Strategic hub for A380 - 05 Frankfurt turns into
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2/2010
FCC assists thousands every day 06 SIA sets new onboard standards 12 CargoCity in pole position 16
05 Frankfurt turns into
strategic hub for A380
2 Check-in
CargoCity – where the beat goes on
Frankfurt Airport is the leading air cargo hub in Europe. To maintain this position, a major
expansion of CargoCity South is underway. Our success story as a global cargo hub continues.
Dear Reader,
CargoCity stands for high performance and excellent quality – an outstanding brand in
itself! Today, Frankfurt Airport (FRA) ranks among the top ten cargo airports in the world.
The Who’s Who of the global logistics industry is located right here to take advantage of the
opportunities offered by a world-class one-stop cargo hub.
One of the secrets of our success is the combination of freighter and belly-load cargo traffic
at FRA, serving the entire globe. Airlines operate more than 80 freight-only flights per week.
In addition, we feature some 4,000 passenger flights per week, most of which can carry
freight, too. Frankfurt’s airlines fly to about 300 destinations. This guarantees short connec-
tions to all parts of the world. Goods fly the globe with a stopover here.
Our strategic location in the heart of Europe is another key advantage of FRA as a freight
hub. We offer the best air, rail and road connections. Furthermore, our customers can
benefit from the economic power of our catchment area: with 38 million consumers within
a 200-kilometer radius of FRA. This encourages us to continue on the growth path.
Herbert Mai
Fraport Executive Board Member
Our next step is creating a new development area at CargoCity South, which will add
responsible for Retail and Real Estate
about 20 percent more space for warehouses and offices at FRA. The expansion comes
just in time as the world economy rebounds. Demand for cargo capacity is growing once
again. From January to May 2010, airfreight at FRA jumped by 32.7 percent. In May 2010
– the busiest airfreight month so far in Frankfurt Airport’s history – airfreight tonnage
surged by 39.7 percent year-on-year, exceeding 204,000 metric tons.
The timing is also great for Frankfurt Airport itself. The expansion area at CargoCity South
is being developed in tandem with the construction of FRA’s new Runway Northwest. The
inauguration of the new runway is planned for the start of the Winter Timetable 2011/2012.
In 2012, our first customers will be able to move into the new freight buildings. Thus, we
are simultaneously gaining more slots and more cargo capacity.
We are certain that this is a classical win-win situation for our customers and for us –
as we lay the path for growing our business.
Sincerely,
Herbert Mai
03 Fraport World
More gates at Pier B meet new EU regulations
Frankfurt Airport is home base for Lufthansa‘s A380
Fraport‘s Communication Center is more than just a call center
8 Ground control Two new ground-control towers start operations
09 Airline World
Turkish Airlines 50 years at Frankfurt Airport
Singapore Airlines brings leading service level to Frankfurt
Asiana Cargo offers service without compromise
12 Singapore Airlines 15 Future World
First parts of the taxiway bridge over A3 autobahn installed
CargoCity expansion lays path for further growth
18 People World
Korean Air welcomes new manager and celebrates cargo anniversary
Volker Greiner takes over from Henry Hasselbarth at Emirates
Thai Airways celebrates its 50th birthday at Frankfurt Airport
16 CargoCity
Fraport World 3
Help for passengers and airlines
Volcanic ash over Europe halted flights. street artists to entertain children. Thanks
Frankfurt Airport did everything possible to a non-bureaucratic agreement reached
to help grounded passengers. Fraport with the authorities, passengers were al-
implemented a comprehensive special lowed to leave the transit area to get some
assistance program to cater to the needs fresh air. Also, transit passengers could
of approximately 700 passengers stranded make use of FRA’s gym.
in the transit area.
As a thank you to the airlines for their
The range of food and drinks offered cooperation, Fraport waived charges for
included vegetarian as well as Asian and the aircraft parked at Frankfurt Airport. Original Sojus capsule arriving at Frankfurt Airport.
African meals. Fraport provided towels Parking fees during the flight ban period
and underwear. The airport even hired amounted to half a million euros.
From space to
Frankfurt Airport
The original Sojus TM19 capsule arrived
at Frankfurt Airport as a special shipment
on board of an AirBridge Cargo aircraft.
The Russian spaceship was bound for the
Technical Museum in Speyer, where Ger-
man astronaut Ulf Merbold welcomed the
capsule which brought him back to earth
after his visit at space station MIR.
Fraport remains
Eintracht sponsor
Fraport will continue to support Eintracht
During the flight ban period caused by the volcanic ash Fraport implemented a comprehensive assistance Frankfurt as their main sponsor. In line
program to cater to the needs of approximately 700 passengers stranded in the transit area. with the slogan “Fraport – active for the
region,” Fraport has been supporting the
local soccer heroes for 10 years. Heribert
FRA climbs up Skytrax ranking Bruchhagen, chairman of Eintracht
Frankfurt, is grateful for this loyalty and
Steady rise: Skytrax passenger surveys having an excellent ranking and the trend says: “None of the positive develop-
on service quality show a continuous makes me rather optimistic.” Skytrax’ ments would have been possible without
improvement for Frankfurt Airport (FRA). annual airport rating focuses on customer Fraport’s support.”
FRA climbed the charts from position 94 in satisfaction. Participants are asked to rate
2007 to 44 in 2008 and 21 in 2009 in the many criteria including passing through
ranking of international airports world- security control, waiting times at the bag-
wide. This year, FRA ranks number 16 in the gage claim belts, amenities and services Traffic figures at FRA
world. Fraport’s executive board chairman offered in the terminals and information
Dr. Stefan Schulte said: “We are close to boards for connecting flights.
Air traffic figures at Frankfurt Airport for
the first three month of 2010 comparing
Fraport takes over St. Petersburg airport to the same period of 2009.
Fraport and its partners in the Northern LED welcomed 6.8 million passengers Passengers 11,345,000 +3.9%
Capital Gateway consortium will operate in 2009. The airport is located about 20
and expand St. Petersburg’s Pulkovo Airport kilometers from downtown St. Petersburg Air Freight 524,000 metric tons +33.5%
(LED), the fourth largest in Russia. The 30- and features two runways as well as one
year concession covers operating and further domestic and one international passenger Air Mail 19,300 metric tons -1.9%
developing LED. Activities will initially focus terminal. With a population of about 5
on the construction of a new terminal and million and some 3.5 million tourists last Movements 108,700 0.0%
the expansion of apron areas. Investment year, St. Petersburg is well on its way to
will total almost €1 billion. Fraport holds a becoming one of Europe’s most popular Load Factor 71.1% +2.7 points
35.5 percent stake in the consortium. tourist destinations.
