TENANT'S HANDBOOK - Fox's Real Estate
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T E NANT ’ S H A N D B O O K
1
WE LCO M E !
Welcome to Fox’s Real Estate! We know that moving can be an exhausting and stressful time
and we hope that the relocation and unpacking process is as quick and easy as possible so
that you can relax and enjoy your new home.
We are eager to keep you happy and comfortable and to ensure that the Property is
maintained throughout your tenancy. Please don’t hesitate to advise us of any problem so
that we can be of assistance.
We are here to help!
2 2
TENANT ’S PORTAL
Property Tree Tenant Portal is an online platform
where Tenants can access their property
information and communicate directly with
their Property Manager. Your portal gives you
the flexibility to have real time access to your
information, whenever you need it.
Features
YOU CAN:
4 View property details and outstanding items
4 View current lease and rent information
4 View transaction history
4 Access receipts and invoices
4 Communicate directly with your property
manager and keep records of your
conversations in one place
3 3
PAYI NG YO U R RE N T
We strongly recommend your rent These actions form our arrears management
remains in advance in case of unforeseen procedure:
circumstances.
• 4 days in arrears - Reminder phone call or
We understand that surprises happen that SMS
can result in delayed rental payments and
• 8 days in arrears - Notice to Remedy
although this situation may never apply to
Breach issued with 7 days to remedy the
you, it is important that we advise you of our
breach.
rent arrears process.
• 15 days in arrears –Notice to Leave issued
If you happen to fall into arrears or know that
with 7 days’ notice to vacate.
you will be unable to make a rental payment,
please contact the office and discuss the Tenants who have not remedied their rent
situation with your Property Manger. arrears by the expiry date on the Notice to
Leave will be expected to have vacated the
property by that same date. If a Termination
Notice is issued your name and details may
be listed on a National Tenancy Database and
be blacklisted which will affect your credit
hostory.
4
CO ND I TION RE P O RT
Our Agency has completed the Entry Condition Report, signed it and given a copy to you at the
start of the Tenancy. After completing and signing the form, you must return the completed
Entry Condition Report to our Agency within 5 days.
Our Agency will then return a copy of the signed and completed report to you within 14 days.
Please note, you can scan and email the report back, however, if you do this you will also need to
post or drop in the original copy of the report within 1 week.
If you do not complete and return the report it means that you agree with our Agency’s
description of the property. The completed report and any photos or video could be used as
evidence by the Tribunal in the event of a dispute.
5
GEN E R AL R E PA IRS & M A IN T E N A N CE
All Maintenance must be logged through your Emergency repairs
Property Tree Tenant Portal. The benefits of
using your portal include: Emergency repairs include such situations as:
• After the first login you don’t need to • Burst water service
remember your password
• Gas leak
• You can log and check the status of any
• Blocked or broken toilet
maintenance task 24/7 on your phone,
tablet or computer • Fault/damage likely to cause injury
• You will save time logging requests and • Serious roof leak
can attach photos or files to make it easier
for us to assess the issue • Electrical shock/fault
• You can type in a description (or speak it in, PHONE FOX’S REAL ESTATE ON 5532 3333
if your device has voice recognition) TO REPORT THESE TYPES OF SITUATIONS
IMMEDIATELY.
• You can add notes anytime to a request
simply and easily If after hours, leave a detailed message of the
situation and refer to the Emergency contact
• You can use the app on more than one numbers listed on the Tenancy Agreement
device as well as the information in the Information
Statement, which was provided in your
If you report a maintenance issue and the
Moving-In Kit.
tradesman finds that the repair is due to
misuse or due to you not looking after the
property, you will be liable for the invoice.
6
PR OPE RTY R O UT IN E IN S PECT ION S
As part of our management responsibilities INTERIOR
our Agency conducts regular Property
• Floor Coverings
Maintenance Inspections or Routine
Inspections. • Walls
When We Inspect • Doors and Locks including Front and Rear
We undertake Routine Inspections every 3 • Ceiling / and Fans if applicable
months.
• Smoke Alarms if applicable
A day and approximate entry time within a
• Light Fittings
two-hour timeframe is provided to you via an
Entry Notice, at least 7 days in advance • Power Points
Your presence at the inspection is welcome, • Built in cupboards – shelving and rails
but not necessary, as the staff member
conducting the inspection will use our Agency • Curtains, blinds
key set. • Whitegoods if included in tenancy
What We Inspect • Fixtures eg oven, hotplates
The inspection’s key purpose is to visually • Hot water system
inspect the areas applicable to the Property
• Furniture if included in tenancy
as listed below, and identify repairs and
maintenance needed. A report is prepared • All wet areas – taps, pipes below sink and
and forwarded to the Landlord for instructions basins
if repairs or maintenance work is required or
recommended.
