Sustainable Holidays Report 2012 - Spreading smiles
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OVERVIEW
OUR STRATEGY
DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Sustainable Holidays
Report 2012
Spreading smiles
OVERVIEW
OUR STRATEGY
Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
How to use this report
Welcome to the TUI Travel PLC Sustainable Holidays Report 2012.
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OVERVIEW
OUR STRATEGY
01 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Welcome
“Welcome to TUI Travel’s latest Sustainable Holidays Report, which follows the launch of our ambitious
three-year Sustainable Holidays Plan in 2012.
The Plan comprises 20 challenging and measurable commitments, underpinning four stretching goals –
to operate Europe’s most fuel-efficient airlines and reduce carbon on the ground by 20,000 tonnes of CO2,
to take 10 million customers on ‘greener and fairer’ holidays, and to be considered a leader in sustainable
holidays by colleagues and customers ( page 13).
In this report, we reflect on our successes and challenges so far and share performance data for the 2012
financial year* (1st October 2011 to 30 September 2012).
The Sustainable Holidays Plan is integral to TUI Travel’s vision of making travel experiences special
designed for customers’ ever-changing needs. Customers increasingly trust us to live up to our
sustainability ambitions of minimising environmental impact, respecting culture and people, and bringing
economic benefit to communities. In doing so, we improve the quality of their holidays, and help preserve
the destinations we all love to visit.
Over the past year, my management team integrated performance towards sustainability into the annual
strategy development process, and approved significant investment in cutting-edge aviation technology
to ensure we continue to drive down our carbon footprint over the next decade.
As market leader, it is incumbent on us to pioneer sustainability change in our sector – a challenge we
embrace, in the knowledge that success is critical to the future health of our business and of the industry.”
Peter Long, Chief Executive
*Data for the 2012 financial year is referred to throughout this report as 2012 or FY2012.
www.tuitravelplc.com/sustainability
OVERVIEW
OUR STRATEGY
02 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
TUI Travel at a glance
TUI Travel PLC (referred to in this report as ‘TUI Travel’ Our business is grouped into three sectors: Mainstream,
UK & Ireland
and ‘the Group’) is one of the world’s leading leisure travel Specialist & Activity and Accommodation & Destinations.
companies, with over 240 trusted brands in 180 countries The businesses within our sectors follow either the Tour Nordics
and more than 30 million customers. From the most Operator or Online Accommodation business model Mainstream Germany
popular holiday brands to an unparalleled collection of depending on which market they address. France
specialist travel providers, we offer the breadth and depth We are a truly global business, employing approximately Other
Tour
of experiences and expertise for every conceivable type 54,000 people and operating in 31 key source markets Operator
of traveller. worldwide. As a dynamic, influential company we are
‘Making travel experiences special’ underpins everything committed to responsible leadership in the travel sector. Specialist
& Activity
we do and keeps our focus on providing the unrivalled Our head office is in the UK and TUI Travel PLC is listed
choice, professionalism and confidence our customers on the London Stock Exchange as a member of the
and stakeholders can rely on, now and in the future. FTSE 100 and FTSE4Good indices with the ticker code TT.
For further information about TUI Travel, visit: Inbound Services
www.tuitravelplc.com Accommodation
& Destinations
Online Accommodation
Online
Accommodation
Our 31 key source markets are:
Australia Finland Mexico Spain
Austria France The Netherlands Sweden
Belgium Germany New Zealand Switzerland
Brazil Hungary Norway Thailand www.tuitravelplc.com
Canada India Poland Ukraine
China Ireland Russia United Kingdom
Czech Republic Italy Singapore United States
Denmark Luxembourg Slovenia
OVERVIEW
OUR STRATEGY
03 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Highlights from 2012
£16m
amount saved through
89%
of TUI Travel’s aircraft
600
Participants attended
environment efficiencies are now fitted with our supplier sustainability
in 2012* fuel-saving winglets workshops since the
We featured over launch of our Plan
850
hotels which had
73.0g 2m
Customers stayed in
sustainability certifications
in brochures and on
websites Our businesses helped
contribute over
€5m
of CO2 emissions per hotels with sustainability
revenue passenger certifications
kilometre (RPK) across TUI
Travel airlines – making our to good causes
airlines some of the most
78% 120
fuel efficient in Europe
TUI Travel airlines’
2.3m
Holidaymakers engaged
achieved their
6%
of TUI Travel senior
leaders agreed that TUI
Travel acts responsibly on
Ideas generated by
colleagues as part
of our sustainability
in sustainable tourism carbon efficiency target environmental matters innovation competition
two years early and is socially responsible
*An approximate figure of Group savings that have been tracked, gross of any upfront investments
required to achieve those savings in 2012. Part of previously identified cost savings.
OVERVIEW
OUR STRATEGY
04 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Our sustainability strategy
“During the life of our Sustainable Holidays Plan, TUI Travel has continued to shape its business to become more
contemporary and online driven, delivering holidays that take care of all our customers’ needs.
Our customer research tells us that the needs of the modern Mainstream customer – who accounts for around 80%
of the Group’s business – include the reassurance of knowing that their holiday’s impact on the environment and
destination communities is being actively managed by us, their tour operator. We strive to do so in a way that involves
our customers, reinforcing their expectations of a high commitment to sustainability from our brands.
We are building the management of sustainability issues into the agendas of our Mainstream strategic workstreams
– addressing airline management, purchasing, destination services, customers and brands, product development and
distribution. The first year of the Sustainable Holidays Plan has seen some significant milestones – for example, the
achievement of our airline carbon reduction target two years ahead of schedule – but we are aware that there is still
much to be done.