4 Fraport World
Fraport cuts
More gates at Pier B meet EU regulations
leasing costs
open again and allow two-level board-
ing. Level 2 is for enplaning passengers Frankfurt Ground Services (BVD) bids fare-
only, level 3 for deplaning. well to its Opel Corsa fleet. The vehicles
are going to be replaced by Mercedes
The two-level boarding meets the B-class models, which will be leased for
requirements of EU security regulation BVD staff in the near future.
2320 which calls for a separation of
boarding and deboarding passengers. The decision to replace the company cars
The EU regulations were put into was made by the BVD management team
practice in the night of April 27 to 28. in order to cut costs. The monthly leasing
rates of the new cars are 26 percent lower
As a next step, positions B42, B47 and than expenses for the current fleet.
More gates in Pier B meet the EU requirement to B48 will be redesigned. The gates were
separate boarding and deboarding passengers. kept open as a fall back option in case
processes would not run smoothly, but
Since April, more gates in Pier B have are closed now. All construction work in
been gradually put back into operation. Pier B is scheduled to be completed
Positions B43, B44, B45 and B46 are now by July 2011.
Air Berlin renews contract
with Fraport Ground Services
New company cars save 26 percent leasing costs.
Germany´s second largest carrier Air
Berlin has signed a new contract with
Fraport Ground Services (BVD). The suc- Up-to-date schedules
cessful partnership will be extended for
the next years. BVD provides passenger via mobile phones
services as well as ramp services for Air
Berlin jets. New service at Frankfurt Airport: Browsers
of mobile phones from now on instantly
Air Berlin serves 56 destinations from lead to flight schedule information without
Frankfurt. The carrier uses Boeing 737s the need to install special applications.
and Airbus 319s, 320s and 321s on Users get access to the German version
Air Berlin and Fraport Ground Services sign new short-haul flights. Latest destinations are at frankfurt-airport.mobi and the English
contract: From right Michael Müller (BVD), Norbert Hamburg and Sylt, a German island in variant at frankfurt-airport.com.
Bentele (Air Berlin) and Hiltrud Winkel (BVD) the North Sea.
Even frankfurt-airport.de automatically
leads to the mobile information service,
BVD opens center in CargoCity South if a mobile phone is
used. The new mobile
Fraport Ground Services (BVD) has 540 in CargoCity South. The relocation service works with
moved its operational cargo headquar- became necessary as a result of the simple internet
ters to the newly constructed building construction of the new runway and capable mobile
planned Terminal 3. Furthermore, cargo phones and smart-
volumes continue to increase and BVD phones. Key words
sees a general shift of cargo handling to for the research
the southern part of the airport. can be destina-
tion or flight
The official opening was celebrated in number.
March. Marcus Steinmetz, an execu-
tive with BVD, pointed out: “We want
to centralize all ground handling
processes here. Further developments
will depend on traffic forecasts and our
The new BVD operational cargo headquarters market share.”
Fraport World 5
FRA is the home base for Lufthansa’s
new flagship Airbus A380
In May, the first Lufthansa Airbus A380 has aircraft will be operated on routes from
been welcomed at its new Frankfurt Air- Frankfurt to Beijing and Johannesburg.
port home base. At the A380 hangar more Lufthansa’s A380s offer 526 seats in a
than 2,000 guests celebrated the delivery state-of-the-art cabin. The all-new First Class
of Lufthansa’s new flagship. The event was with eight generous seats is located on the
an important milestone for both Lufthansa upper deck. With 98 seats, Lufthansa’s A380
and Frankfurt Airport. Frankfurt’s lord Business Class is the largest in the skies.
mayor Petra Roth christened the first There are also 420 seats in Economy Class.
Lufthansa A380 “Frankfurt am Main.”
Frankfurt Airport is well prepared to handle
D-AIMA’s first scheduled flight took place the new Airbus. “We have invested several
on a very special occasion: On June 6, hundred million euros to accommodate
the new aircraft flew to Johannesburg, on the A380,” states Dr. Stefan Schulte,
board the German national soccer team Fraport’s executive board chairman.
heading for the World Cup in South Africa. Frankfurt Airport offers ten positions for the
A380 at both terminals. By processing first
Since June 11, Lufthansa’s A380 has been class, business and economy passengers
operated scheduled services between on separate levels, it is possible to board
Frankfurt and Tokyo. Lufthansa ordered them independently. Also, the new A380
15 A380s. The carrier will take delivery of maintenance base has been ready in time
four A380s before the end of this year. The for first delivery to Lufthansa.
6 Fraport World
Fraport Communication Center
is more than just a call center
The gateway to Frankfurt Airport assists thousands every day
The Fraport Communication Center (FCC) is the internal call center of Frankfurt Airport. But it is quite more than a normal call
center. The FCC can be used by many individuals: passengers, airlines, airport staff, residents of nearby towns, and visitors. All
questions are allowed. The FCC offers more than 20 different services and helps to quickly find one’s way through the airport or
to solve problems of all kinds that may occur.
The closure of much of Europe’s airspace including the shut- “More than 80 percent of all customers get through to an agent
down of operations in Frankfurt as a result of the volcanic ash within the first 20 seconds,” says Seipp, explaining call center
cloud in April caused an extremely busy period for the Fraport operating figures.
Communication Center. With the closure on April 16, the FCC
handled up to 10,000 calls every day. To meet the needs of all customers the FCC offers about 20 differ-
ent services. Besides giving company and airport information the
On normal days the FCC receives only one third of that level, agents trace lost items, handle passenger complaints and answer
i.e., between 2,500 to 3,500 calls. But even that means more questions regarding the airport extension. Additionally, the FCC
than one million calls per year and in the best case just as many responds to customer enquiries received by e-mail or fax.
satisfied customers.
Due to the variety and number of questions, the FCC agents
Who’s calling? People who get lost at the airport. Airlines who sometimes meet with requests that are quite funny. One
want to check flight details. Residents complaining about aircraft passenger said that his luggage did not have the required 20
noise. Airport employees requesting internal operator informa- kilogram and asked what he was supposed to pack to add to
tion. Whatever the reasons, the agents at the FCC offer immedi- the weight. Another caller asked when a Condor flight was
ate answers and help. And they do so in 18 different languages. scheduled to arrive, but all he knew was that the captain’s
“40 percent of our customers are English speaking, so our agents name was Schmidt.
need to switch not only from topic to topic but also between
languages very fast,” states Steffen Seipp, manager of the FCC. And then there was a man looking for his girlfriend who made it
quite difficult to locate her. “Her name is Ingrid, she is short, has
The FCC agents are based directly at the airport black hair and wears jeans,” was the only description the FCC
received. Another time, a mother called the FCC in a panic. She
The Fraport Communication Center is situated in building 101 and her two Children got totally lost in one of the terminals.
on the airport premises. From there the FCC offers many more At the same time the person was on another line who was meant
services than an ordinary call center. It helps to process informa- to pick up the lost mother. The FCC agent coordinated the
tion as fast as possible and to pass on requests and demands to customers to find each other.
the various operational departments.
