Social Media Conversations and Attitudes in the UK Towards COVID-19 - P. Paterson, A. Passanante, E. Pertwee, H.J. Larson.

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Social Media Conversations and Attitudes in the UK Towards COVID-19 - P. Paterson, A. Passanante, E. Pertwee, H.J. Larson.
Social Media Conversations and Attitudes in
the UK Towards COVID-19

P. Paterson, A. Passanante, E. Pertwee,
H.J. Larson.

1 June - 31 July 2021
Social Media Conversations and Attitudes in the UK Towards COVID-19 - P. Paterson, A. Passanante, E. Pertwee, H.J. Larson.
​Funding
This research was funded by the National Institute for
Health Research Health Protection Research Unit
(NIHR HPRU) in Immunisation (Grant references:
HPRU2012-10096 and HPRU-2019-NIHR200929) at
the London School of Hygiene & Tropical Medicine in
partnership with Public Health England (PHE). The
views expressed are those of the author(s) and not
necessarily those of the NHS, the NIHR, the
Department of Health or Public Health England.

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Key Insights                                                               Total mentions

>> There were 7.8 million mentions of COVID-19 between 1 June and 31 July 2021, a
                                                                                                                    7.8M
17% increase compared to the previous two months. The three most popular topics
of conversation were COVID-19 vaccines and wearing masks, closely followed by                                        Over time
self-isolation (see figure 1).

>> In England a number of restrictions were lifted on 'Freedom day' on 19 July 2021,
including face masks no longer being mandatory in shops and most public transport,
the lifting of the 'one metre plus rule' on social distancing, and nightclubs reopening.

>> COVID-19 vaccines conversations had the smallest proportion of negative                                         Top platform
sentiment (18%). Conversations on lockdown had the highest percentages of
negative sentiment (22%).

>> As well as posts encouraging people to get vaccinated against COVID-19, to wear                                       Twitter
masks, and to self-isolate when pinged, discussions included concerns at the                                            79%
easing of restrictions on 19th July, concerns about vaccinating children, and
concerns at Covid vaccination being made mandatory for entry into nightclubs and
other venues with large crowds. There were also frustrations at many Doctors
missing work and children missing school after being alerted to self-isolate by NHS
Test and Trace following contact with a positive case.

   Figure 1: Mentions of key preventive measures, 01 August 2020 - 31 July 2021.

               COVID-19 vaccine            Lockdown            Wearing masks            Self-isolation
   100K                                                                                                  19 July 2021. Freedom
              02 December 2020.                                                                          day with restrictions lifted
                                                              08 December 2020.                          while Boris Johnson
              Authorization of
                                                              First vaccine given to                     announced that full
              Pfizer vaccine by
                                                              member of public.                          vaccination will be
              MHRA.
    80K                                                                                                  required in over-18s for
                                                                                                         entry into "nightclubs and
                                                                              04 January 2021.           other venues where large
                                                                              Boris Johnson              crowds gather".
                                                                              announced a new
    60K                                                                       lockdown.

    40K

    20K

      0
          20 20 20 0… 0… 20 20 20 20 20 20 21 21 21 21 21 21 21 21 21 21 21 21 21 21
      g 20 g 20 g 20 pt 2 pt 2 t 20 t 20 v 20 v 20 c 20 c 20 n 20 n 20 b 20 b 20 r 20 r 20 r 20 r 20 y 20 y 20 n 20 n 20 l 20 l 20
    u     u    u    Se   Se   Oc Oc     o    o De De        a    a    e    Fe   a    a Ap Ap        a    a    u    u    Ju Ju
 1 A 16 A 31 A 15 30 15 30 14 N 29 N 14 29 13 J 28 J 12 F 27 14 M 29 M 13 28 13 M 28 M 12 J 27 J 12 27

                                                                                                                                        3
Methods                                                           COVID-19 vaccines was the topic with the smallest
                                                                   proportion of negative content (18%) (see figure 3).
                                                                   Lockdown had the largest proportion of negative
 VCP analysed 7.8 million mentions of the
                                                                   content (22%). COVID-19 vaccines and wearing
 coronavirus outbreak on social media in the United
                                                                   masks were the topics with the largest portion of
 Kingdom between 1 June and 31 July 2021.
                                                                   positive content (5% for both).
 Mentions represent the number of social media
 posts referencing a particular word or topic. We                  Figure 2: Top sources, 1 June - 31 July 2021.
 assessed changing levels of interest and sentiment
 towards four preventive behaviours: COVID-19
 vaccine, lock down, wearing masks and self-                            Twitter
 isolation. By manually reading through the most
 highly engaged-with social media posts, we further                       News
 identified some common themes and issues.                           Message
                                                                      boards
 For more details of data and methods, please refer to                    Blogs
 ‘Media    monitoring      report:  Social     media
 conversations and attitudes in the UK towards the                 Comments
 coronavirus disease (COVID-19) outbreak 06 to 19
                                                                        Reviews
 April 2020’ and ‘Media monitoring report: Social
 media conversations and attitudes in the UK towards                          0         2M        4M         6M     8M
 the coronavirus disease (COVID-19) outbreak 27 July                                           Mentions
 to 09 August 2020’.