I, along with my colleagues on the Board, am resolved to address these challenges, convinced that creating more
sustainable holidays is an integral component of a modern, efficient, forward-thinking travel company.”
Johan Lundgren, Deputy Chief Executive (PLC Board sponsor for sustainable development)
‘’ In this report we outline TUI Travel’s first year of progress against the 2012-14 Sustainable
Holidays Plan – a strategy developed with due consideration of the sustainability issues
affecting our business now and in the future, in consultation with internal and external
stakeholders ( page 51).
Businesses across our Group are feeding into delivery of the Plan which has served to align and
focus our collective efforts to become a more sustainable organisation. Many of our targets are
on track, but some are proving challenging, and in those instances we will re-double our efforts
to make further progress by 2015.
Meanwhile the global sustainability challenges remain as pressing as ever – for example,
the impacts of eco-system degradation and climate change on the environment and
communities in our holiday destinations, and on the holiday experience. We welcome feedback
on TUI Travel’s response to these challenges. sustainabledevelopment@tuitravel.com”
Jane Ashton, Director of Group Sustainable Development
OVERVIEW
OUR STRATEGY
05 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Our strategic framework
TUI Travel’s strategic framework underpins everything we do
.
and comprises of our Vision, Strategic Drivers and the Values 2014..
that are intrinsic to our business culture. Our sustainability
strategy ‘Sustainable Holidays Plan 2012-14’ aligns with our
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To read more about our corporate strategy, visit: www.tuitravelplc.com
2014..
.
OVERVIEW
OUR STRATEGY
06 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Stakeholder engagement
Communicating with the groups that have an interest in our Company We are conscious of the pressures that tourism can place on local Twelve of the most high profile examples include:
and its activities helps us develop as a business and incorporate populations and resources and therefore work collaboratively with • Sustainable Tourism Management Conference in Istanbul, 2011
respect for the environment and people into the way we work. communities, governments and a range of other partners to support • London Ski Show, 2011
TUI Travel PLC regularly engages with customers, colleagues, investors, sustainable management of destinations. Examples include: Global • World Travel Market in London, 2011 & 2012
industry partners, academia, suppliers, stakeholders in destinations, Sustainable Tourism Council, Dutch Association of Travel Agents &
• Taking Responsibility for Tourism conference in London, 2012
governments, non-governmental organisations and experts in Tour Operators, Deutscher ReiseVerband, Association of British Travel
Agents (ABTA), GIZ, The Overseas Development Institute, The Travel • International Conference on Climate Change & Tourism in
sustainable tourism. Where possible, we have incorporated their Bournemouth, 2012
feedback into our sustainable development strategy. Foundation, The Tour Operators Initiative and Born Free. Read more
here: page 14. • Global Sustainable Tourism Council AGM in Washington DC, 2012
We have developed collaborative partnerships with many stakeholders • Harvard University Business School in Boston, 2012
whose insight and guidance continue to help us develop our position For more information on our partnerships and collaboration, visit:
www.tuitravelplc.com • Spanish National Congress for the Environment - European
on aviation and climate change. Examples include: Carbon Disclosure
Campaign for Business & Biodiversity in Madrid, 2012
Project, Sustainable Aviation Fuel Users Group (SAFUG), Sustainable
Aviation, Forum for the Future in the UK and Aviation Initiative for Senior managers are advocates for sustainable tourism • Fitur in Madrid, 2012 & 2013
Renewable Energy in Germany (AIREG). Read more here page 27. During the first 18 months of our Sustainable Holidays Plan, • Carbon Disclosure Project workshops in London, 2012 & 2013
TUI Travel senior managers publically advocated sustainable tourism • Responsible Business Summit in London, 2012 & 2013
at 50 events with a wide range of international stakeholders. • ITB (International Tourism Bousse) CSR day in Berlin, 2012 & 2013
www.tuitravelplc.com
Jane Ashton, Director of Group Harald Zeiss, Head of Arantxa Garcia, Head of
Sustainable Development Sustainability at TUI Sustainable Development for the
presenting at the International Deutschland, presenting at Accommodation & Destinations
Conference on Climate Change ITB CSR Day in Berlin, 2013. Sector, meeting the Spanish
& Tourism in Bournemouth, UK, Prince of Asturias at a sustainability
in 2012. event in Madrid, 2012.
OVERVIEW
OUR STRATEGY
07 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Managing sustainable development
Governance The Group sustainable development department works closely with Key areas of risk identified are:
Commitment at the most senior level is vital for us to achieve our other Group departments and a network of sustainable development • Legislative and societal demands in relation to size and
goal of leading the leisure travel sector in sustainable development. coordinators in each key source market/Sector who have a remit to management of TUI Travel PLC’s carbon footprint
Johan Lundgren, Deputy Chief Executive, is responsible for reporting develop and implement sustainable development strategy, supported • Colleague actions need to uphold TUI Travel’s sustainable
on sustainable development to the TUI Travel PLC Board and by a network of champions. development policy
Jacky Simmonds, Group HR Director, is responsible for reporting on www.tuitravelplc.com
• Supplier actions need to uphold TUI Travel’s environmental
sustainable development to the Group Management Board. Jane and social supplier standards
Ashton is the Director of Group Sustainable Development and the Risk management
• Better understanding of the socio-economic impacts
Group Management Board acts as the Steering Committee, setting Policy and mitigation for Group-wide risks relating to sustainability are
of tourism
the strategic direction and long-term objectives for sustainable facilitated by the Group risk management and sustainable development
development. The Group Management Board debated the departments, with responsibility for managing such risks also shared by • Concern over damage to and quality of destinations due
Sustainable Holidays Plan strategy in 2012 and again in 2013. the businesses themselves. Increasing legislative and societal demands to ecosystem degradation and climate change
on a company like ours requires that we act responsibly and identify • Growing expectation among our customers regarding
The Group sustainable development department’s role is to drive
and manage our risks effectively. sustainability issues
change towards a more sustainable business and to forge Sector
leadership. For further information about these risks and how we manage
them see Destinations ( page 12), Carbon ( page 27 ),
Colleagues ( page 39) and Customers ( page 45 ). We have
also identified sustainability risks within the Principal risk section
of our 2012 Annual Report (p27).
