Smart Working Camp Me Up - Villa Torlonia 6 Luglio 2018 - Gencom
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Smart Working
Camp Me Up
Villa Torlonia
6 Luglio 2018
© Plantronics. All Rights Reserved. 1
Happy Smart Working
Myriam Gottschalk
Partner Account Manager
© Plantronics. All Rights Reserved. 2
SMARTER WORKING – A NEW MANAGEMENT PHILOSOPHY
Allowing Employees to
work Where & When
they are
Most productive
Cost-effective
And environmentally respectful
© Plantronics. All Rights Reserved. 3
The way we work is changing
Anytime,
Anywhere
© Plantronics. All Rights Reserved. 4
5
Foundations of a Simply Smarter Work Implementation
“Bricks” “Bytes” “Behaviour”
Work Topology Manager &
Unified
For Smarter Associate
Communication
WorkSpaces Virtual
& Collaboration
Interaction Skills
Allowing associates to work where & when they are most
productive, cost-effective and environmentally respectful.
© Plantronics. All Rights Reserved. 5
Work Space Zones for Productive Information Work
• Concentrate, Collaborate, Contemplate & Communicate
© Plantronics. All Rights Reserved. 6
6
People Matter
7 work styles, 3 are mobile (37% of working population)
Office Office Office Remote Flexible Road Connected
Communicat Collaborat Warrior Worker Worker Warrior Executive
or or
[
Olivia Dirk Carol Richard Fay Ray Carl
Work Location Work Location Work Location Work Location Work Location Work Location Work Location
Comms Needs Comms Needs
• Desk phone Comms Needs Comms Needs Comms Needs • Mobile is lifeline Comms Needs
• Emails & in –person • PC & desk • Mobile/tablet • PC, Mobile Comms Needs • Connects to: PC, car,
• Mobile, PC • Mobile/tablet, PC
• phone • Text, IM, & in-person • IM & Video tablet • Calls, text, IM, & in-
Headset adoption: 21% • Emails, IM • Calls, IM, email
person
UC usage: 15% Headset adoption: 57% Headset adoption: 55% Headset adoption: 44% Headset adoption: 53% Headset adoption: 39%
UC usage: 49% UC usage: 53% UC usage: 38% UC usage: 46% UC usage: 32% Headset adoption: 67%
17% 18% 8% 11% 16% 7% 14%
UC usage: 81%
43% 34% 14%
Executives
Office -Based* Flex/Remote
*Does not includes Office-independent persona (9%)
higher/ lower vs. other personas.
© Plantronics. All Rights Reserved. 7
ON THE GO REMOTE WORKING OFFICE
© Plantronics. All Rights Reserved. 8
CUSTOMER EXPERIENCE
© Plantronics. All
9 Rights Reserved. 9
Plantronics Customer Care
• 24-hour phone support, • 24/7 online self-help
6 days a week – English language • Email response within 24 hours
• 14 language phone support • Comprehensive warranty
during office hours, 5 days a
week
© Plantronics. All Rights Reserved. 10© Plantronics. All Rights Reserved. 11
Why Insights matter
It’s ALL about the data insights
Asset Management and Call Quality and Analytics Health and Safety
Adoption
First for
First for adoption First for health and safety Plantronics API’s included for end
troubleshooting
users and Partners to access more
easily
• Managed headset • Improve conversation • Ensure employee
inventory quality safety
• Plan and deploy UCC • Trouble shoot issues • Monitor
• Drive adoption of UCC compliance
Business Insights from Plantronics
API’s in a single pane
© Plantronics. All Rights Reserved. 12https://habitat.plantronics.com/
SOUNDS SIGHTS INTELLIGENCE
Nature-inspired audio Immersive visuals Adaptive software
© Plantronics. All Rights Reserved. 13Intelligent, Adaptive Software
Manage multiple spaces
Supports zones and schedules based
on workplace density
Health check
Monitors speakers and mics for
optimal performance
Cloud based
Simplified management suite
© Plantronics. All Rights Reserved. 14Q&A
© Plantronics. All Rights Reserved. 15appendix
© Plantronics. All Rights Reserved. 16Approvata la legge sullo smart working
• Legge 22 maggio 2017, n. 81
Misure per la tutela del lavoro autonomo non imprenditoriale e misure volte a favorire l’articolazione flessibile nei tempi e nei
luoghi del lavoro subordinato.
