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CALL 13 2000 BROADBAND FOR BUSINESS
VISIT A TELSTRA STORE OR PARTNER
click telstra.com/business
TAKE THE
Exclusive business offers, ABN required.
The BlackBerry® and RIM families of related marks, images, and symbols are the exclusive properties
and trademarks of Research in Motion Limited – used by permission. Outlook, SharePoint, Microsoft and
ADVANTAGE
Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries. Cisco is a registered trademark of Cisco Systems, inc. and/or its affiliates in the
U.S. and certain other countries. iPhone is a trade mark of Apple Inc., registered in the U.S. and other
countries. Remote Backup MozyPro® is a registered trademark of Decho Corporation. McAfee® and/or
other noted McAfee related products contained herein are registered trademarks or trademarks of
McAfee, Inc., and/or its affiliates in the US and other countries. Symantec™ is a trademark or of
Symantec Corporation or its affiliates in the U.S and other countries. ™ and ® are trade marks and
registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.
C015 FEB12
MOVE ON TO A
BUSINESS CLASS
CONNECTION
You know you want speed from your broadband
service. Everybody does. But what about business-
class reliability, security and support? What about
the freedom to connected, whether you’re in the
office or on the move? You can have it all with
Telstra Mobile Broadband® and Telstra Business
Broadband. From business-grade networks to 24/7
technical support from staff who understand that
broadband means business to you, you’ll have an
advantage with every connection.
01 ON THE MOVE PAGE 02
02 IN THE OFFICE PAGE 14
THINGS YOU NEED TO KNOW PAGE 33
01
TELSTRA
ACCESS ALL AREAS
Now you can do business when you need
to – in or out of the office – with fast,
reliable mobile broadband.
LET’S SEE HOW YOU’LL GET ON
You’ll find it easiest to start by choosing the
right access device. Then you’ll be ready to
look into your different options for data plans
MOBILE
and included usage – including 24-month
You’ll have the performance and productivity
plans, options for devices that you own
advantage to browse the web, manage your
outright, and casual plans.
emails, upload and download large files, access
cloud based software and applications. You
BROADBAND® can also connect to your VPN and use high
bandwidth tools like video conferencing
without being fixed to your office location.
Telstra Mobile Broadband uses the same
Next G® network as Telstra Mobile phones,
giving you 3G wireless broadband services
over 2.1 million square kilometres, as well
as better 3G coverage in buildings, car
ON THE MOVE parks and lifts. So you can get connected
wirelessly with confidence – using a Telstra
With Telstra Mobile Broadband, you’re USB modem, Mobile Wi-Fi device or tablet.
all set to take advantage of Australia’s
fastest national mobile broadband What’s more, when you’re using a Telstra 4G
network – the Telstra Mobile Network. enabled device, you’ll also enjoy the benefits
You’ll have fast email and internet from of our4G Long Term Evolution (LTE) network
city buildings to country roads, plus a in capital CBDs, associated airports and
great choice of devices to suit the way selected regional locations. So when in those
you like to work. You’ll also be able to 4G coverage areas, you could experience
keep your teams working together with mobile broadband speeds up to twice as fast
web conferencing, video streaming, as 3G, then transfer seamlessly to our next
and VPN access from the field. fastest 3G speeds if you move out of 4G
coverage. With 4G, you’ll also enjoy much
quicker response times while browsing the
web or using online applications, less
buffering while video streaming and the
ability to multi-task with ease.
Things you need to know, see page 33.
03
WHO DO YOU
WANT TO CONNECT?
SINGLE USERS UP TO 5 USERS UP TO 16 USERS
USB Device Telstra Ultimate Mobile Wi-Fi
®
Mobile Broadband Gateway
Carry the new Telstra USB 4G device with you Telstra Ultimate Mobile Wi-Fi has double Gateways allow you the flexibility to create
and you can connect a single laptop. You can the speed of our Elite devices in capital a mobile broadband network in your office,
even pass around your device to allow other CBDs and selected metropolitan and when your team is on the move, outdoors or
users to have internet access. Ideal for regional areas. It supports Wi-Fi ‘n’ so you working in temporary locations like building
Business users who want to experience can quickly connect your team wirelessly sites or trade shows. A Mobile Broadband
Australia’s fastest national mobile broadband as well as enjoy faster transfer of important Gateway connects to our 3G network, then
network, plus freedom to do even more things files between all your Wi-Fi devices with sets up a Wi-Fi hotspot that several users can
while on the move in 4G coverage areas. maximum security and broader Wi-Fi range. log into to obtain access to the internet.