Our policies Codes of Conduct
Our Sustainable We have a Group employee Code of Conduct which covers a wide range of
Development Policy sets sustainability issues, including human rights, business ethics and transparency
out our vision and approach and commits TUI Travel to upholding the principles of the UN Global Compact.
to sustainable development. In 2013, TUI Travel launched a new Supplier Code of Conduct which sets out www.tuitravelplc.com
We also have a policy on the minimum standards we expect from suppliers and their employees,
Child Protection and Animal Jacky Simmonds, Group HR Director, contractors, agents and subsidiaries when working on our behalf. The code
Welfare. To read these is responsible for reporting on covers human rights and labour laws, support for local communities,
policies, visit; sustainable development to the environmental impacts, and bribery and corruption.
Group Management Board.
www.tuitravelplc.com To read our Codes of Conduct, visit: www.tuitravelplc.com
OVERVIEW
OUR STRATEGY
08 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Indices and awards
Our commitment to Responsible Leadership Forest Footprint Disclosure Project – TUI Travel Awards Sailors of the Sea Clean Regattas certification –
extends beyond our Group. We take great pride completed its third submission to the Forest Atmosfair’s 2012 Airline Index – TUIfly was ranked The Moorings achieved the Sailors of the Sea
in the recognition we receive from external experts Footprint Disclosure Project in 2012 and was one the most climate-efficient charter airline worldwide. Clean Regattas certification for its 31st Interline
who assess our achievements and give us awards. of seven companies listed in the Travel and Leisure Thomson Airways was ranked the second most Regatta in the British Virgin Islands.
We have won a number of notable awards this year. Sector. efficient airline for short haul flights. Travelife Certified – TUI Nederland was the first
We also continue to be well positioned on sustainable FTSE4Good – TUI Travel is listed on the FTSE4Good Carbon Reduction Commitment – TUI Travel was major travel company to achieve the new Travelife
development indices. Index in recognition of our transparency and for ranked 45th out of 2,097 companies in the 2012 certification for Tour operators and Travel agents
meeting strict social, environmental and governance UK Carbon Reduction Commitment Performance in 2013.
Indices
standards. League Table. Travel Magazine Travel Awards – Jetair and Jetairfly
Carbon Disclosure Project – In 2012, for the fifth
Sustainability Yearbook – TUI Travel was featured Conde Nast World Savers Award – Intrepid Travel received the sustainable tourism award in 2012
consecutive year, TUI Travel was featured in the
Carbon Disclosure Leadership Index. TUI Travel is in the 2011 and 2012 SAM Sustainability Yearbook won the Preservation category in 2012. World Responsible Tourism Awards – Sawadee
the only tour operator to be featured in this index which features the best performing 15% of companies Green Lifestyle Awards – Intrepid Travel won the received the Best Carbon Reduction Initiative
and our score places us in the top 10% of the who submit data to the Dow Jones Sustainability Travel category award in 2012. award in 2012.
FTSE 350 for our approach to carbon disclosure index (the largest 2,500 companies globally). In 2012,
Moroccan Government Responsible Travel Awards For details of previous awards, visit:
and governance. TUI Travel received a Silver Class distinction and
– Intrepid Travel received the 2012 award for the www.tuitravelplc.com
Sector Mover status for its outstanding achievements
Environment/International category.
in the area of corporate sustainability.
www.tuitravelplc.comOVERVIEW
OUR STRATEGY
09 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Embracing the future
Forum for the Future
Forum for the Future is a non-profit organisation working globally with businesses and governments
to create a sustainable future. They have 15 years’ experience inspiring new thinking, building creative
partnerships and developing practical innovations to change our world. We’ve been working with
Forum since 2002 to help set our strategy and put it into action (initially as First Choice Holidays PLC,
subsequently as TUI Travel PLC). Forum selects a handful of companies as Pioneer partners, leading
organisations at the cutting edge of sustainability. TUI Travel has been selected as one of these partners.
“TUI Travel continues to raise standards to make sustainability an integral part of their business.
Bringing up minimum standards through their supplier code of conduct and driving projects that
address local sustainability impacts in destinations, improves livelihoods, enhances holiday experiences,
reduces risk and drives customer loyalty. The brilliant Green Ideas Factory involves colleagues
in creating more sustainable business opportunities and innovating new approaches.
By working across the travel sector through organisations such as the Global Sustainable Tourism
Council and with other leading businesses through Forum for the Future’s Sustainable Business Models
Group, TUI Travel is helping to shape the context that it operates in to make better sustainability
performance possible. Most importantly, by embedding sustainability into its differentiated hotels,
such as Sensatori, it is helping to make sustainable business the norm in the travel and tourism sector.
www.tuitravelplc.com
TUI Travel knows that this is a long term journey and reaching its targets won’t be easy, but by reaching
out to destinations, customers, colleagues, suppliers and others outside the sector it can begin to bring
sustainable holidays to the mainstream”.
Stephanie Draper, Director of Systems Innovation, Forum for the Future
www.forumforthefuture.orgOVERVIEW
OUR STRATEGY
10 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Our sustainable holiday journey
We are working to embed sustainability
throughout the holiday journey.
