STUDENT TECHNOLOGY ESSENTIALS HANDBOOK 2018 - Monash University
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STUDENT TECHNOLOGY ESSENTIALS HANDBOOK 2018
eSolutions is your Information Communications and Technology (ICT) group at Monash University. We are here to help with all your technology needs while you are studying at Monash. There are many technology systems and Need more help or do you have a services across the university so we have question? You can contact us online, developed this guide to give you an by phone or in-person at one of our overview of the essential technology IT Service Desks located on each of our services that Monash provides, as well campuses (see back page for locations). as some useful links to access more information online. B
STUDENTS NEW TO MONASH
Welcome to Monash University! If you are new to the university, here are a few IT tips to get
you started. Below are the top six things to do in week one:
CHECK IN AT GET STARTED
Uni life can be complicated at first, so this website will help make it a little
easier to navigate your first semester at Monash.
monash.edu/get-started
CONNECT TO EDUROAM WI-FI
Check out our secure wireless network which is available across all
Australian campuses. See page 2.
monash.edu/esolutions/network
RECOVER YOUR PASSWORD
Forgot your password? No problem. We know you have a lot of passwords
to remember. To help you easily recover your password, visit the Identity
Management Services (IMS) website. See page 8.
ims.monash.edu
EXPLORE MY.MONASH
This is the place to go to for your needs and enquiries. Access the Web
Enrolment System (WES), Allocate+ for timetabling and Moodle along
with information about printing, library loans and more. See page 4.
my.monash
TAKE A LOOK AT SOFTWARE
Review the software available to students for free or at heavily discounted
prices (including Office 365, EndNote and Nvivo) to use on personal devices.
monash.edu/software
GET STARTED WITH GOOGLE
Google Apps are used here at Monash which include Mail, Docs, Sheets,
Drive, and many more.
monash.edu/google-apps
1
COMPUTER LABS STUDENT USE PROCEDURES
Monash has over 5400 student computers Monash University has policy and
in computer labs, libraries and hospitals procedures, which ensure that users
across Victoria. have guidance as to the University’s
expectations where social media are used.
We have general access computer labs
open to all students, dedicated teaching The policy can be found here:
labs and faculty labs with specialised monash.edu/social-media-policy
software installed.
Students must familiarise themselves
Opening times vary, with some computer with the Acceptable Use of IT Policy
labs offering 24 hour ID-card access. monash.edu/infotech-acceptable-
use-policy
Please click the link below to obtain
further information about many of
our computer labs (including hours
of operation, numbers of computers,
software installed and more).
FREE WI-FI ON CAMPUS
monash.edu/locate-a-lab Monash uses Eduroam to provide free
Wi-Fi to students.
By default students save their files in the Connecting to Eduroam is simple:
My Documents folder when logged in on ■■ Enter your Monash username as
any Windows lab computer. These files username@monash.edu
are secure, backed up and accessible* ■■ Enter your Monash password
from any Windows lab computer. ■■ Connect.
You can use eduroam at any participating
You can also save your files in your institution. This includes over 20
Google Drive. These files are secure universities in Australia and many
and backed up but this service offers other institutions across the globe:
the benefit of being accessible from any eduroam.edu.au/eduroam-locations
location with an internet connection: monash.edu/eduroam-wireless
drive.google.com
*These files are not available offline (or for Macs).
2PRINTING TOP SIX IT QUESTIONS
Monash University now uses a single
ASKED IN 2017
‘follow me’ print service. You can print
from any computer lab, library or personal I forgot my password
device and collect documents from 1 – how do I reset it?
any Monash printer at any campus. ims.monash.edu
■■ Use one payment system for all your
printing (M-Pass) using your Monash What software can I install
ID card or username and password.
2 on my personal device?
■■ Top up credit online or via a kiosk in the monash.edu/software
Library (note: the new payment system
is cashless – you will need to use a What is Moodle?
debit/credit card to top up your funds). 3 monash.edu/moodle-faq
■■ Print wirelessly from your laptop,
smartphone or tablet. How do I connect my
4 personal device to the
Please note: the default printer output is
black and white. If you want colour output, wireless network?
you must make your selection at the monash.edu/
printer options page before you send eduroam-wireless
the job to print.
