Sodexo Group Presentation 2017 - CCI France Myanmar
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Sodexo Group
Presentation
2017
Sodexo at a glance
Fiscal 2016
€20.2bn World leader in
Quality of Life 425,000
in consolidated employees
revenues Services
The world’s
80 75 million 19 th
countries consumers largest employer
served daily
#1 French-based employer
worldwide
2 January 2017 - Sodexo Group Presentation
Summary 1. Our Quality of Life Services 2. What does Quality of Life mean for Sodexo? 3. Fiscal 2016 key figures 4. Fundamentals and strategy 5. Corporate Responsibility 6. Steps in our growth 7. Major awards
Our Quality of Life Services
A world of opportunities
On-site
Services
Benefits & Rewards
Services
Personal & Home
Services
A unique offering
Improving Quality of Life through 3 activities
On-site Benefits & Rewards Personal & Home
Services Services Services
5 January 2017 - Sodexo Group Presentation
On-site
A unique offering Services
9 client segments
Corporate Services
Through more than
Health Care
100 professions, Sodexo offers
Seniors
a full array of services to clients
including reception, Energy & Resources
foodservices, cleaning Schools
and technical maintenance Universities
Justice services
Defense, Government & Agencies
Sports and Leisure
6 January 2017 - Sodexo Group Presentation
Benefits & Rewards
A unique offering Services
Benefits and Rewards Services
activity proposes services such 5 service categories
as the meal & food Pass, gift
Employee Benefits
Pass, culture Pass, sport Pass,
Incentive and Recognition programs
childcare Pass, mobility Pass
in addition to incentive Expense Management
and recognition programs. Public Benefits
These services open doors Consumer Gifting
to healthier lifestyles, a more
satisfying work-life balance,
as well as greater personal
development and professional
recognition
7 January 2017 - Sodexo Group Presentation
Personal & Home
A unique offering Services
3 service categories
Childcare
Childcare centers for local authorities
and companies
Improving Home care
individual Quality of Life Companionship, housekeeping, transportation,
meal preparation and phone assistance
Concierge services
Restaurant and vacation reservations, ticketing,
in-home services and dry cleaning
8 January 2017 - Sodexo Group PresentationWhat does Quality of Life mean for Sodexo?
Why do we focus on Quality of Life?
By improving we improve
the QUALITY OF LIFE the PERFORMANCE
of those we serve of people and organizations
10 January 2017 - Sodexo Group PresentationWhat is Quality of Life for Sodexo?
Through extensive research and 50 years experience with clients and consumers,
Sodexo has identified 6 aspects of Quality of Life on which our services have a direct impact
11 January 2017 - Sodexo Group PresentationSodexo services directly impact
SOCIAL All factors that strengthen bonds among individuals
INTERACTION and facilitate access to culture and entertainment
Services such as:
Culture Pass - Gift cards - Foodservices - event catering - space design - Leisure Pass - Senior care services -
Mailroom management for army sites - Family reception areas - Gift box
Example:
Sodexo Culture Passes allow employers to provide access to activities such as art exhibitions, concerts and cinema
to employees who couldn't necessarily afford it.
This service both opens up culture to employees while boosting morale and engagement at work.
12 January 2017 - Sodexo Group PresentationSodexo services directly impact
EASE & All factors that impact an individual’s ability to carry out
EFFICIENCY activities with ease, efficiency and minimal interruptions
Services such as:
Information/helpdesk - Switchboard operation - Childcare Pass - Reception - Courier services - Postal/mailroom -
Reprographics - Conference-room - Conference center - Mobility Pass - People transportation - Shuttle services -
Call center - Patient transportation - Car fleet management - Company stores - Fitness centers - Concierge - Vending
services - Laundry - Senior care services - Childcare services - Expense management home Pass - Working clothes Pass
Example:
Sodexo’s Concierge Program, available in Corporate and Healthcare industries, can facilitate the lives of both
corporate employees and medical staff - resulting in higher employee engagement and productivity and an improved
work-life balance.