Tablet The Ultimate Mobile Wi-FI also has a larger Up to 16 Wi-Fi enabled devices can be
4G tablets will help drive efficiency through screen for displaying your Wi-Fi credentials connected simultaneously including
your business by giving you a lightweight, so you can easily connect other devices, 4 wired devices. Plus you can use the
large screen solution for what you need to monitor data usage, and receive alerts USB 2.0 ports to connect and share a
run your business on the move. Access the whenever someone joins or leaves your printer and mass storage device.
mobile internet and get in touch on the go Wi-Fi network.
by accessing your work email and calendar.
Download productivity applications and
open, view, edit and present documents
and presentations, without needed to plug
in a data cable.
TYPICAL SPEEDS WITH A 4G CAPABLE DEVICE TYPICAL SPEEDS WITH TELSTRA ULTIMATE DEVICES
COVERAGE AREAS DOWNLOADS UPLOADS COVERAGE AREAS DOWNLOADS UPLOADS
Capital CBDs, associated airports and Capital cities, associated metropolitan areas,
2Mbps to 40Mbps 1Mbps to 10Mbps 1.1Mbps to 20Mbps 300Mbps to 3Mbps
selected regional areas selected regional areas
Dual Channel is available in Capital CBDs, Other coverage areas 550kbps to 8Mbps 300Kbps to 3Mbps
1.1Mbps to 20Mbps 300kbps to 3Mbps
selected metropolitan and regional areas
Remaining metropolitan areas of all Capital
550kbps to 8Mbps 300kbps to 3Mbps
cities and many other regional and rural areas
Other coverage areas 550kbps to 3Mbps 300kbps to 1Mbps
YOU CAN FIND OUT MORE ABOUT THE LATEST DEVICES
Capital CBD means within 5km from the GPO of capital cities. Selected regional areas means within 3km of the town FROM YOUR TELSTRA ACCOUNT REPRESENTATIVE OR
centre for the selected regional locations. telstra.com/business
Things you need to know, see page 33.
04 05
YOUR
KIND OF PLAN
Setting up your Telstra Mobile Broadband TELSTRA MOBILE BROADBAND (TMB) DATA PLANS GIVES
(TMB) access is all about being in control, YOU A FLEXIBLE CHOICE OF FOUR SERVICE OPTIONS
so you can choose from four different types
of data plan – to get a service that suits the
way you want to operate.
SO, WHAT DO YOU NEED? WELL, HERE IT IS
Whichever plan is right for you, it will include:
TMB Member Data Plans (24-month plan)
• the flexibility to change at any time
SIM-only plans for USB Modems, Mobile
(early termination charges or Wi-Fi devices, Tablets and Wireless Gateway
administration fees may apply) “I already have a Mobile Broadband device
that you can buy outright, buy on a Monthly
• dedicated 24/7 business-grade and would like a cheaper monthly rate.”
Repayment Option, or bring from an earlier
technical support from specialist call plan. Monthly rates for Member Plans are
centres within Australia $5 less than the TMB Standard Data Plan.
• broadband speeds, on Australia’s largest
national mobile broadband network.
TMB Standard Data Plans (24-month plan)
Designed with our USB Modems, Mobile
“I need a new mobile broadband device included Wi-Fi devices and Wireless Gateway in mind,
with my plan.” these plans include your Telstra Mobile
Broadband device so you have what you
need to get connected outside the office.
TMB Casual Data Plans
“I only access the internet once or twice a Connect any compatible device and have
day, to catch up on my emails, access the the choice of bringing your own device or
company’s network or just see the day’s news.” buying your access device or tablet outright
or on a Monthly Repayment Option.
TMB Shared Plans
“I have a range of users on one account, and
Choose from Shared Casual, Standard or
I’d like to be able to share their unused mobile
Member plans to get better cost control
data allowances to reduce excess usage costs.”
and bill certainty across your entire fleet.
06 07
NOW,
LET’S GET YOU ONLINE
MEMBER DATA PLANS STANDARD DATA PLANS
ON A 24-MONTH TERM ON A 24-MONTH TERM
Bring your own compatible device and you’ll Buy a new device with your plan for a small
pay $5 less for your data plan each month. or $0 upfront payment.
