VBL: A Compliant Test Landscape for Complex Insurance Processes Using SAP Test Data Migration Server
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SAP Customer Success Story | Insurance | Versorgungsanstalt des Bundes und der Länder (VBL)
© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Picture Credit | Versorgungsanstalt des Bundes und der Länder (VBL), Karlsruhe, Germany. Used with permission.
VBL: A Compliant Test Landscape
for Complex Insurance Processes
Using SAP® Test Data Migration
Server
SAP Customer Success Story | Insurance | Versorgungsanstalt des Bundes und der Länder (VBL)
Executive overview Company
Versorgungsanstalt des Bundes und der Länder (VBL)
Company
Industry
Insurance
Vision
Products and Services
Why SAP Public sector – occupational pensions
Web Site
Solution www.vbl.de
SAP® Solutions
Benefits
Implementation service for SAP Test Data Migration
Server software (insurance), including its “collector”
Future plans software
Versorgungsanstalt des Bundes und der Länder (VBL) is Germany‘s largest
supplementary pension provider. Its SAP® ERP and SAP Customer Relationship
Management applications contain sensitive data and are tailored to manage
insurance processes via a specific data model and custom-developed applications.
VBL wanted to manage its complex test landscape using SAP Test Data Migration
Server software to help ensure compliant, high-quality test data, reduce non-
productive system size, protect sensitive data, and minimize administrative effort.
2/9 © 2014 SAP SE or an SAP affiliate company. All rights reserved.SAP Customer Success Story | Insurance | Versorgungsanstalt des Bundes und der Länder (VBL)
Executive overview
VBL – occupational pension specialists
Company
Vision
VBL has been providing public-sector occupational
pensions for 85 years. It is the largest provider of
Why SAP
supplementary pensions in Germany. Currently
some 5,400 participating employers and about
Solution 4.4 million insured employees use VBL’s services.
VBL manages more than €28.5 billion in employee
and employer contributions.
1.2 million
Benefits
VBL is one of the largest institutional capital investors
Future plans in Germany. More than 1.2 million pensioners receive
a supplementary pension from VBL alongside their Satisfied retirees
state pension, amounting to about a €4.7 billion benefiting from
pay-out in supplementary pensions every year. VBL services
VBL is the first port of call for the public sector when
it comes to occupational pensions. The company
advises and informs employees, pensioners, and
employers alike.
3/9 © 2014 SAP SE or an SAP affiliate company. All rights reserved.SAP Customer Success Story | Insurance | Versorgungsanstalt des Bundes und der Länder (VBL)
Executive overview
Up-to-date services for the public sector
Company
Vision
VBL constantly develops its business to offer As a public agency VBL must operate efficiently by
customers the best possible service. In the public keeping administrative costs low. VBL’s customers
Why SAP
sector, VBL operates in a very dynamic environment expect a secure investment strategy that ensures
and must respond quickly to economic and demo- high, long-term returns, even when financial markets
Solution graphic developments, changing legal requirements, struggle and interest rates are low.
market trends, and customer preferences.
To ensure that VBL can continue to provide services
Benefits VBL offers flexible, innovative insurance products with attractive conditions in the future, the company
and supports customers in developing their own must innovate and be budget conscious. VBL
Future plans pension plans. The company provides different constantly redefines and streamlines the maintenance
supplementary pension packages to keep up with and setup of the SAP solutions and landscapes, as
current industry trends; many people in the public well as its application-related processes to guarantee
sector rely on a supplementary pension alongside the best support for all VBL systems. These systems
the state pension negotiated in collective labor include nonproductive SAP software systems for
agreements. In addition to traditional occupational testing, training, demos, and quality assurance
pension schemes VBL’s product portfolio includes purposes.
voluntary insurance products.
“It is very important for us to have a constant dialogue with our customers
and learn about their needs. This enables us to provide expert advice and
the very best service.”
Richard Peters, President and Chairman of the Executive Board, Versorgungsanstalt des Bundes und der Länder
4/9 © 2014 SAP SE or an SAP affiliate company. All rights reserved.SAP Customer Success Story | Insurance | Versorgungsanstalt des Bundes und der Länder (VBL)
Executive overview
Engaging experts from the System
Company
Landscape Optimization group
Vision
Throughout a previous project, VBL recognized it “We have very high data standards and therefore we
was essential to migrate its mainframe systems to constantly refresh our test systems to ensure that
Why SAP
a central SAP environment, reducing complexity and we are always working with up-to-date information,”
increasing efficiency. Jörg Müller, head of IT strategy Müller says. “In addition, legal regulations require
Solution at VBL says: “Since our system landscape is extremely strict data protection and demand full data compli-
complex, and we handle large amounts of data on a ance. Due to these legal restrictions we, as a public
daily basis, a main requirement and major prerequisite enterprise, are bound to do all testing in a predefined
Benefits is to ensure consistency across all processes and test environment.”
applications.”
Future plans VBL searched for highly automated functionality that
Müller adds: “In the past it was very challenging to would enable them to create test cases by copying a
create and handle adequate test cases which cover defined set of data from the productive environment.
our complex insurance solution. Since a typical The System Landscape Optimization group offered
insurance account holds more than 25 years of data VBL additional flexibility to build an object-based
history and numerous interdependencies, creating data model while integrating custom developments.
suitable and manageable test cases is becoming The group’s services also helped VBL cover standard
more difficult.” and nonstandard applications and let them completely
anonymize data to achieve full data protection.
“SAP has been a strategic partner and trusted advisor
for VBL since 1982.”
