The Digital Folder of the Citizen of Genoa - Workshop 2: Data visualization: A way of effectively engaging with our citizens and across public and ...
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The Digital Folder of the Citizen of Genoa Workshop 2: Data visualization: A way of effectively engaging with our citizens and across public and private sector
The Folder as part of the country
information system
The focus of the project is to make data and services available to citizens in order to be:
• Mobile friendly
• Useful and effective
• Simple to use
• Implementable over time with scalable, secure, highly reliable architectures based on
application interfaces exposed to those who want to use them (interoperability)
Maximum attention to the citizen:
making available to the citizen services and data developed by the various vertical
sectoral projects, in a single access point and in multi-channel mode
17/06/2020 2
Necessary interventions for the provision of digital
services
Use of national enabling Great attention to data, Deployment of an
platforms: through the use of data architectural model
They allow services to exist and be naming ontologies based on interoperability
used without having to repeat
technological investments
• SPID
• CIE
• PAGOPA The dossier as an opportunity to make the various
• ANPR existing systems and ecosystems interoperable
They are fundamental pieces without
which we cannot think of efficient
digital services
17/06/2020 3
Through strong authentication (CIE / SPID) citizens will be able to
access their folder and have all their data, services and
information available
The Digital Personal information of the entire family, enrollments in school
services, payments and deadlines for taxes and for municipal
Folder of the services, management of their reports, making an appointment to
access the municipal offices, requesting and printing an identity
certificate independently, ...
Citizen of
Genoa - All information and services in a safe, personal and continuously
updated place
Objectives
IN CONTINUOUS EVOLUTION
17/06/2020 4Characteristics of the Digital Folder
Transparent, because it
Mobile first, because Simple, because it is
makes data relating to
all digitized information possible to consult the
its administrative
is also accessible from data stored in one
processes available to
mobile devices place with a click
the citizen
Safe, because being In continuous
able to access evolution, because
requires a periodically the citizen
strong will have new services
authentication and contents available.
profile (SPID / CIE)
17/06/2020 5The "evolving"
structure of the Folder Me, Parent
• The organization of the Folder does not I’m Me,
start from the services that the institution Assisted Commuter
makes available to the citizen but is
designed starting from the roles that the
citizen plays towards the administration, Me, Citizen
from its concrete life experience
• Addressing the whole range of citizen Me,
life experiences en masse would be too Taxpayer
ambitious
My
Modular structure Payments
Incremental sub-dossiers
17/06/2020 6The subsections
• Me, Citizen
• Me, Parent
• Me, Commuter
• Me, Taxpayer
• My Payments
• Me, Reporter
• Me and my life
• I’m Assisted
• My appointments with the municipality (virtual
corner)
• …
7The designed subFolders • View your data (identity card, residence permit, election data, cadastral data). Request online certificates directly online. • View your family data • View data about your children's educational services and subscribe to Child Services • Manage data about your vehicles and pay your fines • Pay Tari, IMU newsagents, school’s Services, fines with pagoPA 17/06/2020 8
Master Data Management
Architecture Interoperability
The
construction The processes: from online services to the Folder
path of the
Folder The communication
…
9MDM INPS
FONTI ESTERNE
INAIL AG.ENTRATE OPEN DATA
BIG DATA
Open Data Open Data SIATEL
With the assessment activity, we H
RELAZIONI SOGGETTI E OGGETTI
(GEOREFERENZIATE)
U
identified: B
G
Area di integrazione alfanumerica
• the founding registries, the E
O SOGGETTI OGGETTI
Anagrafe Fondante Anagrafe Fondante
certifying ones and the specific G
R IMMOBILI
POPOLAZIONE residente Toponimi, Numeri civici, Edifici,
databases involved A
F Terreni, Unità Edilizie …..
• the processes that intervene
I
Popol. studenti Scuole
C Anagrafe certificante Anagrafe certificante.
O
through the applications and
involve modifications to the
API Management Hub Geografico
databases
API CRUD Servizi Educativi
BD Servizi
Educativi
Sist. Inf. Servizi
Educativi
17/06/2020 10Architecture Interoperability
FASCICOLO
partecipateEd
DOMINIO DEI DOC.
DOMINIO DEGLI INDICI
altri Enti
Reg/Rep
Workflow mgt. Documenti
(Dati)
IoT
Relaz. S&O/Proc DOMINIO DEI DATI
I.S&O
I.P.P.
Georef
Indic. S&O/Proc
Piattaforme
DATA LAKE
nazionali
(Big Data)
Open
(Dati)
Data
Motore di interoperabilità (WSO2)
Sociali Tributi Educativi Demografia Mobilità ...
Eventi 11ENABLING PLATFORMS PA DATA
National
databases
Controlled vocabulars
Interoperability with intangible national infrastructures
12• Analysis and reengineering of processes to create
Processes -> Services modern and innovative services
13The communication in the digital folder
Study of the dossier mockup so that it takes into account the following aspects:
• Simple navigability (the parent does not have to know all the procedures
behind an action and must be guided as in a path in stages)
• Transparency message to families
• Understandable to all (info graphics)
• Multilingualism option (ita-eng)
• Notification system
14Italian Department for Digital Transformation
AGID
Liguria Region
Investee companies (AMT, AMIU, Genova
Collaborations Parcheggi…)
Other metropolitan cities (Milan, Venice, Bologna,
Reggio Calabria ...)
…
15Thank you!
Municipality di Genoa
16You can also read
