Domestic: 125.00 USD
 Dangerous Goods
                            Full Dangerous Goods         Per piece             111.00 USD
            Lithium Batteries Section II (966, 969)      Per piece             6.00 USD
                               Excepted Quantities       Per piece             6.00 USD
                                 Limited Quantities      Per shipment          29.00 USD
                                 Dry Ice (UN1845)        Per piece             15.00 USD
 Address Correction                                      Per shipment          International: 15.00 USD Domestic: 6.00 USD
 Data Entry                                              Per shipment          6.00 USD
 Security Charges
                                      Elevated Risk      Per shipment          27.00 USD
                            Restricted Destination       Per shipment          42.00 USD
 Packaging Items
                                      Plastic Flyers     Per stack             20.00 USD per stack (100 flyers)
                                    Bulk Packaging       Per stack             Variable by packaging type and quantity

CUSTOMS SERVICES                                                                                                                     View explanation

 Customs services                                 Charging method                                    Charge

 Broker Notification                              Per shipment                                       16.00 USD
 Release to Broker                                Per shipment                                       50.00 USD
 Processing Fee                                   Per Shipment                                       17.00 USD
 Non-Routine Entry                                Per shipment                                       17.00 USD
 Bonded Storage                                   Per shipment, per day after three calendar days    7.00 USD
 Export Declaration                               Per shipment                                       15.00 USD
 Multiline Entry                                  Rate per shipment                                  30.00 USD
 Permits and Licenses                             Per shipment                                       25.00 USD plus cost of certificate
 Other Government Agency                          Per shipment                                       39.00 USD plus cost of certificate
 Temporary Import Export                          Per shipment                                       50.00 USD

Please visit our website for a full list of surcharges and customs services.
19     DHL Service & Rate Guide 2023: Bermuda
                                                                                                                      Connecting Your World
                                                                                                                      Sustainability

ZONES AND RATES                                                                                                       Service Offering
                                                                                                                      How to Ship with DHL Express
                                                                                                                      Digitalization
                                                                                                                  u Zones and Rates

     Calculate the Price     Optional          Surcharges          Customs      Service Capability          Export          Import          Domestic
     of Your Shipment        Services                              Services     and Rating Zones           Services        Services         Services

SERVICE CAPABILITY AND RATING ZONES
                                      DHL         DHL         DHL                                                    DHL        DHL        DHL
Country/Territory           Zone    Express     Express     Express   Imports   Country/Territory          Zone    Express    Express    Express   Imports
                                   Worldwide     9:00        12:00                                                Worldwide    9:00       12:00
Afghanistan                  7                                                  Ecuador                      6
Albania                      5                                                  Egypt                        7                  doc
Algeria                      7                                                  El Salvador                  6
American Samoa               7                                                  Eritrea                      7
Andorra                      5                                                  Estonia                      5
Angola                       7                                                  Eswatini                     7
Anguilla                     4                                                  Ethiopia                     7
Antigua                      4                                                  Falkland Islands             6
Argentina                    6                                                  Faroe Islands                5
Armenia                      7                                                  Fiji                         7
Aruba                        4                                                  Finland                      5
Australia                    7                                                  France                       5
Austria                      5                                                  French Guyana                4
Azerbaijan                   7                                                  Gabon                        7                            doc
Bahamas                      4                                                  Gambia                       7
Bahrain                      7                    doc                           Georgia                      5
Bangladesh                   7                                                  Germany                      5
Barbados                     4                                                  Ghana                        7
Belarus                      5                                                  Gibraltar                    5
Belgium                      5                                                  Greece                       5
Belize                       6                                                  Greenland                    7
Benin                        7                               doc                Grenada                      4
Bermuda                                                                         Guadeloupe                   4
Bhutan                       7                                                  Guam                         7
Bolivia                      6                                                  Guatemala                    6
Bonaire                      4                                                  Guernsey                     5
Bosnia and Herzegovina       5                                                  Guinea Republic              7                            doc
Botswana                     7                    doc        doc                Guinea-Bissau                7
Brazil                       6                                                  Guinea-Equatorial            7
Brunei                       7                               doc                Guyana (British)             6
Bulgaria                     5                                                  Haiti                        4
Burkina Faso                 7                               doc                Honduras                     6
Burundi                      7                                                  Hong Kong SAR China          5
Cambodia                     7                                                  Hungary                      5
Cameroon                     7                                                  Iceland                      5
Canada                       3                                                  India                        7
Canary Islands, The          7                                                  Indonesia                    7
Cape Verde                   7                                                  Iran, Islamic Rep. of        7
Cayman Islands               4                    doc                           Iraq                         7
Central African Republic     7                                                  Ireland, Rep. of             5
Chad                         7                                                  Israel                       7
Chile                        6                                                  Italy                        5
China, People’s Republic     7                                                  Jamaica                      4
Colombia                     6                                                  Japan                        7
Comoros                      7                                                  Jersey                       5
Congo                        7                                                  Jordan                       7
Congo, Democratic Rep. Of    7                               doc                Kazakhstan                   7
Cook Islands                 7                                                  Kenya                        7                  doc
Costa Rica                   6                                                  Kiribati                     7
Cote d’Ivoire                7                    doc                           Korea, D.P.R. of (North)     7
Croatia                      5                                                  Korea, Rep. of (South)       7
Cuba                         6                                                  Kosovo                       5
Curacao                      4                    doc                           Kuwait                       7
Cyprus                       7                    doc        doc                Kyrgyzstan                   7
Czech Republic, The          5                                                  Lao P.D.R.                   7
Denmark                      5                                                  Latvia                       5
Djibouti                     7                                                  Lebanon                      7
Dominica                     4                                                  Lesotho                      7                  doc
Dominican Republic           4                    doc                           Liberia                      7