The FCC handles calls and the service behind
Customer service does not end with simply putting the caller
through to the relevant department. On the contrary. If possible,
Steffen Seipp is head of the FCC the agents try to handle everything immediately. They have
access to all kinds of data: for example, whether lost items have
In March 2008, Steffen Seipp already been taken to the Lost & Found office.
was appointed as manager
of Fraport’s Communication “Incoming calls are sorted out with the help of special software
Center. 30-year old Seipp programs and databases. General questions are answered
started his career with Fraport directly and immediately. Special questions are assigned and
in 2002. Amongst other posi- put through to the appropriate departments,” explains Steffen
tions he worked in marketing, Seipp. “This helps the departments in their daily work and adds
communications and project to an efficient and customer friendly service.”
management. Before he
joined Fraport, he received A simple question or a full service package?
his Bachelor’s Degree in
Business Administration from Sometimes the agent has to provide answers for a whole range
Mannheim University. of questions. For example, someone calls and says that he wants
Fraport World 7
Bright and friendly atmosphere at the Fraport Communication Center: About 50 agents work at six modern service islands with five work stations each. On normal days
the FCC agents handle between 2,500 and 3,500 calls. A service level of at least 80 percent is the common goal.
to pick up a person at the airport who will be on a plane from The FCC is the central point for all queries
Mallorca, but he does not know the flight number. And where
can one park the car? Is there a chance to buy flowers? Will the The FCC is the central point for all queries. The lines are open
shop accept credit cards or is there a cash point somewhere 24 hours daily and the friendly agents are pleased to lend their
near? And in case one needs to spend time waiting, is there a helping ‘ears’. “We may not be visible to you but we are the
Starbucks Café close by? reassuring voice at the end of the phone,” states Seipp. “What
characterizes the FCC best is that we are all people who work
The agent will safely navigate the caller through the airport with with people for people. Customer service is our passion.”
all due charm and professionalism that is typical for the FCC. All
in all, the service aims at making processes easier and faster not
only for the passengers but also for the various departments.
“Our agents are specially trained to render the best service,“ Get in contact with the FCC
explains Steffen Seipp. Airport Information: Tel. 0180/5 372 46 36
(01805-FRAINFO) (external)
Service for Fraport staff, airlines and travel agencies Tel. 118 (internal)
info@fraport.de
Airlines and Fraport staff also appreciate the services offered Company Information: Tel. 069/690-0
by the FCC. At the airport, they can call an internal number info@fraport.de
(118) to get put through to important contact persons or to get
Info Phone: Tel. 0800/234 56 79
information on current flight data. For the agents this is no big
ausbauinfo@fraport.de
deal as they have easy access to the flight information data.
Travel Agencies (FRA Professional Tel. 0180/5 372 96 75 3
Another special number is for travel agencies who call from World Members): (01805-FRAWORLD)
outside the airport. The service is called the “FRA Professional fraworld@fraport.de
World” and offers support exclusively related to the work of Park & Fly: Tel. 069/690 794 55
those agencies. parkandfly@fraport.de
Lost & Found: Tel. 069/690 663 59
Calls that reach the central number for Maintenance & Repairs fundbuero@fraport.de
(119) follow the same pattern. Whether someone reports a
Dangerous Goods Collection: Tel. 069/690 793 00
broken light bulb, a clogged toilet or a non-functional passenger
bridge – the agent notes the necessary information in a special Maintenance & Repairs: Tel. 119 (internal)
database and forwards it to the Integrated Technical Opera- 069/690 739 32
tion Control. From there the repair workers are sent to handle zas@fraport.de
the situation. “We received more than 100,000 maintenance Central Fax Number Fraport 069/690 700 81
requests during the last couple of months alone,” says Seipp.
8 Kategorie
Fraport World
New ground-control towers at
Frankfurt Airport inaugurated
Decentralization is a requirement for the new Runway Northwest
On April 15, Frankfurt Airport‘s new ground-control towers were inaugurated. With this efficient infrastructure FRA meets the demands of
increased air traffic and can now commission Runway Northwest that will become operational for the Winter Timetable 2011/2012.
“Trust is good, control is better,” commented Fraport execu- workplace ergonomics were to be considered. Thus, the current
tive board chairman Dr. Stefan Schulte at the inauguration workstations of the ground controllers had to be replaced by in-
ceremony of the two new apron-control towers last April. The novative versions. With the new technical equipment the ground
towers pave the way for the future Runway Northwest that control staff have all necessary modern means at their disposal
will go into operation in the winter of 2011/2012. “The airport to fully exploit the whole potential of the airport infrastructure.
is growing. Therefore we require the necessary infrastructure
designed to meet the challenges of the future,” Schulte said Safe taxiing traffic around the clock
explaining the €16 million investment.
Fraport’s 80 ground controllers work in three shifts to make
A challenge for project teams and architects sure that all traffic taxies safely, smoothly and expediously. They
supervise all aprons north of the parallel runway system as well as
In 2002, the ideal locations for the ground-control towers were the cargo aprons in the south and the General Aviation Terminal.
determined. The monitoring structures are located on the roof- The ground controllers have visual apron contact and are also sup-
top of Pier A and the CD connector building between Terminals ported by ground radar and cameras. The task of Fraport’s ground
1 and 2. The new towers replace the former central apron controllers is to coordinate taxiing or towed aircraft on their way
control, which was based on the center axis of Terminal 1. Romy from the parking positions to the runways and vice versa.
Wilczek, manager of the central apron control and traffic control
center, explained the biggest challenge behind the project: The apron controllers also coordinate Follow-Me vehicles and Win-
“The premise was that both towers must start operation at the ter Services for clearing snow and ice from the runways. Further-
same time. However, the towers were designed by two different more, they announce current operational restrictions and safety
project teams and architects.” controls in the airside operational area. And last but not least,
friction tests are conducted on the runways. With all the innovative
Conceptual planning showed how complex the technical details high tech equipment and state-of-the-art technology the new
of the new towers would be. Issues like air conditioning and ground-control towers are among the most modern in Europe.