EXTERIOR
• Garage / carport
• Gardens and lawns
• Paintwork
• Guttering and downpipes
• Steps – structure and paint
• Balcony and decks
• Stumps, if applicable
• Driveway, paths, courtyard
• Clothesline
• Pool / spa, if applicable
• Fencing
• Taps
• Safety Switch
• External Light Fittings
7
GEN E R A L T E NA N CY IN FO RM AT ION
TENANT RESPONSIBILITIES • Reporting malfunctioning irrigation
systems or sprinklers.
The following items are your responsibility
while you are living at the property: • If you have a pet, all pet droppings need
to be disposed of regularly. (Please refer to
• Replacement of all light bulbs with the
your pet agreement)
correct wattage.
• Replacing smoke alarm batteries every six KEYS, LOCKED OUT?
months
Office Hours - you can collect our office set
• Reporting non-functioning smoke alarms and return them to our office within the hour.
immediately if batteries do not solve the Identification will be required.
problem.
After Hours - you will be required to contact a
• Reporting of all necessary maintenance Locksmith at your cost.
via the Tenant Portal
• Steam clean carpets every 12 months to PETS
maintain their condition If you have a pet at the time you sign the
• Keep property clean, inside and out, free lease, we need a picture of your pet to put in
of grease, mould, mildew, cobwebs etc. your file.
• If you are responsible for garden Not all properties allow pets so if you are
maintenance, you will need to mow, water, considering adding a pet to your family, contact
weed and dispose of all yard debris on a our office to fill out the ‘Pet Agreement” form
regular basis. for Landlord approval.
8
POT PLANTS ensure that ALL fencing requirements are
met in accordance with relevant legislation.
It is recommended that pot plants are raised
off the carpet or outside areas to avoid water We recommend you contact the State
damage or staining. Government and your local Council for further
information.
CONTENTS INSURANCE
The owner will not be liable or responsible
RUBBISH
for loss or damages to articles or property Is to be placed IN the bins or bin chutes
belonging to the tenant. It is advised that the provided, located on the common property.
tenant maintain contents insurance for their No rubbish is to be left outside doors or in the
personal belongings. bin area. All boxes are to be broken down and
placed inside the bins.
CHANGE OF A SHARED No furniture or building materials are
TENANCY AGREEMENT permitted to be left on common property or
dumped. General waste and recycling only.
If a tenant listed on the Tenancy Agreement
wishes to move out, all tenants listed on If you require additional Council bins, please
the Tenancy Agreement will need to sign a contact your Property Manager.
‘Change of Shared Tenancy’ form.
If you want someone else to move in to the
STORAGE IN CARSPACES
property, they will need to fill out an application Is not permitted unless stored in a Body
form and once it has been processed we will Corporate approval lockable storage unit.
contact the owner for the final decision. New
tenants cannot move into the property until PROPERTIES WITH
the application process is complete. FLOORBOARDS
It is recommended by our office to have
PARKING OF CARS floor protectors on the base of ALL Furniture
All cars, motorbikes, trailers, campervans, located/used on the floorboards.
caravans, boats and trucks are to be parked in These can be purchased from most
designated parking areas ONLY. supermarkets and all hardware stores. Any
Do not park on front lawn areas, or on Body damage caused to the boards in your Tenancy
Corporate designated common areas (where will be required to be rectified upon vacating
applicable). the property.
It is the Tenants responsibility to repair any Doormats at each entrance can help reduce
damage done when parking cars etc in such dirt build up on the floor
areas. Oil stains on driveways is the Tenant’s
responsibility to remove before vacating CLEANING FLOORBOARDS
the Property. To avoid such damage, we Is best to clean with an anti-static mop for
recommend the purchase of a drip tray. surface dirt and dust and a well rung out mop
that is damp rather than wet for cleaning. Be
POOLS AND POOL FENCING careful not to use excessive amounts of water
PLEASE DO NOT MAKE THE ASSUMPTION as this can cause water damage to the boards
THAT YOU ARE ABLE TO INSTALL / ERECT A requiring replacement.