(G.U. 13 giugno 2017, n. 135)
• Il lavoro agile (smart working) rappresenta una particolare modalità di esecuzione della prestazione di lavoro subordinato,
stabilita mediante accordo tra le parti, anche con forme di organizzazione per fasi, cicli e obiettivi e senza precisi vincoli di
orario o di luogo di lavoro, con il possibile utilizzo di strumenti tecnologici per lo svolgimento dell’attività lavorativa. La
prestazione lavorativa viene eseguita, in parte all’interno di locali aziendali e in parte all’esterno senza una postazione fissa,
entro i soli limiti di durata massima dell’orario di lavoro giornaliero e settimanale, derivanti dalla legge e dalla contrattazione
collettiva.
• Il lavoratore che svolge la prestazione in modalità di lavoro agile ha diritto a un trattamento economico e normativo non
inferiore a quello complessivamente applicato nei confronti dei lavoratori che svolgono le medesime mansioni esclusivamente
all’interno dell’azienda.
• Il datore di lavoro è responsabile della sicurezza e del buon funzionamento degli strumenti tecnologici assegnati al lavoratore
per lo svolgimento dell’attività lavorativa.
• Il datore di lavoro garantisce la salute e la sicurezza del lavoratore che svolge la prestazione in modalità di lavoro agile e a tal
fine consegna al lavoratore e al rappresentante dei lavoratori per la sicurezza, con cadenza almeno annuale, un’informativa
scritta nella quale sono individuati i rischi generali e i rischi specifici connessi alla particolare modalità di esecuzione del
rapporto di lavoro. Il lavoratore è tenuto a cooperare all’attuazione delle misure di prevenzione predisposte dal datore di
lavoro per fronteggiare i rischi connessi all’esecuzione della prestazione all’esterno dei locali aziendali.
© Plantronics. All Rights Reserved. 172013 2017
Contextual intelligence Plantronics unveils
expanded in Voyager Habitat
and Blackwire Families Soundscaping
2003 2015
1961 CS50 brings wireless
Voyager Focus UC
brings together
freedom to the UC, context,
Pacific Plantronics office
is incorporated wireless, and Active
Noise Cancellation
1995 2012
FreeHand, an ultra- Plantronics Mexico
lightweight in-the-ear celebrates 40 years
headset, is introduced in Tijuana
1960 2017
2000
Digitally enhanced USB
headsets for the PC and
Mac are introduced
2009 2014
1969 Savi 700 unifies
PC and desk phone
Voyager Edge
blends contextual
First words from communications 2011 intelligence and 2016
the moon spoken minimalist design
Contextual Plantronics
through a introduces
Plantronics headset intelligence Plantronics
introduced with Manager Pro SaaS
Voyager PRO UC
© Plantronics. All Rights Reserved. 18Enterprise and unified communications portfolio
Voyager 5200 UC Blackwire Family Voyager 3200 UC
Voyager 8200 UC* Voyager Focus UC Savi Family Voyager 6200 UC*
*Voyager 8200 UC: Comes in Black and White, *Voyager 6200 UC: Comes in Black and Sand
© Plantronics. All Rights Reserved. 19Contact center and customer service portfolio
Corded Solutions Premium Wireless Solutions
EncorePro Family Savi Family
Audio Processors Wireless Solutions
DA Series MDA400 QD CS500 Series
© Plantronics. All Rights Reserved. 20Headset management, simplified
Plantronics Manager Pro
Plantronics Hub
Plantronics Headset
© Plantronics. All Rights Reserved. 21Plantronics Manager Pro suites Three distinct analysis suites
Asset Management and Adoption Call Quality and Analytics Health and Safety