Airline World 9
Two new SkyTeam
Ariana Afghan Airlines flies
members on
nonstop to Kabul again
final approach
Afghan flag carrier Ariana Afghan on the next day. FG uses a wet-leased
SkyTeam global airline alliance is looking Airlines (FG) flies again nonstop Boeing 757-200 with a two-class
forward to welcoming two new members between Frankfurt and Kabul, the configuration on the route. The aircraft
in June. Ten years after its founding, capital of Afghanistan. The previous offers 164 seats in Economy Class and
Vietnam Airlines and Tarom Romanian Air stop in Istanbul was abandoned saving 16 in Business Class. Currently three
Transport join the group. Vietnam Airlines passengers about six hours of travel weekly services depart on Mondays,
operates a fleet of 70 aircraft and serves time. The flight departs from Frankfurt Wednesdays and Fridays. Check-in is
some 50 destinations worldwide. The at 8 p.m. and arrives at Kabul at 6 a.m. performed by Fraport at Terminal 2.
Frankfurt services to Ho Chi Minh City and
Hanoi are the only nonstop link between
Germany and Vietnam.
Tarom has 26 aircraft flying to 23 countries
in Europe, North Africa and the Middle
East. Including Vietnam Airlines and
Tarom, SkyTeam will have 13 member
carriers. The success story began in June
2000 at a founding ceremony in New
York staged by Delta Air Lines, Air France,
Aeromexico and Korean Air. Later Aeroflot,
Air Europa, Alitalia, China Southern, CSA
Czech Airlines, Kenya Airways and KLM
joined the club. Together the group oper-
ates a network that includes 898 destina-
tions in 169 countries.
Although SkyTeam has no German
member it shows a strong presence at
Frankfurt Airport. SkyTeam’s managing
director Marie-Joseph Malé said that “at
the moment we are looking at co-locating
at Frankfurt Airport, which is served by Air Astana increases Frankfurt frequencies
nine of our current and future members.”
Kazakhstan’s flag carrier Air Astana (KC)
The next potential member is on ap- continues its expansion course on the
proach. China Eastern Airlines announced Frankfurt route. Since June, the young
its intention to join SkyTeam by mid-2011. airline has been operating daily nonstop
The Shanghai headquartered carrier oper- flights between Frankfurt Airport and
ates daily service between Frankfurt and Astana. KC uses Boeing 757-200s in a two-
its home base. class configuration seating 150 passengers
in Economy Class and 20 in Business Class.
Air Astana was founded in 2001 and oper-
ated its maiden flight one year later on
the domestic route between Almaty and
Astana. KC is a joint-venture of the Kazakh
government and British Aerospace. Peter
Foster, an experienced airline executive Air Astana was founded in 2001 as a joint-venture of
who managed carriers like Cathay Pacific Kazakhstan‘s government and British Aerospace.
and Royal Brunei, is serving as CEO.
Since 1997, the fast-growing modern city
Air Astana operates a fleet of 22 aircraft Astana has been the capital of Kazakh-
serving a network of 23 international stan, the world’s ninth-largest country.
and 21 domestic destinations. Lufthansa Former capital Almaty in the southeast
Technik is in charge of aircraft mainte- of Kazakhstan is still the cultural and
Vietnam Airlines joins SkyTeam global alliance which nance. The carrier is ranked by Skytrax as economic center of the country and a
celebrates its tenth anniversary. one of the best airlines in Eastern Europe. hub for Air Astana.
10 Airline World
Air Transat adds
services to Toronto
In the summer Air Transat (TS) offers a
fourth weekly service from Frankfurt to
Toronto. From July 1 to September 2, the
additional flight will depart every Friday.
The private Canadian carrier deploys
Airbus A310-300s on the nonstop route,
offering 249 seats in Economy Class and
20 in Air Transat’s Club Class.
Air Transat is Canada’s leading leisure
carrier and a subsidiary of Transat A.T
tourism group. The fleet of 18 Airbus
A310s and A330s serves destinations in
28 countries. In addition to Toronto, TS
serves Calgary, Edmonton and Vancouver
from Frankfurt.
Qatar Airways celebrated the arrival of its first
Boeing 777F with customers and business partners.
Air France
Frankfurt Airport welcomes redesigns cabins
Qatar Airways’ first B777 freighter Air France has redesigned its cabins on
medium-haul flights within Europe.
Customers and business partners Airbus A300-600 freighters. QR has The French carrier now offers a Voyager
celebrated the arrival of Qatar Airways’ ordered three more B777Fs which will Cabin and a Premium Cabin onboard its
(QR) first Boeing 777F. The freighter be delivered within a year. The cargo fleet with more than 75 seats, including
is the latest addition to the fleet, facilities at New Doha International all flights between Frankfurt and Paris.
now numbering 83 aircraft, and adds Airport will further underline the air- Customers in Voyager Class now have
significant capacity to the airline’s line’s strategy to play a key role in the “time to think” about their booking.
freighter network. The new aircraft has cargo business in the region. The new They can book with a price guarantee
a payload of 102 metric tons, more airport is scheduled to be operational and think about it for a couple days.
than double the capacity of the airline’s by the end of 2011.
This new service costs an extra fee of
10 euros, which only applies, when
the ticket finally will not be bought.
Premium cabin passengers have two
Somon Air now twice weekly to Dushanbe options. Premium Economy offers more
legroom in a six-abreast arrangement,
offers the only nonstop service from in Premium Business the middle seat
Frankfurt to the capital of the central remains free. Both come with additional
Asian country. Flights depart from services like nice catering and free seat
Terminal 2 on Wednesdays at 7:20 p.m., reservation.
on Saturdays at 3:30 p.m.
Somon Air was founded only two
years ago. In addition to Frankfurt, the
carrier connects Dushanbe with Dubai,
Istanbul, Moscow, St. Petersburg, and
other cities in the region. IDME Limited
Frankfurt is the airlines’ GSA in Germany.
Somon Air connects Frankfurt and Tajikistan‘s capital Currently, the company employs about
Dushanbe operating Boeing 737-800s. 140 people. Somon Air operates two
Boeing 737-800s offering 156 seats in
Private Tajikistan carrier Somon Air has Economy Class and 16 seats in Business
doubled its flight frequencies between Class. The young airline is a member of
Frankfurt and Dushanbe. Somon Air IATA. The new Air France cabin onboard of an A320.Airline World 11
Turkish Airlines 50 years at Frankfurt Airport
Turkish Airlines (TK) celebrates its 50th TK was founded in 1933. Currently the Airlines one of the fastest growing airlines
anniversary at Frankfurt Airport. The Turk- Turkish government holds a 49-percent in the world. Within only five years,
ish flag carrier inaugurated its flights to minority stake in the airline. 51 percent are passenger numbers doubled, passing the
Frankfurt back in 1960. Today the airline floated on the stock market. 25 million mark last year. TK joined Star
is a frequent visitor at Frankfurt Airport. Alliance in 2006.
