AKL - TE ÖHANGA VILLAGE ACCOMMODATION HANDBOOK 2018 - Massey University
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TE ÖHANGA VILLAGE
ACCOMMODATION HANDBOOK 2018
THR
I VE
AKL
2 / AUCKLAND ACCOMMODATION HANDBOOK AUCKLAND ACCOMMODATION HANDBOOK / 3
WELCOME
Welcome to Te Öhanga Village
Te Öhanga Village is situated in the
heart of the Auckland campus close
to all the important places such as
the Library, cafés, recreation centre
and lecture theatres. The campus is
also very close to a great shopping
mall, cinema and many cafés,
restaurants, open green spaces and
several beautiful beaches.
We are very proud that Te
Öhanga Village is the first student
accommodation in New Zealand to
be awarded Qualmark five star rating
along with the Silver Environmental
award which confirms that your
village is a great place to live.
During your stay with us, you will
live with a diverse group of students
from around the globe. We work
towards building a diverse and
strong community within your Village
and offer an enriching student life
experience by providing high quality
and safe accommodation, academic
support and lots of fun along the way.
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HISTORY THE TEAM
You are joining an amazing heritage. Massey University is named after a New Massey University and Campus Living Villages have different roles within Te Öhanga
Zealand Prime Minister William Ferguson Massey (1865-1925). Our foundations Village but work together to ensure that your stay is the best it can be.
were formed in 1928 in Palmerston North by Sir Geoffrey Peren and Professor
William Riddet, two visionaries who valued educating students to apply knowledge
ACCOMMODATION SERVICES
and help solve problems of their day. Discoveries through research made over TE TARI WHAKANOHO
the years have helped shape New Zealand and changed the way we do things. At
Massey University is responsible for the residential community. This includes;
Massey we continue to educate students who can think for themselves, look at
resident welfare, behaviour, pastoral care, events and activities to ensure that you
challenges and see opportunities. Massey University has now expanded to four thrive socially, academically and personally during your stay with us.
campuses – Auckland, Manawatu, Wellington and Distance.
Kelly Manning - Accommodation Manager
Albany, the home of Auckland campus, has been the fastest growing area of
Team Members:
Auckland’s North Shore. Strawberry gardens and dairy farms were redeveloped in • Accommodation Assistant
the 1980s and 1990s into lifestyle blocks or housing. Our Auckland campus opened • 6 Residential Assistants
in 1993 and the surrounding area has also grown rapidly, expanding and supporting
Office: Accommodation Office, Student Central
the University. Telephone: 09 213 6600
Email: accommodation.auckland@massey.ac.nz
Te Öhanga Village opened in February 2015. Further developments are planned
for the growing campus include an extension to Sir Neil Waters Lecture Theatres Residential Assistants
building scheduled for late 2019, and a new Innovation complex in 2022. As a Residential Assistants (RAs) have experienced living in student accommodation so
student living in our growing campus you are helping to shape our and New they know what its like to live in Te Öhanga Village and life as a student. They have
Zealand’s future! been comprehensively trained in the areas of conflict resolution, listening skills,
emergency response, community development and first aid. The RAs are located
across the Village with 2 living in each of the halls. They are your first point of call for
resolving issues and disagreements.
MÄORI NAMES
Te Öhanga Village = for the upper level Te Rito - The heart of the koru. RESIDENTIAL SERVICES
to refresh and strengthen themselves The social hub.
to climb the lofty mountains; also refers Campus Living Villages (CLV) provides property management services and are fully
to birds striving for the lofty perches. Whare Tui - Hall committed to working with Massey to make the village a great place to live.
Öhanga literally means cradle, family Whare Pükeko - Hall Nicola Valentine - Village Manager
home.