BYO can mean literally providing your device;
or buying one either outright or on a Monthly
Repayment Option. PLAN DETAILS (24 MONTH TERM) MEDIUM USAGE EXTREME USAGE
Standard Data Plan
PLAN DETAILS (24 MONTH TERM) MEDIUM USAGE EXTREME USAGE $29.95 $39.95 $49.95 $89.95
Monthly Fee
Member Data Plan Monthly fee $24.95 $34.95 $44.95 $84.95 Monthly included data allowance
(device not included) 1GB 4GB 8GB 15GB
for use in Australia
Monthly included data for use Excess usage charges (per MB) 25¢ 10¢ 10¢ 5¢
1GB 4GB 8GB 15GB
in Australia
Upfront charge for Telstra USB 4G $0 $0 $0 $0
Excess usage charges 25¢ 10¢ 10¢ 5¢
(per MB) Upfront charge for
$99 $99 $0 $0
Telstra Ultimate® Mobile Wi-Fi
Minimum cost over 24 months $598.80 $838.80 $1,078.80 $2,038.80
Upfront charge for Telstra Ultimate®
$199 $199 $0 $0
Mobile Broadband Gateway
MINIMUM PLAN COST FOR 24 MONTHS (INCLUSIVE OF ANY UPFRONT CHARGE)
Telstra USB 4G $718.80 $958.80 $1,198.80 $2,158.80
Telstra Ultimate Mobile Wi-Fi
®
$817.80 $1,057.80 $1,198.80 $2,158.80
Telstra Ultimate® Mobile
$917.80 $1,157.80 $1,198.80 $2,158.80
Broadband Gateway
Device price is subsidised when you take up a 24-month Telstra Mobile Broadband Standard Data Plan. This is a once-off
charge paid upfront for the device. There are no further charges for the device on a Standard Data Plan.
ONCE YOU KNOW THE KIND OF PLAN YOU
WANT, YOU CAN START LOOKING AT HOW
MUCH DATA YOU’LL NEED EACH MONTH
08 09
CASUAL DATA PLANS
Work from month to month, free of a
24-month commitment. Plus, you’ll be
able to provide your own compatible device
or buy selected devices outright or on a
Monthly Repayment Option.
MONTHLY FEE INCLUDED DATA EXCESS USAGE CHARGES
(FOR USE IN AUSTRALIA) (PER MB)
$39.95 1GB 25¢
$49.95 4GB 10¢
$69.95 8GB 10¢
$109.95 15GB 5¢
SHARED DATA PLANS If you also have mobile services connected
to a Business Mobile Advantage (BMA) plan
Share your team’s unused data and minimise on the same account, you can add the
any excess usage charges, so you can keep included data allowance on the plan to the
everyone online and on budget from month shared ‘pool’ of data. This will help minimise
to month. Just choose a Shared Plan for excess usage charges, as high data users can
each individual and enjoy the cost control. access the additional usage each month not
For example, if you connect five users on used by other lighter users.
the same account to a 4GB Telstra Mobile For example, if you who have a $40 BMA
Broadband Shared Plan each, they’ll have with 200MB worth of data and a TMB service
a 20GB pool of data to share each month. with a 4GB included data plan on the same
account you’ll be able to share 4.2GB of
data across the devices.
TOTAL MONTHLY DATA CASUAL STANDARD MEMBER EXCESS
(TO USE IN AUSTRALIA) SHARED SHARED SHARED USAGE
PLAN PLAN PLAN CHARGES
(24 MONTHS) (24 MONTHS) (PER MB)
4GB $59.95/mth $44.95/mth $39.95/mth 10¢
8GB $74.95/mth $54.95/mth $49.95/mth 10¢
15GB $114.95/mth $94.95/mth $89.95/mth 10¢
Minimum cost for 24-month term on a Standard monthly plan for $44.95 = $1,078.80; $54.95 = $1,318.80; and
$94.95 = $2,278.80. Minimum cost for a 24-month term on a Member monthly plan for $39.95 = $958.80;
$49.95 = $1,198.80; and $89.95 = 2,158.80.
11
NEED MANAGE
MORE DATA? YOUR USAGE
HIGH VOLUME DATA PLANS
If you use a lot of mobile data, or you’re
connecting a busy team via a single gateway
device, a High Volume Data Plan will give
you the flexibility you need to keep in touch –
with monthly allowances of up to 120GB
HIGH VOLUME DATA PLANS FOR LAPTOPS, PCS
OR A TELSTRA ULTIMATE MOBILE BROADBAND GATEWAY
Monthly access fee on a 24 month term $360 $480 $600
Monthly included data allowance
50GB 75GB 120GB
for use in Australia
Excess usage charges (per MB) 5¢ 5¢ 5¢
Minimum costs for 24 months $8,640 $11,520 $14,400
Devices may be available for a subsidised upfront cost if you connect for 24 months.
Please ask at your Telstra store or Partner.
INTERNATIONAL ROAMING DATA INTERNATIONAL ROAMING DATA PACKS
PLANS AND PACKS Ideal for infrequent travellers, these packs
International Roaming Data Plans and Packs include a once-off charge for selected data
are a great way of staying connected using packs, starting at $29.
data applications on your Telstra Mobile
International Roaming will be automatically
Broadband device when you are overseas.
activated on your service. Your included MOBILE DATA USAGE METER
monthly data allowance doesn’t include use
Registering for our Mobile Data Usage We’ll also SMS or email you usage alerts
while you’re overseas, so you’ll be charged
INTERNATIONAL ROAMING DATA PLANS separately for this usage. International
Meter puts your latest estimated mobile as your estimated total usage reaches 80%
data usage at your fingertips. You can log and 100% of your total monthly allowance.