 Findings
 In this reporting period, COVID-19 vaccines had the
 highest overall levels of interest (1.78M mentions),
 followed by wearing masks (496k), self-isolation
 (493k) and lockdown (462k mentions). Interest in
 vaccines has increased by 20% compared with the
 previous two months (figure 1).

 Twitter continued to be the top platform for
 discussions about COVID-19 with 79% of the
 conversation (figure 2).

 Figure 3: Sentiment towards key preventive measures, 1 June to 31 July 2021.

                      Negative     Neutral         Positive

COVID-19 vaccine

    Self-isolation

 Wearing masks

       Lockdown

                 0%       10%     20%        30%          40%     50%             60%    70%       80%        90%   100%

                                                                                                                           4
Figure 4: Trending keywords around COVID-19
COVID-19 vaccines                                                     vaccines.

COVID-19 vaccines had the highest level of interest
during this reporting period (1.78M mentions). The
general conversation was primarily neutral (77%).
Negative sentiment edged out positive sentiment
overall (18% and 5% respectively), although the
majority of top posts by engagement were either
positive or neutral.

Political correspondent Joe Pike tweeted about Dame
Sarah Gilbert, who designed the Oxford COVID                          Lockdown
vaccine,     receiving  a   standing    ovation   at
                                                                      Lockdown was the least discussed topic of interest,
Wimbledon tennis tournament (52.1k Reach, 62.8k
                                                                      with 462k mentions for this reporting period (down
Engagement).
                                                                      23% compared with the previous two months).
Sir Patrick Vallance tweeted correcting a statistic he
                                                                      The conversation around lockdown was primarily
gave at a press conference, clarifying that 60% of
                                                                      neutral (74%). This topic had the highest percentage
hospitalisations from Covid are from unvaccinated
                                                                      of conversation that was negative (22%). Only 4%
people and not from double vaccinated people (178k
                                                                      was positive in this reporting period.
Reach, 40.3k Engagement).
                                                                      One of the top posts by engagement was by
Broadcaster and journalist Piers Morgan tweeted
                                                                      political correspondent Paul Joseph Watson
several controversial and highly engaged with posts
                                                                      highlighting that lockdown-free and mask-free
including suggesting that hospitalised unvaccinated
                                                                      Sweden had very little Covid deaths per day (1.12M
covid patients should be forced to pay for their own
                                                                      Reach, 24.6k Engagement).
hospital care (7.97M Reach, 32k Engagement).
                                                                      Journalist Shayan Sardarizadeh reported on a
Several highly engaged with posts questioned the
                                                                      lockdown rally in Trafalgar Square, London, on 24
easing of restrictions on 19th July before all adults
                                                                      July 2021, highlighting a speech by former nurse
had the chance to be fully vaccinated, raised concerns
                                                                      and conspiracy theorist, Kate Shemirani, stating that
about vaccinating children, and concerns about the
                                                                      Covid vaccines are Satanic, citing the pattern
PM's announcement that "Proof of a negative test will
                                                                      060606 (21.9k Reach, 14.2k Engagement).
no longer be enough" and that full vaccination will be
required for entry into "nightclubs and other venues
                                                                      There were several highly engaged with posts about
where large crowds gather".
                                                                      frustrations at lockdown being extended, even with
                                                                      Covid deaths being low, and discussions around
 Figure 5: Figure by data journalist John Burn-Murdoch                another lockdown in Sydney, Australia, following a
 illustrating that in well-vaccinated countries, the Delta surge is
                                                                      small rise in cases.
 no longer mirrored in deaths.

                                                                                                                          5
Wearing masks                                          Figure 6: Post encouraging people to wear facemasks
Discussions about wearing masks were the               to protect others
second most talked about topic, with 496k
mentions for this monitoring period (and a 54%
increase compared with the previous two
months).

Although sentiment was largely neutral (76%), 20%
was negative and although still low, this topic had
one of the highest percentage of positive
sentiment (5%).

The most highly engaged with post was from a
Christian writer, Andrew Graystone (see Figure 6),
encouraging people to wear facemasks to protect
others (45.5k Reach, 15.7k Engagement).

Many of the top mentions by engagement
encouraged people to wear masks, with many
posts expressing concern about face masks no
longer being required from 19th July, especially
given that not all young people have had the
opportunity to be fully vaccinated against Covid.

Again, there were several highly engaged with
posts about the environmental consequences of
single-use face masks.

Self-isolation
​ elf-isolation was the third most discussed topic
S
with 493k mentions and an increase of 171%
compared with the previous 2 months. Sentiment
was largely neutral (78%), followed by negative
sentiment (19%) and positive sentiment (3%).

A few highly engaged with posts, including one by
the Prime Minister himself, discussed him needing
to self isolate after being pinged by NHS Test and
Trace having been in contact with someone with
Covid (3.56M Reach, 32k Engagement). Other high
profile people also posted about needing to self-
isolate, including leader of the Labour Party, Keir
Starmer and British businesswoman and TV
personality Deborah Meaden.

Many social media users expressed frustrations
on children missing school and Doctors missing
work due to the 'Pingdemic', and there were also
frustrations from travellers needing to self isolate
after travelling back from Countries with less
Covid than the UK.
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