SOMETHING NIEUW HAL'S NEWEST SHIP MAKES WAVES - WEDDINGS & INCENTIVES - TravelPress
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travelcourier.ca ® February 14, 2019 SOMETHING NIEUW HAL’S NEWEST SHIP MAKES WAVES + WEDDINGS & INCENTIVES 0214PG01.indd 1 2/11/2019 11:40:30 AM
Discover Business on our new 787 Dreamliner at low fares. Earn commission when you book Business on these non-stop domestic flights. Flight Route Frequency Departure Start dates WS 0655 Toronto - Calgary Daily 9:00 a.m. February 20, 2019 WS 0670 Calgary - Toronto Daily 1:30 p.m. February 20, 2019 WS 0662 Calgary - Toronto Daily 10:00 a.m. April 8, 2019 WS 0669 Toronto - Calgary Daily 7:00 p.m. April 8, 2019 Schedule subject to change. Commission rates vary based on your corporate or Business Travel Program agreement. Commission is only paid to Canadian and U.S. agencies that are registered with IATA/ARC/TIDS, excluding online travel agencies. Standard commission rules apply, please see www.westjettravelagents.com for more information. 0214PG02.indd 18 2/11/2019 11:26:51 AM
17 contents February 14, 2019 12 COVER STORY Holland America Line is making waves Features 11 cruise Clear sailing ahead 17 romance, weddings & honeymoons Love is definitely in the air 21 niche travel Teeing it up is a perfect niche 22 western canada What’s new in the West Departments 16 air Take off with new schedules, 12 special fares 20 rooms Checking in with hotels and resorts COVER STORY 23 incentives Lots on offer from suppliers this week 11 Cover photo courtesy of HAL february 14, 2019 | travelcourier.ca 3 0214PG03.indd 3 2019-02-11 3:45:27 PM
the lede tourism ireland DELIVERING THE bob mowat RIGHT MESSAGE TO A great global team. A wealth THE RIGHT PEOPLE AT THE RIGHT TIME of air access that continues to increase. Consistent and 0ngoing investment in its That’s the bullet-point explanation that Tourism Ireland’s CEO, Niall Gibbons tourism products and pro- offers when you ask him why Ireland had such a great year in 2018. Oh, and he’ll also tell you that Ireland has just launched its first new marketing grams. And the solid long- campaign in seven years called Fill Your Heart With Ireland – https://www.youtube. term relationship that it has com/watch?v=1dAkMZjxv9A. Gibbons told Travel Courier that the huge increase in air access to Ireland “has built with the travel trade really changed the dynamic of the [Canadian] market for us and what’s really encour- around the world. aging is that the feedback from the industry at home is that you can really see and continued on page 6 TRAVEL Vol.54 No.5 www.travelcourier.ca COURIER ® BaxterMedia$" #axter.edia$" CdnTravelPress Baxter.FEJB$" BAXTERMEDIA FOUNDER EDITOR-IN-CHIEF PRESIDENT EXECUTIVE V.P. OPERATIONS W.H. Baxter, 1919-2004 Edith Baxter, ebaxter@baxter.net David McClung, dmcclung@baxter.net Wendy McClung, wmcclung@baxter.net Bob Mowat, Executive Editor bobmowat@baxter.net SALES & MARKETING: Florida – North: Gillian Harper GHTourismSolutions@gmail.com Greg D. Coates, Assistant Editor gcoates@baxter.net Earl Lince, Director of International Marketing elince@baxter.net Hawai‘i: Laurie Doerschlen MdLinks@aol.com Mike Dunbar, Quebec Editor mdunbar@total.net Rodney Tugwell, Sales Manager rtugwell@baxter.net Central & South America: Lillian Martinez twtrm@earthlink.net Ted Davis, Western Editor teddavis@baxter.net Mitchell McClung, Account Executive mmcclung@baxter.net Mexico: Paloma Martínez paloma@advmediagroup.com Ian Stalker, Senior Writer istalker@baxter.net Daniel McDonald, Classifieds dmcdonald@baxter.net Ann Ruppenstein, Assistant Editor aruppenstein@baxter.net PRODUCTION: Western Canada: Terry Ohman ohman@baxter.net Johnny Koo, Art Director johnkoo@baxter.net Emily McClung, Audience/Product Development Manager Alberta: Greg Ohman greg.ohman@baxter.net Wayne Labourn, Production Manager wlabourn@baxter.net emcclung@baxter.net Quebec & Atlantic Canada: Rodney Tugwell rtugwell@baxter.net Sharron Taylor, Adv. Material Coordinator staylor@baxter.net Ashley Rochefort, Marketing & Special Projects Manager USA: Earl Lince elince@baxter.net Dragana Lekovic-Lucic, Senior Design Manager arochefort@baxter.net Florida – South: Dino Torres t_dino@bellsouth.net Wayne McDonald, Production Artist Dee Ristic, Circulation dristic@baxter.net TRAVEL COURIER is published weekly by Baxter Media at 310 Dupont St., Toronto, Ont., Canada M5R 1V9 Tel.: 416-968-7252, We acknowledge the support of Fax: 416-968-2377. Single price per copy $2.00 (plus applicable taxes). Subscription Rates: Canada - $60 per year(plus applicable the Government of Canada taxes). HST #R120906425): Foreign - $110 US per year. ISSN 1182-9699. Canadian Publications Mail Product Sales Agreement No. 40063078. Return undeliverable Canadian addresses to: Circulation Department, 310 Dupont Street, Toronto, Ontario, M5R 1V9 e-mail: circ@baxter.net. PRINTED IN CANADA Copyright 2018. 4 travelcourier.ca | february 14, 2019 0214PG04-06-07.indd 4 2019-02-11 3:51:08 PM
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NEWS continued from page 4 hear many more Canadians around the AUSSIE SPECIALIST wildlife and secluded beaches. [country] which is great.” AMBASSADOR NAMED Ramage’s presentation was In 2019, new services include Aer praised by Paul Larcher (pictured Lingus from Montreal; WestJet from Marsha Ramage is going back to the land with Ramage) of Tourism Australia’s Calgary; Norwegian from Hamilton; and that inspired her love for travel. Toronto office, who said her “know- Air Canada from Toronto to Shannon. The Wasaga Beach, Ont., Carlson ledge and her passion really came As for travel agents, Gibbons said that Wagonlit travel agent is returning to across well. We just felt she would “they’ve been terrific,” observing that Australia, a country she learned to love, be a really good ambassador for sell- Tourism Ireland has “never stepped back while touring it as a backpacker years ing Australia.” from the travel trade.” ago, and which inspired her to enrol Jane Whitehead, Tourism Australia’s “You know, we’ve seen other tourist in a travel school. vice-president for boards do it, but I think [agents have] Ramage was the the Americas, said been really, really good supporters,” winner of Tourism the competition Tourism Ireland’s CEO said. Australia’s Aussie was a great success Tourism Ireland will be conducting Specialist (Canada) with a large