Whare Weka - Hall Team Members:
We use bird names for the halls and tree • Facilities Manager
names for the apartments. Birds reflect Whare Tänekaha - Apartments • Duty Evening Supervisor
students in the halls flocking together Whare Matipo - Apartments • 3 Residential Services Officers
and trees represent students in the • 3 House Keepers
apartments standing more strongly and Whare Tîtoki - Apartments Office: Residential Services Office, Te Rito
independently. Telephone: 09 213 6555
Email: clv.auckland@massey.ac.nz
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ACCOMMODATION HALLS OF
APARTMENT STUDIO UNIT
TYPE RESIDENCE
YOUR ARRIVAL
Shared private
bathrooms 2 bathrooms 1 bathroom
1:3 ratio
Lockable doors Lockable doors Lockable door
Shower Shower Shower
SEMESTER ONE ARRIVAL DAY IS SUNDAY 18 FEBRUARY
SEMESTER TWO ARRIVAL DAY IS SUNDAY 8 JULY
BATHROOM Toilet Toilet Toilet
Sink Sink Sink
Sanitary disposal
Mirror Mirror
units
YOUR LIVING ENVIRONMENT Mirror
Te Öhanga Village is your place to call home, to make your own, to sleep, to study Sink Sink Sink
and to socialise. Your bedroom is your personal, secure space. It will be clean, Water boiler Cupboards Cupboards
comfortable and functional and will feature the following:
Fridge Drawers Drawers
ACCOMMODATION HALLS OF Microwave Fridge/freezer Fridge
APARTMENT STUDIO UNIT
TYPE RESIDENCE Toaster Microwave Microwave
King single divan King single divan Queen bed with Sandwich press Jug Jug
bed with mattress, bed with mattress, mattress, mattress
mattress protector & mattress protector & protector & 2 Hob Small hob
2 drawers 2 drawers drawers Oven Cooking utensils
Desk with shelf and Desk with shelf and
3 drawers 3 drawers
Television KITCHEN / Extractor fan Toaster
KITCHENETTE Cooking utensils
Desk with shelf and
Desk chair Desk chair Dining table and
3 drawers
chairs
Heater Heater Desk chair
Toaster
Wardrobe with 3 Wardrobe with 3
Heater Ironing board and
drawers and mirror drawers and mirror
iron
Wardrobe with 3
BEDROOM Towel rail Towel rail Vacuum
drawers and mirror
Notice board Notice board Towel rail Mop and bucket
Lockable door Lockable door Notice board Dust pan, brush and
broom
Carpet Carpet Lockable door
Sofa Sofas N/A
Curtains Curtains Carpet
Television Television
Lighting Lighting Curtains LIVING ROOM Coffee table Coffee table
Electrical outlets Electrical outlets Lighting /SOCIAL HUB
Heater Heater
Crockery and cutlery Crockery and cutlery
Electrical outlets Balcony
starter pack starter pack
Crockery and cutlery Clothes drying rack
starter pack
All rooms have access to wifi services through Vistagate, information on how to
purchase will be available in your arrival pack.
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Halls of Residence
> HALLS
LAYOUT
MOVING IN
PERSONAL ITEMS TO BRING CHECKING IN
All residents must bring the following Check in day is a busy but fun day for us all. We are looking forward to
items: meeting you and your family. The notes below are relevant for your first
» Bed linen, including pillows, day with us.
comforter/duvet (you can purchase When you arrive on campus, you'll need to follow the signage to Te
a linen & towel pack on arrival from Öhanga Village , then come to Te Rito to check in, which is our social hub.
Residential Services if you wish)
» Towels and bath mat Studio Apartments
STUDIO
» We will give you your keys and access fob and at the
Coat hangers APARTMENT
same time we will check that your account details are
» Toiletries and toiletry bag LAYOUT correct.
FRIDGES
You can have a small (no larger than We will tell you all about your room, if you have
45L) fridge in your room, but you will yet requested one, how to collect your student ID
also need to have a waterproof mat to card (meal card), car parking, how to connect to the
place it on to avoid damage to the floor internet, how to log a maintenance request and give
coverings. you a room inventory check list, which we need you
to complete and return this to us within 24 hours.
DECORATING YOUR ROOM
You can personalise your bedroom to
You'll meet a Residential Assistant (RA) who will
make it feel like home with posters and
show you to your room so you can begin to settle in.
pot plants etc, but please do not use
Apartments
adhesives such as tape, nails, screws
(4bed & 5bed setups) APARTMENT
or blu tac as it will damage the walls LAYOUT
and paintwork. You can use 3M hooks/
tapes or white tac, which needs to be
Apartment facilities
>
removed carefully when you depart. We've organised a shuttle bus to take you to the local
Westfield Mall if you wish to purchase any personal
Bedroom facilities
> items you may have forgotten to bring.
Access to Te Rito Social Hub with the following facilities:
>
In the evening, the RAs will run a community activity
programme in which you can get involved. This gives
you the perfect opportunity to start making new
friends and to meet all the other residents.
10 / AUCKLAND ACCOMMODATION HANDBOOK AUCKLAND ACCOMMODATION HANDBOOK / 11 CATERED HALLS YOUR MEAL PLANS Here at Te Öhanga Village we are able to offer our residents in the catered Halls the choice of three different meal plans that are designed to fit around lifestyle, study schedule and budget. As you can see in the infographic each plan includes a free daily bonus; the bigger the plan you choose the bigger the daily bonus that you will receive. Meal plans are loaded onto your student ID card which will provide you with a quick and convenient way to access your meal/s throughout the day. BRONZE PLAN: The Bronze plan provides you one meal a day. SILVER PLAN: The Silver Plan provides you two meals per day. GOLD PLAN: The Gold plan provides you with 3 meals a day. Eating in the dining hall not only meets your nutritional needs but also encourages social interaction amongst hall residents, both of which are important aspects of coming to University. Every 24 hours your meal balance is refreshed. Using your ID card, meals and snacks can be obtained throughout the day as and when you want them; however we encourage you to plan your day well so that you are utilizing your maximum credit on meals. MEAL PLAN CHANGES Meal plans can be changed within the first three weeks of the semester only to ensure that you are choosing the right plan to suit your needs. Please see the Campus Living team if you wish to do this.