doc = document contents only         = document and non-document contents                                                     Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 120 in are accepted. Additional surcharges may apply.
20     DHL Service & Rate Guide 2023: Bermuda
                                                                                                                            Connecting Your World
                                                                                                                            Sustainability

ZONES AND RATES                                                                                                             Service Offering
                                                                                                                            How to Ship with DHL Express
                                                                                                                            Digitalization
                                                                                                                        u Zones and Rates

     Calculate the Price      Optional          Surcharges          Customs      Service Capability               Export          Import          Domestic
     of Your Shipment         Services                              Services     and Rating Zones                Services        Services         Services

SERVICE CAPABILITY AND RATING ZONES
                                       DHL         DHL         DHL                                                         DHL        DHL        DHL
Country/Territory            Zone    Express     Express     Express   Imports   Country/Territory               Zone    Express    Express    Express   Imports
                                    Worldwide     9:00        12:00                                                     Worldwide    9:00       12:00
Libya                         7                                                  Saudi Arabia                      7
Liechtenstein                 5                                                  Senegal                           7
Lithuania                     5                    doc                           Serbia, Rep. of                   5
Luxembourg                    5                                                  Seychelles                        7
Macau SAR China               7                                                  Sierra Leone                      7                            doc
Madagascar                    7                                                  Singapore                         7
Malawi                        7                                                  Slovakia                          5
Malaysia                      7                                                  Slovenia                          5
Maldives                      7                                                  Solomon Islands                   7
Mali                          7                                                  Somalia                           7
Malta                         5                    doc        doc                Somaliland, Rep. (N. Somalia)     7
Marshall Islands              7                                                  South Africa                      7
Martinique                    4                                                  South Sudan                       7
Mauritania                    7                                                  Spain                             5
Mauritius                     7                                                  Sri Lanka                         7
Mayotte                       7                                                  St. Barthelemy                    4
Mexico                        6                                                  St. Eustatius                     4
Micronesia, Fed. States of    7                                                  St. Helena                        7
Moldova, Rep. of              5                                                  St. Kitts                         4
Monaco                        5                                                  St. Lucia                         4
Mongolia                      7                                                  St. Maarten                       4
Montenegro, Rep. of           5                                                  St. Vincent                       4
Montserrat                    4                                                  Sudan                             7                            doc
Morocco                       7                                                  Suriname                          6
Mozambique                    7                               doc                Sweden                            5
Myanmar                       7                                                  Switzerland                       5
Namibia                       7                               doc                Syria                             7
Nauru, Rep. of                7                                                  Tahiti                            7
Nepal                         7                               doc                Taiwan                            7
Netherlands, The              5                                                  Tajikistan                        7
Nevis                         4                                                  Tanzania                          7                  doc       doc
New Caledonia                 7                                                  Thailand                          7
New Zealand                   7                                                  Timor-Leste                       7
Nicaragua                     6                                                  Togo                              7
Niger                         7                                                  Tonga                             7
Nigeria                       7                                                  Trinidad and Tobago               4
Niue                          7                                                  Tunisia                           7
North Macedonia               5                                                  Turkey                            7
Northern Mariana Islands      7                                                  Turkmenistan                      7
Norway                        5                                                  Turks and Caicos Islands          4
Oman                          7                                                  Tuvalu                            7
Pakistan                      7                                                  Uganda                            7                  doc       doc
Palau                         7                                                  Ukraine                           5
Panama                        6                                                  United Arab Emirates              7
Papua New Guinea              7                                                  United Kingdom                    3
Paraguay                      6                                                  United States of America          2                 10:30
Peru                          6                                                  USA - Miami Area                  2                 10:30
Philippines, The              7                                                  USA - New York Area               1                 10:30
Poland                        5                                                  Uruguay                           6
Portugal                      5                                                  Uzbekistan                        7
Puerto Rico                   4                                                  Vanuatu                           7
Qatar                         7                                                  Vatican City                      5
Reunion, Island of            7                                                  Venezuela                         6
Romania                       5                                                  Vietnam                           7
Russian Federation, The       7                                                  Virgin Islands (British)          4
Rwanda                        7                                                  Virgin Islands (US)               4
Samoa                         7                                                  Yemen, Rep. of                    7
San Marino                    5                                                  Zambia                            7
Sao Tome & Principe           7                                                  Zimbabwe                          7