increase two trade missions in Canada – one of Ambassador in travel advisors which was completed in early February, Program contest becoming qualified the second set for September – as well – which saw video Aussie Specialists. as bringing members of the Canadian submissions from “By becom- travel trade over for Ireland’s annual entrants – and ing a member travel trade event in April. which will see her of the Aussie Dana Welch, manager Canada, noted and other winners from other parts of Specialist Program, advisors gain that Tourism Ireland is also running a the world go on a March VIP fam trip. access to bespoke training modules webinar program that provides “an oppor- Ramage says it will be impossible not and sales resources, travel offers from tunity for agents to engage with us.” to enjoy her upcoming trip. Australian operators, invitations to Welch also pointed to Tourism “There’s nothing like Australia,” attend exclusive Australia events, and Ireland’s specialist program for agents, she says, echoing Tourism Australia’s regular product updates and training telling TC, “I think [agents are] quite well brand message. webinars,” said Whitehead. informed on Ireland, but if they have any The itinerary will take her to Victoria, Marsha’s video can be seen here: questions; if there’s any way we can be Tasmania and South Australia where https://www.dropbox.com/s/3cvqs0mw providing any additional information, her visit will include The Barossa, the pwd5ojv/Aussie%20Ambassador%20 we’d be very happy to do that.” heart of Australia’s wine country, and Revised.mp4?dl=0. Education and training has become Kangaroo Island known for its abundant →w ww.aussiespecialist.com increasingly important, Gibbons says, “because there is so much new news in Ireland.” As an example, he pointed to TICO’S NEW AWARENESS CAMPAIGN UNDERWAY the hotel scene, observing that “between now and 2022, Dublin will see about a The Travel Industry Council of social media posts and banner ads 35% [increase] in the number of rooms. Ontario’s (TICO) new Consumer on various websites targeting speci- Belfast will see a 50% [increase] by the Awareness campaign is in full swing, fic demographics, based on their end of 2019.” informing consumers about Ontario’s travel behaviours. Alison Metcalfe, VP North America & regulated travel industry. In addition, video ads are running Australia for Tourism Ireland observed, The campaign, which was launched in the Toronto PATH system and at “I think the team will certainly be – in December, incorporates a fresh, new Dundas Square in Toronto. through the education program we approach that is entirely digital based. The star of the campaign is the have here – making sure that we are “TICO chose to focus on the digital Asterisk, which flags the message educating with all of our facilities about space for this campaign because the that TICO-registered travel agencies the new areas and lesser-known areas Internet is a high-traffic area for and websites can provide the neces- which are featured in the campaign, so researching travel destinations and find- sary details needed for travelling. The that they can then help us drive and sell ing information,” says Richard Smart, intent is to make sure that all travellers tourism packages into some of the new president and CEO for TICO. “More and understand that they must book with a areas.” more consumers are researching trips TICO-registered travel agency to benefit Tourism Ireland has also made huge and vacations online.” from Ontario’s strict consumer protec- inroads on the Web and in social media TICO’s campaign features videos tion laws. channels. tc that are now showing on YouTube, 6 travelcourier.ca | february 14, 2019 0214PG04-06-07.indd 6 2019-02-12 12:31:00 PM
NEWS click here for digital extras ‘LET’S TALK’ SANDALS WEBINARS CONTINUE Feb. 15 – Sandals Negril, 1:30 p.m. – 2 p.m. EST. Discover the laid-back elegance of this resort set on the longest and best Sandals Resorts’ February schedule of webinars continue. stretch of Negril’s Seven Mile Beach with a member of the According to officials, the fast-paced, succinct online ses- management team. sions are only 30 minutes long, but include a wealth of useful Feb. 22 – Sandals Grenada, 1:30 p.m. – 2 p.m. EST. Experi- information including Canadian-specific booking incentives, ence the world’s most innovative all-inclusive resort with a sales and marketing strategies for agents to grow their business member of the management team and discover why Sandals and product updates. Grenada is the Sandals of tomorrow, today. Just by registering, agents also receive a recorded version To register, agents can send an email – that includes their that they can play back at their leisure. IATA number – to webinars@uvisandals.ca to receive further The upcoming schedule is as follows: details and log – in instructions. HALIFAX STANFIELD infrastructure investments to accommo- CARNIVAL’S MARDI REACHES NEW HEIGHTS date our growing service offerings.” GRAS OPENS FOR SALE In 2018, the biggest percentage area of Halifax Stanfield continued to experi- growth was seen in the international sec- Carnival Cruise Line’s Mardi Gras is now ence steady growth in 2018, achieving tor, primarily as a result of new services to open for sale of its inaugural schedule a new record of 4,316,079 passengers London and Paris, and additional capacity for 2020. served – an increase of 5.7% over 2017. to Glasgow, Reykjavik and Frankfurt. Mardi Gras will offer a diverse sched- “We’re really pleased to see more Last year, Halifax Stanfield was ule with six- to 15-day sailings visiting top and more passengers choosing to use served by 18 scheduled and charter pas- destinations throughout Europe and the Halifax Stanfield as their destination, senger airlines flying to 43 destinations. Caribbean beginning in summer 2020. point of departure or preferred transfer The airport served an average of 170 Guests can choose from more than airport” said Joyce Carter, president flights each day to various points within 20 different stateroom categories and & CEO, Halifax International Airport Canada, the United States, Europe, multiple levels of spacious and lux- Authority. “We believe this achievement Mexico, and the Caribbean. urious suites, more than on any other is in part due to our ongoing focus with Halifax Stanfield has been stead- Carnival ship. airline, government and tourism part- ily growing over the last five years, Mardi Gras will kick off its seven-day ners to provide the right connections with passenger volume increasing Caribbean program from the Space Coast for travellers to get to and from their by 17.8%, which equates to an addi- Oct. 24, 2020, offering two different destination of choice and making smart tional 650,000 passengers. three-port, seven-day itineraries. →w ww.Carnival.com february 14, 2019 | travelcourier.ca 7 0214PG04-06-07.indd 7 2019-02-11 4:55:43 PM