13 January 2017 - Sodexo Group PresentationSodexo services directly impact
PHYSICAL All factors that contribute to the comfort of individuals
ENVIRONMENT and make them feel safe
Services such as:
Equipment and infrastructure services - Heating - Ventilation - Air conditioning - Mechanical & electrical - Low currents -
Plumbing - Building control - Disinfecting - Fire protection - Building fabric maintenance - Roads and grounds
maintenance - Sterilization - General refurbishment - Clinical equipment maintenance - Construction management -
Interior plants - Light maintenance - Waste management - Pest control - Fire protection - Environment - Bio-cleaning -
Specialist cleaning - Snow removal - de-icing - Security - Landscaping - Eco Pass
Example:
Sodexo’s Bio-cleaning and Sterilization Services in healthcare facilities create the safest possible environment
for patients by eradicating dangerous organisms that can lead to the spread of hospital-acquired infections.
14 January 2017 - Sodexo Group PresentationSodexo services directly impact
PERSONAL Everything that allows an individual
GROWTH to learn and make progress
Services such as:
Training voucher system - Prisoners training - Restorative justice initiative
Example:
Sodexo’s Training Voucher system provides employees of small and medium-sized enterprises access to training
in subjects as diverse as foreign languages, technical skills or computers. This program allows firms to purchase
vouchers for their employees at half the cost of continuing education tuition fees.
15 January 2017 - Sodexo Group PresentationSodexo services directly impact
All factors that contribute to
RECOGNITION
an individual feeling truly valued
Services such as:
Gift Pass - Employee benefits platform - Incentive programs
Example:
Sodexo’s extensive experience in Recognition systems allows us to customize reward solutions for different company
cultures as well as a multi-generational workforce.
16 January 2017 - Sodexo Group PresentationSodexo services directly impact
HEALTH & Promoting a healthy lifestyle through
WELL-BEING a well-balanced diet and exercise
Services such as:
Foodservices / balance meals menus - Cafeteria - Breakfast service - Health Pass - Eco Pass - Nutritional advice -
Food Pass - Lunch trays - Coffee services - Supermarkets - Trolley services - Lunch boxes night catering - Nutritional
coaching - Gym services - Food procurement - Hospitality dining - Meal Pass - Vending machines - Food & meal Pass -
Convenience stores - Food shops
Example:
Sodexo’s foodservice offers in schools, hospitals, workplaces and senior living environments include choices that
encourage well-balanced diets and healthy living. Sodexo’s Mindful program in the US, for example, provides meal
options that combine nutritional value with tasty choices in these different environments.
17 January 2017 - Sodexo Group PresentationFinancial performance and key figures FY2016
Financial performance
Revenues by activity and client segment
30.5% Corporate services
21.7% Education
19.2% Health Care
7.4% Remote Sites
On-site
Services 5.8% Seniors
€ 20.2 bn › 96% 4.5% Sports & Leisure
Consolidated of revenues
revenues 3.6% Defense
3.3% Justice Services
Benefits
& Rewards
Services € 16.3 billion
in issue volume
› 4%
of revenues
19 January 2017 - Sodexo Group PresentationFinancial performance
Revenues by region
NORTH AMERICA
41% EUROPE including UK & Ireland
43%
€ 20.2 bn
Consolidated
revenues 16%
AFRICA - ASIA – AUSTRALIA
LATAM & MIDDLE EAST
20 January 2017 - Sodexo Group PresentationKey Figures
88% 68% 12.5
of employees rate hours of training
Employee
Sodexo as the best per employee trained
Engagement rate
employer in its sector on average
42% 92.4% 38%
of purchasing spend 34%
of women with suppliers that of women target for reducing
on the Board have signed on the Executive CO2 emissions
of Directors Sodexo’s Supplier Committee by 2020
Code of Conduct
* 2016 employee engagement survey sent to 371,761 Sodexo employees
21 January 2017 - Sodexo Group Presentation to which 211,501 respondedFundamentals & Strategy
Fundamental principles underlying operations
How we do business
Sodexo is a community of clients, consumers, employees and shareholders
To meet their needs,
we have decided to focus on
ORGANIC GROWTH
OF REVENUES AND PROFITS
23 January 2017 - Sodexo Group PresentationThe fundamental principles of our development (1)
OUR MISSION FOCUS
Sodexo’s mission reflects the conception of service that inspired Pierre Bellon in
founding the company: improve the Quality of Life of Sodexo employees and all Since Sodexo’s inception,
whom we serve, and contribute to the economic, social and environmental our mission, our values and
development of the communities, regions and countries in which we operate. our ethical principles have guided
the work of all employees.