doc = document contents only         = document and non-document contents
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the
DHL Capability Tool at dct.dhl.com. Pieces with a single base length up to 120 in are accepted. Additional surcharges may apply.
21     DHL Service & Rate Guide 2023: Bermuda
                                                                                                       Connecting Your World
                                                                                                       Sustainability

ZONES AND RATES                                                                                        Service Offering
                                                                                                       How to Ship with DHL Express
                                                                                                       Digitalization
                                                                                                   u Zones and Rates

     Calculate the Price    Optional      Surcharges     Customs     Service Capability      Export          Import        Domestic
     of Your Shipment       Services                     Services    and Rating Zones       Services        Services       Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE
Weight in lb                 Zone 1             Zone 2      Zone 3        Zone 4          Zone 5           Zone 6           Zone 7
Documents only up to 4 lb
1                             68.46             84.54       89.37         92.68           103.60           110.35           115.14
2                             77.47             94.10       101.07        103.56          115.58           122.07           128.03
3                             86.50             103.66      112.76        114.45          124.19           133.77           140.94
4                             95.53             113.22      124.45        125.34          132.80           145.47           153.85
Documents from 4 lb and non-documents from 1 lb
1                             74.84             85.35       94.54         98.58           108.16           111.27           121.66
2                             84.27             95.01       106.72        109.93          117.00           122.92           132.95
3                             93.73             104.67      118.95        121.29          125.86           134.55           144.23
4                            103.19             114.33      131.18        132.65          134.72           146.18           155.51
5                            112.63             123.99      143.39        144.00          143.56           157.79           166.79
6                            122.34             133.70      155.69        155.45          152.51           169.52           178.14
7                            132.05             143.41      167.99        166.90          161.46           181.25           189.49
8                            141.76             153.12      180.29        178.35          170.41           192.98           200.84
9                            151.47             162.83      192.59        189.80          179.36           204.71           212.19
10                           161.18             172.54      204.89        201.25          188.31           216.44           223.54
11                           171.40             182.82      214.99        212.41          199.59           228.28           235.91
12                           181.62             193.10      225.09        223.57          210.87           240.12           248.28
13                           191.84             203.38      235.19        234.73          222.15           251.96           260.65
14                           202.06             213.66      245.29        245.89          233.43           263.80           273.02
15                           212.28             223.94      255.39        257.05          244.71           275.64           285.39
16                           222.50             234.22      265.49        268.21          255.99           287.48           297.76
17                           232.72             244.50      275.59        279.37          267.27           299.32           310.13
18                           242.94             254.78      285.69        290.53          278.55           311.16           322.50
19                           253.16             265.06      295.79        301.69          289.83           323.00           334.87
20                           263.38             275.34      305.89        312.85          301.11           334.84           347.24
22                           282.26             294.20      326.09        332.53          323.43           358.66           371.58
24                           301.14             313.06      346.29        352.21          345.75           382.48           395.92
26                           320.02             331.92      366.49        371.89          368.07           406.30           420.26
28                           338.90             350.78      386.69        391.57          390.39           430.12           444.60
30                           357.78             369.64      406.89        411.25          412.71           453.94           468.94
32                           376.66             388.50      427.09        430.93          435.03           477.76           493.28
34                           395.54             407.36      447.29        450.61          457.35           501.58           517.62
36                           414.42             426.22      467.49        470.29          479.67           525.40           541.96

                                                                                                                 Table continues overleaf
22     DHL Service & Rate Guide 2023: Bermuda
                                                                                                                    Connecting Your World
                                                                                                                    Sustainability

ZONES AND RATES                                                                                                     Service Offering
                                                                                                                    How to Ship with DHL Express
                                                                                                                    Digitalization
                                                                                                                 u Zones and Rates