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Like a wedding, a honeymoon at Sandals® is a once-in-a-lifetime experience. New Over-the-Water Suites with “sea-through” glass floor panels, overwater hammocks and infinity-edge plunge pool are the first of their kind in the Caribbean. Beachfront Two-story Butler Suite with Tranquility Soaking Tubs™ for two on coral stone patios, and beachfront Rondovals and Millionaire Suites with private plunge pools, are the ultimate indulgence. Best of all, everything’s included. Every land and water sport under the sun. Mouthwatering 5-Star Global Gourmet™ dining at up to 16 restaurants per resort. Limitless pours of premium spirits and Robert Mondavi Twin Oaks® wines. Even tips, taxes, and Sandals transfers*. It’s the ultimate Luxury Included® Honeymoon, and it’s only at Sandals. WEDDING & HONEYMOON * SANDALS FREE* WEDDING WITH A THREE-NIGHT STAY OR MORE! INVITE FAMILY & FRIENDS AND BOOK MORE ROOMS TO GET MORE PERKS FROM A FREE HONEYMOON WITH A HONEYMOON SUITE* TO A LOBSTER DINNER RECEPTION* SANDALS.COM / WEDDINGS • 1-877-SANDALS VOTE D WORLD’S BEST @ sandalsresortsweddings AT T H E W O R L D 23 TYREAV ARS IN A ROW E L AWA R D S JAMAICA • ANTIGUA • SAINT LUCIA • BAHAMAS • GRENADA • BARBADOS *Visit www.sandals.com/disclaimers/travelcourier021419 or call 1-877-SANDALS for important terms and conditions. 0214PG08-09.indd 11 2/11/2019 11:29:21 AM
E OF TOURING click here for digital extras R MO U YO H AT Group Escorted Vacations W T in New Zealand with APT W A N (no more than 20 guests), private Aussie High Country Touring between Melbourne and Sydney; ex- panded range of small GOWAY LAUNCHES group day tours in both NEWEST Australia and New Zealand. DOWNUNDER And, for the month BROCHURE of February, Goway has some incentives to sell Goway has launched its Downunder. Agents who newest brochure – the 2019/20 Downunder brochure, high- lighted with more than 450 travel ideas for travel to Australia, New Zealand, the islands of the South Pacific, and Papua book a travel idea featured New Guinea. in the brochure will receive With something for double Goway Rewards, everyone, the brochure paid directly on to their features everything Goway Rewards card. This from exclusive private is for all new bookings touring, to small ship from Jan. 26 to March 31. and ocean liner cruises, →w ww.goway.com family-themed vacations and working holidays for Content comes alive with the new adventurous youth, right UNCRUISE TO OFFER SUMMER TravelCourier.ca through a rich up to Luxury VIP Travel. New travel ideas for HAWAII SAILINGS media experience. One issue of 2019 include: InterCon- tinental Hayman Island UnCruise Adventures Travel Courier every month will be Resort and Daydream has announced its first Island in the Whit-sundays foray into summer island digital only and available at both reopening after multi- cruising in Hawaii with million dollar refurbish- six departures in July TravelCourier.ca. ments; a new great Aus- and August. tralian Rail Journey – The The week-long small Great Southern, an all- ship cruises sail round- inclusive rail journey in- trip Moloka’i and explore cluding meals, open bar Lana’i, the Big Island of ® and Off Train excursions Hawaii, and sea turtle from Adelaide to Brisbane rich waters off West Maui. (and vice versa); unique Cruises start at DIGITAL Pure Pod Accommodation US$5,195 per person, based in New Zealand; new Small on double occupancy. 10 travelcourier.ca | february 14, 2019 0214PG10.indd 10 2019-02-11 2:46:43 PM
CRUISE experience the Mediterranean during the quiet season. During its maiden season, Jupiter will sail itineraries throughout the Mediterranean and then Scandinavia. The ship will officially be named in Oslo, Norway, on June 6 by its ceremon- VIKING WELCOMES ial godmother, Sissel Kyrkjebø, the JUPITER TO ITS FLEET acclaimed Norwegian soprano. “It is always a proud moment Viking has taken delivery of Viking when we are able to welcome a Jupiter, the company’s sixth ocean ship. new ship to our fleet,” said Torstein Hagen, that can host 930 guests. The delivery ceremony took place chairman of Viking. “Viking Jupiter is our With Viking, every cruise fare Feb. 7 when the ship was presented sixth ocean vessel in just four years – a includes an outside stateroom, a com- at Fincantieri’s shipyard in Ancona, clear sign of the positive response to our plimentary shore excursion in each Italy. On Feb. 16, Viking Jupiter will approach to ocean cruising. We are differ- port of call, all on board meals, and all be the first in Viking’s fleet to sail the ent because we focus on the destination, port charges and government taxes. Journey to Antiquities itinerary, a new and that resonates with our guests.” Guests also enjoy many compliment- itinerary sailing between Athens and Viking’s ocean ships have a gross ton- ary amenities as part of their fare. Rome offering guests the chance to nage of 47,800 tons, with 465 staterooms →w ww.vikingcruises.com Our butlers assume the role of butler 100% of the time and are trained to the same standard of excellence as required by BUCKINGHAM PALACE. Our cruises garner an astounding 4.9/5 AVERAGE CUSTOMER RATING on Feefo, an independent review platform. To learn more about the Treat your clients to an unparalleled travel experience that can only be found “#1 RIVER CRUISE LINE” on the world’s best and most awarded luxury river cruise line. Plus, they can visit Uniworld.com TICO Reg. save 10–30% on select 2019 cruises with Our Best Offer. #50018458 or call 1-800-653-4367. february 14, 2019 | travelcourier.ca 11