TK offers up to four daily round-trips to In 2005, Turkish Airlines took a major step
its home base Istanbul Ataturk and a daily forward when a new management team Today the carrier operates a network
service to Turkey’s capital Ankara. Services took over. It extended the TK fleet by 59 of 159 destinations in 76 countries. In
to Adana, Izmir and Kayseri are added in aircraft and decided to open 23 new inter- particular, TK’s long-haul services to Asia,
the peak season. national routes. This move made Turkish the Middle East and Africa sell quite suc-
cessfully in Germany, using its home base
Istanbul as a hub. TK flies to destinations
such as Singapore, Bangkok, Nairobi and
Cape Town. Special services are offered
to transfer passengers with long con-
necting times. Travelers can make a free
Istanbul sightseeing tours. After arrival at
Istanbul Ataturk Airport, the passengers
are picked up by a private guide and can
spend few hours filled with historic sights
of the city.
Turkish Airlines found famous partners
to advertise its brand internationally. The
carrier sponsors leading football teams like
Manchester United and FC Barcelona and
Turkish Airlines sponsors the football team FC Barcelona to advertise its brand internationally. presents the stars as testimonials.
Lufthansa adds
AA celebrates 25 years of Frankfurt service
Naples and Erbil
25 years of reliable service: The first “We are very pleased to celebrate the 25th
American Airlines (AA) jets took off from anniversary of our Frankfurt service. This is
Frankfurt Airport on April 12, 1985. The a milestone for us,” said Rick Walker, Sales
two silver aircraft headed nonstop to Manager Germany and Austria. “We are
AA’s home base Dallas/Fort Worth and looking forward to serving Frankfurt many
to Chicago. After 25 years of opera- more years.” AA is one of the largest carri-
tion, American’s daily schedule is still ers in the world. Its history began back in
unchanged. Every morning a Boeing 1926 with the famous Charles Lindbergh
777 in a three class configuration (F, flying airmail from Chicago to St. Louis.
C, Y) departs for Dallas/Fort Worth. In Today almost 900 AA aircraft operate
the afternoon, a two-class Boeing 767 more than 3,400 flights per day. American
(C, Y) flies to the second big AA hub in employs 82,000 people worldwide. In
Lufthansa uses small Airbus 319s on its new routes to Chicago. Frankfurt the carrier has about 100 staff.
Italy and Iraq.
Adding its ninth destination in Italy, Luft-
hansa started a new daily service between
Frankfurt and Naples. The flights depart
from Frankfurt in the early morning. The
return flight leaves Naples at noon. LH uses
Airbus A319s seating 132 passengers in
Business Class and Economy Class.
After a 20-year hiatus, Germany’s flag
carrier resumed services to Iraq. Lufthansa
operates four weekly flights to Erbil in the
northern part of the country using A319s American Airlines started services from Frankfurt to Dallas and Chicago in 1985 using DC 10-30.
as well.12 Airline World
Singapore Airlines brings
leading service level to Frankfurt
Business Class offers 30 inch-wide seats / Fraport chosen for Check-in
Singapore Airlines (SQ) can be proud of many firsts. SIA was the first airline to fly the Airbus A380 and it has always been setting new
service level standards in the air. Now, its leading First and Business Class cabins are used on the Frankfurt routes onboard of SIA’s Boeing
777s. On the ground SIA chose again Fraport Ground Services as its check-in partner.
The only open question remains is: When will Singapore Strong presence with three dailies at Frankfurt
Airlines use the A380 on the Frankfurt route? “It’s a question
of rotation and available slots for a different flight schedule Today, Singapore Airlines has already a strong presence at
that meets our needs to operate the A380 profitably,” explains Frankfurt Airport. The carrier offers twice daily services to
Leslie Thng, Singapore Airlines’ general manager Germany. He Singapore and one to New York JFK. SIA uses Boeing 747-400s
is hopeful that SIA’s A380 will come to Germany. Additional and Boeing 777-300ERs on the Frankfurt route. “Frankfurt
capacity of the new runway will give SIA new opportunities in has always been an important destination to us,” says Thng.
scheduling. “Shortly after founding Singapore Airlines in 1972 we started
our Frankfurt service using Boeing 707s.” Since 1987, SIA has
been flying nonstop between the two cities, since 1992 it has
been offering daily services. “In 2000, the second daily was
Leslie Thng heads SIA Germany launched continuing to New York.”
Frankfurt office of Singa- Thng is quite happy with how things work at Frankfurt Air-
pore Airlines is headed by port. The carrier employs 25 people at the airport to handle
Leslie Thng who is general the flights. This does not include the check-in which, after a
manager Germany, Austria, pause of three years, is now again done by Fraport Ground
Central and Eastern Services (BVD). “We experienced an excellent service level in
Europe. Thng moved to the past, so we decided to come back,” Thng states. Overall,
Germany one year ago. Thng leads a staff of 86 people at SIA’s Frankfurt office.
He is married and has
two kids. The 35-year old Waiting for space to open a SIA style lounge
manager studied Business
Administration at the National University of Singapore Thng would like to open a SIA lounge at Frankfurt Airport
before he joined SIA in 1999. In more than ten years Thng close to the gate. “Our Business and First Class customers are
held various positions in the loyalty marketing, network clearly missing a lounge service at Frankfurt Airport.” SIA is
revenue management, and in China. Before moving to handled at Terminal 1 using Pier B. But there is currently no
Frankfurt he was SIA’s GM in Italy. space available. “Fraport has offered us an interim solution,”
says Thng, “but it wouldn’t be possible to offer a serviceAirline World 13
standard our customers would expect at a SIA lounge.” SIA
decided to wait until terminal A-Plus will be finished. When in
operation, Lufthansa will relocate many services to the new gates
and that will leave open space in Pier B. After this, SIA will try to
find a location in Terminal 1 to operate a SIA style lounge.
The repeat awards that SIA has been winning over the years reflect
the airline’s philosophy to constantly innovate and keep pace with
the changing preference of consumers. For example, readers of
German magazine Business Traveller voted for SIA again as the
best airline to Asia and Australia. OAG named SIA as airline of the
year after thousands of frequent travelers gave their vote. SIA’s
high customer service standards are symbolized by the “Singapore
Girl,” the famous stewardess. Today the Singapore Girl is a global
marketing icon. Wearing their distinctive uniform, a sarong kebaya Special First Class for each aircraft: SIA’s eight First Class private
in batik material, the Singapore Girl is one of the airline industry’s cabins onboard the A380 shown on the photo are called Suites and provide an
instantly-recognized figures. It was created shortly before 1972 unsurpassed experience of travel. First Class on Boeing 777-300ERs is equipped with
when Singapore Airlines was formed following the division of the 35-inch wide seats what is almost 50 percent wider than the industry standard. The
former Malaysia-Singapore Airlines into two carriers. Sky Suite is SIA’s First Class on Boeing 747-400s offering a seat pitch of 78 inches.