POOL OF ANY TYPE AT THE PROPERTY. • Never use corrosive cleaning chemicals
If you wish to have a pool of any size, it may • Never use steel wool
require fencing due to Legislation. You must • Never use polish
first seek permission from the Landlord in
• Always use a soft broom or
writing for the pool. If permission is granted,
recommended timber floor broom
it is then the responsibility of the Tenant to
9PUMBING AND TOILETS OCCUPANCY
Please report any visible leaks as soon as they Only the people originally included on the
become apparent. If a Tenant is found to be at Application and approved by the Landlord can
fault for a blockage, the cost will be directed reside at the property permanently. If a new
to the Tenant. Tenant wishes to replace an existing Tenant,
• DRAINS never tip oil/fat down your drain our office must be informed to approve the
as this can cause a build-up of grease and new application and complete any required
leads to blockages paperwork. No one can move in without our
permission, and any Tenants vacating the
• TOILETS only toilet paper should be
property need to complete a Notice to Vacate.
flushed -NO nappies, wipes, sanitary
napkins, paper towels, cotton buds,
contraceptive items (for example but no
SMOKE ALARMS
exclusive to) To comply with Fire Services Legislation the
following are responsibilities of the Tenant
• Drain cleaning products such as Draino
during the Tenancy:
are recommended to be used quarterly
(3 months) in all frequently used areas 1. The Tenant/s will notify the Agent when a
(kitchen sink, bathroom basin and shower smoke alarm has failed or is about to fail,
drains) -this will assist in keeping the other than because the battery is flat or
drains clear of hair, soap scum and grease almost flat.
build up. 2. The Tenant/s will not remove, dispose
• Bidet Toilet Hoses are not to be installed of, or otherwise tamper with to cease its
to the toilets -this is an illegal practice in effectiveness, the smoke alarms installed
Australia. at the premises unless it is to clean or
change the battery.
STONE BENCHTOPS 3. The Tenant/s will ensure that all exits from
It is recommended that a cream cleanser the property are maintained as clearways
is used on all stone benchtops like Jif or so they can be safely and effectively used
Gumption. These products are available from for escape in the event of a fire.
all leading supermarkets and hardware stores. 4. The Tenant/s agree to arrange for the
cleaning and testing of each smoke alarm
TELEVISION WALL MOUNTS in the dwelling at least once every 12
Any requests to mount a television wall months where the Fixed Term Tenancy is
mount bracket will need to be submitted 12 months or longer or a Periodic Tenancy.
to the Property Managers in writing. This 5. The Tenant/s agree to arrange for the
request will be directed to the Landlord for replacement of each battery that is spent
their consideration and approval. or nearly spent during the Tenancy.
6. Our Agency can supply a list of preferred
HANGING PICTURES ON WALLS Contractors who can carry out the work
Stick on hooks (3M/Command) are permitted for you at your expense. If arranging your
to be used by Tenants. lnstallation of nails/ own Contractor ensure they are qualified
hooks are not permitted and will be requested and hold current Public Liability Insurance
to be removed upon vacating. Any damage cover.
caused from hooks will be required to be
rectified upon vacating.
10SAFETY SWITCH FOR POWER TESTING A SAFETY SWITCH
CIRCUIT • To test a safety switch, simply press the
TEST button.
The Tenant/s agree to test the Safety Switch
if installed for the Power Circuit on the Power • This should automatically trip the switch
Board every 3 months. Instructions and to the ‘off’ position.
information details: • Reset by pushing the switch back to ‘on’.
• If it doesn’t work, contact your Property
WHAT IS A SAFETY SWITCH?
Manager immediately.
Safety switches are an insurance against
• Carry out the safety switch test every three
electric shock and are designed to prevent
months.
injury or death.
WHY DID IT ‘TRIP’?
They monitor the flow of electricity through
a circuit. They automatically shut off the • If a safety switch turns off the power, it
electricity supply when current is detected may be that a resident could be using a
leaking from faulty switches, wiring or faulty appliance or the electrical wiring
electrical appliances. This stops the chance may have become faulty.
of current flowing to earth, through a person, • Reset the safety switch. If it trips again,
electrocuting them. unplug the last appliance used. If
Installing a safety switch is an inexpensive everything works okay, take that appliance
safety measure that protects everyone. to a licensed electrical Contractor to be
checked.
HOW DO I KNOW IF A SAFETY SWITCH IS
• If the safety switch keeps tripping,
INSTALLED?
disconnect all appliances and plug them
Check by looking at the switchboard for a in, one at a time, until the faulty one is
TEST/RESET button. That tells you if there is a located.
safety switch installed.
• Avoid touching appliances while carrying
When you open the switchboard, you should out this process.
see something like this:
TYPICAL SWITCHBOARD
This shows the main switch, safety switch with
test button, and four circuit breakers. All
homes have circuit breakers or fuses. These are
designed to protect the wiring and appliances
within the premises. Only safety switches are
designed to protect people.