Print requests remain in the queue for I can’t access my student
5 account or see exam
six hours. If you do not release your jobs
within six hours, you will have to resubmit results. What can I do?
your print request again. monash.edu/encumbrance
You will not be charged for printing
I have a problem with
until you release print job from a printer. 6 printing (connecting;
For more information and printing charges: checking credits etc.)
monash.edu/student-printing monash.edu/
connect-printer
Commonly asked questions:
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3MY.MONASH YOUR SINGLE POINT OF ENTRY FOR ONLINE SERVICES This is your single point of entry to the Download the my.monash app on your online services Monash offer. It offers iPhone or Android and move seamlessly real-time information and easy access between desktop and mobile. to frequently used services. The dashboard delivers important notices, itunes.apple.com/us/app/ reminders and allows you to add favourite my.monash/id1158866128 links. The Timetable tile shows details of your next class and Academic record shows your results. Dynamic content also play.google.com/store/ includes important dates and information apps/details?id=com. about things that are coming up in the ombiel.campusm.monash student lifecycle. 4
G SUITE (GOOGLE APPS) MONASH UNIVERSITY LIBRARY
■■ Mail, Calendar and Drive ■■ Discover library resources, including
■■ Opt in to additional services including reading lists, databases and electronic
Google+, Blogger, YouTube and more books and journals
■■ Unlimited storage for Mail and Drive ■■ Use Library guides to identify online and
print resources in your subject area
■■ Participate in information research and
learning skills programs and tutorials
■■ Find your way around using the digital
wayfinding screens – know which study
spaces are free, busy or full
■■ Check computer availability and book
ASK.MONASH a discussion room for group work via
Monash University FAQs ‘Quick Links’ on the Library website
■■ Find answers
■■ Submit a question
■■ Provide feedback
connect.monash.edu/askmonash
MY COURSE
■■ Schedule your classes
■■ Manage your course and units
MOODLE
Online learning system
■■ All learning materials for enrolled units
■■ Access study materials including
lecture notes, assignments and quizzes WEB ENROLMENT SYSTEM (WES)
■■ View your grades ■■ Enrolment and re-enrolment
■■ Participate in discussion forums ■■ Fees and scholarships
■■ Results
5BRING YOUR OWN DEVICE
If you are intending to purchase or bring your own device to use at university, the following
considerations should be used as a guide. Note that some faculties recommend their own
minimum system requirements for certain degrees so please check with your faculty before
purchasing your device.
BATTERY LIFE
Check to see the rated battery life and the length of the battery
warranty period.
WEIGHT
Laptops can range anywhere from 1kg up to 6kg. If you plan to be travelling
regularly, consider a lighter device.
SIZE
Smaller devices can be more portable but they may not have the processing
power you require and they may also be more expensive. When choosing a
device, take into account the applications you will be using and the locations
where you will be using your device.
USB PORTS
How many USB ports does the device have and, are they the slower USB2
or the faster USB3.
WARRANTY
How long is the warranty valid for? Check to see if the manufacturer offers
an international warranty rather than one limited to the country in which the
device is purchased. This is particularly useful for travellers.
RAM (RANDOM-ACCESS MEMORY)
Some laptops are sold with 2GB of memory as standard. You will get more
benefit from a laptop with at least 4GB of RAM.