Bali is number one destination from Frankfurt
“The German market is quite special,” says Thng. “Tour opera-
tors are important partners for our business, but also individual
travelers.” SIA’s number one FIT destination here is Bali. “With a
net flying time of under 15 hours, we offer the shortest connec-
tion from Frankfurt to Denpasar,” explains Thng. SIA offers three
daily nonstop services from Singapore to Bali.
Selling Australia is among the other top markets in Germany.
“Travelers find all important Australian gateways in our network.
We are serving five destinations down-under: Adelaide, Brisbane,
Melbourne, Perth, and Sydney,” says Thng. Using the hub
Singapore, the SIA network including that of sister company
SilkAir offers flights to 97 destinations in 39 countries, including
all major touristic and business destinations in the region. As the
flag carrier SIA works closely with the Singapore Tourism Board. SIA’s Business Class sets new standard: SIA’s Business Class is
The Singapore Stopover Holiday program includes one night in recognized worldwide as the epitome of business class travel. The seat on Boeing
Singapore plus airport shuttle and sightseeing tour from only 37 777-300ERs turns into a 76-inch long lie-flat bed. With a generous 30-inch width it
euros. It is proving to be very popular. enables customers to sleep in their natural sleeping positions. Four abreast (1-2-1)
configuration offers all passengers direct access to the aisle.
SIA records profit for last financial year
Like the rest of the industry Singapore Airlines was hit by the
global financial crisis. But unlike many carriers the Singapore
Airlines Group still records a profit for its full year ending March
31. Revenue was down 20 percent reaching S$12.7 billion or €7.18
billion. But the SIA group earned a net profit attributable to equity
holders of S$216 million or €122 million for the financial year,
maintaining its unbroken record of full year profitability.
SIA at Frankfurt
Destinations Frequency Aircraft
Singapore (SIN) 7/7 B747-400
7/7 B777-300ER More personal space in Economy Class: SIA‘s Economy Class has
New York (JFK) 7/7 B747-400 always captivated travelers around the world. Today, the ergonomically designed
seats offer more comfort and more leg and knee room. Each seat in the B777-300ER
Configuration: B777 F 8 seats, C 42, Y 228; B747 F 12, C 50, Y 313 has a front mounted footrest and a height adjustable headrest with side panels
which can be folded for head and neck support. LCD monitors measure 10.6 inches.14 Airline World
Asiana Cargo operates five weekly Boeing 747-400F to Frankfurt. Photo right shows OZ
Cargo‘s General Manager Young Joon Woo and his deputy Dong-Weon Kwak (third
and fourth from right) and their Frankfurt office team.
Service without compromise
Asiana chooses Frankfurt as hub in Europe / Focus on quality
For Asiana Cargo (OZ) Frankfurt is the most important connection between Asia and Europe. The airline’s policy is not to compromise on
either safety or service. Asiana received several outstanding awards for its high quality standards.
“Frankfurt as gateway to Europe is a major market for a young Since 2003, Asiana has been a member of Star Alliance. The carrier
airline like us,” claims OZ general manager Young Joon Woo. operates a fleet of 69 aircraft, which are deployed on 83 routes to
Dong-Weon Kwak, as deputy general manager responsible for 67 cities in 20 countries and 12 destinations within Korea. Frank-
operations and traffic of Asiana Airlines in Frankfurt adds: “It is a furt (FRA), Paris (CDG) and London Heathrow (LHR) are Asiana’s
great honor to cooperate with Fraport. We thank Fraport, the load passenger destinations in Europe.
masters, ramp agents, load planners and all nameless co-workers
and especially Fraport’s service quality management.” Asiana Cargo operates 20 cargo routes around the globe
Indeed, OZ puts a strong focus on service. “It is our job to provide Asiana Cargo, the airline’s freight division, was established in 1988.
excellent service. In order to do so we can rely on Fraport’s It operates 20 cargo routes using Boeing 747 and 767 freighters
cooperation for top security, a maximum load factor, economical to points in Asia, Europe and North America. Between FRA and its
and on-time operation,” continues Kwak. OZ operates one of home base Seoul Incheon (ICN) Asiana offers five weekly freighter
the youngest fleets around the globe and OZ is the first airline to services. Some of them connect to other European airports like
receive the ISO 9002 certificate for airplane maintenance. Vienna (VIE) and Gothenburg (GOT).
Asiana Airlines, formerly Seoul Airlines, is one of South Korea’s Addional European freighter destinations are Milano (MXP),
two major airlines. The private carrier is headquartered at Asiana Brussels (BRU) and London Stansted (STN). A special cargo service
Town, Osoe-dong, Gangseo-gu, Seoul. OZ’s international hub is at from GOT delivers fresh salmon to Asia. All other cargo is the usual
Incheon Airport and its domestic hub at Gimpo Airport. mix: machinery parts which are mostly sent to Korea, motors, gen-
erators, cars and cartons of all sizes which are loaded on paletts.
Besides, precious koi carp is flown out of Japan.
Asiana at Frankfurt To satisfy the customers’ diverse needs for air cargo, OZ Cargo ser-
vices range from general cargo to Charter Service, Sea & Air and
Destinations Frequency Aircraft AMX product package. “Rapid 988” is a special OZ Cargo product
Seoul (ICN) 7/7 B777-200 which is an express shipment with top priority. Because of its high
Seoul (ICN) 5/7 B747-400F service quality OZ has received numerous awards. Among others
Skytrax awarded Asiana the prestigious five-star ranking and in
Configuration: C 35 seats, Y 275 seats; F freight only 2009 Air Transport World named Asiana “Airline of the Year,” one
of most important awards in the airline industry.Future World 15
CARIBIC: New measurement container
flies around the world
Fraport and the well-known Max-Planck- project since 2009. For measurements, the
Institute for Chemistry in Mainz intro- container is loaded into the cargo com-
duced their new instrument container for partment of a Lufthansa A340-600. About
global atmospheric monitoring. four times every month, the container
flies from Frankfurt into regions that are
In April, the new instrument container of great interest for atmospheric science.
for the aircraft based scientific project Whilst passengers enjoy their flight, the
CARIBIC was put into service. CARIBIC equipment carries out measurements that
stands for “Civil Aircraft for the Regular show how the atmosphere is polluted and
Investigation of the atmosphere Based on how it cleans itself. The new measurement container will be loaded into
an Instrument Container.” The powerful the cargo department of a Lufthansa A340-600.
system can collect more data on green- In Mai, the volcanic cloud over Frankfurt
house gases, reactive gases and aerosol proved a lucky coincidence here. It data could be compared with the one col-
particles than the former model. The contained large quantities of sulfur dioxide lected by satellites in considerably higher
extension was made possible by Fraport. that are rare in the atmosphere. The altitudes. The results showed how precise
Frankfurt airport has sponsored the aircraft flew right through this cloud. The CARIBIC data is.