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YOUR COMMUNITY
YOUR NEW HOME
They say that University is the best years of your life and living in student
accommodation will enhance this experience.
Our community consists of Massey University students from a diversity of
cultures from around the world, so it gives you a great opportunity to meet new
people and make lifelong friendships.
YOU WILL PLAY AN IMPORTANT ROLE IN YOUR COMMUNITY THROUGH:
RESPECT
Our actions and attitudes have a tremendous effect on others - so keep
them positive!
TOLERANCE
We recognise that your community is naturally diverse and tolerance is important
to ensure a thriving community.
We encourage a community where differences are valued.
SUPPORT
We have a support network to assist you in your journey. We highly recommend
that you utilise this service, seek support from the accommodation team.
INVOLVEMENT
There will be lots of opportunities for you to become involved, so get out there
and join the community.
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15 / AUCKLAND ACCOMMODATION GUIDE
LIVING TOGETHER
LEARNING TO LIVE TOGETHER WILL BE A BIG PART
OF YOUR EXPERIENCE, SO HERE ARE SOME TIPS:
LIVING AGREEMENTS
LEARN PEOPLE’S NAMES, A living agreement will help you and other residents to create a set of
IT MAKES THEM FEEL SPECIAL community living expectations for you all to live by.
Your RAs will facilitate this once you move in.
COMMUNITY LIVING EXPECTATIONS WILL INCLUDE:
RESPECT PEOPLE’S PERSONAL SPACE,
• Sharing the kitchen and bathrooms
THEY WILL DO THE SAME FOR YOU.
• Food
• Cleaning and cleanliness
• Rubbish and recycling
CLEAN UP AFTER YOURSELF
IN COMMON AREAS, A CLEAN
YOUR WELLBEING
ENVIRONMENT GOES A LONG WAY.
Your wellbeing is important to us, so do let us know if you become ill,
have an accident or have any medical issues, so that we can put the
support in place.
BE MINDFUL WHEN COOKING AND
We are aware that university life may trigger feelings of anxiety,
PREPARING FOOD, WE ALL HAVE frustration, or distress. Being involved in your community can help you
DIFFERENT TASTES. overcome some of these feelings.
We encourage you to talk to your RA about the support available to you.
Massey University has a great team of counsellors and advisers to help
THINK OF OTHERS BEFORE MAKING you thrive in your daily life.
A LOT OF NOISE, WHILST YOU MAY
HAVE A DAY OFF, SOMEONE MAY
HAVE AN ASSIGNMENT TO COMPLETE.
IF YOU HAVE ANY ISSUES OR CONCERNS PLEASE CONTACT YOUR RA.
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COMMUNICATING EVENTS AND ACTIVITIES
We provide lots of opportunities for all residents to get involved in a variety of
FACEBOOK events and activities, both on and off campus throughout the year.
We communicate mostly via our facebook group "Te Öhanga Village 2018".
We will email you the link prior to arrival so that you can add yourselves to the
group.
GETTING INVOLVED
We encourage you to get involved as much as possible. One of the best ways
EMAIL to make friends whilst living in Te Öhanga Village is to participate in the many
events and activities we arrange. Getting to know other residents is key to having
We use your email to tell you things we think you need to know, so it's worth
a great experience living on campus and in the coming years.
checking regularly.
TELEPHONE ACTIVITY FEE
You will also receive calls from us now and again, so make sure we have your All residents have paid an activity fee, which is used to subsidise events and
current mobile number. activities, so again, get involved.
HALL AND APARTMENT GATHERINGS
Each month your hall/apartment community come together for a catch up and
some activities. It's compulsory that you attend these so you don't miss out on
what's happening around Te Öhanga Village and on campus.
NEWSLETTER
Each month we will email you and post on facebook the Te Öhanga Village News
to ensure we are keeping you up to date.18 / AUCKLAND ACCOMMODATION HANDBOOK AUCKLAND ACCOMMODATION HANDBOOK / 19
YOUR FACILITIES
INTERNET
Vistagate is the internet provider throughout Te Öhanga Village.
The plan will give you access to the wired port in the bedroom as well as
wireless connection on two devices at any one time.
PLAN USAGE COST
TE RITO Daily Unlimited $9.95
Weekly Unlimited $14.95
This is the village social hub which is open from 7am – 11pm each day.