Flying more Sustainability Driving best practise
fuel-efficient awareness raising sustainability performance
aircraft in destinations with suppliers
Protecting Investing Reducing Supporting Saving
Biodiversity in Training Carbon Communities Water
Reducing Animal Protecting
Waste Welfare Children
Promoting greener and Training customer Greening our Engaging customers
fairer holidays online facing colleagues coach fleet in sustainable tourism
on sustainabilityOVERVIEW
OUR STRATEGY
11 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Our three-year Sustainable Holidays Plan
Our vision is to make travel experiences special with a firm commitment to sustainability.
We’ve set ourselves four goals to achieve by 2015...
Destinations Carbon
Better in the air
Colleagues
take action
Customers
who care
Better on the ground Reducing carbon emissions Involving and empowering colleagues Creating demand for sustainable holidays
Taking care in destinations
We will deliver 10 million We will operate Europe’s most Our colleagues will rate TUI Travel Customers will regard TUI Travel
‘greener and fairer’ holidays fuel-efficient airlines and save as a leader in sustainability as a leader in delivering more
We will measure this by the number of
more than 20,000 tonnes of carbon We will measure this through the Your Voice
sustainable holidays
customers we take to hotels with credible from our ground operations global opinion survey results – aiming to We will measure this by our performance in
sustainability certifications from 2012 – 2014. We will measure this through TUI Travel airlines’ meet High Performing Company scores for consumer research in our key source markets.
average carbon emissions per revenue passenger responsibility towards the environment and
kilometre (CO2/RPK) and CO2 saved from our community for all colleagues and senior leaders.
major premises, retail outlets, brochure paper
production, differentiated hotels and fleets of
vehicles (against 2011 baseline).
page 12 page 27 page 39 page 45
For an overview of our progress in 2012, see page 51OVERVIEW
OUR STRATEGY
12 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations
Better on the ground
Taking care in destinations
GOAL BY 2015: We will deliver 10 million
13 our responsibilities
14 sustainability
‘greener and fairer’ holidays certification
16 working with suppliers
We want our holidays to benefit local livelihoods and protect the 19 Sensatori
environment, and in doing so maintain the quality, viability and 21 Blue Villages
22 ECONOMIC CONTRIBUTION
desirability of our products for years to come.
23 projects
25 Sustainable managementOVERVIEW
OUR STRATEGY
13 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations our responsibilities
Travel and tourism accounts for 9% of the world’s GDP TUI Travel has a global supply chain, and our suppliers are Engaging in sustainability can also help hotels differentiate
and 6% of its exports*. Tourism also accounts for 1 in 11 the driving force for improving our sustainability performance their product, meet growing customer demand, and protect
jobs globally* and is the main source of foreign exchange in our destinations. Each of them plays a significant role in their destinations. There is also evidence that our most
in one-third of developing countries**. managing our impacts on the local community, economy sustainably-managed hotels are also those which are
The leisure travel industry can have both positive and and environment. delivering higher quality and customer satisfaction.
negative impacts on communities and the natural We are committed to influencing more hotels to achieve Our aim is to extend the reach of our influence on
environment – the challenge is how to manage these credible sustainability certifications, so as to be assured sustainability to all suppliers and to monitor their progress.
impacts for the greatest good. that our suppliers are making continual sustainability This is a big challenge, and we aim to work together
improvements. This not only improves our sustainability with suppliers to ensure that it is realised in a way that
Our business case
performance, but also benefits our suppliers. benefits everyone involved: the customer, supplier,
We want our holidays to benefit local livelihoods and protect TUI Travel, the environment, and local people.
Depending on the region, energy costs account for between
the environment, and in doing so maintain the quality,
5% and 15% of a hotel’s turnover*, so reducing energy
viability and desirability of our products for years to come.
use can have a significant impact on the bottom line. We’re
We’re working with stakeholders in destinations around the
already helping many of our hotels by training them on
world to make this a reality.
eco-efficiencies, which ultimately delivers better value for
money for our customers.
*WTTC 2012
*blueContec 2012
**UNEP 2011
“The Global Sustainable Tourism Council (GSTC) is pleased to acknowledge
and applaud TUI Travel for their commitment to deliver 10 million ‘greener
and fairer’ holidays – and in communicating the work they are doing for the
industry. As one of the first companies to commit to working with the GSTC
recognised standards we are encouraged to see TUI Travel documenting their www.tuitravelplc.com
sustainability efforts, as well as driving the demand for verified sustainable
tourism products. TUI Travel is action-oriented and delivers on their International tourist
commitment to sustainability and the endless possibilities for our future.” arrivals have increased
from 25 million in 1950
Dr. Kelly Bricker, Chair, Global Sustainable Tourism Council to 1 billion in 2012.OVERVIEW
OUR STRATEGY
14 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations sustainability certification
TUI Travel businesses are actively engaging with suppliers certifications – such as those recognised by the Global There are currently over 140 tourism supply chain
to implement credible sustainability certification schemes, Sustainable Tourism Council – and environmental sustainability certification schemes, which can be confusing
which must meet best practice standards and drive management systems. for our holidaymakers, our businesses and our hotels. To
continuous improvements. simplify matters we are focusing on those certifications
Global Sustainable Tourism Council
Our goal is to deliver 10 million ‘greener and fairer’ holidays which have achieved GSTC recognition, meaning that their
We are a member of the Global Sustainable Tourism Council standards align with the Global Sustainable Tourism Criteria.
by 2015, through taking 10 million customers to hotels
(GSTC) and our Director of Group Sustainable Development Currently 15 standards have achieved this recognition,
with credible sustainability certifications from 2012 – 2014.
sits on the board. The GSTC is a global initiative dedicated including Travelife.
We also aim to feature 3,000 hotels with sustainability
to promoting sustainable tourism practices around the world. www.gstcouncil.org
certifications by 2015.