First parts of the A3 autobahn taxiway bridge installed
Across the autobahn to the Runway
Northwest: In the night of May 7,
construction on the taxiway bridge over
the A3 autobahn has been started. The
autobahn section between Mönchhof-
Dreieck and Kelsterbach was closed for
serveral nights when tower cranes lifted
the heavy parts of the bridge onto the
two bridge piers.
The construction will connect the future
Runway Northwest to the current airport
apron. The biggest bridges are going to
be East 1 and West 1 where aircraft will
be taxiing over both the A3 autobahn
and the ICE high speed train tracks. The
bridges cost €90 million. The A3 autobahn was closed for serveral nights when parts of the Runway Northwest taxiway bridge were installed.
Fraport tests electric apron trucks
Despite the planned extension of its are diesel-fueled. The new vehicles use
capacity Frankfurt Airport plans to electrical power for driving and the
reduce overall emissions. Therefore hydraulic system. The BVD manage-
Frankfurt Ground Services (BVD) invests ment plans to purchase at least four of
heavily into alternative technologies them by the end of the year. In 2012,
and energy supply systems. Fraport’s eight of such electric trucks should
passenger bridges are already using work on the apron, in 2015 about 20.
solar electricity.
Now, three differ- The new pallet trucks will be both
ent electric pallet ecologically and economically efficient.
trucks for loading The trucks will save up to 70 percent
Fraport Ground Services aircraft has been in terms of operational expenses. The
is testing electric pallet tested. So far, the BVD fleet specialists state: “We don’t
trucks on the apron. apron “jumbos” play games, we are serious.”16 Future World
Fraport’s CargoCity holds
pole position in Europe
Expansion lays path for further growth / One-stop logistics center
The expansion of Frankfurt Airport does not only include a new runway and new terminal areas but also new cargo facilities. Cargo
plays an important role: Frankfurt Airport is already Europe’s largest cargo hub, but developing a new site at CargoCity South will ensure
further growth and strengthen Fraport’s role as global cargo hub.
The downturn in the air cargo business is over. The global With these freight figures Frankfurt Airport holds the number one
economic crisis struck the industry hard, but it hit the bottom position in Europe. In addition, Frankfurt plays a major role as a
already one year ago. In April 2009, freight figures at Frankfurt global logistics hub. Frankfurt ranks already among the top ten
Airport were down 25 percent year-on-year. Since then, the cargo airports in the world. The long-term drivers behind this suc-
statistics have shown continued recovery and airlines are report- cess are globalization and free trade inside the European Union.
ing strong growth again.
New 27-hectare logistics development at CargoCity South
In the first quarter 2010, Fraport saw a real freight boom. More
than half a million metric tons of freight in a three-month period But there is more to come at Frankfurt Airport: To strengthen the
meant a growth of one third. In March, for the first time in a top position Fraport adds new cargo facilities. “Our next step is
single month the freight volume exceeded 200,000 metric tons. building new infrastructure on 27 hectares at CargoCity South,”
This represents a new monthly record. explains Bernhard Lessmann, senior sales manager CargoCity
development. The expansion means nearly 20 percent more
space than today. The area is already cleared and the new gate
31 in service. Fraport has started building roads and the neces-
sary infrastructure. In 2012, companies can start moving into the
new buildings at CargoCity South.
Today, Frankfurt Airport operates two cargo centers on its
ground: CargoCity North and CargoCity South. Both account for
more than 10,000 employees. You find the “Who’s Who” of the
logistics industry at Frankfurt Airport. All big integrators like UPS,
DHL, TNT and FedEx are present.
First CargoCity North was developed. It is located in the west-
ern part of the airport between the existing runways and the
A3 autobahn. The main user of CargoCity North is Lufthansa
CargoCity Team Bernhard Lessmann (left) and Felix Kreutel are planning the new Cargo, which occupies almost half of the 50-hectare area. DHL,
27-hectare site which means 20 percent more space than today. Federal Express and TNT are also based here, plus the FrankfurtFuture World 17
Animal Lounge and the Perishables Center. CargoCity North has
only limited open space left for further expansion. The growth
happens at CargoCity South, which is already the place to be.
The existing area covers almost 100 hectares, twice the size of
CargoCity North. The total warehouse space amounts to more
than 200,000 square meters, the offices encompass more than
80,000 square meters.
CargoCity South was born out of the U.S. airbase
The success story of CargoCity South began on December 31,
1993. On this day, the U.S. Air Force gave up parts of its airbase
at Frankfurt Airport and the large area in the south of the airport
was handed over to Fraport. “Shortly after this, we started plan-
ning a new logistics center, which resulted in CargoCity South,”
Lessmann recalls. He was involved from the beginning.
Only two years later, the first shipping companies moved to
CargoCity South and brought it to life. “Now, after 16 years,
the site is fully developed and completely taken by our business
partners,” Lessmann proudly states. “This is exactly the timeline The map highlights the new area at CargoCity South close to the future Terminal 3.
we had forecast in the beginning.” Today, CargoCity South is a
center for many well-known companies, such as Emirates Sky The whole logistics chain is on site
Cargo and JAL Cargo, shipping companies like Kühne + Nagel
and Schenker, integrators like DHL, as well as handling agents “What makes CargoCity special is the bundle of players,”
like LUG Aircargo and Swissport. explains Kreutel. “Here we have the whole logistics chain on site.
This means short connections, not only in communications but
Of course, Fraport Cargo Services (FCS) is also based at Cargo- also in a physical way.” Airlines and business partners are right
City South. The wholly-owned subsidiary of Fraport handles next door. Companies find special facilities like warehouses for
about 60 airlines and partners with 400 shipping companies. dangerous goods or our the Frankfurt Animal Lounge to meet
FCS measures almost 50,000 square meters of warehouse space their needs. In addition, veterinary, plant protection and customs
and handles more than 400,000 metric tons of freight annually. services are around the corner 24 hours and 7 days a week.