Monthly Unlimited $39.95
In Te Rito you will find:
• Residential Services Reception • Games room with pool table, table PHONE: 0800 847824
• Study room tennis, Xbox one and Playstation 4 EMAIL: help@vistagate.com
• Lounge with sofas, sky tv • Music room
and board games • Patio area with outdoor BBQs LOCK OUTS, KEYS AND ACCESS FOBS
• Vending machines with snacks • 24/7 Laundry You'll find the lanyard in your welcome pack useful for holding your keys and
and drinks access fob. Please be very careful not to lose these, as you will need to pay to
• Casual dining area have them replaced.
You can see if the laundry machines are available LOCK OUT ASSISTANCE AND CHARGES
http://alb-supervisor1/LaundryMonitor/ OFFICE HOURS: 09 213 6555 ($10.00)
• Basketball hoop AFTER HOURS: Monday - Friday: 021 160 1853 ($25.00)
CAR PARKING Saturday - Sunday: 09 443 9777 ($25.00)
Limited car parking is available within Te Öhanga Village at the cost of $120 per MAIL
semester. If you would like to have your own allocated car space, please contact
Residential Services. All mail and parcels are delivered to Te Rito, where general mail is placed in the
mail boxes by family name. You will be notified via email to come and collect any
BICYCLE STORAGE parcels that arrive for you.
Bikes are not permitted within the buildings, so if you want to bring along your
bike, please arrange storage for this with Residential Services. MAINTENANCE AND HAZARDS
If you notice any damage, hazards or something that needs repairing, please
DINING HALL report immediately through the online portal https://portal.clv.oc.nz/starrezportal
If you have purchased a meal plan, your evening meal is served in Food For
Thought (Te Wähanga Kai - place of food) situated in Student Central. SMOKING AREA
Daytime meals can be purchased from Food For Thought, Study Break Cafe or Massey University is a smoke free campus, however there is one designated
Browse Cafe. smoking shelter for those of you that do smoke which is located at the far side of
You will need to use your student ID card to purchase your meals. the car park behind Pukeko Hall.
LOCATION AND OPENING TIMES VACUUM CLEANERS, IRONS AND IRONING BOARDS
Halls of Residence: Please visit Residential Services during office hour,
LOCATION DAYS TIMES
or call your RA on duty after office hours (0800 RAALBANY)
Food for Thought Monday – Friday 7.30am – 7.30pm
Saturday – Sunday 9.30am – 7.30pm Studio Units: Please visit Residential Services during office hours.
Study Break Café Monday – Friday 8.00am – 3.00pm Apartments: These items are provided and are stored in your cleaning cupboard.
Cafe Browse Monday – Friday 9.00am – 8.30pm
Saturday – Sunday 10.30am – 4.00pm20 / AUCKLAND ACCOMMODATION HANDBOOK AUCKLAND ACCOMMODATION HANDBOOK / 21
ON CAMPUS SERVICES
CHAPLAINCY
MINITA WHAKAPONO
Our chaplaincy team can assist you with:
• Connecting you to other students
• Connecting you with faith communities
• Exploring faiths
ALBANY STUDENTS' ASSOCIATION (ASA) • Prayer and Mediation
TE RÖPU TAUIRA O ÖTEHÄ
Location: Massey Business School Building, Level 1 Telephone: 09 213 6449
ASA is your independent students association and provides a range of services to
students such as:
CENTRE FOR TEACHING AND LEARNING
• Administering the Student Hardship Fund
The Centre for Teaching and Learning provides assistance to all students seeking
• Advocacy support to further develop their learning and writing skills and can offer a wide range of
• Campus Life activities academic assistance such as:
• Clubs, societies and cultural groups • Consultation and assignment guidance
Location: Student Central, Level 2 Telephone: 09 213 6066 • Online workshops throughout the year to assist study available
via the website
CAMPUS INFORMATION SERVICES Location: Library, Level 3 Telephone: 09 441 8143
MÖHIOHIO
DISABILITY SERVICES
Assist students with a range of enquiries such as:
If you have a disability and require support throughout your study, they can
• Enrolment assist you with:
• Fee enquiries and payments • Accessible course material
• General enquiries • Accessing disability services
• Scholarships • Additional assistance in exams
• Study link • Equipment for short term loan
• Timetables • Support for lectures and laboratories
Location: QUAD A, Level 1 Telephone: 09 414 0800 Location: Library, Level 3 Telephone: 09 213 6203
CAREERS AND EMPLOYABILITY SERVICE FOOD OUTLETS
ÄRAHI UMANGA We have a variety of food outlets on campus, offering many options.