For more frequent travellers, with these roaming costs $15.36 per MB (plus a 50¢
on from any web connection to keep an
plans you simply pay a monthly access fee connection fee) for data usage while You can find out more at
eye on your account usage and usage by
and gain a monthly allowance to use towards overseas. These charges also apply when telstra.com/business/myaccount
individual device.
eligible data usage on your eligible Telstra accessing sites from overseas that are
Mobile Broadband services. Plans start at ordinarily unmetered in Australia. For more
$29 per month. info visit telstra.com/business/overseas
12 13
02
TELSTRA
YOUR OFFICE ADVANTAGE
Now you can take your business to the
world with a seriously fast, flexible and
robust office internet solution, built on world
WHICH BROADBAND SERVICE DO I NEED?
“I want high-speed Business
BUSINESS
downloads” Broadband ADSL
class networks and business class service.
Simply decide how powerful you need your
connection to be, then choose an ADSL or “I want high-speed Business
Ethernet service to meet the data volumes downloads and Broadband
BROADBAND
and speeds your business demands. uploads” Ethernet
Either way, you’ll be able to add convenient
solutions for security, support, data backup
and more. Plus, you’ll be backed by dedicated WHAT DO I GET WITH
business support, as well as on-demand MY PLAN?
access to advanced service management Choose Business Broadband ADSL
and reporting tools to help you keep on or Ethernet on a 24-month plan and
top of your costs and changing needs. here’s what you’ll get.
IN THE OFFICE • High-speed broadband with included
monthly download options.
Telstra Business Broadband gives your
office a complete broadband solution with • Dedicated, Australian-based business
one partner, going business-class all the technical support available 24/7.
way. You’ll be able to start with a simple,
• Static IP address.
but serious, service then build it up with
your choice of industry-leading hardware, • Internet performance and
security, support, reporting tools, remote management tool.
access, advanced email, hosted
• 10 Business Mail POP mailboxes
applications and more.
and SMTP.
• One business domain name registered
and hosted at no charge (.au domain type).
• Flexibility to to change your plan to
a higher or lower data allowance,
as your needs change.
Things you need to know, see page 33.
15
MAKE YOUR BUSINESS
THE CENTRE OF THE WORLD
TELSTRA BUSINESS So you’ll be able to keep working at BUNDLED SAVINGS, EXCESS USAGE CAP
BROADBAND ADSL full speed when you most need to. WITH YOUR FIXED PHONE
Plus, you’ll be free to change your plan Although we do charge for excess data
Telstra Business Broadband ADSL is easy at no cost (within the same package You can save with even more competitive usage, the $300 monthly excess usage
to set up and even easier to run. So you type), so you can keep your service in monthly rates, when you combine your cap lets you plan and manage your costs.
can get on with finding things faster online, step with your business needs. Telstra Business Broadband plan with
doing business by email, offering online an eligible fixed phone service.
services, and even building a Virtual
Private Network so staff can use the JUST WANT MONTHLY DATA ACCESS FEE PER MONTH
office resources from outside. A BROADBAND SERVICE ALLOWANCE (WHEN YOU ALSO HAVE AN ELIGIBLE TELSTRA BUSINESS FIXED
PHONE SERVICE) (24-MONTH TERM)
Along with built-in security and You can build your business connections
business-grade support, you’ll have on a straightforward monthly plan, with High speed Additional usage per MB
the added assurance of knowing your plenty of flexibility to add extra services
10GB $40 1¢
service won’t be slowed if you go over when you need them.
your monthly data allowance. 25GB $50 1¢
50GB $60 1¢
MONTHLY DATA SPEED AND ACCESS FEE PER MONTH
ALLOWANCE (24-MONTH TERM) 100GB $70 1¢
High speed Additional usage per MB 200GB $80 1¢
10GB $60 2¢ 300GB $90 1¢
25GB $70 2¢ Unlimited $280 –
50GB $80 2¢ Set-up fee (once-off) included –
100GB $100 2¢ Minimum cost for 24-month term on a bundled plan with BusinessLine® Casual (an extra $40/mth) is: $1,920.00 – 10GB,
$2,160.00 – 25GB, $2,400.00 – 50GB, $2,640.00 – 100GB, $2,880.00 – 200GB, $3,120.00 – 300GB plus usage charges, and
200GB $110 2¢ $7,680.00 for unlimited.