At the core of their efforts are the Global Sustainable
In 2012, we took 2,056,700 customers to hotels certified Tourism Criteria, a set of voluntary principles that provide a In March 2013 TUI hosted a conference in Hannover for
as more sustainable, and featured over 850 hotels with framework for the sustainability of tourism businesses across certification schemes to learn more about achieving GSTC
sustainability certifications. We still have a long way to go the globe. The criteria cover all aspects of sustainability: recognition and to encourage more certifications to align
to meet our commitment. environmental, social and economic. their standards to GSTC.
One challenge is the slower than anticipated pace of hotels www.gstcouncil.org
achieving sustainability certifications. Our priority is to
support hotels by increasing their awareness and skills
necessary for them to achieve credible sustainability
GOAL BY 2015: Commitment #1
We will deliver 10 million ‘greener and fairer’ holidays. We will measure We will feature over 3,000 hotels
this by the number of customers we take to hotels with credible sustainability certified as more sustainable
certifications from 2012 – 2014, e.g. sustainability certifications working with
the Global Sustainable Tourism Council such as Travelife, and international YEAR 1 PERFORMANCE
www.tuitravelplc.com
environmental management standards such as ISO 14001 and EMAS. In Winter 2011/12 and Summer
2012 we featured over 850 hotels
YEAR 1 PERFORMANCE with sustainability certifications
We took 2,056,700 customers to hotels with credible sustainability (2011: 700 hotels).
certifications (2011: 1,207,700 customers).OVERVIEW
OUR STRATEGY
15 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations sustainability certification
“TUI Travel has demonstrated an outstanding commitment to “TUI Travel is proud to have supported ABTA throughout the
sustainability in recent years. They understand that by improving the development and implementation of Travelife. With 1,000
sustainability of their product they will be creating better holidays for hotels now subscribed to Travelife and working to improve
their customers and helping to maintain the quality of the destinations their environmental and social impacts, Travelife has initiated
visited. The Group has shown how sustainability can be designed sustainability change at scale. TUI Travel brands around the
into the day-to-day management and operation of their businesses, world look forward to continuing to promote Travelife as it
and has been an early adopter of many new sustainability tools, goes from strength to strength.”
such as Travelife and the ABTA Global Animal Welfare guidelines.” Garry Wilson, Managing Director, Mainstream Purchasing, TUI Travel
Mark Tanzer, CEO, ABTA
Travelife
TUI Travel businesses were the first tour operators to make
Since 2005 we have worked with ABTA (Association of British Travelife membership part of supplier contracts, and we
Travel Agents) and industry peers to develop Travelife, used by offer support for hotels to help them reach award level,
the majority of businesses across TUI Travel. Travelife recognises through workshops, hotel guidelines and best practice sharing.
hotels which care for the environment, their employees and page 18. TUI Travel plays an active role on the Travelife Board
the local community. In May 2013, Travelife reached their 1,000th www.tuitravelplc.com
Steering Committee and in the Travelife criteria review process,
subscribed hotel across 45 countries. In 2007, our First Choice to further strengthen their standards in alignment with GSTC.
brand was the first tour operator to market hotels with Travelife
Garry Wilson, Managing Director of Mainstream Purchasing at
certifications, and TUI Travel continues to be the largest
TUI Travel is a Director on the Travelife Board.
supporter of the Travelife system, with over 700 hotels signed
up to the system in June 2013. www.travelife.orgOVERVIEW
OUR STRATEGY
16 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations working with suppliers
The sustainability performance of our hotel suppliers is In 2013, TUI Travel launched a new Supplier Code of Communicating the benefits
a critical factor in TUI Travel’s sustainability performance. Conduct for all suppliers including hoteliers. The code One of the most effective roles we can play is simply to
We work in partnership with our suppliers to help them sets out the minimum standards we expect from suppliers communicate the benefits of hotels addressing their social
improve their energy and water management, achieve and their employees, contractors, agents and subsidiaries and environmental impacts.
sustainability certification, and share best practice. when working on our behalf. The code covers human
Our ‘Guidelines for Environmental Sustainability in Hotels’
rights and labour laws, support for local communities,
Setting clear minimum standards aim to help our suppliers achieve best practice sustainability
environmental impacts, and bribery and corruption.
The majority of TUI Travel businesses have incorporated performance, and highlight case studies where eco-
For more information, please visit:
environmental and social minimum standards into their efficiencies have saved suppliers significant amounts of
www.tuitravelplc.com money. www.tuitravelplc.com
contracts for accommodation suppliers.