     Calculate the Price     Optional        Surcharges       Customs          Service Capability         Export          Import         Domestic
     of Your Shipment        Services                         Services         and Rating Zones          Services        Services        Services

Export rates by zone and product

DHL EXPRESS WORLDWIDE
Weight in lb                  Zone 1               Zone 2         Zone 3            Zone 4            Zone 5            Zone 6            Zone 7

38                            433.30               445.08         487.69            489.97            501.99            549.22            566.30
40                            452.18               463.94         507.89            509.65            524.31            573.04            590.64
42                            470.54               482.30         528.07            528.45            546.67            596.86            617.28
44                            488.90               500.66         548.25            547.25            569.03            620.68            643.92
46                            507.26               519.02         568.43            566.05            591.39            644.50            670.56
48                            525.62               537.38         588.61            584.85            613.75            668.32            697.20
50                            543.98               555.74         608.79            603.65            636.11            692.14            723.84
52                            562.34               574.10         628.97            622.45            658.47            715.96            750.48
54                            580.70               592.46         649.15            641.25            680.83            739.78            777.12
56                            599.06               610.82         669.33            660.05            703.19            763.60            803.76
58                            617.42               629.18         689.51            678.85            725.55            787.42            830.40
60                            635.78               647.54         709.69            697.65            747.91            811.24            857.04
80                            821.18               832.94         911.89            887.45            971.31           1,049.44          1,181.44
100                          1,006.58              1,018.34       1,114.09         1,077.25          1,194.71          1,287.64          1,505.84
120                          1,191.98              1,203.74       1,316.29         1,267.05          1,418.11          1,525.84          1,830.24
140                          1,377.38              1,389.14       1,518.49         1,456.85          1,641.51          1,764.04          2,154.64
For each additional 1 lb
From 20.1 to 40                 9.44                9.43           10.10              9.84             11.16             11.91             12.17
From 40.1 to 60                 9.18                9.18           10.09              9.40             11.18             11.91             13.32
From 60.1 to 140                9.27                9.27           10.11              9.49             11.17             11.91             16.22
From 140.1 to 600               9.29                9.29           10.15              9.51             11.63             12.25             17.74

From 600.1 to 6,600*            9.29                9.29           10.15              9.51             11.63             12.25             17.74

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 147 countries worldwide.
Add 7.00 USD to the DHL Express Worldwide prices.

DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 89 countries
worldwide. Add 18.00 USD to the DHL Express Worldwide prices.

Weights are rounded up to the nearest full 1 lb.

Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.

Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 6,600 lb, or containing pieces exceeding 2,200 lb or 118 in in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
23     DHL Service & Rate Guide 2023: Bermuda
                                                                                                       Connecting Your World
                                                                                                       Sustainability

ZONES AND RATES                                                                                        Service Offering
                                                                                                       How to Ship with DHL Express
                                                                                                       Digitalization
                                                                                                   u Zones and Rates

     Calculate the Price    Optional      Surcharges     Customs     Service Capability      Export          Import        Domestic
     of Your Shipment       Services                     Services    and Rating Zones       Services        Services       Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT
Weight in lb                 Zone 1             Zone 2      Zone 3        Zone 4          Zone 5           Zone 6           Zone 7
Documents only up to 4 lb
1                            126.50             129.92      129.32        129.92          131.11           162.78           137.36
2                            137.89             141.76      142.42        141.27          145.58           177.03           155.89
3                            149.30             153.61      155.55        152.63          160.04           191.18           174.41
4                            160.71             165.46      168.68        163.99          174.50           205.33           192.93
Documents from 4 lb and non-documents from 1 lb
1                            127.56             131.06      130.89        131.06          131.78           164.18           137.63
2                            138.95             142.89      144.78        142.42          149.04           178.11           157.48
3                            150.35             154.74      158.70        153.78          166.30           192.04           177.28
4                            161.75             166.59      172.62        165.14          183.56           205.97           197.08
5                            173.14             178.44      186.51        176.49          200.82           219.90           216.92
6                            184.55             190.27      200.40        187.84          218.08           233.83           236.74
7                            195.96             202.10      214.29        199.19          235.34           247.76           256.56
8                            207.37             213.93      228.18        210.54          252.60           261.69           276.38
9                            218.78             225.76      242.07        221.89          269.86           275.62           296.20
10                           230.19             237.59      255.96        233.24          287.12           289.55           316.02
11                           241.59             249.43      269.87        244.59          304.38           303.49           335.87
12                           252.99             261.27      283.78        255.94          321.64           317.43           355.72
13                           264.39             273.11      297.69        267.29          338.90           331.37           375.57
14                           275.79             284.95      311.60        278.64          356.16           345.31           395.42
15                           287.19             296.79      325.51        289.99          373.42           359.25           415.27
16                           298.59             308.63      339.42        301.34          390.68           373.19           435.12
17                           309.99             320.47      353.33        312.69          407.94           387.13           454.97
18                           321.39             332.31      367.24        324.04          425.20           401.07           474.82
19                           332.79             344.15      381.15        335.39          442.46           415.01           494.67
20                           344.19             355.99      395.06        346.74          459.72           428.95           514.52
22                           366.99             379.69      422.84        369.44          494.24           456.79           554.14
24                           389.79             403.39      450.62        392.14          528.76           484.63           593.76
26                           412.59             427.09      478.40        414.84          563.28           512.47           633.38
28                           435.39             450.79      506.18        437.54          597.80           540.31           673.00
30                           458.19             474.49      533.96        460.24          632.32           568.15           712.62
32                           480.99             498.19      561.74        482.94          666.84           595.99           752.24
34                           503.79             521.89      589.52        505.64          701.36           623.83           791.86
36                           526.59             545.59      617.30        528.34          735.88           651.67           831.48