300GB $120 2¢
Unlimited $310 –
Set-up fee (once-off) included –
Minimum cost for 24-month term on standalone plan is: $1,440 – 10GB, $1,680 – 25GB, $1,920 – 50GB, $2,400 – 100GB,
$2,640 – 200GB, $2,880 – 300GB plus usage charges, and $7,440 for unlimited.
16 17YOU’RE IN CONTROL SELF-MANAGEMENT TOOLS Your service also comes with a range of powerful self-management tools – making it easy for you to control your usage, update your account details, and get online on- demand support. Online management tools • Access comprehensive performance reports including graphs and polling data, network performance details and near real time traffic statistics. • Receive email alerts when your monthly data usage passes key levels, making it easier to manage your service accurately. Online on-demand support • Control how your IP addresses are deployed. • Access additional Domain Name System (DNS) management services. • Update your contact details for billing, operations and usage alerts. The information is provided for the sole purpose of giving you an estimate of the amount of traffic you have used at that point in time. You must not rely on this information. Please refer to Our Customer Terms for full details.
TAKE YOUR BUSINESS
INTO FIRST CLASS
TELSTRA BUSINESS YOUR ETHERNET SERVICE OPTIONS
BROADBAND ETHERNET
If you’ve made data the lifeblood of You’ll move your digital communications SPEED TRAFFIC METRO PRICES REGIONAL PRICES
your business offering, and every second onto a dedicated, business-grade broadband ALLOWANCE (GST INCLUSIVE) PER (GST INCLUSIVE) PER
MONTH FOR 24 MONTHS MONTH FOR 24 MONTHS
counts, choosing a Telstra Business network, specifically built to deliver
Broadband Ethernet plan will give you lightning fast uploads and downloads 1Mbps 20GB $622 $715
the high-performance bandwidth you’ve with outstanding reliability.
been looking for. 50GB $655 $753
100GB $765 $879
unlimited $1,117 $1,284
2Mbps 20GB $858 $987
50GB $902 $1,037
100GB $1,045 $1,202
unlimited $1,947 $2,239
4Mbps 20GB $1,150 $1,322
50GB $1,265 $1,455
100GB $1,425 $1,638
unlimited $3,531 $4,061
10Mbps† 20GB $1,705 $1,961
50GB $1,755 $2,018
100GB $1,870 $2,151
unlimited $7,931 $9,121
Telstra Business Broadband Ethernet services delivered via asynchronous transfer mode (ATM) from the exchange
are only eligible for plans with speeds between 1Mbps and 4Mbps. Telstra Business Broadband Ethernet services
delivered via an ethernet card from the exchange are eligible for all plan speeds including up to 10Mbps. Your eligibility
for your chosen plan depends on the technology available at the relevant exchange and will be determined during
service qualification.
Excess usage charge5 8¢/MB
20 21TELSTRA
BUSINESS
BROADBAND
EXTRAS With a plan that gives you great broadband
access, you’re on your way. Now you’re ready
to extend your lead by adding your choice of
Telstra Business Broadband Extras – to turn
your service into exactly what you want.YOU HAVE GET IT RIGHT
A HEAD START FROM THE START
ON HARDWARE
BROADBAND EQUIPMENT • Integrated Wi-Fi networking using 802.11n PROFESSIONAL
– the latest wireless networking protocol. INSTALLATION SERVICES
As part of your new service, we can provide
you with a competitively priced Cisco® Small • VLAN support for highly secure segmenting Don’t feel confident (or simply don’t have the
Business Pro router. These routers integrate of network resources. time) to handle your own router installation?
with our delivery and technical support • A built-in USB modem port which you can No problem. Have one of our technical
systems, as well as other Cisco equipment, use to connect a Telstra Mobile Broadband experts come to your premises and connect
to give you peace of mind now and freedom access device as a backup, and keep your your new service for you.
to expand easily in the future. business online in case of a network
outage. INSTALLATION TYPE DESCRIPTION ONCE-OFF
Each router is VoIP, Next G® network and CHARGE
Remote Working* capable, so you and your • An integrated Stateful Packet Inspection
staff can work more flexibly from more places (SPI) firewall and high speed IP Security Onsite Install Basic Our technician will visit your premises and:
to keep customers happy. It’s also so easy (IPSec) VPN capability, plus support for • connect your new router to the internet
• upload your username and password to the router $120
to set up that you can probably take care Triple Data Encryption Standard (3DES)
to help protect your data when sending • test the connection.
of the installation yourself.
and receiving information remotely.