Our on campus careers and employability advisor can assist you with: Browse Café - Library
• Career planning Food For Thought (Te Wähanga Kai - place of food) - Student Central
• Career Hub Kebab Shop - The Quad
Scholars Cafe - Recreation Centre
• CV and interview advice Study Break Cafe - Student Central
• Employability and job options Sushi Bar - The Quad
• Exploring career options Coffee Cart - The Quad
Location: Student Central, Level 2 Telephone: 09 213 621222 / AUCKLAND ACCOMMODATION HANDBOOK AUCKLAND ACCOMMODATION HANDBOOK / 23
YOUR RESPONSIBILITIES
HEALTH AND COUNSELLING CENTRE
TE WHARE HAUORA & ÄWHINA
Whilst living in Te Öhanga Village we recommend that you register at Massey's
Health and Counselling Centre. The team consists of nurses, doctors, counsellors,
psychologists and dieticians. A registration form is available in your welcome
pack. Services consist of:
• Applying for aegrotats • Health and medical It is important that you understand The best way to ensure your actions
• Counselling • Wellbeing workshops and groups your obligations relating to residency do not cause distress to others is to
at Te Öhanga Village as set out below. get to know your fellow residents,
Location: Student Central, Level 2 Telephone: 09 213 6700
This Code is consistent with the talk about your likes, dislikes and
Massey University Code of Student ways of doing things, and to maintain
INTERNATIONAL STUDENT SUPPORT Conduct. communication throughout the year
TAUTOKO TAUIRA MANENE so you can discuss workloads and
From pre-arrival through to departure we have a team to support all our COMMUNITY STANDARDS provide support in busy or stressful
international students. They can assist with: periods.
Te Öhanga Village maintains
• Admission and enrolment • Medical and travel insurance community standards that centre on Any behaviour, language or material
• Graduate work visa applications • Pastoral care support the Massey University Student Code that causes offence should not be
of Conduct, consideration for others, used and all residents are reminded
• International student orientation, • Student visas safety, resident welfare and the to consider the needs of others at all
events, activities and seminars protection of property. By accepting times.
Location: QUAD A, Level 1 Telephone: 09 213 6324 your offer of place and signing this
agreement you are agreeing to adhere ABUSIVE OR THREATENING
PHARMACY / UNIMART to these standards.
BEHAVIOUR
A comprehensive pharmacy service, mail service and a range of convenient The accommodation is not only your All residents and staff have the
grocery items are available. home; it is also the home of many expectation of a safe, peaceful work
other residents. We intend it to be a and study environment within the
Location: Student Central, Level 1 happy, healthy and a fun place to live, accommodation. Any behaviour
but the key to achieving this sits with considered to be threatening or
RECREATION CENTRE our residents. abusive will not be tolerated and will
TE WHARE TAPERE result in disciplinary action.
Successful communal living comes
Our on campus gym provides a comprehensive range of recreation; sporting, from respecting other people
health and fitness activities including: and their property. This means ALCOHOL CONSUMPTION
• Group Fitness Studio with a diverse range of classes on offer understanding that others may have While Massey University is opposed
• Health and fitness studio different feelings, responses, ways of to the excessive and irresponsible
expressing themselves, ways of doing consumption of alcohol, the moderate
• North Harbour Cricket Centre
things and tolerance levels. You will consumption of alcohol is permitted
• Physiotherapy Clinic need to show respect, tolerance and within the Te Öhanga Village as long
• Sports Hall consideration for others and you as the following conditions are met:
• Scholars' Café should expect the same in return.
Location: Recreation Centre Telephone: 09 213 674224 / AUCKLAND ACCOMMODATION HANDBOOK AUCKLAND ACCOMMODATION HANDBOOK / 25
• Alcohol can only be consumed in • Consumption of alcohol during CRIMINAL OFFENCES concerned, or where the resident
the following designated areas: Hall study and exam times is not AND CHARGES responsible cannot be identified,
Social Hubs, Te Rito Lounge and permitted and these times will in accordance with Collective
common areas in the apartments be advised to all residents each Any offences that are criminal in Responsibility.
and studio’s; semester; nature may be referred to the Police.
The possession of weapons or firearms
• Open vessels/drinks are not • Accommodation Staff reserve the by residents or their guests within the FIRE SAFETY
permitted outside of the designated right to refer any resident with Te Öhanga Village is forbidden. Candles, incense and oil burners are
areas such as bedrooms, bathrooms, a pattern of excessive alcohol not allowed in the rooms, apartments
hallways, and external grounds; consumption to Massey Health and Any resident convicted of an offence or studio units for fire safety reasons.
• Alcohol can only be consumed Counselling Centre, and/ or, the or facing criminal charges must Fireworks and firecrackers are not
during the permitted hours of resident’s parents or guardians may advise the Accommodation Manager. permitted on university grounds or in
Thursday 7pm – 10pm and Friday be contacted if there is a concern If the charges are serious, this may the Te Öhanga Village.