OUR CONCEPT OF A COMPANY
OUR VALUES
Sodexo is the community of its consumers, clients, employees and shareholders.
Service spirit
To meet their expectations, we have placed a priority on organic growth in
revenues and results. Team spirit
Spirit of progress
A CULTURE FOCUSED ON THE CONSUMER AND CLIENT
Our strategy is simple: OUR ETHICAL PRINCIPLES
› retain existing clients; Loyalty
› find new clients through: Respect for people
• client segmentation and subsegmentation, and equal opportunity
• geographic development; Transparency
› expand our range of Quality of Life Services. Business integrity
24 January 2017 - Sodexo Group PresentationThe fundamental principles of our development (2)
DEVELOPING OUR HUMAN RESOURCES
Our people have been KEY TO OUR DEVELOPMENT
in the past but will be even more so in the future. Sodexo’s
continued growth is the result of their engagement,
professionalism and work.
As one of the world’s largest employers and a company of
“people at the service of other people,” we are committed
to being an employer of choice by providing jobs for our
people, training and opportunities for internal promotion to
help them move up the career ladder.
25 January 2017 - Sodexo Group PresentationFundamental principles underlying operations
A client and consumer focused culture allows us to:
› Retain clients and satisfy consumers
› Win new clients
› Broaden our services offering
CLIENT
RETENTION MORE THAN
RATE
100
93.1% SERVICES
26 January 2017 - Sodexo Group PresentationFundamental principles underlying operations
Our strategic positioning
Sodexo is the global leader in Quality of Life services
Choosing to become global
Today, Sodexo is present in 80 countries
and is the leader in emerging countries
Sodexo is and will remain an independent company
INDEPENDENCE ENABLES TO:
Focus on a consistent strategy
over time
Maintain management continuity
Ensure our longevity
27 January 2017 - Sodexo Group PresentationFundamental & strategy
Our Ambition 2025
‘ALWAYS CHOSEN AND REWARDED
FOR MAKING EVERYDAY A BETTER DAY’
In a world of accelerating change,
our diverse and service-oriented people will create
environments where human interactions thrive.
Agility and simplicity will drive our ways of working.
We will collaborate to innovate and bring the best of Sodexo anywhere in the world.
We will empower our people to progress.
We will foster a strong performance culture.
We will be client and consumer centric.
Our unique offers, enriched by continuous research on quality of life, will make our As a result our brand will be
synonymous with
consumers’ lives more fulfilling. Clients will seek us out because they recognize Improving Quality of Life
that these human environments measurably contribute to their success.
and we will be fairly
Local communities will benefit from our responsible and inclusive growth. rewarded
for the value we create
28 January 2017 - Sodexo Group PresentationCorporate Responsibility 1 MISSION 3 Roles 3 Impacts 9 COMMITMENTS
Corporate Responsibility
Better Tomorrow 2025
our corporate responsibility
roadmap to support
As the leader in Quality of Quality of Life
Life services, Corporate
Responsibility lies at the
core of everything we do. Our roadmap was developed
in alignment with the
Sustainable Development goals of the
United Nations
30 January 2017 - Sodexo Group PresentationOur Corporate Responsibility roadmap
Better Tomorrow 2025
As the world’s 19th largest employer,
3 OUR ROLE AS
AN EMPLOYER
employing over 425,000 people that come
from diverse backgrounds, we are responsible
for our people’s personal well-being and
development, as well as the communities
where they work and live.