TAKE A CLOSER LOO AMERICA LINE’S NI Story and photos ANN RUPPENSTEIN p icture this: Oprah in partnership with the leading centre for the performing Winfrey is donning arts; Billboard Onboard: chart-topping hits covered by pajamas and handing two pianists based on audience requests; B.B. King’s Blues out shots of tequila, as Club, an eight-piece band performing music inspired by passengers taking part the scene in Memphis, and Rolling Stone Rock Room, in Holland America a new classic rock show developed in partnership with Line’s Girls’ Getaway Rolling Stone, featuring five musicians playing iconic hits cruise go wild with by famous rock stars. excitement at the sight “Music Walk has changed the entire dynamics of how of the popular talk the ship works for us. We’re essentially treating it like show host, film star we have five entertainment venues,” says Bill Prince, and founder of O, The vice president of entertainment & enrichment, noting Oprah Magazine. Rolling Stone Rock Room is now also available on the While the prom- Koningsdam, the first ship in the Pinnacle Class line. inent Godmother of Nieuw Statendam, who officially “Music Walk has become more of an overall concept. It’s a named the ship earlier this month, likely won’t be cruising collection of clubs now, and various combinations of these along with clients on upcoming trips, rest assured they clubs will start to appear on various ships. Some ships will still be entertained. Along with the Experience World may only have two of them just due to space requirements Stage, the ship’s Music Walk features four live music or logistics… These Pinnacle-Class ships, the Koningsdam venues including Lincoln Center Stage: chamber music and Nieuw Statendam have four.” 12 travelcourier.ca | february 14, 2019 0214pg12_15.indd 12 2/11/2019 2:33:32 PM
OOK AT HOLLAND IEUW STATENDAM Describing Music Walk as an enormous operation premium bathrobes and a welcome glass of sparkling wine at and undertaking with 20 super high-calibre professional dinner on embarkation day. musicians across four different venues onboard, Prince says “It’s meant to alleviate some of the pressure on the dining the team auditions the world for Lincoln Center Stage, and room and for people to have a dining space on their own for across North America for B.B. King’s Blues Club and Rolling breakfast and dinner,” says hotel director Don Habets. “You Stone Rock Room. don’t have to wait anywhere in line, you get priority at shore “The concept has been so popular and people love it so excursions, at the front desk, at check-in, you get all these much that we want to get as much of it as we can through- priorities with Club Orange. There’s a different menu, simi- out as much of the fleet as we can, so we’re working our way lar to the dining room, but we have a few daily specials.” backwards to our older ships to add these clubs over the next Club Orange can also be added-on for clients staying in couple of years,” he says. other room categories at a commissionable rate of $50 per day. The program is set to go fleetwide later this year. GO ORANGE Meanwhile, America’s Test Kitchen, formerly housed in the Culinary Arts Center, is now serving up its cooking Replacing the Culinary Arts Center, Nieuw Statendam demonstrations, videos, techniques and recipes on the has introduced the Club Orange restaurant for all guests main stage. staying in the Neptune and Pinnacle suites. In addition to “It’s a bigger success in the World Stage than it was in this private dining (including free mimosas for breakfast), the restaurant,” says Prince. “We can put 350 people in there for new program includes added perks like priority check-in, any given cooking class. Let’s face it, America’s Test Kitchen february 14, 2019 | travelcourier.ca 13 0214pg12_15.indd 13 2/11/2019 2:33:33 PM
is a TV show, so we can give you the full TV experience in the World Stage the way we couldn’t in there.” FOODIE DELIGHTS AND OTHER THINGS TO KNOW Beyond the main dining room, specialty restaurants range from Rudi’s Sel de Mer, first launched on Koningsdam as Sel de Mer, named after master chef Rudi Sodamin, a French-inspired seafood brasserie, to Canaletto, an Italian restaurant offering fresh pasta and other favourites. There’s also the pan-Asian Tamarind, which has a new al fresco dining area and Nami Sushi, a new sushi experience within Tamarind, along with the award-winning Pinnacle Grill. The Lido Market has market-style stations offering every- thing from salads to Asian dishes. There are also options to grab everything from poolside loaded hot dogs and New York-style pizza to a café serving up Dutch specialties. Another innovation is the ability to summon bar staff with the press of a button at the Lido market and pool, designed so guests don’t feel over-served by waiters inquiring about whether or not they require any beverages. The ship, the 15th in the fleet, features purpose-built state- rooms for families and solo travellers among its 1,377 guest accommodations, 40 of which are wheelchair accessible. In total, there are eight more staterooms than the sister-ship Koningsdam, and Nieuw Statendam’s 1,290-square-foot Pinnacle Suite was reconfigured to offer an open-concept design with the living room and dining area in one expansive space, complete with a dressing room and private veranda with whirlpool. Following its inaugural Caribbean season, the 2,666- guest Nieuw Statendam will head to its summer homeport of Amsterdam, the Netherlands, in May and sail a series of north- ern Europe, Baltic and Iceland cruises before making its way to the Mediterranean in September for cruises out of Civitavecchia. Visit gohal.com to access the Holland America Line Academy for training courses for travel agents, online resources, news, webinars, and FAM opportunities. www.hollandamerica.com tc Photo courtesy HAL 14 travelcourier.ca | february 14, 2019 0214pg12_15.indd 14 2/11/2019 2:33:36 PM