and Saturday 7pm – 11pm; about the safety and wellbeing of affect the resident’s eligibility to live in
the resident; the Te Öhanga Village The unwarranted discharge of, or
• The following alcohol is permitted; tampering with, a fire extinguisher,
beer, cider, wine (excluding cask) • Intoxicated guests or visitors
DAMAGE AND VANDALISM fire hose or fire detector is a serious
and Ready to Drink (“RTD”), and are not permitted within the
offence and can result in serious
must always be in its original Accommodation and will be asked The costs for any damage to property harm. Any resident or their guest(s)
container; to leave; caused intentionally or as a result found to be tampering with fire
• All other alcohol is not permitted, • Accommodation staff reserve the of a resident’s or residents’ [or their extinguishers, hoses, detectors
including but not limited to spirits right to confiscate and destroy any guest(s)] reckless behavior, will be (sprinklers, smoke and heat) or doors
i.e. vodka, gin, whisky; alcohol being consumed outside charged to those responsible and they will face instant fines, and will have
of the Permitted Hours and/or the will be subject to disciplinary action. to pay costs for any damage caused,
• Large volumes of alcohol such as Where an individual or group of
Designated Areas; Fire Service callout fees, and may face
kegs, mini tankers, crates are also residents do not claim responsibility
not permitted; • Residents, aged under 18 years, are criminal proceedings.
not permitted to consume alcohol for damage within or in the immediate
• Home brew kits or other methods surroundings of the Te Öhanga i. Ensure when cooking that you
under any circumstances;
of producing alcohol are not Village, or cannot be identified are using the cooking appliances
permitted; • Any resident who purchases alcohol through investigation, the cost of correctly and always attend to
for any other resident aged under repair (restitution) will be borne your cooking.
• Massey Accommodation Staff
18 will face disciplinary action and by the residents of the Te Öhanga
reserve the right to confiscate or ii. Cooking is not permitted in
may be referred to the Police; Village concerned (see collective
request residents to dispose of bedrooms.
alcohol if they have concerns about • No recreational or illegal drugs responsibility).
the resident’s safety or wellbeing, or will be allowed under any iii. Fire Service call-outs are very
the effect of the drinking behaviour circumstances. DANGEROUS AND expensive at up to $1500 per call-
on the safety and wellbeing of out and resetting of the system. In
CLEANING AND CLEANLINESS HAZARDOUS SUBSTANCES addition, a fine of up to $350 may
others.
We expect all our residents to keep Residents are not permitted to have be incurred.
• Residents consuming alcohol or use hazardous substances such
must consider the needs of other their rooms, and common areas clean
as chemicals, spray paints, butane
residents. Behaviour resulting and tidy. Should areas be left in a GRAFFITI, TAGGING,
state of unreasonable mess, charges lighters, or fluid solvents within the
from the over consumption of Te Öhanga Village. Damage caused by POSTERS AND FLYERS
alcohol that disturbs the peace and/ for cleaning outside of the normal
paint, glue or varnish to any carpet, Residents must not display posters or
or privacy of others will result in cleaning schedule will be charged to
floor on any area within the Te Öhanga advertising in common areas in the Te
disciplinary action; those responsible.
Village will be charged to the resident Öhanga Village or on any university26 / AUCKLAND ACCOMMODATION HANDBOOK AUCKLAND ACCOMMODATION HANDBOOK / 27
property without the express consent phone calls or returning late at night. • if there is an emergency or there is SOCIAL GATHERINGS
of accommodation staff. a reason to believe that someone is All social gatherings must have the
Appropriate levels of noise and
in clear or imminent danger approval of the Accommodation
Affixing posters, flyers, or the use of numbers of people in a room at
graffiti and tagging, like any other one time will be monitored by • If there could be a possible breach Manager. Residents must apply
intentional damage to the Te Öhanga Accommodation Staff as required. of the rules by you or a guest by completing a social gathering
Village or to any university property request application, available from the
Residents must not cause excessive • if there is a requirement for Accommodation Office.
will be charged to the individual(s)
or unreasonable noise between maintenance; or
for the cost of remediation as well as
10pm - 7am Sunday to Thursday
being subject to disciplinary action.
between 11pm - 7am Saturday
• for the purpose of our routine UNAUTHORISED AREAS
room inspections You will receive For your safety and the safety of
and Sunday
GUESTS AND VISITORS adequate notice by Accommodation others, residents are not permitted
Staff before an inspection is made. on any roof ledges or balconies,
All guests and visitors must be signed PORNOGRAPHY AND
in on the ipad in Te Rito and are the and must not use any windows for
INDECENT EXPOSURE SMOKING entering/exiting the accommodation
responsibility of the resident that
invited them. Any material that is pornographic is Massey University campuses are buildings. You will not be permitted
not permitted within the shared areas smoke free. Temporary smoking to sit or climb on any balustrades, or
It is important for the security of Halls of the Te Öhanga Village or in your enter any plant/electrical or cleaning
shelters are available for those that
buildings and the general safety of room if visible to others. This includes cupboards.
choose to smoke. Smoking outside
residents that doors and access ways materials such as posters, videos, of these shelters will be subject to
into the Halls are kept closed and DVDs that are gratuitous or explicitly disciplinary action.
free from obstruction at all times. sexual in nature or material that is
Tampering with, propping open or offensive.
obstructing doors and access ways
will result in disciplinary action. Indecent exposure is a criminal
offence and will be subject to
disciplinary action and/or referred
INITIATION CEREMONIES, to the Police. Intoxication is not
HAZING AND PRANKS an excuse for indecent exposure.