These minimum standards require each hotelier to initiate TUI Nederland has a dedicated website for suppliers to
(or continue to develop) a sustainability programme, encourage support for Travelife: www.tuigreen.com
managing and improving their impacts on the environment, TUI Travel dedicates a section of its corporate
their employees and the local community. website to ‘working with suppliers’: www.tuitravelplc.com
www.tuitravelplc.com
“The new TUI Travel Supplier Code of
Conduct is a great way to focus our
businesses, our suppliers and partners
on shared values of integrity and social
responsibility. As a global leader in the
leisure travel industry, our customers
expect us to deliver excellent value for www.tuitravelplc.com
money travel experiences, in partnership
with suppliers, who follow the same high Our ‘Guidelines TUI Nederland was the first major travel company in the
ethical standards that cause those for Environmental Netherlands to develop a Fair Trade Tourism holiday
customers to trust us.” Sustainability package in 2013. All accommodations and activities during
Peter Long, Chief Executive of TUI Travel in Hotels’. this holiday are Fair Trade Tourism certified by Fair Trade
in Tourism South Africa (FTTSA). This means fair wages
and good working conditions for owners and employees.OVERVIEW
OUR STRATEGY
17 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations working with suppliers
Providing training and skills Rewarding progress El Dorado Seaside Suites in Mexico won
TUI UK & Ireland’s top hotelier sustainability
For a number of years we have been facilitating supplier Several of our businesses give awards for top-performing
award in 2012. This hotel supports our
training on sustainability around the world. In the last hotels on sustainability to encourage and celebrate best Jungle Jams project. page 22
two years, we have organised over 20 supplier workshops practice. www.thetravelfoundation.org.uk
attended by 600 hoteliers and other stakeholders, in TUI Deutschland awards its most environmentally
locations such as Germany, Kos, Rhodes, Turkey, Sweden, responsible hotels with the TUI Umwelt Champion
Mallorca, Madeira and the Dutch Antilles in the Caribbean. (’Environmental Champion’) award. The award system uses
Travelife as part of the assessment criteria. 138 hotels
achieved the award in 2012, and the top hotel was Hotel
Tigaiga in Tenerife, due to its strong commitment to
environmental protection, including being an early adopter
of solar energy some 20 years ago.
TUI UK & Ireland awards its top-performing hotels on
sustainability at an annual supplier event at the World Travel
Market in London. In 2012, the winner was El Dorado Seaside
Suites in Mexico for wholly integrating sustainability into
their management philosophy and customer experience.
www.tuitravelplc.com
In 2012 TUI Nederland organised supplier Hotel Tigaiga staff in Tenerife –
conferences on sustainability in the celebrating their top TUI
Caribbean islands of Bonaire, Curacao and Deutschland Environmental
Aruba in partnership with Travelife and the Champion award in 2012. They
environmental consultancy blueContec. were early adopters of solar
panels. www.tui.comOVERVIEW
OUR STRATEGY
18 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations working with suppliers
We believe that more sustainable holidays go hand-in-hand with Working in partnership with suppliers sustainability workshops, individual on-site visits and an online
higher quality holidays and we are building our business around TUI UK & Ireland is working with blueContec and Responsible energy management system.
‘differentiated’ hotels and holiday experiences that provide a Hospitality Partnership to provide 55 of their differentiated hotels We have also incorporated challenging water and energy
seamless experience for customers. with dedicated environmental consultancy from 2012 to early 2014. benchmarks into differentiated hotel specification contracts
For the purposes of our Sustainable Holidays Plan, we define These hotels include Sensatori ( page 19), Holiday Villages and across the Mainstream Sector.
differentiated hotels as those over which we have a level of Couples hotels – some of our most popular holidays.
Meeting new challenges
influence and control, so we take a greater level of responsibility The goal is for these hotels to achieve Travelife awards and work
for their sustainability performance. We are the exclusive customer towards ISO 14001, to collectively reduce their carbon emissions We designed our Sustainable Holidays Plan commitments to be
of these hotels within our source markets. by a total of 8,000 tonnes, and save up to an average of £50,000 ambitious, and know that a number of them will require changes
per hotel per year. For example, Tropicana Beach Hotel in Egypt to our current processes.
Our 2011 baseline consisted of 202 hotels. During 2012, we defined
44 additional hotels as ‘differentiated’, so the scope of our efforts has reduced its energy use by 40% and its water use by 33%, One of our challenges is gathering accurate energy and water data
has been expanded to 246 hotels in total. We expect this number to which should lead to savings of £150,000 in the first year alone. from the hotels we work with in order to target improvements.
increase further in future years as we consolidate our mainstream TUI Nordic has been working for many years to make its Blue This year, we are investing in a web-based sustainability data
business around differentiated holiday experiences. Village hotels more sustainable ( page 21). In 2012, the business software solution to improve the collection and aggregation
launched Project Starlight, providing dedicated environmental of our carbon, water and waste data from hotels. ( page 55 )
It is a priority for us to drive best practice sustainability performance
in our differentiated hotels. We are currently supporting many of consultancy to TUI Nordic’s 43 Blue Star hotels. The project’s aim
them through investment in expert advice. is ISO 14001 certification for all Blue Star hotels by 2014, through
Commitment #2 YEAR 1
Progress Commitment #3 YEAR 1
Progress Commitment #4
All differentiated hotels will 50% of differentiated hotels Our differentiated hotels will achieve an
have a credible sustainability will have an environmental average 24kWh and 400 litres for energy
certification management standard and water consumption per person per night
number of hotels
number of hotels
246 246
202 202
YEAR 1 PERFORMANCE YEAR 1 PERFORMANCE YEAR 1 PERFORMANCE www.tuitravelplc.com
36% of our 246 differentiated 24% of our 246 differentiated Our 246 differentiated hotels achieved an average
hotels had a sustainability hotels had achieved an 26kWh and 494 litres for energy and water
certification (2011: 17% of 36% environmental management consumption per person per night (2011: Our 202 hotels
24%
202 hotels). 17% standard (2011: 26% of 202 hotels). 26% averages were 27kWh energy and 518 litres water).
FY11 FY12 FY11 FY12OVERVIEW
OUR STRATEGY
19 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations Sensatori
Sensatori resorts showcase their ‘greener and fairer’ initiatives
Our five-star Sensatori resorts are only available through Thomson, one of TUI UK & Ireland’s
brands. As exclusive hotels, we want the Sensatori brand to lead the way in sustainability.
All Sensatori properties held Travelife Gold Awards in 2012. They are also part of our
environmental consultancy project in partnership with blueContec and Responsible Hospitality
Partnership, which sets clear targets for energy and water reduction per hotel ( page 20).