11M OVIN G O UT
ENDING A TENANCY EARLY ENDING A TENANCY
If you wish to vacate the property DURING Notice is required in writing and must meet
your fixed term Tenancy, you will be liable the prescribed time frame prior to the expiry
to pay rent until a new suitable tenant is of your Tenancy Agreement.
secured or the tenancy agreement expires
After you have given notice to vacate, please
(whichever comes first).
remember to do the following:
There will be a form for you to complete
• It is the responsibility of the tenant to
outlining your responsibilities and to
deliver all keys to our office. Keys can be
provide us with the authority to commence
delivered before close of business the day
advertising. This will be emailed to you and it
you are vacating or by 9am the following
will need to be signed and returned ASAP.
morning.
You will also need to deliver receipts for
• You will also need to deliver receipts for
carpet cleaning and any other services
carpet cleaning and any other services
that you used to ensure the property is
that you used to ensure the property is to
to standard (add here - as per your entry
standard. These can be dropped off with
condition report). These can be dropped off
your keys.
with your keys.
• Please ensure that electricity is left
on for three days after you vacate the
property so we can complete the vacate
inspection.
• If you are responsible for the yard
please ensure that it is back to ‘move in
condition’ before you leave.
12ACKNOWLE D G E ME N T &
CO NF IRM AT ION
By completing this confirmation, the Tenant/s acknowledge having received the Tenancy
documents and items detailed in this Tenant Handbook on or before the commencement of
the Tenancy Agreement and acknowledge the responsibilities as the Tenant.
PROPERTY ADDRESS
Property Address
Tenant 1 Name
Tenant 1 Signature
Tenant 2 Name
Tenant 2 Signature
Tenant 3 Name
Tenant 3 Signature
Tenant 4 Name
Tenant 4 Signature
AGENT DETAILS
Company Name
FOX’S REAL ESTATE
Property Manager Name
Property Manager Signature
Date and Time
13EN D O F L EA SE CL EA N
C HECKL IST
GENE RAL REQU I R E M E N TS COMPLETED
Windows, Windowsills and tracks to be vacuumed and cleaned
Doors, door frames and tracks to be left clean and undamaged
Marks to be removed from walls with sugar soap or similar product
Cobwebs to be removed from ceiling cornices and walls
All light fittings to be cleaned and free from insects
All floors and skirting boards to be washed
All ceiling fans throughout to be free from dust (if applicable)
Clean all mirrors throughout including wardrobe door mirrors (if applicable)
All exhaust fans throughout the property to be cleaned
Air vents to be dusted
All vertical blind strings to be attached and secure
Air conditioners and filters to be cleaned (if applicable)
KITC H E N
The oven and grill cleaned. Drip trays to be cleaned of all grease.
Range hood cleaned including the filters (where applicable)
All cupboards cleaned inside and out (don’t forget the tops of the cupboards)
Sink taps and disposal unit (if applicable) cleaned and polished
Walls and tiled areas to be free from grease
All benches and floors to be cleaned and free from dirt and grease (don’t forget the corners)
The dishwasher left clean. Wipe over internal door, remove debris from the bottom drainer
(if applicable)
BATH ROOM AN D E N S U I T E S
Shower recess to be scrubbed
Grouting to be free of all soap residue and mildew
Shower curtain (if applicable) to be washed and shower screen to be cleaned
All plugholes are to be clean and free from debris
Mirrors to be wiped over
All drawers and cupboards to be cleaned
Toilet to be cleaned thoroughly, including bowl, lid, seat, cistern, and behind the toilet
14L AUN D RY COMPLETED
Clothes dryer filter to be cleaned out
Clean under laundry tub and clean plughole
Cupboards to be cleaned thoroughly inside and out
BA LCON Y AN D DEC KS
Sweep and mop, clean railings, glass and light fittings
Remove all cobwebs
GAR AG E , CARPO RT, D R IVEWAY
Sweep and remove any oil residue from concrete, pavers, paths and driveways
Remove all cobwebs from ceilings and under eaves
GAR D E N S AND L AWN S
Mow lawn, trim all edges, weed gardens and remove all rubbish
Empty & wash out council bins and place bins on footpath for collection
Air vents to be dusted
All vertical blind strings to be attached and secure
Air conditioners and filters to be cleaned (if applicable)
T IP S & T RICKS
• Pouring some liquid chlorine down a toilet will lift any stubborn stains.
• Baby wipes are great for cleaning skirting boards or window tracks.
• Leave the oven cleaner overnight to get rid of any stubborn stains or baked on grime.
• Do not put rubber backed curtains in a washing machine.
• Cotton buds work well on wardrobe and window tracks.
• Sugar Soap & Gumption can get rid of almost any kind of mark, just make sure you wipe it over with water.
• Plain Colgate toothpaste is great for stubborn scuff marks
1507 5532 3333 | www.foxs.com.au | pm@foxs.com.au
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