Such activities are not common or Urinating in public will be dealt with
accepted practice in New Zealand as an act of indecent exposure.
universities and are not permitted
in the Te Öhanga Village. Any RACISM AND
resident found to be participating
DISCRIMINATION
or organising initiation ceremonies,
hazing or pranks of a coercive or Racism and/or discrimination of any
potentially dangerous nature will be form is not permitted in the Te Öhanga
subject to disciplinary action. Village.
NOISE RIGHT OF ENTRY
All residents should be particularly Accommodation staff, security and
mindful of the noise generated contractors have the right to enter
from normal activity such as small your room, apartment or studio unit
gatherings, watching movies, playing at any time for any of the following
computer games, making late night reasons;28 / AUCKLAND ACCOMMODATION HANDBOOK AUCKLAND ACCOMMODATION HANDBOOK / 29
DISCIPLINARY
EVICTION COLLECTIVE RESPONSIBILITY
Eviction occurs in rare Collective responsibility means that
circumstances, and as a last resort. where there is a cost of damage
Residents are normally given 24 outside of fair wear and tear, or
hours to vacate the premises; where excessive cleaning is required,
however, in extreme circumstances where no individual(s) have come
removal from the Te Öhanga forward to take responsibility after
DISCIPLINARY PROCEDURES processes that may be followed if Village may be immediate. Evicted investigation, then the responsibility
When an incident occurs within the Te deemed appropriate. Generally, this residents must return their keys to becomes the collective responsibility
Öhanga Village involving residents, the will depend on the particular incident, staff and they may be trespassed, of all the residents of the building,
accommodation staff will lodge a report the rule breached, the degree of depending on the circumstances. floor, or apartment in which the
with the Accommodation manager. seriousness of the incident, or Evicted residents remain liable for damage, loss or cleaning occurs.
Residents involved will be contacted outcome of the incident. their Accommodation fees up to The full cost is billed on a pro-rata
for a meeting. After investigation, if Te The discipline systems include: the date the adjudicator sets for the basis.
Öhanga Village rules and regulations termination date, to a maximum of
• Accommodation discipline system;
have been breached or the incident 10 weeks. APPEALS
involves criminal acts, further • University harassment process;
If you want to appeal a sanction, you
disciplinary action may be taken. • Wider University Disciplinary URGENCY PROVISIONS can do so within 5 working days in
processes;
The Te Öhanga Village disciplinary If a student is deemed to pose a risk writing to the Student Life Services
process is designed and operated in • Security and traffic processes; and/ to themselves, others, and/or the Manager.
adherence to the principle of natural or Halls property, the University may
justice. This principle requires: • Referral to the Police. require the resident’s contract to be
terminated and will assist in ensuring
1. The respondent must be given an alternative accommodation plan
notice of the behaviour or incident SANCTIONS
is in place. In these circumstances
that is thought to be a problem, Any sanction will be determined by
the guarantor may be expected to
and the resolution process to be the assessment of the seriousness
assist.
used to address the behaviour/ of the incident, possible sanctions
incident; include, but are not limited to:
2. The respondent must be given • Verbal warnings;
the opportunity to respond to the • Written warnings;
information and put forward their
• Imposition of community service;
version of events; and
• Fines;
3. The decision made must be done
• Confiscation of items;
so impartially, honestly and
without bias. • Retraction of privileges, such as no
guests permitted;
DISCIPLINARY PROCESS • Trespass notices;
Breaches of these rules are generally • Behaviour contracts;
managed by the Accommodation • Suspension from Te Öhanga Village;
Manager; however, there are • Eviction.
a number of other disciplinary30 / AUCKLAND ACCOMMODATION HANDBOOK AUCKLAND ACCOMMODATION HANDBOOK / 31
COMMUNITY RULES
ABSENCE ELECTRICAL SAFETY
You must sign out using the iPad in Your safety is important to us therefore
Te Rito if you are going to be away all personal electrical appliances must
overnight or longer. be tested.
The Accommodation Team hold a
ACCOMMODATION FEES drop-in session within the first two
You are required to pay weeks of each semester for your
accommodation fees for the full period electrical items to be tested and
of your Residential Agreement. If for tagged. Items that have not been
some reason you fall behind on your electrically tested and tagged will be
accommodation fees please discuss confiscated.
this with Residential Services as soon
as possible. GUESTS
All guests must be signed in using the
CHANGE OF MEAL PLAN iPad in Te Rito
If you wish to change your meal plan
You are fully responsible for the
then you must do so within the first
behaviour of your guests during their
3 weeks of each semester, giving 1
stay. It is your responsibility to inform
week's notice. You can organise this
your guest of the community standards
through Residential Services.
and behaviour code, as you will be
liable for any breaches.