We want to ensure that our hotels support the livelihoods of local people. All Sensatori resorts
have local procurement practices, so that food and other products are bought from the local
area where practical. The majority hold ‘market evenings’, where local suppliers are invited to
sell their products, and customers are also encouraged to take walking tours using local guides.
For more information on Sensatori, please visit :
www.thomson.co.uk
You can watch a short film on our Sensatori resorts here:
www.youtube.com
“We work closely with TUI UK & Ireland on sustainability
across all Atlantica hotels. We recognise that by
97% continually improving our performance in this area,
of Sensatori we also help drive improvements in cost management,
customers rated our staff engagement and the quality of the customer
approach to the experience. Sustainability is not only the right thing to www.tuitravelplc.com
environment and local
do, but it simply makes good business sense, and will
communities ‘good’
or ‘excellent’ remain central to how we manage our operations.”
in 2012 Constantinos Victoras, Area Operations Manager
(Crete, Corfu & Egypt), Atlantica Hotels & ResortsOVERVIEW
OUR STRATEGY
20 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations Sensatori
Since 2009, Sensatori Mexico has Sensatori Tenerife focuses on Sensatori Sharm El Sheikh is Our new Sensatori Resort Turkey Sensatori Crete offers Cretan Delights
been supporting our Jungle Jams minimising water, energy and chemicals supporting a number of local community opened in Summer 2013. The hotel market evenings, where local businesses
project, run in conjunction with the Travel from towel and linen changes. The hotel initiatives, and customers can taste local used our ‘Guidelines for Sustainability pitch stalls at the hotel to sell traditional
Foundation, which is preserving traditional now offers an innovative ‘Green Stay’ beverages and buy local handicrafts from in Hotels’ to incorporate several elements Cretan products such as olive oil,
skills. Mayan women from the remote option in which customers can opt out of the Bedouin tent, managed by members of sustainability best practice, such preserves, linens, woodcrafts and herbal
community of Chumpon are earning an housekeeping service, receiving a credit of the local community, on the hotel’s as solar panels to power all external teas. The hotel also offers free village
income selling jam to this hotel (and against their extras bill. The majority of beach. lighting, a greywater management system, walking tours to customers to encourage
others in the area), giving visitors a taste food is sourced locally, even from their www.thomson.co.uk and local vegetation for landscaping. local spending and provides irrigation
of the real Mexico. The jams are available organic kitchen garden on site. In 2012 www.tuitravelplc.com to local farmers’ crops from excess
on the breakfast buffet, incorporated we developed a film to show at welcome greywater (from basins, showers and
into the hotel’s gourmet recipes, and meetings, encouraging customers to baths) from the hotel. Watch the film
can be purchased at reception and in experience the real Tenerife, buying here: www.youtube.com
the hotel gift shop. local handicrafts and eating at local www.holidaysjustgotbetter.thomson.
www.thetravelfoundation.org.uk restaurants. Watch the film here: co.uk
www.youtube.comOVERVIEW
OUR STRATEGY
21 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations Blue Villages
Blue Villages most popular and most sustainable The Blue Village Aegean Park in In Spring 2012, Blue Village Caldera Blue Village Pascha Bay in Turkey is
Our Blue Village hotels are only available through TUI Nordic. As exclusive, Rhodes is a tailor-made, high-end family Beach and Blue Village Creta Paradise using high-tech solar panels on its roof
differentiated properties, it’s important that they lead the way in sustainability. hotel designed to be carbon neutral. in Crete were equipped with 800 m2 of to power the hotel, and ground cooling
Fritidsresor, our brand in Sweden, has had an environmental code of conduct This ambitious plan challenged previous solar panels to heat water. This project to help keep the swimming pool cool.
for its hotels since the 1990s, and began seeking sustainability certification knowledge in building resorts in Rhodes, saved energy and carbon, and now acts Used cooking oil from the kitchen runs
for its Blue Village hotels in 2008. All 15 hotels are now certified. and was a key message in the marketing as the benchmark for other Blue Village the tractor which helps tend to the herbs
campaign when the hotel was opened. Hotels. and plants in the garden.
TUI Nordic supports these key hotels to reach best practice sustainability
Energy consumption is extremely low You can see a short film on the
performance. They offer all Blue Village hotels an initial energy assessment
because roofs, walls and windows are all sustainability initiatives of Blue Village
free of charge, and also finance their ISO 14001 audit. To help them achieve
double insulated and the air-conditioning Pascha Bay here:
certification, Blue Village hotels also receive additional environmental
units are cooled by cold water from the www.spreadingsmiles.com
consultancy and are invited to annual supplier conferences on sustainability,
bedrock.
hosted by TUI Nordic.
Together, the 15 Blue Village hotels have saved hundreds of thousands
of Euros by using energy and water more efficiently. Their efforts benefit
TUI Nordic as well: the Blue Village Aegean Park in Rhodes, designed to
be carbon neutral, was the most profitable hotel and had the highest
customer satisfaction in the Nordic region.
Blue Village hotels operate to high sustainability
standards. On average, they use 15kWh of
energy and 300 litres of water per guest night.
Since 2008, they have reduced their energy use
by an average of 20%.OVERVIEW
OUR STRATEGY
22 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations economic contribution
In many destinations, TUI Travel accounts for a significant Our experience is that all-inclusive hotels generally employ Destination impacts of all-inclusive holidays
percentage of tourist arrivals. That means we contribute, greater numbers of staff and purchase more food, beverage We recognise that a high concentration of all-inclusive
directly or indirectly, a significant percentage of jobs, and services, than other types of hotel. Our all-inclusive hotels in a resort can impact on the ambience and character
tourism-related businesses and tax revenues in destination customers also take up to 20% more excursions whilst of holiday destinations.
countries. on holiday.