fun facts 1. Nieuw Statendam will visit more than 75 ports during her first year in service. 2. In its first year, Nieuw Statendam will sail 92,723 nautical miles, more than four times around the globe. 3. Artists from 150 different countries are represented in Nieuw Statendam’s artwork. 4. More than 150 bottles of red wine will be made each month at BLEND, the first purpose-built wine blending venue at sea. 5. At 975 feet in length, Nieuw Statendam is as long as 12 blue whales. 6. Two hundred pounds of pasta will be prepared at Canaletto during a seven-day cruise. 7. It would take 70,667 standard bottles of champagne to fill Nieuw Statendam’s Lido Pool. 8. On a week-long voyage, 9,331 towel animals will be created. 9. There are 1,920 works of art on board. 10. On a seven-day cruise, 4,200 cups of coffee will be served. 11. More than 9,360 songs will be performed in Rolling Stone Rock Room during the first year. 12. During a seven-day cruise, 3,000 burgers will be served at Dive-In. 13. Seventy performers will grace the stages of Music Walk during the first year. 14. Eighteen different flavours of gelato will be made on board each cruise. 15. Grand Dutch Café will serve 1,250 beers on a sev- en-day cruise. 16. New York Deli & Pizza will serve up 350 breakfast sand- wiches on a week-long cruise. 17. Nieuw Statendam is a sister-ship to Koningsdam, which was delivered in April 2016. 18. A third Pinnacle-class ship will be delivered in 2021. y february 14, 2019 | travelcourier.ca 15 0214pg12_15.indd 15 2/11/2019 2:33:42 PM
AIR click here for digital extras WESTJET INTRODUCES 2019 SUMMER SCHEDULE WestJet has released its 2019 summer schedule adding more than 40 flights to and from key business and tourism destinations service between Calgary International St. John’s (YYT) starting July 2. from Toronto, Halifax, St. John’s, Airport (YYC) and Portland International This summer, WestJet will operate Edmonton, Calgary, and Vancouver. Airport (PDX), along with twice-weekly more than 750 daily flights in peak In addition, the airline added service to Austin-Bergstrom Internation- summer to 92 destinations including Portland, Ore., and Austin, Texas to its al Airport (AUS) will begin April 29 42 in Canada, 23 in the United States, network and announced a new route and May 2, respectively. Additionally, 27 in Mexico, the Caribbean and between Edmonton and St. John’s. WestJet also announced a new three Central America, and five in Europe. As part of WestJet’s 2019 summer times weekly route between Edmon- The schedule also includes previ- schedule, the new non-stop daily ton International Airport (YEG) and ously announced service to Atlanta, Ga., and Barcelona, Spain, along with non-stop service to London (Gatwick), INTERJET, AIR CANADA LAUNCH INTERLINE AGREEMENT Paris and Dublin from Calgary on its Boeing 787-9 Dreamliners. Interjet Airlines has announced a new been to offer our business and leisure →https://www.westjet.com/flight- interline agreement with Air Canada travellers everywhere we fly, our unique schedules-new providing travellers convenient con- brand of lower prices with free checked nections between the networks of the bags on select fares, more legroom two airlines. between seats and great service. With Special fares start from $520 Now, customers have the conveni- this agreement, we can expand this (restrictions apply) for Economy Class ence of purchasing a single ticket for service to more of Canada.” and $4,620 (restrictions apply) for flights on either airline, checking →w ww.interjet.com Business Class travel roundtrip from baggage at their origination to their New York-JFK Airport or Washington, final destination, and easy connec- DC-Dulles Airport to Johannesburg, tions at the airports served by both SAA OFFERING Cape Town or Durban. Special low carriers. The agreement will cover SPECIAL INDUSTRY FARES add-on fares are also available to travel between Toronto, Montreal select destinations on SAA’s extensive and Vancouver, and Mexico City South African Airways (SAA) is offer- route network throughout Southern and Cancun. ing special travel trade fares in both and Eastern Africa to give delegates “We are very excited to start Premium Business and Economy an opportunity to travel around the the new year with this important Class to travel partners and indus- region to explore and experience the interline agreement between Interjet try colleagues planning to attend the beauty, culture and wildlife of Africa Airlines and Air Canada,” said Julio International Luxury Travel Market on pre- and post-conference tours. Gamero, Interjet’s chief commercial (ILTM) April 7-9, the World Travel For reservations and complete officer. “The growth of our business Market Africa (WTM) April 10-12, We details, attending delegates should between Canada and Mexico has Are Africa May 13-16, all being held in download the application form by exceeded expectations, and this is Cape Town, and Africa’s premier travel visiting https://bit.ly/SAA2019INDABA the next logical step to maintaining show, Indaba, hosted by South African Fares and call SAA Reservations at this success. Our commitment has Tourism, May 7-9 in Durban. 1-866-359-7227. 16 travelcourier.ca | february 14, 2019 0214PG16.indd 16 2019-02-11 2:47:29 PM
DESTINATION | ROMANCE, WEDDINGS & HONEYMOONS ICE HOTEL HAPPY TO HOST WEDDINGS The Quebec City-area Ice Hotel is inviting people to tie the knot in a “n-ice” setting. The hotel, which plans to stay open until March 16 and allow people to visit through March 25, counts among its features The Ice Chapel, which hosts weddings and has seat- ing made of ice for those attending the ceremonies. Frederic Johansen of Valcartier Parcs/Hotels/Spa says the chapel MOUNTAIN WEDDINGS offers a blend of European charm and usually hosts 20 to 25 weddings a AVAILABLE AT THE resort luxury with three restaurants, a winter, and notes that the hotel SONNENALP HOTEL IN VAIL full-service spa and solarium, and over- counts a Honeymoon Suite among sized hotel rooms. its guest units. That suite’s features Colorado’s Sonnenalp Hotel is known as Perks for the bride and groom include include a Jacuzzi. a premier wedding destination, offering a complimentary night. Interior hotel temperatures tend to an 1,100 sq. ft. venue that can accommo- The Sonnenalp team, which includes be around -5 or -6, even if the weather date up to 150 guests and boasts floor-to- an on-site wedding planner, is on hand outside is much colder. Guests are given ceiling windows. to make sure couples are totally prepared warm sleeping bags, with Johansen say- Located in the heart of Vail Village for their walk down the aisle. ing he “slept like a baby” when he stayed across from the Vail Chapel, the hotel →https://sonnenalp.com in the Ice Hotel. Johansen says the Ice Hotel is certain to provide a memorable wedding for HOTEL XCARET MEXICO OPENS ‘DREAM’ CHAPEL both the happy couple and those on hand to see it. Hotel Xcaret Mexico recently opened its their wedding ceremony. “It’s unique,” he says. “You can- exclusive on-site chapel, the new Capilla Nestled on one of the highest points not beat that. That’s the place to de Todos los Ángeles (All Angels Chapel), of the property, Hotel Xcaret Mexico’s get married.” located on the highest point of the chapel provides breathtaking views of →w ww.valcartier.com Xpiral Pyramid. the ocean and lush property grounds. The chapel serves as a spectacu- The chapel decor is characterized by lar venue for couples who choose the an altar carved out of a large boulder Mexican Caribbean as the location for continued on page 18 11 DAYS DUBAI & MALDIVES $ 6169 Airfare from Toronto with Emirates via Dubai, meet & greet, transfers, 2 nights at Arabian Courtyard Dubai incl. breakfast, 7 nights at Anantara Veli in an Overwater Bungalow incl. breakfast and dinner. Call Toll Free 800 387 8850 or visit www.goway.com *Per person, twin. Taxes included. Book by 30 Apr’19. Travel 1 May – 30 Sep’19. Subject to availability. TICO#1543989. 