Thomas Bönig, IT Director, Versorgungsanstalt des Bundes und der Länder
5/9 © 2014 SAP SE or an SAP affiliate company. All rights reserved.SAP Customer Success Story | Insurance | Versorgungsanstalt des Bundes und der Länder (VBL)
Executive overview
A high-quality test landscape supports
Company
business operations
Vision
VBL opted for SAP Test Data Migration Server soft- As a first step, the SAP experts thoroughly analyzed
ware (SAP TDMS ) and its “collector” software to VBL’s system for integrating the company’s specific
Why SAP
build up test landscapes. The collector is dedicated insurance solution into the SAP TDMS data model.
software for object-oriented data selection through- The System Landscape Optimization group’s team
Solution out a whole system, even for industry solutions and executed the first object-oriented data selection
customer relationship management systems. The based on the analysis results and successfully
software works in scenarios where no standard SAP migrated the data to the VBL test environment. The
Benefits TDMS solution is available. The data selection can project scope encompassed SAP applications such
start at any point within the data model and creates as management of business partner financial data,
Future plans a consistent data set for each selected business collections and disbursements, claims management,
object. The software can select any business object – and VBL custom-developed applications including
including business partners, claims and damages, special human capital management functionality for
contract accounts, and insurance objects. Starting payments, candidacy, and bonus systems.
with selected objects, the software identifies within
the model all the dependent data that must be
transferred to ensure full consistency of all business
processes.
“The SAP experts understood the complexity and interdependencies of our
SAP applications and achieved the ‘scrambling’ effect to our utmost
satisfaction while ensuring full data consistency.”
Christoph Rieder, Project Manager Test Data Management Systems, Versorgungsanstalt des Bundes und der Länder
6/9 © 2014 SAP SE or an SAP affiliate company. All rights reserved.SAP Customer Success Story | Insurance | Versorgungsanstalt des Bundes und der Länder (VBL)
Executive overview
Creating dedicated test cases to help
Company
ensure legal compliance
Vision
The new VBL-specific data model was created in In order to facilitate a smooth handover, the team
only two test cycles. Selecting 701 SAP standard worked via on-site meetings and remote sessions and
Why SAP
and custom-developed tables out of the 2.2-terabyte provided user training to VBL users and developers.
production system and integrating them into the “There was great communication and extremely
Solution defined data model proved to be a challenging task. high satisfaction among the team,” says Müller.
To meet all compliance standards, VBL’s sensitive
Benefits data had to be altered using pseudonymization
techniques to ensure data protection within the test
Future plans environment. During the pseudonymization process,
the most obvious identifying fields within VBL’s data
record such as address, tax identification number,
and so on were randomly replaced by artificial
identifiers. Pseudonymization is a first step to
701
VBL-specific tables
prepare for complete data anonymization, which
ensures that the original data set – for example
integrated into the data
the personal data of a retiree – can no longer be model
identified.
7/9 © 2014 SAP SE or an SAP affiliate company. All rights reserved.SAP Customer Success Story | Insurance | Versorgungsanstalt des Bundes und der Länder (VBL)
Executive overview
Maintaining consistency across all
Company
processes and applications
Vision
By using SAP TDMS, VBL is now able to provide important and beneficial for us, because what cannot
high-quality test data, decrease storage space be tackled via SAP TDMS has to be done manually
Why SAP
requirements on all nonproductive systems, comply and that is very cost intensive. Our IT department
with data protection regulations, and reduce efforts can now create test systems with less effort and on
Solution for administration and data provisioning. a selective basis. The creation of new test systems
now takes less than a week. And a major advantage
“We chose SAP TDMS to become VBL’s strategic is the selective migration of small amounts of
Benefits platform. This solution grants us the freedom to data – for example, specific defects – within less
implement all legal requirements. Our envisioned than one day, increasing efficiency and speeding
Future plans goal is to use SAP TDMS for building test scenarios up our testing sequence.”
that cover almost 100% of all our test cases,” says
Thomas Bönig, IT director at VBL. “This is extremely
“SAP TDMS was integral in helping us establish highly automated test data
provisioning, and we have the opportunity to build regulatory requirements
into the tool. SAP TDMS guarantees data quality in our test landscape in
the long run.”
Thomas Bönig, IT Director, Versorgungsanstalt des Bundes und der Länder
8/9 © 2014 SAP SE or an SAP affiliate company. All rights reserved.Versorgungsanstalt des Bundes und der Länder (VBL)
Meine VBL.
Executive overview
Future milestones for
Company
thorough testing
Vision
“Complete data anonymization is our defined goal,
and upgrading all systems to the latest SAP release
Why SAP
is one of our major prerequisites for supporting our
company’s strategic goals,” explains Bönig. “Offering
stable test data for most of our business processes
Picture Credit | Versorgungsanstalt des Bundes und der Länder (VBL), Karlsruhe, Germany. Used with permission.
Solution
and enabling a fully automated test environment will
help reduce costs and reassign resources to more
Benefits important tasks. Furthermore, we are focusing on
the manual setup of special test scenarios when
Future plans implementing a new release or new legal requirements.”
Bönig adds: “VBL considers SAP the perfect partner
to specialize in and cover more functionality for
individual insurance solutions.” According to Bönig,
VBL as a public enterprise, counts on SAP to extend
its solution expertise.
“One of the future challenges is ensuring
sustainability and compliance for the test
data management environment.”
Christoph Rieder, Project Manager for Test Data Management
Systems, Versorgungsanstalt des Bundes und der Länder
Studio SAP | 34094enUS (14/11) © 2014 SAP SE or an SAP affiliate company. All rights reserved. 9/9© 2014 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
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