Onsite Install Plus All the services above plus:
YOUR CISCO ROUTER WILL INCLUDE: • Inbuilt interoperability with industry- • phone support for connecting the router to your
leading DSL Access Multiplexers (DSLAMs), LAN for up to 3 PCs or laptops
• An easy, graphic user interface so you can $220
soft switches and voice gateways – so you • set up of your 10 Business Mail POP email accounts
set up, manage and change the • demonstration of how to use the CustData online
configuration yourself. can make it a reliable part of any scalable,
reporting and management portal.
end-to-end multiservice network.
• 4-port managed Ethernet switching for
wired networking. * Feature not included as default.
TELSTRA BUSINESS BROADBAND CISCO® ROUTER ONCE-OFF
PACKAGE TYPE CHARGE
Telstra Business Broadband ADSL Cisco SRP 527W $290
Telstra Business Broadband Ethernet Cisco SRP 521W $290
24 25UPDATES LEAVE IT TO THE
WITHOUT UPSETS EXPERTS
ROUTER SUPPORT SERVICES BUSINESS SUPPORT
Changing router settings can create Add Business Support to your broadband
problems with your connection if you’re Once-off set-up per service and you’ll have easy access to expert
$25
not careful. So this 12-month subscription Cisco router technical support when you need it. No need
service lets you have up to six configuration Router Support $20 per month
to try and fix things yourself – or even search
changes made remotely on your Telstra- Service for 12 months the Yellow Pages® for assistance. You can
supplied Cisco router. The changes simply call us for help with anything from
can include security settings, firewall Online on-demand setting up your network to reconfiguring
$25
configuration, NAT/PAT and DHCP support services your router.
modifications, wireless enablement
It’s simple, pay-as-you-go support from a
or Remote Access VPN setup. Minimum cost for a 12-month subscription with one
Cisco router is $265. partner you already know.
BUSINESS SUPPORT OPTIONS
Custom Professional set-up of your router and configuring up to
Networking three* computers for internet mail, web browsing and
Wi-Fi access
Advanced Extends the Custom Networking package to include
Networking professional set-up of a router to one server for up to Windows® and
three* computers Mac OS X are
supported.
IT Services On A range of support and maintenance services, provided For quotes, call
Demand onsite or remotely, including setting up of your VPN or 13 2000
other Telstra Business Broadband Extras. You can also use
this service to buy peripherals such as patch cables
Remote Quick and economical phone or online support for a range
Assistance of desktop and router configuration changes
You can have additional computers configured for an additional fee. Professional set-up is available for
up to 10 computers. IT Services On Demand rates apply thereafter.
26 27THE LATEST SOFTWARE –
PAIN FREE
TELSTRA T-SUITE® SOLUTIONS • Microsoft® Exchange Online gives you SECURE YOUR BUSINESS • Symantec .cloud Features help protect
all the advantages of highly advanced, your business and employees from
You can use your broadband service to cloud-based email, calendar and contacts • Remote Backup MozyPro® PC & Server inappropriate email and web content,
access the latest business software without services – so your business can be more is the fast, convenient and cost effective and blocks threats like spam, phishing,
worrying about the usual headaches of competitive, productive and responsive way to backup your business data offsite. spyware and viruses before they reach
licensing, deployment, updates or upfront in more places. From $3.20 per licence You can set and forget scheduled backups, your network. From $3.85 per licence
costs. With T-Suite, you simply subscribe per month. and recover data with just a few clicks. per month (minimum of five users).
to the applications you need as an online PC option from $6.95 per licence per Minimum cost $231 over 12 months.
service, then use them at will. With complete • Microsoft® SharePoint™ Online allows month, Server option from $12.95 per
support and low monthly subscriptions your staff to share, exchange and distribute month. Minimum cost over 12 months
rates, it lets you free up cash and internal work or resources more efficiently by using is $83.40 for PC and $155.40 for Server.
a highly secure and centrally hosted location.
TRY T-SUITE
resources for more important business.
From $8.30 per licence per month. • McAfee® SaaS Endpoint Protection helps You can test-drive most T-Suite solutions
secure your desktops and servers with with a free 30-day trial. To find out more,
• Microsoft Lync Online lets your staff
® ®
integrated, continuous and always-up-to-
STREAMLINE YOUR COMMUNICATIONS ask your Telstra Representative or call
have instant, real-time conversations date protection against viruses, spyware 1800 TSUITE (1800 878 483).
You can enjoy all the business advantages using text, audio or video with rich and other malicious threats. Maximum
of the latest Microsoft® Online Services multimedia features – linking people in cost $3.30 per licence per month.
with T-Suite, and access software to suit different offices, buildings or countries. Minimum cost $39.60 over 12 months.
any sized business, anywhere. From $3.20 per licence per month.