3284 Yonge Street, Toronto, ON. february 14, 2019 | travelcourier.ca 17 0214PG17-18.indd 17 2019-02-11 3:47:23 PM
DESTINATION | ROMANCE, WEDDINGS & HONEYMOONS Experience More of Everything continued from page 17 and benches made from natural stone ceremony with air conditioning. and wood, making it a unique, nat- Couples can choose from three ural setting for a romantic ceremony. wedding packages that range from The location offers two access points basic that includes a minister, wedding either through a set of stairs or a ramp. coordinator, makeup and hair stylist for Couples also have the option of having the bride, and wedding cake, to premium an al fresco ceremony with the sliding package that includes live music, a pri- doors to let in the warm Caribbean vate dinner and a premium bar. breeze, or having a closed-door →w ww.hotelxcaret.com E UP T SAV O 65% OFFER EXP IRES 3 .1 9 . 2 0 1 9 TRANSAT UNVEILS EXTENSIVE WEDDINGS BROCHURE EX ER US F CL IVE OF LIMITED TIME Transat has released its 2019-2020 weddings brochure, featuring 80-plus pages and including a special section with exclusive content by Weddingbells. In it, readers will find a 12-month countdown for a hassle-free destination wed- ding, ideas for adding local colour to the celebrations, pointers for snapping memor- able pictures, and key fashion and beauty tips. The brochure lists more than 230 hotels from top chains, with the specifics on what’s included in hotel and wedding packages. Couples can choose from 26 destin- ations, such as Mexico, Dominican Republic and Cuba (pictured), which are always popular, as well as Costa Rica, Haiti, Panama, Colombia, Jamaica, and more. 833.307.6925 By booking a group package with Transat, couples enjoy an array of advantages: RESORTSBYHILTON.COM • The first 30 wedding guests who book with Transat will not be required to pay a deposit until 90 days after the booking date or 60 days before departure. The Savings up to 65% off the published rate. Rates may vary by date. Offer valid for new wedding couple benefit from a wedding planning trip to the resort. They also get bookings made by March 19, 2019 for travel through May 31, 2019. Blackout dates may ap- an upgrade to Option Plus on Air Transat, additional carry-on for the wedding ply. Offer may be changed or withdrawn at any time. Not responsible for errors or omissions. gown, a $500 travel voucher for future vacations, a Price Drop Guarantee, and a Other restrictions may apply. ©2019 Playa Hotels & Resorts is the owner and exclusive $100 credit for pre-booked excursions. operator of Hilton La Romana, an All-inclusive Resort. All rights reserved. PLA01500119 For a smooth-sailing wedding, celebrating nuptials on board a cruise ship is another option. Transat’s new all-in-one cruise packages include round-trip flight, transfers and cruise. 18 travelcourier.ca | february 14, 2019 0214PG17-18.indd 18 2019-02-11 3:48:14 PM
Experience More of Everything E UP T SAV O 65% OFFER EXP IRES 3 .1 9 . 2 0 1 9 EX ER US F CL IVE OF LIMITED TIME Hilton Playa del Carmen, an All-inclusive Resort for Adults Hilton Playa del Carmen has raised the bar on adult all-inclusive vacationing with inspired architecture, gourmet dining and lavish all-suite accommodations—steps away from Fifth Avenue. All-Suite Accommodations | 24-Hour Room Service | Specialty Lounges | World-Class SPAzul 833.307.6925 RESORTSBYHILTON.COM Savings up to 65% off the published rate. Rates may vary by date. Offer valid for new bookings made by March 19, 2019 for travel through May 31, 2019. Blackout dates may apply. Offer may be changed or withdrawn at any time. Not responsible for errors or omissions. Other restrictions may apply. ©2019 Playa Hotels & Resorts is the owner and exclusive operator of Hilton La Romana, Hilton Playa del Carmen and Hilton Rose Hall Resort & Spa. All rights reserved. PLA01500119 0214PG19.indd 18 2/11/2019 11:49:42 AM
ROOMS Hilton global portfolio of more than 540 des Spectacles is internationally upscale hotels. The newly renovated hotel renowned, and we believe this hotel features numerous interior and exterior is one of the city’s best-kept secrets updates – an investment of more than here. These renovations will provide a $20 million over the past 18 months. An place for our guests to fully enjoy the additional $8 million renovation to the beautiful city of Montreal.” NEW DOUBLETREE property will improve the quality of guest For dining, guests can enjoy a BY HILTON IN MONTREAL experiences during their stay. breakfast buffet at Saveur, locally “With location in the heart of the inspired cuisine of SIX Resto Lounge, A new hotel logo decorates the Quartier des Spectacles, Montreal’s enter- self-service wine bar, and daily room Place des Arts landscape in Mont- tainment district, this investment aims to service. Other amenities include a real with the opening of the optimize the hotel’s role in the neigh- 24-hour fitness centre, heated indoor DoubleTree by Hilton Montreal bourhood, as well as reflect the spirit of pool, sauna and wellness centre. For at 1255 Jeanne-Mance St. the district within its walls,” said Bernard corporate events, the hotel offers The 20-storey, 595-room full-ser- Chênevet, general manager, DoubleTree more than 52,400 square feet of vice hotel joins the DoubleTree by by Hilton Montreal. “Montreal’s Quartier meetings and events space. FAMS click here for digital extras {Send submissions to calendar@baxter.net} goulash and