CHANGE OF ROOMS
You may invite a guest to stay over for
If you wish to change your room,
a maximum of two nights per week.
speak to the accommodation team. If
your request is approved you will be Mattresses are available from
required to pay a change of room fee. reception at a cost of $4.00 per hire (1
– 2 nights). There is a limited number
COMPLAINTS available, therefore it is essential that
you book in advance.
If you wish to submit a complaint
please do so in writing to the
Accommodation Manager.32 / AUCKLAND ACCOMMODATION HANDBOOK 33 / AUCKLAND ACCOMMODATION GUIDE AUCKLAND ACCOMMODATION HANDBOOK / 33
EMERGENCY PROCEDURES
RELEASE OF CONTRACT • If there is an emergency or there is
reason to believe that someone is
Only in exceptional circumstances can in clear or imminent danger
you apply to be released from your
contract, as the contract is a legal • If there has been a fire alarm
binding document which means you activation
are liable for your fees until the end of • If there could be a possible breach FIRE ALARMS AND EVACUATION PROCEDURES
contract date. of the community standards and
behaviour code Please do familiarise yourself with the first safety information displayed
Contact the Accommodation Team for around Te Öhanga Village and know your exit routes, in the event of an
further information. • If there is a requirement for emergency.
maintenance
RIGHT OF ENTRY • For the purpose of routine
inspections
The Accommodation Team, and
contractors have the right to enter your SOCIAL GATHERINGS
room, apartment or studio at any time
FIRE EVACUATION
for the following reasons: All social gatherings must have the If the fire alarm sounds, you must evacuate the building
approval from the Accommodation immediately and proceed to the assembly point which is
Manager. See the accommodation Student Central.
office for a request form.
Ensure you follow all instructions from your
Fire Wardens, who will be wearing orange or
yellow vests.
INFORMATION FOR THE 111 CALL
Dial 111
Ask for the fire service
Tell them what is happening (e.g. alarm going off, smell
of smoke, actual fire or suspected false alarm)
Tell them which building it is coming from such as Tui,
Pukeko, Weka, Titoki, Matipo or Tanekaha)
Tell them location: Massey University Student
Accommodation Village, 151 Diary Flat Highway, Albany
FIRE ALARM SILENCE BUTTONS
In each social hub within the Halls and in every bedroom,
there are Fire Alarm Silence Buttons which can be used if
the alarm is triggered by accident in order to prevent the
fire service from coming out.
You must press these buttons immediately; they will
stop the main fire alarm from activating throughout the
building. Do not open the doors.34 / AUCKLAND ACCOMMODATION HANDBOOK AUCKLAND ACCOMMODATION GUIDE / 34 AUCKLAND ACCOMMODATION HANDBOOK / 35
KEY CONTACTS
FALSE ALARMS USEFUL TELEPHONE NUMBERS/
False alarms resulting in an evacuation of a building will result in a charge KEY INFORMATION AND CONTACTS
from the fire service and for the resetting of the alarm system. Such
charges of approximately $2000 will be charged to those responsible for TE ÖHANGA VILLAGE
setting off the alarm.
OFFICE HOURS
FIRE PREVENTION Accommodation Services 09 213 6600
• Open flame candles, burning incense or cooking in your room, is Residential Services 09 213 6555
PROHIBITED Catering Services 09 213 6935
• Never leave your cooking unattended
• Ensure you have read the cooking instructions before using the OUT OF OFFICE HOURS
microwave Residential Assistants 0800 RAALBANY
• Always report unsafe wiring or electrical equipment 021 406 172
• Ensure your electrical equipment has been tested and tagged Duty Evening Supervisor 021 160 1853
• Do not place any items on the heaters Security 09 443 9777
• Keep your hallways and stairwells clear at all times
• Smoking is only permitted in the designated smoking area ADDRESS
General Mail:
Te Öhanga Village
Massey University
Private Bag 102904
MEDICAL / PSYCHOLOGICAL North Shore
You must notify the Accommodation Team if you or another Auckland 0745
resident has or is experiencing a medical emergency. If the
emergency is of a serious nature, phone an ambulance on Courier Delivery:
111. If you are unsure of what action to take contact a staff member
Te Öhanga Village
immediately so that the situation can be assessed.
Massey University
Gate 1 Massey University
SECURITY 151 Dairy Flat Highway
You are discouraged to bring valuable items with you as we Albany
cannot take responsibility for keeping them safe. Auckland 0632
Please do not leave valuables such as laptops, wallets, mobile
phones, passports, etc in view of your windows or unattended in
Te Rito.36 / AUCKLAND ACCOMMODATION HANDBOOK
THR
I VE
*This handbook was correct at time of publication February 2018, however, could be subject to change.You can also read