• Microsoft Office 365 provides you with • Microsoft® Office Professional Plus
enterprise grade software in the cloud, offers you access to the very latest Office
to help meet your business needs in the applications via the cloud, so you can
office and on the move. With the value and access your documents, email and
flexibility of various service options, it gives calendars on any compatible device.
you more freedom to work from almost From $26.90 per licence per month.
anywhere, collaborate more effectively • Microsoft Office Web Apps lets you
with tools you already know how to use, enjoy extra flexibility with the ability
and provides the security of 99.9% to view, share and edit Word, Excel
service availability. From $7.90 per PowerPoint and OneNote documents
licence per month. from within almost any web browser.
From $17.70 per licence per month.
28 29EMAIL – WEBSITES
EASY IN, EASY OUT WITHOUT THE HASSLE
BUSINESS MAIL POP BUSINESS ONLINE
You can add as many extra Business mail We’ll keep things simple by providing the Put your business on the world stage quickly as voting tools, guest comment tools,
POP mailboxes as you need to organise your SMTP facility for sending and receiving your and easily. You won’t need any experience feedback forms with basic eShop through
incoming emails and support your staff. emails on these accounts. If you want, you or programming skills. Just start with the Advanced Website Builder as you need them.
Each mailbox gives you up to 100MB of can register additional domain names and simple point-and-click DIY site building tool, All the hosting, security, support and server
storage plus built-in virus and spam filtering. hosting services through Business Mail too. then add greater interactive features such management will be taken care of for you.
PACKAGE SET-UP MONTHLY FEE OTHER PACKAGE TYPE HOSTING PLAN SET-UP FEE MONTHLY FEE
TYPE FEE (PER MAILBOX) CHARGES
Standard 200MB $64 $39.95
POP $25 $1 Business Mail excess usage: 5.5¢ per MB
500MB $97 $65.95
Set-up fee is not charged for existing services where you already have a Telstra Business Mail service.
800MB $105 $89.95
3GB $105 $329.95
e-commerce 500MB $97 $70.95
SMTP MASS EMAIL 800MB $105 $94.95
Email can be an easy and cost-effective
3GB $105 $334.95
way to stay in touch with your customers.
Using SMTP Mass Email lets you BUSINESS ALIAS/PARKING EXCESS WEB EXCESS DATA
send higher volumes of email than DOMAIN NAME DOMAIN NAME STORAGE DOWNLOADS
a basic service allows, so you can
distribute your newsletters, sales .au domain =
announcements and product updates $50 for 24 months $120 per annum
Non-.au domain = 40¢ per MB 8¢ per MB
more efficiently. per domain
$25 for 12 months
SMTP Mass $6 per month per
Email Telstra Business Broadband You need to have a domain name to order management portal login for your mail
IP address (size limit of Business Online. We recommend using the and online services. You can use a different
20MB per email)
domain you’ve already registered or hosted domain name for your Business Online
through Business Mail POP or Business Mail service if you want, but the extra business
Standard or Advanced. That way, you’ll be domain name charges will apply and you’ll
able to use the same Mission Control need to use a separate Mission Control login.
30 31WHAT DOES IT ALL MEAN? THINGS YOU NEED TO KNOW
ADSL These days, the term loosely cover TELSTRA MOBILE BROADBAND Unlimited Plans
The service that brings you high-speed just about any smartphone – such as Network speeds and coverage Our Acceptable Usage Policy applies. Email alerts
digital broadband over the same copper BlackBerry®, iPhone™, Palm Treo, HTC 4G speeds: with a 4G capable device customers can are not available with these plans.
experience typical download speeds of 2Mbps-
wire networks as your phone service. Touch™ and others. Combined with Mobile Domain names
40Mbps, and typical upload speeds of 1Mbps-
As ADSL uses a different frequency band Broadband access, they provide huge 10Mbps in all capital CBD’s (meaning within 5km
Subject to domain name availability. For.au domain
to your voice calls, the two can share the freedom to manage your calendar, types, registration and hosting are provided for 24
from the GPO), associated airports and selected
one line without interfering. emails, attachments, internet access months. For non.au domain types, registration and
regional areas (meaning 3km of the regional town
and services, and more on the move. hosting are provided for 12 months. Renewal fees
centre). In other coverage areas, customers will
Domain name will be charged after initial registration. Each .com
automatically switch over to Telstra’s fastest
A unique name that identifies a website, Speed available 3G HSPA (High Speed Packet Access
domain name will automatically renew unless you
such as ‘yourwebsite.com.au’. It’s a bit like How fast data flows between you and advise us otherwise. Initial business domain name
technology) enabled network speeds. 3G speeds:
a street address for the internet, it gives the internet. Usually, speeds are given in registered where you take up any of the included
With capable devices customers can experience
other people an easy way to find and kilobits per second (kbps) – the higher Business Mail POP mailboxes. If you acquire multiple
typical download speeds of 1.1Mbps-20Mbps in
Telstra Business Broadband services, then you will
identify your site online. the number, the faster the service. all capital CBD’s, airports, much of the associated
need to associate the 10 included Business Mail
metropolitan areas and many regional and other
Download/upload Static IP address locations. Outside these areas, the remaining
POP mailboxes with a separate domain name for
Downloads are data that passes from A Static IP address gives your router a each Telstra Business Broadband service. To meet
metropolitan areas and many other regional and
the internet to your router – including fixed numerical address on the internet. the eligibility criteria for .com.au, .net.au or.org. au
rural locations support typical download speeds
domain names, your requested domain name must
emails and their attachments, web pages, It’s a bit like having your own mobile phone from 550kbps to 8Mbps and elsewhere 550kbps
be an exact match, abbreviation or acronym of your
streaming media, any files or applications number, instead of relying on phone booths. to 3Mbps. Typical customer upload speeds are
name or trade mark or be closely and substantially
you download, and so on. When your router always has the same 300kbps-3Mbps in all capital cities and major
connected to you.