                                                                                                                 Table continues overleaf
24     DHL Service & Rate Guide 2023: Bermuda
                                                                                                                    Connecting Your World
                                                                                                                    Sustainability

ZONES AND RATES                                                                                                     Service Offering
                                                                                                                    How to Ship with DHL Express
                                                                                                                    Digitalization
                                                                                                               u Zones and Rates

     Calculate the Price     Optional        Surcharges       Customs        Service Capability           Export          Import       Domestic
     of Your Shipment        Services                         Services       and Rating Zones            Services        Services      Services

Import rates by zone and product

DHL EXPRESS WORLDWIDE IMPORT
Weight in lb                  Zone 1               Zone 2        Zone 3           Zone 4            Zone 5              Zone 6          Zone 7

38                            549.39               569.29        645.08           551.04            770.40              679.51          871.10
40                            572.19               592.99        672.86           573.74            804.92              707.35          910.72
42                            594.97               616.69        700.64           596.44            839.44              735.19          950.36
44                            617.75               640.39        728.42           619.14            873.96              763.03          990.00
46                            640.53               664.09        756.20           641.84            908.48              790.87         1,029.64
48                            663.31               687.79        783.98           664.54            943.00              818.71         1,069.28
50                            686.09               711.49        811.76           687.24            977.52              846.55         1,108.92
52                            708.87               735.19        839.54           709.94           1,012.04             874.39         1,148.56
54                            731.65               758.89        867.32           732.64           1,046.56             902.23         1,188.20
56                            754.43               782.59        895.10           755.34           1,081.08             930.07         1,227.84
58                            777.21               806.29        922.88           778.04           1,115.60             957.91         1,267.48
60                            799.99               829.99        950.66           800.74           1,150.12             985.75         1,307.12
80                           1,027.79              1,066.99     1,228.46          1,027.74         1,495.32            1,264.15        1,703.52
100                          1,255.59              1,303.99     1,506.26          1,254.74         1,840.52            1,542.55        2,099.92
120                          1,483.39              1,540.99     1,784.06          1,481.74         2,185.72            1,820.95        2,496.32
140                          1,711.19              1,777.99     2,061.86          1,708.74         2,530.92            2,099.35        2,892.72
For each additional 1 lb
From 20.1 to 40                11.40                11.85        13.89             11.35             17.26               13.92           19.81
From 40.1 to 60                11.39                11.85        13.89             11.35             17.26               13.92           19.82
From 60.1 to 140               11.39                11.85        13.89             11.35             17.26               13.92           19.82
From 140.1 to 600              11.39                11.85        13.89             11.35             17.26               13.92           19.82

From 600.1 to 6,600*           11.39                11.85        13.89             11.35             17.26               13.92           19.82

DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day from over 147 countries worldwide.
Add 7.00 USD to the DHL Express Worldwide Import prices.

DHL Express 9:00 – Guaranteed delivery before 9:00 on the next possible working day from over 89 countries worldwide.
Add 18.00 USD to the DHL Express Worldwide Import prices.

Weights are rounded up to the nearest full 1 lb.

Rates are in USD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see mydhl.express.dhl for details.

*DHL Express does not accept shipments exceeding 6,600 lb, or containing pieces exceeding 2,200 lb or 118 in in length, and/or not meeting
DHL standards for packing. Refer to our Packing Guide on mydhl.express.dhl. These network restrictions are subject to change with 30 days’ notice.
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