grappa, and swimming in the Adventures and Urban Adventures, stunning Dalmatian Coast.” is now taking applications for four Interested agents of all ages and travel agent fam trips to Mexico, regions are encouraged to apply today, Kenya, Indonesia and Nepal. as space is limited. This year, agents can take to the To be eligible, agents must have streets of Mexico City on a taco crawl CONTIKI TO HOST completed the mandatory Contiki U to experience the country’s culin- ‘BUDAPEST AND CROATIA E-learning training courses, which ary heritage dating back thousands SAILING’ FAM include “Introduction to Contiki,” of years, stay in the world-famous “Europe with Contiki,” “Identifying Maasai Mara to experience wildlife Contiki is kicking off 2019 by announ- the Contiki Customer” and “How to viewing and the fascinating culture cing that it will be hosting an open age sell to millennials.” To apply, agents of the Maasai tribespeople, or cruise trade fam for agents this year. will be required to tell Contiki in through quaint waters in Indonesia. Showcasing the best Contiki offers 100 words or more how they plan to The first fam trip, Intrepid with both land and sea experiences increase their Contiki sales after com- Travel’s Mexico Real Food in Budapest and Croatia, the youth pleting the fam, and send their applica- Adventure, departs June 9, fol- adventure travel company will be tion form to sales@contiki.ca no later lowed by Peregrine Adventures’ hosting agents who have completed than March 16. Indonesian Island Cruise depart- the mandatory short snackable size ing July 28. Intrepid’s Kenya Wild- training modules on its Contiki U life Safari departs Oct. 6, and E-learning Training courses. AGENTS CAN GET INTREPID Nepal Nov. 9. Beginning in Budapest on May 12 WITH 2019 FAMS The fam trips are open to regis- and ending in Split on May 18, Contiki’s tered travel agents in The Americas. first fam announcement for 2019 will The Intrepid Group, the multi-brand For more information, visit: feature a week of “world-class cities, adventure travel company including →http://incentive.intrepidgroup.travel/ stunning islands, amazing eats such as the brands Intrepid Travel, Peregrine FAMS2019 20 travelcourier.ca | february 14, 2019 0214PG20.indd 20 2019-02-11 4:16:43 PM
DESTINATION | NICHE TRAVEL up from dawn to dusk at the resort’s two components above plus daily breakfast, additional Pete Dye gems – Dye Fore (27 lunch, snacks, dinner and drinks by holes) and The Links the glass at resort (18 holes). signature restaurants The offer also or room service (extra includes deluxe accom- delivery charge), SPRING OFFERS ‘UNLIMITED’ modations in the unlimited horseback TEETH OF THE DOG PLAY resort’s recently reno- riding, use of the vated guest rooms, full property’s tennis Casa de Campo Resort & Villas – home daily breakfast buffet courts, one round at to the iconic Teeth of the Dog golf course at Lago Restaurant, use the 245-acre Shooting in the Dominican Republic – is offering of a four-passenger golf Club, non-motor- two “Unlimited” stay-and-play packages cart to travel through- ized water sports, perfect for spring golf getaways. out the resort, compli- and family program Highlighted by the opportunity to mentary WiFi, and use activities. This offers enjoy the Pete Dye-designed masterpiece of the resort’s fitness starts at $449 per widely recognized as the No. 1 course in centre. All golf rounds person, per night also the Caribbean, the “Unlimited Teeth of are based on availabil- through April 20. the Dog with Breakfast” package starts ity and include arrival Casa de Campo also at $349 per person, per night through and departure days. offers an array of fully April 20. In addition to “all day” play on The “Unlimited Teeth of the Dog All appointed villas perfect for golf groups. Teeth of the Dog, guests can also tee it Inclusive” golf package features all the →w ww.casadecampo.com.do T R AV E L W I T H Passion OBERAMMERGAU’S PASSION PLAY 2020 For more Faith tours, visit collette.com or call 877-308-4403 february 14, 2019 | travelcourier.ca 21 0214PG21.indd 21 2019-02-11 2:08:08 PM
WEST ELEVATED TREE WALK PROPOSED FOR SEA TO SKY GONDOLA Sea to Sky Gondola in Squamish, BC is proposing to erect an archi- SNOWMOBILING ON TRAILS tecturally stunning tree walk that NEAR WHITEHORSE will wind 34 metres into the sky and offer soaring 360° views. Snowmobile enthusiasts can explore The elevated trail experience new horizons in the Yukon on guided would start at the Summit Lodge day trips by Ruby Range Adventure. and lead guests on a 2.5 km return in North America. The project is Experienced guides will take guests trip through the trees and over wetlands subject to First Nations engagement, on some of the best trails in the along Panorama Ridge. as well as local and provincial gov- Whitehorse area with departures just Pending approvals, the spiralling ernment approvals. minutes outside the city centre. structure would be the first of its kind →w ww.seatoskygondola.com Day trips range in length from one hour to three hours to a full day. The full-day guided tour includes all rid- BUSINESS CONCERNS A TOP economic growth in Canada, there ing equipment plus lunch and warm TOPIC AT TOURISM MEETING are signs that BC’s economy is drink, $325 for the driver and $275 for softening. Factors like the strained the passenger, departing at 9 a.m. The upcoming BC Tourism Industry relationship with China can cause →w ww.rubyrange.com Conference is where issues such as stakeholders to wonder what’s in the impact on tourism of Canada’s store for the tourism industry, diplomatic face-off with China will be says conference host the Tourism BC given a full analysis. Industry Association of BC. The event will be held at the Session speakers will include JW Marriott at Parq Vancouver, Evi Mustel, president of the Mustel BC TOURISM INDUSTRY Feb. 27 to March 1, and the session Group; Val Litwin, president of the CONCERNS WITH CHINA on business prospects in the current BC Chamber of Commerce; and economy is scheduled for Feb. 28, Jock Finlayson, executive VP of the The Tourism Industry Association 9:45 a.m. to 11 a.m. Business Council of BC. of BC has commented on the un- For instance, despite leading →n .cumming@chemistryconsulting.ca expected conclusion to the Year of Canada-Chinese Tourism, a federal initiative that finished without cere- US mony