number, other computers can simply regional areas and elsewhere 300kbps-1Mbps.
Uploads are data that you send to the Note: Actual speeds vary due to factors such as Additional domain names
address data to that IP address. It means
internet – from the tiny message sent when location, distance from the base station, local Additional domain names requested through
your staff can use the internet (and a Virtual terrain, user numbers, hardware and software
you click on a link in your browser, to an Business Mail will be required to use a different
Private Network, for security) to access your configuration, and download source/upload Mission Control account and additional domain name
email and its attached file, and so on.
servers from outside the office for example. destination. See telstra.com/mobilebbcoverage fees apply. Each .com domain name will automatically
Ethernet for details of coverage areas. renew unless you advise us otherwise. Domain
Usage
With Telstra Business Broadband Ethernet, name hosting is provided through Business Mail.
Your internet usage is the total amount Data allowance
you connect your business to a dedicated Unused data expires each month. Telstra’s FairPlay
of data that you download and upload – Business Mail POP
business-grade network – which gives you policy applies to the Shared Data Plans. For each mailbox, you can add up to four alias email
including web pages, emails, attachments,
access to outstanding performance and addresses. Each mailbox includes 100MB storage.
downloads, streaming media, etc. Downloads Excess Usage Charges
reliability, backed by speed and throughput SMTP facility included with Business Mail POP have
are simply all the data you receive via the Price is indicated per 1.024kb, however the charge
guarantees. Upgrading to Ethernet also certain limitations on the number of emails that
internet, while uploads are all the data you is per 1kB block or part.
gives you access to equal upload and may be sent which is 25 emails every 10 minutes.
send via the internet. TELSTRA BUSINESS BROADBAND The total email size for every email sent including
download speeds, compared to ADSL,
which is optimised toward downloads. Virtual Private Network (VPN) ADSL, ADSL2+ and Ethernet services are not attachment is 10MB.
A VPN is a networking tool that uses available in all areas.
Mobile Broadband Changing Plans
encryption to let staff or branch offices access Excess Usage Charges No administration fees will be charged if you
Essentially broadband internet delivered
their organisation’s main internal network Excess data usage charges are 1¢/MB on Telstra change your plan to another plan of the same type.
over wireless mobile phone networks, Business Broadband ADSL Bundle plans and 2¢/MB Early termination charges may apply if you change
resources securely over the public internet.
instead of a fixed phone or data network, on Telstra Business Broadband ADSL Standalone your plan type during the term of your service.
Mobile Broadband gives you the freedom to Wi-Fi plans. New ADSL plans are capped at $300 per
run your digital services in or out of the office. This is simply a contraction of ‘wireless T-Suite 30 day trial
service in a single billing period. Excess data charges
Trial period is available for an initial order for each
fidelity’, which is the technology that lets on Telstra Business Broadband Ethernet plans are
PDA 8¢/MB and capped at the applicable excess usage
service only except Workforce Guardian. After the
computer devices communicate using radio trial period, charging for each applicable service will
Short for ‘Personal Digital Assistant’, PDAs cap amount set out in Our Customer Terms per
signals instead of wired connections. commence except for Microsoft Online Services. If you
were the first generation of multifunctional Telstra Business Broadband Ethernet service in a
handheld devices. have agreed a minimum term as part of your initial
single billing period. Excess data usage charges
order, and you cancel the order after the trial period,
are not applicable on unlimited plans. Unused data
the early termination charges in Our Customer
allowance expires each month. Uploads don’t count
Terms will apply.
toward your monthly data plan.
32 33You can also read