In 2012, we worked with the Overseas Development Institute
Monitoring and improving the local economic contribution We support the Travelife sustainability certification, under (ODI) on an in-depth study of local economic impact at three
of a hotel is challenging – but despite these challenges, we which hotels must demonstrate local purchasing, fair wages of our Holiday Village resort hotels, in Turkey, Greece and
are committed to making our holidays more sustainable and working conditions, and advice for holidaymakers on Tunisia. The research found that employment, procurement
in terms of local economic impact. local customs and attractions. For more details, page 17. and customer discretionary spend are the biggest drivers
All-inclusive holidays Our Sensatori resorts have local procurement policies, of local economic impact, and that these could be improved.
hold ‘market evenings’ with local suppliers, and encourage Since then, we have initiated projects in Rhodes, Tunisia and
We are experiencing strong and growing demand for Turkey that address a number of the recommendations.
customers to take walking tours using local guides.
all-inclusive holidays.
For more details, page 21. We will continue to look for ways to measure the local
We are mindful that this type of holiday evokes strong economic impact of holidays, and share the findings with
opinions. In our view, the key issue is whether a hotel is the industry.
being operated responsibly, whatever its board basis,
which includes seeking to improve its local economic Read more on economic contributions:
contribution. www.tuitravelplc.com
www.tuitravelplc.com
Tourism makes a real difference to Between 2007 and 2010, the market
livelihoods of people across the world, share of all-inclusive doubled from
accounting for 9% of global GDP*. 17% to 34% in the UK, driven in part
*World Travel and Tourism Council’s World by difficult economic conditions**.
Economic Impact Report 2012 **GfK Ascent 2010OVERVIEW
OUR STRATEGY
23 Sustainable Holidays Report 2012 DESTINATIONS
CARBON
COLLEAGUES
CUSTOMERS
DATA & GRI
Destinations projects
We are involved in hundreds of projects that support communities and reduce environmental impacts. Where we can, we focus on the destinations where we send the most customers and
where we believe we can make the greatest difference. In 2012 this included Greece, Spain, Cyprus, Tunisia, Egypt, Turkey, Thailand, Mexico, Brazil, Dominican Republic, Cape Verde and Kenya.
Our projects cover eight themes which address key material issues for TUI Travel:
Supporting communities Saving water Reducing waste Protecting biodiversity
We support several sustainable tourism community Tourism is a thirsty industry and can often put Waste management is an important issue for hotels Many tourism destinations are special because of
projects with partners across the globe, and we are pressure on local water supplies. As well as working and destinations and is a growing priority for TUI their biodiversity, and protecting them is a priority
engaging with experts to increase the economic with our hotels to reduce water consumption, we Travel on the ground. Our project in Rhodes, in for TUI Travel. Our activities range from supporting
benefits our holidays bring to local communities. For support clean water projects around the world. For partnership with Atlantica Hotels & Resorts and sea turtle protection projects in Turkey, Greece and
example, in partnership with The Travel Foundation, example, through water charities Just a Drop and The Travel Foundation, aims to demonstrate to Mexico, to reforestation projects in Majorca and
TUI UK & Ireland is supporting farmers in Turkey Pump Aid, we support clean water projects in Kenya, hotels on the island they can reduce the amount Madagascar. In Kenya, the forest project we support
through the Taste of Fethiye project, which creates Bolivia, Uganda, Zimbabwe, Malawi and Liberia. In of waste they produce and increase their recycling was the first in the world to be issued with Reduced
links between hotels and local farmers. In the first Uganda, we’re working with Just a Drop and the rates. We helped five hotels in Rhodes to reduce Emissions from Deforestation & Degradation
season of this project, 22 farmers in five villages Kituntu Women’s Association to bring safe, clean the amount of waste going to landfill by an estimated (REDD) credits, offering a financial incentive for
supplied 100 tonnes of fresh fruit and vegetables water and effective sanitation to around 1,250 38% during the 2012 Summer season. the community to preserve its forests and invest
to nearby hotels. people in five villages near the capital of Kampala. www.thetravelfoundation.org.uk in their livelihoods and education.
www.spreadingsmiles.com www.justadrop.org www.carbonneutral.com
Animal welfare Protecting children Investing in training Reducing carbon
Many of our customers want to visit attractions on We are committed to child protection, both for the We invest in training for suppliers and other As well as our strategy to reduce carbon emissions
holiday that involve animals. The welfare of animals children we take on holiday and those in the destinations stakeholders to give them the skills they need to across our operations, we contribute to carbon
in captivity is a concern for both our customers and we serve. For example, we support a child protection deliver more sustainable holidays. TUI Travel is the emissions reduction projects around the globe. Our
our business, and we continue to audit our suppliers project in Northeast Brazil and in November 2012, largest industry supporter and donor to The Travel investments in clean energy and energy efficiency
against animal welfare standards. We were actively we formed a three year partnership with the German Foundation, who over the last 10 years have trained projects in key destinations are set to deliver a million
involved in the development of the industry’s first Government Development agency GIZ, The Code and more than 10,000 local people in skills to boost tonnes of CO2 savings by 2014, including exclusively
ever Global Welfare Guidance for Animals in Tourism, other industry partners to combat child sex tourism tourism, reduce environmental impacts and improve funding two wind farms in Turkey which bring
produced by ABTA and launched in June 2013. in Thailand. TUI Travel’s Mainstream businesses are customer experience – and also trained 800 hotels renewable energy to the local coastal communities.
Read about our policy and standards here: signed up to the Child Protection Code. to reduce energy, water and waste. www.spreadingsmiles.com
www.tuitravelplc.com Our policy: www.tuitravelplc.com www.thetravelfoundation.org.uk
www.thecode.orgYou can also read