R As a service provider to clients in three
business activities and multiple global market
O OUR ROLE AS
A SERVICE PROVIDER
segments with over 75 million consumers
served each day, we have a duty to
understand and provide for their unique
L needs, as well as their long-term aspirations.
As a corporate citizen, operating in over
E OUR ROLE AS
80 countries, and with a history of over 50 years,
we have responsibility for conducting a business
A CORPORATE CITIZEN that brings positive impact to the world, drives
S progress and respects the resources on which
our future depends.
31 January 2017 - Sodexo Group PresentationOur Corporate Responsibility roadmap
Better Tomorrow 2025
3 IMPACTS
OUR IMPACT ON OUR IMPACT ON OUR IMPACT ON THE
INDIVIDUALS COMMUNITIES ENVIRONMENT
32 January 2017 - Sodexo Group PresentationOur Corporate Responsibility roadmap
Better Tomorrow 2025
3 IMPACTS
3
R
O 9
L COMMITMENTS
E
S
33 January 2017 - Sodexo Group PresentationOur Corporate Responsibility roadmap
Better Tomorrow 2025
9
COMMITMENTS
INDIVIDUALS COMMUNITIES THE ENVIRONMENT
AS EMPLOYER
Ensure a diverse workforce and Foster a culture of environmental
Improve the Quality of Life of our
inclusive culture that reflects and responsibility within our
employees
enriches communities we serve workforce and workspaces
AS SERVICE
PROVIDER
Provide and encourage our Promote local development, fair, Source responsibly and provide
consumers to access healthy inclusive and sustainable management services that
lifestyle choices business practices reduce carbon emissions
AS CORPORATE
CITIZEN
Drive diversity and inclusion as a Champion sustainable resource
Fight hunger and malnutrition
catalyst for societal change usage
34 January 2017 - Sodexo Group PresentationSteps in our growth
Steps in our growth
Initial multiservices offer Listed on Paris
for the CNES in Guiana stock exchange
1967 1983
1966 1971 - 1978 1985 - 1993
Pierre Bellon First International
creates Sodexho international
in Marseilles development
presence
Pierre Bellon founds Sodexho establishes
International expansion starts operations in North and
Sodexho, a company
with Belgium, Italy and Spain, South America, Japan,
specializing in providing Russia and South
Foodservices to CNES, in French Guiana, with developments in Africa Africa, and reinforces
institutions, businesses, awards Sodexho a contract and the Middle East. A new its presence in
schools and hospitals, in the “multiservices” market, business (Service Vouchers) Continental Europe.
in Marseilles (France). signaling its entry into the is launched in Belgium.
remote site management
business.
36 January 2017 - Sodexo Group PresentationSteps in our growth
The Service Vouchers and Cards
business expands into Brazil with Creation
the acquisition of Cardàpio. of Sodexho Marriott Services
1996 in the U.S.
1995 1997 1998
Acquisitions Sodexho becomes The merger of the Foodservice
of Gardner Sodexho Alliance operations of Marriott International
Merchant
and Partena The holding company and Sodexho
changes its name to and the formation in the U.S.
Acquisitions of Gardner Sodexho Alliance. of Sodexho Marriott Services,
Merchant in the United 48.4% owned by Sodexho,
Kingdom and Partena which becomes North American
in Sweden, the then market and global leader
leaders in Foodservices in Food and Facilities
in their respective Management services. Sodexho
countries. Marriott Services will become
Sodexho, Inc., a wholly-owned
subsidiary of the Group, in 2001.