FIRST FOR ADOPTION FIRST FOR TROUBLESHOOTING FIRST FOR HEALTH AND SAFETY
• Improve conversation • Ensure employee safety
• Managed entire inventory
quality • Monitor compliance
• Plan and deploy UCC
• Troubleshoot issues
• Drive adoption of UCC
© Plantronics. All Rights Reserved. 22Asset Management
© Plantronics. All Rights Reserved. 23Call Quality
© Plantronics. All Rights Reserved. 24Health and Safety
© Plantronics. All Rights Reserved. 25Mobile support
Mobile phone support
Plantronics Hub for Android/iOS now supports Plantronics Manager Pro
for device management and inventory
Firmware Settings Device Device Device
Update update Inventory Distribution Version
Voyager 3200 UC Yes Yes Yes Yes Yes
Voyager 6200 UC Yes Yes Yes Yes Yes
Voyager 5200 UC Yes Yes Yes Yes Yes
Voyager 8200 UC Yes Yes Yes Yes Yes
Voyager Focus UC Desktop Only Yes Yes Yes Yes
Mobile-first customers
© Plantronics. All Rights Reserved. 26Insights Matter
API Product Included
• Plantronics Manager Pro data, delivered through APIs
- Powers custom enterprise application integrations by software channel partners
- Enables in-house development of custom software applications API Powered
Dashboard
• Value Proposition for users
- Access Plantronics Manager Pro data, embedded in pre-existing enterprise
applications, to make data-driven business decisions Plantronics Manager Pro
- Empower users to create customized data views that are
different than what Plantronics Manager Pro provides Plantronics Hub
• Business Proposition for partners
- Expand recurring revenue opportunities
Plantronics Headset
- Create valued solutions that solve user pain points
© Plantronics. All Rights Reserved. 27Osservatorio PoliMI SmartWorking
L’Osservatorio Smart Working nasce nel 2011 per monitorare e interpretare
questo fenomeno, orientando le possibili direzioni di intervento delle
organizzazioni e costituisce la naturale continuazione della pluriennale
esperienza dell'Osservatorio Enterprise 2.0 e Unified Comunication &
Collaboration.
L'Osservatorio Smart Working si pone i seguenti obiettivi:
studiare le prospettive di sviluppo e valutare i benefici delle tecnologie ICT di
Smart Working per le organizzazioni di diverse dimensioni e settori (social
business, unified collaboration & communication, mobile workspace, cloud
computing);
analizzare l’evoluzione delle modalità di lavoro in Italia e l’impatto sulle
persone, le aziende e il sistema Paese;
raccogliere la visione del Mangement delle principali Direzioni aziendali e degli
utenti business sul tema;
identificare e promuovere le best practice di Smart Working in Italia
© Plantronics. All Rights Reserved. 28Biophilic Audio
Naturally Mitigating
Pleasant biophilic acoustics
reduce speech intelligibility
Wide Dispersion Speakers
Provide subtle audio over
a broad area
Audio Controls
Enable precise volume and frequency
adjustment
© Plantronics. All Rights Reserved. 29Captivating Visuals
Enclosed Waterfall Open Mesh Waterfall Open Glass Waterfall
The fully enclosed Waterwall Metal mesh surface as a path Glass waterfalls are very
allows for simple plug-and-play for the flow of water similar to mesh, but use glass
installation sheets as a substrate
© Plantronics. All Rights Reserved. 30Digital Window
Wall-mounted LCD Display
Golden Forest Valley
Red Rock Canyon White Mountain Peak Hidden Forest
Digital Window
Monitor that displays nature scenes;
specifically streams and brooks
© Plantronics. All Rights Reserved. 31You can also read