“Over time the freight market at Frankfurt Airport has changed
Freight will rise to three million metric tons annually completely,” Lessmann explains. “In the past, cargo here
meant mainly European exports. Today, we see nearly as much
Currently, Frankfurt Airport handles about two million metric imported goods. Therefore the main custom office on site is a
tons of freight annually. By the end of 2020 this will go up to real plus and saves our customers time and money.”
three million metric tons, as forecasted. The statistics prove that
Fraport even is a winner of the crisis. “When business shrinks, “Not to forget: CargoCity South is easy to access directly from the
companies concentrate on their core business and focus on A5 autobahn,” says Kreutel. “Today, we see more truck traffic than
priority locations. This helped us weather the downturn,” states expected. This sometimes causes bottlenecks,” adds Lessmann.
Lessmann, who has worked with Fraport for 23 years. “We are working on the on-site traffic management and with the
new development we will add more parking space.”
Today, the timetable shows about 80 weekly freighter flights. But
this is only half of the business. “About 40 percent of all freight in “More and more companies realize the advantages to be based
Frankfurt comes in as belly-load cargo on passenger flights,” says directly at the airport,” says Lessmann. “Our new development
Felix Kreutel, senior executive manager development Airport City/ will support this trend.” Companies even invest their own money
CargoCity. “This figure shows the importance of freighter services at Frankfurt Airport. For example Kühne + Nagel did not rent its
being responsible for the majority of cargo business at FRA. And, property but built its own structure on leasehold basis. “This
the combination of belly load and freighter flights is the secret of proves how important CargoCity South is for the company.”
the success.”
“So Frankfurt is the hotspot for goods from all over the world.
For example, goods from China to the U.S. arriving on a freighter Fraport’s CargoCity at a glance
make a quick stop here. The onward journey may be in the belly
of a passenger flight,” says Kreutel. Statistics show more imports • Optimum air, rail and road connections
than exports from Asia, but to North America it’s more exports • More than 4,500 weekly flights to 300 destinations
than imports. Another figure shows the importance of Frankfurt • 35 million consumers within a 200-kilometer catchment area
Airport’s logistics hub for the global economy. “Just about two • Qualified staff and favorable labor costs
percent of the worldwide tonnage of goods are transported by • State-of-the-art infrastructure
airfreight, but the value of goods accounts for more than one • The whole logistics chain on site
third of the total value,” states Kreutel. • Innovative services and management18 People World
Korean Air’s new Regional Manager
starts on a special anniversary
It was 30 years ago that Frankfurt Airport 170,000 passengers from and to FRA.
welcomed the first Korean Air Cargo Jung joined KE in 1990 and learned the
jet. Celebrating this long and successful airline business from the bottom up. His
partnership, Korean Air (KE), Fraport and previous roles include sales and market-
representatives of the city of Frankfurt met ing, network management, business
at the Commerzbank Arena. “Frankfurt planning, cargo business and airline
has been pivotal for KE to become the strategies.
world’s most successful cargo carrier,”
says Sung Hwan Jung, Korean Air’s new Now, Jung looks forward to applying
Regional Manager Germany. his skills and experience in the German
market. “My goal is to maintain our cur-
Korean Air Cargo currently operates 10 rent reputation as a leading global carrier
The photo shows from left: Bernhard Lessmann, Herbert freighters per week and daily passenger in the cargo market,” says Jung. “I also
Mai and Karl-Heinz Dietrich (all Fraport), Jaeho Kim, flights from Frankfurt using a Boeing aim to increase our market share in the
Jae-Dong Eum, Sung Hwan Jung and MyungKyu Park (all B747-400 to Seoul. Last year KE carried passenger business, especially between
Korean Air), and Markus Frank (City of Frankfurt). about 60,000 metric tons of cargo and Germany and Korea.”
Krasniqi is BA‘s new Nakamura named DE appoints Planchart
Airport Manager ANA’s GM Germany as Manager Germany
Green but no Best connections A real global player:
greenhorn: Men- to Tokyo: Akira Antonio Planchart
tor Krasniqi has Nakamura has has been appointed
been appointed been appointed as the new Area
to serve as British as ANA’s new Vice Manager Germany
Airways’ (BA) new President and of Condor (DE). In
Airport Manager General Manager his new role, he will
having joined the for Germany and be in charge of the
Frankfurt team in Central Europe. airline’s operations
February 2010. Nakamura joined at 10 German air-
Krasniqi is especially proud of the new the Japanese carrier in 1989 and was ports. He aims at improved processes mak-
BA Embraer 170 aircraft. It is greener, previously in charge of the frequent ing the system more economical. Planchart
more fuel efficient and has lower flyer program and Star Alliance at ANA’s is pleased with the support he receives
carbon dioxide emissions, he says. BA headquarters in Tokyo. Later he became from Fraport Ground Services (BVD). That
CityFlyer, British Airways’ wholly-owned Vice President for Loyalty Marketing was proven again when DE sent special
subsidiary, is the first airline to intro- before he went to Guangzhou, China, aircraft into Haiti recently. Planchart was
duce this aircraft for jet service from in the role of the General Manager. He formerly working with Lufthansa on assign-
Frankfurt (FRA) to London City Airport came to Frankfurt this spring and is now ments in South America, Europe and the
(LCY). Krasniqi was formerly based in dealing with adding the Munich-Tokyo Middle East. He became Regional Manager
Tirana, Split and Stuttgart as Airport route to the already existing Frankfurt- Africa when he joined DE in 1998 and later
Manager. Tokyo service in July. on Regional Manager FRA.
Imprint
Publisher: Editorial support: Production and project management:
Fraport AG Ulrike Dietz, Sebastian Keil, Erdal Köroglu, Klaus- Britta Linke
Frankfurt Airport Services Worldwide Peter Lueck, Anette Schmid, Anika Stork Gloobi.de, Johannesberg
60547 Frankfurt
Germany Editorial contributors: Photo credits:
Thomas Hartung, Uschi Lobert Air Astana, Air France, All Nippon Airways,
Responsible for contents: Asiana, British Airways, Condor, Emirates, Fra-
Layout: port, Axel Jüngerich, Lufthansa, Qatar Airways,
Anette Schmid, Fraport Ground Services Safi Airways, Singapore Airlines, Somon Air,
Büro Ka, Aschaffenburg
Anika Stork und Ulrike Dietz, Fraport Traffic & Technics Museum Speyer, Thai Airways, Turkish
Terminal Management, Airport Expansion Printer: Airlines, Vietnam Airlines
Sebastian Keil, Corporate Communications ABT Print und Medien GmbH, WeinheimYou can also read