37 January 2017 - Sodexo Group PresentationSteps in our growth
Sodexho becomes the Jean-Michel Dhenain and Michel Landel
world Remote Sites no. 1 are appointed Chief Operating Officers
2000
2001 2003 2004
Albert George named The succession plan for
Chief Operating Officer Pierre Bellon is put in place
of Sodexho. Sodexho Sogerès (France)
becomes the world In September, the Board of
leader in remotes sites and Wood Dining Services
(U.S.) become part of the Group Directors announces that effective
management.
September 1, 2005, the roles of
Chairman of the Board and Chief
Executive Officer will be separated.
38 January 2017 - Sodexo Group PresentationSteps in our growth
Sodexho Alliance
becomes Sodexo and makes
several acquisitions
2005 2006 2007 2008
Michel Landel becomes 40 years after the company’s Sodexho Alliance becomes
Chief Executive Officer creation, CEO Michel Landel Sodexo. Corporate headquarters is
of Sodexho Alliance, launches a new challenge for transferred to Issy-les-Moulineaux.
the Group:
succeeding Pierre Bellon, Acquisition of VR’s Service
who retains his role as “Become the global expert Vouchers and Cards business
Chairman of the Board of in Quality of Life services.” making Sodexo the co-leader
Directors. of this market in Brazil, the world’s
Reinforcement of Service largest.
Vouchers and Cards through Sodexo makes several further
several acquisitions. acquisitions in several markets,
including Zehnacker, which doubles
Sodexo’s size in Germany, making
it no. 1 in the country’s Health Care
market.
39 January 2017 - Sodexo Group PresentationSteps in our growth
Sodexo presents
its new strategic positioning
2009
Sodexo presents its 10 years strategic positioning, Acquisition of Radhakrishna Hospitality Services
the new name of its activities Group (RKHS), the leading provider
(Food and Facilities Management Services of On-site Services in India, tripling Sodexo’s size
becomes On-site Services Solutions in this market with vast potential.
and Service Vouchers and Cards becomes
Motivation Solutions) and launches a third
activity: Personal and Home Services.
In North America, following the acquisition
of Circles, a concierge services business.
The acquisition of Comfort Keepers, specialized
in non-medical services for seniors, contributes
to the development of the Group’s third activity:
Personal and Home Services.
40 January 2017 - Sodexo Group PresentationSteps in our growth
Since 26 January 2016,
Sophie Bellon is Chairwoman
of the Board of Directors.
Sodexo is N°1 She succeeds her father,
in the 'BRIC' countries: Pierre Bellon, who is now
Brazil, Russia, India, China Chairman Emeritus.
2011 2012 - 2013 2016
Sodexo becomes N°1 in On-site Sodexo continues to Michel Landel presents Sodexo’s new
Services in Brazil following strengthen its multi- strategic plan called AMBITION 2025.
the acquisition of technical services
Puras do Brasil. expertise with the
deployment of a global
The acquisition of Lenôtre, technical expertise OUR BRAND WILL BE SYNONYMOUS WITH
one of the greatest names platform and through IMPROVING QUALITY OF LIFE
in French cuisine, strengthens targeted acquisitions: AND WE WILL BE FAIRLY
Sodexo’s savoir faire in luxury Roth Bros in the United REWARDED FOR THE VALUE WE CREATE
gastronomy in Paris and worldwide. States, MacLellan
in India, and Atkins
in the UK.
41 January 2017 - Sodexo Group PresentationMajor awards
Major awards
In 2016, for the 5th year in a row, Sodexo is among the Fortune World’s Most Admired
Companies, ranked 4th in its industry (Diversified Outsourcing Services)
Sodexo ranked in the DiversityInc Top 10 for the eighth consecutive year
In 2016, for the 12th straight year, Sodexo was named “Global Sustainability Industry
Leader” for its industry sector in the Dow Jones Sustainability Index (DJSI).
Sodexo was included in the 2016 Sustainability Yearbook published
by RobecoSAM as the Sector Leader and the only Gold Class.
43 January 2017 - Sodexo Group PresentationYou can also read