amidst diplomatic wrangling at the end of 2018. “It could hardly have ended more NEW MOUNTAIN VIEW ROOMS meeting spaces. Added were updated ironically,” said Alroy Chan, chair AT RITZ-CARLTON DOVE MTN. pools with new cabanas and the of TIABC. “The ongoing diplomatic Roadrunner Arcade. rift has prompted both countries to The Ritz-Carlton Dove Mountain, The Ritz-Carlton Dove Mountain issue respective highly-cautionary located in Tucson, AZ, has recently has been added to the list of the travel advisories.” unveiled the results of US$10 million World’s Most Luxurious Hotels Chan continued, saying that in renovations. and World’s Most Luxurious Spas “rising tensions have many operators As part of the work, fourteen by Forbes Travel Guide. It is one of worried about trip cancellations ground-level Fireside Mountain just eight properties in the world to and lost revenue, given that Chinese View guest rooms were introduced, earn the double listing, including citizens represent our province’s as were floor-to-ceiling makeovers three in the US. second-largest international visitor of its 253 guest rooms the resort’s →w ww.ritzcarlton.com/en/hotels/ market after the USA.” 22 travelcourier.ca | february 14, 2019 0214PG22.indd 22 2019-02-11 2:08:34 PM
INCENTIVES click here for digital extras SUNWING OFFERS AGENTS 2X STAR POINTS For February, Sunwing is encouraging agents to “Learn, Earn and WIN” with Karisma Hotels & Resorts. SET YOUR ‘I’ ON A MAGICAL Until Feb. 28, agents JOURNEY WITH INSIGHT can earn 2X STAR Agent Reward Points To help kick-start the February that convert into cash booking season, Insight Vacations is on all new bookings celebrating two of its most popular to Karisma properties, destinations – Italy and Ireland – for departures until with a new travel agent incentive and Oct. 31. On top of grand prize campaign. their earnings, each Called “Set Your ‘I’ on a Magical time an agent makes Journey,” the campaign will feature a booking to a partici- both countries until March 31. Each pating resort, they’ll week, Insight will highlight a different be entered into a weekly contest for a Maroma, El Dorado Royale, El unique selling point, while offering chance to win an all-inclusive vacation Dorado Seaside Suites, Hidden engaging content for agents to use to for two to a Karisma resort included Beach Au Natural Resort and the help close bookings. Agents booking in this promotion. Palafitos Overwater Bungalows. any journey offered by Insight will be The promotion includes a selec- In addition to incentives for awarded prizes, including a trip to Italy tion of top-rated resorts, including agents, travellers can also benefit or Ireland for one top-selling agent. family friendly properties – Sensatori from savings of up to 40% when And, to offer consistent support Azul Beach Resort Jamaica, Sensatori they book a Karisma Hotels & and contact with agents and to com- Resort Punta Cana, Azul Beach Resort Resorts vacation package with their municate news and offers in real-time, Riviera Maya, Generations Riviera travel agent throughout February. Insight has launched a Facebook page Maya, Nickelodeon Hotels and Resorts Customers will also receive resort solely for Canadian travel agents and Punta Cana and Sensatori Azul Beach credits totalling $500 that are encourages them to join by following Resort Riviera Cancun, which will be redeemable for wine, massages, a this link – https://www.facebook.com/ renamed to Azul Beach Resort Riviera romantic dinner and a room upgrade groups/TheIVInsider/?fref=nf. Advisors Cancun on May 1. Adults-only prop- when they choose to stay at select must be a member of “The IV Insider” erties included in the promotion are Karisma resorts. Facebook page to be eligible for the El Dorado Casitas Royale, El Dorado →w ww.sunwingagents.ca campaign incentive and offer. Incentive and prize details include: Book five passengers and receive a GOWAY LAUNCHES KWAZULU-NATAL INCENTIVE $200 cash gift card; book 10 pas- sengers and receive a $500 cash gift Goway is offering agents $25 on their Goway Rewards Card when booking any one card; book 15 passengers and receive a of five Goway adventures to KwaZulu-Natal, South Africa. $1,000 cash gift card; book 20 passen- Known as South Africa’s Garden Province, officials say KwaZulu-Natal is in gers and receive a $1,500 cash gift card many ways the country’s best kept secret. In addition to magnificent national and be entered into a draw for a free parks and game drive opportunities, it adds a splash of culture to a South Africa Insight Vacations journey to Italy or vacation, with the Indian-influenced appeal of Durban, and the villages of the Ireland (excluding Irish Elegance) for indigenous Zulu people. travel before June 2020. Eligible Goway trips include: Secrets of KwaZulu; Natal KwaZulu Natal Self A $50 optional experience voucher drive; World in One Country; Kruger and Kingdoms; and South African Sampler. per person is being offered for consum- This incentive applies to new bookings made until March 31. The $25 will be paid ers to use on Italy and Ireland trips. directly on to the eligible agent’s Goway Rewards Card for each passenger booked. →w ww.insightvacations.com →w ww.Gway.com february 14, 2019 | travelcourier.ca 23 0214PG23.indd 23 2019-02-11 3:49:00 PM
VOTE! CELEBRATING 20 YEARS Baxter Media is proud to present the EMERALD ANNIVERSARY edition of the Agents’ Choice Readership Survey, Canada’s original and most trusted travel industry survey. Vote for your favourites in 40+ categories for your chance to WIN one OF AGENTS’ CHOICE of six incredible prizes: #agentschoice20th TWO RETURN A SEVEN-DAY SYSTEM-WIDE FAM TOUR ECONOMY FOR TWO TICKETS FROM DISCOVERING $250 BEST BUY ANY CANADIAN CITY ROME, GIFT CARD SERVICED BY FLORENCE AND FROM MANULIFE AIR CANADA AND VENICE AIR CANADA ROUGE WITH COLLETTE AGENTS’ CHOICE AWARDS GALA SPONSOR TWO COUNTRIES, ROUND-TRIP 13 DAYS, 14 ONE-WEEK FLIGHT FOR CITIES – TWO BOUTIQUE RIVER TWO DEPARTING GUESTS WILL CRUISE BY FROM ANY WESTJET EXPLORE THE UNIWORLD FOR TWO GATEWAY IN CANADA HIGHLIGHTS OF SPAIN ON ANY EUROPEAN TO ANY WESTJET AND PORTUGAL WITH ITINERARY IN 2019 DESTINATION TRAFALGAR INCLUDING EUROPE. AGENTS’ CHOICE AWARDS AGENTS’ CHOICE AWARDS GALA SPONSOR GALA SPONSOR VOTE : travelpress.com/agentschoice20th BAXTERMEDIA 2019 AGENTS’ CHOICE
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