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6SPECIFICATIONS
RECOMMENDED MINIMUM LAPTOP SPECIFICATIONS
COMPONENT PC MAC
Processor Intel i5 2.2Ghz /AMD A6 1.8Ghz 1.1Ghz dual-core m3
Operating system Windows 10 OS X 10.12
Memory 4GB
Hard drive 250GB SSD (Solid State Drive)
Display 12” screen with 1366 x 768 screen resolution
Office 365
Software
A reputable anti-virus program (see page 9 for further details)
Microsoft Edge Safari 9.0.2
Web browsers Firefox – optional (latest version)
Chrome – optional (latest version)
Wireless protocol 802.11n dual band or 802.11b/g/n
Accessories A carry bag and an offline storage device to backup files
WIRELESS PROTOCOL SPECIFICATIONS
LEVEL PROTOCOL ASSESSMENT
Best option 802.11ac wave 2 This is the best future-proof
connection
Better option 802.11ac Ideal for strong wireless
connection
Good option 802.11 a/b/g/n Provides a good wireless
802.11n dual-band connection
Entry level option 802.11 b/g/n Supported and connects but
it is not the ideal protocol
EDUCATION DISCOUNTS FOR APPLE, DELL OR HP DEVICES
apple.com/au-hed/shop dell.myunidays.com/AU/en-AU hp.myunidays.com/au/en-au
78
PASSWORDS AND SECURITY SECURITY SOFTWARE ON
Your Monash password expires every
PERSONAL COMPUTERS
six months. To ensure you have a strong
Security software such as anti-virus
password, it must meet the following
and anti-malware are important means
criteria:
of ensuring personal computers are
It must be between 8 and 12 characters protected from security threats.
in length.
It is recommended that students have
It must also include: an up-to-date security program and that
system updates are installed regularly.
■■ A combination of upper and lower
case letters Windows 10 ships with ‘Windows
■■ At least one number Defender’ anti-virus preinstalled. If you
wish to choose a different option, there
■■ One or more symbols including are many free anti-virus programs for all
the spacebar (but excluding the platforms. An internet search will help you
@ and ‘ symbols) see what is available and what they offer.
■■ It cannot be a dictionary word or monash.edu/esolutions/software/
a simple string of letters or numbers free-antivirus-software-for-home
■■ It cannot be any of your previous
six passwords.
PROTECT YOUR MONASH
ACCOUNT FROM HACKING
MONASH PASSWORD RESET
Phishing and Ransomware are affecting
FORGOT YOUR PASSWORD? more and more computer users around
NO PROBLEM the world. In order to reduce the chance
of your account being targeted, please
We know you have a lot of passwords read the following information:
to remember. To help you easily recover
your password if it should be needed: monash.edu/esolutions/
email-collaboration/phishing
■■ Go to ims.monash.edu
monash.edu/esolutions/
■■ Select – I’ve forgotten my password. email-collaboration/ransomware
■■ Enter your student ID.
■■ A security code will be sent to your
mobile phone. Use this code to reset LOST AND FOUND
your password.
To hand in or recover lost property, visit:
monash.edu/lost-and-found
9eSOLUTIONS SERVICE INTERNATIONAL CONTACTS
CHINA
We are here to help with all your IT needs
377 Linquan St. Dushu Lake Science
and Education Innovation District
Suzhou, Jiangsu 215123
CONTACT US
E: office.iitbmonash@iitbmonash.org
monash.edu/esolutions/contact T: +86 139 159 63060
jri.eng.monash.edu
LOG A REQUEST
servicedeskonline.monash.edu INDIA
IITB-Monash Research Academy
EMAIL A-7 Main Gate Rd., Powai Mumbai 400076
servicedesk@monash.edu iitbmonash.org/wp-content/
uploads/2016/07/Academy-Map.pdf
TELEPHONE E: office.iitbmonash@iitbmonash.org
Internal: x32777 T: +91 22 2576 4744
External: +61 3 9903 2777 +91 22 2576 4740
IN PERSON ITALY
Rm. 28, 1st Fl., Palazzo Vai, Via Pugliesi
Caulfield
26 59100 Prato
Monash Connect
Building B, Ground floor E: studentservices@monash.it
T: + 39 0574 436928
Clayton
Monash Connect
MALAYSIA
Campus Centre
21 Chancellors Walk, Rm. G163 Lv. 2, Building 2, Jalan Lagoon Selatan
47500 Bandar Sunway, Selangor Darul Ehsan
Parkville
Monash Connect E: malaysia-studentservices@monash.edu
Sissons Building (located at reception) T: +603 5514 5880
Peninsula SOUTH AFRICA
eSolutions
Building A, Level 2 Building A, 144 Peter Rd. Ruimsig, Roodepoort
E: msa-client.services@monash.edu
T: +27 11 950 4077
Produced by SMC Monash: 18P-0016. January 2018. CRICOS provider: Monash University 00008C.You can also read
